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Updated: Aug 7, 2025
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D
Drtapan
from Mumbai, Maharashtra
Oct 21, 2016
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Address: Kolkata, West Bengal, 700159

Ms. Sanchari Sen was booked in GoAir flight from Delhi to Patna at 5-25 PM from Delhi IGI Airport on 19th Oct 2016.
I had booked the ticket using my Axis Bank credit card through Easemytrip(Easemytrip ref no:BET[protected];GoAir PNR:AHDQ48.
I received a sms on 19th Oct 2016 afternoon that the flight no:G8-149 has been preponed at 16-45 hrs. Ms. Sen, the concerned passenger reached Delhi the same morning from Kolkata on my business at Delhi which would have had remained unfinished to get this rescheduled flight.
On my request by email and later on phone GoAir cancelled this reservation as they had no other flight leaving Delhi from Patna that evening.
GoAir CC representative assured to refund the paid amount FULLY as per rule in this case, to my credit card account used for the booking. They also assured to mail me in this regard.
But, although the cancellation as requested was done, I neither received any mail or refund as yet.
My further mails in this regard to GoAir or Easemytrip were acknowledged but not replied to.
GoAir customer support has been notified about the posted complaint.
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    R
    Ranjitha G
    from Bengaluru, Karnataka
    Oct 19, 2016
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    Address: 560021
    Website: www.goair.in

    Firstly i'm making a complaint regarding our flight cancellation. i want a compensation for the same.

    Horrible experience with go air. our flight got cancelled on 7th oct from leh to jammu with just a msg to my mobile. we are stranded in ladakh where there is no internet and phone network also properly.

    We had to catch our flight (spicejet) from jammu to bangalore at 1 pm on 7th october. since our flight from leh to jammu got cancelled we couldn't catch our flight in jammu so we had to cancel the spice jet flight which costed us 11500 cancellation fee for 4 passengers. its a huge loss. we had to book our ticket again which cost us another 5000 additional compared to our previous booking. so in total we had a loss of 15000. i want a compensation for this. else i'll go to consumer court.

    Go air customer care was also horrible. i spoke to some one for 2 hour from ladakh all she was telling was they will refund my ticket price. i know you have refunded my ticket price but what about the loss we incurred???

    Lastly after all this disappointment go air created we travelled back to delhi from leh on 7th oct by go air again with fresh booking which i still regret. i could have gone with different airlines.
    GoAir customer support has been notified about the posted complaint.
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      A
      arvind_ratan
      from Mumbai, Maharashtra
      Oct 17, 2016
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      Address: 40093
      Website: goair.com

      Hi Team,
      I booked a ticket for Ms. Anupama Jha on Go Air flight G8 338 for last Saturday (Confirmation #AN2F9Q). About 10 hours before the scheduled departure, I received a message informing me of the flight cancellation. I spent hours trying to reach your customer care service but failed to reach the customer care executive (assuming he exists). In the last few days, I have tried several times to contact the customer care service to enquire about my REFUND but have failed. This is gross negligence of my rights as a consumer. Kindly respind to this before I escalate this to the consumer courts and other social media forums.
      GoAir customer support has been notified about the posted complaint.
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        R
        ritesh1189
        from Kharhial, Odisha
        Oct 16, 2016
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        Address: Mumbai City, Maharashtra, 400072

        Hi,

        I want to bring a notice to Go Airways authority that my mother Usha Trivedi & Brother Abhisek Trivedi were travelling from Mumbai to Lucknow in Flight -G8 -395 . They have reached Lucknow but their luggage have not dispatched with same flight, even executives are not co-operating with proper manner .
        Can we expect any proper solutions in urgent basis with compensation.

        Thanks..
        GoAir customer support has been notified about the posted complaint.
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        Hi, My booking done under PNR G5QYKM.
        Trying to do web checkin since last night, it isnt allowing me to make the payment.
        Screenshot attached, let me know what to do.
        Spoke to make my trip as well as Go air exec, he told me to login out and login again, i did the same almost 5-6 times.Nothing is coming and I dont understand how to go about.
        This is a very poor customer service.

        I did the webcheckin just 2 days back for a flight from Patna to Kolkata, and it worked fine.

