GoAir Complaints & Reviews

Hello,

I was at airport on 11th Dec' 2010 and was waiting for the departure call from Go AIR for flight G8-144 and just before 1.5 to 2 hours from the departure time, Go air sent an SMS stating that flight got canceled due to bad weather. I had no option to arrange anything at that time and it could have caused me so much harm. Go Air staff literally harassed me and it caused a lot of mental stress to me. Firstly, they said they are going to arrange a cab from Delhi to Chandigarh and when nothing happened, they simply said that they cannot do anything and cab cannot be arranged. I was all alone in Delhi in an winter evening. It is like a bad dream to me. I am thankful to God that he sent one old gentleman who was traveling to Chandigarh and he gave me company and dropped me home safely. I want to file a complaint against GO Air and I do have the signature & stamp of the Go air staff member(on airport suty) on my ticket to prove myself. In case it is required I can send the scanned copy to you.

I do have necessary proofs to prove the harassment.

Look forward to your quick response.

Thanks,
Manisha

I travelled by Goair flight G8 302 on the sixteenth of this month ,mumbai to delhi.My PNR number is PHZL9T.My jewellery box which was in my check in baggage before i boarded is missing .It contained some gold and diamond jewellery .I have tried calling the go air people and even went to the Delhi airport.But everyone seems keen to pass on the buck.Please help me with this .
My phone number -[protected]
email - ranu.[protected]@gmail.com

I,Kapil Manchanda and my wife Qaisar Lutfiya was travelling from Delhi to jammu on 11/01/2011, where as the flight take off from delhi and landed Srinagar instead of Jammu, where as i requested personally them to unboard me and my wife at Srinagar Which they Denied saying that you will not get thew laguage at this place so you have to move to Delhi back. when we unboarded at New delhi Airport I asked for lugage, as per revert they said the laguage is already droped at Srinagar Airport,this act was done without the concent of any of the passenger.Taking a Commitment from Mr Sachin Kumar Floor manager ,that they will drop the laguage at my place and provide the refund for the ticket within two days.
till date no refund is received and one of the baggage which i found was unlocked and the bottle of Chivas Regal purchased from Duty free found broken worth USD 33$.
HENCE I REQUEST FOR THE REFUND AND THE COMPENSATION FOR THE PAIN CAUSED DUE TO GO AIRLINES.

Dear Sir/mam,
Pls resolve my matter details as given below.

Back to InboxNext mailPrev mailReplyReply AllForwardDeleteReport Spam Actions Mark as read Mark as unread[protected] Move to folder Junk Trash k Print
Subject: Fw: Feedback from Rakesh Kumar KatariaFrom: "rakesh kumar" <[protected]@rediffmail.com> Wed, 12 Jan 2011 14:09:08 ISTTo: "divya" <divya.[protected]@goair.in> and othersImages from this message have been blocked. View images

Dear mam,
I think u people doesn't have the time to attaend the customer. I have sent a mail to you on Dec 30th 2010 but so for u have not turn back. Around 20 times i have called u people through Phone but always there was an answer Divya is not available here.It means suppose you will leave the job then what will happen to the company.Pls. revert back with a solution asap.
Thanks and Regards
Kataria Rakesh Kumar DGM Reliance Infra NH-68 Project SUTRPL Salem Tamil Nadu [protected]
Note: Forwarded message attached

-- Original Message --

From: "rakesh kumar"[protected]@rediffmail.com on Thu, 30 Dec 2010 19:31:56 +0530
To: "divya"divya.[protected]@goair.in
Subject: Re: Feedback from Rakesh Kumar Kataria

Dear Sir,



The damages caused cannot be rectified and the sum assured (Rs. 750/-) by you is not sufficient to recover the damages. The cost of the trolly bag (hard case) had already been intimated to you (i.e., 3,500/-), which is required to compensate the damaged one. All the customers have to be treated well so as to use the same service again and again. Being a customer, I expect the same from you. Hence, kindly send the requested amount early by DD so as to plan my further trips or send the new trolly bag of same model and brand as a replacement.



