GoAir Customer Care
Go Airlines India Ltd.
Customer satisfaction rating: 1%
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752
COMPLAINTS

GoAir Customer Care

Go Airlines India Ltd.

Webpage:
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Address
1st Floor, C-1, Wadia International Centre (WIC), Pandurang Budhkar Marg, Worli
Mumbai
Mumbai City District
Maharashtra
India - 400025
Landmarks:Deepak Talkies

Customer Care Phone Numbers and Contacts

Phone:
Phone:
+91 20 2566 2111  [Customer Care]
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76
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87
+91 22 6741 0000  [Head Office]
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52
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79
+91 92 2322 2111  [Customer Care]
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33
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61

Fax:
Fax:
+91 22 6741 0001  

Additional info
Feedback

Offices

Contact Details

Offices & Branches

Ahmedabad
Sardar Patel New Domestic Building, Sardar Nagar, Ahmedabad - 80003, India.
Tel: +91 79 2285 8025
Fax: +91 79 2285 8122

Bagdogra
Bagdogra Airport, Airport Authority Of India, Bagdogra, Dist - Darjeeling, West Bengal - 734422, India
+91 35 3269 8222

Bengaluru
G-181, Kempegowda International Airport, Devanhali, Bengaluru - 60300, India.
Tel: +91 80 4740 6091, +91 80 4740 6092
Fax: +91 80 4740 6093

Bhubaneswar
Biju Patnaik International Airport, Bhubaneswar, Odisha - 751020, India

Chandigarh
Civil Airport, Airport Authority Of India Zirakpur Road, Near Behlana, Chandigarh - 160003, India
+91 17 2507 6283

Chennai
Kamaraj Domestic Terminal, Chennai Airport, Chennai - 600027
+91 44 2256 2292, +91 44 2256 2293

Delhi
Goair Terminal 1D, Igia Airport, Palam, New Delhi - 110037
+91 11 2567 1319, +91 11 2567 4480

Goa
Domestic Departure Terminal, Civil Enclave Dabolim Airport, Goa - 403801
Tel: +91 83 2655 2280, +91 83 2655 2281
Fax: +91 83 2254 2807

Guwahati
Lokpriya Gopinath Bordol, International Airport, Borjhar, Guwahati - 781015
Tel: +91 36 1284 2565
Fax: +91 36 1284 2565

Jaipur
Civil Airport, Terminal 2, Jaipur - 302011
+91 14 1650 0803, +91 14 1272 5318

Jammu
Civil Airport, Satwari, Jammu - Cantt - 180003
Tel: +91 19 1243 5668, +91 19 1243 1306
Fax: +91 19 1243 5668

Kochi
Goair Domestic Terminal Kochi International Airport Limited, Nedumbasserry, Kochi - 683111
Tel: +91 48 4261 0697
Fax: +91 48 4261 0697

Kolkata
Upper Departure Level, New Integrated Terminal Building (NITB / T2) N.S.C.B.I, Kolkata, WB 700 052.
Tel: +91 33 2511 8468, +91 33 2511 9469

Leh
Leh Kushok Bakula Rimpochee Airport, Leh, J&K - 194101
Tel: +91 19 8225 3940, +91 19 8225 3941

Lucknow
Chaudhary Charan Singh Airport, Amousi, Lucknow - 226009, UP
Tel: +91 05 2224 3993

Mumbai
Chatrapati Shivaji International Airport, Terminal 1A, Mumbai - 400099
Tel: +91 22 2626 4789, +91 22 2626 4790
Fax: +91 22 2615 6692

Nagpu
Dr. Babasaheb Ambedkar International Airport, Nagpur - 440005
Te: +91 71 2645 4105, +91 71 2228 9909

Patna
Jaiprakash Narayan International Airport, Patna - 800014, Bihar
Tel: +91 61 2222 7148

Port Blair
Veer Savarkar International Airport, Port Blair, Andaman Nikobar Island - 744103
Tel: +91 31 9223 1540

Pune
Lohgaon Airport Pune, Maharashtra
Tel: +91 20 2661 5113

Ranchi
Aai, Birsa Munda Airport (New Terminal), Ranchi – 834002
Tel: +91 65 1225 3346

Srinagar
Srinagar International Airport, Humahama, Srinagar - 110003
Tel: +91 19 4230 3347, +91 19 4230 3348
Fax: +91 19 4230 3345

View More Information...