        Kindly look into this ASAP.
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          J
          Jasminj patel
          from Mumbai, Maharashtra
          Oct 6, 2016
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          Address: Banaskantha, Gujarat, 385001
          Website: www.goair.in

          Buy network issue by mistack i can book 2 tickets.for same date same place .

          PNR 1: NH3NAU
          PNR 2: 26YNWG

          when i am trying to book ticket from kochi to mumbai for 6 pass.on 16 nov i am find network error.i can not receive any mail or message from bank or go air.

          so i book another booking for 7 pass .from kochi to mumbai .16 nov .but another flight.then i also get message of payment fail.
          then call to go air they give me pnr and say. go manage booking and do payment.
          so both of payment conformed.
          so please refund me
          GoAir customer support has been notified about the posted complaint.
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            K
            khafji
            Oct 6, 2016
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            Address: Kottayam, Kerala, 686141

            Today (06/10/2016) online booking air ticket for cochi to bombay return for (6) passengers and have paid rs.29430/- thru fednet banking payment has been debited from account and i got confirmation from go air that they are not received payment. i request your kindly refund the amount to my account.

            My email : [protected]@yahoo.com; [protected]@alnaba.com
            GoAir customer support has been notified about the posted complaint.
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              B
              biswasrahul
              from Mumbai, Maharashtra
              Oct 5, 2016
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              Address: 400610
              Website: www.goair.in

              Absolutely pathetic policy of charging for every seat except the middle row. A web check-in, which used to be a convenience has now turned to be a taboo coz you'll have to pay for the seats if you wish to check in, in advance. Your only option is to stand in the line and hope that you get some decent seats, if they are available. Bravo... Keep it up... As far as i am concerned, you've lost my vote and the business i bring along...

              Just have a look at the picture below, almost all (90%+) seats are chargeable... How ridiculous is it??

              Your call center associates are a notch above... Coz they do a perfect job of infuriating an already escalated customer... Kudos on that front too
              GoAir customer support has been notified about the posted complaint.
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                B
                bhavna.vanvari
                from Mumbai, Maharashtra
                Oct 3, 2016
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                Address: Mumbai City, Maharashtra, 400049

                Hi,

                I have booked srinagar ticket for tourism purpose with indigo (Onward) and go air (Return : pnr 29txek) journey for 1st week of oct 2016. Booked 4 tickets for family for tourism purpose. Indigo has already provided by refund for 1st oct (Onward) journey. But go air refuses to give refund, this is such annoying customer service from go air. They followed same laws like other airlines for refunding amount till flights booked till 30th sept, so why not they plying for october flights too.

                Regards,
                Bhavna
                GoAir customer support has been notified about the posted complaint.
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                  D
                  Disharth
                  from Gonda, Uttar Pradesh
                  Sep 30, 2016
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                  Address: Faizabad, Uttar Pradesh, 224001

