GoAir Complaints & Reviews

Hi,

As my Dad was on death bed on Nov 12th, I had to cancel the ticket. As I was in hospital, I was not in a position to leave my Dad. Called the numbers[protected] &[protected] . For an hour I could not get the line. I tried for 6 hours but could not get it. I had requested a call back. Till today I have not recieved a call back.

Later I requested one of my cousin to try online. Even here we could see there was no way to complete formalities of cancellation.

Yesterday, after coming out my emotional trauma, I tried giving a online complaint through thier website. Even here you cannot submit any of your feedback.

I dont have any good words to speak for Go Air. There are here to cheat people. We should never opt for it.

I travelled by GO air flight G8-332 from Srinagar to Delhi on Oct 22nd. My baggage was mishandled by the crew. When i submitted my leather bag at Srinagar it was in a good condition however when i was waiting at the Delhi airport for my leather bay I saw it was opened and torn from sides. I complained about it to the customer service desk at at Terminal 1D at Delhi however so far i haven't heard anything from them.
This was the pathetic service received from GO air I will never travel by GO AIR again in my life And will suggest others also not to use Go Air.

Hello
The Go air ground staff at Patna airport is very rude. Every time I have travelled out from Patna, the ground staff removes scotch bottles from check in baggage and keeps them. They state that as rule one cannot carry scotch/IMFL bottles in check in baggage. I have been travelling since past 20 years in domestic segment, but have never come accross such rule in any airport. And funnily this doesnt apply to rum or vodka bottles of cheap brands. Only expensive brands are removed and kept by the ground staff. Why cant they buy it themselves or if they are so addicted to the scotches Mr wadia should make provision for them from his personal stocks and not from passengers. This broad daylight robberies MUST STOP.
Thanks
Mahesh K

Dear sir

I had booked Go Air flight ticket from Pune to Bangalore for 2 persons on the flight G8-368 scheduled on 5th September 2012 on this day (25th August 2012). I used the net banking option on your website www.goair.in for the same purpose, but before the payment gateway could finish its job I lost internet connection and I didn't not receive any confirmation.

Then I called your Voice Helpline and they gave me a PNR number (M2XHKB) and informed me that they had not received any payment and that I should try again within an hour to book the same tickets with the same PNR number. I tried booking again within an hour and experienced the same problem. So the money accounting to Rs. 7466.00 has been debited twice from my account and I have been informed by my banker that the money has reached you the 2nd time I tried( ref journal number 978331) but when I contacted your helpline they still inform me that they've not received any payment.even second time also

Kindly look into this matter and help me by giving me a refund and book the flight tickets.
Manohar Maski
[protected]@gmail.com

Dear Sir,
I was supposed to travel from N.Delhi to Kochi today(09.08.12) 4HXAV6. The flight was cancelled. Even though a booking was provided for 10.08.12 PNR: 4HXAV6 I was really betrayed by you. I am expending an additional of Rs. 4000/- for my one more night accommodation at the hotel and loosing one valuable working day sitting idle for your flight for tomorrow. It was informed that no relief/discount can be extended on the fare. This is really ridiculous and unprecedented. Cancellation policies prevail, but you should consider the mental agony faced by a customer bue to your last minute cancellations. They shouls consider extending possible relief/discount on the payment made as a gist of your commitment towards a deprived customer. Sitting idle at an additional cost for not of a reason of mine persuades me to write such a feedback.
Thanks and regards, Raj Carolin

Go air wale chor hain. they are the biggest thief. guys if anybody is travelling with Go Air pls be careful. they open ur lagguage and steels things from that. I was travelling from Mumbai to Delhi with G8-376 on 27th June 2012, When I put my bag into lagguage I had a movile phone in that but when reached to delhi there was no phone. Somebody pls suggest me how to file a case against those theives or dacoites i say.

My name is Jiljil Prasad and I have booked a ticket from Bangalore to Mumbai on 14th Aug 12 and Mumbai to Bangalore on 9th Sept 12 in go air airlines.
And my PNR No is TJTYSV.

I booked the ticket through go air website and when I got the ticket the travel date changed to 9th Aug 12 instead of 14th Aug 12.
Before the payment, I cross checked both the travel dates and I have no idea how the date got changed.

I have called the go air customer care ([protected]) and I told the same and I need to travel on 14th Aug instead of 9th Aug and the executive name Ms Namita (supervisor) has conveyed me that I need to pay Rs 950.00 for that and she is not ready to listen what I was trying to say and I understand that their customer care serice is excellent.

Why I should pay another Rs 950.00 for the fault in go air website?

Dear Sir/Madam,

Please refer the below mail trial with GoAir Customer Care, regarding non disclosure of non-refundable ticket state in my e-ticket for PNR #XGGNZV and now company is not ready to provide any evidence to show that I have booked my ticket under Non-refundable category. I have attached my e-tickets as an reference for the same. Even the company website also not showing any details of Non-refundable status of my ticket.

I request to take proper action against company for its truly unprofessional behavior and also my refund money back.

