Godrej Appliances Complaints & Reviews

I am writing today to complain of the poor service I received from your company on November 20 2021.I had purchased an semiautomatic Godrej Washing Machine Edge Ultima from Raj Electronics, Nayapalli Bhubaneswar on November 19, 2021.
Trusting it to be a good brand and for its service we didn't even had a second thought.
Upon delivery and installation it was found out that the system wash is not working.
The same day complaint was given at your call centre and was visited by technician. It's been thrice these executives have been visiting and are unable to solve the issue. The service franchisee have been giving lame excuses.
The lady named Amrita has been sending mismatch parts and are taking time to provide updates on the same.
It's mentally upsetting seeing a new machine(hardly been 24 hours) being pushed and pull but to no solution.
Its difficult to believe that Godrej Brand had come down to such a low quality.

Hence forth I do not want to be assosciated with the brand nor am I ever going to recommend this brand to anyone.

I trust this is not the way, Godrej Company Wishes to conduct business with the customers. I would like you to look into this matter and refund my money as soon as possible or exchange this item with a brand new one.
Looking forward to quick action in this regard from your side.

Hopefully you will be able to return to your previous Level of excellence.

Regards
Dr Vandana Mohanty

Need to service micro wave oven

This is Shalini from Chetpet. This is regarding the escalation about the service person Vasanth kumar. He has claimed 3800 twice time in 3 month's for the same complaint, forged and charged the same amount. He said he will return the amount. But now for the past 4 days he is not answering the call. Don't know why this reputed company hiring these kind for forged people. Again today 13Nov someother person is calling me and asking for the same complaint whether to come and rectify the same which was already rectified and charged two times. Worst service provider.

I had purchased a Godrej split AC in April'21.
But its having huge ptroblem... The outdoor unit stopped working and code EL 01 is showing in indoor screen.

In respective of complaining 2 times, the company engineers could not fix it.

Now I want a replacement.
please do the needful.

I am very much harrased.

Gas lekage

I purchased a Godrej AC last month. On the day of installation itself the Godrej technician told that AC was not cooling because the gas was empty. He filled it bur 2 weeks later and gas was empty and I had to raise complaint. This has been repeating for last 6 weeks. After that I have been asking Godrej team to replace my defective AC but there has been no action. I have been talking to the local supervisor in Bangalore (his name is Prashant), but not getting any resolution on the return.

This is very bad post sales service where company has delivered defective piece and now not returning or exchanging it.

Refrigerator is not in working conditions and product of this company is not okay and also complaint about after sales service

Water stuck inside the machine can't able to restart/out water, keep on getting error massage

I purchased a refrigerator on May 7 2021 RT EON 241 Litres and I saw that refrigerator was not cooling. I called the service center to check and 3 technicians visited and it's having the same issue till now. I have attached the invoice for further clarity...

Godrej Refrigerator Model No. RT EON ALPHA 270B 25 RI JD WN[protected]FR01207 supplied on 10.10.2021 against my order No. K[protected]/04115 dtd. 09.10.2021 with scratch on the upper door and with defect on right hand side of the lower door by Khosla Electronics Pvt. Ltd. Chinsurah, West Bengal. It looks like that the scratch was the result of a patch work to hide a crack. Immediately the supplier was contacted for this purpose who assured to send representative for on the spot verification. Thereafter several attempts were made and the assurances were proved to be hoax. The attitude of the representative seems to be full of prevarication . It is likely to be a got up game and supply of a defective Refrigerator is surely a well planned conspiracy.You are, therefore requested kindly to take immediate action to replace the Refrigerator with afresh one.

I have bought the Godrej washing machine in Aug 2021 however within 2month I got a spin issue with it, I called the Customer Care Number & they raise a request on 5th Oct2021 on 8th technician came to my location & mentioned its an issue with suspension.

On the 8th lady who answers the service center call said she will share an update by end of the day but till the 11th she didn't call so when called she casually ignore that she should follow up & ask to wait as her supervisor was in a meeting on Friday & on Monday.
I talked to a person named Suraj he introduced himself as a Center Owner & asked me to wait for 2 days that was on the 11th of Oct but till today no one called to share an update about the case I raised.
I tried calling the service center number multiple times but no one answered & then I called Customer care number & as per them my request raised on 5th oct got closed because my number is no reachable even though I talked to Service Center multiple times.

Can someone please take necessary action against this because now I feel regret for buying Godrej product.

