GoAir Customer Care
Go Airlines India Ltd.
Customer satisfaction rating: 1%
Submit a Complaint
891
COMPLAINTS

GoAir Customer Care

Go Airlines India Ltd.

Website:
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Address
1st Floor, C-1, Wadia International Centre (WIC), Pandurang Budhkar Marg, Worli
Mumbai
Mumbai City District
Maharashtra
India - 400025
Landmarks:Deepak Talkies

Customer Care Phone Numbers and Contacts

Phone:
Phone:
+91 20 2566 2111  [Customer Care]
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98
+91 22 6741 0000  [Head Office]
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82
+91 92 2322 2111  [Customer Care]
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37
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67

Fax:
Fax:
+91 22 6741 0001  

Additional info
Feedback

Offices

Contact Details

Offices & Branches

Ahmedabad
Sardar Patel New Domestic Building, Sardar Nagar, Ahmedabad - 80003, India.
Tel: +91 79 2285 8025
Fax: +91 79 2285 8122

Bagdogra
Bagdogra Airport, Airport Authority Of India, Bagdogra, Dist - Darjeeling, West Bengal - 734422, India
+91 35 3269 8222

Bengaluru
G-181, Kempegowda International Airport, Devanhali, Bengaluru - 60300, India.
Tel: +91 80 4740 6091, +91 80 4740 6092
Fax: +91 80 4740 6093

Bhubaneswar
Biju Patnaik International Airport, Bhubaneswar, Odisha - 751020, India

Chandigarh
Civil Airport, Airport Authority Of India Zirakpur Road, Near Behlana, Chandigarh - 160003, India
+91 17 2507 6283

Chennai
Kamaraj Domestic Terminal, Chennai Airport, Chennai - 600027
+91 44 2256 2292, +91 44 2256 2293

Delhi
Goair Terminal 1D, Igia Airport, Palam, New Delhi - 110037
+91 11 2567 1319, +91 11 2567 4480

Goa
Domestic Departure Terminal, Civil Enclave Dabolim Airport, Goa - 403801
Tel: +91 83 2655 2280, +91 83 2655 2281
Fax: +91 83 2254 2807

Guwahati
Lokpriya Gopinath Bordol, International Airport, Borjhar, Guwahati - 781015
Tel: +91 36 1284 2565
Fax: +91 36 1284 2565

Jaipur
Civil Airport, Terminal 2, Jaipur - 302011
+91 14 1650 0803, +91 14 1272 5318

Jammu
Civil Airport, Satwari, Jammu - Cantt - 180003
Tel: +91 19 1243 5668, +91 19 1243 1306
Fax: +91 19 1243 5668

Kochi
Goair Domestic Terminal Kochi International Airport Limited, Nedumbasserry, Kochi - 683111
Tel: +91 48 4261 0697
Fax: +91 48 4261 0697

Kolkata
Upper Departure Level, New Integrated Terminal Building (NITB / T2) N.S.C.B.I, Kolkata, WB 700 052.
Tel: +91 33 2511 8468, +91 33 2511 9469

Leh
Leh Kushok Bakula Rimpochee Airport, Leh, J&K - 194101
Tel: +91 19 8225 3940, +91 19 8225 3941

Lucknow
Chaudhary Charan Singh Airport, Amousi, Lucknow - 226009, UP
Tel: +91 05 2224 3993

Mumbai
Chatrapati Shivaji International Airport, Terminal 1A, Mumbai - 400099
Tel: +91 22 2626 4789, +91 22 2626 4790
Fax: +91 22 2615 6692

Nagpu
Dr. Babasaheb Ambedkar International Airport, Nagpur - 440005
Te: +91 71 2645 4105, +91 71 2228 9909

Patna
Jaiprakash Narayan International Airport, Patna - 800014, Bihar
Tel: +91 61 2222 7148

Port Blair
Veer Savarkar International Airport, Port Blair, Andaman Nikobar Island - 744103
Tel: +91 31 9223 1540

Pune
Lohgaon Airport Pune, Maharashtra
Tel: +91 20 2661 5113

Ranchi
Aai, Birsa Munda Airport (New Terminal), Ranchi – 834002
Tel: +91 65 1225 3346

Srinagar
Srinagar International Airport, Humahama, Srinagar - 110003
Tel: +91 19 4230 3347, +91 19 4230 3348
Fax: +91 19 4230 3345

View More Information...