Thanks.
With Regards, Mithun
[protected][protected][protected]

From: Mithun Bhowmick <mithun.[protected]@gmail.com>
Date: Thu, May 31, 2012 at 1:55 AM
Subject: Re: 1st and Last reminder : Ticket Cancellation Request n Queries
To: Reena R <reena.[protected]@goair.in>


Dear Reena,

Thanks for your reply and appreciate your effort for explaining me the same; but unfortunately this is not the answer which I was looking for. This explanation has been given by Customer Care Executive already and my question was not related to your website details of L-Go Happy.

I again repeating my question: In my e-ticket for the mentioned PNR, it is no where mentioned that the fare category is "L-Go Happy" and it is non-refundable. How could I trust on Go-Air that the booking PNR was against the mentioned category, which in no-refundable? Non of the attached screenshots help me to get the answer of my question.

I am considering that Go-Air is not able to answer my question and I will seek legal assistance to get the answer and my refund money.

Thanks for your time and surely I forgot my last on-flight experience of Go-Air as an exception and wish if I plan any future travel with go-Air, it will be pleasant.

With Regards,
Mithun Bhowmick
On Wed, May 30, 2012 at 4:46 PM, Reena R <reena.[protected]@goair.in> wrote:

Dear Mr. Bhowmick,

Warm Greetings from GoAir!



At the outset we sincerely apologizes you for the delay in response.



With regards to your email, we would like to inform you that the booking against the PNR # XGGNZV has been done under special fare category which is “L-Go Happy”. Sir, as per the terms and conditions these fares are non-refundable which means you will get only taxes refundable.Hence, we very humbly request you that if you wish to cancel the booking then you will get only taxes refundable.Below is the screen shot for your kind perusal.







Further, we would like to sincerely apologize you for the inconvenience caused to you. We wish to inform you that we have counseled our crew to behave in a manner befitting the organizations values. We at Go Air always believe and are trained to put our Customers first. A seamless, comfortable travel experience is what we aim to go about every time. At times, as in this instance, there are short falls. Feedback such as yours helps us improve. We hope you shall view this as an exception and consider giving Go Air an opportunity to welcome your aboard once again.



It is unfortunate to note that you have a cause to complain about our services. We wish to assure you that it is our constant endeavor to provide outstanding service to you and ensure that your flying experience with us is always pleasurable.



We humbly request you to treat this case in isolation it deserves and do not let it deter you from patronizing Go Air





Thanks & Regards



Reena Rakshe Customer Care
Office: +[protected]

C-1, Wadia International Centre (WIC), Pandurang Budhkar Marg, Worli, Mumbai- 400 025, INDIA











DISCLAIMER: The information in this email is confidential and may be legally privileged. It is intended solely for the addressee. Access to this email by anyone else is unauthorized. If you are not the intended recipient, please be aware that any disclosure, copying, distribution or use of the contents of this message is prohibited. If you have received this message in error, please advise the sender immediately by reply e-mail and delete this message. Thank you.












From: Mithun Bhowmick [mailto:mithun.[protected]@gmail.com]
Sent: Wednesday, May 30, 2012 10:41 AM
To: Reena R
Subject: 1st and Last reminder : Ticket Cancellation Request n Queries



Dear Reena,

With reference to your below mail, which you sent me 7 days back with an assurance of sorting out my issue by next day; still there is no answer from your end.

It is more than a week from my first mail, please consider this mail as last reminder in that continuation. I will wait for next 3 more days and after that I will have no choice other than taking legal assistance for this issue.

I am reachable @[protected]/[protected] and preferred to time to call me before 12 PM any day.

Thanks.
With Regards, Mithun

On Wed, May 23, 2012 at 3:48 AM, Reena R <reena.[protected]@goair.in> wrote:

Dear Mr. Bhowmick,



Warm Greetings from GoAir!



At the outset we thank you for writing to us.



With reagrds to your email, we would like to inform you kindly allow us time till tomorrow so that we will be able to assist you further.



We hope to have your understanidng and co-operation.







Reena Rakshe Customer Care





• Office: +[protected]







Thanks & Regards,



C-1, Wadia International Centre (WIC), Pandurang Budhkar Marg, Worli, Mumbai- 400 025, INDIA.



DISCLAIMER: The information in this email is confidential and may be legally privileged. It is intended solely for the addressee. Access to this email by anyone else is unauthorized. If you are not the intended recipient, please be aware that any disclosure, copying, distribution or use of the contents of this message is prohibited. If you have received this message in error, please advise the sender immediately by reply e-mail and delete this message. Thank you.





[protected] Forwarded message[protected]

From: Mithun Bhowmick <mithun.[protected]@gmail.com>

Date: Sat, 19 May 2012 14:02:10 +0530

Subject: Ticket Cancellation Request n Queries

To: [protected]@goair.in



Dear Manager,



With strong disappointment with the services of GoAir, I am sending this

mail with my request. I hope you will reply me with relevant details as

being requested in below section.



