GoAir Complaints & Reviews

I had travelled from mumbai to delhi on 16//12/18 by flight g8 - 465. I did not get my checked in baggage after landing in delhi. Go air personel had written the form and had told me to wait for 24 hrs as they will track my baggage. They had told me that they will call me within 24 hrs, but have i not got any call from them and nobody is answering the phone no given. My suitcase colour is dark red. I need it urgently as i have important things in it.

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Website: Www.goair.in

I lost my bag at the bar/toilet gate 25 at mumbai airport. I flew from mumbai to cochi on 10.45 flight on 16th.
I knew i had left my bag bit cabin crew would not let me leave aircraft!
I filledin a letter when landing in cochi that would be sent on next flight back to mumbai! I have not heard anything yet?
Bag was bronze gold with a tan leather strap
Pink inside
Contents;
2 x bank cards natwest - mrs sharon y kemp
Compact mirror - mother of the bride may 20th 2017
Black & silver lipstick
Please advise? I left my phone no & where we were stay in cochi but have heard nothing?
Thanks sharon kemp

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Address: Jamnagar, Gujarat, 361005

Website: www.consumercomplaints.in/new_complaint

On 12th dec. Banglore to ahemdabad flight at evening i lost my luggage in banglore airport on 12th dec 2018. My flight is banglore to ahemdabad at evening 6.55pm

Your security had been removed my hair straight machine nd my power bank

I complained a lot ahmedabad airport bt they didn't gv me proper answer, i complained banglore airport they also didn't gv me proper answer, they both did nothing, that's very badly from your flight..

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Hello,

I booked a flight through goair by mistake i booked it from delhi to hyderabad instead of hyderabad to delhi. When i contact on customer care what these guys were giving me solutions that there can be rescheduling but for that i have to pay 4000. I told them same issue was with spice jet but they people were so kind so genius that they listened to me with patience and on the minimum amount of rs. 184 they did rescheduling for me, i want to tell this is actual customer satisfaction. I was so happy that i were not having any words to say thanks them. But this goair customer care was asking to pay rs. 4000 for rescheduling. If i have to pay 4k then why i will book with goair. I would like to go with spice jet.
My pnr no: zzqipe
Class: economy class
Invoice no: [protected]zzqipe
Invoice date: 14/12/2018
Sector: del-hyd
Place of supply: 7/delhi

One personal suggestion who are using goair services, please do not use services for this airline they are worst in the market. I also asked my corporate team to not deal with this airline in future.
I have 20 offices and our team has immediately taken action on this. We have forwarded messages to all our employees not to use services of go air
This airline is really worst in the airline sector. I will expose these people in every way.

GoAir customer support has been notified about the posted complaint.

Dec 15, 2018

Updated by Deepak Bhatt 2355 Hello,

I booked a flight through GoAir by mistake I booked it from Delhi to Hyderabad instead of Hyderabad to Delhi. When I contact on customer care what these guys were giving me Solutions that there can be rescheduling but for that I have to pay 4000. I told them same issue was with Spice Jet but they people were so kind so genius that they listened to me with patience and on the minimum amount of Rs. 184 they did rescheduling for me, I want to tell this is actual customer satisfaction. I was so happy that I were not having any words to say thanks them . But this GoAir customer care was asking to pay Rs. 4000 for rescheduling. If I have to pay 4k then why I will book with GoAir. I would like to go with Spice Jet.
MY PNR No: ZZQIPE
Class: Economy Class
Invoice No: [protected]ZZQIPE
Invoice Date: 14/12/2018
Sector: DEL-HYD
Place of Supply: 7/Delhi

ONE PERSONAL SUGGESTION WHO ARE USING GOAIr Services, please do not use Services for this Airline they are worst in the market. I also asked my corporate team to not deal with this Airline in future.
I have 20 offices and our team has Immediately taken action on this . We have forwarded messages to all our employees not to use Services of GO AIR
This Airline is really worst in the Airline sector. I will expose these people in every way.

