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GoAir Complaints & Reviews

www.goair.in

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Updated: Aug 7, 2025

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GoAir reviews & complaints page 34

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Hi,

Recently i booked a ticket on go air from bangalore to kolkata for 26th march which later got cancelled from the airlines side due to covid-19 lockdown, with the promise of offering free rescheduling.
There is no option to reschedule flights in their official website and their twitter replies are good for nothing saying just "sorry for the inconvenience caused... You can reschedule from the website".
You are definitely not sorry for the trouble you are causing your customers and instead of solving the problems you are just resending the same tweet to everyone. This is not a solution.
My pnr is keflwh

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Address: Bangalore

Hi Team

My flight with PNR KDZJ8X was cancelled by the airline for 22.03 travel before a day and I was notified to contact them for a refund. I dropped them an emial and also called them the same day (Sat) and was informed that a refund will be processed after taking the request. I also went to airport to confirm the refund and I was informed the refund has been initiated.

Till date I have dropped them several mails and called too but each time I only get is a SR number and no response. My refund is still pending and I am looking to get back my hard earned money.

Kindly help.

I am approchable on[protected].

Regards
Souvik Chatterjee

+1 photos

Mar 19, 2022

Complaint marked as Resolved

Refunded

GoAir customer support has been notified about the posted complaint.

Apr 08, 2020

Updated by Souvik C Team, any update on this case?

May 10, 2020

Updated by Souvik C It is still not resolved.

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M

mayankkanojia

from Hāora, West Bengal

Apr 7, 2020

I am trying to reach out to go air customer care for my flight rebooking but they are not answetring my call at all from last one week and there is no option to do it online.

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Hello i have a flight booked with goair from delhi to bagdogra on 10th april 2020. I was travelling to bhutan via bagdogra, however, due to the current crisis i have cancelled my entire trip. Understanding the current situation, bhutan being another country is proving us full refund.
I am not planning to go to bhutan in near future, so i requested goair for full refund.
But they are not even replying to my mails. I have mailed them 3 times, and when i call them they put the call on hold for 10 min then hung up.
Just recieved a service request number g[protected] on wed, mar 25, 2020.
Hope this issue will get solved as soon as possible
Thank you,
Mohnish kapoor,
[protected]
[protected]

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R

Ravi_Jadeja

Apr 8, 2020

Team, please respond to my query,

my flight was cancelled for 18th march, and i have opted for full refund as directed by customer care only option available that time, i have nor received the refund yet, its been 15 days now, please check

Ravi Singh,
[protected]
PNR - E5TQMP

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Address: www.goair.in

Goair a company which not kept it's promise. The same had again happened to me. I booked two flights on 04 april and 11 april respectively pnr mg8u4d4sy and mg8yeeq5h respectively, i booked cancellation protection by paying extra charges to goair, in which they guarantee you full refund under any condition. But the company as expected is not doing the same as promised. It is not at all a trustworthy company. I will request everyone to stay away from service provider like goair, instead company, because i called them several times and waited in line for more than 45 minutes their call doesn't get connected even after that. I even tweeted the same but they give me a harsh reply that they will not do anything. As per terms the company is bound to give me the refund as the flight is under cancellation protection, so i will request goair company to try to be trustworthy with customer.

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Address: Kandhipara, P.O:- Habaspur, P.S:- Ranitala, District:- Murshidabad, West Bengal , PIN:- 742135

Hi i am md hasibul alam for my wife most saleha khatun, booked a round trip goair flight ticket on 13/03/2020 to go from kolkata (Ccu) to bengaluru (Blr) on 22/03/2020 & to return from bengaluru to (Blr) to kolkata (Ccu) on 26/03/2020. The pnr no. Of the ticket is mczdta & the return ticket pnr no is also mczdta. Her flight was g8-830 & return flight was g8-831. I have received two message regarding cancelling of the flights on 21/03/2020 & 24/03/2020 respectively. I hence want to get full refund for the same i. E cancelled flights. It notable that i have purchased the ticket from paytm. Booking id is [protected]
Thanking you.

