GoAir Complaints & Reviews

My name is Jiljil Prasad and I have booked a ticket from Bangalore to Mumbai on 14th Aug 12 and Mumbai to Bangalore on 9th Sept 12 in go air airlines.
And my PNR No is TJTYSV.

I booked the ticket through go air website and when I got the ticket the travel date changed to 9th Aug 12 instead of 14th Aug 12.
Before the payment, I cross checked both the travel dates and I have no idea how the date got changed.br...

Dear Sir/Madam,

Please refer the below mail trial with GoAir Customer Care, regarding non disclosure of non-refundable ticket state in my e-ticket for PNR #XGGNZV and now company is not ready to provide any evidence to show that I have booked my ticket under Non-refundable category. I have attached my e-tickets as an reference for the same. Even the company website also not showing any details of Non-refundable status of my...

I am a Cancer lady patient and have a "Fit to fly Certificate". The porter attending to me at the request of a wheelchair for a flight to Patna openly asked for a bribe and the Duty Manager and other staff appeared to be so scared of this porter M M Tiwari, apparently a Gangster Don of the airport that The manager clearly overlooked and ran away leaving me crying at the counter. The porter also said that mother and sister of Jeff...

On 13 may i reached at IGI airport go air counter as per norms 40 minute prior to departure but they refused to give me boarding pass and told i am late and counters are closed. But as per there norms couter closes 40 minutes before departure and i was at counter at that time....

I had called Go Air on May 17, 2012 to claim refund for a cancellation of a ticket (of May 3, 2012) done (PNR No PMUBH0).

The customer service representative informed me that on cancellation a voucher is generated which can be used for future bookings on Go Air. This is not informed to the ticket holder when he is cancelling the ticket. The cancellation voucher generated states refund would be credited in 15 working days. After...

I have booked to and fro air ticket with Go Air with PNR No. 2N6EBM At the time of booking, I was also asked to take travel insurance for peace of mind. Accordingly going by the assurance of the GOAIR, I opted for the travel insurance also. The travelling date was initially from 04.06.2012 which was subsequently preponed to 28.05.2012. The re-scheduling was easily done by the GOAIR, however the policy letter of the travel insurance was not...

I traveled from Bangalore to Mumbai. Below are my travel details, while emptying my bag I found that 2 pen drives and one HTC head phone were missing. All three items were kept within front zip of my bag that I had checked in. Pen Drives had important company business information and software. Please suggest further.

Flight: G8-194
Departure: 10:05 PM, Mar 16, 2012
PNR: JDKDSG
Ticket No:JDKDSG,JDKDSG br...

I had booked a return flight from bangalore to srinagar . Both ways it is a one stop flight at Delhi. Yesterday GoAir people called me and informed that they are cancelling the Bangalore to Srinagar flgiht and refused to accommodate me in any of their flights as they are saying no flights are operating between Srinagar to Bangalore. I could see flights from Srinagar to delhi and then delhi t obangalore for the same day (18th march 2012) but...

The staff of go air at the terminal 1b were giving deceptive information and misleading passengers bound to goa flight from Mumbai 179 on 22nd Feb 2012.

Aparantly the duty manager Yezdi who claimed to have the highest authority was completely incompetent.

Flight was schedule to depart at 5:25am but initially due to bad weather it was delayed and at 7:30am the staff started saying its a technical problem. We...

I booked a return flight on GoAir for March 02, 2012 and March 07, 2012. I wanted to reschedule the flights and was willing to pay the requisite charges. I tried doing so through the website, but the website just did not work. I called up the customers care and they stated that the rescheduling for one way would amount to Rs 948/- per flight. I agreed to the amount and the call center agent was making the changes. The call got disconnected...

TO WHOM SO EVER IT MAY CONCERN

16 Dec 2011// 1045 HRS @ PUNE AIRPORT: IT WAS REALLY A PAIN BOOKING MY TICKET WITH GO AIR FOR MY TRAVEL FROM PUNE TO DELHI AS I HAD THE WORST EXPERIENCE FOR THE SAME. PLEASE NOTE: THE FLIGHT NUMBER G8 362 & PNR: FLFEBS.

