GoAir Complaints & Reviews

Hello Sir/Mam

I am Sajjad Kadri i have booked one Reservation from Mumbai to Delhi but by mistake i have put the wrong date's. Booking Time 04/10/2011 11:54 PM
and then i called up to the Goair airline to cancel the reservation. at 12:09am same night.. But they said there would be a cancellation fee of 750rs
this is not good at-least the airline should give a freezing time to check the reservation weather the ticket is booked correctly or no.. they just go ahead and charge us like any this... I heard about Consumer Complaints Court please help me... here is my reservation PNR: QX8V7I and please do contact me for the same on [protected]

I have been struggling since December, 2010 to get a refund from goair for the attached itinerary for the sector Chandigarh to Mumbai. I had also mailed you people the scanned copy of my travel itinerary marked for "FULL REFUND" (clearly stated) dated 10 December, 2010. The same I am forwarding once again.
The reason i have been given is that u have checked in. My question stands, why did the airlines check in the passengers? was it the passengers who checked in themselves? N how can I board a flight when the goair flight on 10 Dec did not even land up in Chandigarh and u expect the flight to depart for Mumbai? To add on, I was there at the airport waiting till around 3:00pm just hoping that i could board the flight.
I at this moment of time fail to understand the reason for not refunding the amount.

THIS IS TO BRING TO YOUR NOTICE THAT I WAS FLYING FROM MUMBAI TO BANGALORE BY GO AIR.MY LUGGAGE HAD 4 KG EXCESS.I WAS ASKED TO PAY 400 RUPEES. I TOLD THAT MY HAND BAGGAGE IS ONLY 5 KG AND SHE DID NOT ALLOW ME TO TRANSFER .I PAID THE MONEY BUT SHE TOLD ME THAT NEXT TIME ONWARDS PLEASE FLY ON JET AIRWAYS BECAUSE THEY ALLOW 25 KG.

THE STAFF /EXECUITIVE WAS KARISHMA DASTOOR ,WHO WAS RUDE ALSO IN HER BEHAVIOUR.

IS GO AIR AUTHORITIES LISTENING?????????????

PRAKASH

'/goairr nightmare;i travelled by go air on 16 april 11 to goa [ustler] i paid rs 700 for extra weightn gave a 1000 re note it took 20 minto get rs 300 back at cisf security was not allowed to carry few pkts of cheese same hand bag i brought from kuwait the security told the go air guy to put it in the luggage hold but he refusedignored said its late n the luggage already gone n doors closed he asked me if i can go by next fight if its no prob. for me he said he can unload my luggage i said u can unload my luggage but u cannot put a hand bag in it? he said we r late n to go by next flight ;:aranse to which i agreed as i was not in a hurry also Äs i came out at the counter my luggage came out so i was told to go to the ticket counter there they asked me to pay rs 1775 i asked y they said thats the rule we argued if he had told me it would cost rs 1775 extra no man in his senses would have agreed to pay the amount for 3 pks of cheese as a senior citizen n a heart patient i was in bad shape shocked how i was taken for a ride .After puchasing a new ticket i went to put in my luggage the lady asked me rs 1000more for extra weight. after arguing there n going to the counters they agreed not to charge for the weight again the drama does not get over there the porter insists to carry my bag to the security gate him self to which i objected he asked for rs 100 as a favour for not charging for extra weight second time .I ve complained to the go air costomer feedback but get no suitable reply complaned 25 5 11

My parents traveling from Delhi to Mumbai on the 28th May, both being
Senior Citizens of India.
On inquiring at the Goair counter at the Delhi Airport Mr. Ishant
Mathur who was at the counter said that Goair dose not provide Senior
Citizen discount, on calling at the call center on [protected] we were
informed that they are entitled to a Senior Citizen Discount of 10%,
then why did Mr. Ishant Mathur not inform about the discount.

At the call center I spoke to Mr. Jai, Who got in touch with Mr.
Nadeem at the Delhi airport who informed my father Mr. Rajinder Madan
that they would be provided with a difference amount voucher from
Goair which they could utilize within a year, which they refused
later. This was passing wrong information second time over.
Knowing they are senior citizens this is how they have behaved with my parents.
this type of behavior is not done, if no action is taken , a legal notice and claim is going to be put against GOair.

