GoAir Customer Care
Go Airlines India Ltd.
Customer satisfaction rating: 1%
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814
COMPLAINTS

GoAir Customer Care

Go Airlines India Ltd.

Website:
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Address
1st Floor, C-1, Wadia International Centre (WIC), Pandurang Budhkar Marg, Worli
Mumbai
Mumbai City District
Maharashtra
India - 400025
Landmarks:Deepak Talkies

Customer Care Phone Numbers and Contacts

Phone:
Phone:
+91 20 2566 2111  [Customer Care]
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86
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93
+91 22 6741 0000  [Head Office]
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54
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82
+91 92 2322 2111  [Customer Care]
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34
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66

Fax:
Fax:
+91 22 6741 0001  

Additional info
Feedback

Offices

Contact Details

Offices & Branches

Ahmedabad
Sardar Patel New Domestic Building, Sardar Nagar, Ahmedabad - 80003, India.
Tel: +91 79 2285 8025
Fax: +91 79 2285 8122

Bagdogra
Bagdogra Airport, Airport Authority Of India, Bagdogra, Dist - Darjeeling, West Bengal - 734422, India
+91 35 3269 8222

Bengaluru
G-181, Kempegowda International Airport, Devanhali, Bengaluru - 60300, India.
Tel: +91 80 4740 6091, +91 80 4740 6092
Fax: +91 80 4740 6093

Bhubaneswar
Biju Patnaik International Airport, Bhubaneswar, Odisha - 751020, India

Chandigarh
Civil Airport, Airport Authority Of India Zirakpur Road, Near Behlana, Chandigarh - 160003, India
+91 17 2507 6283

Chennai
Kamaraj Domestic Terminal, Chennai Airport, Chennai - 600027
+91 44 2256 2292, +91 44 2256 2293

Delhi
Goair Terminal 1D, Igia Airport, Palam, New Delhi - 110037
+91 11 2567 1319, +91 11 2567 4480

Goa
Domestic Departure Terminal, Civil Enclave Dabolim Airport, Goa - 403801
Tel: +91 83 2655 2280, +91 83 2655 2281
Fax: +91 83 2254 2807

Guwahati
Lokpriya Gopinath Bordol, International Airport, Borjhar, Guwahati - 781015
Tel: +91 36 1284 2565
Fax: +91 36 1284 2565

Jaipur
Civil Airport, Terminal 2, Jaipur - 302011
+91 14 1650 0803, +91 14 1272 5318

Jammu
Civil Airport, Satwari, Jammu - Cantt - 180003
Tel: +91 19 1243 5668, +91 19 1243 1306
Fax: +91 19 1243 5668

Kochi
Goair Domestic Terminal Kochi International Airport Limited, Nedumbasserry, Kochi - 683111
Tel: +91 48 4261 0697
Fax: +91 48 4261 0697

Kolkata
Upper Departure Level, New Integrated Terminal Building (NITB / T2) N.S.C.B.I, Kolkata, WB 700 052.
Tel: +91 33 2511 8468, +91 33 2511 9469

Leh
Leh Kushok Bakula Rimpochee Airport, Leh, J&K - 194101
Tel: +91 19 8225 3940, +91 19 8225 3941

Lucknow
Chaudhary Charan Singh Airport, Amousi, Lucknow - 226009, UP
Tel: +91 05 2224 3993

Mumbai
Chatrapati Shivaji International Airport, Terminal 1A, Mumbai - 400099
Tel: +91 22 2626 4789, +91 22 2626 4790
Fax: +91 22 2615 6692

Nagpu
Dr. Babasaheb Ambedkar International Airport, Nagpur - 440005
Te: +91 71 2645 4105, +91 71 2228 9909

Patna
Jaiprakash Narayan International Airport, Patna - 800014, Bihar
Tel: +91 61 2222 7148

Port Blair
Veer Savarkar International Airport, Port Blair, Andaman Nikobar Island - 744103
Tel: +91 31 9223 1540

Pune
Lohgaon Airport Pune, Maharashtra
Tel: +91 20 2661 5113

Ranchi
Aai, Birsa Munda Airport (New Terminal), Ranchi – 834002
Tel: +91 65 1225 3346

Srinagar
Srinagar International Airport, Humahama, Srinagar - 110003
Tel: +91 19 4230 3347, +91 19 4230 3348
Fax: +91 19 4230 3345

View More Information...

