GoAir Complaints & Reviews

To whom so ever it may concern I had a flight today (17 feb'15) at 16:00 from Jammu (IXJ) to New Delhi (DEL) and when i reached the airport at 14:45, ground staff Rupali Gupta attended me and to my dismay she misbehaved with me when i asked her to check what all vacant seats she has. She rudely replied "I am giving you a last seat". I again asked to check if there is any vacant seat, she said " your luggage is 3kg excess, first give me 750₹" I told her money is not an issue kindly tell me what all seats you have, then again she screamed "mam, give me 750₹ i cannot do anything, i will only give you last seat" This is to inform you that the way she spoke to me was humiliating and insulting. She doesn't have any courtesy as to how to talk to the passengers and when i walked off from there, another ground staff came to me and said, " mam give me your id ill get you your boarding pass" and while giving him the id i over heard her saying " 750₹ bhi isse le aana" Is this the way you talk to the passengers? Is this the way you treat people? Are your staff members not enough educated that they humiliate the people and say "isse leana" I have been humiliated in front of many people and i will certainly go to the consumer court for the same if the "Go Air team" doesn't take any action against this girl. Hoping for a quick action. Kind Regards Akanksha Kapahi [protected]

Respected/Madam/Sir I tried several time from your customer care number regarding changing of surname but still negative response from your officials hence again i want to state that in the given below ticket i want to change the Surname of the 2nd Passenger as a Jyoti Parasd instead of Jyoti Singh because by mistake i entered wrong Surname and i tried several times to your Go Air customer care executive but they casually reply you cancel the ticket and re-booked the same and charge of the same is around Rs. 1750/- i also contact from my booking agency Easymy trip.com. but he also reply only airline company will change the Surname hence pliz suggest me this is the not justice to consumer because in Railway also option for correction of the name gender etc. Details of Ticket is Confirmation ID [protected]C21HKT4Z PNR 3G1G6L Flight Details Ranchi to Mumbai Flight (Outbound): Flight number G8 - 385 (Go Air) Departs Ranchi on 20/06/15 at 15:30 Hrs Arrives Mumbai on 20/06/15 at 17:50 Hrs Fare Details Total Fare INR 13171 Basic Fare: INR 648 x 4 Adult Tax: INR 10712 Total Service Charge : INR -133 Service T. : (0.0%) INR 0 Passenger Name(s) SINGH/POONAMKUMARI Mrs (ADT) SINGH/JYOTI Mrs (ADT) SINGH/ADITYA Mr (ADT) SINGH/JANVEE Mrs (ADT). Hence please consider the same if no any positive response from your end then i have only option to ask to consumer forum either Ministry of Civil Aviation/ PMO through our Chiif Minister/ ourlocal Representative because such type of behaveiour is not ajustice with common people. Sanjay Kumar Singh Gandhinagar, Gujrat Mob. [protected]

I booked 2 tickets from Kolkata to Nagpur and made the payment through my credit card, the details of which are given below. I have not received any acknowledgement from Go air. i have also not received any reply to 2 emails that I have sent to the nodal officer. I have been calling customer care many times but I have been kept waiting sometimes for more than 5 minutes Merchant Order number: BAOKF4 Citrus Reference Number: CTX[protected] Order Amount: 6068.00 INR Transaction Date & Time: Feb 16, 2015 12:17:45 PM

Regarding Refund of my money from Go Air This is Dharmendra Singh from Mumbai.I had booked ticket from Lucknow to Mumbai on 07.01.2015 and booking date was on 03.01.2015.at Lucknow Airport Counter Booking Reference is BSMXX0.Due to some reason I had cancellation this booking on 07.01.2015. as per the rule and regulations of Go Air. As per the follow up with Go Air Customer Care Center regarding this matter as per their brief they told that on 22.01.2015 this process had been forwarded to my Account with 7 working days. But still till today I had not received refund in my Account. After regular follow-up with customer care centre from 4.02.2015 to 12.02.2015 regarding this refund and Reference Number for this is not provided to me. From 04.02.2015 they told me that with 24 hrs time they will give me RN.so that I can follow up with my Bank but still they had fail to do this and asked me to wait for 24 hrs more. Regarding this issue I had spoken with Senior Person of concern dept ( Mr.Rahul Sen Gupta) he also reverted the same reason and told to wait for 24 hrs. Detail are as follow: Passanger Name : Dharmendra Singh Booking Reference : BSMXX0 ( Lucknow to Mumbai ) Thanks & Regards Dharmendra Singh [protected] dharma.[protected]@yahoo.com