I have booked my ticket on 24th April with below Itinerary details:



*ITINERARY:**FROM/TO**FLIGHT**DAY* *DEPARTURE**ARRIVAL**PNR*DEL ( NEW DELHI

(TERMINAL 1D)) / BOM ( MUMBAI TERMINAL 1B) G8 - 16208Jun2012Fri-08Jun2012

13:50Fri-08Jun2012 15:55 XGGNZV



Due to some personal reasons, my travel is postponed and I requested the

Customer Care (*@ [protected][protected]:44 PM*) to cancel my ticket with

deducting the applicable cancellation charges. In response to my request,

the executive has denied any refund. *She had an explanation that I booked

my ticket under "Go Happy" category and the ticket is non-refundable*.



Since I couldn't recall which category I have used during the ticket

booking, I requested her to provide me a mail with below evidences:



1. *Any proof explaining the ticket is non-refundable*. Till now whatever

mails I have from GoAir for this Itinerary, *it is nowhere mentioned that

the ticket is non-refundable*



2. *Any proof of the booking category is same as mentioned by Tele-Executive

*



In reply to these questions, tele-executive denied to provide any proof for

the same and she routed the call to her Senior, *Mr. Subhash (if I

recollect his name correctly), who keep me in wait for approx 5-10 mins and

once I explained him my query, without saying a single work he disconnected

the call*.



On 6th May'12, I experienced your in-flight poor services, where crew

members don't bother to provide a glass of water in 2 hrs. of fly from

Mumbai to Delhi after many requests, now your Customer Care has added

feather in the cap of poor services.



In a note, I want to highlight you that* I tried to cancel this ticket from

company website (www.GoAir.in) and there is also no reference that the

ticket is non-refundable*.



*I will wait for next 7 days for your reply on the above queries*. In case

of no response received from GoAir management, I will take legal assistance

to get the above details and my refund money.



This is an issue of information hiding and manipulation of details to keep

Customer in dark and many people could get affected by this if you are not

going to stop this practice.



Expecting response from you within 7 days.



With Regards,

Mithun Bhowmick





On Tue, Apr 24, 2012 at 1:57 PM, <[protected]@goair.in> wrote:



> **

> ** *PNR:**XGGNZV*Receipt and Itinerary as of Tue-24Apr2012 13:55

> Service Tax Invoice *PAN:* AACCG2599K

> *Service Tax No.:* AACCG2599K ST001 *Go Airlines (India) Ltd.*

> C/o Britannia Industries Limited, A-33,

> Lawrence Road Industrial Area,

> New Delhi - 110035.

>

> - The PNR Number is a unique number and may be treated as Invoice

> Serial Number.

> - All disputes are subject to exclusive jurisdiction of Mumbai.

> - This is a Computer Generated Invoice and carries a digital

> signature.

>

> All our departures from Kolkata will be from the International Terminal.Kindly present either the itinerary receipt or the E-ticket with a valid

> photo ID at the airport and check-in counter. Our check-in counters are

> open 2 hours prior to departure and close strictly 40 minutes prior to

> departure.

>

> *New direct flights starting 01st May 2012*

> GoAir will add Chennai as the 22nd destination on their network, with

> double daily services between

> Chennai - Mumbai and a daily service between Chennai - Pune. Chennai

> connects Port Blair with 5 weekly flights. Chennai also connects to Delhi,

> Chandigarh, Patna, Ranchi via Mumbai Visit www.GoAir.in for details

> SMS to 57333

> G8 [flight Number] - You will receive an update on flight status

> G8 [City Code] or [City Name] - you will receive an update on the next 3

> hours for all the Arrivals/Departures from that city

>

> *MITHUN BHOWMICK*FLAT NO 43 VIJAY ANNEX 32 WAGHBIL THANE THANE

> MAHARASHTRA 446006IN

> *ITINERARY:**FROM/TO**FLIGHT**DAY* *DEPARTURE**ARRIVAL**STOPS*DEL ( NEW

> DELHI (TERMINAL 1D)) / BOM ( MUMBAI TERMINAL 1B) G8 - 16208Jun2012Fri-08Jun2012

> 13:50Fri-08Jun2012 15:55 0 *Passenger(s)**Charge Description**Original

> Amount**Amount* *BHOWMICK, MITHUN *NSST - ADVANCED SEAT SELECTION 0.00 INR0.00

> INR *Seat : 6C *L - ECONOMY - 45 Days Advance Purchase Fare 770.00 INR770.00

> INR INSU - INSURANCE 129.00 INR129.00 INR **FUEL - Airline Fuel Chargedel

> - DEL 2,400.00 INR 2,400.00 INR**TAX - Service Tax + EC + HSEC - DEL

> (Original Amount: 2400) 119.00 INR119.00 INR TAX - ST + EC + HSEC - PHF -

> DEL 2.00 INR2.00 INR TAX - Service Tax + EC + HSEC - DEL (VAT-Tax:On

> AIRFARE 770)38.00 INR 38.00 INR TAX - Transaction Charge - DEL 50.00 INR50.00 INRTAX - Airport fees-UDF - DEL 225.00

> INR225.00 INR TAX - Passenger Service Fee - DEL 233.00 INR233.00 INR

> *Reservation Totals:* Air fare 770.00 INR Taxes and Surcharge 3,029.00 INRSpecial

> Service 0.00 INRService Tax 38.00 INR *TOTAL* *3,966.00 INR*

> *Payment Summary:*MITHUN BHOWMICK

> 24Apr2012, CCAV

> 3,966.00 INR*TOTAL PAYMENTS* *3,966.00 INR*

> * For Go Airlines (India) Ltd.

