GoAir Complaints & Reviews

Referring refund of rs - 29692/- on pnr# zyr23n

I have sent 4 emails so far, one each day starting from 21st august. I have escalated the same to nodal team as well as appellate team and even the ceo of the company but all in vain.

It seems go air team is not bothered to reply.

What irritates me more is that none of your team members is having a basic courtesy to acknowledge and reply to an email.

I am talking about my money not your money so i need this to be responded and refunded at the earliest.

Regards,
Adarsh

I tried to reserve a seat and paid from paytm 99 rs. The same happened during 1st week of August. the seat did not get reserved but money got deducted from my account. Also there has been no allocation of seat against but wen I contacted paytm they said I need to contact goair for the same and refund the amount to my paytm wallet as once payment is made they cant do anything

Sir madam

I shailaj diwakar travelling with goair delhi g8 153 flight on 19 aug 2017. My daughter was also travelling with me (She is infant). She was carrying a ticket with my mother whose pnr num was kbqqgy. My concern is that go air people charged it again saying that she was joint with my ac. My pnr num is j3zsz6.
Now my daughter whose only tax is payable they charged me twice.
Is it fair
They haven't given me two ticket also.
The go air domestic delhi 1d terminal staff are very much rude and useless.

Thanks and regards

Shailaj diwakar\[protected]

Dear concern,

I have travelled with goair but i have lost my boarding pass, i want travel certificate for reimbursement purpose against government, travelling date 28 aug 16. Pnr 8uduiz from srinagar to new delhi flight no. Goair g8-197, my self ps parmar, email id :- [protected]@gmail.com
Please send me above asked travel certificate as soon as possible.

Hi
Pnr:ib8r5x
From: kolkata to hyderabad
Date: 21.08.17
Flight number g8

The take off time was 6.45am and i was present there by 5.30am but the flight took off before 6.45am without boarding me when i was carrying the boarding pass.
No staff numbers were there in the the gate and extremely non cooperative, worst airline.
Immediately refund the money or wil take legal action.

Shubha soumya sarkar

I had pre-booked meal on goair flight from ranchi to bengaluru, on 12 august 2017, but the flight attendant refused to serve any food, saying meal is exhausted, but asked me the meal coupoun of boarding pass, when i say do not want any meal, after 15 minutes she served broken packet of sandwitch, that this is only left out. But after refusing me, i saw she was selling food packets on cash basis to other customers.

Is it the reason goair ask to pre-book, for low price and latter deny to meal, and sell at higher price in-flight.

I was travelling from delhi to leh by flight no g8203 on 11 th aug 2017 with pnr number rjh2pr and tag no as g[protected]. When i reached leh and collected my baggage from the counter i observed and huge dent on my black 4 wheeler and it was damaged to a great extent. And we have seen the way how our luggages were just mishandled and thrown in and out of the truck while loading and unloading luggages. I would request the concerned team to look into the issue at the earliest. Since i was in leh, ladakh i had no connectivity to lodge a complaint against the baggage service of go air.

Thanks and regards
Prachi bankar

My mother is traveling in goair from Bangalore to Ranchi by 9:20am flight flight.
Total weight including check in and hand baggage was 35kg and they asked her to pay 3500₹ instead of 2300₹.
I never expected this type of cheating. We customer trust you people and you in return chest is.
I want my refund.
Ruchika priya
Mail id [protected]@gmail.com

I have booked 3 tickets of GoAir flight from Goa to Mumbai through yatra.com portal. As per the fare details provided by the yatra.com the total fare collected by yatra.com on behalf of airline for 3 passengers is Rs11808/-. inclusive of and fees & Surcharges (inclusive of taxes) is Rs 2459.99. However the Itinerary retrieved from Airlines site shows the Taxes & Fees is Rs 1860/- and have hidden the base fare by showing it as 'XXXX'. On contacting the Customer care number, they informed that the fare cannot be disclosed because of confidentiality clause. This is giving chance to the agents to cheat the customer who are actually paying for the service. Also it deny the right of common people, whether they are charged correctly and the exact amount of taxes deducted and paid to the Govt.

