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GoAir Complaints & Reviews

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Updated: Aug 7, 2025

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Address: New Delhi, Delhi, 110043

Website: go Air

Booked refundable air ticket having pnr no. D2388v from delhi to ahmadabad through clear trip vide trip id[protected] on 25.12.2017 in go air airlines for my aged mother. Due to some health problem she has been advised to complete rest for one month. I cancelled the ticket on[protected].

I received the mail from clear trip mentioning that full cost of air ticket amounting rs. 2, 588.00 was forfeited and garbed by the air lines which is very surprise and unjustified and cheating to customers and under which law they are garbing the full cost of ticket.

Please look into the matter and arrange to solve the matter by refunding the above amount. I am attaching the copy air ticket and refund advice for your action and reference.

Hope, an appropriate action may be initiated against the go air for cheating and fraud with the customers.

Ramesh khushu
[protected]

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I had booked the ticket from ranchi to delhi on 16th dec 2017 with pnr-nyvunn under the name - sachin kumar in flight no. G8-246 ticket amount was rs. 3334/-. But airline cancelled the flight and i had again booked the ticket by air aisa airline with an amount of rs.6971/-
I have been trying full day on 15th & 16th dec to contact the go air on [protected]/[protected] but have to listen to taped message. Even i had trying to contact airline counter at ranchi airport but counter was closed. Till date i have not received my money.
Kindly do needful.

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Address: Dhanbad, Jharkhand, 828130

Im sanjeevani singh. I'm suffering from medical condition and had undergone a tvt tape surgery. Also i have sensory bladder, my bladder cannot store more than 150 ml o[censored]rine after which my whole body becomes uncomfortable. I had void/ passed urine before take off. The flight g8 441 from mumbai to nagpur was suppose to take off at 4.10pm. Till 5.25 it was on runway due to atc i was uneasy almost for 45 minutes and wanted to rush to the loo, but the callous flight attendants were extremely rude and asked me to pee on my seat in the cabin. This was such a shameful statement on part of your flight attendants. My dignity was torn into pieces. Such females should be grounded immediately. I always had doubts about goair and now i'm sure. This is a lot of insensitive people.

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Shivani Parihar

from Jammu, Jammu and Kashmir

Dec 28, 2017

My flight one is M35T7F which was tomorrow morning and it has been cancelled. I have called the airline atleast 100 Times I haven’t got in contact with anyone. I called the Head office and they put me on hold for 5 minutes. Do you all understand the meaning of 100 times. Can you do something about my booking please ?

P

Priya Ặȓȏṟẳ

from Delhi, Delhi

Dec 28, 2017

Hello...my self Deepankar Panda I have booking with PNR E3QRNS the flight G8-176 on 19Dec'17 from PNQ to DEL which has been cancelled with very short notice. I have back booking from Delhi to Pune thus cancellation of this flight will cost me double. Calling customer care but no one picking call...pls resolve the same urgently...tnx

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Address: Kolkata, West Bengal, 700091

We were kept waiting in d bus with no ac or ventilation and the driver also didnt listen to us, even after getting a prebooked meal, only veg sandwich and juice was available, no tissue in toilets, on complaining about all this the crew member gave a deaf ear and behaved rudely and asked us to complain and fill up the feedback form. I will never fly through goair and will never recommend it to anybody, if this kind of behaviour still persists your tagline will be goair - gone in the air. Manish beriwala flight g8 127 del to ccu on 21.12.17 seat no. 9d pnr lcmigh

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bulbul7402

from Vinukonda, Andhra Pradesh

Dec 27, 2017

Dear Sir,

I have booked tickets from Paytm. My flight is from Patna to Delhi on 28th, Dec 2017.

Flight PNR number is J7GEXJ.
I want to change the last name of one passenger with name Prabhat Singh.

The last name must be changed to Ranjan. So the actual name will be Mr. Prabhat Ranjan.

Please do the needful as soon as possible. Thanking you !!

