GoAir Complaints & Reviews

I have reserved ticket for 22 june 2018 with pnr no. R4t59c from chennai to pune
By mistake at the time of booking the name typed as mr. P ganesh pandey but i want to correct this name as p. Ganeshpandi. Plz correct according to my request. I have panic due this mistake. I also contacted to customer care but i have got very worst treatment. Its very small thing but no one from your organization give me good treatment. It's very shameful. Also they told me to cancel reservation. For only small correction why i cancel the ticket. It's not good policy.
So it's kind request plz give correction in the name

Booked a ticket with go air for june 17th on may 8th. No prior information in any form was given that the flight was cancelled until we went for a direct check in on june 17th at the airport. Go air staffs both customer care and airport behaved in a very bad way and informed that after all this, they would refund the money back. Dont you guys have any integrity in your services to give such an answer that too when we contacted from our side!!! We could not travel on 17th because of your carelessness. This has highly affected all our plans and we have incured such a huge loss. We request you to pay us a compensation or we are moving to the consumer court for further legal actions.

Respected sir
I travelled from your flight on 19 dec 2017 flight no. (G8376+g8585) connecting flights from goal to mumbai and mumbai to patna. Pnr no. Is v3eeqi. My registered email i'd is kanhaiya. [protected]@aptaracorp.com. You are requested to send my travel certificate on my email i'd. The email i'd is [protected]@gmail.com. We need this certificate as soon as possible

To: [protected]@goair.in
Subject: re: waiver of rescheduling charges - service request no g[protected] [ ]

Request everyone not to travel in this wrost airline as they do not care about their customers. I had requested them to waive off the ticket cancellation charges of my wife's ticket due medical emergency.
First off all they do response to mail timely. Secondly they did not waive off my cancellation charges. I was supposed to cancel the ticket for medical reasons. I had also given the doctor's prescription
Based on same prescription spice jet has already waived off my cancellation charges.
Opt for spice jet or other airlines instead of go air.
Go air is unprofessional and worth less airline.

Really have never seen such disgusting attitude of goair staff at airport. My flight no was g8 101 at 5.45am today. I reached airport at 4.15 am. Was standing in line n long queue was there. I was so worried coz of time n queue n by the time i reached counter d the guy said ur counter is c for kolkata n closed now. It was 5.05 am n u rchd c counter there the lady was so confused n said sorry ma'am m busy wid the other lady n the guy sitting on counter said now counter closed. I was so angry n said it's 5.10 am hw can u close the counter. I begged it's urgent n hve sprain leg so do something. He didn't listen. I missed my flight coz of harsh behaviour of them. Then went to information counter they said no chance sorry. Written a complaint at trm office... He said sorry what's that sorry disgusting people. We book tickets n pay so their business goin on. I hve to book fr another by giving extra n i know it's a business fr them. Pls i want action soon against this misbehaving staff n trm officers who said sorry coz of bad weather they didn't sms or sent mail to passengers. Atleast there should be announcement frm the staff bout the counter n destination as all flights written on all boards of goair.
Time money n so much harassment coz of staff at t2.

The flight was scheduled for take off on 7/6/18 from nagpur at 20:45 & reach at pune by 22:00. At first all passengers were informed delay is due to bad weather conditions & airlines are waiting for clearance from atc. After about 1 hour, airline staff came with reason of getting technical clearance from mumbai and will be delayed more. And at about 23:00 airline staff informed that flight couldn't take off due to technical problem in flight & are arranging other flight which will take more time. The pack of potato chips & frooti was offered to every passenger as a compensation instead of meal after continuous follow-up with ground staff & their officer mr. Akshay didn't showed the courtesy to attend passengers grievances.
Finally a flight was arranged at 01:00 (8/6/18) which reached pune at 02:15.

I had booked a flight (2 months before the travel date) ticket for my family vacation on 10th June 2018. This was done through the travel agent AKBARTRAVELS.COM
I had an international flight to catch. I had to reschedule my flight in order to catch the other connecting flight. On 5th June 2018 I get an sms from Go-Air that all the above flights have been cancelled due to operational issues. When I called customer care they didn’t care to explain what operational issues due to which flights were canceled.Firstly i had to pay a huge amount in rescheduling and now 4 days prior to travel, I get a message from GoAir that the flight is cancelled.
What kind of ridiculous terms and policy is being adopted by the airlines and travel agents ?? This is called looting customers no matter whose mistake it is.Initially customer care said, there will be a full amount refund for my ticket including all the charges. On calling again now they say a totally new story that rescheduling charges will not be refunded. I mean this is how you cheat people. Firstly I paid 13k for the ticket and now these guys are refunding me half the amount. Is this how GoAir is planning to raise funds.?? If someone responsible is looking at this, please have some responsibility and call me on [protected]. My PNR is LECVVE. I demand the airlines for a compensation towards the losses incurred. Eventually i have to cancel my connecting airline also. If this is how you loot people. Govt. should take strict action towards it. Also your end days are nearing when government will remove the cancellation charges. You guys will come on road and would be able to beg for your living. Please see some-other way to cheat people.