I had booked a ticket with Ref. # WZLKTW from Lucknow to Pune travel date July 8, 2017. The ticket was booked on May 30, 2017. They cancelled my ticket on July 7, 2017 because of flight cancellation. This amount has not been credit in my account till August 15th. In the initial few follow ups, they asked me to provide bank account details while showing inability to return the amount on the Credit Card used at the time of booking. When I call at customer care, they just say that it has been transferred and no sign of this amount in my account. My bank also says that there is no amount transferred in my account. There is no response on email as well after repetitive follow ups on [protected]@goair.in.
Appreciate if refund can be processed at earliest.

Thanks

Dear Sir/Madam,
I booked the flight from Bhubaneswar to Mumbai on date 12/08/2017 PNR G43VXS and tried to pay it from your site as your site was having problem customer care executive from goair helped and requested me to book it through secured credit card payment accordingly i booked flight by paying the amount of 10, 363 rs which was deducted through my credit card ending 5481.
However i did not receive tickets, so i have to rush to air port and check i went to Bhubaneswar air port and inquired the entry for payment was not reflected so the airport goair staff asked me to pay again at Bhubaneswar, and I then i got ticket from airport. There is double payment received by Goair from my credit card for PNR G43VXS.
Please refund my 10363 rs immediately back to my credit card or reply to me for any bank details required from my end.

Dear team,

Good afternoon!

I had booked my tickets through paytm for to and fro journey for pune - bangalore.

Travel details are:
1. Pune- bangalore
Date of journey: 06 august 2017
Pnq 01:25-blr 02:40

2. Bangalore -pune
Date of journey: 07 august 2017
Blr 23:30-pnq 00:50

I had to send my boarding pass to the interviewing company at banglore for reimbursement purposes. By mistake i misplaced them.

Can you please send me boarding passes at the earliest. I would be really grateful for goair service if my request is considered.

Please find attached tickets booked through paytm.

Kind regards,

Leena dhakad.

I want travel certificate for reimbursement claim to company.
I am lost my boarding passes hence please send me travel certificate for claiming the reimbursement money to company.
I am traveling delhi to mumbai by goair g8-640 on 18 jun 2016
My pnr qavtqf
Please send me travel certificate
My email id - [protected]@gmail.com
My mobile number is [protected]

I had booked a flight ticket for my wife, geetha p, by goair flight g8-381 from goa to mumbai on 11 may 2017 (Pnr no. Icau75). Booking was done through travel agents, m/s balmerlawrie. The flight was cancelled and received an advice from goair authorising for full refund. However, the refund amount not yet received from the travel agents even after three months. Upon contacting balmerlaurie, they informed that they have not got the refund from goair. No reply received to my mails to nodal agency as well as appallate authority of goair. Amount to be refunded was rs.4242/- it is requested that goair may be impressed upon to credit the refund to balmerlawrie, who can the make the refund to my account. Regards, anil kumar s

I am a resident of kashmir and i and my brother was traveling from bangalore to delhi via go air flight and from delhi to srinagar was our connecting one via another go air flight... The departure time of our first flight was sharply at 1:50 in the afternoon we reached the bangalore airport at exact 5:58 in the morning and the guy out there namely raghav the cruelest one i've ever seen in my entire life straight refused to give us boarding pass saying that we are late by 3 minutes the boarding has been closed... I mean come on 3 minutes is not a big deal... As the conversation with raghav was going on a girl came at 6:10 am and believe me he let her pass giving her the boarding pass and told us to get out from there we where like there are still 45 minutes for the flight to take off n this freaking guy is not giving us the boarding pass... I dunno ahat yhe reason was... Because of him we took another ticket worth rs 21000 n didn't receive a single peny for the previous ticket... The girl members out there were cooperating with us saying that they can surely let us pass easily but they have orders by raghav not to do so... What is he there for??? Hannnnn? That # even abused us without any reason... Please i request u to take strict action against him n kick his # or kick him outta the job... The flight and ticket details are