                  दिनाँक 15 सितम्बर 2016, को Flight No. G8 -398 से मैं अपने परिवार (तीन मेम्बर) के साथ मुम्बई जा रहा था मेरे टिकट पर 12:35 का समय था परन्तु एक दिन पहले मेरे मोबाइल पर मैसेज आया कि मेरी फ्लाइट 13 बजे जायेगी, क्योंकि मैं लखनऊ एयरपोर्ट से 150किलोमीटर दूर रहता हूँ इसलिए मैं दो घण्टे पहले बोर्डिंग करने के लिए लगभग 10 :15 पर एयरपोर्ट पँहुच गया तबतक बोर्डिंग के लिए काउंटर खुला नहीं था लगभग 11 बजे दो काउंटर खुला, मैं लाइन में लग गया और मेरा बोर्डिंग sequence no. 14, 15, 16 था मैंने आपके स्टाफ से आगे की सीट माँगी परन्तु काउंटर पर मौजूद स्टाफ ने मुझे 22 D, 22 E, 22 F सीट दी ऐसा उसके द्वारा क्यों किया गया तथा जब मेरा seqence 14, 15, 16 था तो किस प्रकार बोर्डिंग पास पर समय 12:20 पड़ा जबकि 60 मिनट पहले आपका नियम है काउंटर बंद करने का I
                  Return के समय दिनाँक 24 सितम्बर 2016 को फ्लाइट no G 8/397 के बोर्डिंग पास पर Gate no.A 7 दिया गया और जब बोर्डिंग पास issue हो रहा था तभी उपरोक्त गेट के सामने लगे टीवी स्क्रीन पर Gate no A 3 दिखाया जा रहा था, यात्री बोर्डिंग पास व स्क्रीन की जानकारी में विरोधाभाष के कारण भ्रम में इधर से उधर भटक रहे थे परंतु आपका कोई स्टाफ इस संशय को दूर करने के लिए मौजूद नहीं था A 3 गेट पर एंट्री के समय स्टाफ के आने के बाद भ्रम दूर हुआ ऐसी व्यवस्था क्यों ?
                  GoAir customer support has been notified about the posted complaint.
                  Sep 30, 2016
                  Updated by Disharth                   दिनाँक 15 सितम्बर 2016, को Flight No. G8 -398 से मैं अपने परिवार (तीन मेम्बर) के साथ मुम्बई जा रहा था मेरे टिकट पर 12:35 का समय था परन्तु एक दिन पहले मेरे मोबाइल पर मैसेज आया कि मेरी फ्लाइट 13 बजे जायेगी, क्योंकि मैं लखनऊ एयरपोर्ट से 150किलोमीटर दूर रहता हूँ इसलिए मैं दो घण्टे पहले बोर्डिंग करने के लिए लगभग 10 :15 पर एयरपोर्ट पँहुच गया तबतक बोर्डिंग के लिए काउंटर खुला नहीं था लगभग 11 बजे दो काउंटर खुला, मैं लाइन में लग गया और मेरा बोर्डिंग sequence no. 14, 15, 16 था मैंने आपके स्टाफ से आगे की सीट माँगी परन्तु काउंटर पर मौजूद स्टाफ ने मुझे 22 D, 22 E, 22 F सीट दी ऐसा उसके द्वारा क्यों किया गया तथा जब मेरा seqence 14, 15, 16 था तो किस प्रकार बोर्डिंग पास पर समय 12:20 पड़ा जबकि 60 मिनट पहले आपका नियम है काउंटर बंद करने का I
                  Return के समय दिनाँक 24 सितम्बर 2016 को फ्लाइट no G 8/397 के बोर्डिंग पास पर Gate no.A 7 दिया गया और जब बोर्डिंग पास issue हो रहा था तभी उपरोक्त गेट के सामने लगे टीवी स्क्रीन पर Gate no A 3 दिखाया जा रहा था, यात्री बोर्डिंग पास व स्क्रीन की जानकारी में विरोधाभाष के कारण भ्रम में इधर से उधर भटक रहे थे परंतु आपका कोई स्टाफ इस संशय को दूर करने के लिए मौजूद नहीं था A 3 गेट पर एंट्री के समय स्टाफ के आने के बाद भ्रम दूर हुआ ऐसी व्यवस्था क्यों ?
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                    @dinesh
                    from Delhi, Delhi
                    Sep 28, 2016
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                    Address: New Delhi, Delhi, 110058

                    Dear Sir we have booked two ticket in the name of Dinesh Gupta And Sanjeev Gupta Dated 10/07/2016 Departure and 14/07/2016 Arrival Delhi to Sri Nagar and Sri Nagar to Delhi simultaneously through your agent Pushpa Travels Regd. office 11/176 Geeta Colony Delhi-31 Branch office B-19 Vishal Chamber Sec.18 Noida-201301. The riots start in kashmir on 10/07/2016 so we cancelled our tickets and refund is reimbursed in agent account. With a very hard effotrs he gave Rs16000/- out of Rs.22000/- and now he is not picking the phone and not responding. So you are requested to take hard action against him.Because of these type of agent YOUR AIRLINES WILL ALSO BE DEFAMED.
                    His Name AMIT MONGIA Ph: [protected], [protected]
                    GoAir customer support has been notified about the posted complaint.
                    Sep 28, 2016
                    Updated by @dinesh                     Please do the needfull
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                      smriti2904
                      from Gurgaon, Haryana
                      Sep 20, 2016
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                      Address: Gurgaon, Haryana, 122017