I am writing in to you to express my extreme anguish at the way your airlines are being run.

I had booked my younger sister's return ticket for an emergency trip to mumbai on 31st may pnr: v7gh5j and return on june 3rd pnr: p832tj. I believe that was the biggest mistake i committed of choosing your airlines over any other private or government airlines even though the price was exhorbitant because the time was convenient. Since she was going to travel alone and i am sure you are aware of the safety situation in country money was not a concern at that time. So i ended up spending atleast 8k more than what other airlines were charging. This was my mistake no 1 since my assumption that go air will ensure that the flight will run on time was completely wrong!!!
So on june 1st my sister reached the airport on time which was about 5:45 pm since her flight was scheduled to fly at 7:35 pm. However when she reached the airport she got to know that the flight was delayed by an hour. As she kept on waiting at the airport she got a message which informed that her flight was delayed and would now fly at 21:00. How considerate of your operations staff to inform her 30 mins prior to her scheduled departure regarding the delay. May god bless them. Also please note that the flight was delayed just by 85 mins since as per policy if it was delayed by 120 mins she was entitled for a refund. Kudos to your team for being super efficient. The boarding started on time as per the scheduled delayed departure, however even after all the passengers were seated the flight did not start moving untill 9:45 basically 140 mins even after the earlier departure the flight had not moved. Since the flight got delayed by more than 120 mins i demand for a full refund which is my rightful due. Because of the delay in your flight we had to ask someone to drop my sister to her hotel since it was too late to let her travel alone.

I thought our odreal was over. But that was far from the truth. Her return flight was for 8:20 at night from mumbai. At 5:30 pm. We got to know that the flight is delayed by 100 mins again. How do you guys mange this every single time. But this time we could not take this flight since everyone knows delhi is unsafe to travel for men post 10, forget about women. So we called your call centre and spoke to mr. Manjeet diwakar who apparently is the highest escalation point that any customer can speak to and really rude and powerless to give any solution. We almost begged him to put my sister on a morning flight since we had no one to pick her from the delhi airport. But he despite being the highest escalation point (Self proclaimed) told us that since the flight was delayed by 100 mins he would not make any alternative arrangements for us - so no booking us on the morning flight or any other airlines which by the way all were running on time. On top of all of this he disconnected our phone twice and kept us waiting for atleast 20 mins before he came on the phone. Since your executive was charging us an exhorbitant fees of 6.5k we had to take this decision of sending my sister on this flight and waiting at the airport in the morning. This time also while the boarding started on time the flight did not move on time. It started moving only at 22:36 pm again more than 120 mins, i demand a refund for this sector as well since as per policy you are required to give it to me.

Sir, we choose an airline because we expect it to fly on time. There are numerous reasons because of which a person needs to reach his/her destination at a particular time. If you and your time do not respect that then you have no right to fly any airlines. I am completely shocked the way your airlines are trying to misuse the regulations in your favour and cause extreme discomfort to the passengers.

I demand my refund and i hope atleast i will get that on time. Also, you better be sensetive to women safety appropriately and consider such requests appropriately, this time, need full refund for entire trip and strict action against non supportive staff. Will escalate this to your ceo as well.

My service request no. Is g[protected].

I have booked a return flight from delhi to chennai via patna & back for two persons. The flight was cancelled due to storm and tickets were cancelled both for chennai & delhi at the airport. The officer of goair has marked full refund while cancelling the tickets. Details:
Names - vijay kumar gupta, vyom gupta
Pnr - i65khm - delhi to chennai via patna 13 th may 2018
G8171, g8633
Pnr - d75gsj - chennai to delhi via patna 14th may 2018
G8451, g8176
No respose & no phone no. To contect. Ihave to book the tickets again, need the money urgently.

Vijay gupta
[protected]@gmail.com
[protected]
V-33 green park, new delhi 110016

My pnr no is b7vl2d iwas travling from delhi to hyderabad when i was in the flight the crew mamber call me and showed me my suit case which was totally damaged even they where speach less because my suit case we new and this was my first trip with it i did not make any issue because the flight was ready for take off when i reached hyd i gave the complain it is since 2 month (3-4-18) no responce from your side please take some action

Prn e99lsd and i booked 2 tickets with go air, but the timing of the aircraft was 2 hours delay, when aircraft reached to pickup passengers aircraft was not working aft that again 2 hours delay and my next day work and meetings all got cancelled.. Continuing my journey was waste pls fixe this issue and do need full (Pls arrange the refund for your aircraft problem)