Hi There,

I had made a cancellation in last june 2010 (5th June,2010) , I got the a voucher number (3WCDF5) which was told to valid till 12 months i.e. " 4th June 2011" but today when i was booking a flight ticket and used it , it shows Voucher has already expired.

Then thought of calling your held desk.

First of all the number you have given on the website does not exist ([protected])

Then some how i found out a contact number of your help line, ([protected]) , I spoke to guy named Raju , which initially told if get any Cancellation Voucher, that will be valid for 12 months then i told him to check why my voucher he told its expired and started telling me that it is 12 months (Raju needs to check his maths) old so you cannot use this voucher any more. Then i explained him its just 11 months over but no o[censored]se and he asked to he cannot help me , so please drop a mail to you guys.

Awaiting for a quick and very quick response.

Thanks and Regards,
Gaurav Mahajan
|Software Engineer| iGate Global Solutions Limited. No.158 – 162 (P) & 165 (P) – 170 (P). Export Promotion Industrial Park, Phase 2, Whitefield, Bangalore – 560066, Karnataka, India| Mobile : +91 [protected] |

FLIGHT NO G8-105
PNR 5N2MOQ MAIA IRENE VIEGAS 88 YRS
PNR 5N2MOQ CECELIA VIEGAS (CANCER PATIENT)
PNR 5N2MOQ OLINDA VIEGAS
PNR XOBNT2 FATIMA VIEGAS E LUIS



WE HAVE BOOKED FOUR TICKETS FROM MUMBAI TO GOA AND ONE PASSAGER WAS 80 YRS OLD AND ANOTHER HAD CANCER

WE HAD REACHED ONLY 15 MIUMTES LATE FOR THE FLIGHT AND WAS TOLD THE COUNTER HAD JUST CLOSED AND WAS NOT ACCORMODATED.

THE STAFF ON THE COUNTER WAS EXTEMELY RUDE.

THE SUPERVIOSOR SHARON D'SOUZA DID NOT EVEN GIVE US A LISTENING EAR.

Dear Sir

I booked return tickets for my family (5 passengers including me) on the GO AIR Delhi-Jammu flight using their website "www.goair.in". After filling in all the details and processing the payment, I received a faulty ticket that stated the same name for all the 5 passengers. (PNR number:3YJSNJ)

I clearly remember that I had entered the correct names for all the five members but the technical glitch in the website created this issue. Moreover, I would never write 5 same names for all the passengers.

Now, when I am contacting the customer care numbers, they insist that the only solution is to cancel and rebook the tickets. I fail to understand the logic as I will have to pay 1500/- per head to cancel the tickets without any fault of mine.

The staff of the customer service representatives is very unresponsive and the behavior is not at all helpful. I have also written emails to the feedback address but have not received any response after 3 days of calling and mailing.

This is very depressing and gives me a wrong picture of a so-called customer friendly airline! I hope I can use this forum to invite some response from GO AIR.

Thanks
Rohit Arora
[protected]

I booked a ticket for 3 from Delhi to Goa under the PNR number FPM0I0. Due to some reason, a member of our team was unable to travel, so we had to cancel his ticket. I confirmed with the cust care executive that the refund (after deduction of 750 cancellation charges) will be returned to my bank account, and not in the form of any voucher. Today when i cancelled the ticket, they told me that they wil give a voucher and no cash. After that, they tell me the voucher number saying they are unable to mail the voucher details, so how am i supposed to know if they have actualy refunded the money just ...

GoAir Suxxxx x-(

Dear Sir/Madam,
I had to face difficulty and harrasment on account of irresponsible behavior of GoAir Airlines. I had communicated with the Airlines on their feedback site. But instead of listening and addressing to the problem they are preaching their policies. I am enclosing below the communication I have had with the Airlines. It also details the problem and the response of the Airlines.