Flight: g8116 vclass aircraft :320

Departure 6:40 am friday 11 aug 2017
Arrival delhi terminal 1d at 10:05am on aug 11 2017

Ticket no w1hc2l
Pnr g8-w1hc2l

I wanted to pre-book meal on my flight on 11th august at 16.40. Since i wanted a jain meal which is a special request so i thought of pre-booking it. I tried booking meal on the website but everytime the page opens it asks to book a flight and not a meal.
It is strange and saddening that their site is not even interactive enough to allow booking of meals.
So i called up at the customer care numbers (Both mentioned on the site) since they are (Apparently) 24*7 lines. I called them up around 10 pm the previous night. Tried calling them and held the call for around 10 minutes but there was no answer from the "customer care" side. It is indeed quite ironical that they call them selves a care representative!

So i thought it i'll call them tomorrow and get it booked (Since it was night and no customer care should be provided at night)! On receiving my request, the lady (Not helpful or caring) informed hat i could only book a meal 10 hours prior to the flight departure!! Since there was only 5 hours left of my flying i couldn't book it!!

Dear go air services,
1. Your site doesn't allow customer to book a meal who is 10 hours and more in advance while trying to do so
2. Your site doesn't mention anywhere that meals need to be booked 10 hours prior
3. Your customer care representatives do not bother picking up my call at night (Both the numbers)
4. Your customer care representative (A fine lady) informs me she consulted her senior and said nothing could be done. On requesting to speak to the senior, she informs me the "senior" is the person sitting next to her and not a "senior" per say :)

With an assurance that i'll get a call back from "senior" within 24 hours (And definitely after my flight has taken off and landed and all deal done) to look into my matter!!

With only a matter of meal, your services failed!

Ref service no. G[protected]

Re: refund on urgent basis
From: vishal on fri, 11 aug 2017 09:28:47 add to address book
To: 4 recipients | see details
Reminder no. 5

From: vishallifecoach
Sent: mon, 07 aug 2017 15:46:24
To: vishal, "[protected]@goair.in", "[protected]@goair.in", "[protected]@goair.in", "[protected]@goair.in"
Subject: re: refund on urgent basis

Reminder 4

Sent from my samsung galaxy smartphone.

— original message —
From: vishal
Date: 06/08/2017 7:22 pm (Gmt+05:30)
To: [protected]@goair.in, [protected]@goair.in, [protected]@goair.in, [protected]@goair.in, vishallifecoach
Subject: re: refund on urgent basis

Hi! Awaiting your response...

Yet, no one from your side have contacted me...
I am counting your response time...

From: "vishal"
Sent: fri, 04 aug 2017 11:29:40
To: "[protected]@goair.in", "[protected]@goair.in", "[protected]@goair.in", "[protected]@goair.in", "vishallifecoach"
Subject: refund on urgent basis

Dear team,

W. R. T the below trailing mails

Yesterdays i had again contacted your customer care and spoken with your representative, she gave me assurance that my issue will be resolved by or before end of the day that is before 1800hrs.

Yet there is no one contacted me nor have relpied my mails.

Pls check my call records for yesterday, as have made it very clear. I was suppose to wait till yesterday evening for my refund confirmation, which has not happen till time.
I need to book my flight tickets from lhe to delhi for the same journey date 6th sep'17, so i am going ahead to book my goair ticket for the same (You can trace the same by my name).

I definitely, would want to see my refund happening in next 2 days, now i will not follow up with you.

Now i am interested to see your speed and actions. I am a leadership facilitator and so conduct many leadership workshop across industries, you can check my profile. I would make a case study out this my expereinec.