Customer satisfaction rating
1%
Complaints
814
Pending
0
Resolved
7
Bad
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

GoAir Complaints & Reviews

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Go Air — Non maintenance of air craft - passenger seats

 Hosuraiyah
I was a passenger in Flight no. G8 242 from Pune to Bangalore on 22nd Dec. 2014. My seat no, was 19E. The hand rest between seat no. 19D and 19E was bare without the cushion strip on the top missing. I could not rest my hand on the hand rest throughout my flight. Nobody seems to have noticed the same....
Complaint comments  Read comments Complaint category Airlines

Go Air — Non availability of Fooding

 Dinesh K Sahu
As the journey was early morning at 7:45 from BBI-DEL and I was so hungry and was waiting for fooding available at the flight. I was sitting at 10B and when crew member come to me I ask 1. Veg Combo 2. Non veg Combo 3. Non veg sandwich 4. Coffee Non of the above was available during the journey and I found a reply that all got finished. I have submitted a separate feedback form also and also taken a snap of that as to submit to consumer court too. Dinesh Kumar Sahu travel date-15th Dec 2014 flight no. G8162 pnr- 6RMH0H...
Complaint comments  Read comments Complaint category Airlines

Go Air — Watches stolen from check in baggage

 Debabrat Mishra
I took a mum-bang Go Air flight and unwittingly put 2 expensive watches (emporio armani and casio) worth atleast 18000 in the check-in baggage. When I reached bangalore, I had to straightaway go to office and therefore didnt un-pack immediately. But, later when I examined my baggage, the watches were missing and the only time I was away from the bag was during the duration of the flight, i.e., when after I booked the baggage for checck in....
Complaint comments  Read comments Complaint category Airlines

Go Air — Cheating cheating cheating..PNR D4MNYD

 vikas78
Hi I had booked my family flight tickets 3 months ago on Patna-kolkatta sector where the onward journey from kolkatta to blore was on indigo.. Go air initially changed the timing of flight making it impossible to catch connecting flight when contacted them on their customer support they said they had cancelled flight for operational reasons in detail they never shared anything but while talking to one of the customer support staff at the last moment they agreed they had cancelled the flight as they were now flying the same aircraft on Patna delhi route which was further to go blore when I requested...
Complaint comments  Read comments Complaint category Airlines

Go Air — Misbehaviour

 airvandana
Hi, this is regarding the PNR number B2QL1F for the travel from Ahmedabad to Kolkata. The name of the passenger is Sarita Shah (age 60) and date of travel is Dec 5, 2014. I had booked a wheel chair for her as she just got treated for her legs and other medical issues. She was very badly treated and refused wheel chair for half of the way on Ahmedabad airport. On Kolkata airport, she didnt get the wheel chair at all. The Go Air staff at the ticket counter started shouting at her for no reason. She was not given a chance to speak at all. The ground staff on both Ahmedabad and Kolkata airport were...
Complaint comments  Read comments Complaint category Airlines

Go Air — Ghee not allowed even after customer care confirmation two times from Delhi to Pune

 Pradeep Kumar Boora
Hi, I booked Go Air flight G8 ­-175 for my wife and 15 months old daughter Booking Reference: EK7327 Delhi to Pune ( travel date 05th DEC 2014 at 20:05 PM ). I called go air customer care number two times ( One call from [protected] at 5:51 PM 05th DEC 2014 to +91-[protected] received by Mr. Sukanta Sinha and it went for 12 minutes). Every time customer care confirmed that Ghee is allowed as part of check in baggage. But at Delhi airport my wife was not allowed to carry it and airport persons of Go Air refused to listen anything. We have leave 8 KG inside airport. I want to know the reason...
Complaint comments  Read comments Complaint category Airlines

