GoAir Customer Care
Go Airlines India Ltd.
Customer satisfaction rating: 1%
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830
COMPLAINTS

GoAir Customer Care

Go Airlines India Ltd.

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Address
1st Floor, C-1, Wadia International Centre (WIC), Pandurang Budhkar Marg, Worli
Mumbai
Mumbai City District
Maharashtra
India - 400025
Landmarks:Deepak Talkies

Customer Care Phone Numbers and Contacts

Phone:
Phone:
+91 20 2566 2111  [Customer Care]
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91
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95
+91 22 6741 0000  [Head Office]
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62
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82
+91 92 2322 2111  [Customer Care]
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36
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66

Fax:
Fax:
+91 22 6741 0001  

Additional info
Feedback

Offices

Contact Details

Offices & Branches

Ahmedabad
Sardar Patel New Domestic Building, Sardar Nagar, Ahmedabad - 80003, India.
Tel: +91 79 2285 8025
Fax: +91 79 2285 8122

Bagdogra
Bagdogra Airport, Airport Authority Of India, Bagdogra, Dist - Darjeeling, West Bengal - 734422, India
+91 35 3269 8222

Bengaluru
G-181, Kempegowda International Airport, Devanhali, Bengaluru - 60300, India.
Tel: +91 80 4740 6091, +91 80 4740 6092
Fax: +91 80 4740 6093

Bhubaneswar
Biju Patnaik International Airport, Bhubaneswar, Odisha - 751020, India

Chandigarh
Civil Airport, Airport Authority Of India Zirakpur Road, Near Behlana, Chandigarh - 160003, India
+91 17 2507 6283

Chennai
Kamaraj Domestic Terminal, Chennai Airport, Chennai - 600027
+91 44 2256 2292, +91 44 2256 2293

Delhi
Goair Terminal 1D, Igia Airport, Palam, New Delhi - 110037
+91 11 2567 1319, +91 11 2567 4480

Goa
Domestic Departure Terminal, Civil Enclave Dabolim Airport, Goa - 403801
Tel: +91 83 2655 2280, +91 83 2655 2281
Fax: +91 83 2254 2807

Guwahati
Lokpriya Gopinath Bordol, International Airport, Borjhar, Guwahati - 781015
Tel: +91 36 1284 2565
Fax: +91 36 1284 2565

Jaipur
Civil Airport, Terminal 2, Jaipur - 302011
+91 14 1650 0803, +91 14 1272 5318

Jammu
Civil Airport, Satwari, Jammu - Cantt - 180003
Tel: +91 19 1243 5668, +91 19 1243 1306
Fax: +91 19 1243 5668

Kochi
Goair Domestic Terminal Kochi International Airport Limited, Nedumbasserry, Kochi - 683111
Tel: +91 48 4261 0697
Fax: +91 48 4261 0697

Kolkata
Upper Departure Level, New Integrated Terminal Building (NITB / T2) N.S.C.B.I, Kolkata, WB 700 052.
Tel: +91 33 2511 8468, +91 33 2511 9469

Leh
Leh Kushok Bakula Rimpochee Airport, Leh, J&K - 194101
Tel: +91 19 8225 3940, +91 19 8225 3941

Lucknow
Chaudhary Charan Singh Airport, Amousi, Lucknow - 226009, UP
Tel: +91 05 2224 3993

Mumbai
Chatrapati Shivaji International Airport, Terminal 1A, Mumbai - 400099
Tel: +91 22 2626 4789, +91 22 2626 4790
Fax: +91 22 2615 6692

Nagpu
Dr. Babasaheb Ambedkar International Airport, Nagpur - 440005
Te: +91 71 2645 4105, +91 71 2228 9909

Patna
Jaiprakash Narayan International Airport, Patna - 800014, Bihar
Tel: +91 61 2222 7148

Port Blair
Veer Savarkar International Airport, Port Blair, Andaman Nikobar Island - 744103
Tel: +91 31 9223 1540

Pune
Lohgaon Airport Pune, Maharashtra
Tel: +91 20 2661 5113

Ranchi
Aai, Birsa Munda Airport (New Terminal), Ranchi – 834002
Tel: +91 65 1225 3346

Srinagar
Srinagar International Airport, Humahama, Srinagar - 110003
Tel: +91 19 4230 3347, +91 19 4230 3348
Fax: +91 19 4230 3345

View More Information...

