GoAir Complaints & Reviews

This is very serious matter. Go air has purposefully provided expired food to passenger just to save small amount of money. The food which was expired on 20th april your company just hide that sticker with another sticker where the new expire date was 30th april. (Please see attached photograph). I have that box with me as a proof.

You are playing with the health of people. I am taking this very... Seriously.

1....

I avinash kumar and my wife ragini kumari boarded in flight num-g8585on 26april 2016from patna to mumbai. Our seat num are20e&f. I have taken lunch and kept my mobile htc desire sim of rs-19000at my seats. When depart the i have let my mobile on my seat. I live in solapur on same day i reached solapur. I had called to customer care, he assuared when we come mumbai airport and fill a complaint form we get our lost mobile. Kindly check my mobile...

में 12 मई 2016 बैंगलोर से पटना के लिए गो एयर से ट्रेवल कर रहा था मेरा फलाइट नंबर G8 272 & पनर नंबर NAGMQH, और में जब पटना लोक नायक जयप्रकाश एयरपोर्ट पटना पंहुचा तो एयरप्लेन के अंदर पटना पहुंचने...

Hello! I am varsha rampuria who was supposed to fly back to her home, kolkata from delhi tday at 5 55 on G8 101. The ticket said that the check in counter will close 45mins before departure. Fair enough! But if someone reached 3mins! Exactly three minutes late that is EXCUSABLE !!! We sre humans! 3mins is not a big deal to spare! Indigo is know for being on time and that airline spares 3mins!!!
The manager pr whosoever who was attending...

This is to inform you that i booked a ticket for kolkata - guwahati by go air for dt. 15.04.2016 on 13.04.2016. At the time of booking entire charges were shown in break up before making booking for confirmation.

Even at the time of modification of same ticket they showed entire breakup of charges before confirming the modification.

But at the time of cancellation on 1.04.2016, they showed all this when the cancellation...

My sister boarded on flight g8 334 - pnr - r7opzs- on 28th march, 2016 from delhi to mumbai .

She checked-in at delhi airport with one baggage as per schedule, and
Later after arrival at mumbai airport terminal 1 b, during luggage
Collection she found out that the lock panel was completely broken .
With ' broken' i clearly mean to say the complete panel was picked out of
Bag which was very shocking...

Flight - new delhi to ranchi at 5:50 pm on 9th april.
Pnr - mjf236
1 suitcase was misplaced at delhi airport on 9th april and did not reach the destination(Ranchi). It was full of a 60 yrs old patient's medicines who just went through a bypass surgery a week ago. At the night of 9th april it was told to us it has reached lucknow and will be delivered from the next flight on 10th morning. The morning flight came, even the evening...

My flight to mumbai g8/392 (Pnr-60dj71) was supposed to depart from jaipur at 5:30 pm and hence reaching mumbai at 7:05 pm.
On reaching to airport, i came to know that flight has got delayed and will depart from jaipur at 6:45 pm and it reached mumbai by 9:20 pm.
My bus from mumbai to pune (7:50 pm) has got missed due to this. Hence my whole schedule has got disturbed as i need to reach my office at pune for night duty.I couldn't...

Reference PNR - 4UGCFJ
I was late @ Nagpur Airport..reached at 8:15 am.( 1 hour 30 mins before scheduled departure).
My mobile showed poor connectivity and cudnt open the ticket recd on email.
I showed the SMS to security, they requested for print of ticket, which I didn't carry. I was in panic situation as I was not allowed to get inside.
I kept my luggage at the risk of security, which was not right.
I...

I have booked a Srinagar to Mumbai flight. AT the time of booking it got a stay at Jammu and not a direct flight. However GOAir has revised the timing with revised schedule wherein the time got change and also now there is no stay at Jammu and it is a direct flight.

I am not comfortable with the new timings as my wife got health issues and she is not comfortable with long distance flights.

I have requested to...

Ticket PNR No:G8-T88BBW, ticket it was mentioned as 15kg check in baggage per passenger, but on airport we were told that this tickets are printed by agents and we could not take responsibility, and you have to pay the baggage charges....

I with my 2 family members boarded from Bagdogra to New Delhi on 6th March, 2016 by hoping flight G8-154, PNR 7EUGU1, departure time 15:15 Hrs. and checked in 3 luggages.
We reboarded from New Delhi to Mumbai on same day, flight no. G8-346 at 19:50 Hrs. (seat No. 21D, 21E & 21F) and rechecked in 3 luggages. Your Airline Check in counter issued Bags tag no. 0284G8376581, 0284G8376582 & 0284G8376586 showing total weight 42 kg. and Seq:...

Pathetic service company. I was denied boarding even after reaching the boarding gate 25 mins prior to the gate closing, when I had the boarding pass handy. Very ugly service. You guys just don't value the customer's time....

Here are some quick facts of what happened

1. We used the internet for checking booking that we wanted as below

2 Adults and 1 Child
Mumbai to GOA on 18th Feb - Thursday
GOA to Mumbai on 21st Feb - Sunday

2. We found good bookings and decided to use the mobile app VIA to book the tickets as there was good discount.

3. While using the APP, by mistake we considered Thursday...

My wife was to fly alone by G8-303 from Mumbai to Chennai on 4th March, 2016. The flight was to leave Mumbai at 18.25 hrs and it was schedule to reach Chennai at 20.20 hrs. Accordingly, we had booked a cab to pick her up from Chennai Airport. However, the flight was unduly delayed and left Mumbai at 21.15 hrs, a delay of 2 hrs 50 minutes! It reached Chennai at 22.45 hrs, after delay of 2 hours and 25 minutes! My wife had to hunt for a cab...

Pathetic service at all
Very frustrated...

G8-633 was planned to depart at 23:00 but I got a message @8 that it is rescheduled @ 23:55 Hence I cancelled by 1st booked cab then around 9 I got a message as it or delayed for 01:25 so again I am canceling new cab booking...

My day and further plannings were impacted client relationship I commited...

Reference to the above PNR my return flight from Goa to Mumbai G8- 380 on 12th March`16 was cancelled by GoAir .
On 16th Feb I called up and was told that I had 2 options-either I postpone my flight and avail of free hotel stay or get a full refund of Rs. 20, 206/-, the executive on the phone was Mr. Mustafa.
To clarify I repeated twice that I would get my full refund of the said amount and he said yes.(the same can be verified...

Booking Reference: 4G50G4
Flight Date 13Feb2016

Hi,
Just wanted to let you know that due to your Worst Staff, Poor Work Knowledge, Third Class Customer Service, we could not board the flight and ended up loss of 20, 000 INR (in another flight). I have travelled all across global (domestic & international) but never seen such a nastiest service by any staff (I feel either staff is not being paid or not intentionally...

The ground staff / administration especially people handling bags at the Chandigarh airport literally throw the baggage even when told that their is fragile stuff I side it ! They all only are bothered about the weight of the luggage and how to mk t money out of it !!! It is very disheartening !!! I have been travelling by go air since 2013 and always they have something to ruin my day !! I am a student and they don't even bother to help...

My flight was on 11.02.16 from delhi to ranchi in flight no. G8 147. On arival in ranchi I didn't receive my luggage and the airport authority said that my luggage has gone to pune by mistake. I have called several times but the staff are not coperative. I need my luggage right now else I will file compliant against go Air and upload the recording calls on social networking site by tagging go Air. In my luggage there are expensive items and...