Go Air — FRAGILE BAGGAGE TAMPERED WITH

 3mysterio6
GO AIR SUCKS BIGTIME!!! MY FRAGILE BAGAGE WAS BROKEN INTO AND TAMPERED WITH AND DESPITE WRITING A COMPLAINT NOBODY BOTHERED TO GIVE A LISTEN. WAY TO GO GOAIR.. YOU HAVE JUST DRAGGED YOURSELF TO THE LOWEST OF THE LOW WITH YOUR CRAPPY SERVICE. I HOPE YOU GUYS LOSE OUT TO BUSINESS AND BURN IN AVIATION HELL. BRACE YOURSELF FOR A BAD REVIEW BOMBARDMENT. BAGGAGE NUMBER 0284G8837976 FLIGHT NUMBERG8/158 ON 29 NOVEMBER 2014...
Complaint comments  Read comments Complaint category Airlines

Go Air — Assault by GoAir staff

 Ashutosh N
I took the GoAir flight G8-345 from Mumbai to Delhi on 28th November 2014 sceduled departure at 22:00 hrs. The flight was delayed by an hour and the behaviour of the ground staff was quite rude. During boarding the flight I came across an employee of GoAir by the name of Chetan who was shouting and misbehaving with passengers. He started shouting at me for no reason and when my attempts to pacify him failed, I sternly asked him to behave himself. He pushed and shoved me and challenged me to board the flight. This was happenig right in front of all the passengers and the GoAir crew who all stood...
Complaint comments  Read comments Complaint category Airlines

Go Air — complain regarding changes of timing without information

 ram211988
Respected sir, I have a booked a ticket from go air airlines . ..in which they have changed their timing without informing us...due to which we are facing a problem...because timings are not suitable for us...because of this my whole business tour is getting effected . ...so plzz convert me into other flight whose timing is between 8 to 10am...so that i can manage my business . ...but the go air customer care service person are nt responding to the problem...so plzz solve my problem... My pnr no..-QTXEI3 If u have any query plz contact me on [protected] mahesh rungta Waitng for ur response Thanking...
Complaint comments  Read comments Complaint category Airlines

Go Air — Worst treatment of onboard Guest on your flight

 Neeraj Madan
Flight goair from goa to delhi 91114 Cabin crew name suparna. 3 times Informed about the sickness bag full of puke lying in the packet in front of seat no 27 d at 1820hrs. I hope that the same was left in the flight and forgot to remove. No action has been taken to clean the same or sanitising the seat or shifting the seat till 1940 hrs. She has been moving around in the cabin and ignoring my polite request to do something. Busy with closing luggage bins and then selling the stuff to eat. When it is actually quite bad experience for me to see the filth lying right in front of my eyes...
Complaint comments  Read comments Complaint category Airlines

Go Air — No Refund for Flight Cancellation

 Neha Simlai
Hi! On the 4th of November 2014, I received an email at 14:27 stating that my flight G8-188 from Lucknow to New Delhi on 04th Nov'14 at 16:30 had been cancelled. Given this I did not wish to book an alternate Go Air flight (the next morning) I had requested a refund of my booking amount. I also spoke to an executive in Consumer Care and was informed that my booking amount would be returned to me within a stipulated processing time of seven working days. I am still waiting for a refund for the cancellation made on the 4th of November 2014. I have called consumer care around 4 times since and...
Complaint comments  Read comments Complaint category Airlines

Go Air — Urgent Solution : Please reschedule my travel plan

 Amit29999
Dear Goair Team, My name is Amit Kumar, I am working with Idea Cellular Ltd, Chandiagrh. I had my trip no [protected] & PNR: FDYO7K. Unfortunately the flight was rescheduled of given date. so i called up to customer care to re-plan my travel plan, during the call my request was ti make a booking on 2nd Nov'14 . Which i wanted to travelled but unfortunately the booking has been done of 3rd of Nov'14. Again i have called up to customer care to recheck and change the plan according to my travel. But he has refused to facilitate such services. I regret to say, i did not get a proper solution....
Complaint comments  Read comments Complaint category Airlines

Go Air — Refund of cancelled ticket

 Ramkumarsharma25
I cancelled my ticket PNR no RCGY1Q on 26th October 2014 till date I have not recieved refund. This firm after cancellation didnot send email and message about my refund detail. I communicated with its customer support service thrice, they informed me within 7 to 10 working days my money will be refunded and refund money is RS4800 . Please do the necessary action....
Complaint comments  Read comments [1]Complaint category Airlines

Go Air — Bad experience.

