GoAir Complaints & Reviews

Hi

This is regarding go airways flight g8 207 - delhi to lucknow.

I have checked in 1.30hrs before boarding time and i was waiting for the gates to open but after that i went to the passenger lobby to take rest by thinking that at the time of boarding, i will come.

But there were no calls made nor even intimated that the gates will close 25mins before time😡

Goair is so poor in customer service. Goair have cancelled on 21st aug flight and when i opted for refund, they told in next 7 days it would be given. Its been almost 3 weeks and more they are still giving false hopes of refunding. After calling so many times, now they are not even picking up the customer care number.
They are basically looting the country.
Can you request to process the refund asap.

This is regarding my booking with pnr j2wzvi of flight g8 803 from port blair to bengaluru on 01 oct 17. The flight was in the name of mrs sugandh sharma, who is my wife. The mobile number and email id used for the booking was - [protected] and [protected]@gmail.com. The booking date was 21 august. The mode of payment was online banking which was declined. However the amount was deducted from my account on 22 august and a refund has not been initiated till date. Also, since the payment was declined and the booking was cancelled, i did not receive any confirmation or information regarding the same. It happens to be by chance that i checked the status a day prior that i got to know that the payment was declined and still pending that i called the customer care. The customer care representative informed me that my ticket has been cancelled.
It was their duty to inform a customer if his ticket has been cancelled. What if i had not checked and reached the airport only to find out that the ticket has been cancelled? Also it has been over a month that the amount has been deducted from my account but no refund has been initiated.
Secondly because of errors from their side i had to re book a ticket on the next day (2 october) with pnr ddjt9b, whose fare is rs 11299/- whereas the original fare for pnr j2wzvi was only rs 9979/-. Their inefficiency and unprofessional attitude has costed me extra money.
I wrote it in a mail and sent it to [protected]@goair.in and sent the mail twice on 30 sep 17 and 03 oct 17. However, there was no reply from their end and they ignored me completely.

No help provided at all by your customer care team asked for a go air bangalore team number but was provided with numbers which needed extension numbers before i could even connect to call. Called twice and got the most in professional service which no help at all. Really pathetic zero service. Would not recommend anyone to use go air customer services.

I have booked my family ticket flight details:

1.27.09.17 g8 697 delhi/1d to jammu dep.12.45 fare rs. 14, 200 gb1s3x dt.13.08.2017

2.01.10.2017 g8 228 srinagar to delhi/1d dep. 18.50 fare rs. 13076 rd6qph dt. 13.08.2017

Accordingly i had fixed my itenary from hyderabad to srinagar and back.

In view of cancellation of above two flights, to keep the itenary i have to urgently book other airlines by which i had to incur additional expenditure as under:

A. Indigo airlines 6e-249 del-ixj dep.14.20 j6tv6y fare 25, 200 dt. 27.09.17

B. Air india ai-828 sxr 12.40-14.10 del y9j3l dt. 1.10.2017 fare 30, 228/- ticket no. S 098-[protected]-49

I request the authorities to pay the differential fare amounts of rs. 28152/- and mental agony and lost of time and 1 day lost at srinagar for which damages of rs. 1 lakh.

I[censored]r not responding the above mail and pay the differential fare and damages i reserve my right to complain the higher authorities.

G. Sudhakara rao

Pnr: hdnu7b

This is regarding my booking with goair airlines. These people are duping their customers with hefty charges in the name ofudf charges.
As per the notice issued by govt, all airlines need to refund udf amount arriving/departing delhi for the booking made before 7th july 2017.
As per my knowledge, every indian airline needs to follow the same guildline. Goair is shamelessly charging and not at all refunding udf charges for flights arriving in delhi.
On top of that, their customer service sucks and none of their executives know how to handle customers and answer their queries.

Their reply as per customer service executive is:
"we are not refunding any udf amount for the flights arriving in delhi. Only flights departing delhi will be refunded with udf amount."

My question is why?
When all other airline is following the guidlines then why goair is different. This statement or policy of goair is not mentioned anywhere on their website nor they have any legal statement as such to show.

On top of that, they told me that udf that i've been charged is not for delhi but is of bangalore's, which is # again because last month i travelled through indigo airlines,
And they refunded my udf as applicable.

Goair is basically duping all o[censored]s and giving non sense replies. Mailing them or calling them is not giving me any sort of explanation, hence this rant.

Pathetic airlines, pathetic service and you guys are just here to make fool of your customers.