Subject: Re: WF3PZV From: Pankaj Gupta<[protected]@rediffmail.com> on Mon, 03 Jan 2011 12:41:05 To: "Feedback"<[protected]@goair.in>

Dear Madam,
Thanks for the usual beaten reply and I was naïve enough to have thought there was any benefit of communicating with you. To bring to you your notice I am not claiming any compensation from you as you can not do that with your ‘sort of’ dummy help desk. I just wanted to fulfill the ‘feedback formality’ of this unreliable airline. You are always at liberty to chant customer service, feedback, and bla-bla and quote those policies of your company whenever there is a real need of service and there is a genuine feedback. Once on a Mumbai-Delhi trip, I have seen 100ml or so water bottle being sold in your airline and when a passenger claimed a complimentary bottle, the staff acceded. What to talk of your policies? Were those who had already purchased a bottle were mindless.
Still, just for your information, and my satisfaction, I just think how the following things are possible (whatever your policies are, which are lopsided enough, though):
1. Only Delhi-Chandigarh GoAir Flight gets cancelled, while other flights, one even from Srinagar, did go as per schedule. Surely it wasn’t the weather problem, or the GoAir staff was fancying that. Again, had it been weather, how you cancel the flight as early as 1-2 days in advance. Can you give tomorrows ‘cancellation’ schedule at this moment.
2. Delhi-Chandigarh flight was not available on previous days also.
3. I requested to the staff to give me the connecting flight from Delhi to Chandigarh on the next day, i.e,[protected]. They agreed for the same but could not find the flight the next day even. This was also not a weather problem.
4. Even if it was a weather problem, they could have easily managed a taxi service for the rest of the journey.
5. Besides the weather problem, it could only be your staff going on all out strike, or some technical snag, or any other reason, but that was not evident and it could not happen for 2-3 consecutive days.
6. When you take the liberty of booking tickets months in advance, then there is also a responsibility attached with it, to make endeavors to send your passengers to their destinations, which could not be done by canceling the flights two days in advance. At the last moment how could you tell anyone to take your money back or travel only upto Delhi, knowing that at that moment the prices in other airlines would have been high.
7. I told the staff that let me fly upto Delhi, and refund the fare from Delhi to Chandigarh. I think this was a valid request. But they refused. Even a Roadways Bus, when it breakdowns in between a trip, send you in other buses, or refund you for the left over journey. I think they are smarter than your ‘Smart Airline’ and their conductors more responsible and authorized than your airport staff. Their policies too seem to be better and controlled.
8. Now, I the not so smart passenger, am left with know way out, except to keep mum and feel cheated by your smart airline. Though, I appreciate the business oriented training of your airport staff. Even at that moment of my personla agony and 'being cheated fealing, they were prompt and insensitive enough to offer me their 'smart' scheme. They offered to adjust the balance fare to be used any trip I make in 3-4 months to come. I got terrorized and refused, thinking what other problem may arise at that time, and your policies.
9. Still I do have right to know the reason for cancellation.
10. I will never recommend anyone to take go-air flight, thanks to their staff and their policies. May be others will listen me on Facebook or Twitter. I have wasted my and your time by mailing to you on your site, where there is nobody to listen.
Hope you will forward my concerns to suitable quarters.
Regards.
Pankaj Gupta
Hapless Passenger

On Tue, 28 Dec 2010 12:30:43 , "Feedback" <[protected]@goair.in> wrote
Dear Mr. Gupta,
Warm Greetings from Go Air!
With reference to your email, we would like to inform you that as per the terms and conditions mentioned on our website www.goair.in, it has been clearly stated that in case of circumstances beyond the airlines control one of such being weather conditions, GoAir may without notice cancel or re-schedule a flight.
Kindly note, GoAir will endeavour to operate the flights as per schedule, however GoAir reserves its right to cancel, reschedule or delay the commencement or continuance of any flight or alter the stopping place or deviate from the route of the journey without thereby incurring any liability in terms of compensation, damages or loss whether direct, indirect, consequential or special or otherwise in any manner whatsoever. In case of any such cancellation or rescheduling of any flight due to any reason GoAir assumes no responsibility or liability for delay in carriage of baggage by air.
Mr. Gupta, we understand the inconvenience faced by you and we truly regret the same however we need to abide by the policies as mentioned in the Citizens Charter on our website www.goair.in and hence we may not be able to accede to your request.
For further information on Flight schedules / fares / booking, please revert back to us at [protected]@goair.in or contact us at[protected] /[protected]. We would be glad to assist you. We would request you to frequently visit our website www.GoAir.in for updated information.

