GoAir Complaints & Reviews

Oct 28, 2017

Updated by Shaunak Talati It is not resolved .. kindly give me my refund amount for ticket cancellation or else you should havent mention it as the refundable ticket. The company is making fool to the customer by giving a tag of refundable ticket. The cancellation charges that are taken on ticket is more than the actual ticket fare. and then too telling it as a refundable ticket. Help me resolve this problem..

Oct 24, 2017

Updated by Mazhar Emam (Go Air team )they are just sending copy paste Email.

RE: [Fwd:] Fw: GoAir Itinerary [ ref:_00D90g2nX._500901lC30N:ref ](5)
Travel
Feedback Email Dear Mr. Mazhar, Thank you for writing to us. Your comments have been forwarded to the concerned team and the matter is currently being looked into. We would request you to give us some time and we will revert to you soon. Regards, Rupali Chatterjee Executive-Customer Care GoAir[protected] Original Message[protected] From: mazhar emam' via Nodal [[protected]@goair.in] Sent: 10/10/2017 11:30 PM To: [protected]@goair.in; [protected]@goair.in; [protected]@goair.in Cc: [protected]@goair.in; [protected]@goair.i Oct 11 at 7:54 AM
Feedback Email Dear Mr. Mazhar, Thank you for writing to us. We note your disappointment with the cancellation of G8-228 from Srinagar to Kolkata on 02 October. We would like to assure you that GoAir does everything possible to adhere to published flight schedules. However, there are times when circumstances beyond our control make changes inevitable.We had the matter investigated and understand that G8-228 was cancelled due to operational reasons. In the given circumstances, staff will do all possible to alleviate the in Oct 12 at 1:19 AM
Mazhar Sent from my iPhone Begin forwarded message: Oct 12 at 3:16 AM
mazhar emam Dear Team, This kind of response was not expected from brand like yours GO AIr.no one even bother to contact to understand my grievances .you mail has given has direct judgement on my issue without even listening .the same behavior i have witnessed and that day also 2nd October 2017 when my flight has cancelled and your team did not even bothered to intimate in either-means. Pathetically unexpected service. Thanks and Regards MAZHAR EMAM Mobile : [protected]/[protected]/[protected] Oct 16 at 1:13 PM
Feedback Email <[protected]@goair.in>
To [protected]@yahoo.com Oct 20 at 7:34 AM
Dear Mr. Mazhar,

Thank you for your further email to us.

We regret to note your continued disappointment with the cancellation of G8-228 from Srinagar to Kolkata on 02 October due to operational reasons. GoAir will endeavor to operate the flights as per schedule, however GoAir reserves its right to cancel, reschedule or delay the commencement or continuance of any flight or alter the stopping place or deviate from the route of the journey without thereby incurring any liability in terms of compensation, damages or loss whether direct, indirect, consequential or special or otherwise in any manner whatsoever. In case of any such cancellation or rescheduling of any flight due to any reason including reasons beyond our control, GoAir assumes no responsibility. The same is also mentioned on our website https://www.goair.in/terms-conditions.

We had the matter re-investigated and understand that our team tried contacting you on the details present in the reservation ([protected]). However, there was no response received and hence an SMS was sent and the same was also not delivered. Further, an email was sent to [protected]@makemytrip.com to notify you about the cancellation of flight and the same was delivered.We regret if the overall handling did not meet your expectations.

Mr. Mazhar, we regret we are unable to comply with you request for any compensation and assure you that no discourtesy is intended.

We hope you will give us another opportunity to welcome you and your family on board our flights again.

Regards,

Rupali Chatterjee
Executive-Customer Care
GoAir

[protected] Original Message[protected]
From: mazhar emam [[protected]@yahoo.com]
Sent: 16/10/2017 11:43 PM
To: [protected]@goair.in; [protected]@goair.in; [protected]@goair.in
Cc: rakesh.[protected]@goair.in; [protected]@goair.in; pradnya.[protected]@goair.in; [protected]@wadiagroup.com; uday.[protected]@goair.in; jeh.[protected]@goair.in; dony.[protected]@goair.in; siddhartha.[protected]@goair.in; susmit.[protected]@goair.in; [protected]@nic.in; dhruv.[protected]@goair.in; nitesh.[protected]@goair.in; nikhil.[protected]@goair.in; dhvanit.[protected]@goair.in; sunil.[protected]@goair.in; [protected]@goair.in; [protected]@goair.in
Subject: Re: [Fwd:] Fw: GoAir Itinerary [ ]

Dear Team,
This kind of response was not expected from brand like yours GO AIr.no one even bother to contact to understand my grievances .you mail has given has direct judgement on my issue without even listening .the same behavior i have witnessed and that day also 2nd October 2017 when my flight has cancelled and your team did not even bothered to intimate in either-means. Pathetically unexpected service.

