GoAir Complaints & Reviews

My name is vibhu and i am frequent traveller. I had booked 2 ticket on 20feb 2018 and cancelled the flight because of some time schedule issues. But the go air service department at the airport had promised me for the flight cancellation amount will be credited on my account with in 7 working day. I had called them many times they are telling simple excuse on bank delay like that. Now its almost 1 and half month completed and the amount is...

They have cancelled the flight and refused to re book the flight for chennai to kochi on 14th of april 2018. This is very pathetic and causing huge problems for the travelers. They are denying for providing another flight too.

We want a free booking for the passengers for this route maa-cok on 14th of april 2018. Time:7:45 hrs.

Even i am not satisfied with the customer care personnel's behaviour.
Please...

This is to bring to your notice about a recent bad experience i have gone through:

I am a frequent traveller of go air, in the month of november, i booked a flight from bangalore to nagpur through go air website - pnr o6p8fz & flight number 812.
After booking i didn't get any message confirmation neither i received any mail confirmation assuming that my tickets didn't get booked. I checked all folders.

After...

I had booked 6 tickets on g8-653 on 1st april 2018 from cochin to bengaluru. Today (28th march 2018), i got a call from go air stating that my flight is cancelled and they are not able to make any alternative arrangement. I had booked tickets for around 2000 rupees per passenger but now i see that the prices are double with other airlines. Since goair is cancelling the flight, they must provide me seats in alternate airlines.

I...

I was traveling from srinagar to delhi thru go air on 25th march 2018. Vide flight no g8 129 pnr no ryv9qa seat no c13 during the security check i was asked to put my flavour cigrate packs in luggage bags at luggage identify place i along with security person went to luggage identify staff and handed over the same to put my flavour cigarettes in luggage bags while putting my flavour cigarettes in luggage bag the go air staff were committing...

Had booked from bbsr to hyd on 20.3.18 by flt g-8 262 leaving at 20.25 hrs. Read about go air not adhering to air safety standards and cancelled flights. Called them up on 15.3.18 where in they gave me the option to take multiple stop flights. Managed to get a booking done for same sector for 21st. Today got a message this flight is cancelled and the only option is to take a refund or go via multiple stoppages and reach in 14 hrs. Today tried...

I had 2 booked ticket (9 passengers) for 23 june 2018 from delhi to mumbai from yatra.com. Due to some unavoidable circumstances, i had to cancel my tour. Hence, i have to cancel the tickets too. While checking for cancellation charge, i am shocked. I am not gonna refund any of the amount. Total cost of the tickets was 21, 205 rs and if i cancel the tickets, i will not get a single penny back.
Firstly, i had contacted yatra via online...

Pls refer my service request. Till date l have got no response from your end. I requested for travel certificate to claim my ltc as l have lost my boarding pass. Ticket details are:leh to delhi and delh to guwahati. Airline pnr is t8my8t and. Qzceyr. But till date there is no response... Wrote mail also. Pls issue travel certificte so that l can claim my ltc....

I have written to [protected]@goair.in, refunds goair,
[protected]@goair.in to initiate the full refund of the pnr g3c9kf.

I shared medical reports, passport scanned copy and birth certificate of my child.
Its been 2 weeks and i have not received any reply (Except auto generated acknowledgments) from their end stating the status of the request.
How long refund team takes to verify the documents....

I have cancelled the ticket (Pnr: ded1mb) on 19-feb-2018. But, still i didn't get my refund amount. I have sent mails to [protected]@goair.in, no one responding to my mails. At least, i want to know how many days need to wait for my refund?
Booking date: 01-feb-2018
Cancellation date: 19-feb-2018
Pnr: ded1mb
Refund amount: 6519...

I am ashwani thapa.
My flight was from Bangalore to Patna on 1st March 2018 (Go Air G8-272).
When i reached Patna and was on conveyor belt to receive my baggage. But i was informed that as i had power bank in my baggage so it was still in bangalore.

They made me sign some papers for permission to open my baggage and take the power bank out. and informed me that my baggage will arrive next day and i can receive...

My flight g8 423 on 13th march from delhi to hyderabad got cancelled due to technical grievances. This problem aside, i called on 15th march to inquire about my refund amount. The customer care executive mentioned that he will initiate the process now and i will get the amount by 7 days.

I was furious as i had to call and inform for a refund even though flight got cancelled. The executive informed me that till the time customer...

So casual attitude of the goair respondents on the phone.

My flights from hyd - bbi (To and fro)- 16th march to 20th march got cancelled due to airlines issue and no compensation is being given to the me.

Parents have flown from delhi to hyd to visit bhubhaneshwar and puri, hotel bookings are all done in advance. But due to goair flights cancellations, all bookings go in vain. Why would i bear all the loss?br...

01st oct.2017 g8 228 srinagar to new delhi 18.50 booking ref: rd6qph
Rs. 13076

27th sept 2017 g8 697 delhi to jammu 12.45 booking ref: gb1s3x rs. 14200

Due to cancellation of above flights by the company, we are requesting for refund of air fare amount.

Even after lapse of 6 months our amounts are not received by us so far. Number of times telephoned to the customer care of go air but no...

Hi we are very frustrated with go air services.
I have booked ticket my friend after 01 hour i have again booked other ticket 28 feb 2018 from delhi to mumbai.
In first ticket it shows departure terminal 1 d from new delhi airport and second ticket it was printed terminal t2.
I also tried to contact with go air customer care number [protected] but number is not working after sometimes call automatically disconnected.br...

Dear sir/ma'am
This is to inform you that on 7th march, 2018 i travelled from bombay to delhi by flight number g8-439. The flight landed at 10:35 p. M at terminal 2 delhi. After collecting my bag i realised that i left my power bank in seat pocket 25f/e and thereafter immediately reported the same to the cabin crew waiting at the departure area and they informed us that the aircraft gate has been closed and therefore we had to make...

Go air cancelled all flights in march due to operational problem. This is such a shameful thing to inform two days prior to the journey. I had planned to travel on march 9 with infant. Cancelling at the last time is not at all acceptable. I am in lot of trouble due to this. The customer care person is not ready to provide any other alternative. This is the second time i am experiencing the same issue. I regret making a choice with goairif...

Hi team,

I am pretty disappointed to say that that goair services are really bad.

Pnr number — y3bmsy

I had scheduled flight on 1 mar'18 from pune to delhi, but due to some medical urgency (After consult with doctor), we couldn't able to travel.

I had drop a mail to your refund team on 1st feb'18 with all the medical document proof. And since then i am keep on chasing but not...

Hi, i have made a booking with goair for a flight g8-652 from chennai to cochin on 24th feb 2018 and a return flight on 26th feb g8-655. On 23rd i get a message from go air confirming that my flight was cancelled due to “issues beyond our control“. I made a call to them and got it rescheduled to a flight at 2.00 pm. I was travelling to my home town for an emergency. But i had no other option to reach home on time. Considering that this...

It's been 30 days passed away, still i did not get my flight cancellation refund of rs. 976.
I had been calling so many times to custmer support to get my refund back, but still didn't get a single penny. So could you please process my refund as soon as possible.

Goair flight cancellation date: 5 february 2018
Pnr: s2etsl
Refund transaction id: 68604937
Refund process date: 6 february 2018
Account...