Regards,

Rakesh Kumar Kataria



On Tue, 28 Dec 2010 15:54:03 +0530 "divya" <DIVYA.[protected]@GOAIR.IN>wrote
>
Dear Mr. Kumar


Warm Greetings from GoAir!


Further to your mailand as per our subsequent telecom we wish to inform you that as you are a valuable customer to us and as we truly value yourpatronage we wish to offer you a voucher or DD as per your convience of Rs.750/-.The voucher has a validity of 12 months from the date of issue and can be utilizedby you or any other person authorized towards future travel.


Sir, we would beobliged should you accept the above and await your confirmation on the same toprocess further. We solicit your understanding and thank you in anticipationfor your kind co-operation.





Divya UmeshCustomer Service Executive


[protected][protected][protected][protected]

From: feedback[mailto:[protected]@goair.in]
>Sent: Wednesday, December 22, 20106:37 PM
>To: '[protected]@rediffmail.com'
>Subject: FW: Feedback from RakeshKumar Kataria


Dear Mr. Kumar


Warm Greetings from GoAir!


Further to your emailand as per our subsequent telecom, we humbly request you to mail us the scannedpicture in order to forward your case to the management for necessaryconsiderations and shall revert to you at the earliest.


Assured at having yourunderstanding and kind co-operation.



Thanks& Regards,


Divya Umesh Customer Service Executive





Office: +[protected]



GoAir, Paper Box House, Off Mahakali Caves Road, Andheri (East), Mumbai 400093, India




DISCLAIMER: The information in this email is confidential and may be legally privileged. It is intended solely for the addressee. Access to this email by anyone else is unauthorized. If you are not the intended recipient, please be aware that any disclosure, copying, distribution or use of the contents of this message is prohibited. If you have received this message in error, please advise the sender immediately by reply e-mail and delete this message. Thank you.









[protected][protected][protected][protected]

From: feedback[mailto:[protected]@goair.in]
>Sent: Monday, December 20, 20105:49 PM
>To: '[protected]@rediffmail.com'
>Subject: RE: Feedback from RakeshKumar Kataria



Dear Mr. Kumar


Warm Greetings from GoAir!


At the outset, wethank you for choosing Go Air!


With reference to yourmail, we would like to inform you that we have forwarded your mail to theconcerned department for investigation.


Hence we would reallyappreciate if you could grant us some time. We assure you that we will get backto you at the earliest. We request to you to kindly bear with us.


For furtherinformation on Flight schedules / fares / booking, please revert to us at [protected]@goair.inorcontact us at[protected] /[protected]. We would be glad to assist you.We would request you to frequently visit our website www.GoAir.infor updated information.




Thanks& Regards,


Divya Umesh Customer Service Executive





Office: +[protected]



GoAir, Paper Box House, Off Mahakali Caves Road, Andheri (East), Mumbai 400093, India




DISCLAIMER: The information in this email is confidential and may be legally privileged. It is intended solely for the addressee. Access to this email by anyone else is unauthorized. If you are not the intended recipient, please be aware that any disclosure, copying, distribution or use of the contents of this message is prohibited. If you have received this message in error, please advise the sender immediately by reply e-mail and delete this message. Thank you.







[protected]@goair.in]
>Sent: Sunday, December 19, 20103:04 PM
>To: [protected]@goair.in
>Subject: Feedback from RakeshKumar Kataria


Complaints: Baggage service

>I under signed have traveled from Ahmedabadto Bangalore on13/12/2010 by your flight (Go Air) G8-101. At Bangalore I went to collect bybaggage’s that time & found my one of VIP Trolley bag fully damaged.The same time complained to your representative Mr. Abhinav sambyal he hasfilled the details in damaged baggage report & given me a copy of that& informed me that Go Air customer care people with call you regarding yourproblem. But next two days nobody has called me then I have called to Go Aircustomer care (Mr. Rahul Jhariwala). He told me you please send a mail tofeedback.Goairin. So please resolve my problem as soon as possible. PNR No.WTG6VP SEQ/127, Seat No 29 D Baggage Tag No. 00G8487043 Costt of the Trolly–Rs.3500/- Regards Rakesh Kumar Kataria DGM Reliance Infra C/o Mr. KanakMehta 1-D-38 Sector -5 Hiran Mangari Udaipur 313002 Rajasthan Mobile No.[protected], [protected]
>
>[protected][protected][protected]
>Name : Rakesh Kumar Kataria
>Address : C/o Mr. Kanak Mehta 1-D-38 Sector -5 Hiran Mangari Udaipur 313002Rajasthan Mobile No. [protected], [protected]
>Contact No.: [protected]
>Email ID : [protected]@rediffmail.com