Hi, My name is Abhishek Aman and cell number is [protected]. I was travelling to Patna, dated 4th February 2015 from flight number G8 385, PNR No was FK30OP. At the time of booking, I have booked meals too and cabin crew served the same but the drink which she has offered to me was expired. I was unaware of expiry drink, so, I drink-ed and after drinking, I was feeling sick with vomiting tendency, then i checked and found, the drink, which has been served by the crew was expire. Even because of this I missed my meeting too. So, I want to complain against Go Air for serving expiry drink @ Consumer Forum or kindly suggest what to do...

Hi, My name is Abhishek Aman and cell number is [protected]. I was travelling to Patna, dated 4th February 2015 from flight number G8 385, PNR No was FK30OP. At the time of booking, I have booked meals too and cabin crew served the same but the drink which she has offered to me was expired. I was unaware of expiry drink, so, I drink-ed and after drinking, I was feeling sick with vomiting tendency, then i checked and found, the drink, which has been served by the crew was expire. Even because of this I missed my meeting too. So, I am going to

WE BOOK OUR TKT THROUGH MAKE MY TRIP TO GO TO JAIPUR VIDE AIRLINE PNR. NO. SKAX7R, Make My Trip Booking ID NF[protected].TO PAY OUR LAST RESPECTS TO OUR NEAR RELATIVE DEATH, BUT WE CAME TO KNOW THAT THE FLIGHT IS RESCHEDULED BY MORE THEN TWO HOURS. AS WE HAVE TO GO 200 KMS. FAR FROM JAIPUR & FOR THIS WE ALREADY BOOK THE CAB AT JAIPUR AIRPORT BUT FLIGHT WAS DELAY & DUE TO DELAY WE CAN NOT REACH ON TIME AS WE HAVE TO REACH BEAWAR AT THE MOST BY 12:00. IT WILL TAKE ALMOST 4 HRS. TO GO TO BEAWAR. AFTER 12:0 AM THERE IS NO MEANING TO GO THERE & NOBODY WILL WAIT FOR US. AS WE ALSO BOOK OUR RETURN TKT BY SAME DAY EVENING FROM JAIPUR TO MUMBAI. IF WE REACH LATE THEN WE CAN NOT COMEBACK ON TIME. OUR ALL THE PROGRAME IS SPOILED. AFTER DISAPPOINTMENT WE APPROACH GO AIR FOR CANCELLATION & SURPRISE TO KNOW THAT THEY ARE RUDE & ASK PENALTY CHARGES FOR CANCELATION. IF FLIGHT IS DELAY BY TWO HOURS THEN AIRLINE CAN NOT CHARGE PENALTY. BUT THE AIRLINE IS ADAMANT TO CHARGE US PENALTY FOR CANCELATION. OUR POINT IS THAT WHY SHOULD WE PAY FOR THE CANCELLATION CHARGES FOR WITHOUT ANY FAULT FROM OUR END? IT IS VERY UNFORTUNATE AS WE CAN NOT REACH ON TIME TO PAY OUR LAST RESPECT TO OUR RELATIVE. WE NEED YOUR HELP & GUIDENCE FOR THIS.