                      We had booked tickets from del to jammu for travel date 19th august 2016 with goair from easemytrip. but on some medical grounds we couldn't board the flight thus we were promised full refund of 5380 as per duty manager ms. preeti pande. after speaking to her number of times about the refund she said that the formal approval is to given by the refund team for the same and after which we will get the refund and said that she is trying her best. i have provided her with all the required documents like sign and stamped form by her and my diagonistic report as well. it is almost a month now and we haven't received the refund. i am just not able to understand why so much delay is happening in terms of the refund when everything is sorted. this is ridiculous on goair's part to harass the customer and not provide refund on time. i have been calling and mailing almost all the departments of goair including feedback department stating my problem but didnot receive any reply!
                      I request you people to please look into the matter as i donot know where to go and get my refund and i have been not provided the reason for the delay! goair people specially ms. preeti pande is been very rude and doesnot even answer calls! goair doesnot have a even have sense to call the customer and inform! i have to keep on calling them! i am 9 months pregnant lady who has to undergo this harassment!
                      Pfa the signed and stamped form by ms preeti pande stating the full refund!
                      GoAir customer support has been notified about the posted complaint.
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                        Shambhu12oct
                        from Jammu, Jammu and Kashmir
                        Sep 20, 2016
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                        Address: 190007
                        Website: www.GoAir.in

                        Sir I m shambhu sharma from defence background and I am frequent user of your flight.sir last time I have booked three ticket ( shambhu sharma, shivani sharma, aradhya sharma -child) whose pnr was - 6MGFRR by phone on 05 july 16 from delhi to srinagar for traveling on 17 jul 16 but at the time of payment you give me 1 hours but I think I was late for pay Money by own so I request to my friend vijayveer Singh choudhary and he paid by icici debit card at the cost of 12572/- Rs .Accout no-icici is[protected].and the transaction reference no is -
                        VIN/GOAIR-PAYTM/[protected]/0.
                        But after paid money I have received confirmation that your ticket is cancelled. So according to rules my money automatic return back to accout within 1week .but now more than 2 month gone my money not came back .i have already did a lot of quiry by phone but no satisfactory reply came back.so I have a humble request that please return my money as soon as possible.I will be very thankful of yours
                        GoAir customer support has been notified about the posted complaint.
                        View replies
                        PNR - 85GUOF

                        By mistake, the tickets got booked for wrong sector. I informed instantly about the mistake and yet am charged penalty. Can someone HELP...
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                          sidbis93
                          from Kolkata, West Bengal
                          Sep 19, 2016
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                          Well today i had booked 3 airline tickets, from the mobile app, on the go air flight 1103 scheduled on 11th october 2016 from new delhi (del) to kolkata (ccu).
                          The passengers names are as follows:-
                          1. mr. sukanta biswas [phoneno.- [protected]]
                          2. ms. rinku biswas
                          3. ms. tanaya biswas
                          Emai:[protected]@gmail.com

                          Intially the pnr no had been generated in my mobile app but i couldn't retrieve the pnr (boooking reference no.) since the app had stopped working.
                          I have'nt yet received a confirmation email nor a sms to the above mentioned mobile number.
                          I would like to get an email verification of the required flight ticket and also an sms confirmation
                          Thank you.
                          GoAir customer support has been notified about the posted complaint.
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                            kkjain205
                            Sep 14, 2016
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                            Address: Mumbai City, Maharashtra, 400025
                            Website: www.goair.in