Thanks and RegardsMAZHAR EMAMMobile : [protected]/[protected]/[protected]

On Thursday, October 12, 2017 1:19 AM, Feedback Email <[protected]@goair.in> wrote:

Dear Mr. Mazhar,

Thank you for writing to us.

We note your disappointment with the cancellation of G8-228 from Srinagar to Kolkata on 02 October. We would like to assure you that GoAir does everything possible to adhere to published flight schedules. However, there are times when circumstances beyond our control make changes inevitable.We had the matter investigated and understand that G8-228 was cancelled due to operational reasons.

In the given circumstances, staff will do all possible to alleviate the inconvenience caused to customers. We understand that our Reservations Team was trying to contact you on [protected]; however they were unable to get through. We would like to share with you that as per industry standards in case of flight cancellations; customers are offered the next available GoAir flight or an option of full refund. We are informed that the same was offered to you and you accepted to travel on G8-287 from Srinagar to Mumbai and G8-511 from Mumbai to Kolkata on 03 October. We regret if the options did not meet your expectations. We abide by the conditions of carriage which is mentioned on our website http://www.goair.in/terms-conditions.

Mr. Mazhar, while we note your request, we regret our inability to comply with your request for any compensation and assure you that no discourtesy is intended.

We look forward to welcoming you on board our flights again.

Regards,

Rupali Chatterjee
Executive-Customer Care
GoAir

[protected] Original Message[protected]
From: mazhar emam' via Nodal [[protected]@goair.in]
Sent: 10/10/2017 11:30 PM
To: [protected]@goair.in; [protected]@goair.in; [protected]@goair.in
Cc: [protected]@goair.in; [protected]@goair.in; [protected]@wadiagroup.com; [protected]@nic.in; [protected]@nic.in; nikhil.[protected]@goair.in; [protected]@nic.in; jeh.[protected]@goair.in; [protected]@goair.in; [protected]@goair.in; [protected]@nic.in; [protected]@gmail.com
Subject: [Fwd:] Fw: GoAir Itinerary

Dear GO Air Team,

Passenger Name : Mazhar Imam, Rushda Matin and Hammad EmamKolkata to Srinagar and Srinagar to KolkataAttached : ticket . I would like to bring one of the situations in your notice. Which I underwent Last week on 2nd of October 2017, I had a flight scheduled Srinagar to Kolkata at 18:50 .I was travelling with my family, including 1 year kid. On the same day, when I reached the airport around 17:00 (5 pm), I was informed that the flight has been cancelled due to sun set Issue (no one has given prior intimation of the cancellation nether from Makemytrip nor GO AIR). In none of the way, it was taken care to inform me about the cancellation beforehand .The way next day due to some terrorist attack the whole city under immense tension and with an infant along, you may imagine how tenseful was for me to be in the 3rd of October 2017 .I was offered the next day flight for 3rd October derouted from Mumbai which took more than 10 hour for me to reach my destination.Sir the conclude, I and my family esp my kids went through a lot of frustration and exertion for 2 days .I expect a compensation. I demand full refund for my tickets amount and compensation as the airline and has fooled us. This is no way to treat your customer and amend his/her travel dates as per airline’s convenience.Your ethics are a pity and I am going to make sure that this incident outreaches as many people and on as many social platforms possible.
With RegardsMazhar [protected]/[protected][protected]@yahoo.[protected]@gmail.com