>The information contained in this electronic message and any attachments to this message are intended for the exclusive use of the addressee(s) and may contain proprietary, confidential or privileged information. If you are not the intended recipient, you should not disseminate, distribute or copy this e-mail. Please notify the sender immediately and destroy all copies of this message and any attachments contained in it.

ReplyReply AllForwardDeleteReport Spam Actions Mark as read Mark as unread[protected] Move to folder Junk Trash k Print
Next mailPrev mail

© 2010 Rediff.com India Limited. All rights reserved. Disclaimer Privacy Policy Write to us

Dear Sir,
I have misplaced my baggage during travelling from Delhi to Srinagar by Go Air flight no G8154 on 11th Jan,2011 at 11.40 am vide PNR 8E5F73 and boarding slip no. 743963. I have already complained the concerned staff and other officials of the airliner at the spot and on the telephone but no response from them, they made one pretext and the other. I have some valuable items and other urgent documents in my lost bag.
I request ur goodself to look into the matter so that I can take a sigh of relief.

Yours Sincerly,

Mohammed Shafi Zargar,
H.No 44 Hamdaniya Colony,
New Nalabal, Nowshera,
Srinagar, Kashmir.
Phone. [protected]
M.No. [protected]

I have booked the ticket from delhi to patna in go air flight no. Go-3411 on 16th january 2011 schedule departure is morning 9:00 am. they didnt inform reg flight is delayed or cancelled, when we ask they are saying cancel the tkt and go back to yr home in very harsh & vulgar lang. Airport video rec has proof of that.

The following notice sent by me to the principal executive officer Go AIr is self explanatory. Go Air passengers who have suffered or suffer in future similarly due to act of commission/omission/misdemeanour on the part of 'Go Air' staff can send similar notice and follow it up in consumer/civil and criminal courts if the peo does not comply.:-

Dear Mr Wadia,
In forwarding herewith a mail addressed to you earlier, I am constrained to add that at long last your Lucknow Office responded to my call and despite clear endorsement on my ticket that my flight has been rescheduled to evening flight, informed me that THE EVENING FLIGHT FROM LUCKNOW TO DELHI HAD BEEN CANCELLED AND IN THE CIRCUMSTANCES I HAD TO MAKE MY OWN ARRANGEMENT FROM LUCKNOW TO DELHI OR I COULD OPT FOR CANCELLATION IN WHICH CASE MY ENTIRE FARE WILL BE REFUNDED WITHOUT ANY DEDUCTION.

SINCE THIS WAS A RECKLESS SUGGESTION I CALLED CUSTOMER CARE SERVICE WHICH CONTACTED LUCKNOW OFFICE AND CONFIRMED CANCELLATION OF LKO DELHI FLIGHT.

IN ADDITION, THE LADY EXECUTIVE INFORMED THAT GO AIR HAS CANCELLED ALL FLIGHTS ON LUCKNOW ROUTE TILL 20th JANUARY 2010 (?????).

IN THE CIRCUMSTANCES I WAS LEFT WITH NO OPTION EXCEPT TO ACCEPT CANCELLATION OF MY BOOKING.

Now the enclosed flight details obtained from the internet SHOW IRREFUTABLY that Lucknow Delhi flight GB354 APPARENTLY DID -REPEAT DID- leave Lko at 19.57 to reach Delhi at 21.21 and Delhi Bangalore flight could be easily availed of by me at 22.35.

YOUR STAFF AT LUCKNOW/CUSTOMER CARE HAS THUS CLEARLY LIED and acted out and out irresponsibly and harmed me.

