GoAir Complaints & Reviews

I, VIJAI PRATAP BAKSHI hold 'Go Air' ticket from LUCKNOW to BANGALORE vide confirmation no 3Y91MA for flight No G8-352. The flight was cancelled and rescheduled for today evening as per stamped noting of Manager Go Air Lucknow. While checking rescheduling from ' go air' Mumbai Office at about 01 PM I was informed that myname on passengers list from Lucknow to Delhi flight does not exist while its there on Delhi Bangalore...

Had to travel on a business trip to Patna from new delhi on 19th morning (dec 2010). Called the airlines to find the flight status and was informed that the flight is delayed quiet a bit and asked to get back later next day. Cancelled my business trip for I could have missed the schedule. Trauma begins when I call up airline to reschedule and they informing me that I was no show for the flight. Well I was more than disgusted and the support...

Its is brought to my notice that, apart from charging a cancellation fee of Rs.750/-, the remaning amount of the ticket is not refunded to the customer. According to GO AIR policy, the remaining amount is kept in their "CREDIT SHELL" , valid for a period of 12 months only.
This is completely unfair. The air line is bullying customers to travel with them at the risk of losing their money.
Is there a solution out?...

Hi

My Wife and kid are travelling through GOAIR flight 205 from Delhi to Bangalore on 6th Jan 2011.The PNR no is LJKMZH.The flight was scheduled for 8.40 pm departure.When they had reached the airport they were informed the flight has been rescheduled to 9.10 pm. There after it was again rescheduled for 11.15pm.Now at the checkin counter they are being informd that the flight has again been rescheduled for 12pm.
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I travelled from delhi to indore[protected], sunday FLIGHT NO G8-223 pnr no 80UMV8, AND 67P1DE
Passengers name GAURAV , DEEPALI , UTSAV and BHAVAYA.
I lost one bag out of four bags .Bag has cover of army colour dark brown & green cover.
It contained some cash, jwellery, dry fruits, gifts, imp docouments,shoes and clothes .
On that unfortunate day one bag was open and your airport officials did not show...

i am pankaj jain and i booked a ticket on 09th nov 2010 from Indore to delhi for 16th december 2010 on a Go Air flight ( PNR - ALY98F ) ( departure time 2045 hrs) through Goibibo.com and on 4-5 days prior to the departure date i got a mail from goair stating that the airline has stopped operating on the mentioned sector after 15th dec 2010. So they want me to take the full refund of the booking amount. when i searched the fare for the same...

Dear Sir,

This is to bring in your kind notice that the way you are operating this trvael company making me taht I am dealing with the bunch o[censored]nprofessional who takes their customers for granted. I have booked my Airline ticket on 30th Nov, 2010 at 1315hrs for Indore-Delhi on 23rd Jan, 2011 & returned Journey on from Delhi- Indore through online site for "Go Air" after that I was just discussing my travel plan...

Hi ,

I booked ticket with go air for my travel on 16 JULY from Chandhighar to Pune but due to heavy rains I was not able to take this route. Hence I cancel my ticket and claimed for my refunds. Go air told me that they do not do any cash refunds and will provide me a credit voucher for future bookings this was really a surprised for me hence they blocked about 7434 INR.

When in December I tried to book my ticket...

I travelled by GoAir (G8 229) from Delhi to Mumbai on 26th Nov 2010. The airline lost a checked in strolley bag. Upon registering the PIR with GoAir in Mumbai, I was given a few phone numbers and also the assurance that the airline would be in touch with me to give updates. I have not received a single call from them and what is more, there is absolutely no response on the numbers they gave!

I am appalled at the apathy of the...

On 22 nov 10, flew from Delhi to Indore on goair flt 223 ,PNR J8/GAOL02, after landing found one of the suitcases was missing. Tried to speak to Delhi and Indore office of Go Air, but there has been no news about the baggage. I had bought some expensive items from Delhi, and the Airline needs to compensate for that. Kindly advice me what to do in this matter.

SK Narang...