>

> (Authorised Signatory) * *Fare Conditions*

>

> Dear Guest,

> Please read these fare conditions carefully, your acceptance of the

> booking will prima facie constitute a binding contract of carriage between

> yourself and the Company on the terms as stated below. *Mode of Booking:*

> You can book the ticket either by visiting our website www.goair.in or at

> the airport ticketing counter or by calling our customer call centre or

> through any designated travel agents or online travel web portals.

> * Mode of Payment * You can book tickets by using credit/debit card

> through any of the modes mentioned in clause above or by paying cash at the

> airport ticketing counter.

>

> * Fares, taxes and surcharge *

> Fare as charged from you includes applicable passenger service fee,

> transaction charge, service tax, cess, fuel surcharge and additional

> airport fee (UDF) on flights from certain airports. Fares are subject to

> change until purchase of ticket.

>

> * Confirm your booking *

> Kindly confirm the status of your booking (PNR) including the correctness

> of your personal details (name, age, etc), date and time of journey within

> 24 hrs of the booking. Many a time such details may not be recorded

> correctly either on your ticket or in our record. For this purpose you

> shall call at our call centre, at [protected] (toll free) or [protected].

> GoAir does not accept any responsibility of incorrect information appearing

> in your ticket or our records. The booking in our database is the primary

> record of carriage and in the event of any differences between your ticket

> and our database, the information recorded in our database will prevail.

>

> * Baggage Allowance *

> Checked-in baggage allowance per Guest is as follows: For GoSmart and

> GoFlexi: 20kgs For GoBusiness: 35kgs Any excess baggage will be charged @

> Rs. 200 per kg.

> In addition to the checked-in baggage allowance, Guests are allowed to

> carry hand baggage to the aircraft subject to a maximum weight of 10kgs per

> Guest. Guests traveling with an infant aged between 7 days to 24 months are

> allowed to carry one additional small cabin baggage for baby food etc. and

> one fully collapsible baby push chair or stroller or baby basket, the

> maximum weight of additional baggage for infant shall not exceed 5kgs.

> The size of the cabin hand baggage shall not exceed 55 cm x 35 cm x 25 cm

> (Total 115 cms). GoAir assumes no responsibility or liability for delay in

> carriage of baggage by air. Please note that no hand baggage, other than

> laptop, digital camera and valuables is permitted while boarding from

> Srinagar, Jammu and Leh Airports.

> For health and safety reasons, GoAir will not accept any individual

> baggage item exceeding 32 kgs. For oversized baggage, including sporting,

> musical equipment etc. an additional charge of Rs. 1000/- per baggage per

> sector will be levied. GoAir reserves the right to refuse to carry any

> luggage that does not comply with its policies.

> Guests are also advised that valuable items such as jewelry, computers and

> electronic devices, keys, important documents/materials, medications or

> medical equipment that cannot be replaced easily should not be included in

> the check -in baggage. GoAir do take measures to ensure that your check -in

> baggage is transported safely to the destination, however, it does not

> accept any responsibility in case the check - in baggage including valuable

> items placed in it are misplaced, stolen or broken in transit except as

> described below.

> In case of loss of check-in-baggage solely due to our negligence then

> GoAir would be liable to pay for the loss of baggage subject to a sum

> calculated at the rate of Rs. 200 per kg multiplied by weight of such lost

> baggage subject to a maximum of Rs. 4000/- per bag.

>

> * Changes to Bookings *

> Subject to availability and payment of all applicable amounts, changes can

> be made to your booking as follows:

>

> 1. Change of date or time of the booked ticket can be made by

> notifying us at least 2 hours prior to the Scheduled Departure Time either

> by visiting our website or at the airport ticketing counter or by calling

> our customer call centre. You would be liable to pay the charges for such

> changes, for charges, please refer to our website www.GoAir.in

> 2. No change of name as printed on the ticket will be permitted.

>

>

> * Cancellation and Refund *

> You can cancel your booking anytime prior to scheduled departure. You

> would be entitled to refund of ticket as per the refund rules and

> cancellation charges applicable to the ticket issued to you and more

> specifically mentioned in the citizen charter. Refund for cancellation of a

> booking made through an authorised travel agent or online travel portals

> will be issued to the credit of the travel agent or online portal, you

> shall contact the travel agent or the online portal for collecting your

> refund. . Where the cancelled ticket was booked using credit /debit card,

> the refund amount will be processed back to the credit/debit card account

> through which the ticket was booked. We generally process the refund of

> your ticket within 15 business days of the cancellation of the ticket.