Md hasibul alam

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To - go air customer care,

I had planned for my annual pilgrimage trip to vaishnodevi and i was supposed to return on 05/04/2020 on the below mentioned pnr no. Oy4zft, from jammu to ahmedabad, via delhi, but due to suspension of flights on account of covid -19, we need to reschedule the travel dates. We want to confirm that this prn no will be retained. We also want to know where our refund money is lying and how can we use it for the future rescheduled date. Also, by when do we need to do the rescheduled booking.
My flight details and pnr is as below:
Flight no. - g8 196 & g8 713sector - jammu to delhi, delhi to ahmedabaddate of travel - 05/04/2020pnr - oy4zftkindly let me know your response in this regards.

Thanks
Sukrut mehta
[protected]
[protected]@gmail.com

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A

aamir05497

Apr 23, 2020

Very Bad responses Dont Book GoAir

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I had booked tickets on[protected] for departure from mumbai to kolkata on flight g8-511 on[protected] with pnr s5emyv. I got a call and email confirming the cancellation of the flight. I had tried to contact the airlines by phone several times which was always busy. I intimated the airlines about my choice for full refund more than 24 hrs prior to the departure time.

The refund has not been processed even after 16 days. I got no response both on phone and mail. There is no information regarding when will the refund be made.

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Address: Kandhipara, P.O:- Habaspur, P.S:- Ranitala, District:- Murshidabad, West Bengal, Pin 742135

Hi I am Md Hasibul Alam for my wife Most Saleha Khatun, booked a Round Trip GoAir flight ticket on 13/03/2020 to go from Kolkat (CCU) to Bengaluru(BLR) on 22/03/2020 & to return from Bengaluru to (BLR) to Kolkata (CCU) on 26/03/2020. The PNR No.of the ticket is MCZDTA & The return ticket PNR No is also MCZDTA. Her flight was G8-830 & return flight was G8-831. I have received two message regarding cacelling of the flights on 21/03/2020 & 24/03/2020 respectively. I hence want to get full refund for the same i.e cancelled flights.It notable that I have purchased the ticket from Paytm. Booking ID is [protected]
Thanking you.

Md Hasibul Alam

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Address: Kandhipara, P.O:- Habaspur, P.S:- Ranitala, District:- Murshidabad, West Bengal, Pin:- 742135

Hi I am Md Hasibul Alam for myself, booked a Round Trip GoAir flight ticket on 04/03/2020 to go from Kolkata (CCU) to Bengaluru(BLR) on 22/03/2020 & to return from Bengaluru to (BLR) to Kolkata (CCU) on 26/03/2020. The PNR No.of the ticket is B4B59S & The return ticket PNR No is S4BQ4V. I have received two message regarding cancelling of the flights on 21/03/2020 & 24/03/2020 respectively. I hence want to get full refund for the same i.e cancelled flights.It notable that I have purchased the ticket from flipkart & Booking Id is FF[protected]. Thanking you.
Md Hasibul Alam

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Pnr-vy938t, date of departure-23/03/2020
Flight from ccu to blr was cancelled by airlines. I received a mail saying i am eligible for full refund. Haven’t received any refund. The helpline numbers are not reachable, not getting a single answer on the mails sent.
Had booked via easemytrip but received call which confirmed goair will be refunding the amount. That number is coming switched ever since

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I, jasjit singh kahlon pnr qfvb8b, would like to receive a full refund for my flight g8-107 that has been cancelled by the airline itself.

I received the following text msg on march 17, 2020.

Dear smart flyer! Goair would like to inform you that for your pnr qfvb8b the flight g8-107 on 18mar'20 from del to ixc has been cancelled. This change is due to issues beyond our control. You will be contacted within 24 hrs for further assistance or you may call[protected]/[protected].

I tried calling the numbers, but they are unresponsive. It has now been 7 working days and i have not received a refund.

Please do let me know how and when this refund of my flight will be made. The amount is inr 3552.00

In the present times money is very much essential for daily needs.