Hi,

I traveled from Delhi to Pune on Saturday, 13 Nov 2010. My luggage went missing and I was promised to be updated about the status by evening. No status update was given. When I called I was told my luggage was wrongly uploaded in Jammu flight and will be delivered to my place by Sunday evening.
On Sunday I was told it has been sent to Patna and today, Monday, 15th Nov 2010, I am being told it is at Delhi.
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Dear sir/madam
I am kasa.n.v.v.satya prasad from burnpur.i have booked reservation from indore to delhi on 15th oct evening flightin goair.my confirmation number is QW1TIQ.but suddenly i got an information on 13th oct from goair customer care that flight is cancelled.i have opted for full refund on the same day.
but the customer care executive has not forwarded my request.Again i called back on 18th oct and asked the executive...

I was travelling in the go air airlines from Pune-Delhi-Lucknow(FLIGHT NO.-G8-353) on 26Th October 2010,2 of my luggages were boarded on the aircraft from Pune (TOTAL WEIGHT-17kg),we had a transit at the delhi airport,where our flight was changed & we had to go through the security again to board in another aircraft (G8-353),on reaching lucknow,I was waiting for my luggage to come but it just received 1(of 4Kg).I was made to wait for...

LOST TWO BAGGAGE IN GO AIR FLIGHT NO GH- 342 DATED 15/10/2010 HAVING TAG TICKET NO 6033262 & 6033263 FROM PATNA TO MUMBAI VIA LUCKNOW AND DELHI.

REGARDS

RAGNISH

MOBILE NO - [protected] / [protected]...

On 2/9/10, I had booked my flight from Blore to Jaipur for 8/9/10 (PNR7TTRVJ) that had a stopover at Mumbai for 1 hour and the connecting flight to Jaipur (7TTRVJ). A day prior to my journey, I get a call from GoAir stating that my stop at Mumbia is till 5 pm with the reason being rescheduling of flights and so unprofessional for an airline.

Firstof all, rescheduling on such short notice can’t be accepted. Secondly,why...

I was travelling by Go Air flight G8-171 from Del to Mum on 5th Sep'10. The flight was scheduled to leave Delhi at 7.50 PM and reach Mumbai at around 10.00PM. Two days before my travel date, Go air smsed me saying that the flight has been rescheduled and will now depart 2hr 50min late at 22.40PM. I asked the airline to accomodate me on another flight which was scheduled to leave earlier. The airline refused to do so and said that I would...

Warm Greetings from GoAir!
Further to your mail, sir we would like to inform you that the voucher 8287HV is the promotional voucher issued to you at the time of booking on account of Raksha Bandhan. Please note this voucher is valid till 31st December 2010. At the time of booking, one needs to select the payment option as voucher and then enter the voucher the voucher details.

We regret to note that you were not able...

Dear Sir,

I booked the air ticket in Go Air from Mumbai to Delhi direct flight (G8-375) scheduled on 30th June 8PM. I was struck up in the traffic jam for almost 3.5 hours and reached the check in counter at 7:35PM. They did not allow me with my family to enter the flight. There were 3 to 4 passengers with us had similar experience. I was really shocked when the lady officer from Go Air present at the counter spoke in a very...

I travelled by Go Air to Delhi on 3rd March and on landing at Delhi, I found that my bag was damaged. I approached the Ground staff who gave me a complaint form which I duly filled and received an acknowledgement.

Even after 1 month no one contacted me. Then I sent a mail to their customer support cell. They gave me a round about stating that they had not received any complaint. Then they stated that Go Air is not responsible...

I (Dipti Sharma) want to complaint that i had a Go air Flight (G8-152) on 19.Apr.10 (Monday) at 06:00AM. I reached airport at 05:15AM. I was coming directly from Navi Mumbai. I got a coffee for self as i was down with high fever.

So, reported GO AIR counter at 05:32AM. Go air representative said that counter has been closed, and you may contact counter no.14 where our Duty Supervisor will give you the Boarding Pass. I went...