                            Hi,
                            My name is Kapil Jain, My return tickets with my family(4 Passengers) are booked for 18th Sept 2016 from Delhi to Srinagar & 21st Sept 2016 from Srinagar to Delhi (PNR:-PHUAGU & UHTG2Z). We planned to Travel to kashmir for tourism by flight for the first time in our life.
                            But due to the ongoing curfew and unrest in Whole Kashmir valley we donot want to travel there for safety reasons.
                            I came to know that many airlines are giving free cancellations to passengers travelling to Srinagar.
                            I also ask go air to provide me the free cancellation but they are not providing the same.
                            They are imposing huge cancellations charges on passengers (20000/- INR in my case) who wish to cancel their travel plans to kashmir,
                            and by doing so these people are taking advantage of this mercy situation in Kashmir and making huge money as cancellation charges.
                            I am requesting them from last one week seeking free refund of my tickets as situation in Kashmir do not prevailing me to travel there.
                            I donot want to put my family on risk but these money making people playing with peoples emotions.
                            Why DGCA is silent on this matter. Why DGCA is not issuing any advisory to airlines to support curfew hit passengers.
                            I donot want to give my 20000/- hard earned money to these greedy people (Go air).
                            Please DGCA do something, otherwise they will eat lots of hard earned money from middle class people like me who are dreaming of travelling by flight for the first time in life.
                            Such a horrible experience with GO air before travel.
                            GoAir customer support has been notified about the posted complaint.
                            View replies
                            Booking ref ABRE9G
                            I want to cancel my booking due to bangalore curfew in last week, could not travel and cancel my ticket. I cancelled my all shirdi booking alao. Kindly cancel my ticket and return the money
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                              Shilpa's
                              from Solapur, Maharashtra
                              Sep 14, 2016
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                              Address: New Delhi, Delhi, 110024

                              Pls call me back I wanna make a fresh booking tried calling ur customer care number between 10.30 to 11.30 pm today no one turned on the phone phone on hold for 20 long minutes tried 3 times website was also not working runtime error showing betwee 10.30 to 11.15 pm website not showing correct results very frustrated pls call not expected from a company like go air. Shilpa [protected]
                              GoAir customer support has been notified about the posted complaint.
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                                A
                                Arku
                                from Ahmedabad, Gujarat
                                Sep 13, 2016
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                                Address: Mumbai City, Maharashtra, 110091
                                Website: www.goair.in

                                Today, 1 3/09/2016, I purchased Omax couple watch set in Flight no. G8/102 port Blair to Delhi and paid Rs. 2200/- Receipt No. 4003. Upon asking for the bill I was told that I will be given bill after some time. The flight was about to reach Kalkata I asked the air hostess for the bill, she said that it will be given to you later as you are going to Delhi. After asking again and again for the bill the hostess who boarded from Kalkata brought the bill when we were about to reach Delhi. After reaching home I opened the box to wear the watch I found that both the watches have scratches and the glass of the male watch is broken. Now I understand why there was so much delay in giving the bill, it means I have been cheated. Therefore you are requested kindly to get the set replaced.
                                Boarding pass, bill copy and the photo of the watch is attached.

                                Regards,
                                Arun Kumar
                                [protected]
                                GoAir customer support has been notified about the posted complaint.
                                View replies
                                I have also purchased a foce watch worth 3450/- on goair flight Lucknow to Delhi 06:40 but it’s100% fake and they also not given any receipt.
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                                Khurram Abbas Kazmi's reply, Jan 30, 2020
                                Today 30/01/20
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                                  nidhinchacko
                                  from Pune, Maharashtra
                                  Sep 10, 2016
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                                  Address: Mumbai City, Maharashtra, 400025
                                  Website: www.goair.in

                                  I traveled to pune from banglore through goair.before travelling my luggage was fine and clean with no wear and tear but when I received my baggage at Pune airport it was damaged. The marks clearly indicate dragging and mishandling causing wear and tear.I would like to get a resolution or atleast an answer to this issue.I am pretty sure this might have happend to others but unless and until we make a stop to this it will keep on happening. Lets stop this together and make our country better.JAI HIND JAI BHARATH.
                                  GoAir customer support has been notified about the posted complaint.
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                                    E
                                    Er Parin Gada
                                    from Mumbai, Maharashtra
                                    Sep 9, 2016
                                    Aug 26, 2023
                                    This thread was updated on Aug 26, 2023
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                                    Address: Thane, Maharashtra, 421302

                                    Dear Sir,

                                    I have booked tickets from yatra.com. My flight is from Mumbai to Cochin on 19th, Oct 2016 and return on 26th Oct, 2016.