Regards
Vishal karad

From: "vishal"
Sent: thu, 03 aug 2017 13:28:17
To: "[protected]@goair.in", "[protected]@goair.in", "[protected]@goair.in", "[protected]@goair.in", "vishallifecoach"
Subject: re: acknowledgement

Dear team,

I have made 3 contact with your customer team... I was told my issue will be addressed and resolved within 24hr... Its now more then 30 hrs, no action... No call from your side.

I called up now and i get a reply... It will take 72 hrs...

Regards
Vishal

From: "vishal"
Sent: thu, 03 aug 2017 11:37:14
To: "[protected]@goair.in", "[protected]@goair.in", "[protected]@goair.in", "vishallifecoach"
Subject: re: acknowledgement

Dear go air,

Team... Till now no have yet contacted me and resolved my problem. I am waiting to do my further fight booking.

Kindly some from your team call me at [protected] and help me to go my further flight booking.

Regards
Maj. Vishal karad

From: admin goair
Sent: wed, 02 aug 2017 13:27:51
To: "[protected]@rediffmail.com"
Subject: acknowledgement

Dear customer,

Thank you for contacting us.

Your service request number is g[protected] and our agent shall respond to you soon.

For all future emails related to this query, please quote your service request number in your communication to us. Message received outside normal business hours will be reviewed on the next business working day.

Regards,

Customer care team
Goair

*
Dear go air team,

This is with ref to my call to your customer care and my booking ref no. I9t5ka

1. I booked ticket for leh to delhi - flt g8194 for 6th sep made the payment of rs. 8, 78.00 got my ticket confirmed took the print
2. Then i went to book my other ticket from delhi to pune - i face a system problem and it was showing me to pay rs. 1710.00, which i felt was not correct.
3. I closed the site and did the fresh booking the system still showed me to pay the same amount of rs. 1710.00 for delhi to pune
4. I closed and did enter the details again and this time also system showed me to pay rs. 1710, i went ahead and did the payment
5. When i checked my both the tickets, the booking ref no. Was same for both the tickets and then i raised this issues with your customer care ref, after speaking with her on length for almost for 20 mins, she gave me feedback that the system have actually modified may leh to del tickets and further booked for delhi to pune
6.in this system confusion and error, my leh to delhi ticket is cancelled / modified and i have been charged rs. 4500 and cancellation / modification charges.
7. I request you to kindly refund me this amount of rs. 4500 and any other amount happened due to this system error, as i can assure you it has not happened from my side by mistake also.
8. Pls confirm me this on priority about my refund, as i still need to do my leh to delhi fresh booking for 6th sep.

I trust someone from your side will revert to me on this at priority and help to resolve this regence
Pls feel free to contact me at [protected]
Regards
Maj. Vishal karad

Ref:_00d90g2nx._500901hdwob:ref

Sir i m booking my ticket goair on 14 oct 2017 from srinagar to mumbai pnr number is b8m53a date of booking is 03 aug 2017 my contact no is [protected] and email id is [protected]@gmail.com but by mistake my first name is typed wrong viias and is incorrect my correct name is vikas so i requested to you please change my first name.

Thanks team goair

I am on board go air flight g8 702 from jaipur to kolkata.
My seat 4a was dirty, spilled with food, side wall was spilled with chai or cold drink. Floor carpet is sticky and damp.
And everything is stinking! Though with assistance it's partially cleaned.
Apart from the discomfort of shifting place to place to complain and wait for the cleaning of the seat it's totally disappointing and uncalled for prestigious airlines like yours.

Attaching the photos "post cleaning" of seat area.

Hi

We have booked the flight of go air to visit srinagar from new delhi on june 17, 2017 at 9:25 am. Flight number is g8128. Go air has preponed the flight on their own at 8:55 am which is actually not suitable to us and informed us. We have reached on time and take a boarding pass. But due to negligence by staff who was on duty at boarding gate we have missed the flight as he is calling at wrong number which was not updated with go air records and which cost us mentally harassment and for the amount of inr 20 k.