P

Pooja Salvi

from Mumbai, Maharashtra

Dec 28, 2017

I was carrying a Titan Skinn perfume travel pack in my check in bag. It has 3 perfume bottles inside the box. When I collected my luggage after landing, 2 of the 3 bottles were missing.
There was no lock to the check in bag.
Kindly investigate

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Address: Patna, Bihar, 800001

I was flying from delhi to patna through goair airlines flight no. G8‐149, my seat no. Was 30e, for submitting my tender for pmkvy scheme at bsdm, bihar govt. Office, my eat number was 30e, after reaching patna airport i came out of plane and i found my wallet was not with me. It was light black in colour, having 10, 000 inr, my aadhar card (No.[protected], delhi metro card. When i requested to a ground staff of goair name ranjeet, he did not supported me to find out my wallet. I doubt that he is supporting his colleague who has stolen my wallet and he was the part of that theft of my wallet. My lending time was 4:40 pm on 21 december. I request you sir, please do cross check mr. Ranjeet and his partners

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Dec 27, 2017

Updated by *d@k Please do me favour, try to recover my money and documents as soon as possible. i know nobody could stole from a plane within the tight security. It must be a mischief of any of the GOAIR staff and I have doubt over Mr. Ranjeet. He was a ground staff there on lending at Patna Airport.

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*d@k

from Noida, Uttar Pradesh

Dec 27, 2017

Please do me favour, try to recover my money and documents as soon as possible. i know nobody can stole from a plane within the tight security. It must be a mischief of any of the GOAIR staff and I have doubt over Mr. Ranjeet. He was a ground staff there on lending at Patna Airport.

M

Mohit Tolawat

from Mumbai, Maharashtra

Dec 28, 2017

Please send Travel Certificate to my email ID mohit.[protected]@gmail.com for PNR number K2642V.

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Address: Mumbai City, Maharashtra, 400025

I have lost boarding passes. I travelled from new delhi to bangalore by goair flight number g8-113 on 27th august, 2017 with my two family members (Total 3 members including myself). Booking id no. Nf[protected]. My employer is asking for boarding pass to settle the travel bill. Please arrange to arrange to issue a travel certificate immediately.

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Address: Bangalore, Karnataka, 560068

I got a following message on 14th dec, 2017
Dear smart flyer! Goair would like to inform you that your pnr v2eknl on flight g8-654 on 09jan'18 from blr to cok has been cancelled. This change is due to issues beyond our control. You will be contacted within 24 hrs for further assistance or you may call [protected] or [protected]. Kindly note effective 29th oct, all goair flights will operate from terminal 2 (T2) new delhi, indira gandhi international airport. Click here for location: http://bit.ly/GoAir-T2
I tried calling the above numbers more than 20 times and waisted hours and hours, no response yet.
I want to get full refund of the amount for my ticket booked at the earliest.

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Address: Indore, Madhya Pradesh, 452001

I am 1 hours call but call not connect please pick my call. Its urgent
I am booking 24 dec new dehli to banglore and my mistake 1 passenger child but this is infarnd please chand.
Second i am booking 25 dec kanika maheshwari and reschedule 24 dec please change
And pick the call
Please help us very fast because travel date near and change my booking

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Iftikar Ahmed

Nov 27, 2020

Refund issue for Go Air Flight.I m unable to contact the customer care service as my call is nt being picked.Needed refund for Pnr-JBCSFA

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On 14 nov 2017, i traveled from bagdogra to new delhi by flight pnr no x9bkug flight no. G8 158. Presently i have lost my boarding pass of the same booking id. So plz provide me a duplicate boarding pass of the same booking id on my email [protected]@gmail.com. So that i can claim my lta of the same booking id in my organization. Its very urgent for me because a long time has passed.. Thanku