For your kind information that i, siddhartha chakraborty had lost one black colour bag at ahamadbad airport security checking place, in that my some personal documents like 3 adhar card, some zerox, green colour spectacles, bank debit card, & some personal debit & credit card two jsw cement pad pen etc. The above matter already raised complained to goair of kolkata office mr. S. Gupta. Mr. Gupta assure me to help regarding the above matter & try to solve the problem as early as possible.
My phone no [protected], [protected].
The ahamadbad airport security authority have call me from the phone no [protected] that they have got one black colour bag,
So i would request you please send the above bag to goair kolkata office so that i would collect the bag from there because my so many valuable document in that bag. Mr s. Gupta & your ahamadbad scurrility in charge help a lots to find out the bag & take their full efforts to find out the bag.
Attachment file for your ready reference
Regards,
Siddhartha chakraborty
[protected]

I had booked go air tickets (Mumbai to ladakh) on 12th mar 2017. Due to some unforeseen reasons i had to cancel the same on 1st aug 2017.

A refund amount of inr 19, 338 was to get credited to my account. I have been constantly following up but till date (Today is 3rd october) and its not done.

Even after my email and telephonic complains i still havn't received a reply. All that they have to say is there has been a delay and we will get it processed. From 1st aug till 3rd october.. Its 2 months... Is it delay???

I booked our flight through irctc from bhubneshwar to patna
1. Mrs sudha kumari pnr jptdph dated 01.10.2017 &
2. Mr. Dayanand choudhary pnr tkunxj 14.10.2017

Both the flights have been cancelled by you. After geting information i cancelled my ticket informing go air and subsequently through irctc also.
More than 1 week has passed, but i have not received my refund.
Dayanand choudhary
Mob no, [protected]

As a fresh passenger in air transport, i suffered the most crucial suffering from goair staff on 28/sep/2017. My ticket was booked for lucknow to cochin. Lucknow mumbai flight was late for 2 hours g8 402 flight. My seat was 16f. From lucknow i enquired the goair staff there on gate about is any problem to get mumbai cochin connection flight. He said it will wait for the passengers and you dont fear anything. When reached mumbai i showed the staff in g8 402 my bording pass mumbai to cochin and seek assistance to reach my cochin flight. I am poor in hindi as a malayalee living in kerala and have little english to speak. They directed me to go left and checkin and note gate number from go air counter. From a mobile message i was known gate 21 is my gate. After cheking my handbag the staff there directed me go air counter position. I ran fast to get my flight and from counter also your staff wrote 21 as gate number. I ran fast to gate 21 and was a que, where i asked the last man on the que is it cohin flight. He said it is to jaipur. I urged to display system and found gate is 23. I ran hardly to 23 and there was only a security staff a man and a lady. I asked them showing my pass to help me to get my flight, the said the go air staff is to check the pass and the lady officer ran to some places and bring your go air staff. He was on talking in mobile phone with laughing etc and lady officer received my ticker from me and asked him to verify and allow me to go to flight. But your staff showing hand to wait against lady officer and continued his joking in phone. After about this stage for some minutes he took my pass from lady officer and looked back to airport. Now we saw the entry to flight was moving back slowly and my heart beat collapsed me and your staff said it is disconnected. Then i begged him to call them or do any thing that you are making such a situation to reasoning to lost my flight. He said he announced several time and the fault was on my side. The lady officer raised him and then he called another go air staff named selvan, to go counter and give me another ticket. I was helpless as it is a first visiting mumbai, selvan asked me is i am a malayalee, i answerd yes and i can't know hindi. These two staff directed dhanya mathew a malayalee staff, called her to arrange my journey, and selvan guided me to dhanya saying she will give you new ticket sir. I relaxed on it even if i was ran and get the gate and all such happened was not on my delay. I kept my mind to be calm, because i was starving, as a diabetic i should kept myself not to lose mind in such a situation, it prayed god to look on my situation to get relief.
Dhanya mathew on hearing selvan about situation talked me in malayalam don't worry sir, it is to be paid an amount of rs.3423 to get a new ticket on morning flight. I become upset knowing tonight stay here and will go only on around 10 o'clock morning. She asked my to wait for half an hour and she will meet me on preparing ticket because she was working for the customers before her. I wait for more than that time and reached her and she said there is not seat available for morning flight and will be arranged for next day evening. I got disappointed and sad saying her to do anything better and i called my son to prepare any other way to get a ticket. After some time i met dhanya and now she says fare will be very high, the rate is unknown. Wandering through the counter i met indigo the also have no seat available. It was the answer in all the companies there. I back to dhanya and asked her the rate is[protected] range in web booking as my son called me and i seat is available on morning flight, she walked into the go air office nearby and back after few minutes and said no seat sir. I lost my body health and tired hereing this and asked her to show airindia counter. She said it is far away outside place and i was for first time in air passenger and no knowledge of mumbai and i tried to akber travels counter nearby outside. The security blocked me go outside as i can't permission to go outside.