> In case bookings are done at GoAir ticketing counter by making cash

> payment, the applicable refund amount upon cancellation will be processed

> and returned by way of an account payee cheque in the name of the passenger

> making the booking within 15 business days of the cancellation of the

> ticket.

> In case of no show or cancellation of promotional fares tickets only the

> applicable passenger service fee shall be refunded in the form of a credit

> voucher with a validity of 12 months, which can be used for future travel,

> or upon request the said amount can be refunded in the mode of payment in

> which Guest booked the ticket.

>

> * Baggage Screening *

>

> Wherever required, check-in baggage should be screened through an X-ray

> machine before you proceed for check-in counter.

>

> * Documents required at the time of Check-In. *

> Photo Identity Card: Guests are required to present her/his valid photo

> identification at the time of check-in.

> Valid ticket and Boarding pass: You shall ensure that you carry a valid

> ticket or boarding pass at all times during your journey.

> Credit/Debit Card: In case you have booked tickets with your credit/debit

> card, please carry the original credit/debit card or a photocopy (both

> front and back) of the same (Please hide the CVV (three digit number

> written on the back of your credit/debit card). If you have made the

> booking using someone else's credit/debit card, please carry an

> authorization letter from the card holder as well as a photocopy of that

> credit/debit card as described above.

> GoAir reserves the right to cancel any booking, in case of suspected fraud

> or otherwise without any notice or ascribing any reason to the Guest.

>

> * Check-in and Boarding Closing Time*

>

> Check-in commences 2 hours prior to the scheduled departure (3 hours in

> case of Srinagar and Jammu airports). Check-in counter closes 40 minutes

> prior to the scheduled departure time. You shall be at the check-in counter

> with your luggage duly x-rayed and with all valid travel documents before

> the close of check-in counter.

> In order to avoid last minute rush, Guests are advised to report at least

> 60 minutes prior to the scheduled departure time (90 minutes in case of

> Srinagar and Jammu airports) at the check-in counter.

> Boarding Gate closes 20 minutes prior to the scheduled departure time. In

> case you fail to show up at the check-in counter or at the boarding gate

> you will be treated as "no show" and fare paid will be forfeited.

>

> * Confirm flight schedule *

> Guests who have booked their flights well in advance of the scheduled

> departure date are required to re-confirm the scheduled departure date and

> time of your flight between 72 and 24 hours before the scheduled departure

> as mentioned to you at the time of booking. You can check the flight status

> either by calling our call center or by visiting our website at

> www.goair.in.

>

> *Airline’s Right to Refuse Boarding*

> GoAir reserves the right to refuse boarding to persons who are under the

> influence of alcohol or drugs or whose behavior is found to be violent or

> abusive, or where we believe that denial of boarding is necessary for the

> safety, security and comfort of other Guests or for the protection of the

> aircraft and / or other assets. Such persons will be treated as ‘no show’

> and fare paid will be forfeited.

>

> *Right to Search*

> GoAir reserves the right to search Guests’s baggage for reasons of safety

> and security and to check whether the baggage contains any unacceptable or

> prohibited items. If the guest refuses to comply with such searches or

> scan, we reserve the right to refuse carriage to such Guest and her/his

> baggage without refund of fare and without any other liability to such

> Guest.

>

> *Cancellation and rescheduling of flights *

> GoAir will endeavor to operate the flights as per the schedule, however,

> GoAir reserves the right to cancel, reschedule, postpone, prepone the

> schedule of the flight or alter the stopping place or deviate from the

> route of the journey. In case of any such cancellation or rescheduling of

> any flight due to any reason, GoAir follows a policy as laid down by the

> Directorate General of Civil Aviation under the Civil Aviation Requirements

> section 3 - Air Transport, Series 'M' Part IV, Issue I, dt. 06.08.2010,

> w.e.f.15.08.2010 to apply in situations where there is denial of boarding,

> cancellation or delay of flight. Guests on hopping/via flights are hereby

> informed that other than on medical grounds, they are not permitted to

> deplane at the stopover station. For more details please refer our

> 'Citizens Charter' on www.GoAir.in.

>

> *Snacks and Beverages*

> For Guests flying on Go-Business ticket, complimentary snacks / beverages

> are offered on board. For other Guests, we have made arrangement with a

> reputed service provider to provide a selected range of snacks and

> beverages for consumption on board on chargeable basis. Though we do take

> precautions that our Guests are provided with fresh, healthy and hygienic

> snacks and beverages, however, we do not accept any responsibility on this

> account. In case of any complaint against the food and beverage served to

> our Guests the same shall be directly be reported to the service provider

> whose contact details will be available on board.

>

> *Governing Law and Dispute settlement mechanism *

> These terms and condition shall be construed by and governed in accordance

> with the laws of India. All disputes arising out of or in connection with

> these Terms and Conditions shall be settled by the courts in Mumbai, India

> which shall have the exclusive jurisdiction to hear the matters in relation

> to these Terms and Conditions.