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I had booked a flight with go air a month prior to my scheduled trip flight no g8 717 n just the night before i got a message that the flight has been cancelled. Dear smart flyer! Goair would like to inform you that for your pnr y15hpb the flight g8-717 on 18dec'17 from del to amd has been cancelled. This change is due to issues beyond our control. You will be contacted within 24 hrs for further assistance or you may call [protected] or[protected]. Kindly note effective 29th oct, all goair flights will operate from terminal 2 (T2) new delhi, indira gandhi international airport. Click here for location: this was the message i got i tried calling almost 20 times n kept on hold for 30 minutes many times but there was no response there can be nothing more pathetic. Lesson learnt never to trust goair again n pls i want my refund including additional charges for my new ticket

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Shital15

from Pune, Maharashtra

Dec 20, 2017

My PNR no is P3WCGB for flight from Leh to Delhi on 28Jan 2017 at 10.30 AM. i want to raise travel certificate for this journey, but no one is responding on phone call for this. Please let me know the process how to get travel certificate for existing journey which is completed in past.

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18th dec ticket

I got an sms telling that my flight got cancelled. When i called back they told me some options, which i was not satisfied and they promised to call back in 24 hrs.

I never got call back and again when calling customer care, the line is engaged for more that 2 hrs.

Now the go air website still shows that flight is not cancelled, but i am not sure how to proceed. I spend more than 2 hrs on phone and still cant reach customer care.

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Dec 15, 2017

Frontdesk Twenty Four Frames's response kindly correct the name on the issued ticket Pl..

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Frontdesk Twenty Four Frames

from Hyderabad, Telangana

Dec 20, 2017

Incident on: 15.12.17
Actual name: GALI CHALAPATHI RAO
wrong name. G Challapthi rao
PNR: UZJNUR
sector:HYD-BLR-HYD
kindly correct the name pl.

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Address: Mumbai City, Maharashtra

Website: Goair.in

I was in flight g8 565 from mumbai to goa, today i. E. 17- december 2017. I ordered a sandwich and girnar masala chai. The water for the tea was not at all hot. I requested for a bill which was for inr 320/- and was told that it will be given in sometime. However i did not receive the bill for my order. I would like you to send me a copy of my bill to my email id - reena. [protected]@gmail.com

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Address: 560062

Crue mambers required to behave reply to customer in polite manner. Combo meal what u offering in flight are very bad, which u serve to corporate customer. When i have asked chasunut, in very wag manner crue member replied this only comes. If she want money she have asked. Do we bagger, or we don't have capacity to buy. Apart of that asked water 2 wise, not served by lady crue. Very wrost experience, several time i requested my travel desk not to book ticket with goair. Train your people before sending to hospitality industry

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Address: 560033

I was not expecting this kind of response where airline had cancelled the flight
Thank you for your further email to us.

We note your continued disappointment with the cancellation of g8-657 from kochi to bengaluru on 17 december. Goair will endeavor to operate the flights as per schedule, however goair reserves its right to cancel, reschedule or delay the commencement or continuance of any flight or alter the stopping place or deviate from the route of the journey without thereby incurring any liability in terms of compensation, damages or loss whether direct, indirect, consequential or special or otherwise in any manner whatsoever. We abide by the conditions of carriage which is mentioned on our website https://nam01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.goair.in%2...⇄

Mr. Nagarajan, we are unable to comply with your request for an alternate flight or change of sector.in cases of flight cancellations; customers are offered the next available goair flight or an option of full refund. We understand that the same has been offered for pnr# ld8s9e.

Despite your present sentiments, we hope you will choose goair for all your air travel requirements.

Regards,

Melissa rodrigues
Senior executive– customer care
Goair

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Dec 14, 2017

Updated by Crystalsanjay S Hello Go Air Team,

Today i got a Automated call stating that my flight from Cochin to Bangalore on 17th Dec is been cancelled.

I m not sure what is the reason for cancellation but please understand that the travel on that date(17th Dec) is important for me.