Thank you

Jasjit

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I booked the tickets for 2 passengers through happyeasygo.com. It was booked last month for 28th march from delhi to lko for anil tripathi and mohammad farooq. Pnr no is sg32ye and flight no is g82509. For the same passengers return ticket was also booked on 26th feb 2020 via flight no g8188 and pnr no is bc8y7x. Both flight cancelled due to corona lockdown. Kindly get the money refund to me as flight were cancelled and please inform

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Address: Manhas Muhammed, Daffodils, Po- Champad , Via- Thalassery, Kannur, Kerala

Hai, this is manhaz. I took tickets for my parents’ return journey to kannur from muscat[protected]. All of sudden goair cancelled all the flight to gulf region and i had to take ticket other carrier ticket to send my parents to send india. So i need full ticket refund at any cost. Your sudden cancellation made me to suffer a lot. Airline ref no is jc5fnn, i booked through akbar travels online application.

Regards,
Manhas

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S

Sheetlata

Mar 27, 2020

Hiiii just i want to inform you that i was travelling from delhi to goa and goa ro delhi. But due to corona i had to cancel my tickets. I want full refund from company site. Kindly do needful.

ticket cancellation money refund - Comment #3668255 - Image #0

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P

parteek200699

Mar 27, 2020

My PNR number is G89C2F my flight on 22 march has been cancelled by you and you are not picking up calls you are not providing another flight's ticket.please provide me another flight for 22 march or 21 march only Refund my balacne as soon as possible unless i am going to file fir on you
contact number [protected]

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Address: Go Airlines (India) Ltd. 1st Floor, C-1, Wadia International Centre (WIC), Pandurang Budhkar Marg, Worli, Mumbai 400 025, India, Mumbai City, Maharashtra, 400025

Website: GoAir.in

I booked a ticket from DEL to CCU to board on 4th April, 2020. The ticket itself got cancelled by GoAir for which I received a mail on 14th March, 2020. I tried to contact GoAir several times regarding the refund for the cancelled ticket. Also at that time there was no issue of this pandemic still they did not revert back. Kindly look into the matter as the tickets did cost us Rs. 2796 which is our hard earned money and not a joke. As his is a case of serious money fraudulent activity hence I want you people to take serious action against them. Just imagine we are one customer and they might be doing this with hundreds and thousands of other customers as well.
Airline - G8-103
Travel - DEL-CCU
DATE - 4th April, 2020.

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Mar 26, 2020

Updated by ShobhaMukherjee95 The PNR is IDSB8U.

Mar 26, 2020

Updated by ShobhaMukherjee95 I want full refund of 2796 INR, since it was cancelled by go air.

Mar 28, 2020

Updated by ShobhaMukherjee95 No update from Goair. They are doing fraud to customer. You should do FIR against Goair as a SCAM and provide me the update ASAP.

Mar 31, 2020

Updated by ShobhaMukherjee95 Goair has not reached me back.

Apr 03, 2020

Updated by ShobhaMukherjee95 No refund given please take serious action.

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A

Aashlesha Potdukhe

Mar 27, 2020

Goair cancelled my flight dated 19th March PNR Z8J1NM and has not issued any refund yet. I want GoAir to credit the full refund back to my account

N

Nitin23634

Mar 27, 2020

Kindly change my travel date..I call several times but customer care did not answer the calls. My PNR no GDUEQH. Travel Delhi to Bangkok 11 April, Bangkok to Delhi 15 April. Kindly help.

Nitin23634's reply, Mar 17, 2020

Customer service not helpful

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Address: Go Airlines Ltd, 1st Floor, C-1, Wadia International Centre (WIC), Pandurang Budhkar Marg, Worli, Mumbai 400 025, India

I booked 2 tickets from CCU to DEL to board on 30th April, 2020. But unfortunately due to pandemic that occurred we have to cancel our ticket and we won't be opting for rescheduling. Kindly look into the matter as the tickets did cost us Rs. 5948 which is our hard earned money and not a joke. We tried to contact GoAir several times but neither they are taking any calls nor reverting back. This is a case of serious fraudulent activity and I want you people to take serious action against them. Just imagine we are one customer and they might be doing this with hundreds and thousands of other customers as well.
Airline - G8
Travel - CCU-DEL
DATE - 30th April, 2020.

+1 photos

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Mar 26, 2020

Updated by ShobhaMukherjee95 I apologise for the actual date of travel is 30th March, 2020 and not 30th April, 2020.
City of the company(GoAir) is Mumbai and not Hooghly.

