GoAir Complaints & Reviews

Mr kirit v. Shah and five othre family members
Pnr no : g8- 4e1l82 - status : confirmed
Flight go air g8183
Air craft 320
Date of travel:[protected] dep. Time 09.15pm

We have reported at the counter at 7.30 pm terminal id at go air counter. At 7.40 pm the officer onduty has issued boarding passesd with seat no 31 a to f for we six family members whereas he was well aware about the pre pond of flight...

I was travelling from kolkata to delhi in goair flight g8102 today. My luggage that i received at the belt was drenched in liquor, i want you to compensate me for this, a careless behaviour like this is just not accepted, to top it all i did not find a single attendant from go air to help me at the airport with the issue. All the belongings have been damaged because of the carelessness of our attendees....

On 09 march-2017g8 - 285, i had booked a ticket on goair flight g8 - 285 for 22-april-2017 (From goa to new delhi) v subsequently, i had to cancel my travel plan and cancelled the ticket through toll free of go air 16 april -2017. Cancellation charges of 2 tickets have been deducted; however, goair refunding the balance amount of rs. 5400/-.

This is a fraud as the goair ticket does not make my payment but goair retains the...

Hi,

This is reference to your trailing mail regarding interest charged on the amount which is refunded of rs. 9440/- against total payment made of rs.11336/- but instead of refunding of rs.11336/- you have wrongfully deduct conveyance charges and insurance charges on the aforesaid amount. Please confirmed me why you deduct 1896/-. This is clearly indicates cleartrip.com. Cheating with customer. Flight was cancelled by go air...

Refund processed for your lucknow - kolkata one-way booking — trip id [protected]

Sir,

This is reference to your trailing mail regarding interest charged on the amount which is refunded of rs. 9440/- against total payment made of rs.11336/- but instead of refunding of rs.11336/- you have wrongfully deduct conveyance charges and insurance charges on the aforesaid amount. Please confirmed me why you deduct 1896/-....

I made a flight reservation for june 26th but cos i booked in my phone an error happened the date the flight got booked was for aug 26th did not realize it till the time i reached the airport on 26th june and as it was an emergency situation while i was at the airport had to purchase a new tickets for 7000 hence called to cancel the booking and requested for a refund for aug 26th reservation. Spoke to a customer executive akshay sharma for...

My flight from lucknow to pune for 4-jul-2017 has been cancelled and no other alternate booking has been made for it. The reason for flight cancellation has not been mentioned. The cancellation has caused very much changes in tight schedule. The company is not responding on the customer care contact number. The refund for the ticket has also not been processed....

Dear sir,

I (Sunjay nayyar sequence number 20 seat no. 4f) travelled from delhi to ahmedabad on 24/06/17 by g8 180, arrived at 9.15am i didn't get my bag, tried locating my bag for 1 hour but i couldn't find that.

I made a complaint with local office and they assured i will get it in few hours.
I called 8-10 times till 9pm but every time they would made a false promise of calling me back. I had to buy...

We booked a go air flight for travelling to mata vaishno devi from delhi - jammu for 5 passengers with go air

They confirmed the tickets, took payment and issued pnr tickets

At the last moment, one day they sent email that due to operational reasons they have cancelled the onward flight and call customer service. We called customer service, after being on phone for 2 hours, they finally rebooked on a different...

His is reference to your trailing mail regarding interest charged on the amount which is refunded of rs. 9440/- against total payment made of rs.11336/- but instead of refunding of rs.11336/- you have wrongfully deduct conveyance charges and insurance charges on the aforesaid amount. Please confirmed me why you deduct 1896/-. This is clearly indicates cleartrip.com. Cheating with customer. Flight was cancelled by go air then why conveyance...

Due to political chaos and turmoil prevailing in bagdogra from where i have booked the ticket in goair to kolkata on 27th june, 2017, i wanted to cancel the booking but the company is not giving any refund.

It is not in my control if political turmoil prevails and there is widespread threats not to go there by political parties, so as a tourist we cannot risk our lives....

Hi there. I booked flight g8-121 from hyd to ccu (Duration is 2 hrs 10 minutes) 3 months prior for date 17th june, 2017 at ₹2500. 10 days before the flight schedule i received a message stating the flight has been cancelled please contact customer care.
They asked me to either take 2500 back or take a connecting flight of 17 hours duration.
At this point since i cannot afford to take any other airline as the minimum one way...

My flight no. Was g8-135, departure time 6:20am. I reached the counter dated 16 june 2017 at 5:25am for getting boarding pass. On first counter i waited for 5 minutes then they said go to second one because he was dealing with some other vip person.
When we reached the second counter they said, the process has been closed and there is no any option other then cancelling and shifting to other flight and extra amount charged ₹6500...

Hi,

After 2 complains in designated email id, i am not getting any response from the goair. I have traveled in goair recently. I have faced one issue while booking one ticket. My transaction was success from paytm gateway whereas it failed at goair site. I have communicated with the concerned team through phone and mail. After the confirmation from goair customer care that the payment was not successful i have booked another...

I had to board a flight from delhi airport terminal 1d for flight g8-228 from delhi to kolkata, we have already waited for more than 45 mins but there is only two operative counters whereas there are so long queues of passengers. The officer in charge also didn't have answers to our queries. I had tried uploading pictures of the cabin but the site wouldn't let me upload....

My son reached late to the indira gandhi international airport at 1.40 pm due to some difficulty faced by him due to ola driver. He was supposed to take 2.15 pm g8-336 flight. He requested the airline staff to let him board the plane as he had to appear for a test in mumbai very next morning.
His request went into deaf ears and no effort was made by the airlines staff available there. He was rather advised to pay rs. 3250 and book...

I have booked a ticket for go air for flight g8 229 with pnr b6s410 from delhi to srinagar for 28 may 2017. The sequrty officer kept the power bank (Intex, 16000mah), didn't allowed me to carry with me need my power bank. It is urgently needed as a person can carry their power bank. Kindly respond and so that i can mention the adress and other details which ever required. And even i don't know what they do with our belonging. My power is...

Good day,

Self with family had booked ex-mumbai-leh tour through cox & kings from 04/05/2017-11/05/2017. Our return flight from leh-delhi-mumbai g8-204/338 departure leh 08:35- arrival 12:50 mumbai was rescheduled to g8-194/446 departure leh:1030hrs arrival mumbai 21:40 hrs without informing the passengers.

Due to reschedule of flight i was missing my on-wards journey to goa by train whose schedule departure...

I m mayur, on 8th June I was booked a flight ticket from Delhi to leh traveling on 9th June name of jhala jitendra singh and which payment paid through paytm but due to some reason my ticket called cancelled because payment not reached to go air in between my payment was paid through paytm after then I was contacted with paytm they said payment done from them contact to go air merchant.when I tried to contact the go air merchant customer...

I traveled through go air on 26th may, flight - go air
G8-532 from kolkata to guwahat, 9.20 a. M with pnr 0ssu6n.

I was carrying medicines in my luggage and also requested to put a fragile tag into that.
While arriving at guwahati airport i found my luggage was broken and while complaining and showing to respective go-air authority, they asked me to complaint online.
Some people blamed the airport staff...