Dec 15, 2018

Updated by Deepak Bhatt 2355 Hello,

I booked a flight through GoAir by mistake I booked it from Delhi to Hyderabad instead of Hyderabad to Delhi. When I contact on customer care what these guys were giving me Solutions that there can be rescheduling but for that I have to pay 4000. I told them same issue was with Spice Jet but they people were so kind so genius that they listened to me with patience and on the minimum amount of Rs. 184 they did rescheduling for me, I want to tell this is actual customer satisfaction. I was so happy that I were not having any words to say thanks them . But this GoAir customer care was asking to pay Rs. 4000 for rescheduling. If I have to pay 4k then why I will book with GoAir. I would like to go with Spice Jet.
MY PNR No: ZZQIPE
Class: Economy Class
Invoice No: [protected]ZZQIPE
Invoice Date: 14/12/2018
Sector: DEL-HYD
Place of Supply: 7/Delhi

ONE PERSONAL SUGGESTION WHO ARE USING GOAIr Services, please do not use Services for this Airline they are worst in the market. I also asked my corporate team to not deal with this Airline in future.
I have 20 offices and our team has Immediately taken action on this . We have forwarded messages to all our employees not to use Services of GO AIR
This Airline is really worst in the Airline sector. I will expose these people in every way.

Dec 15, 2018

Updated by Deepak Bhatt 2355 Hello,

I booked a flight on 14th Dec 2018 for the date of 11th January 2019, through GoAir by mistake I booked it from Delhi to Hyderabad instead of Hyderabad to Delhi. When I contact on customer care what these guys were giving me Solutions that there can be rescheduling but for that I have to pay 4000. I told them same issue was with Spice Jet but they people were so kind so genius that they listened to me with patience and on the minimum amount of Rs. 184 they did rescheduling for me, I want to tell this is actual customer satisfaction. I was so happy that I were not having any words to say thanks them . But this GoAir customer care was asking to pay Rs. 4000 for rescheduling. If I have to pay 4k then why I will book with GoAir. I would like to go with Spice Jet.
MY PNR No: ZZQIPE
Class: Economy Class
Invoice No: [protected]ZZQIPE
Invoice Date: 14/12/2018
Sector: DEL-HYD
Place of Supply: 7/Delhi

ONE PERSONAL SUGGESTION WHO ARE USING GOAIr Services, please do not use Services for this Airline they are worst in the market. I also asked my corporate team to not deal with this Airline in future.
I have 20 offices and our team has Immediately taken action on this . We have forwarded messages to all our employees not to use Services of GO AIR
This Airline is really worst in the Airline sector. I will expose these people in every way.

This Airline GoAir always search the ways of making people fool no one book any flight with this GoAir

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On 13th december 2018, i flew from delhi to kolkata on goair flight: g8-101, pnr: q5piqc, after landing found one suitcase was missing. Same time i informed goair kolkata, about my baggage missing and they call delhi goair and told me that my luggage was stopped due to security reasons (Found/suspect power bank inside my luggage). Same time i submit a letter as a formality for baggage missing. I told them that, there was a brand new samsung note 9 phone inside my luggage which the scanner detect as a power bank. I have some expensive items in that suitcase and the airline must arrange to deliver it to kolkata earliest or compensate for the same.
Kindly do the needful on earliest and oblige.

Yours truly
Ayananshu halder
Mob no. [protected]
Email: [protected]@gmail.com

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Address: Shimla, Himachal Pradesh, 171006

Dear sir/mam
I am continuously calling at customer care but my problem still not solved. I have booked ticket from srinagar to chandigarh dated 03 nov2018.
Name: vinod kumar.
Booking id [protected].
Pnr is cbt13h.
Flight no g8 912.

On that day after getting boarding pass due to snow fall all flight canceled. And also i have canceled my ticket at go air counter. But after that i didn't get my payment refund.

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Address: Mumbai Suburban, Maharashtra

Go air cancelled their flight due to operational reasons ... this flight was supposed to depart from Jaipur to mum on 2nd dec
Upon lot of inconvenience and paying more to another airline I could get a return flight for my senior citizen parents ..
flight cancellation information was passed on to us in the month of November ...
flight details :

PNR L19N4L on GoAir flight G8-492 from Jaipur (JAI) to Mumbai (BOM) on 02 Dec '18 at 15:55 hr

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Dec 13, 2018

Updated by Fgandhi However we haven’t received any refund
Go air confirmed about 7 working days
It is now 70 workings days and no reply

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Address: Kannur, Kerala

In my way from banglore to kannur in flight of go air on 10 december 2018 i had forgot to take my ear phone from seat after the landing at kannur international airport. It is at the 22 a seat of the flight go air whivh left @ 2:40 pm and reached in kannur @ 4:10. It is placed at the window seat 22 a. If you get the earphone please kindly contact me
Phone no:[protected]
Mail: [protected]@gmail.com

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Dear sir,

I have booked tickets from yatra.com. My flight is from kolkata to new delhi on 13th, december 2019.