See, my ticket is cancelled now, no permission to get outside to take a ticket, they now changed their offering ticket on rs3423, now said no ticket will be issued by them here.
I felt i am dreaming, i knocked the walls and wispered at the security point where passengers get inside, i looked outside air ticket offices just hand reach distance and security will not get the place.
There a person reached me now (May be go itself) enquired me the problem i am facing, i said the matter on him. He instructed me to contact the chief officer of go air is there, and if not got ticket i should write my complaint on the book he show me, to take further action, you don't worry, he hold on my sholder and said it will be ok now. I reached dhanya mathew till i show both faces of her playing with me as a dog, i asked her (No officer's name i not remember), she called him, who was no passing through there, he reached me.
The situation fully explained to him, it not from my part the problem happened, your staff defeated me and is playing with me on to and fro walking with hyper tension, feeling a deer in the lion's cage, no way to relax and also my family, my relatives and children got fear than me the next only way is in his hand. First he neglected my side and i "begged him" to arrange a ticket or to assist me to get outside. Is i wrote on complaint book sir, i told, the another passenger rushed there loud speaking against the officer on some problem he got and passengers surround us. The person was in hindi or such language and i dont' understand the problem, he got some reply and gone. Now i begged before the officer (His badge start with chief... Along with name) now he put me on a chair behind and asked me to get ticket for how many rupees. I replied my son said ticket charge is below 7500 and seat is available, he shall make online ticket reservation, as he is not such experience not allowed him, i called my agent in kerala who make my this ticket booking, he closed office at 7.30 and said it must be the liability of go air to give free ticket to me or refund me. The officer asked me have i reade to pay 7523. Now i take 7500 and catching his hand i put money in his hand begged please sir help me. Now i showed officer an sms got my mobile from go air to share the experience within 7 days saying "dear smart flyer, thank you for flying with goair..., sir what to report on it, i am suffering your smart journey..., his face shown serious.

He said to sit here he will come with ticket, same time a te seller came there gave me a tea and bread 30+30 rs 60. The officer back to his office and i wait after my tea and bread. Some minutes later a print out got from the officer he reached me and guided me to a corner of the building saying me to stay here seing a sofa like bed to wait for 12.30 he will bring my bording pass, he went back the printout. I wait and at about 12.33, as i was just slept, the officer knocked my leg and waked up and he gave me the boarding pass for flight mumbai to cochin, 29/sep /, 2017 number g8 347 class k departure time 10.35, seat no. 3a pnr pz4jur
I replied him"you protected your staff and punished me for their misbehave, well done, thank you sir". He smiled and wisphered to a person with him and left wishing me. I told thanks and called my house and cancelled call because the printout i acknowledged them at that time and the relaxed. Morning about 5 called me from house and were neutralised some how the pressure, tension, lonelyness etc become a story to my life.

At near 11 o' clock my go air go with me to kochi landed on 12.40 to my home land geting out walking to my car parking there were only cars, no men i loudly called hareeeee krishnaaaaaaaaaaa...

He may gaming me seeing all these i passed through for last 5 p. M 28/9/2017 to this 12.40 noon 29/9/2017

Reached aluva where saw a vegetarian hotel i stopped car and got a nice meals, about 3 p. M i got my home all were there to receive me as back from where tensing and hillari conquered everest, having diabetic then only they were relaxed.

Thank you god whatever you where ever you
Got the"cheapest airline behaviour "

Since the have my mobile number to make sms showing a fake gate number and then sms to note our experience, why not used this moblie facility to call me, or sms me to help me or confirm my situation while staying at gate seeing the flight for long time suffering stress and last missed it where you can see my screen shots on cameras there to confirm these above said are true
How to get an indian citizen free from these fraud airline companies making money by crushing their pocket on making such a situation. It to be send to prime minister modi to know my bharat is mahan.

Sir i am booking my ticket goair on 16 nov 2017 from hyderabad to kolkata pnr number is ywxrrc date of booking is 20 jun 2017 my contact no is [protected] and email id is [protected]@gmail.com but by mistake my first name is typed wrong mafhu kumar and is incorrect my correct name is madhu kumar so i requested to you please change my first name.