Customer satisfaction rating
1%
Complaints
891
Pending
0
Resolved
9
Bad
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

GoAir related photos (141)

GoAir Complaints & Reviews

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Goair — Refund

 Adisharma
I have a booked a flight from goibibo for GoAir worth Rupees 2449 for 11th July 2016, which i cancelled today i.e 18th june 2016. almost before 23 days coz of some person personal reason. and the flight was refundable, still they charges me 100% amount as there cancellation charges are 2225rs. but my problem is how can some Airlines charges such a huge amount without providing any services. This is like booking a refundable flight or non refundable flight is almost same. i need my Hard earned amount back, they have no right to charge such a huge amount for nothing.

PNR:5N86WI...
Complaint comments  Read comments Complaint category Airlines

Goair — Denial to board flight

 Payalpardeshi
Following passengers were supposed to board 10:15 goair flight g8-395 from mumbai to lucknow on may 30, 2016:
Siddhant singh-9cngmd
Payal pardeshi-urommn
Shriya singh-amh3tx
Alma singh-91tw9x

The tickets were booked on the same day at 7:45am due to a tragedy in the family. It was vital for the passengers to take the flight for emotional as well as ritual factors as a cremation was being held up just for them to reach their home.

Despite reaching the goair counter on time i. E at 9:10 and making the officials aware of the tragic circumstances,...
Complaint comments  Read comments Complaint category Airlines

Goair — Expired food served in airline knowingly

 balvir@1978
This is very serious matter. Go air has purposefully provided expired food to passenger just to save small amount of money. The food which was expired on 20th april your company just hide that sticker with another sticker where the new expire date was 30th april. (Please see attached photograph). I have that box with me as a proof.

You are playing with the health of people. I am taking this very... Seriously.

1. Name : balvir singh
2. Contact no : [protected]
3. Type of feedback : complaints
4. Subject : in-flight
5. Pnr : xw0s87
I...
Complaint comments  Read comments Complaint category Airlines

Goair — Mobile missing in flight

 Avinash 5
I avinash kumar and my wife ragini kumari boarded in flight num-g8585on 26april 2016from patna to mumbai. Our seat num are20e&f. I have taken lunch and kept my mobile htc desire sim of rs-19000at my seats. When depart the i have let my mobile on my seat. I live in solapur on same day i reached solapur. I had called to customer care, he assuared when we come mumbai airport and fill a complaint form we get our lost mobile. Kindly check my mobile and assure it is kept with you (Go airways authority)....
Complaint comments  Read comments [2]Complaint category Mobile Handsets

Goair — Without the name of the airport to announcements arrival

 rksingh86
में 12 मई 2016 बैंगलोर से पटना के लिए गो एयर से ट्रेवल कर रहा था मेरा फलाइट नंबर G8 272 & पनर नंबर NAGMQH, और में जब पटना लोक नायक जयप्रकाश एयरपोर्ट पटना पंहुचा तो एयरप्लेन के अंदर पटना पहुंचने की घोषणा कुछ इस प्रकार था पटना एयरपोर्ट पे आपका स्वागत...
Complaint comments  Read comments [1]Complaint category Airlines

Goair — Check in time

 Varsha001
Hello! I am varsha rampuria who was supposed to fly back to her home, kolkata from delhi tday at 5 55 on G8 101. The ticket said that the check in counter will close 45mins before departure. Fair enough! But if someone reached 3mins! Exactly three minutes late that is EXCUSABLE !!! We sre humans! 3mins is not a big deal to spare! Indigo is know for being on time and that airline spares 3mins!!!
The manager pr whosoever who was attending me and three more people who were there BEFORE me were also being refused to board the flight! And one of those men had an emergency situation! But no! The...
Complaint comments  Read comments Complaint category Airlines

Goair — Cancellation process

 Vinay Kumar Gupta ( Vijayvargiya )
This is to inform you that i booked a ticket for kolkata - guwahati by go air for dt. 15.04.2016 on 13.04.2016. At the time of booking entire charges were shown in break up before making booking for confirmation.