I BOOKED THE TICKET THROUGH MY REGULAR TRAVEL COORDINATOR, & IT WAS THE FIRST TIME I WAS TO FLY WITH GO AIR. THE SCHEDULED DEPARTURE TIME FOR THE FLIGHT...

I was travelling from Bangalore to Srinagar by Go Air flight (G8-372 ) on 3rd Dec’11. The flight schedule was depart Bangalore at 8.15 am and reach at 1.15pm to Srinagar.
I was told it is the same Aircraft that will go to Srinagar and we do not have to get off the aircraft. Due to fog in Bangalore on 3rd morning all flights were delayed. Fog got cleared and flights started taking off. But Go Air flight was not stationed in Bangalore...

Hi,

I had booked Go Air flight details are as under:

PNR no- ECLG4I
Flight No- G8-207
Journey- Delhi to Bengaluru
Date of travel- 10th July 2011
Passenger Name- Pooja Chawla

I had got the ticket cancelled at Delhi Airport through the airline counter itself. But the refund has not been made yet.

After inquiring from the company customer care, I got to know...

Hi,

This is to complaint against Go Air, stealing valuables from check-in luggage. I traveled with Go Air flight No. G8/230 from Mumbai to New Delhi on 23rd Oct'2011 Sunday.
Rs. 2000/- and other valuables were found missing from the inside pocket of my bag.

Following are the details of the luggage:

Flight No: G8 230
38P3RX
SEQ: 25
BOM23OCT2011
0284G8954426br...

Hello Sir/Mam

I am Sajjad Kadri i have booked one Reservation from Mumbai to Delhi but by mistake i have put the wrong date's. Booking Time 04/10/2011 11:54 PM
and then i called up to the Goair airline to cancel the reservation. at 12:09am same night.. But they said there would be a cancellation fee of 750rs
this is not good at-least the airline should give a freezing time to check the reservation weather...

I have been struggling since December, 2010 to get a refund from goair for the attached itinerary for the sector Chandigarh to Mumbai. I had also mailed you people the scanned copy of my travel itinerary marked for "FULL REFUND" (clearly stated) dated 10 December, 2010. The same I am forwarding once again.
The reason i have been given is that u have checked in. My question stands, why did the airlines check in the passengers?...

THIS IS TO BRING TO YOUR NOTICE THAT I WAS FLYING FROM MUMBAI TO BANGALORE BY GO AIR.MY LUGGAGE HAD 4 KG EXCESS.I WAS ASKED TO PAY 400 RUPEES. I TOLD THAT MY HAND BAGGAGE IS ONLY 5 KG AND SHE DID NOT ALLOW ME TO TRANSFER .I PAID THE MONEY BUT SHE TOLD ME THAT NEXT TIME ONWARDS PLEASE FLY ON JET AIRWAYS BECAUSE THEY ALLOW 25 KG.

THE STAFF /EXECUITIVE WAS KARISHMA DASTOOR ,WHO WAS RUDE ALSO IN HER BEHAVIOUR.

IS...

'/goairr nightmare;i travelled by go air on 16 april 11 to goa [ustler] i paid rs 700 for extra weightn gave a 1000 re note it took 20 minto get rs 300 back at cisf security was not allowed to carry few pkts of cheese same hand bag i brought from kuwait the security told the go air guy to put it in the luggage hold but he refusedignored said its late n the luggage already gone n doors closed he asked me if i can go by next fight...

My parents traveling from Delhi to Mumbai on the 28th May, both being
Senior Citizens of India.
On inquiring at the Goair counter at the Delhi Airport Mr. Ishant
Mathur who was at the counter said that Goair dose not provide Senior
Citizen discount, on calling at the call center on [protected] we were
informed that they are entitled to a Senior Citizen Discount of 10%,
then why did Mr. Ishant Mathur...

Hi There,

I had made a cancellation in last june 2010 (5th June,2010) , I got the a voucher number (3WCDF5) which was told to valid till 12 months i.e. " 4th June 2011" but today when i was booking a flight ticket and used it , it shows Voucher has already expired.

Then thought of calling your held desk.

First of all the number you have given on the website does not exist ([protected])br...