Customer satisfaction rating
1%
Complaints
752
Pending
0
Resolved
7
Bad
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

GoAir related photos (115)

GoAir Complaints & Reviews

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Go Air — lost my laptop

 aafreen ali
dearsir, i was travelling from srinagar to delhi, on the 16th of may by the flight number G8/182 TIME; 13.30 PNR no. PLE1KT, We were nine passengers and had 15 pieces of luggage. we also had my mother aged 82 years and were given a wheel chair by the GOAIR. All our luggage was screened through the first tunnel, the wheel chair helper kept confusing us about our luggage and made us use only two trolleys for the entire luggage. n reaching ther GOAIR checkin counter we were told that we had to check in all our luggage and just keep only our hand purses. so all our luggage was put in, on...
Complaint comments  Read comments Complaint category Airlines

Go Air — Go Air flight canceled abruptly

 Ayush0105
Dear Sir,
My PNR no is 4F2BBF and Booking Ref ID : 2014/DIN/0303797

I had booked a flight from Goa to Nagpur scheduled to depart on 13th May, 2014.
This flight was cancelled abruptly and I was notified about the same very late (5th May, 2014). As you are aware, Flight ticket's prices go up exorbitantly in the last few days. I had booked this ticket for INR 3171. Although this amount has been promised to be refunded to my account, this is causing me great difficulty.

I have a scheduled appointment on 14th May, 2014 at Nagpur, which I need to make,...
Complaint comments  Read comments Complaint category Airlines

Go Air — Complaint

 Nikhil Chandra2030
I booked my Wife return journey from nagpur to delhi PNR-KGOW7M. my wife is pregnant and was advise not to travel on long flights therefore i booked direct flight without any transit. Your team members have called twice to amend the flight as it was cancelled. i had no option left but to take immediate decision and change the date however now the doctor has asked my wife to not to travel for long hours and because of this reason i had no option but to cancel the flight. i requested the call center person to be flexible as i was when they requested me to change the flight but they were rude and never...
Complaint comments  Read comments Complaint category Airlines

Go Air — Not allowed boarding into the Go Air flight No G8 - 385

 Priyanka Ranjan
Dear Sir/Madam, It is a very sorry state of affairs that, I got my tickets booked and intending to travel through Go Air flight No G8-385 on 28-April - 2014 from Mumbai To Ranchi, but was not allowed to board into the flight and was given the reason that I have reported late for boarding. My flight was scheduled @ 11:15 A.M and I along with my wife, mother (Senior Citizen) and child (infant), reached there by 10:45 A.M. I strongly object on the behaviour of the Go Air staff shown towards us. We were outrightly denied the permission to board the flight and were told that the said trip can...
Complaint comments  Read comments [1]Complaint category Airlines

Go Air — Flight cancellation refund issue

 prana48
I BOOKED AN AIRLINE TICKET WITH GO-AIR ON 7TH April 2014 FROM PUNE TO NEW-DELHI . I BOOKED THE TICKETS from pune airport AND MADE THE PAYMENT THROUGH SBI DEBIT CARD BUT THERE WAS SOME PROBLEM WITH delay in flight so i cancel it at same couter with full refund as i got receipt of it ! its 1month now no refund still now in my account ! this is my first aur worst expirience wid it ! give me ani contact number n all which i can get my money directly !...
Complaint comments  Read comments Complaint category Airlines

Go Air — Food complaint

 Gautamprakash
Following are the flight details of my father and sisters flight. Both times food preference chosen was vegetarian. No food was provided. Towards the end of the flight, a to go food box was provided which caused food poisoning to my father and sister. This is ridiculous service, you guys charge an arm and a leg for flight and basic amenities such as food that has been paid for is not provided. I want action to be taken against this and some form of credit / refund voucher for airfare be given to me for future usage in go air flight. Unresponsiveness from the flight attendants is deplorable....
Complaint comments  Read comments Complaint category Airlines

Go Air — Wheel chair assistance

 drsks94
My wife Mrs.Smriti Sinha (PNR NO...GIMUXG ) who was travelling on 12/04/2014 on GOAIR FLIGHT No.G8-286 from GOA to BANGALORE needed a wheelchair assistance in view of her sickness.She was even provided wheel chair assistance at the airport.The porter who was carrying her DISAPPEARED after security check and didn't turn up till the end.However airport authorities helped her to emplane the aircraft to whom I am thankful.I request a strong action against the erring & irresponsible personnel.