SINCE THE STAFF IS WORKING ON YOUR BEHALF, A VICARIOUS LIABILITY LIES ON YOU TO UNCONDITIONALLY APOLOGISE FOR GROSS MISDEMEANOUR/ MISBEHAVIOUR AND HARASSMENT TO YOUR CLIENT AND INDEMNIFY FOR ACT OF COMMISSION/OMISSION ON THE PART OF YOUR EMPLOYEE(S) AND COMPENSATE ME FOR THE INEVITABLE LEGAL CONSEQUENCES ARISING FROM DELIBERATE DENIAL OF EVENING FLIGHT TO WHICH I WAS ASSIGNED IN WRITING POSSIBLY TO ACCOMMODATE SOME OTHER UNFAIRLY PREFERRED PASSENGER AND CONSEQUENT INCONVENIENCE, INSULT, HARASSMENT, AND TOTALLY AVOIDABLE MENTAL TORTURE CAUSED TO ME.

.PLEASE THEREFORE TREAT THIS AS NOTICE AND DEPOSIT IN MY CREDIT CARD ACCOUNT A MINIMAL TOKEN AMOUNT OF RS 10.000/ TOWARDS COMPENSATION FOR AFORESAID MISDEMEANOUR AND MALTREATMENT OF A BONAFIDE PASSENGER WITHIN A WEEK OF RECEIPT OF THIS NOTICE FAILING WHICH I WILL PRESUME THAT YOU TOO ARE A PERSONALLY AN ASSENTING PARTY TO THIS ILLEGAL ACT.

UNDER SUPREME COURT JUDGEMENT IN HS GUPTA'S CASE YOU HAVE A RIGHT TO RECOVER THIS AMOUNT FROM THE SALARY OF YOUR EMPLOYEE RESPONSIBLE FOR THIS BREACH OF CONTRACT, AND APPARENT MISCHIEF INFLICTING MENTAL TORTURE AND TREMENDOUS DAMAGE THAT MY INABILITY TO REACH MY SICK WIFE HAS CAUSED TO ME AND MY WIFE.

I RESERVE MY RIGHT TO DEMAND HIGHER AMOUNT OF DAMAGES IF YOU DELIBERATLY FAIL TO PAY THE MINIMAL TOKEN COMPENSATION DEMANDED FROM YOU.ON THE PRESUMPTION THAT YOU CONDONE THE GRIEVOUS HARM CAUSED TO ME BY YOUR STAFF AND ARE PERSONALLY AN ASSENTING PARTY TO THIS ILLEGAL ACT.
.
IN CASE OF NONCOMPLIANCE I INTEND to forward a copy of this notice along with scores of complaints displayed on Consumer Complaints Forum to competent authority in CCI and in Ministry of Civil Aviation as annexures to a formal complaint and request that they take cognizance of this totally unprofessional conduct meted out to the consumer by Go Air Airlines and punish your Airlines under their rules/instructions on the matter.
.

Yours etc
V.P.Bakshi





[protected] Forwarded message[protected]
From: V P Bakshi <[protected]@gmail.com>
Date: Thu, Jan 13, 2011 at 1:48 PM
Subject: Request from a 75 year old passenger of 'Go Air'
To: [protected]@aol.com


Dear Mr Wadia,
I am a 75 year old person booked for a flight No G8-352 from Lucknow to Bangalore, vide, PNR No 3Y91MA which has been rescheduled.
While enquiring from 'Go Air' office I was told that while my name existed on Passengers list for Delhi Bangalore Passengers, its missing from Lucknow Delhi list. I have been frantically trying to get this rectified for the last 1 hour but in vain. Mumbai Executive disconnected my call 4 times and Lucknow office is 'Looking into the matter' all this while. My wife is down with CANCER at Bangalore and she is critical and hence the urgency. I feel that until your PS intervenes my journey may be botched up.
Pl for God's sake help.
V.P.Bakshi
ex Sr Dy Secy CSIR

I, VIJAI PRATAP BAKSHI hold 'Go Air' ticket from LUCKNOW to BANGALORE vide confirmation no 3Y91MA for flight No G8-352. The flight was cancelled and rescheduled for today evening as per stamped noting of Manager Go Air Lucknow. While checking rescheduling from ' go air' Mumbai Office at about 01 PM I was informed that myname on passengers list from Lucknow to Delhi flight does not exist while its there on Delhi Bangalore list. 'GO AIR' ADMINISTRATION IS REQUESTED TO SET THE SNAG RIGHT SO THAT I CAN PROCEED FROM LUCKNOW TO BANGALORE AS SCHEDULED TODAY BY THE GO AIR EVENING FLIGHT FROM LUCKNOW RESCHEDULED AS PER INTIMATION ON THE INTERNET SITE OF GO AIR..

