GoAir Complaints & Reviews

Sir I booked 3 tickets for New Delhi to Lucknow on 03/11/2015 for journey on 14/11/15 at 4.30 pm However for some personal reasons i had to cancelled the ticket on 08/11/2015 Total payment i made 7350/plus 600 ie 7950/ While cancellation they paid me only Rs 603/ and deducted aras 7200/ i wrote a amail to them immediately after but no reply came to me .Even reminder unattended too. I want to know the viability of charging such a huge amt in the name of cancelling, for what i requested them to send me the chart showing such a huge penalty for this type of fault...It is very much irrationale I request u to please look into the matter and advice A K Varma Gurgaon mob [protected]

First baggage when kept on Belt at Go-Air Check in counter at Delhi Airport, porter moved the baggage forward (without my Baggage tag as the check in was not done then, so may be without tag or with tag of passenger before me). Then the counter person fired the porter for his mistake and gave him one tag of serial no. 97 of 2250 pm Go-Air Flight from Delhi to Mumbai to fix it at collection point and assured us not to worry. But at Mumbai Airport we waited until belt conveyor stopped but our Bag didn't found (We received total 4 bags out of 5 checked in) then I complaint to Go-Air counter duty in-charge and filed the PIR there and got a copy of it. They assured me to deliver my bag at my home by 14th Nov 2015 afternoon but so far no news.They have received a extra bag of red color (without tag) but different type than my Bag, so assured that it might have shuffled and will find and deliver. My Bag has high valuables in it and other important clothes and documents which are must to get.

I spoke to a lady named Pallavi in the morning and she booked a PNR No NIQ096 for me on the phone. Since the IVR payment thing was not going through i choose to visit the GO AIR portal and make a payment of Rs. 12291 through the CITRUSPAY (Merchant Oder No - NIQ096:1) AND (Citrus Order No CTX[protected] at 12.35 PM. However the status of the PNR (NIQ096) is showing on the GO AIR portal as "CANCELLED". The CITRUSPAY call center states that the transaction has gone through at their end successfully and GO AIR people can only advise on the travel reservation thing. I have a travel date of tomorrow i.e. October 31, 2015 and do not know whther i will be given a ticket for the amount paid, the amount will get refunded or the amount is given to so called beggars by the name of GO AIR who does not seem to have enough phones to attend the calls. Am given to understand that this is a global issue with GO AIR today and perhaps the staf at the call cenetr may have been advised to not take any calls as they would find this untebale to explain such a mess.

I was travelling from Kolkata to Bhubaneswar on 27th Oct'15 at 06:30 AM. Flight no. G8/243. I did not have any registered luggage. I had two sets of precision
small (0.5 mm to 1.00 mm range) screw drivers. These items I packed in my hand luggage by mistake. I realized when the security staff hold my luggage due to small tini items lying inside. They objected & removed those. Then I went to the ground staff of GO Air company & asked their help to convert my hand luggage into registered luggage so that I can keep my precession tools inside safely. However, my big request did not move their mind. One ground staff, Veronica Shira was so rude that she was not at all in a position to listen my request. Infact she was blaming the security people for my condition. I gave my above request even before starting of boarding. Due to her (Veronica's) poor attitude I lost two sets of precession tools. This is not acceptable. This is not fare. I want the reason why my request was turned down & also I want suitable compensation. Otherwise I will take further steps accordingly.

Sir, my flight was there in the morning of 5:50 a.m. (Mumbai to jaipur). I was there 45 minutes prior to da boarding counter but they didn't gave me boarding pass . I think it was just 5 minutes delay because of my baby is suffering from fever since last night and my mother is hospitalised in jaipur hospital and I came from vasai in da morning .So please sir do a justice according to you whatever is right with the passengers because sometimes you should care for the emotions of the passengers. Thanking you

This is regarding my broken stroller by GoAir on Sept 17, 2015, flight # G8-113 from DEL to BLR.

During the flight, my American Tourister stroller was damaged beyond repair. Such incidents occasionally happen with all airlines. My real problem is the way this incident has been handled.
A trainee asked me to wait for 30 minutes at GoAir counter outside Kempegowda International Airport, for the Duty Manager to come. However 40 minutes later, Duty Supervisor (not manager) arrived. The Damaged Baggage Report Form was filled up and my contact and bank details were noted.