( DR.S.K.SINHA )

mob.no...[protected]

e-mail...dr_sksinha@sify.com...
Complaint comments  Read comments Complaint category Airlines

Go Air — improper behavior and improper response towards customer

 afaham
as i have book a ticket of go air online and paid the money for 4/05/14 flight from patna to kolkata. but suddenly i got a message that my flight ticket was cancelled after getting this message i am trying to contact customer care then i am to get proper feedback and response. they are putting my call for 3-4 hour on hold but not giving any response. so take some step towards it as i have to reach kolkata on 4. or provide reason for cancellation of my ticket...
Complaint comments  Read comments Complaint category Airlines

Go Air — Careless behavior by ground staff and call centre

 malco18
Inspite of several reminder to Go Air Team they are not interested to even respond to the below problem.
Its been over a month we have sent this e-mail below.. But Go Air is not concerened.
Would appreciate your help...
My email: malcolm.abba@yahoo.com

To,
The Go Air Team,
As per my conversation with the call center and you on the 01/03/2014 Time 19:15hrs. onwards..
we are very upset with the service Go Air has provided my parents.

PNR# G8MZSGJ6
Date of Travel: 01/03/2014
Time of Dept.: 20:00
Passenger...
Complaint comments  Read comments Complaint category Airlines

Go Air — Cancellation of Route

 vipul50
Dear All, I had also suffer the pain of this cheat Ariline, and after surfing on the net I came across this website. 1st I would like to share my experience, I have a trip scheduled on 8th April 2014 to Bagdogra. Hence i went online and booked Air ticket from GOIBIBO for Mumbai to Guwhati and Guwhati to Bagndogra. on 21/01/14. I was supposed to fly from Gawhati to Bagdora with GOAIR. (Booking Reference: 4V8DRO). and i got a confirmation of booking. Later on 19/03/14 I reicived email from Goair stating that my filght is cancelled due to issues beyond our control. and after inquiring with them I...
Complaint comments  Read comments Complaint category Airlines

Go Air — Regarding broken luggage

 rajesh_26_72
Dear Sir, Earlier I have given you complaint that when i performed journey from Delhi to Sri nagar on 16/10/13 in Srinagar when i collect my suitcase that time it was broken. I had given written complaint to Mr. Nadeem at srinagar he told me either you take two hundred rupees and kill the matter otherwise our company will contact you and settle the complaint. till today i have no solution from your side. Either you settle it otherwise i will go to consumer court against your organisation. Flight G8 of 199 Delhi to Srinagar. date 16/10/13 complaint Damage in trolly bag Thanking...
Complaint comments  Read comments Complaint category Airlines

Go Air — Bag Damaged

 Jeelani Malik
Dear Sir/Madam, This is with reference of my travel to Jammu today i.e. on 31st March 2014, I was carrying my bag from American Tourist's which I got from market couple of days back, and it was in a brand condition. I did my check-in. After reaching to Jammu when I received my bag from baggage counter it was totally damaged, I felt that somebody had lifted it up. I directly approached to your personal at desk front along with the security personal, the person sitting at front desk saw my bag & agreed that it’s a deliberate act… As per his suggestion I filed a complaint right away,...
Complaint comments  Read comments Complaint category Airlines

Go Air — Booking reference: no0y41 - denying full refund even after committing it.

 Karan Dargan
Hi,

Feedback Regarding BOOKING REFERENCE: NO0Y41

Travel Sector: Delhi – Srinagar – Delhi
Date: 25 Mar 2014 – 30 Mar 2014

I called at your customer care number and told them that I want to cancel my flight (SINCE AIRLINE HAD CHANGED THE RETURN SECTOR FLIGHT),
I was told by one of your executives named: Rumana that I am eligible for a FULL REFUND. So I asked her to please cancel the ticket and acknowledge. She told me that it will be confirmed. Then I got a call from SHEETAL that my cancellation is done and money will be...
Complaint comments  Read comments Complaint category Airlines