 inderpal kaur
I had a Srinagar Delhi flight on 26th Oct 2014 . As i was not feeling well due to extreme cold i had requested for warm water. It was very difficult to even breath, however even requesting twice cabin attendant did not helped me with the water. When i again asked for it she said that the forward crew will help me with the same. It was a service time, seat belt sigh off and we were cruising phase, so no reason for any excuse. Its my suggestion kindly train the crew for being little concern on the requests, polite and have a smile. Flight Details:G8/119 Name:Kaur Inderpal Seat No:12A...
Complaint comments  Read comments Complaint category Airlines

Go Air — Customer service issue

 karthik56590
I had some bad situation and I am suppose to go to Delhi any cost ( some worst personal issue ) . My trip ID is [protected]. I have reached the Bangalore Airport by 8:20pm due to unexpected traffic in Bangalore and the Flight suppose to take by 7pm . I have tried to explain my critical situation in the airport customer executive - Kavitha. But she was not ready to listen any of my explanation or feelings and she was urge to close her counter . I don't know why she was not happy to listen anything from me . Missing flight is one side tension and when I tried to ask her what's my next move, even she...
Complaint comments  Read comments [1]Complaint category Airlines

Go Air — regarding refunds against pnr JEVWFX

 dipak kumar nayak
Also complained at feedback@goair.in service request number is G[protected] > Sir I have reservations on 9th September my pnr no is JEVWFX. ..of 6 person. ..due to natural calamity. .yr flights had cancelled. ..among 6 person suvendu praharaj cancelled 5th sept. ..N we all cancelled 9th sept..In your customers care told all money will refund. .but you people not refunded suvendu praharaj ticket. t; .. we had flights kokotta to jammu on 7th sept on spice jet pnr is H5NL5M and on 9th sept on go air pnr is JEVWFX. .N return from srinagar to kolkata spice jet on 13th sept pnr is W3WUYY....
Complaint comments  Read comments Complaint category Airlines

Go Air — SPELLING MISTAKE WHILE BOOKING THE TICKET

 santosh kr singh
Dear Team, I booked the ticket attached in trail mail where the name of Passenger Mr. Dinesh Prasad Singh has been mistakenly got mentioned as Mr. Binesh Prasad Singh. This is a clear case of typo error which can be possible by any human. Hence I request you to do the necessary modifications on priority. I called GO air customer care requesting the same where they insisted to cancel the ticket and go for rebooking which I feel is completely illogical, you can't penalise the customer Rs.1500/- for single spelling mistake. I hope you understand the situation and will do the needful on priority. Below...
Complaint comments  Read comments [5]Complaint category Airlines

Go Air — missing of three pair of sandal

 Arpana singh
I Arpana/Akhilshwar ., seat no. 6D, reached delhi airport from mumbai by flight no. G8/341 at 9:40 pm yesterday i.e on 25/10/14 and found missing three pair of sandal worth Rs. 3500 when i opened my bag today i.e on 26/10/14. Kindly take note of this and expect your necessary action in this regard....
Complaint comments  Read comments Complaint category Government Organizations

Go Air — Missing baggage /flight No. 184 SXR-DEL dt.10.09.2014

 jpraveenraj
Dear sir, This is in reference to the subject matter, I wish to inform you that while travelling from Srinagar to Delhi on 10.09.2014 by flight No. 184, carrier baggage No. 336195, I lost my black color bag. Please note that I had already lodged a complaint for the same to your counter at IGIA, New Delhi . They have given me a copy of Properly Irregularity Report (PIR) duly filled & signed by me and your officer. I am really sorry to say that after my several conversation over phone to your Delhi counter at IGIA, nobody is responding me in proper way. I once again request you to please...
Complaint comments  Read comments Complaint category Airlines

Go Air — Go Air Cheating Customers

 madhur83
Same case scenario here, refunds were promised to be returned within 7 working days, all the people sitting at the customer care themselves are not aware of the company for which they are working, extremely inefficient airlines. Customer care people don't have any confidence while they talk. More to add to the irony the nodal officer doesn't have any contact number and they never reply to the mails. Big shame for the Wadia group. Let's all get together and move to the consumer court, enough is enough....
Complaint comments  Read comments Complaint category Airlines

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