Requesting for travel certificate to claim my lta as
I have lost my boarding pass, i want travel certificate for reimbursement purpose against private company, travelling date 05jan2017. Pnr a9cywqfrom bangaloreto lucknowflight go air g8-805, my self jitesh kumar email id [protected]@gmail.com
As a complaint.
Please send me a travel certificate for claiming lta
Thanks

Today i was traveling flight no. G8-145 08:55am frm delhi to ranchi with my parents at the time of boarding at airport due to 1 min late the airport staff of go air (Fatty black guy) he told us that u r purchased plane ticket not u purchased plane... Said very rudely... This kind of language not bearable to any passenger... I hav no time to teach him lesson... So plz look forward to ur staff member and how he dealt with passenger.. And we r late bcz no announcement of flight boarding.. They earning payment due to we r purchased tickets... So show ur kindness not anything else...

I have a serious consern regarding my upcoming trip.

We have planed to visit kerala between 2th june to 10th june and i have booked one of flight ticket from goibibo following are the details.

Pnr-aedftb - goair

We are hearing some unfortunate news that nipah virus is spreading in kerala and today i hearing the "nipah virus has crossed border from kerala to karnataka", so we are very scared about this nipah virus and this is our famally trip.

It is very dangurous for my famally, so i can not continue my kerla trip.

Sine the above circumstances are beyond anyone's control and totally unavoidable i will request you to process my tickets without so much loss to me
Thanks and regards,
Gourav

We planned for a trip to darjeeling and the tickets were booked by oyo
From maa to kolkatta and from kolkatta to bagdogra.

To our surprise, go air did not issue tickets from kolkatta to bagdogra
Stating that there is balance due of 16000 rs to be paid. We called oyo
And got the confirmation that there was no due and reverted to go air and
Finally the manual ticket was issued just before boarding.

This is totally unfair and imagine the mental tension having 2 kids and
Aged parent travelling on flight. Go air has such a pathetic old system
Where the updates have not been reflected even after the payment of the
Dues creating great tension to the passengers. The ground staff at the
Airport were totally irresponsible and did not respond to the situation
Promptly. The call centre guys bluntly said there is due and we had to call
The oyo call centre and get it clarified. We were 2 hours ahead and hence
Soughted the issue over phone. Imagine we arrived just before boarding, we would have missed the flight unnecessarily.

Request you to take this grievance from me seriously as it created panic in the family and we were tensed to the extent of paying the balance amount.

Date of purchase ;- 04/01/2018.
Schedule date of journey :- 13/05/2018.
Pnr j8us4q flight no. G8-605 from maa (Chennai) to ccu (Kolkata) for rs. 4893/- (Rupees four thousand eight hundred and ninety three only) in the name of prabir ranjan das & dally das through irctc.com by online banking.

But they have cancelled my booking on 11/04/2018 through sms. Till yet i have not received my above mentioned refund amount to my account.

Please arrange to refund the same amount to my account as early as possible.

I have booked ticket yesterday from ngp to pnq. Immediately i realised that i have interchange the distinction. I called customer care immediately and requested to change destination. But they denied. Even cancellation charges were too high.
Request you please change my destination else cancelled the tickets with zero fees as a requested before 24 hrs of booking.

My name is saurav walia, g8 423, traveled in you flight today from delhi to hyderabad at 7:35 am. Once i landed i found out that my bag that was given in the luggage was completely turn and shattered and inner stuff coming out. My luggage no g8 [protected], pnr fe3c8b is completely of no use. I contacted one of your members near the belt said it must have been torn from the start itself. Why will i give my luggage torn and locked to the counter and why will counter accept my luggage. It's just a loss of 4000 bugs for me but the kind of hassle i had to go through was a nightmare and an apology won't be enough. Who is responsible? Luggage was taken by you should have been handed over properly. Never faced su

We had booked a go air flight for 24/05/2018. From goa to mumbai and even got a print out of the ticket with confirmed pnr. And also a mobile message stating the same. Once we reached the airport we were shocked to know that the flight has been cancelled! We had not received any previous notice about the cancellation. Since we had a connecting flight from mumbai, we had to make other arrangements. Is this how this airline operates?.. The go air personal says that this flight is cancelled from past six months, if so how did i get the ticket confirmation copy with pnr also the message? Plz comply

I, Gufran Khan, booked a flight on 21st May for 20th June and I got a mail from your company on the same day that my payment has been declined so I made another booking on 23rd May for 21st June knowing that my previous booking has been declined by GoAir but today I got a text at 5:57 AM telling me that my declined booking has been confirmed. I want one of my booking cancelled and all my money back without any deductions. I am also sending the screenshot of the email of the declined payment as a proof.
Look into the matter at your earliest and I am very disappointed with your customer services to say the least. I want the entire sum of INR 3822 back. horrible experience! wouldnt ever prefer and recommend this airline.