Even at the time of modification of same ticket they showed entire breakup of charges before confirming the modification.

But at the time of cancellation on 1.04.2016, they showed all this when the cancellation has been done.

According to me, this is complete fraud and is not a good practice and a way of cheating customers....
Complaint comments  Read comments [4]Complaint category Airlines

Goair — Broken lock panel and ransacking of luggage

 hemadrijoshi
My sister boarded on flight g8 334 - pnr - r7opzs- on 28th march, 2016 from delhi to mumbai .

She checked-in at delhi airport with one baggage as per schedule, and
Later after arrival at mumbai airport terminal 1 b, during luggage
Collection she found out that the lock panel was completely broken .
With ' broken' i clearly mean to say the complete panel was picked out of
Bag which was very shocking as she always preferred to travel with one of
Reputed and good airlines in india.She checked the luggage contents at that
Very moment and found...
Complaint comments  Read comments Complaint category Airlines

Go Airways — Misplacement of luggage full of medicines and careless attitude of go airways

 abhilasha1237
Flight - new delhi to ranchi at 5:50 pm on 9th april.
Pnr - mjf236
1 suitcase was misplaced at delhi airport on 9th april and did not reach the destination(Ranchi). It was full of a 60 yrs old patient's medicines who just went through a bypass surgery a week ago. At the night of 9th april it was told to us it has reached lucknow and will be delivered from the next flight on 10th morning. The morning flight came, even the evening flight came but still there is no clue about the bag. We are frantically calling every possible customer care number we can a 100 times and the go airways...
Complaint comments  Read comments Complaint category Airlines

Goair — Flight delay by 1 hour 15 mins causing a good loss

 Siddharth Khandelwal
My flight to mumbai g8/392 (Pnr-60dj71) was supposed to depart from jaipur at 5:30 pm and hence reaching mumbai at 7:05 pm.
On reaching to airport, i came to know that flight has got delayed and will depart from jaipur at 6:45 pm and it reached mumbai by 9:20 pm.
My bus from mumbai to pune (7:50 pm) has got missed due to this. Hence my whole schedule has got disturbed as i need to reach my office at pune for night duty.I couldn't go to my office that day hence i bore the loss of one day pay for my night duty.
Who is going to compensate for this loss?
My whole schedule...
Complaint comments  Read comments [2]Complaint category Airlines

Goair — Worst behaviour of GoAir staff at Nagpur airport

 kirangujrathi
Reference PNR - 4UGCFJ
I was late @ Nagpur Airport..reached at 8:15 am.( 1 hour 30 mins before scheduled departure).
My mobile showed poor connectivity and cudnt open the ticket recd on email.
I showed the SMS to security, they requested for print of ticket, which I didn't carry. I was in panic situation as I was not allowed to get inside.
I kept my luggage at the risk of security, which was not right.
I went to GOAIR counter of Nagpur airport, the person at desk was not ready to offer help but started arguing over 50 Rs for printing ticket for me.
Instead...
Complaint comments  Read comments Complaint category Airlines

Goair — Refund issue

 navneetpunglia
I have booked a Srinagar to Mumbai flight. AT the time of booking it got a stay at Jammu and not a direct flight. However GOAir has revised the timing with revised schedule wherein the time got change and also now there is no stay at Jammu and it is a direct flight.

I am not comfortable with the new timings as my wife got health issues and she is not comfortable with long distance flights.

I have requested to give complete refund and not asking for any additional compensation which now I need to pay to book flight of other operators still I m not getting complete refund...
Complaint comments  Read comments Complaint category Airlines

Goair — Check in luggage charged although mentioned 15kgs free per passenger

 Ivijay jain Irp
Ticket PNR No:G8-T88BBW, ticket it was mentioned as 15kg check in baggage per passenger, but on airport we were told that this tickets are printed by agents and we could not take responsibility, and you have to pay the baggage charges....
Complaint comments  Read comments Complaint category Airlines

Go Airlines (india) Ltd. — One leather bag (brand new) badly damaged while handling by airline people.- claim original cost of rs.3, 500/= and inconvenience charges rs.2000/=

