GoAir Complaints & Reviews

I took the GoAir flight G8-345 from Mumbai to Delhi on 28th November 2014 sceduled departure at 22:00 hrs. The flight was delayed by an hour and the behaviour of the ground staff was quite rude. During boarding the flight I came across an employee of GoAir by the name of Chetan who was shouting and misbehaving with passengers. He started shouting at me for no reason and when my attempts to pacify him failed, I sternly asked him to behave...

Respected sir, I have a booked a ticket from go air airlines . ..in which they have changed their timing without informing us...due to which we are facing a problem...because timings are not suitable for us...because of this my whole business tour is getting effected . ...so plzz convert me into other flight whose timing is between 8 to 10am...so that i can manage my business . ...but the go air customer care service person are nt responding...

Flight goair from goa to delhi 91114 Cabin crew name suparna. 3 times Informed about the sickness bag full of puke lying in the packet in front of seat no 27 d at 1820hrs. I hope that the same was left in the flight and forgot to remove. No action has been taken to clean the same or sanitising the seat or shifting the seat till 1940 hrs. She has been moving around in the cabin and ignoring my polite request to do something. Busy...

Hi! On the 4th of November 2014, I received an email at 14:27 stating that my flight G8-188 from Lucknow to New Delhi on 04th Nov'14 at 16:30 had been cancelled. Given this I did not wish to book an alternate Go Air flight (the next morning) I had requested a refund of my booking amount. I also spoke to an executive in Consumer Care and was informed that my booking amount would be returned to me within a stipulated processing time of seven...

Dear Goair Team, My name is Amit Kumar, I am working with Idea Cellular Ltd, Chandiagrh. I had my trip no [protected] & PNR: FDYO7K. Unfortunately the flight was rescheduled of given date. so i called up to customer care to re-plan my travel plan, during the call my request was ti make a booking on 2nd Nov'14 . Which i wanted to travelled but unfortunately the booking has been done of 3rd of Nov'14. Again i have called up to customer...

I cancelled my ticket PNR no RCGY1Q on 26th October 2014 till date I have not recieved refund. This firm after cancellation didnot send email and message about my refund detail. I communicated with its customer support service thrice, they informed me within 7 to 10 working days my money will be refunded and refund money is RS4800 . Please do the necessary action....

I had a Srinagar Delhi flight on 26th Oct 2014 . As i was not feeling well due to extreme cold i had requested for warm water. It was very difficult to even breath, however even requesting twice cabin attendant did not helped me with the water. When i again asked for it she said that the forward crew will help me with the same. It was a service time, seat belt sigh off and we were cruising phase, so no reason for any excuse. Its my...

I had some bad situation and I am suppose to go to Delhi any cost ( some worst personal issue ) . My trip ID is [protected]. I have reached the Bangalore Airport by 8:20pm due to unexpected traffic in Bangalore and the Flight suppose to take by 7pm . I have tried to explain my critical situation in the airport customer executive - Kavitha. But she was not ready to listen any of my explanation or feelings and she was urge to close her counter...

Also complained at [protected]@goair.in service request number is G[protected] > Sir I have reservations on 9th September my pnr no is JEVWFX. ..of 6 person. ..due to natural calamity. .yr flights had cancelled. ..among 6 person suvendu praharaj cancelled 5th sept. ..N we all cancelled 9th sept..In your customers care told all money will refund. .but you people not refunded suvendu praharaj ticket. t; .. we had flights kokotta to...

Dear Team, I booked the ticket attached in trail mail where the name of Passenger Mr. Dinesh Prasad Singh has been mistakenly got mentioned as Mr. Binesh Prasad Singh. This is a clear case of typo error which can be possible by any human. Hence I request you to do the necessary modifications on priority. I called GO air customer care requesting the same where they insisted to cancel the ticket and go for rebooking which I feel is completely...

I Arpana/Akhilshwar ., seat no. 6D, reached delhi airport from mumbai by flight no. G8/341 at 9:40 pm yesterday i.e on 25/10/14 and found missing three pair of sandal worth Rs. 3500 when i opened my bag today i.e on 26/10/14. Kindly take note of this and expect your necessary action in this regard....

Dear sir, This is in reference to the subject matter, I wish to inform you that while travelling from Srinagar to Delhi on 10.09.2014 by flight No. 184, carrier baggage No. 336195, I lost my black color bag. Please note that I had already lodged a complaint for the same to your counter at IGIA, New Delhi . They have given me a copy of Properly Irregularity Report (PIR) duly filled & signed by me and your officer. I am really sorry...

Same case scenario here, refunds were promised to be returned within 7 working days, all the people sitting at the customer care themselves are not aware of the company for which they are working, extremely inefficient airlines. Customer care people don't have any confidence while they talk. More to add to the irony the nodal officer doesn't have any contact number and they never reply to the mails. Big shame for the Wadia group. Let's all...

On 18th August, 2014 I had booked a ticket through MakeMy Trip from Goa to Mumbai in Goa Air travelling on 11th September, 2014 at 14.55 hrs. I also booked the ticket from Mumbai to Kolkatta by Jet Airways departing at 17.55 on 11th September. On 11th September around 08.00 I was informed by Goa Air that the flight scheduled from Goa to Mumbai id delayed by 90 minutes. Therefore I approached your office in Dabolim Air port and requested...

I Sunder Vanniar staying in Pune, My flight was scheduled on 17th Oct:PNR number QK8vZT Flight number G8-452 at 11.10 Pm from Pune to Chennai. I reached the Airport by 10.20 PM and was inside the Go Air Check In counter by 10.25( Which is exactly 45 min before flight).When i arrived the ground staff was just leaving the counter and was saying that the check in time is over and all the document are submitted and i cannot board the flight...

I got a message today morning that my flight has got cancelled and I have to visit www.goair.in or call [protected] / [protected] to modify or cancel my booking at no extra fee. I have been trying to call right from the time I got the message at 11.22 AM, but they keep me waiting and waiting until I cut the call out of frustration. I have been wasting a lot of time to reschedule my ticket, but it seems the customer care numbers are just a...

This is with reference to my Booking cancellation Reference: 2LAT9O. The ticket has been cancelled on 7th September, however till date the money has not been returned as yet ( 13th October). To enquire the same to your customer care, no one picks up the call. why it is so? is it that people are crazy to fly with Go air or you give a damn to your customers?...

Hello Sir, I have raised the complain at Delhi Airport itself for the same in order to claim the Checked-In Baggage Damage which causes loss to me approx 40k because of Mishandling of Baggage by the Goair Airlines. I was carrying high quality liquor of 3 Bottles which airlined asked me to put as a part checked-in baggage in Goa and while hard baggage handling it got broke and destroy everything on my bag, I had filed the complain to...

With ref to PNR No.74L4CD, Its been great to deal with your organsisation by having fake commitment day on day which means to say all your call center representative are not trained enough so that they can have clear communication. By having said communication gap is the commom word I should use while dealing with u .


First call I had on 10 sept, 14 for the cancellation since then all your
honoured commitment...

Hi team of GoAir..

This is my third time complaining about the same. I had taken a flight from DEL to GAU on 10 sep (G8/151, NRSUZY), My brand new baggage was torn and also some items were lost when i reached GAU. They had taken some pictures and did some formalities and that was it. The GoAir officer said i will get a call back, which never happened. Whenever i called, it only tells me that it is in progress, and mostly, calls...