Godrej Appliances Complaints & Reviews

I had taken above AMC contracts # [protected] & 7 valid from 14.03.2021
to 13.03.2025 for two of my ACs. In spite of repeated WApp messages
and promise from your end, so far it has not been sent to us. In spite of repeated follow up with your local team and your [protected]@godrej.com there has been no response. Please do it immediately and send scan of same to my email id also.

SAVITRI JAYAKUMAR
C-6, Atreya Aptts., 44, 15th Cr, Malleswaram, BANGALORE -560 003.
Ph: 91 [protected]
e-mail: savitri.[protected]@gmail.com

Around 7 months ago i registered a complaint about my refrigerator that's not in the working condition. A service boy came and charged ₹1175 for changing a kit called thermostat but actually he didn't fit the new one. I have to complaint against the service boy.

I would like to raise a formal complaint against the problem which i am facing with my fridge which I have bought on 23rd Feb 2019 (Attached Invoice).
Fridge Model No. - Godrej Eon- 26DP- 2.4MBL
Purchase Date - 23rd Feb 2019
Issue - Cooling problem

First Issue - There was cooling problem in my fridge which i have first faced in September 2020, within 18 months from the date of purchase. That time I had raised the complaint on Godrej customer no., and my request when the Godrej engineer came to check the problem. He said that freezer fan motor is not working and we have to install the new motor. For which he charged in total approx. 2500 for the repair work. (You can check in your records)

Second Issue - After 3 to 4 months, I again faced the same problem in December 2020. Again i raised the request and this time some other Godrej Engineer came to check the issue. And he mentioned that the other guy didn't do the work properly and there is some other problem in the fridge.
For which he charged approx. 1500. (You can check in your records)

Third Issue - Again after 3-4 months, I am facing to same problem. I have raised the request again on customer care and they are saying that again for the repair work charges would be applicable.

Within 2 years from the date of purchase, i have faced the problem 3-4 time.

I don't have any problem in paying charges but please provide me a Quality product. I trusted Godrej as a brand but my experience is not good so far with the product and with the service team/centre.

I think there is a manufacturing defect in my fridge.

I would request you to please change the fridge or please rectify the problem. My humble request to you.

Looking forward to your revert soon.

regards,
Umesh Ranout
+91 [protected]

I have a nxw split ac which is non functioning for long time. Few month ago a mechanic came my house after lodging a complaint but he did not take any step for repair it. Plz take necessary action for repairing my ac as early as possible.

I bought.a fridge of Godrej at[protected] model no190-zt Bill no 104 . yesterday my fridge has been burned at night and two rooms has been fully burned with the burning of this fridge I got huge lose by this burning so compansate my lose.in between two times I have corrected falts in this fridge my two rooms has been fully burned

I have purchased Godrej viroshield on 11May 2021;started complaining about the issue in product on 17June, 2021.Despite two ph numbers provided, technician not able to call and locate my residence ; which is a prominent part of Gurgaon.After n number of complaints and follow ups no action till 29June, 2021.
Request, PLEASE DO NOT BUY GODREJ PRODUCTS, NO AFTER SERVICES WILL BE PROVIDED.

We bought Double door refrigerator in Jan'21.From day one we face a problem with vegetable tray.All the time it's been loaded with water droplets hence every vegetable is being spoiled with over moisture.Your technicians visited couple of times and couldn't sort out this issue.your call center people gave supervisor and manager no and ask me to speak directly. Neither the officials cared to visit nor the customer service gave proper response rather enrolling customer to handle by themselves. Being a reputed brand, we never expect such kind of poor customer service.Its really pathetic..Request to sort out my issue or initiate product replacement at the earliest.

I have complained on 10th June 2021 ...still my Refrigertor is not working ..each time a person comes n say that the board is not working and its not available in the company ...we have to order n and get it... when he bought the board and fixed it and then he is saying that compressor is not working wait for another weeks time as compressor is not available with them...
my complained No. C[protected]
Never saw an worst serving center like this in my life...its been more that 15days n still have to wait.

Godrej Thermostat Refrigerator is a faulty one given to us. Neither cooling properly and water is coming out of it.

WORST SERVICE, Never buy Product from Godrej.

Service centre not helping.not replacing nor refunding, Dealer is also not helping us.

This is to inform you, that I have purchased a fresh double door godrej refrigerator on 30 oct 2020 and now it is on warranty period, but now than i am facing cooling problem. i have repaired it many times but no permanent solution found.It runs smoothly for few days after repairing and than same cooling problem occurs. I am very much frustrated with Godrej services. Sir I therefore request to you kindly allow to replace my godrej refrigerator with new one.
Tarun Sharma

I bought refrigrator 2 year ago and when i switch on refrigrator compressor was blast and i paid fees for repair/change compressor total 2600,

500 for technician and 2100 for feeling gas,
its wok fine for 10 month, after that one also blast
as per technician they told me do same process pay 500 and also 2100 for gas feeling,

why i pay fee repeatadly the product is totally useless and also technician used abused words on call for there fees they told me (Madarchod, and Jhakmaar paisa dega ya ni dega, phone rakh madarchod )then they disconnected call,

what i do now they abused me very badly i told him why you using abusing words for your fees just expain me your fees so i manage and pay you but the abused and disconnected my call now they not recieving my call

i also called and explain this story to customer care executive they also not takken any action plz help me

It very sad to say that about your godrej service is very worst bcoz of we are trying past 25 days for refrigerator service but your representatives are not responding.

even if generate complaint many times also.

its refrigerator has brought just one moth before and you dispatched damaged piece refrigerator and same has to be informed to your concerned person. and no one has come for demo and instantiation process and replacement.