 Sighvi
I with my 2 family members boarded from Bagdogra to New Delhi on 6th March, 2016 by hoping flight G8-154, PNR 7EUGU1, departure time 15:15 Hrs. and checked in 3 luggages.
We reboarded from New Delhi to Mumbai on same day, flight no. G8-346 at 19:50 Hrs. (seat No. 21D, 21E & 21F) and rechecked in 3 luggages. Your Airline Check in counter issued Bags tag no. 0284G8376581, 0284G8376582 & 0284G8376586 showing total weight 42 kg. and Seq: 116/29.
On arrival at Mumbai it was noticed that one of the checked in leather bag costing around Rs.3500/=+ was badly damaged while handling by your...
Complaint comments  Read comments Complaint category Airlines

Goair — Refused boarding even when reached 25 mins prior

 Ayusha Bose
Pathetic service company. I was denied boarding even after reaching the boarding gate 25 mins prior to the gate closing, when I had the boarding pass handy. Very ugly service. You guys just don't value the customer's time....
Complaint comments  Read comments Complaint category Airlines

Goair — Cancellation policy

 gladstondsouza
Here are some quick facts of what happened

1. We used the internet for checking booking that we wanted as below

2 Adults and 1 Child
Mumbai to GOA on 18th Feb - Thursday
GOA to Mumbai on 21st Feb - Sunday

2. We found good bookings and decided to use the mobile app VIA to book the tickets as there was good discount.

3. While using the APP, by mistake we considered Thursday and Sunday but that was 17th March - Thursday and 20th March -Sunday. It was a pure mistake which we realized immediately after we completed the online...
Complaint comments  Read comments Complaint category Travel & Vacations

Goair — Undue flight delay

 Ganesh Chittoor
My wife was to fly alone by G8-303 from Mumbai to Chennai on 4th March, 2016. The flight was to leave Mumbai at 18.25 hrs and it was schedule to reach Chennai at 20.20 hrs. Accordingly, we had booked a cab to pick her up from Chennai Airport. However, the flight was unduly delayed and left Mumbai at 21.15 hrs, a delay of 2 hrs 50 minutes! It reached Chennai at 22.45 hrs, after delay of 2 hours and 25 minutes! My wife had to hunt for a cab and pay exhorbitant price for the cab as the one we had booked went off due to the delay in flight. The PNR of my wife's ticket is AL04MQ and the name on the ticket...
Complaint comments  Read comments [2]Complaint category Airlines

Goair — Pathetic service providers

 sunny9091
Pathetic service at all
Very frustrated...

G8-633 was planned to depart at 23:00 but I got a message @8 that it is rescheduled @ 23:55 Hence I cancelled by 1st booked cab then around 9 I got a message as it or delayed for 01:25 so again I am canceling new cab booking...

My day and further plannings were impacted client relationship I commited...
Complaint comments  Read comments Complaint category Airlines

Goair — Cancellation of flight by go air - full refund not received - pnr number 1o3zkv

 Haresh Sahijwala
Reference to the above PNR my return flight from Goa to Mumbai G8- 380 on 12th March`16 was cancelled by GoAir .
On 16th Feb I called up and was told that I had 2 options-either I postpone my flight and avail of free hotel stay or get a full refund of Rs. 20, 206/-, the executive on the phone was Mr. Mustafa.
To clarify I repeated twice that I would get my full refund of the said amount and he said yes.(the same can be verified on the recording)
I got my credit card statement and have received refunds as follows
INR 1804 on 21-FEB-16 &
INR 10402This amount comes...
Complaint comments  Read comments Complaint category Airlines

Goair — No clear instruction, missed flight

 shanmukhanand
Booking Reference: 4G50G4
Flight Date 13Feb2016

Hi,
Just wanted to let you know that due to your Worst Staff, Poor Work Knowledge, Third Class Customer Service, we could not board the flight and ended up loss of 20, 000 INR (in another flight). I have travelled all across global (domestic & international) but never seen such a nastiest service by any staff (I feel either staff is not being paid or not intentionally want to damage Go-AIR reputation), whatever it is THIRD CLASS team with THIRD CLASS service.

I feel rather than in Air business, Go-AIR should...
Complaint comments  Read comments Complaint category Airlines

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