Customer satisfaction rating
1%
Complaints
830
Pending
0
Resolved
8
Bad
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

GoAir related photos (132)

GoAir Complaints & Reviews

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Go Air — Non refund of my cancelled tickets

 Priyanka Oraon
I cancelled the tickets days before the flight it was from ranchi to Mumbai n back to ranchi, but never got the refund amount, it's already 6months, earlier they use to say that it'll b refunded in few days now they say it has already been refunded however they refuse to give any transaction details, even worse now whenever I call from my no. Nobody takes the call however when I call from another no. They take the call n say the same thing, its highly irritating worst service by goairway, I am going for the RTI now and will never suggest this airway to any of my friends and family, its pathetic...
Complaint comments  Read comments Complaint category Airlines

Go Air — cancelation charges RS. 1772/- out of Rs. 2499/-

 susa2011
I booked a air ticket on[protected].46 o clock for mumbai to bhubaneswar at the rate of Rs 2499/- on the date of travel[protected]. for some reason i cancled it on the same day evening 9:00 o clock. today i called to the customer care asking that when should i get the amount back. they said the deduction amount will me Rs. 1772/- and for the refund amount you have to call to irctc after seven warking days of the transaction from go iar to irctc. MY REQUEST TO ALL PASSENGERS PLEASE DON'T BOOK OR TRAVEL BY CHEATER GOAIR ." "BEWARE OF GO-AIR who knows if some problem appears they kidnap...
Complaint comments  Read comments [1]Complaint category Airlines

Go Air — Refund of cost of Ticket Rs. 9110/-

 ipsing
To begin with details of my complaint, I intend to place background of my story. Me and my wife planned a trip from Chandigarh via Delhi to Kolkatta and vice versa on 14th -16th June 2015 to join our son who got admission in IIM Calcutta. On 14th June our spicejet flight was fine. The return flight was GO AIR Airlines No.G8102 PNR No 7VEHDQ at 2.30 P.M. We proceeded at IIMC campus at 11.30 a.m. and there was sufficient time to reach at Kolkatta airport. But our bad luck during transition to Airport there was enough rush and blocades. After facing long stoppages and blocades, we reached and entered...
Complaint comments  Read comments Complaint category Airlines

Go Air — Not notified about anticipated rescheduled flight

 Kenguard
Dear Sir, The flight from Goa to Mumbai on June 11, 2015 was rescheduled (anticipated by 6 hours) and I was not informed about the change of time (not even a text message), so I missed the flight (PNR No is - A5PCS) and my connection from Mumbai to Nagpur. Your airlines gave me a ticket the next day but I had to purchase a fresh ticket from Mumbai to Nagpur (thru Indigo - PNR: E51K5C). This error and negligence from your part has caused me a big inconvenience as besides purchasing a fresh ticket from Mumbai to Nagpur I ended up missing an important meeting I was to attend the next morning...
Complaint comments  Read comments Complaint category Airlines

Go Air — Cancellation of Flight

 Mr S M
I am a 65 year old retired government employee. Me and wife had booked a ticket (flight no G8 - 385/542) from Mumbai in Goa Air on 22 March 2015, for our travel on 28th October, 2015 for a total ticket price of Rs. 8868 as part of their promotional offer. The booking was made through their website. However, earlier today, I received an email from the them stating the following: "Your flight G8-385/542 from Mumbai to Kolkata on 28th Oct'15 is CANCELLED due to issues beyond our control. If our valued Smart Fliers wish to avail the option of FULL REFUND or FREE REBOOKING we request you to call...
Complaint comments  Read comments Complaint category Airlines

Go Air — Missed flight because of No staff

 VPardeshi
To who so ever it may concern My flight was scheduled at 07;35 am today, 15th June, 2015; Details: Go Air 283 Pune to Nagpur PNR- HEBJOW(G8) Vijay Pardeshi, Contact no. +[protected] I reached airport at 7.00 am, to my surprise i found 'NO STAFF' at the Check in counter. Even after multiple requests there was no support from the staff, also the call centre executive did not seem willing to help when i called at 7.14 am ( [protected]) stating that " we cannot help you" As a result i missed my flight and was not given a reschedule. This was a terrible experience for me...
Complaint comments  Read comments Complaint category Airlines

Go Air — Pathetic Reception

 Shubhankar Deshkar
I had a flight scheduled for Nagpur (G8 283) at 5.50 am on 11th june 2015. I checked in with my luggage at 4.45 am and was standing in the queue for security check. It was a long queue and I was standing there for almost 45 mins. All other airlines made a final call for the passengers (till 10 mins before the plane timing) but go air did not. Long queue took time for the check and I missed my flight. NOT A SINGLE FINAL CALL. And they knew I had checked in with my luggage. They conveniently put that luggage in their office but did not give me a call. This happened with 6 other people for the MUMBAI...
Complaint comments  Read comments [2]Complaint category Airlines