Had to travel on a business trip to Patna from new delhi on 19th morning (dec 2010). Called the airlines to find the flight status and was informed that the flight is delayed quiet a bit and asked to get back later next day. Cancelled my business trip for I could have missed the schedule. Trauma begins when I call up airline to reschedule and they informing me that I was no show for the flight. Well I was more than disgusted and the support staff kept me on line for hours to hear my complaint. After series of abuses and threats the supervisor heard the previous night conversation and accepted the airlines fault and promised the return in 7 days. I had a huge loss on business too.
After waiting for return again the airlines is so insensitive to the request that they failed to keep this commitment too and never made a return. Imagine the state of this airline. I wish they understand the issue or else I have to sue them for sure.

Its is brought to my notice that, apart from charging a cancellation fee of Rs.750/-, the remaning amount of the ticket is not refunded to the customer. According to GO AIR policy, the remaining amount is kept in their "CREDIT SHELL" , valid for a period of 12 months only.
This is completely unfair. The air line is bullying customers to travel with them at the risk of losing their money.
Is there a solution out? Can the customer have the freedom to choose any airline he or she wishes to travel without having to forfeit money unnecessarily???

Hi

My Wife and kid are travelling through GOAIR flight 205 from Delhi to Bangalore on 6th Jan 2011.The PNR no is LJKMZH.The flight was scheduled for 8.40 pm departure.When they had reached the airport they were informed the flight has been rescheduled to 9.10 pm. There after it was again rescheduled for 11.15pm.Now at the checkin counter they are being informd that the flight has again been rescheduled for 12pm.

Are these guys nuts???The passangers have not been informed and they have rescheduled it already by 4 hrs.

I would take legal action against GO air on this.I would also request people not to travel by GO AIR (Certainly i and my near dear once would not )

I travelled from delhi to indore[protected], sunday FLIGHT NO G8-223 pnr no 80UMV8, AND 67P1DE
Passengers name GAURAV , DEEPALI , UTSAV and BHAVAYA.
I lost one bag out of four bags .Bag has cover of army colour dark brown & green cover.
It contained some cash, jwellery, dry fruits, gifts, imp docouments,shoes and clothes .
On that unfortunate day one bag was open and your airport officials did not show us that bag as flight was too late in night.i had e mailed go air and called call center many times but no reply ????
No reply received till date from indore office and your indore office phone not working too . what is the procedure for claim if i did not get my bag.
kindly help...
--
rest is best
gaurav
pooja colour lab
ab road
dewas
phone [protected],[protected]

i am pankaj jain and i booked a ticket on 09th nov 2010 from Indore to delhi for 16th december 2010 on a Go Air flight ( PNR - ALY98F ) ( departure time 2045 hrs) through Goibibo.com and on 4-5 days prior to the departure date i got a mail from goair stating that the airline has stopped operating on the mentioned sector after 15th dec 2010. So they want me to take the full refund of the booking amount. when i searched the fare for the same day again for the fresh booking, the fares were exceptionally higher than what i paid to them. I asked them to accomodate me in to some other flight, to which they denied and goair people were just stuck on offering the full refund.
when i told them that i will fiile a complaint with consumer forum they mailed me there terms and conditions , which is totally unacceptable coz it is only favourable to them. If i cancle the ticket on my own then they will charge a hefty amount as cancellation charges and they are hte lords they can even canel the flight or can do whatso ever without paying any single penny as penalty and just offering full refund of the ticket amount.
i purchased another ticket for the same date with jetlite on the same sector after paying more amount.
please look into this matter and suggest what action can be taken and what are the options available to me?
pankaj jain
[protected]