My name is Rohit Chaturvedi, I boarded GO-AIR flight number G8-286 with PNR number 0MGEVG from New Delhi to Bengaluru on 5th of December 2014. I checked in my bag at New Delhi airport before boarding the plane in robust condition. Once i boarded the plane, i was asked to get to down to confirm if one let out baggage was mine, which i confirmed. But my bag was in terrible state, it was heavily damaged beyond repair. I was asked to consult ground staff at Bengaluru airport regarding this which i did and your staff confirmed that indeed the bag is damaged heavily. PFA : The screenshot of the damaged bag.

Hi, I was a international traveller and when I booked ticked in Go air thru online it said only 15 kgs is free, so I purchased 15 kg of excess baggage. When I went to airport I got to know their policy for international travellers is 46Kg free. I need my refund. [protected]@gmail.com Regards, Sudhansu Nayak

Hello, My name is Karan Bhatia.ON 16TH JAN 2015 evening I booked a flight for 20th jan, 2015.I had a plan to visit on 18th Jan 2015 and by mistake I booked it for 20th jan.so I had given a call on 16th to make the changes.i was not confirmed that the changes has been done by any sms or email that the changes are done for 18th.The PNR number was GX4QXI. Its a purely an agent mistake who did the changes without my consent and no communication...

Hi, I had booked one ticket on 25th Jan 2015 from Mumbai to Bangalore for 29th Jan 2015. I have cancelled the same on 10th Jan due to some personal reason. I didn't get any confirmation of refund till date but on the goair.in portal it shows cancelled for the PNR #W6UZKY which was given after booking. I have called on the customer care number and even wrote on [protected]@goair.in and their nodal and appalling authority but didn't get any response yet. Penalty shows on cancellation is Rs. 3000 but remaining Rs. 4500 must be refunded. What kind the service this GO AIR provide. Even they dont concern about the customer problem.

Dear Concern, I would like to give feedback at domestic airport Mumbai with Go air, Yesterday I have to travel from Mumbai to Delhi in flight no G8 339 timing was 6:15, I reached at boarding pass customer service counter at 5:40 PM, which was not as per norms of go airways, as per Go air I have to reach before 45 min before timings of my flight. I am accepting that I have done big crime that I have not reached at time, but the way of employee behaviour at air port was very unprofessional like I am in local Govt office where no one is correctly guiding to resolving my problem what I have to do now in this situation what is the alternate, when I asked for help some of the employee are making me like ball pass go this counter & that counter inspite of guiding me to correct way all people are so busy in his or her work. Finally I went to ticket counter where one of the employee told me that she can't help me this situation one thing she can do that I have to pay difference amount for next flight & I got the ticket after paying extra amount, flight time was 8:50 PM. My objections are: 1. There are certain exception, I was not so late, flight is already not deliver. 2. If there is no exception at that point of time at least your employee should be take care properly for next alternate inspite of sending this counter & that counter. I am feeling very helpless on that time. 3. Different employee have different statement, some one is saying that need not to pay extra amount for next flight, some is saying no you have to pay extra amount for next flight. It's clearly showing that no one have perfect idea what is to do. At least your employee should well skilled with proper knowledge. It was my first flight travel with Go Air early I used to travel with Indego air ways there service is very very customer centricity, I would like to highlight one the instance happen at 4 th Jan when I have to travel Delhi to Mumbai, My flight time was 8:35 AM & I reached at airport at 8:00 AM, I am at customer counter line where boarding pass was ginen, I was standing long queue, suddenly one the employee announcing for passenger whose flight at 8:35 AM, I asked to her for help then she went with me till counter to put my baggage so that I can take the flight at right time. I appricate their customer approch on that point of time. Next flight in which I have to travel that was also late approx one hour, if you are doing late then lot of excuses are there but in my case there is no excuse, I do not like to say that due to one passenger flight should be delay but there can be one exception as I was not so late. Finally I would like to say very bad & pathetic experience with Go air first time, in future I would not like to travel with Go air. Sorry if I have raised wrong point as per your rules. Warm regards Shivam Kumar

Booked a return ticket for Luknow from Delhi for 13th jan and return on 15th jan.. on Wed Dec3 2014. totally disappointed as i have never faced such a situation being a frequent traveller from 1962 till date and also with international carriers. When we cancel your charges are ruthless but when yu cancel yu too have moral duty to look into the passenager inconvience. Its just like on the road. You are commited to us as a customer relation its your area to find the alternative irrespective of difference in fare with other airlines.Just saying sorry will not help.. As i called your complaint cell and given a polished reply sorry... i never expected from Go air to bring such a situation.. as my hotel bookings are there in lucknow with prior appointments with friends and relatives.. who will take care a word saying sorry wont help. Put yourself in my position.. Pl look into this Flight g8188 on 15th jan.

