GoAir Complaints & Reviews

Hi, my prenst along with my younger sister have booked three individual go air tickets via yatra website on 22/06/17 from ahmedabd - bangalore, date of flying is 23/8/17. But yesterday (1/8/17) my father received a call from go air representative that the flight has been cancelled and what would you prefer rescheduling or refund as they already had their return tickets they couldnt take refund so he asked for rescheduling but when he inquired about rest two tickets which were booked individually, they said they would revert back but the representative neither confirmed his ticket nor gave any information regarding the other two. When we came to know that my father is having trouble in reaching them, we tried reaching yatra, the yatra representative didnt had any clue of flight cancellation and when we inquired about the ticket status they informed us that all the three tickets are cancelled. When we contacted go air, the representative didn't had any valid reason of flight getting cancelled that too 22 days prior to the flying. They told us that one ticket is on maybe rescheduled status but rest are cancelled. The go air people dont even bothered to call us to ask what we want whether we want rescheduling/cancellation, they just cancelled two tickets by their own. How can they do it by their own wish!! After explaining to two representative the whole situation they finally got my two tickets rescheduled with first one. Go air dont care for customer not even senior citizens, their actual flight was of 2 hours that too direct one but due to irresponsible behaviour of go air, now my parents are forced to travel for more than 6 hours that too by changing two flights.. I dont know what to expect from these people they think everything is realted to monetary compensation. My parents wont be able to due such long travel but their will to meet me after so long is strong that they dont have any choice but to travel by this flight. Go air authorities dont even bother to make their customers flight comfortable but try to make it worse. Highly disappointed. Wont recommend or travel by this flight if this issue is not addressed properly. Would definitely escalate the issue further.

Dear sir, i am tp das taken ticket to &fro from lucknow on march' 17 for 23 sept'17, due to festival time it's very difficult to get any ticket by train or flight just impossible, but you see it's more then 4 months if your flight is not moving that day, after giving sms you have to return back my money know, but in vain no body is taking care of that, why it so? Please send as early as possible. My detail as below.

Tp das. & mitra das. Pnr -6 kranj-fb98nj... Lko-ccu

I have booked a flight ticket of go air for kolkata to patna vide pnr no. Ilptkp journey date 05.08.2017. The airlines has cancelled the flight but could not refunded the booking amount of rs. 2198/- despite several request. Wherease, the latest provision is to compensate the passenger in such cases. I may please be refunded the booking amount alongwith compensation.

I sent a thamks mail to you 20 mnts ago.
Someone rahul called me from mobile no - [protected], and asked to give my atm details, so that he will refund the money.
After few dialogues... I told him doing this some can hack my more money, or may be you will do this. He told i, m not asking pin, give me only 16 digit details.
As i told - i have already received money... Mobile [protected] disconnected.
Please take care, he is in touch with mails of airline company.
I am posting this for general interest and information.
Thanks.
N. J.

It's not complaint but thanks mail to you that after my so many mails and push from my side your account/ what so ever department, refunded my money rs 12030. This amount was paid for tickets and due to fault of link pay, money was paid 2 times, for same tickets.
Any way, thanks; i got money back.
But i took lot of pain for this, continuous correspondence with unknown persons and lot of calls with different people every time. My experience was horrible. Since i got money, so i'm relaxed now. It took more than 2 months to get back money.
Go air... Gooooo...

Our flight was precooked for 26th july 2017 for 1 pm from cochin to mumbai. We started from them kary at 6am to catch the flight. At 9.30 am we got s regret call mentioning that the flight has been cancelled. We kept on calling customer care but nobody was responding. We kept on trying from 2 different numbers. Finally after a wait of 1 hour, we connected with one customer executive but she disconnected the call in between. We tried again and after 20 minutes we got connected. We were given 2 options. Rebook or refund. I asked them to rebook the immediate next flight but she said there are no flight from cochin to mumbai today. She can reaccomodate us tomorrow for the same flight. After rebooking when i went to make my trip, to my surprise there was a flight at 7.30pm on the same day. I was misguided n given wrong information. After getting this information we kept on calling to the customer service but our call never got connected. We had bear extra expenses of rs.5000 for 2 rooms and food for an extra day and our cab also left us n we had to face lot of inconvenience and on the top of that we lost business because of not attending an important scheduled meeting in mumbai. This wrong information by customer service has caused us lot of expenses. Who will hear these expenses. Why are there no incentive for inconvenience caused to the customer. How can they cancel the flight at the last moment n give wrong information later. We would like our reimbursement of expenses.