Dear Sir,

This is to bring in your kind notice that the way you are operating this trvael company making me taht I am dealing with the bunch o[censored]nprofessional who takes their customers for granted. I have booked my Airline ticket on 30th Nov, 2010 at 1315hrs for Indore-Delhi on 23rd Jan, 2011 & returned Journey on from Delhi- Indore through online site for "Go Air" after that I was just discussing my travel plan with one of my friend that I have booked a ticket for Go - Air then she informed that Go-Air is shutting down their operation for indore from 16th Dec, 2010. I immediatelly called to Go Air office and took a feedback about it then I got a surprising answer from them the "This is true & your booking has been cancelled" then I asked why didnt you inform me that. He answered that "Make my trip" personnel must have updated you. Then I called up at our office & spoke to your execuitve and again by increasing my antonishment he said even we are notr aware that go Air is shutting down their operation from indore then I asked what Should I do. Later on I received a call from someone name Rashmi she said we will refund the money I requested her please send me an email in this regard asying that we will refund the money. After 5 days I took a follow up & some lady name Monica has received the call. Again I had to narrate entire episode to her & requested for the email for refund she asked me to keep on hold & after 20 min the call automatically disconnected.Please find attached ehrewith my ticket & suggest me whtat should I do orelse I need to sue this comapny for fraud.

Hi ,

I booked ticket with go air for my travel on 16 JULY from Chandhighar to Pune but due to heavy rains I was not able to take this route. Hence I cancel my ticket and claimed for my refunds. Go air told me that they do not do any cash refunds and will provide me a credit voucher for future bookings this was really a surprised for me hence they blocked about 7434 INR.

When in December I tried to book my ticket I asked for a voucher no and PIN( surprisingly they do not have any data security measures here and call center guy will provide all the information on telephone itself, customer service representatives have free access to the system for voucher nos and PIN numbers...??????

When I tried to use this voucher no for online booking it showed me that balance is not sufficient for booking of 5600INR. When I called again for the explanation customer service guy told me that your voucher no is already been used by some Mr. Mandharam Jethanand and Mr. Khemchand Naresh and also provide me their phone no which I tried to call but as expected it is not in use.

Customer service guy told me to send a complaint at [protected]@goair. which I did and received below mentioned reply saying that this is out of their reach and asked me to launch a compliant with cyber crime cell.

I request all the viewers of this complaint, not to travel by such air lines who are not refunding your money back. Inquire for cancellation policy and check for refunds before booking rather than falling for cheap deals with this below standard operating procedural low cost airlines.



Dear Mr. Hazare,



Warm Greetings from Go Air!



With reference to your mail we wish to inform you that your booking PNR EFAA6G was cancelled as per normal cancellation policy through our website and a voucher for the same was issued to you. PNR VCJQ6Q is booked for Mr. Mandharam Jethanand and Mr. Khemchand Naresh through our website utilizing voucher JKSKDQ FOR Rs.6254/-. As the cancellation of PNR EFAA6G and booking of PNR VCJQ6Q is done through web which is outside our purview we are constrain to state that we are unable to help you locate the identity of the transiting party and would therefore advice to seek help from cyber cell crime for further assistance.



We solicit your understanding and thank you in anticipation of your kind co-operation.



For further information on Flight schedules / fares / booking, please revert to us at [protected]@goair.in or contact us at[protected] /[protected]. We would be glad to assist you. We would request you to frequently visit our website www.GoAir.in for updated information.







Thanks & Regards,





Divya Umesh Customer Service Executive





Office: +[protected]

I travelled by GoAir (G8 229) from Delhi to Mumbai on 26th Nov 2010. The airline lost a checked in strolley bag. Upon registering the PIR with GoAir in Mumbai, I was given a few phone numbers and also the assurance that the airline would be in touch with me to give updates. I have not received a single call from them and what is more, there is absolutely no response on the numbers they gave!

I am appalled at the apathy of the staff and at how lightly they are treating the situation. Going by the number of lost luggage complaints GoAir has and the paltry amount they offer as compensation, I even wonder if this is part of their business plan to make money off passengers' checked in bags!