Cot was purchased from the Kasturabha road branch, Bangalore. A complaint was registered on 8/10/21 and CSN is 766. The technician Sri Padmanabhan visited on 15/10/21 and was informed he is sending a report for which I will get the quote by mail. I have paid the necessary inspection charges of Rs 400 also for which I am yet to get receipt. The upper layer of the cot is peeling off due to bad quality. I request you send some senior personnel who can make a decision and replace the cot immediately. Thanking you
Raju

Dear Godrej,

Very bad to say that your product not working fine.
Your customer care behaviour is very very poor. You have to improve how to talk with customers. Very rude behaviour. Not receiving the call. Not given the proper solution.
My name is Bhim Singh from Kolkata. I had 1 refrigerator model - RD EPRO 205 TDI.
From 1st month of purchase not cooling issue found. Service centre repair it problem resolved. I trying to replacement. But customer care not helping.
Once again same issue arised. But warranty is over. Call logged. Godrej technician checked the refrigerator and given the estimate for replacement of compressor, condenser, Evaporator. But my concern is why I pay for compressor. Compressor is under 10 years of warranty.
Very bad situation. Kindly solve my problem as soon as possible.

Intelligent technology in regrigator is not working which is resulting in excess cooling resulting in foods products turning icy

The foods are getting spoiled due to excess cooling

several complaints have been done on toll free no but no resolution

need replacement or issue to be solved

Sir
This is to inform you fridge was purchased from godrej comapny jabalpur on 8.8.2021 for the first EMI deduction intimation recd but for the seconf EMI deduction from my SBI bank on 4th of this month intimation has not been recd intimated earlier also but nothing has been made till now. Kindly look after on top priority and sent back intimation for EMI deduction of Rs 2578.00 which has already been deducted from my SBI bank account on 4th of this month which can be verified from your end.

I had godrej air conditioner which is not working and I had registered a complaint for the same on 5/10/2021. 2 days later some guy without godrej company dress code /uniform came and he checked. He said remote was not working and no problem in ac. Than he checked outdoor component of ac and said compressor is also not working and hence cooling not happening. Than he left the home after saying will come back with remote and compressor. No one came till date. This is very frustrating

Dear Sir,

We had purchased 1 Ton AC ( Model Description : GSC 12 FQ 5 AWOC Quartz 5 ) directly from Godrej & Boyce vide Invoice no.75I / 93151635 dated[protected].

At the time of purchase, your Sales Executive named Ms.Priya Vaishnavi had given us the idea to take AMC for 4 years apart from 1 year product warranty which will give us the total service benefit of 5 Years.

As suggested by her we had taken AMC for additional 4 years under contract No.[protected] dated[protected] for the Period[protected] to[protected] Location – [protected]

In the month of April 2019 Mr. Ganesh More (Code 01488) (email id - [protected]@gmail.com) had visited our house to get the AMC renewed, he explained us that this is a golden opportunity to get our AMC renewed under Full Comphrensive Scheme so that you need not have to worry about your AC maintenance including replacement of all Spare parts except for any Plastic components. After getting convinced by his assurance we have paid Rs.6750/-towards renewal of additional 2 years AMC i.e. upto[protected].

As our AC was not working, on Wednesday 6th October we had lodged complaint with your customer care department and got Call no.B[protected] on SMS.

On Thursday 7th October Service Engineer from smart care team visited and found that Condenser of AC needs to be replaced.

Although we have taken Full Comphrensive AMC; Mr.Zameer Ahmeda Chowdhari who is the Service Head told us to make payment of Condenser and then only he will send his engineer to do the repairing work.

We were very shocked and felt like your team person who have told us to renew the AMC for additional 2 year has cheated us.

Inspite of our request Mr.Zameer told that he will not do the replacement

Attached herewith copy of our AMC contract which Mr.Ganesh has given to us.

As we are customer of Godrej and have trust in its product and service offered without any Hidden Clause, please us out get our AC repaired Free of Cost.

With best regards,

Shobhalaxmi Shettigar / Pradeep Shettigar
[protected]

Washing machine technical problem n washing clothes Water not pass Four machine

Hi Team,

Our Godrej Topload washing Machine is under AMC. It was diagnosed with LEAD SWITCH not working and need replacement. We raised K[protected] for the issue. Which was closed without any information. When we were trying to follow up, then we learned it was closed without information. We raised another ticket K[protected]. Its been more than a month no one showed up at our house or even made a call. We already called them multiple times but they just give dates and does nothing. Recently they started behaving rudely. I dont understand we paid so for the AMC to get insulted like this. Never seen such behavior for any other company.

Regards
Swarupam

Sir, I am Dr Santosh Senapati from Malkangiri, I had purchased a Godrej Eon AC in the year 2015, but now it's not working. I had contacted the customer care and the technician had paid me a visit, did the inspection, but still my AC has not been repaired yet. Sir, I regret to inform you that it's a shame and matter of concern, if a old customer like me is not getting due service. So I request you to look into the matter and take due steps to resolve this issue.
Registered Phone number [protected].

Thank you.