Mar 26, 2020

Updated by ShobhaMukherjee95 I want full refund of 5948 INR, since the flight is cancelled by Airline.

Mar 28, 2020

Updated by ShobhaMukherjee95 No update from Goair. They are doing fraud to customer. You should do FIR against Goair as a SCAM and provide me the update ASAP.

The issue has not yet been resolved.

Apr 03, 2020

Updated by ShobhaMukherjee95 No action taken by go air. Please lodge fir against them ASAP.

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Address: Satara maharashtra, Satara, Maharashtra

Website: [email protected]

Hi
Mr vijay gole
Date of flight 29 mar 2020
G8 287 to mumbai to jammu
Is cancelled.
My pnr no odnj5h
Mob no [protected]
I am defence person to leave is extended is corona virus.
Please refund to payment.
My bank account details
Sbi adb ac no [protected]
Ifsc code sbin 0001809
Cancel to flight ticket on 29 mar 2020
And refund to my account.
Thanks to you.

Mar 30, 2020

Complaint marked as Resolved

GoAir customer support has been notified about the posted complaint.

Mar 26, 2020

Updated by Vijay gole Pl hurry up to the refund

Apr 18, 2020

Updated by Vijay gole Refund not received

Apr 18, 2020

Updated by Vijay gole No response from cancellation

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V

Vijay gole

Mar 28, 2020

Please Sir reply my complaint.

V

Vijay gole

Apr 9, 2020

please refund payment to cancel the flight is 29 Mar20.is complete to the 26 Mar 20 is not slow .please refund the payment to the airline. Thank to you.

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Address: Rahsiveng.Lunglei.Mizoram, Lunglei, Mizoram, 796701

Website: www.consumercomplaints.in › ... GoAir Customer Care, Complaints and Reviews - Indian Consumer Comp

We want your company to refund all of the money which we allready paid.its not our false.Due to corona(covid19).Govt has shutdown every places we understand the situation but when we check about the refund what we can get back is so less.its should not be like this ..Please kindly accept the words im sent to you.Flight No.GA297 From Kolkata-Aizwal.

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K

Kiran Saksena

Mar 27, 2020

I ( Suman Swarup Saxena) booked my ticket from Delhi to Pune for 28th March 2020 with my twin grand daughters (three Passengers) and paid RS. 9948. But I had to cancel my plan due to outbreak of Corona virus.
As per the Airline Policy declared today, 21st March 2020, The full refund must be paid ASAP.,
Thanks

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Address: N3 ground floor n block GK1, New Delhi, Delhi, 110048

I booked to fly with goair from delhi to ranchi on 18th of march. Due to covid19 issues, the flight for the day stood cancelled. When being called by the customers service executive, i opted to receive the refund which according to them, should have reflected in my account within 5 days of the date of cancellation. But i haven't received my money back. The customer service remains unreachable and i need money for these hard times. The ticket amount being 5600+

Mar 27, 2020

Complaint marked as Resolved

My issue hasn't been resolved yet. I have not been contacted by the company. Kindly don't mark the complaint resolved without clarification from both the parties.

GoAir customer support has been notified about the posted complaint.

Mar 25, 2020

Updated by Kajol Tanaya Behera Here's additional information about booking cancellation

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Address: Navkalpataru CHS Flat-No - 303 Plot No - C4 Sector 9 Airoli Navi Mumbai, 400708

Hi sir/madam,

I have booked flight ticket from mumbai to bhubaneswar on 19th march 2020. But goair flight cancelled the trip. After got flight cancellation message from goair, i have cancelled the ticket. I have not received refund till now.

My pnr no : e4n46cdate of travel : 19th march 2020travel : mumbai to bhubaneswar

Regards,
Amarendra kumar nath
[protected]

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Address: Mumbai City, Maharashtra, 400053

I had a goair flight on 19th march from mumbai to delhi. I received an email from the airline on 18th morning saying the flight is cancelled and i can get a full refund by calling their call centre. Their numbers do not work so i called goibibo through whom i had booked the tickets. Their ivr asked me to cancel the ticket. I did the same but have received a meagre refund from goibibo and nothing from go air even after writing to their grievance cell and nodal officer.

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