I had to carry the broken stroller everywhere with me and also take extra measures since the luggage was not safe in an open suitcase. No one from GoAir called within the ETA that was given to me. Additionally, I wasted a lot of time in making calls and following up on this issue for 2 days. On Saturday, a refund of Rs. 4000 was offered, however I refused it because the cost of similar stroller is approximately Rs. 8, 000. I told the executive that I am okay with the replacement of stroller, not necessarily a refund. There was no response from GoAor after that.

I met the duty Supervisor again on Sunday at Kempegowda International Airport before my flight back to Delhi, and explained the same thing again. I received a call from GoAir executive on Monday, with the same proposition as on Saturday, which I politely declined. I received an email from GoAir executive on Tuesday afternoon stating. “as a goodwill gesture, we would like to offer a refund of INR4, 000/- towards the said bag”.

I mentioned the same details in my email, however I haven’t received any response (email/call) from anyone in GoAir.
I am not asking GoAir to pay for the inconvenience and the time I wasted over the broken stroller or over several follow-ups. I am only requesting a fair compensation of either a replacement of stroller or its equivalent amount.

There has been no response since this discussion through email (on both refund feedback IDs) or through Facebook message.

Dear Go Air, This is regarding my booking for my wife (Teena Rathee) traveling from Pune to Delhi on 18-Sepetember-2015, Flight No: G8-174, PNR No: HPKBF7. RATHEE, TEENA MS Date Dep Time From To Flight No. Terminal Airline Status 18Sep2015 11:35 PUNE NEW DELHI G8 - 174 GOAIR Confirmed While traveling she was 33-34 week pregnant. During checking in the baggage the go air ground staff (MS Mandeep Kaur) asked if she is pregnant, she replied yes. Mandeep asked her for fit to fly medical certificate. Teena handed over the certificate to Mandeep Kaur. Medical certificate was dated 15-Sepetember-2015. Mandeep demanded for a new certificate with same date. Flight boarding was already started. My wife requested that this is very important for her to travel in same flight, but no use, she didn’t listen. My first question, is it possible to get a medical certificate within 30 minutes? When I spoke with Mandeep on call and tried to explain her how we can get a medical certificate in 30 minutes, she argued and hung up the call. Again I tried to explain her that there is nowhere mentioned in goair policy that medical certificate must be within 24 hrs, she did not listened to me and asked me to come to airport. Till I reached the airport flight was already departed and my wife was standing at goair counter, nobody offer her a seat to sit or water. Is it a way to behave with a pregnant lady? You are so much concerned about her health that you are not allowing her to fly and you are forcing her stand for last one hour, harassing her mentally. When I reached airport and showed them the policy document that nowhere it is mentioned it must be within 24 hours. They were not ready to accept their fault. They keep on arguing, I also had a flight to catch up in evening for my business presentation. We accepted the night flight for my wife. But my whole day meshed up because of go air staff. I had to cancel all the arrangement for my wife and had to make re-arrangements again. I could not focus on my work and disturbed for next 2 days. Now let me come to your policy on your website https://www.goair.in/terms-conditions “From 28th week to 36 weeks – requires a Medical Certificate as "Fit to Fly as a Customer/Fit for Air Travel" valid for travel date, ideally issued in the last 24 (twenty four) hours from a Consulting Obstetrician & Gynecologist. The medical certificate should be acceptable to the Duty Manager/Airport Manager and in case of doubt/clarification; the company doctor may be contacted for necessary advice. A copy of medical certificate to be retained by GoAir.” This policy never says that medical certificate must be issued within 24 hours. It says ideally issued in 24 hours. Either you have different policy document for your employee and customer. Or your employees don’t know the rules. Or they don’t understand English. First I demand written apologies from your ground staff Mandeep Kaur and strict action against her. And Or I will file a case for mental harassment and distress caused by your staff. I demand settlement for the loss of money and time happened because of negligent and rude behavior from your staff.