>

> *Detailed terms and conditions *

> It is mandatory for the Guests to go through the detailed terms and

> conditions and the citizens charter which govern booking of tickets and

> travel in GoAir network which are displayed at GoAir website www.GoAir.in.

> Booking of ticket constitutes the acceptance of these terms and conditions

> with respect to travel in GoAir network.

>

> *Contact GoAir On*

> If at any point you need any assistance or special services, please feel

> free to contact our Customer Service Executive at [protected] (toll free) or

> [protected]. Email: [protected]@goair.in

>

> *Thank you for choosing GoAir as your preferred airline.*

>

I am a Cancer lady patient and have a "Fit to fly Certificate". The porter attending to me at the request of a wheelchair for a flight to Patna openly asked for a bribe and the Duty Manager and other staff appeared to be so scared of this porter M M Tiwari, apparently a Gangster Don of the airport that The manager clearly overlooked and ran away leaving me crying at the counter. The porter also said that mother and sister of Jeff Wadia were his family!!! Ultimately, I travelled crawling as Go Air did not give me a wheelchair without paying a bribe. I am astonished at the behaviour of such crude gangsters who are employed by Go Air at Terminal 1D at Delhi Airport. You can verify details even with the Airport authority;
Name of Pax: Tarana Mohan (email [protected]@gmail.com )date 31 May, 2012 time 1330 to 1445 hrs. Departure Terminal 1D, Delhi Airport. Have our Airlines come down to this level?
Flight G8343/ PNR Number YGXTZM

On 13 may i reached at IGI airport go air counter as per norms 40 minute prior to departure but they refused to give me boarding pass and told i am late and counters are closed. But as per there norms couter closes 40 minutes before departure and i was at counter at that time.

I had called Go Air on May 17, 2012 to claim refund for a cancellation of a ticket (of May 3, 2012) done (PNR No PMUBH0).

The customer service representative informed me that on cancellation a voucher is generated which can be used for future bookings on Go Air. This is not informed to the ticket holder when he is cancelling the ticket. The cancellation voucher generated states refund would be credited in 15 working days. After waiting for about 15 days, I called up Go Air and on enquiry was told about the fact of the voucher getting generated. In fact the voucher details are also not mentioned on the cancellation advice generated and getting the voucher details requires the customer to call up Go Air.

All this means, that the airline holds on to the customers money for nearly 2-3 weeks which is not appropriate.

The option (whether to get a voucher or a cash refund) should be given to the ticket holder at the time of cancellation.

I have booked to and fro air ticket with Go Air with PNR No. 2N6EBM At the time of booking, I was also asked to take travel insurance for peace of mind. Accordingly going by the assurance of the GOAIR, I opted for the travel insurance also. The travelling date was initially from 04.06.2012 which was subsequently preponed to 28.05.2012. The re-scheduling was easily done by the GOAIR, however the policy letter of the travel insurance was not changed. I wrote to the Goair, who simply washed of their hand that it is not their responsibility and has to be taken up with TATA AIG. On the other hand TATA AIG says that they do not change the policy in the case of preponement/cancellation. The attitude of both the companies clearly amounts to cheating with public and accordingly deserves to be taken to task so that they do not adopt these kind of malpractices to cheat the gullible customers. The insurance schedule No. is HM448926

I traveled from Bangalore to Mumbai. Below are my travel details, while emptying my bag I found that 2 pen drives and one HTC head phone were missing. All three items were kept within front zip of my bag that I had checked in. Pen Drives had important company business information and software. Please suggest further.

Flight: G8-194
Departure: 10:05 PM, Mar 16, 2012
PNR: JDKDSG
Ticket No:JDKDSG,JDKDSG
Pradeep Pathak

I had booked a return flight from bangalore to srinagar . Both ways it is a one stop flight at Delhi. Yesterday GoAir people called me and informed that they are cancelling the Bangalore to Srinagar flgiht and refused to accommodate me in any of their flights as they are saying no flights are operating between Srinagar to Bangalore. I could see flights from Srinagar to delhi and then delhi t obangalore for the same day (18th march 2012) but they are saying that is a break journey and they cannot accommodate me like that even though I am the one suffering as i will have to take the break journey and its their fault that they cancelled the flight!
Rebooking now in any flight will cost me double the amount and it does not compensate returning of fare. I have a holiday planned!
Either the airline should give me a break journey flight as it is anyways available with them or they souhld pay double the fare as that is the cost of rebooking now !!
My PNR number is :: 28ZBYR.

The staff of go air at the terminal 1b were giving deceptive information and misleading passengers bound to goa flight from Mumbai 179 on 22nd Feb 2012.

Aparantly the duty manager Yezdi who claimed to have the highest authority was completely incompetent.

Flight was schedule to depart at 5:25am but initially due to bad weather it was delayed and at 7:30am the staff started saying its a technical problem. We are still at the airport for our flight while I'm writing this.

The delays happen but the problem was the attitude of the staffs especially Yezdi who aggravated the situation and left the scene for his subordinates to manage.

I hope today is his last day with the airline industry.