My Dad is in Cochin hospital and undergoing treatment and we travel every week from BLR-COK and COK- BLR. i had already booked my BLR- COK tickets and the return is with your airline.now i came to know that you have cancelled the flight for 17th Dec.

First of all - I didn't like your automated voice message stating we regret to say your flight is cancelled because my phone was showing as a SPAM call and i usually don`t pick any SPAM calls fortunately i picked this one and got your message.

Now can you help me getting this resolved.

I spoke to your customer care agent and She was of no help, no courtesy.She offered me flight for next week 22nd of December and expect me put leaves in my office for 18th - 22nd December as i live and work out of Bangalore. 2nd option was full refund which i don't want, if my trip was a casual trip then i can understand the situation and without any hesitation i could have taken any option but here you have to understand my situation . my travel dates and times are very much fixed.

I need a proper solution here and i request the airline to arrange a alternative travel plan for we both by today for the same travel date 17th Dec after 3PM.

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I am pramod ep and i had booked a ticket in go air flight g8-657 from cok-blr on dec 20th. Now i received an intimation that flight is cancelled. They are requesting to call the helpline for refund/rebooking. Firstly i lost an additional 1500 due to this cancellation. Now i am unable to reach them by any means caaling customer care/ sending emails to refund email id. Kindly let me know what is the way to get the refund.

Thanks,
Pramod

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Address: Ernakulam, Kerala, 683101

I had booked a return ticket to chennai on 16th dec and 17th dec return.. Under the name josy tharian pnr t82uuj.. Flight g8 656and on flight g8656.. Pnr no 12brxy.. The airline cancelled both the flights. I had to rebook the tickets which cost me 3000rs more... The airline offered free refund or free booking in their intimation.. But it seems next to impossible to get them on the phone.. Have been trying day and night to contact them but have to listen to taped messages all the time. Is this some kind of fraud?. I have been trying to call the numbers listed in the mail but no response... How can i get a full refund of tickets.
Josy tharian

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Address: Chennai, Tamil Nadu, 600116

Self booked ticket to yatra for travel from mumbai to chennaibin go air flight on 09.12.17. Pnr no s64typ.
I done mybwebcheckin but not in a position to take the boarding pass and my seat no is 6b.
After reaching airport 45 mins before flight time, i am not able to take printout from kiosk and then approached counter and mr. Julio carvalo in tkting counter refused to provide pass. Further approached duty manager and already their was a huge arguments of other passengers on similar issue with mr. Riyaz and he told in my case why goair staff denied to issue boarding pass. He suggested me to put the complaintnfor my refund.
Finally i hv to travel by indigo next available flight.
I want go air to take necessary action and refund my money

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Address: New Delhi, Delhi

I got a message saying tht my resume got selected for the interview and i have to pay 9600 for that and the person name is rajeev nambiar and said to transfer the money in the account of surjeet singh and a/c : [protected] and again saying me to pay amount of rs 40k as security deposit

I request you to take strict actions abt this and plz tel them to refund my money

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Address: Jammu, Jammu and Kashmir, Z525HS

Website: [email protected]

Res aor

Mein e 09 12 2017 ko two tickets karbaye the jitendra kumar pnr z525hs and 2nd is ashok kumar pnr z525hs. Jo ki 07 12 2017 ko cancle karbaye sir make my trip ne mujhe 454 'rs bapis ka massage diya
Mei apse request karta hi ki mujhe baki ke peise bhi bapis kar diye jaye iske liye mei go air ka sada awari rahunga. Aor aage se dyan rakhunga ki kbhi bool se bhi is tarah ki mistake na ho

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Sir,

Please help me to change the surname my pnr no. Is e122gl.
Flight is on 8th december.
As i'am already very late to update.
There are 2 person to board
Swati kumari
Sujeet kumar
By mistake it's been sujeet singh.
I have to change to sujeet kumar from sujeet singh.
Please do the needful asap.
Eagerly waiting for your positive response.
+91-[protected].

Regards,
Swati kumari

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