I had flown from Delhi to Lucknow via Go Air flight G8-191, PNR- 7TNX3A, on 14/08/2015. Upon arrival on the baggage claim section at the Lucknow airport, I noticed that my maroon Magnum stroller, baggage tag no[protected], purchased 6 months back worth Rs 3000, was heavily damaged, the front side completely turn and the chain was removed. I lodged a written complaint with the Go Air authorities, Seq no- 136, but have not yet received any response from them in the span of a month. I tried contacting the airlines but they hardly, if ever, receive their calls. I demand an appropriate compensation for their blatant mishandling of my luggage, else a new bag of the same size and company, the details of which have been mentioned in the 'damaged baggage report' that they had issued.

Team, Please refer to the booking #4S7Q78 booked through Expedia.com. I booked these tickets from Delhi to Bangalore- Return tickets on 22nd August 2015 morning.. Though due to some urgency in the family I had to cancel my plan and I called up go air directly in the afternoon around 13:00 hrs to cancel the same. The round fare tickets were cancelled from Go AIR directly and the cancellation price quoted to me by the customer care was Rs 4200. I re confirmed if this can be reduced or waived off but they refused and it was a fixed charge that Go air charges.This was settled then and there itself. To my surprise when I called Expedia, they have a different picture to me saying that the charges will be Rs 5100 and that it was confirmed from Go Air itself. This is a complete hoax and a lie as the charges were confirmed to me on the recorded line and I directly spoke to go air on this the very same day I made the booking & the reservations. Also, now, when I see my credit card from which these payments were made, I see a refund of only Rs 5928 out of Rs 11200 which makes it Rs 5300 as the cancellation charge. I mean.. What the hell is wrong with EXPEDIA & GO AIR management???. Why is the customer harassed and tortured over a simple cancellation done the same day itself due to a death in the family. Since I was quoted Rs 4200 by Go Air (this could've been cross verified from the recording of that day between 1-1:30 pm) why am I being charged RS 5300 by Expedia? Some gamble happening is it? I really need my hard earned money back and sue these travel companies who only know best how to make a fool of passengers and bully them over simple services. Please tell me how to go about this. Appreciate an early revert. Thanks & Regards Ritasha Kapur ritasha.[protected]@gmail.com

My name is Rohit Chaturvedi, I boarded a GO-AIR flight number G8-286 with PNR number 0MGEVG from New Delhi to Bengaluru on 5th of December 2014. I checked in my bag at New Delhi airport before boarding the plane in robust condition. Once i boarded the plane, i was asked to get to down to confirm if one let out baggage was mine, which i confirmed. But my bag was in terrible state, it was heavily damaged beyond repair. I was asked to consult ground staff at Bengaluru airport regarding this which i did and the staff confirmed that indeed the bag is damaged heavily. I have dropped mail to the concerned department as well, they are offering me repairing charges or 1500/- top if i am able to produce the bill. The bag is beyond repair and 1500/- is not enough for any new bag I request you to please compensate me with a new bag or compensation for a new bag.(repairing is not possible) Screenshot of the bag is attached. I have the mail chain as well, not sure how to attach it .

Booked air ticket on 30/04/2015 through Easy go Air, from BANGLORE to Patna, journey date -26/05/2015, BOOKING REFERENCE-ET59998, AIRLINE PNR -YRQ03.The cost of booking was Rs.13288/-. Requested for cancellation on 18/05/2015.Deducted Rs.4800/- and balance Rs.8488/- was not refunded to me but kept in my name with their cancellation Reference No.-C:678, and the same was kept valid for one year to use. Again requested for booking on 04/08/2015 from Banglore to Mumbai for self & wife, and again cancellation requested on 25/08/2015.Cancelled ticket last day on 28/08/2015 and informed balance Rs.3851/- but not refunded money and not giving details of calculation.

It was a serious disappointment to me and after going through such a psychological and physical depression, I would near use the go air services nor would recommend to be used by anyone travelling to or from Cochin. The 999 offer for new booking made me loss my 8000 rs just because all the customer care executive where more keen in generating more money for the airline but they forgot to understand that there is something called as after sales services which is equally or more important in a service industry. I got stuck in traffic while travelling to Cochin airport and I understood that I won't be able to catch the flight at 1 p.m. As usual I called up the customer care for raising a rescheduling request. But to my worst of the experience it took 2 hours for me to get through a executive. By then I had already missed my flight, when asked for a rescheduling flight the executive says they are helpless as the flight has already departed and the seats went vacant and the showed "no show" tag which the company can't be held responsible for. When asked why was the customer care number not reachable as I was trying to call since 2 hours the executive says "Sorry sir we are more busy attending the 999 offer clients as the offer is going on till 25th August. We regret for the incovienence cause" What good is the offer when you can't service your existing client when needed.