I am giving this forum a shot before proceeding legally against the airline.

On 22 nov 10, flew from Delhi to Indore on goair flt 223 ,PNR J8/GAOL02, after landing found one of the suitcases was missing. Tried to speak to Delhi and Indore office of Go Air, but there has been no news about the baggage. I had bought some expensive items from Delhi, and the Airline needs to compensate for that. Kindly advice me what to do in this matter.

SK Narang

Hi,

I traveled from Delhi to Pune on Saturday, 13 Nov 2010. My luggage went missing and I was promised to be updated about the status by evening. No status update was given. When I called I was told my luggage was wrongly uploaded in Jammu flight and will be delivered to my place by Sunday evening.
On Sunday I was told it has been sent to Patna and today, Monday, 15th Nov 2010, I am being told it is at Delhi.

My luggage contains my very important documents like passport and other immigration documents and It was clearly conveyed by me that I need it ASAP as I have to travel outside India on Wednesday, 17th Nov 2010. My PIR was marked as Priority.

I am really very upset with this and is going to incur loss in business if I will not be able to travel. The crew members at Pune office are regularly coming up with one excuse or the other

Luggage color: red and black
Weight: 15 kg
Type: Trolley

Flight I traveled: G8 361
SEQ: 136
PNR: JPYWSI

Dear sir/madam
I am kasa.n.v.v.satya prasad from burnpur.i have booked reservation from indore to delhi on 15th oct evening flightin goair.my confirmation number is QW1TIQ.but suddenly i got an information on 13th oct from goair customer care that flight is cancelled.i have opted for full refund on the same day.
but the customer care executive has not forwarded my request.Again i called back on 18th oct and asked the executive to forward my refund amount.he has forwarded my request but the amount is not credited to my canara bank account.
already due to your flight cancellation i have lost Rs.1000 extra amount due to which i have booked the ticket for the nextday morning flight in the same airline.That flight also departed 2hours late due to incoming flight is late on that day.i am completley unsatisfied with that airline services.
Even for my refund amount i only should call.no executive is intimating me about the status.If the refund amount of Rs.1931 is there in my account i will get interest for that amount.Who will give me the interest for that amount?why the airlineis keeping my money with them.Already 17days lapsed.why the amount is not still reflected back to my account.there is no explanation from the airline.
Atlast i got a call from them and asked me to forward a mail with scancopy of my bank statement.
As per your requirement i have attached pdf scan copy of my bank account statement,passbook scan copy and atm card scan copy also which i have used for my ticket reservation.but still there is no any confirmation sms of my refund or an itimation call from the airline.please take necessary action against the airline and arrange to refund my amount of Rs.1931 as eary as possible.i will be ever grateful to you sir
The PNR of my journey from indore to delhi in early morning flight G8-226 on 16th of october is IM7VQB.I have lost an extra amount of Rs.1000 due to my fresh booking of my same journey for the nextday morning flight in the same airline.i have booked the ticket for an amount fo Rs.3034.please arrange to refund this extra amount also which i have lost due to airline's mistake.
Thanking you sir,
with regards
kasa.n.v.v.satya prasad
cell.no:[protected]

I was travelling in the go air airlines from Pune-Delhi-Lucknow(FLIGHT NO.-G8-353) on 26Th October 2010,2 of my luggages were boarded on the aircraft from Pune (TOTAL WEIGHT-17kg),we had a transit at the delhi airport,where our flight was changed & we had to go through the security again to board in another aircraft (G8-353),on reaching lucknow,I was waiting for my luggage to come but it just received 1(of 4Kg).I was made to wait for more than an hour to fill up the PIR(property irregularity report),in which i had given all the details{(SEQ-136/67) (TICKET NO.-IF70YU) (missing luggage-13Kg (dark green trolley bag))}.
That bag has all my valuables,clothes,footwear,all my certificate & marksheets (Admission time is coming & the marksheets are important)
Please look into the matter.I have received no positive response from the airlines lucknow office(have been calloing them everyday for it)
Please I have a lot of hope from this forum,please take necessary actions.