Thanking You,
Abdeep Kaur Naroola Sr. Customer Service Executive Office: +[protected]

From: Pankaj Gupta [mailto:[protected]@rediffmail.com]
Sent: Friday, December 24, 2010 6:30 PM
To: Feedback
Subject: Re:
Dear Ma'm,
The PNR No. is WF3PZV, 3 passengers, booked for Pankaj Gupta, Srinagar to Chandigarh, via Delhi, dt.[protected], flt. no. 457 & 144.

Regards.

Pankaj Gupta

On Fri, 24 Dec 2010 12:30:08 , "Feedback" <[protected]@goair.in> wrote
Dear Mr. Gupta,
Warm Greetings from Go Air! With reference to your email, we request you to kindly advise us your PNR.
For further information on Flight schedules / fares / booking, please revert to us at [protected]@goair.in or contact us at[protected] /[protected]. We would be glad to assist you. We would request you to frequently visit our website www.GoAir.in for updated information.
Thanking You,
Abdeep Kaur Naroola Sr. Customer Service Executive Office: +[protected]
GoAir, Paper Box House, OffMahakali Caves Road, Andheri (East), Mumbai 400093,India

From: Pankaj Gupta [mailto:[protected]@rediffmail.com]
Sent: Wednesday, December 22, 2010 5:42 PM
To: [protected]@goair.in
Subject:
I booked 3 tickets for Srinagar to Chandigarh. I was told on the date of journey that connecting flight from Delh to Chandigarh is cancelled and you can travel to Delhi only. I urged the staff to arrange me some meens between Delhi and Chandigarhand at this moment I cannot change my travel plan. The staff refused. I had to spend 10000 for reaching my destination and had to bear harrassment and difficulty as I was travelling with kids and wife who is expecting a baby. This is the second tme I had faced problem with Go-Air. I am really disappointed with the airline. Whome to contact?

Pankaj Gupta
Hapless Go-Air Passenger

Dear Sir/ Madam
I am Praveen singh (Advocate)
I traveled with Go air on 15 th feb 2011 but it was horrible experience to us, Me n my wife went to our honeymoon to Kashmir n due to ur Go air staff n crew it was a worst ending of my honeymoon...we never ever forget it.
Im sharing my experience with u....

My PNR no.- JGPD52,
my travel date with u on 14 feb 2011 but due to snowfall that has canceled n then i traveled next day from srinagar to delhi but due to staff negligence my baggage has been left at jammu n i got it by 3 PM next day, so from the first day on 14th i have to stay one night at srinagar,it cost me 5600/- and 1200 taxi and one night on 15th at delhi 6700/- and also i have to cancel my connecting flights to raipur for 2 times n it cost me 22000/- for 2 person next day. And due to ur staff negligence we have to stay one day at delhi hotel with no money,no other clothes because as my cash and clothes are in our baggage,its very humiliating and we have faced lots of problems at delhi just because of staff negligencey.
not only this..
in flight G8-154 (15/02/11) crew miss priti or priya sharma also humiliated us by her attitude and she was making faces n that was so cheap n rediculas,she was behaving like as we traveling without any cost or ticket,she was very rude to us even she dint bother to ask for some food or drink and then at last i called her to bring some drink she straightly refused to bring then i requested 3 times ,after that an other crew has supplied me, that was very worst part of our journey.
In total.
That was my 1st experience with GOAIR and it was horrible, I think i never ever try next time

PRAVEEN SINGH (Advocate)
2/6 civil lines,
Raipur (CG)492001
Cell : [protected]

Hi,

I was going to attend a funeral to ahmedabad, of my father on 15th Feb. And in such a tragic and demise situation I was cheated by GoAir airlines. I booked a ticket from telephone from Bangalore to ahmedabad of Go air airlines with PNR number:- I5BYVV. I got the ticket with status "confirmed" in my email. I got confirmation of amount debited from my HDFC bank as well. I also called airlines just before reaching airport to confirm the ticket, and i have been told that it is confirmed.
But when i reached airport at the counter I have been informed that my ticket is not complete since the amount is been declined from my Bank. I was shocked, i was anyways in a hurry and had no clue what to do, thankfully one friend was with me to support, and gave the card to airliness to counter to get it swiped. Later when i called my bank it is been told that amount is approved twice from bank side and it is been debited twice from my credit card.
Now my bank statement says I have been transacted twice. Airlines people are not helping. It seems I have been cheated, since I have got one ticket and paid twice(two tickets).
I have been calling airlines from my roaming cell phone and spent a good amount of money but got no result.