Hi, i travelled from today morning from goair flight g8 329 pnr lk5ekg. I had checked in 2 baggage’s, out of which the outer zip of 1 bag was unlocked.

On reaching my destination, i realised that a very expensive and rare pen was missing from this outer pocket of the bag.

Are goair staff members so starved that they have resorted to stealing. This pen was a gift for someone and i would definitely like to be compensated for the theft and also, want the culprit to be identified and punished.

Please revert asap.

Regards,

Nitin arora
[protected]@gmail.com
[protected]

I am travelling to hyderabad from delhi. On delhi airport terminal 1 while taking boarding pass, i requested for wheelchair for my dad who is having difficulty in walking as he got operated 2monthe back. I was surprised to see the staff behaviour. After asking 3times for it, i got no response from the lady sitting on corporate desk. After 15-20 mins i got angry and asked will u give the help or not then i came to know that they don't have a person for wheelchair help. I didn't expected this from an airline service provider like go air. I don't know the name of that lady but she is not eligible to sit on that desk all i can say. Please improve your service.

Eshan kumar agarwal
My flight no - g8 422
Delhi-hyderabad
Date - 29thnov2017
Time - 7.55 pm

I have booked a flight from delhi to mumbai. By mistake i booked a flight on wrong date on correction they charged me 4900rs for rescheduling. I want that money back. How can i give this money. After all they are going to manage my cancelled seat to anyone else. So how can i suffer from these unrelevant charges. They are not doing good to anyone..

No refund received after cancellation of my Mumbai to Leh flight (PNR 5UGUE3).
Called customer services twice but only fake assurance and nothing.
Have also sent emails and escalated the issue with their nodal officer at [protected]@goair.in, received no response.

They can keep the refund amount if they want, but at least tell me that so that i wont waste my time.

I have cancelled the ticket of vishu jain for which pnr no. Is ab422h. I have not received refund by contacting with customer care number time to time. They always say that your refund will be credited in next 7 working days but till yet i have not received refund. I have cancelled ticket on 8th august 2017 and today's date is[protected] i am still struggling for the refund. I have talked with yogesh kumar, who have cancelled my ticket and provided me pnr no.

Sumeet jain
[protected]

This airline is the worst airline ever. Staff members act as if they own go air. There's no cooperation even from the manager's side while all he keeps saying is "i'm there to cooperate".
They speak utter # about helping the passengers when all they can do is talk nonsense and give fake hopes when they have already decided they'll do what they think is the right thing instead of helping anyone. This airline should have been stopped rather than kingfisher :3
Goair i must say, cheap flights and pathetic disgusting horrible staffs no help from the staff members side.. Well, leave the staff members even the manager sucks. All he can do is keep people's mouth shut by being polite but reality is he sucks at his place. :3
Avoid this 3rd grade airline. This can be a headache to anyone anytime without caution.

Go air is not providing the udf refund for arriving at delhi. I have booked a round trip ticket from kolkata to delhi on[protected] and the date of travel is[protected]Pnr-c44jsc) from kolkata to delhi and[protected] from delhi to kolkata
I have already talked to airlines they are saying they have not charged the udf but how is it possible as the government exempted the udf arrival tax from 7th july.
This is the worst service. Go air is not even responding to the mails.
Other airlines are way better than the go air. They don't believe in customer satisfaction.

I have booked a ticket for 12th oct, 2016 flight no. G8-1104. Due to continuous rescheduling of my flight for almost 4 hrs i was forced to cancel my ticket pnr no. Cnz2yi. Since then they have not initiated the refund process nor have they communicated the same to me. And as per their policy if a flight is rescheduled for more than 2 hrs they provide free alternative ticket for the journey. Nothing had been done and i have made another ticket. The customer care do not answer to the calls rather keep on wait for long

Would be glad if you shut down the airlines instead of harnessing your customers.
Strict action is requested against goair.

Dear sir,
Three o[censored]s were travelling by flight no. 557 from new delhi to bengaluru on friday (22.09.2017) at 6.50 pm flight. We had booked our tickets together. When we tried to make the online boarding pass, we were informed that if we wanted to be allotted seats together (In sequence) for aisle seat we have to pay rs.99/- and for window seat we have to pay rs. 199/-. I felt this is a bad practice. We had booked our seats together and payment also was made from the same credit card. We were a group. The airlines should not have broken our group. We declined to pay extra money. So we were allotted 23f, 24e and 25e. So, all the three o[censored]s of the same group were separated into different rows. I did not feel it fair on the airlines part to adopt such measures for a few extra bucks. Please see whether i make any sense.