Go Air — Bad Receptation

 pathakrajivranjan
I traveled in flight G8 144 from Patna to New Delhi on 06/06/15. None of your crew members were standing to welcome the passengers at the time of boarding and also none was present at the time of diboarding at New Delhi. While in way to Delhi, the behavior of your air hostaces was comparatively ignorant and quit formal. This was my first and the last experience in "GO" AIR FLIGHT. Better i suggest my friends and my company, not to recommend/take services of GO AIR. R. R. Pathak Head Legal JINDAL Group. [protected]....
Complaint comments  Read comments Complaint category Airlines

Go Air — MEALS BOOKED IS NOT SERVED IN THE FLIGHT

 atgtagger
I HAVE BOOKED FLIGHT FROM BOM 18:45 TO 20:10 NAG FLIGHT NO. G8142 AIRLINE PNR 3GL7CD AND TICKET NO. 3GL7CD DATED 20TH MAY2015 PASSENGER NAME Mr. AJIT TAGGER IN THIS TICKET WHICH IS BOOKED THROUGH CLEARTRIP I HAD PRE ORDER ONE VEG COMBO BOX MEAL WHICH IS THERE MENTIONED ON MY TICKET, BUT THE MEAL HAD NOT BEEN SERVED. WHEN THE FLIGHT WAS ALMOST LANDING AT NAGPUR I ASKED THE CABIN CREW Ms KARMA BHUTIA ID 3021 AND SHE SAID IT WAS NOT IN PSM.AND SHE REFUSES TO SERVE. SO INSPITE OF PRE ORDERING AND PAYING GO AIR IN ADVANCE NO MEAL IS SERVED GIVEING ME POOR IMAGE OF THE AIRLINE SERVICES...
Complaint comments  Read comments Complaint category Airlines

Go Air — Not able to board the flight from Kolkata due to ground staff

 npsinh
Dear Sir/Madam This is in reference to my travel with family (wife and daughter) from Delhi to Portblair via Kolkalta and back from same route. We travelled from Delhi to Portblair on 14th may and returned on 19th May. While I travelled from Portblair on 19th May from Spice Jet to Kolkata, my flight got rescheduled and started at 11. 45 am instead 9 am which reached koltata at 1.50 pm and by the time I collected my luggage and reached your ticket counter it was 2.03 pm Scheduled departure of GoAir Flight from Kolkata to Delhi was 2.30 pm so GoAir did not allowed us to board the plan. I requested...
Complaint comments  Read comments Complaint category Airlines

Go Air — Lost of Sony camera DSC -W570 cyber shot pink rose color

 Chetan Gawand
Hi, I was travelling from GOA to Mumbai through flight # G8/376 Class : Z, PNR NO. : 611487F Dated : 26/05/15 has given the bag while check-in 05:30 at Goa airport and camera was inside the 2nd pocket of the sack. But when I received the bag at Mumbai airport I could not find the camera and also check the bag completely at the residence but could not find the camera. Make : Sony Model # DSC -W570 cyber shot Color : pink rose Please look into on a urgent basis and If you find the camera, Please contact at my mobile # [protected] / [protected]....
Complaint comments  Read comments Complaint category Airlines

Go Air — Regarding Mistyped Sir Name while booking

 Raju_64
I had booked a ticket from Delhi to Guwahati on 26 th Jun 15 with following Details PNR: 1FB87B Name : Abhilash Actual Sir Name : Sharma Mobile: [protected] email: abhilash.sharma@live.com Sir Name Mistyped as : shmaar During the process of booking i mistyped the sir name as shmaar. I made calls on the same date to customer care for correcting this mistake, which can be easily done at the company"s office. But they answered that the policy of company does not permit this correction and you have to cancel the ticket and rebook it. Finally i asked them to cancel the ticket. If this type...
Complaint comments  Read comments Complaint category Airlines

Go Air — bag exchannge by mistake

 anita motihar
Dear Sir, My name is Motihar Pramod Kumar and yesterday me and my wife Anita Motihar and our 2 kids we travel jaipur to Mumbai 5.20 Pm time, and reached in mumbai by 7.20 pm sir by mistake I took other bag and travel with that to Africa, when we open that bag, I surprised that bag was are same Johnie. Walker brand bag, that was by mistake I took that, sir pls fine my bag if possible, I will also arrange to return that bag with some body travel to india soon, kindly let me know how to collect my bag and who will take this bag, sir waiting positive reply, Total we cheked in 5 bags Pls see below...
Complaint comments  Read comments Complaint category Airlines

Go Air — Last minute cancellation of flight and no subsequent care

 Mehul28
Our family of 6 people had planned a trip to Kashmir from Mumbai - travelling from Mumbai to Delhi on May 24th by G8319 GO Air flight starting at 9:55am from Mumbai. We had a connecting flight from Delhi to Srinagar at 2:30pm from Delhi to Srinagar and a subsequent trip booked at Srinagar. I had booked the flights several days in advance. On 23rd May - at 10:00pm I received an SMS from GoAir stating that due to operational reasons, they have cancelled this flight. When I called them, the only option they gave were - a full refund of the ticket or 6:50pm flight in the evening. When I asked them...
Complaint comments  Read comments Complaint category Airlines