Vikrant Pangam

I booked a return flight on GoAir for March 02, 2012 and March 07, 2012. I wanted to reschedule the flights and was willing to pay the requisite charges. I tried doing so through the website, but the website just did not work. I called up the customers care and they stated that the rescheduling for one way would amount to Rs 948/- per flight. I agreed to the amount and the call center agent was making the changes. The call got disconnected and I could not connect with the call center again.
Frustrated, I booked the flights with SpiceJet and went on GoAir website to cancel the tickets (again willing to pay the cancellation charges). Now, the website says that I have an outstanding balance of Rs 948 against my bookings. When I call up the call center, I get to know that till the time I pay the rescheduling charges i will not be able to cancel my tickets. This means I pay another Rs 1000 extra despite the fact that I do not even wish to travel by this airlines. The call center agent conviniently shrugged of his responsibility by giving me a feedback ID i.e. [protected]@goair.com.

Just to ensure that my money does not get reduced any further, I paid the outstanding amount and got the tickets cancelled. When I try sending a mail to the feedback ID, it says "Delivery to the following recipient has been delayed:

[protected]@goair.com

Message will be retried for 1 more day(s)"

This has been happening for more than 4 days now. For just an amount of Rs 948, I am feeling utterly cheated. How should handle this situation?

TO WHOM SO EVER IT MAY CONCERN

16 Dec 2011// 1045 HRS @ PUNE AIRPORT: IT WAS REALLY A PAIN BOOKING MY TICKET WITH GO AIR FOR MY TRAVEL FROM PUNE TO DELHI AS I HAD THE WORST EXPERIENCE FOR THE SAME. PLEASE NOTE: THE FLIGHT NUMBER G8 362 & PNR: FLFEBS.

I BOOKED THE TICKET THROUGH MY REGULAR TRAVEL COORDINATOR, & IT WAS THE FIRST TIME I WAS TO FLY WITH GO AIR. THE SCHEDULED DEPARTURE TIME FOR THE FLIGHT WAS: 1135 HRS. ON REACHING THE AIRPORT I CHECKED OUT THE FLIGHT STATUS ON THE DISPLAY BOARD, WHICH READ FLIGHT DEPARTURE: 1135 & CHECK-IN TIME: 1115, ACCORDING TO WHICH I ENTERED THE AIRPORT & PROCEEDED TOWARDS THE BAGGAGE CHECK IN COUNTER. ON REACHING THE PERSON IN CHARGE INFORMED ME THAT THE FLIGHT HAS ALREADY TAKEN OFF, WHICH CAME AS A SHOCK TO ME. ON ASKING THE REASON, THE STAFF TOLD ME THAT THE FLIGHT GOT RESCHEDULED TO 1115 HRS AND THE FLIGHT HAS TAKEN OFF. THE TIME IN MY WATCH THAT TIME WAS 1100 HRS & THEY INFORMED THAT THE FLIGHT HAS ALREADY DEPARTED. ON ASKING WHY WEREN'T THE PASSENGERS INFORMED, I WAS SAID THAT THEY HAD DROPPED A MESSAGE, SORRY TO SAY THAT I HAVEN'T RECEIVED THE MESSAGE TILL THIS TIME. ON ASKING ABOUT THE AUTHENTICITY OF THE MESSAGE, THE SUPERVISOR SHOWED ME AN EXCEL SHEET WHEREIN IT WAS MENTIONED-NAME OF THE FLYER & MESSAGE SENT OR NOT- WHICH WAS NOT A GOOD REVERT FOR MY QUESTION. I WAS MADE TO LEAVE THE AIRPORT PREMISES. AFTER THAT I WALKED TO THE GO AIR COUNTER OUTSIDE THE AIRPORT WHERE I WAS ATTENDED BY MANNER LESS FEMALE STAFF WHO BEING FROM SERVICE INDUSTRY HAD NO ETIQUETTE TO TALK TO HER GUEST PROPERLY. I WAS INQUIRING ABOUT THE SAME ISSUE WITH HER WHEN SHE STARTED TO EXPLAIN ME THE DIFFERENCE BETWEEN CHECK IN TIME & DEPARTURE TIME OF WHICH I, AS A REGULAR FLYER, AM VERY WELL AWARE. SHE ALSO THREATENED ME THAT SHE WILL CALL THE SECURITY IF I DID NOT MAKE A MOVE FROM THE COUNTER. I HAD A VERY SIMPLE QUESTION FOR HER- "IF THE FLIGHT'S DEPARTURE WAS AT 1115 HRS & IT WAS 1100 HRS IN THE WATCH HOW CAN THE PLANE BE IN AIR?" TO WHICH SHE SAID THAT- "THERE IS NO POINT EXPLAINING YOU AS YOU WILL NOT UNDERSTAND"- SORRY TO SAY THIS BUT YOU AS A COMPANY SHOULD TRAIN YOUR EMPLOYEES WELL SO THAT THEY DON'T THINK THEMSELVES AS THE KING WHEN THE CUSTOMER IS IN FRONT OF THEM. INSTEAD OF GIVING ME ALTERNATIVES FOR THE SCHEDULED DEPARTURE THAT DAY, THE STAFF SPOKE VERY RUDELY & DID NOT FIND IT IMPORTANT TO REVERT FOR MY QUERY.