Created at: thu, jul 27, 2017 at 10:25 pm (Delivered after 0 seconds)
From: mukesh patil
To: [protected]@goair.in
Subject: cancel old booking and make reserve new ticket

Hi,

I just wanted to cancel my flight
Pnr : fd5i8r
Mumbai to nagpur
Booked on : 27/7/2017
Ref :[protected]
Adult passenger

I am going to cancel this ticket because of typo mistake of passenger name.

=

Then i connected multiple times on this goair customer care:[protected] /[protected]

But they didn't responded.

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Then i booked new ticket on same day in the evening.

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Today i connected multiple times on this goair customer care:[protected] /[protected]

But no respond

Created at: fri, jul 28, 2017 at 7:30 am (Delivered after 0 seconds)
From: mukesh patil
To: refunds goair
Subject: re: cancel old booking and make reserve new ticket

Any update?

=

Today i connected multiple times on this goair customer care:[protected] /[protected]

But no respond

Created at: sun, jul 30, 2017 at 1:16 pm (Delivered after 9 seconds)
From: mukesh patil using iphone mail (14f89)
To: refunds goair
Subject: re: cancel old booking and make reserve new ticket

Remainder 1

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Still not not responding for cancellation of flights nor updating on mail regarding status of cancellation.

Name - vijay jarial
Travel date - 29th july17
Flight no-g8-383
From - mumbai - chandigarh

Travelled with family, reached yesterday mid night at home. Just realized that my camera (Nikon) have been taken out from pouch. Checked with call centre their response "they cant help need to go air port" which is not possible from himachal again back to air port. They gave one contact no[protected] which is out of service. Checked from net many nos but of no use

All have excuses that they are help less

What to do??

Be alert everyone...

At the end time flight cancellation message confirmation done by go air side due to minor issue,
And i agree with him, but how can i manage the ticket because of that the traveling time is less and charges is high,

Think before going to book a trip to go air and then book your ticket

Who is the responsible for it

Manish jethva [protected]

I travelled on 30 june 2017 from pune to delhi. I lost my boarding pass and i need it for reimbursement purpose in private firm. My pnr is zdsf4e. I contacted go air team several time but there is no response from go air team. I need travel certificate asap for official reimbursement purpose. Please take immediate action on this and make it easy for customer to contact directly for all complaints.

I have lost my boarding pass, i want travel certificate for reimbursement purpose against government company, travelling date 8 march 17. Pnr utorv4 from ranchi to delhi flight go air g8-148 and from delhi to ranchi on date 11 march 17 go air g8-247 pnr - l3va1i, my self padmanava mishra, email id padmanava. [protected]@sailrsp.co.in and [protected]@gmail.com.

Hi,

On 07/26/2017 i was travelling from pune to bangalore. Below is the details of the flight
Flight no: g8 293 z class
Dep time: 01: 25
Seat no: 9a
Pnr: 033w6f

Yesterday when i was boarding the flight from pune international airport, i was having a card box luggage (G[protected]), which weigh 20 kg, where i have paid the extra baggage charges and they have taken the self attest for no damages in the box, after the journey, when i received the baggage from kempegowda international airport (Bangalore), it was torn and found defective whereas the files and proceedings which was inside the box was about to fall down. This is totally not acceptable. Please take a proper action on this and do the needful.

This shows the carelessness of the goair flight authority. This will damage the reputation of the company and the customers will not prefer to travel in this flight after the first journey.

Expecting a good change for the next travel in goair.