                                    Flight PNR number is U1LKQD.
                                    I want to change the last name of one passenger with name Anmol Shah.

                                    The last name must be changed to Nagaria. So the actual name will be Mr. Anmol Nagaria.

                                    Please do the needful as soon as possible. Thanking you !!
                                    GoAir customer support has been notified about the posted complaint.
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                                    Dear Parin,

                                    Greetings from Yatra.com!

                                    Regret the inconvenience caused. As per airline's policy, name could not be changes. We request you to please contact the airline directly for the name change.

                                    Should you require any further assistance, please call us on[protected] /[protected]. For holidays please call on [protected]. Alternatively, write on [protected]@yatra.com

                                    Best Regards,
                                    Yatra Care
                                    Reply
                                    Goair — Change the name of the passenger

                                    Dear Sir,

                                    I have booked tickets from delhi to mumbai 23rd august 2017

                                    Flight PNR number is T8JT9T
                                    I want to change the name of one passenger with name : wu chien chang

                                    The name has to be changed IS MU to WU.

                                    So the actual name will be Mr. wu chien chang

                                    Please do the needful as soon as possible. Thanking you !!
                                    [protected]
                                    geeta.[protected]@gmail.com
                                    Reply
                                    I have booked ticket from Delhi to Mumbai 6 November 2017... PNR is C66VRZ
                                    One passenger change the name plz mr. Sunilkumar jaiswar.
                                    Instead of mr.sunil jaiswar
                                    So
                                    Actual name is Mr. Sunilkumar jaiswar
                                    Plz do the needful
                                    Thank you
                                    Reply
                                    Hi Sir,

                                    I have booked my ticket from Easemytrip.
                                    My flight is from Patna to New delhi on 6 December 2020.

                                    Flight PNR is SFP6KE

                                    My Name on documents is MD AFTAB ALAM

                                    My Name on Air ticket is Zafar Aftab

                                    (Zafar is my father name)

                                    I want to change the first name (Zafar) Which is not mention in documents (ID card)

                                    Please change the name Zafar Aftab to Aftab Alam
                                    So actuall name Will be Aftab Alam.

                                    Kindly change and revert me as soon as possible

                                    Thanks and Regards
                                    Aftab Alam
                                    +91 [protected]
                                    Reply
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                                      D
                                      dallu
                                      from Chennai, Tamil Nadu
                                      Sep 5, 2016
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                                      Address: Hisar, Haryana, 125005
                                      Website: go air

                                      Sir i have booked my ticket from Mumbai to Delhi vide PNR OWFAF9 dt 16 Aug 16 vide HDFC debit card but on the date of journey i.e. 01 Sep 16 on ur boarding counter I came to know that my payment has not been done. However money has been debited from my account I have not get any mail or msg of cancellation of ticket till 01 Sep 16. due to that I got huge harassment and i have to run from pillar to poll i.e from ur boarding counter to reservation counter and customer care execute but didn't get proper reply i have shown them the debited amount from my account through bank statement. Ultimately after long hour of harrasment and spending around 60 rs of talk time to ur customer care i have to book a fresh flight ticket on the spot and for that i made to pay rs 3127 in place of rs 2380 and also i have not get any refund of money till to date. In view of the above i request u to please consider my old ticket and refund of the fresh ticket i.e. rs 3127 may be done my mob no is [protected]
                                      GoAir customer support has been notified about the posted complaint.
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                                        S
                                        sanjak
                                        from Pune, Maharashtra
                                        Aug 25, 2016
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                                        I booked the flight but it is CANCELLED.
                                        I got mail, "If you wish to avail the option of a FULL REFUND or a FREE REBOOKING we request you to call us on [protected]/[protected], up to 2 hours prior to departure. "
                                        In first time when i called to the customare care then she also confirmed that date is flexible and then i told her i want to reschedule the flight but will confirm you later.After few days back i decided and planned to reschedule it on but this time they are saying free rebooking is not possible.

                                        while in mail it is clearly mention about free rebooking upto 2 hrs prior to departure.
                                        GoAir customer support has been notified about the posted complaint.
                                        Aug 26, 2016
                                        Updated by sanjak                                         My problem is not resolved yet.
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