Go Air — WORST SERVICE EXPERIENCE

 Jayesh C Ruparel
DEAR SIR, I JAYESH C RUPAREL REGULAR PASSANGER OF YOUR FLIGHT OF G8-367 & G8-370. I TRAVEL ON ABOVE GIVEN FLIGHTS ON EVERY 9TH DAY OF THE MONTH. FROM 09/11/14 TILL 09/08/15, IN TOTAL 10 TICKETS I HAVE BOOKED OF DATE 9 OF EVERY MONTH. I BOOKED FOR BOM - AHD 7.40 GO AIR G8 -367 & AHD - BOM 20.45 G8- 370. I FACED LOTS OF ISSUES FROM YOUR SIDE DUE TO FLIGHTS TIMING CHANGED. I ALWAYS BOOK RETURN TICKET OF YOUR AIRLINE OF SAME DAY RETURN. FOR G8 -367 7.40 FLIGHT I HAVE PROBLEM BECAUSE YOU CHNAGE THE FLIGHT TIME TO 13.30 P.M WHICH IS NOT PREFARABLE TO ME. I BOOK MY TICKETS IN ADVANCE...
Complaint comments  Read comments Complaint category Airlines

Go Air — Flight delay

 Jennywfg
We flew from Port Blair to Delhi via Kolkata on G8 102 on 30th April. The original scheduled flight should have left Port Blair at 11.40am and arrive in Delhi at 4.30pm however we were severely delayed. The original aircraft should have landed in Kolkata briefly before taking us onwards to Delhi however when we arrived we were advised we had to change planes. Then when we left the aircraft we were advised the next flight would be at 4.30pm, without any further explanation. We waited in the airport over lunch without any further information and then eventually saw that the flight was due to...
Complaint comments  Read comments Complaint category Airlines

Go Air — refund of double traction

 ganesh mahato
PNR no. RT3PXU name of traveller ROJIT MUTUM During boooking of this ticket through sbi net banking 2673 of money deducted from my account but ticket was not booked, Again I tried and Rs 2673deducted from my acccount. Regarding this I complian to customer care of SBI as well as GOAIR but no any solution found. So I submit deduction statement of my bank account.And request you to please take necessary action regarding the issue. #[protected] email id: marcoganesh@gmail.com...
Complaint comments  Read comments Complaint category Banks

Go Air — refund for Rs 4477.0

 ra verma
Dated; 29th April 2015 To, Go Airlines (India) Ltd. 1st Floor, C-1, Wadia International Centre (WIC), Pandurang Budhkar Marg, Worli, Mumbai 400 025. Nearest Landmark : Deepak Talkies Board Line: 6741 0000, Fax: +[protected] Email: feedback@goair.in; Refunds@goair.in AND MakeMyTrip India Pvt. Ltd., Tower A, SP Infocity 243, Udyog Vihar, Phase 1, Gurgaon, Haryana 122016, India service@makemytrip.com To Whomsover it may concern Subject: refund for Rs 4477.00 This is with reference to the ticket purchased through not makemytrip.com Booking ID – NF[protected] on Monday...
Complaint comments  Read comments Complaint category Airlines

Go Air — Please do not book flight from Go Air.

 Bijender Vats
I have Booked flight from Delhi to lucknow G8 187, on 2nd may 2015, (my PNR is -6F4A5Z) for my Family . But yesterday i got a massage of cancellation .Just a massage, not any call. I spoke with their customer care team 4 times( Many other times they were busy), Bhawana, Swapnil ( Floor Supervisor ), Radhika ( Supervisor). for other alternate, But no reply they all three people cut my phone line in middle of communication. I have a request to all who are Sufferer by the same kind. Kindly do not sit silent, Come together and file a petition against these people. This is their routine. May be...
Complaint comments  Read comments Complaint category Airlines

Go Air — transactions on my credit card

 Tushar Girey
Hi I had booked couple of ticket from kochi to mumbai on 16th December 2014 from your counter on Kochi airport. I had travelled on that ticket. The transaction amount was around INR 16000. The transaction was reflected in the credit card statement of December month. After that I received a credit of INR 13000 (approx) in month of January 2015 from you and in April 2015 there was a debit of INR 13000 (approx) on my credit card from you. I don't recognise / authorise these transactions as the they were done with out informing me. Due the debit transaction done by you with out informing me...
Complaint comments  Read comments Complaint category Credit Cards

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