Thank you
Shiju babu

I had booked flight for 30th july in goair flight g8 713 for delhi to amd for three family members. One of the member is my infant baby. Suddenly i recieved computerised call from goair for cancellation of flight on 22nd july. Further no communication from goair nd no one attended the call in this respect. Even firm has not provide the tel. No. For direct contact to solve this problem now even dont whether they refund the amount or reshlchedule the flight on same day.

I had booked the flight for 30th july for three members one of them is my infant baby. Suddenly on 22nd i recieved the call for flight cancellation and no futher communication from goair. Even in the customer care no one attended the call to give information for refund or new schedule of flight. What ill do. Just booked the flight on same day so i attend the urgent meeting.

Sir/ maam
Sending you the mail that i have received from goair.

Dear smart flyer!

Goair regrets to inform you that your flight g8-338 on 10 aug '17 from patna (Pat) to new delhi (Del) has been cancelled. The reason for the cancellation is the delay from airbus on account of pratt & whitney powered engine delivery.

We regret the inconvenience caused. These changes are due to issues beyond our control and our customer care team will call you in 24hrs for free rebooking or full refund. You may also contact us on [protected] / [protected] to avail option.

Thank you for choosing goair and we look forward to serve you.

Regards,
Goair

Note: this is an auto generated mail, please do not reply to this mail

I got this mail on 21 july 17, after that i got no information or call from your side.
Which leads inconvenience too.

I called many times on above given numbers but no one had received.

A very experience i have till now from your side.
No calls are from there side.

Please inform me as soon as possible regarding this issue.

I booked the flight through goair on 22/07/2017, bangalore to lucknow via new delhi, flight was reached at airport (Delhi) late and next flight suppose to be in 1 hour but their display showed flight was departure so i missed my flight and i contacted to manger of goair which seems very rude and not supportive, even not ready to avail next flight instead of asking to book fresh flight which is chargeable. This is not at all fair with passengers. They should know how to behave with passenger. They are not helping to the passenger instead hey are troubling people. Such a bad service in fact worst.

Sir i have done air ticket by goair flght on 06 july 17 from ranchi to delhi date of journey was 20 nov17. Pnr no is udk6xh i have done payment through my sbi credit card. Payment of 4798 done but ticket not done. That time ask to go air customer care they told me it will revert back automatically. But after 7 day i call to customer care of sbi card they told me they have cleared that amount to go air transaction id given by sbi card is 004380. Sbi care told me to talk with go air because go air already claimed payment of 4798. They will refund. I talk to go air customer care they r not replying me i have already sent 10 mail to [protected]@goair.in and [protected]@goair.in they had no response of my mail. I m continued sending mail to both from 17 july. There is no response. Go air customer care telling to send email to same [protected]@goair.in. What should i do i have make 100 time call to customer care but they are replying same. To mail him. I want that pls refund my amount to my sbi credit card. My mail id is [protected]@gmail.com. I have send mail to go air. The time when i booked ticket mail was [protected]@gmail.com. Please reply my no. Is [protected] and [protected].

My tour with family delhi to banglor flght g8/113 i reached timely pick boarding pass & put baggage & go to gate 5.30 your attended bed behave & says door closed no last call anauns & no phone calls. Your other staff manege your other flight charges 3250 *4, i want return my money with compansesan. (Sorry for mistakes spelling because my language hindi)

Hello,

I travelled on a goair flight (G8 329) from mumbai to delhi on 26 june 2017. My pnr number is ohwtge. Email id is [protected]@gmail.com. Booking was made under the name of shobhit gupta. I request for a travel certificate for my flight as i have lost my boarding pass and i require it for travel reimbursement from my company. Please email it as early as possible.

I had booked two tickets at goair on 18th april 2017.in the month of june they informed that due to unavoidable circumstances the flight has been cancelled. Till date no refund has been given. I have given repeated reminders. The last request number was 33411832. My flight pnr was f9iose flight no. G8606. Kindly take proper action so that i can get back my own money