Flight detail- sxr-del flight no. G8/184 dt -23/8/15 time-15:45 pnr no-ejjkvz wallet containing 4000 rs, cards & imp bills was found missing from the check in luggage. later was harassed by customer care executives who kept giving me different numbers to call for 2 hours & nobody was ready to file my complaint& the problem is still unresolved

I had a confirmed ticket from jammu to srinagar with PNR: G8 - CL9CAM Issued Date: Mon 03 Aug 2015 on 22nd August 2015 and the scheduled timing of the flight was 3:00 pm. I had my boarding pass with me but the attendants / ground staff of your company namely Rupali Gupta and Diwakar Sharma didn't allow us to board the flight. Not only this they even snatched away the boarding passes issued to us and didn't allow us to board the plane. It was a very unfortunate, humiliating and a bad experience with us. We had to miss our flight and even the function which we were supposed to attend in srinagar.

Dear team, My round trip flight with PNR no.AYGGPX from srinagar to delhi scheduled on 17th September has been cancelled by air lines itself and have incurred cancellation charges on it. Due to this i was forced to change the programme.Now i request you to kindly intervene n get my full refund back along with the compensation. Thanks

I have booked a flight on 15 Jun 15 from Jammu to Srinagar.But flight was cancelled.I have given my account details same day.But till now I could not get my payment. PNR NO. UMU RZX Name- AP TIWARI

I was traveling from Mumbai- Goa on 13th July 2015 from Flight no- G8 371. On receiving my bag at the Goa Airport i found that it was damaged as my bag lock and Zip were broken and the bag wheels were also damaged because of that i had no option but to purchase a new bag while returning back to Mumbai. The Go Air authorities at Goa Airport couldn't helped me much and assured me that we will register your complain and you will receive a call from our end within 2 days and after that our complaint department will take care of your damages.They also provided me a local number for follow up which was a wrong number. Now it has been more than 11 days and i haven't received any call from the Go Air. I am a frequent Air traveler through Go Air, but i haven't come across to such problem earlier, but this time the point that really seems unprofessional was that the Bag was not damaged in transit but it was purposely broken through, as there was a fellow passenger also whose bag was broken and in his case the money was also stolen from his bag and the bad part is that the nobody from Go Air even cares about the passenger. I am attaching a copy of the slip which was issued to me on my complain for baggage damage. I look forward for a positive light on my complain and also looking forward for receiving my damages. Awaiting reply !!

Dear Sir/Madam,
This is to draw your attention that I booked a Go air ticket from Kolkata to Nagpur bearing booking no. QQ3VV1. I booked ticket for three candidates. I got an SMS from [protected] on 18th July that the flight G8 543/15th August, 2015 is being cancelled.
I therefore request you to please arrange for the refund of the amount.

Sir My Son had booked two tickets from Chennai To Mumbai on 10th, July, 2015.Ticket Ref no ZWXL5T.There was no message/communication from yr side for cancellation of flight from Chennai to Mumbai. After watching TV, I contacted yr Chennai office, then only they informed the flight is cancelled. Again I had to contact Madras office & Mumbai customer care. There was no responsible person to answer my call at customer care.Madras office resehduled my trip to next day(11th July 2015). 11th July 2015, Morning, I got message, that the flight cancelled. You are not bothered to make alternate arrangement. You have disappointed us. We had to take Indigo flight no 6E278. Indigo ticket ref no V1W15B. I request you to pay your flight Charges, Indigo ticket charge, and other incidence like Phone calls, mental agony. Regards V.R.Pandarinath

I was booked tickets for Mumbai. To Delhi flight for 15 July worth 8550 ₹. . When I have cancelled That tickets on 14 July. Then I was informed. About only 20% of a original amount I.e. 2550₹ . please Consider this case as a prime important because this my 1st journey and from now I will never try for it.