GoAir Travel Itinerary#yiv[protected] .yiv[protected]ReadMsgBody {width:100%;background-color:#ffffff;}#yiv[protected] .yiv[protected]ExternalClass {width:100%;background-color:#ffffff;}#yiv[protected] body {width:100%;background-color:#ffffff;margin:0;padding:0;font-family:Tahoma, Geneva, sans-serif;}#yiv[protected] table {border-collapse:collapse;}@media screen and (max-width:640px){#yiv[protected] body .yiv[protected]filtered99999 .yiv[protected]deviceWidth {width:100%!important;padding:0;}#yiv[protected] body .yiv[protected]filtered99999 .yiv[protected]center {text-align:center!important;}#yiv[protected] body .yiv[protected]filtered99999 .yiv[protected]appp {width:15%!important;padding:0;}#yiv[protected] body .yiv[protected]filtered99999 .yiv[protected]dapp {width:20%!important;padding:0;}}@media screen and (max-width:479px){#yiv[protected] body .yiv[protected]filtered99999 .yiv[protected]deviceWidth {width:100%!important;padding:0;}#yiv[protected] body .yiv[protected]filtered99999 .yiv[protected]center {text-align:center!important;}}
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| | Go Airlines (India) Ltd.
Registered Office: C/o Britannia Industries Limited, A-33, Lawrence Road Industrial Area, New Delhi - 110035, India
Corporate Office: C-1, Wadia International Centre (WIC), Pandurang Budhkar Marg, Worli, Mumbai 400 025, India
Telephone : 6741 0000
Visit www.GoAir.in or Call[protected] /[protected] CIN: U63013DL2004PLC217305

Send an SMS to 57333 to receive an update on flight status & to view current promotions in the following format
G8 [flight Number] - To receive an update on flight status
G8 [PROMO] - To view current promotions | |

|
| GoAir Passenger(s) / Seat No. (Pre book your seat on www.GoAir.in) |
|
| 1. MR MAZHAR IMAM | 2. MS RUSHDA MATIN |

| 1. MR HAMMAD EMAM (INFT) |

|
| Flight Details |
|
| Date | Flight | From / Terminal | To / Terminal | Stops | Departs | Arrives | Class |
| 03 Oct 2017 | G8 287 | Srinagar | Mumbai / 1 | 0 | 15:30 | 18:15 | Economy |
| 03 Oct 2017 | G8 511 | Mumbai | Kolkata | 0 | 23:30 | 02:05 | Economy |

|
| Check-in counters close strictly 45 minutes prior to departure. |
|
| Booking Reference | Status | Date of Booking | Payment Status | Promo Code |
| B7QU8D | Confirmed | 09 Aug 2017 | Confirmed | |

|
|
| Passenger Information | Fare Description |

|
|
|
|
| Name & Address | : | MR MAKEMYTRIP COM
19TH FLOOR, TOWER A, B & C EPITOME BUILDING NO. 5DLF CYBER CITY, PHASE III
GURGAON 122016
IN |
| Mobile | : |[protected] |
| Email | : | [protected]@yahoo.com |

|
| Payment Information |
|
| Payment Type | : | Agency Payment |
| Amount | : | XXXX |
| Payment Date | : | 09 Aug 2017 |
| Payment Status | : | Confirmed |

|

|
| Airfare Charges | INR | XXXX |
| Airline Fuel Charge | INR | XXXX |
| Infant Fee | INR | 1, 200.00 |
| CUTE Charge (PHF) | INR | 100.00 |
| Passenger Service Fee | INR | 490.00 |
| |
| CGST | INR | 334.00 |
| SGST | INR | 334.00 |
| Total Fare | INR | XXXX |
| |

|

|
| Note |
|
| PAN: AACCG2599K
|
| • GST Invoice will be sent separately to your registered GST email id given at the time of booking.
• Bifurcation of taxes is available in detail on the GST Invoice being mailed to you.
• All disputes are subject to exclusive jurisdiction of Courts at Mumbai.
• This is a computer generated receipt/itinerary and there is no requirement of signature.
• The fees and charges recovered for Special Service Request (SSR) such as excess baggage, cancellation, modification, etc., are inclusive of GST at the applicable rate. |

|
| Special offers |
|
| | |

|
| Terms & Conditions |
|
- Kindly present this E-ticket with a valid photo ID at the airport and check-in counter. Our check-in counters are open 2 hours prior
to departure and close strictly 45 minutes prior to departure.
- Ticket cancelled upto 2 hours before scheduled departure will attract cancellation charges of INR 2225 per customer.
- Customer is allowed to carry 15 kgs of baggage on Economy & 35 kgs on Go Business. Any additional baggage can be pre-purchased on www.GoAir.in.
- Convenience Fee is non refundable.
For our detailed Terms & Conditions, Conditions of Contract and the Passenger Rights Policy, visit https://www.goair.in/terms-conditions. |
| We recommend you show your e-ticket from your mobile phone to Go Paperless and save the tree. |
| Thank you for choosing GoAir as your preferred airline. |

|



On Monday, October 2, 2017 10:19 AM, "[protected]@goair.in" <[protected]@goair.in> wrote:
ref:_00D90g2nX._500901lC30N:ref
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Oct 23, 2017

Updated by naveenreeti No response from Goair airline's side.