I am a Air Force Personnel,presently working as UN peace keeper in Democratic Republic of Congo(africa). After finishing my leave i took the Flight of Go Air ( Flt No.-G8/344, PNR No.-PL9XYG) at 1610 Hrs on 07 Dec 2010 from PATNA to MUMBAI. After landing at Mumbai Air port, i found my luggage missed. the ground crew of Goair has told me that the luggage hadn't loaded at the same flight on that day,they took my address of Congo and told me they will deliver the Baggage very soon They gave me Property Irregularity Report(PIR) form also.But till now neither i received my Baggage nor any information about my baggage. i have call many times to Mumbai and Patna airport,but the Goair staff doesn't have any clue,i mailed to goair complain section but received no reply. My baggage contain Some UN documents and my important documents and uniforms.the loss of it may cause suspension of my job. But GOAIR Airways is such a irresponsible Airlines ,who has no vale for their consumer.
RANVIJAY.
Mob-[protected]

Date: 11th Feb 2011
I had booked G8-193 from Mumabi to Bangalore. The flight was scheduled to depart at 7:50 PM.
However, Go Air has delayed the flight by one hour.

The reason quoted is that their is Airport Congestion, however, there IS NO WAY an individual can check and confirm if there IS a congestion in reality.

This is a lame execuse being used by Go Air (and all the other airlines).

I am registering this complaint so the we can investigate (in future) if there REALLY was Airport Congestion in Mumbai Airport on 11th Feb 2011.

Dear sir,

this is to bring in your notice that I have cancelled 2 e-tickets of Go-Air vide PNR no. is OZR984 on 3rd Dec 2010, the refund details are as follows:

Credit Note Refunds
Name Number Voucher ID Password Amount
NARAYAN SAHA 711200 3ZC34W  2MCGJK  2,831.00 INR




NARAYAN SAHA 711201 JD5MPY  HWYJRP  2,831.00 INR
 

As per their service TAT the amount must have got credited back to my account within 7 days. But till date I am waiting for the funds to be credited back to my credit card. I have tried so many times to call them up on the customer care desk but every time they put my call on hold for 30-40 minutes then after the call automatically gets disconnected.

I hereby seek your assistance in getting my money back, I will highly oblidged.

Regards,

on behalf of Mr. Narayan Saha

# [protected], [protected]

Navi Mumbai

DIRECTOR,MARKETING MANAGER
GO AIR
MUMBAI

DEAR SIR
I HAVE A COMPLAINT AGAINST YOUR STAFF .THE COMPLAINT IS THAT YOUR STAFF IS MISLEADING THE PASSENGER BY GIVING WRONG INFORMATION . THE PROBLEM OCCURRED WHEN I WAS TRAVELING FROM JAIPUR – BANGALORE VIA MUMBAI .FIRST THEY ANNOUNCED THE PASSENGER WHO ARE TRAVELING TO BANGALORE SHOULD BE SEATED IN THE SAME PLAIN AND THEN THE SECOND ANNOUNCEMENT COMES WITH CHANGING THE FLIEGHT .IT WAS REALLY HARRASING ,ANNOYING AND DISTESSFUL FOR MY FAMILY WHO WERE TRAVELING ON THIS FLIEGHT .PLEASE INVESTIGATE TO THIS PROBLEM AND TAKE NESECCERY ACTION BY HAVING A DIRECT FLIEGHT OR A VIA FLIEGHT WHERE THE PASSENGER SHOULDN’T CHANGE THE FLIEGHT .I AM A PASSENGER MY PNR NO . Q4JXSJ.ON 29TH JANUARY WE WERE TRAVELLING ON THIS FLIEGHT .I THINK YOU DON’T CONSIDER CUSTOMER FEEDBACK & COMPLAINTS.I THINK YOUR DIRECTOR&SENIOR MANAGER SHOULD TRAVEL ON THIS ROUTE TO EXPERINCE THIS PROBLEM . I WONT SUGGEST ANYBODY TO TRAVEL ON THIS AIRLINES.MY SUGGESTION WILL BE TO TRAVEL BY YOUR COMPETITORS AIRLINE .IF NO ACTION IS TAKEN THEN PASSENGERS ON THIS ROUTE WILL BE LESS.


