GoAir Complaints & Reviews

Go air flight no - g8-261

Customer care calls me 5 days before my scheduled departure to tell me that apparently due to some technical difficulties my flight has been cancelled. Upon my repeated request of telling them to reschedule it, the rude lady on the other side, just calmly says that go air cant help me. I had to book a new flight in indigo under these circumstances and it costed me a bomb (Almost double than original).br...

I was to travel from Patna to Kolkata on GoAir flight G8606 on 1st May 2017 at 15.20 hrs. But the flight got delayed and reached Kolkata late and because of that I missed my connecting flight. I talked to the airline but they are not ready to accept their mistake and because of that I have to Rs 7005 to the indigo airline from which I was supposed to travel.

I need the airline to refund my money as it was totally their fault....

On 26 april, i flew from Delhi to srinagar on goair flt 190, PNR G8/N6V2WD, after landing i found one of my baggage was missing. Tried to speak to Srinagar office of Go Air, but there has been no news about the baggage. I had bought some expensive items from Delhi, and the Airline needs to compensate for that. Kindly advice me what to do in this matter....

I reached airport T1 Delhi at 4:40 am for 5:45 am flight. Informed the ground staff let me go ahead as tickets might not be issued later on to which he refused. Then reaching the check-in counter 5:05 am after waiting for 25 mins in the queue, I was asked that you have come very late. On top which the ground staff mentioned that I reached the airport at 5:08 am.

After multiple requests for letting me go first, the team made...

I was travelling by GoAir G8-390 from Mumbai to Jaipur on Saturday 15 April, 2017 my PNR is GA5EEJ. My flight landed in Jaipur airport but I could not find my baggage. I complaint to the duty manager Mr. Narender that my luggage has been lost.I made a written complaint regarding the same on the very day the tag number was 136383. Mr Narender assured me that he will make a search and inform me .I made several calls to him and asked him to...

Dear sir,
Today i got message from go air side that my flight is canceled from bbi to hydrabad on journey date may 1st 2017. so due to some important work i lost my career and money. so please re scheduled on may 1 st 2017 after 12pm.
If you not able to rescheduled then fulfilled my demand which are i lost due to your cancelation
Dipak kumar beura
Go-air. g8-262
Per no, 6x7gye
Mob no [protected]...

Pl. refer my complaint dt. 25.3.2017.
My money Rs.12030 is not refunded till date. This payment has gone to you through GoAir gateway, for booking 3 tkts, Lko- Mum for 17 June. Money deducted but tkt not issued.
Whosoever is responsible to resolve the issue, pl. do it.
You are Airline business person, not cheater.
But your approach is very very POOR, as far matter is for resolving the issue.
May be the...

Dear Sir/Madam,
I have travel by Go Air Airline from Patna to Kolkata on 5th Feb 2017 & return back on 10th Feb 2017. For office purpose I have required travel certificate of it.
Details of Journey is given below:

Passenger Name: Lokesh Ranjan
Flight No. G8-857 on 05.02.17 (Departure )
Flight No. G8-541 on 10.02.2017 (Return)
Booking Refrence No.HJH9WN


So, requesting...

I have booked flight and that flight got cancelled on 23rd March. I have raised request for full refund but till date i have not received any amount. Goair representatives are just giving false commitments by saying amount has been already transferred to my account. Now i am following this up via email. Government should take serious actions against this type of companies. I am going to wait for another 2 days else I am going to escalate...

I am done a booking for me(khushbu Agrawal) & Sidharth Dey sarkar(My son) from yatra .com and the Airline PNR is GNNZ02 and Yatra PNR is[protected]

I have again done a booking for my Sister Priti Agrawal and the booking went through fine . But when i got an email. Saw that the booking is done for khushbu Agrawal instead of Priti Agrawal.Airline PNR is Airline PNR LA5NCD and yatra PNR is[protected].

I called...

I tried to book 3 tickets on 11 March 2017 from GoAir Lucknow to Mumbai, for 17 June 2017. While making payment I opted ok for final payment through GoAir gateway. In the meanwhile system wrote - FAILED. I could not receive any ticket but Rs. 12030 deducted from my a/c. Payment was made through Canara Bank debit card on[protected] at 11:37 AM.
After that I again tried to book 3 tickets, and this time for payment gateway, CITRUS PAY...

I received an sms from Go Air that my ticket LPXYB5 on G8-229 flight dated 8 april has been cancelled due to process that is "out of our control."

How can they auto-cancel my ticket which i had booked 40 days in advance?

I sent email to Go Air customer care but still no reply and I don't even expect now, but I wonder how can they fleece customers to such an extend.

I want ticket on same day....

I have given a cancellation/Refund request to the Airlines due to the sad dismiss of my Grandfather and then Grandmother in the span of 15 days. As per the customer care they have asked me to send the Cremation Certificate for the same and send an email to [protected]@goair.in. Which I did as advised. I did even called back the customer care an informed them that have send the email as advised with the attached documents. They informed me that...

On 20/03/2017, I had to go to Lucknow by 14:45 Flight, Delhi to Lucknow on Flight number G8-268 holding seat number 12C,
On my boarding pass the boarding time was 14:05 and Departure time was 14:45, and it was clearly written on my boarding pass that Boarding gate will close 25 minutes before departure.
I reached the boarding gate by 14:18, and this time is 27 minutes before departure. Even after reaching on time I was denied...

Pls refer my service request no G[protected]. Till date l have got no response from your end. I requested for travel certificate a to claim my LTA as l have lost my boarding pass. Ticket details are: new delhi to srinagar and bck. Airline pnr is 2VKA69. But till date there is no response ... Wrote several mails regarding this to [protected]@goair.in and [protected]@goair.in. l was assured to get quick response for request ID G[protected], First mail...

We had booked 18 tickets for our company offsite on 26th feb 2017 (Return from delhi to bombay). However, the flight was cancelled by the airline itself (On 24th feb 2017).
We had booked the tickets from cleartrip website and have received a refund only from them. We have been charged a cancellation charge of rs. 2, 225/- which is not at all acceptable as the airline had cancelled the flight.
Requesting a full refund at the...

My name is Ajay Darji, I travelled by Goair flight no. G8 633 from Ahmedabad to Pune today dated 11th March 2017. My PNR no. is L62LZI and seat no. 19D. I left my iPad Air in seat pocket and I just realised after reaching home. I am trying to contact Goair airport office no.[protected] but no body is picking up my call. I spike to customer care representative but he suggested me to contact airport office only. Please help.

Regards,...

Hi,

I am travelling from chennai to hyderabad on flight 501, seat#7D. I have been informed that my luggage bag american tourister suit case is damaged and need a sign. I dint agree to sign because there is no proper explanation given to me how it got damaged. I have been travelling in multiple air lines but they have never been this irresponsible towards passenger or luggage.
The duty manager told she will get back...

My flight has been cancelled and i want to change the dates and its very very urgent for me. I have been calling customer care since 5 hours continuously and i have not received any answer. Not picking up the call and i have also called head office and airport but not even a single place anyone has answered my calls. Di something ASAP. This is very bad move from your airlines....

Date of the Incident :- 22nd February 2017

Full Description of the incident :- :- On 22nd February 2017 morning we four unfortunate passengers of Go Air Flight G8 305 from Mumbai to Chennai witnessed a very harsh, unprofessional and careless customer service from Go Air ground service personnel's at Mumbai domestic terminal we had to miss our flight due to their unsupportive attitude towards customers.
The sad part is...