GoAir Complaints & Reviews

Hi team,

I have booked a ticket on happyeasygo website, choosing go air, however an incorrect date was selected instead of 6th of march 2019 i selected the date as 5th march. I contacted go airlines customer service and they told me the re scheduling charges to be somewhere around 5500. This is like insane.
For a small mistake your airline is charging an heck of an amount.

I request you to please provide...

Incident took place for a late night flight that we were boarding to delhi from hyderabad on 6th jan 2019. Flight was at 11.25 and we reached the airport at 10.30. We were not allowed to check in as the airline wither sold our tickets or they had two unservicable seats (As told by them) due to which inspite that we were on time and we kept insisting that please let us board as it is very urgent for us to reach delhi. They did not let us take...

I have availed go air air on 27-sep-2018 with ticket booked in my name, and requesting goair team to share the travel certificate since 1-jan-2018 as same is required to be submitted to my office for claiming expense. Go air team responded that they are unable to find the details in their system. Post which i shared all details available in invoice with me.
After multiple reminders since than... There is no response from goair team.br...

I traveled from srinagar to mumbai on 29 november 2018 and when reched mumbai i discovered my luggage is not on the belt even when everyone took their luggage and left. After speaking to the goair guy, i was told its coming. My luggage was the last to come and i realized its broken, yes hard case broken and seal also tempered with. I got furious and spoke to the supervisor, he made me fill a form and asked to wait for 1 week. When i reached...

I booked a ticket using Goibibo on 2nd December for the travel date 5th May 2019. There are 5 people travelling together. There was a small mistake in a traveler's last name for which I contacted the Goair's and Goibibo's customer care but they refused to do so. I asked to cancel just 1 ticket so that I can rebook the ticket for the same date but they confirmed that I will not get any refund as the cancellation fee is of 3300 which is the...

On 21st december 2018, i was having flight at 2.20pm for delhi. I was waiting in the queue with other 10-12 passengers for check-in. Suddenly the customer executive said, no more check-in will be done. We all were astonished how he could say that when we are waiting in the queue for last 20 minutes and all the executives were busy for some stamping of one customer. We were waiting for our chance. As many customers were having connecting flights,...

I had traveled from bhubaneswar to mumbai on g8 247 on 28th dec. I would like inform you that my baggage was not handled properly, front packet zip was broken and also opened. Unless someone pulled so hard it won't break.

It was a brand new american tourister suitcase, but unfortunately it has now broken zip.
Can you please look into this
Thanks
Nishith das...

I had booked flight from Delhi to Leh (G8-710) for 19th Jan 2019. PNR - H1LM6Y

Suddenly on 23rd Dec at 11.15. AM I got the SMS and email from GoAir saying that this flight got cancelled. So we got panic and as we have scheduled trek in Leh and to avoid paying huge amount at last moment booking flight, we booked some other flight on 24th before we receive their second email talking about rescheduling the flight. On 24th we got...

I had lost my baggage at delhi airport. I did not get my checked in baggage after my flight. I had travelled on 16/12/18 by flight no g8 -465 from mumbai to new delhi. It was dark coloured trolley bag. I had filled the pir form at the airport. They had told me that they will call me but no one called me. After calling for many times, the next day somebody picked up the phone. They told me to wait for 5 days. Then also they did not call me....

My name is abhinand r l. I booked flight ticket using phone pay on 23dec 2018 for my friend name jijith r from leh to delhi on the date 22 march 2019. Not yet the confirmation msg is not come. But 1715 rs is debited from my account. I call customer care. And i got reply from customer care is that there is no booking is on that name jijith r. My money is debited. I paste the pictures below here....

So i’m a frequent flyer of goair and as per my experience i have never come across such an arrogant lady at the boarding counter! Her name was suman kathu, at the jammu airport! Since i had excess luggage, she didn’t want to consider even listen and when i was paying she didn’t have the machine for which she kept me waiting for 30 mints max. She behaved rudely and i’m not happy with how the go air staff treated me! Consider...

Baggage of full flight was left out by goair people at srinagar only from where we boarded.. We had life saving drugs n prescriptions in the baggage due to which our appointment with doctor was cancelled n patient suffered a lot... And goair customer executive were so much rude to passengers after this carelessness on their part... I was traveling with infant n had to wait for two hours at airport for no fault of mine... And more than that...

Hello, i travelled from bangalore to hyderabad on dec 19th 2018 (18:55 pm flight) and one of my baggage got stuck at bangalore airport due to security reason (Power bank). I have already provided all the required document to [protected]@goair.in and the personal at the hyderabad airport from go air confirmed me that my baggage has been transferred to hyderabad via spice jet and i can claim it at 4:30 - 5:00 am. However i am yet to get the baggage....

Madam/ dear sir,
My mother named mrs manju sinha was traveling from patna to kolkata. Her pnr number is w5vykc. As she is 63 years old so she used wheelchair facility. During shifting languages in my car, she missed carry gift carry bag of camelin colour box. I would like to request you to check in counter or kolkata airport authority if anyone has submitted aforesaid gift bag.
Kumar amit
Mob:- [protected]...

I had travelled from mumbai to delhi on 16//12/18 by flight g8 - 465. I did not get my checked in baggage after landing in delhi. Go air personel had written the form and had told me to wait for 24 hrs as they will track my baggage. They had told me that they will call me within 24 hrs, but have i not got any call from them and nobody is answering the phone no given. My suitcase colour is dark red. I need it urgently as i have important things...

I lost my bag at the bar/toilet gate 25 at mumbai airport. I flew from mumbai to cochi on 10.45 flight on 16th.
I knew i had left my bag bit cabin crew would not let me leave aircraft!
I filledin a letter when landing in cochi that would be sent on next flight back to mumbai! I have not heard anything yet?
Bag was bronze gold with a tan leather strap
Pink inside
Contents;
2 x bank cards natwest -...

On 12th dec. Banglore to ahemdabad flight at evening i lost my luggage in banglore airport on 12th dec 2018. My flight is banglore to ahemdabad at evening 6.55pm

Your security had been removed my hair straight machine nd my power bank

I complained a lot ahmedabad airport bt they didn't gv me proper answer, i complained banglore airport they also didn't gv me proper answer, they both did nothing, that's very badly...

Hello,

I booked a flight through goair by mistake i booked it from delhi to hyderabad instead of hyderabad to delhi. When i contact on customer care what these guys were giving me solutions that there can be rescheduling but for that i have to pay 4000. I told them same issue was with spice jet but they people were so kind so genius that they listened to me with patience and on the minimum amount of rs. 184 they did rescheduling...

On 13th december 2018, i flew from delhi to kolkata on goair flight: g8-101, pnr: q5piqc, after landing found one suitcase was missing. Same time i informed goair kolkata, about my baggage missing and they call delhi goair and told me that my luggage was stopped due to security reasons (Found/suspect power bank inside my luggage). Same time i submit a letter as a formality for baggage missing. I told them that, there was a brand new samsung...

Dear sir/mam
I am continuously calling at customer care but my problem still not solved. I have booked ticket from srinagar to chandigarh dated 03 nov2018.
Name: vinod kumar.
Booking id [protected].
Pnr is cbt13h.
Flight no g8 912.

On that day after getting boarding pass due to snow fall all flight canceled. And also i have canceled my ticket at go air counter. But after that i didn't...