Flight pnr number is m3hisi.
I want to change the last name of one passenger with name gayatri saini

The last name must be removed. So the actual name will be mrs. Gayatri.

Please do the needful as soon as possible. Thanking you!!

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Address: Jaipur, Rajasthan, 302016

Hi this is chandan from jaipur i have booked a flight from jaipur to mumbai on 8 th december 2018 at 8 am, when i checked in to my baggage go air employee my jai singh solanki has refuse to put one of my baggage in cabin he said to me u will pay extra charge and we will not allow this beg in cabin and he continued arguing with me at he charged me 2000 bucks for it and weight of my baggage is below from 7 kgs. This is how they take advantages from the customer how are in hurry. I am at frequent flyer no company did this to me now i will never travel by go air and put this case in social media also and tell try to avoid this airline.

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Lost one bag containing valuables in go air coming on g8 241 from bangalore to pune on 7th dec 2018. There was a bag handler who came after we boarded the go air flight in bengaluru asking to show our boarding pass and baggage tags. We asked if there is a problem he said all is fine. After arriving at pune the bag wasnt there. Despite lodging the complaint and tracking no traces and no feedback. We have to keep calling. Till this morning of 8th dec 2018 no traces. What a horrible system. This means in any indian airports if bags are lost they can not be traced? Indian airlines have to leran otherwise a day come when go air loose its reputation.

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Address: Jammu, Jammu and Kashmir, 180003

Website: Go Air

I am a frequent flyer but experience became worst with go air

Flight no. G8 - 185
Delhi - jammu
Pnr - z6gffp
29-nov-18
Worst experience with go air flight due to mishandling of luggage by go air
Staff
Baggage was badely damaged, reported same to ground staff on arrival first
They don't acknowledge the same, that they had not done the damage leaved
Me in humilation and harrasment situation after half an hour of wasting my
Time they acknowledge and agreed for the same, provide me recieving after
Taking pics of damaged baggage and ask me to submit baggage next day i
Again wasted my time and and deposited the damaged bags at airport to go
Air staff.
But till date no exchange of baggage is processed and after following up
With them they are telling we will repair the damaged area of bag.. Is this
Acceptable...???
Go air you should have some courtesy to your customers... You should also
Think about customer satisfaction.
Waiting for solution asap.
Worst flight experience not recommend any one to fly with go air.

https://www.facebook.com/[protected]/posts/[protected]/

+1 photos

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Address: Visakhapatnam, Andhra Pradesh, 530002

I request for travel certificate to claim my travelling allowance as l have lost my boarding pass.. I have travelled from hyderabad to bangalore on 01.07.2018 airline pnr is q42c2s. On 5th december i wrote my feedback pretaining travel certificate but i didn't get any response. Hence i'm once again requesting the authority pls issue travel certificte so that l can claim my ta.

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U

Uddipan Sarkar

from Delhi, Delhi

Dec 10, 2018

Go Air simply rips you off. I cancelled a ticket from Delhi-Kolkata and they dedcucted 3000/-. The Customer care says their standard cancellation charges are 3000/-. Seriously got ripped off. Never using the airline again.

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Hi

Pls issue a travel certificate on my email as i have misplaced the boarding pass. It is urgent for my travel bill submission in my organisation.

Passenger name : manoj kumar sinha
Journey date - time :17 june, 2018; 19:10 to 21:45
Journey from - to : ranchi to mumbai
Flight no. : g8-484,
Pnr no. : j7djnj, seat 27f

Please do the needful and provide me the travel certificate as soon as possible so that it can be a great help to me

Pls email it on my email mkay. [protected]@sbi.co.in urgently.