It very sad to say that about your godrej service is ver worst bcoz of we are trying past 25 days for refrigerator service but your representatives are not responding.

even if generate complaint many times also.

its refrigerator has brought just one moth before and you dispatched damaged piece refrigerator and same has to be informed to your concerned person. and no one has come for demo and instantiation process and replacement.

Purchased an godrej ac from flipkart on[protected]. It might have been delivered after few days and installed. Installation was done by mr. Lekh raj from godrej. Soon after that lockdown started. And was much fear about covid. The ac was rarely used. The installation was faulty as in this winter we found that indoor unit was hanging from left side. On[protected] i registerd servicerequest to godrej for making the things right. On 01.06.2021 same lekhraj visited and told that it will be fixed day. But he didnot return on 02.06.2021. On 03.06.2021, a person named jaspal singh came. First he checked the working of ac. It was fine. Then he disconnected indoor unit from the outdoor unit. Removed the indoor unit from the wall. Fixed the gutties. And installed the inside unit. While making electrical connections between the indoor and outdoor units, he created a blunder, made wrong connections, which damaged some part. So the outdoor unit stopped functioning. After hit and trials he failed and called same lekhraj who had sent him. After sometime lekhraj came and checked the ac. He said that due to theit mistake pcb of the outdoor unit damaged. He requested that i shoud not complain to godrej, and promised to arrange pcb by claiming warranty claim against some other ac. He was contacted again and again, but response was one or two day. So on 14th i contacted godrej customer care. They gave me contact number of some mr. Sukhjinder singh. Sukhjinder singh promised to help but tilldate nothing done. Just false promises. Please help. During this my complaint no; [protected] was closed two times by claiming refusal of payment by the customer. Very shameful for godrej and their service centre hoshiarpur.
Dr.Pardeep singh
vpo chanaur
teh mukerian dist hoshiarpur 144306
[protected]

This is to bring in to your notice that, I, Anubhuti Rai, is writing this complaint with very sad, frustrated and heavy heart. We had purchased Godrej Double Door Refrigerator in year 2011. It was working fine till September 2020.
We reported our problem to customer care in October 2020 that there is a cooling issue. Our complaint was attended and a technician came and said that there is short in wiring of the compressor and it needs to be replaced.
We agreed and paid for the compressor, and two technicians replaced it, as our fridge was out of warranty.
After two days, it was again not working properly. So, Compressor got replaced again.
In march (27th march) again, Freezer was not working, and there was no freezing, so compressor got replaced again in April (2nd).

The technician told us to check after 72 hours. we checked it, water was not freezing to ice. So we called up and told him, but no one came nor no one picked our call.

In May also we dropped msgs to the concerned person but no response was there.
So, I called to customer care again. A fresh complaint was registered. The technician who came for the first time visited on 13th June. He said, there is a blockage. and said, wiring etc needs to be changed, gas to be filled.

Next day the same technician who came at the third time (April) came and filled gas on 14th june.

he said he will come next day but he didn't come. we asked the first technician to come and check as still freezer is not working to its full capacity.

So, he came today 15th June and said the the technician has filled gas more than required.

We are tired of this ordeal. Whole summer season has gone, and we didn't get chance to have ice or ice cream.

We are feeling humiliated by Godrej. We trusted Godrej as since Childhood, we are associated with Godrej appliances and never thought of switching to different brand.

Please look into this matter and escalate it as priority as we have faced a lot. Either solve the problem or replace our refrigerator with a brand new one.

Very worst services provider if compare to other brands.

Wr are trying to get service past 20days but no-one is responding.

Hello Godrej Team,
I raised a complain on 2nd June 2021 regarding washing machine issue i.e. drain valve damage.
From that day I am continuously chasing godrej customer services and as per them they are escalating this issue with their senior.
After chasing 4 times in toll free number they provided me one Manager phone number, I started chasing him also but till date not shorted, he has a good excuse of pandemic.
Very much socking when he is saying that he has still no information when this issue will resolve. It means godrej is not taking service responsibility for their products.
Within this 2 week, godrej team doesn't has so much curtsey to call customer and update the status, you can't believe I called service person as well as Manager but they are responsing me I will call you and update but in this complete period I didn't recieved any call.

Friends, Please think before buying godrej products.

Regards,
Niraj

I can’t track my order GA1225 13/06/2021

Dear concern,
Recently bought 2 Deep fridge of Big brand firm GODREJ .Both fridges are stop working .Duly complaints are done and technicians visit done but as per technicians these are not repairable .Already call completed with supervisor but they are not able to provide any suitable answer he said that I have to escalate this issue with company then I will reply.
I am a shopkeeper and suffering from huge loss due to not working of deep fridges .I am loosing my clients .I am not a big brand company like Godrej .
I requesting to you please resolve my problem .
Copy of both fridges are attached and also complaint numbers.
Please reply.

Regards
Nafees

I had purchased new Godrej 300 ltrs deep freezer on 13th March 2021 from Amazon Online Invoice no. IN-SBOK-335803, once it was installed at my place there was too much noise from the machine, the same was informed to the person who had come for installation. After following up with Ghatkopar services center on[protected], finally i got my machine replaced on 13th April.

Same day 13th April, i informed the Ghatkopar services center that the replaced machine is making more noise and also sent Audio recording to one of the service person who had installed my machine on 13th March.
After that i am following up with the Ghatkopar service center on[protected] as to what has to be done for the replacement machine and every day they say person will come after 2 days but till date no one has turned up.

Regards
Nihal Shah

[protected]