I HAVE BOOKED THAT SECTOR TICKET AT 3600 INR, MAY I KNOW WHO CAN JUSTIFY THAT AMOUNT? I DID NOT RECEIVE ANY MESSAGE ON MY CELL PHONE, HOW CAN YOU RELY ON A MESSAGE IF IT HAS REACHED THE CLIENT OR NOT. IF IT IS A CASE OF FLIGHT DELAY & THE MESSAGE DOES NOT REACH THE CLIENT, THERE IS NO LOSS TO US, BUT IF A CARRIER IS FLYING BEFORE TIME HOW CAN YOU RELY ON THE SMS?

I HAVE REALLY HAD A VERY VERY BAD EXPERIENCE & SO I HAVE SPARED TIME TO BRING IT TO YOUR NOTICE SO THAT YOU CAN PROCEED WITH SOME ACTION ON THE SAME..

I WANT TO LAY FEW SUGGESTIONS:

- PLEASE IN CASE OF FLIGHT FLYING EARLY IT WILL REALLY BE A GOOD SERVICE IF A CALL CAN BE MADE TO YOUR CLIENTS INFORMING ABOUT THE CHANGE IN THE SCHEDULE.

- PLEASE GIVE A PROPER TRAINING TO YOUR FRONT LINE STAFF, AS YOU ARE IN SERVICE INDUSTRY, SO THAT THEY WORDS & GESTURES PROVE THAT THEY ARE FROM THIS INDUSTRY.

EXPECTING AN ACTION AS SOON AS POSSIBLE FROM YOUR END..

REGARDS,

PRANAV SHRIVASTAVA

I was travelling from Bangalore to Srinagar by Go Air flight (G8-372 ) on 3rd Dec’11. The flight schedule was depart Bangalore at 8.15 am and reach at 1.15pm to Srinagar.
I was told it is the same Aircraft that will go to Srinagar and we do not have to get off the aircraft. Due to fog in Bangalore on 3rd morning all flights were delayed. Fog got cleared and flights started taking off. But Go Air flight was not stationed in Bangalore and was to fly from Chennai. There was no proper communication as to time of departure and subsequent course due to delay. Finally the aircraft arrived around 11.30am and gates were opened to board. Until this time there was absolutely no effort made by the staff at the Bangalore airport that the flight will be only up to Delhi and it will not connect Srinagar. This is pathetic way of working. No announcement, no sms, no call no communication at all to inform that passengers to Srinagar are affected. When asked the reason they were rude to explain and instead of making thing easier they made it worse by telling either board now or miss the flight at the last minute. This is national airline I don’t understand how can such unprofessional ground staff be hired.
The misery did not end here. We decided to go to Delhi, on landing we went to the counter at terminal 1. The lady at the counter took the ticket and boarding pass for inquiring when next flight is departing Delhi to Srinagar. She said there was a flight at 7.20am. We were fine with it. She hand wrote the details and told she couldn’t print the ticket at that time. We spend around couple of hours at the airport for a hand written ticket. Net day morning I called up a toll free number of Go Air, to my shock (or I should have got used to worse working ways of Go Air) I was told I had no booking in the flight and I had a booking on flight departing at 11.30am. I was prepared and was on the way to airport that that time. I had to spend time again in the morning at the airport to have it changed to the 7.20 flight causing further problems.

Go Air is an example of poorly run airline and pathetic staff. This was worst flying experience of life. I was on a holiday to Kashmir and had made necessary arrangements. Due to totally unprofessional airline I missed out on a day of holiday and also 6 to 8k of money due to the mess.

Hi,

I had booked Go Air flight details are as under:

PNR no- ECLG4I
Flight No- G8-207
Journey- Delhi to Bengaluru
Date of travel- 10th July 2011
Passenger Name- Pooja Chawla

I had got the ticket cancelled at Delhi Airport through the airline counter itself. But the refund has not been made yet.

After inquiring from the company customer care, I got to know that the ticket has not been cancelled by the airline. It is surprising to see that an executive of Go Air sitting in the counter took my ticket to cancel & intimated me that it has been cancelled but actually it was not. The Airlines is saying me that I have not cancelled my ticket so they cannot pay. But it was there own executive who have physically taken my ticket and cancelled it on spot.

It is a pain to that a regular traveler is harassed in such way and the airline is happy cheating my money.

Can you help me in understanding the case and refund the amount.

Hi,

This is to complaint against Go Air, stealing valuables from check-in luggage. I traveled with Go Air flight No. G8/230 from Mumbai to New Delhi on 23rd Oct'2011 Sunday.
Rs. 2000/- and other valuables were found missing from the inside pocket of my bag.

Following are the details of the luggage:

Flight No: G8 230
38P3RX
SEQ: 25
BOM23OCT2011
0284G8954426

Please take the appropriate action asap.