Regards

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Address: Bangalore, Karnataka, 560066

I have raised a request throught mail and phone for issuing travel certificate.
but there is no positive response from GoAir customer care.
Only giving fake commitments. so request u again to send the travel certificate

Ticket details are: Pune to Bangalore
Airline pnr is S3BFUY
Date of travel: 31 August 2018
Emailid: [protected]@gmail.com

Dec 8, 2018

Complaint marked as Resolved

Issued

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Address: Chandigarh, Punjab, 160036

My flight with pnr no c69drm goair flight g8-912 from srinagar (Sxr) to chandigarh (Ixc) on 03 nov '18 at 14:15 hrs was cancelled cancelled.

The invoice number [protected]c69drm dated 16 oct 2018 amount rs 4670.00 should be cancelled and the amount should be refunded back to me at the earliest.

I had written this email on 6th nov, 21 st nov and 06 dec 2018 but no action has been taken till date which was assured that the refund will be made as early as possible.

Its been more than a month but still i have got no refund for the same.

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Address: Bangalore, Karnataka

Website: www.goair.in

I am writing this mail to bring you the notice of incident happened with my father during the flight g8 / 803, from bangalore to ahmedabad dated 4th december 2018 at 18.20. My pnr number was:u7917z, seat number 30f.

My father was travelling in this flight and by mistakes he keep power bank in his luggage bag, he has check in before 3 hr of boarding time, in this time he didn’t get any call, messages or alerts from goair staff, but while he sit on plain he got call from duty staff from json (+91-[protected]) about power bank is found from bag and they are keep the bag in airport. After my father was reach out to destination (Ahmedabad) he reach out to goair staff and start the process for getting bag and sign papers, bag has lock so my father has also give the permission in written to break lock and get rid power bank from bang and send bag in next flight. When i received my bag i see many items are missing from there is one file which contains important documents and papers. I request to you please help me to get this documents and file. The folder colour is yellow and that i have missing. I call again to json he told me hat pratik knows about this he give me no ([protected]) but he is not replaying.
Hope goair has some courtesy to respond to their customer problems.

Expective a quick action

Arjun
([protected])

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Address: Kolkata, West Bengal, 700028

We will be travelling from kolkata to port blair on 10th feb 2019. The pnr is s9wnmt.

Unfortunately, the spelling of 2 passenger got wrong.

Name : sukhen basak
Correct name: sukhen kumar basak

Name: sibani basak
Correct name: shibani basak

I am requesting to please update the spreadsheet as it is associated with government leave travel allowance. Otherwise, the bill will not be passed.

Thanking in anticipation.

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There was a loss of some precious items during my flight journey from mumbai to patna. The items were taken out without my permission and this is really pathetic and disgusting. This is such a bad impression of an airline company like yours. You should be very careful about these things and should inform about these things to the customers. Kindly refund my money for the same else i will take strict action against this.

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supervisor

Dec 1, 2018

It is not the site of Gair.
The description of the possible loss of the submitter is unclear.
No one has a duty to respond and to pay for the submitter based on unidentified sircumstances, without the travel and item related documents.

Regards,
Sr manager for ICAO/IATA irregulations matters
Aryan enginners ltd
email for request with documents: aryan{at}vivaldi.net
where {at}=@ .

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Address: Jodhpur, Rajasthan, 342011

Flight No. G8224 from SXR to DEL on 30 Nov 18 delayed. Due to delay I missed my train. I was having exams on 1 Dec 18 at morning in Jodhpur. Kindly refund my full amount of flight. There is no use. Flight delayed 30 minutes. I reached 10 minutes at railway stn palam. I missed train. Kindly resolve the issue. I Sambhoo Ram Choudhary hereby claim of Rs. 4700/- Air fate + train fare Rs. 1200/- . Copy of proof is hereby annexed for your ready reference. Kindly do the needful.

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lost baggage at delhi domestic airport

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lost baggage terminal 1 mumbai airport

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missing luggage

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booking with goair

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baggage missing seq no 037

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not received refund amount.

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refund not received

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earphone

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surname correction

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regarding unethical charges for baggage

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lost baggage at pune

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worst in customer service damaged luggage

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request to issue travel certificate

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certificate of travel

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travel certificate not issued

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refund of flight cancellation pnr no c69drm goair flight g8-912 from srinagar (sxr) to chandigarh (ixc) on 03 nov '18

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missing documents from baggage

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spelling mistake correction in air ticket

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loss of item during journey

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flight late

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