Hi, My booking from Mumbai to Chandigarh cancelled on 27dec2014 BY AIRLINES. My PNR no. Is 48 MTUP. I do lots of try to contact your customer care but i did not get any response.still my money transfer transaction is pending at your end after 27dec2014. I am really not happy with your services and in future i will think about your mode of travelling. Thanks and regards Neeraj Kumar [protected] [protected]@gmail.com

My Flight had been canceled but I had not known before. It's not fair for customer that I was booked for 4 months before departure date and I must buy a very expensive flight on departure date before 2 hours of departure time. Why the airline can not contact me before? I can rebook with the other flight at the same route and same time.

Dear Sir, I wish to know the reason for Price hikes of Air ticket during this month. The Fuel ATF price has down by 12.5% from 1st January. For example The average price of ticket from New Delhi to Bhubaneswar was Rs3200/- for March & April 2015 while checking on 28/12/2014. Now it cost Rs3950/- We request you to maintain a fair price always. Regards A.C.BISWAL [protected]@yahoo.co.in

Air line PNR: 1OCAWS Onward journey completed on Dec 30 from Mumbai to Patna by G8-385 Return journey need to be cancelled scheduled for Jan 1, 2015 from Patna to Mumbai by G8-385 I have been speaking to your executive Mr. Logon Rego and Mr. Suhail Shaikh, Floor Supervisor, GoAir Call Center, Pune. My request for cancellation of the return flight is been declined for some arbit reason that round trip tickets cannot be cancelled. This was never mentioned during the booking, nor is mentioned on the ticket. This amounts to an unfair practice wherein after the purchase is done and payment made you are denying my request to cancel the return flight. Its still 24h in advance I am writing to inform you to please cancel my return journey from Patna to Mumbai (dated Jan 1, 2015) by G8-385. And, further request you to process my refund (whatever be the amount) after deducting penalties as per standard norm. Look forward to hearing from you. Best, Amit Dutt +91-[protected]

I had booked a ticket with Go Air On 29august 2014.on 9Nov 2014 my flight was cancelled by go Air due to bad weather.Since that day i have been calling, emailing everyday but no one seems to be concerned about the plight of the customers.i have had to wait for at least 20mins everyday before someone answers.They absolutely do not transfer calls to there supervisors and if luckily someone does agree to transfer after 5mins the same person tells me that the supervisor will call me back within an hour.After 45days of waiting I am still to receive a call back.I have absolutely no idea where my money is, when I will get it back, whether i will get it back.i have spent 1000rs just being on hold with these people.A middle class person does not have enough money to put up with the antics Go Air is showing.Finally today I have lodged a complaint with the consumer court. PNR-S2FD2R Email-chitrangada.[protected]@gmail.com

Dear sir/ madam This is to inform you that one of your air hostess whose name was Karishma has ignored me four times while asking her a glass of water although she had listened me all the time but didn't offered me water. She was more interested in selling the food rather than listening the passengers. Passenger name: Hemlata Gupta Details of my flight no: G8/537 Date: 23 Dec 2014 From : Kolkata to Ahmedabad Sequence no: 158 Hope to get proper treatment to your passengers Thanks Hemlata

I was a passenger in Flight no. G8 242 from Pune to Bangalore on 22nd Dec. 2014. My seat no, was 19E. The hand rest between seat no. 19D and 19E was bare without the cushion strip on the top missing. I could not rest my hand on the hand rest throughout my flight. Nobody seems to have noticed the same.