REGARDS


ROHIT MUNDHRA

I had booked a ticket from lucknow to Delhi to travel on 8th January 2011 through my personal credit card. Subsequently, the flight was cancelled on the same day and i got my ticket cancelled. The female executive at the airport who cancelled the ticket said that amount of refund will be credited in your credit card in full within 7 working days. But it is not yet refunded. My PNR No. 8BLYVZ and the amount of ticket is Rs.5,762/-. I called up customer care many a time but they dont pick the call or disconnect without even listening. It's been more than that now and i m not releived. Please help me in this.

Indrajit Singh

i have made a booking from makemytrip for my friends Father, his wife and kid(3 months). for some reasons i had to cancel the booking from makemytrip. they charged 1000 each for adults that is fine but they charged 1000 for infant also. i paid only 808 rs but they charged 1000 for cancellation. i called customer care of makemytrip and they said it's airlines rules we cann't help you.

PNR: C4HVGP

Manish Jain: [protected]

don't know whom to write about such cases.

I (Snigdhadev Roy) have been unfortunate enough to have lost my baby's pram during the GoAir flight G8/153 from Delhi to Mumbai while returning from my holiday. This is how it all happened.
I boarded the Flight at around 12 in the cold night of 5th Jan, 2011 after the flight getting delayed for over an hour. (PNR No.UTV9H7, Seat No:16A to 16C)
I handed over the baby pram to the ground personnel at the flight stairs. I had explicitly asked if I need a receipt for the same and they said no. They said that they will load the pram in the flight. To add to this, this is the same way my wife had carried the pram while starting for the holiday.
After the flight reached Mumbai, and on unoarding the flight, I asked the groundman to get me the pram. He said that I will be getting it at the baggage collection belt. So I went inside the airport building towards the belt
But after waiting for 30 mins at the belt, I did not see the pram. It was around 2:50 in the night.
So I contacted the GoAir agent at the counter to lodge a complain. First he asked me all sorts of stupid questions rather than trying to contact the flight personnel and Delhi Airport. At last when he contacted, there was no answer from anyone.
So he took down my address, phone number, flight details and promised to contact me.
Till now there is no news of the pram. I have contacted GoAir Mumbai but they keep on saying that they are looking into the matter. GoAir does not have even a formal complain lodge mechanism as I learnt from their representative. Neither do they have the courtesy of calling us up to give the status.
I do not know how long i will have to deprive my baby of 7 months from his beloved pram.
This airline has not only lived up to their tag of being a cheap airline but are also full of irresponsile and cheap people.
I need the pram back or a refund of the cost at the earliest. Please help me recover it.

Thanks
Snigdhadev Roy
snigdhadev.[protected]@gmail.com

Hello,

I was at airport on 11th Dec' 2010 and was waiting for the departure call from Go AIR for flight G8-144 and just before 1.5 to 2 hours from the departure time, Go air sent an SMS stating that flight got canceled due to bad weather. I had no option to arrange anything at that time and it could have caused me so much harm. Go Air staff literally harassed me and it caused a lot of mental stress to me. Firstly, they said they are going to arrange a cab from Delhi to Chandigarh and when nothing happened, they simply said that they cannot do anything and cab cannot be arranged. I was all alone in Delhi in an winter evening. It is like a bad dream to me. I am thankful to God that he sent one old gentleman who was traveling to Chandigarh and he gave me company and dropped me home safely. I want to file a complaint against GO Air and I do have the signature & stamp of the Go air staff member(on airport suty) on my ticket to prove myself. In case it is required I can send the scanned copy to you.

I do have necessary proofs to prove the harassment.

Look forward to your quick response.

Thanks,
Manisha