Go Air — Change of flight schedule, no information given

 Ravi Gangal
We have booked goair flight srinagar-delhi for 30mar 2014 flight no g8-197 scheduled departure time was 14:30.When we reached the airport we were told that there is no flight as named above & the company has changed it schedule & instead our flight is at 16:15 g8-199.There was no information by the company on mobile or email.We have lost surgeries planned at 09:00pm.
This unprofessional attitude of go air has caused loss of time, money & caused mental trauma to us & our family members & warrants compensation &apologies
Dr ravi...
Complaint comments  Read comments Complaint category Airlines

Go Air — Canceled Flight

 Rahul Brahma
I made a booking on Cleartrip.com on GOAIR. Flight Number G8373 that would leave Mumbai at 16:50hrs and reach at 18:00hrs. Now suddenly just three days before the flight they inform us the flight has been preponed to 11:50hrs. Now the problems I am facing for this is massive

1. I reach Mumbai at 13:50hrs by Indigo
2. The person I am travelling with has an important meeting at 11:00hrs for which be booked at 16:50hrs

Now they gave us a flight at 22:15hrs which reaches at almost midnight. Now the airlines are not providing accommodation for which we would we stuck...
Complaint comments  Read comments Complaint category Airlines

Go Air — worst experience with Go Air

 vinod tejwani
My brother booked the ticket with Go air details as under: PNR No. 1PE369 Ticket No.[protected], 85, 86, 87 1) Tejwani Yogesh 2) Tejwani Divya 3) Tejwani Riya 4) Tejwant Anurag The flight was at 17:40 pm from Srinagar to Delhi on 25th March 2014.. My brother and his family came to airport at 4:00 pm sharp and got know know that the flight has gone. He was surprised and asked how? The response was that it was preponed . He asked have you informed the passengers. They said we are sorry. We can give you the ticket for tomorrow and asking for money as well. I also called up at [protected]...
Complaint comments  Read comments [2]Complaint category Airlines

Go Air — luggage missing

 taurus74
i along with my wife and son booked for del-mumbai on flight no ga336 on 13.03.14 pnr no AD9NRF seq-127 and gave two nos check in luggage at delhi slip no 20284g8635484 but on reaching mumbai found only one nos suitcase the other one was missing and no reponsible staff was available. I was travelling for some medical emergency and the missing suitcase had all relevant medical records...
Complaint comments  Read comments Complaint category Airlines

Md Go Air — inconvenience faced.

 altaf hussaini
As you are aware that I was scheduled to return back from Delhi to Srinagar on 2nd march with departure time at 12.10pm. but it was telephonically informed that the flight timing has been postponed to 2.30 pm and again prior to the departing date I was second time informed about the reschedule by propane of the flight time at 10.55am with one stop, caused inconvenience to me as I was tabled some important works which I have to leave undone. Moreover MD Go Air is requested not to fly the aeroplane without passengers, which I feel is a great loss to the company in question. Also on booking the...
Complaint comments  Read comments Complaint category Airlines

Goair — Not Received My Refund

 princegarg
With strong disappointment with the services of GoAir, I am sending this mail with my request. I hope you will reply me with relevant details as being requested in below section. I travelled on Go Air dated on 1st Jan 2014 from Chennai to Mumbai & Mumbai to Chandigarh on Flight No: G8/377 & G8/381. PNR NO: TC8BNY . Since the flight go delayed I Was said by your staff in Delhi that my flight ticket will be refunded only for DELHI TO CHANDIGARH Sector. They had mentioned on my Boarding Pass for Refund Approval. Till now my Refundable Ammount has not been refunded.I am...
Complaint comments  Read comments Complaint category Airlines

Goair — Business Loss ()

 Debargho
Dear Sir / Madam, I had purchased flight tickets through Go Air G8-150 for Wednesday 29th of Jan for journey from patna to Delhi NON-STOP flight (Pnr no - E89SMH ).I regret to inform that Go Air flight G8-150, was cancelled and they did not arrange anything for me on that day, moreover they denied any help when asked for except rescheduling. I had to suffer a day and a half loss on my office works . The next day flight was also delayed by 2 hrs (Flight No - G8-144). Thus I had to suffer immense problem due to their negligent dealing. This has costed me an extra 5000/= INR (including staying cost...
Complaint comments  Read comments Complaint category Airlines

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