Godrej Appliances Complaints & Reviews

Purchased an godrej ac from flipkart on[protected]. It might have been delivered after few days and installed. Installation was done by mr. Lekh raj from godrej. Soon after that lockdown started. And was much fear about covid. The ac was rarely used. The installation was faulty as in this winter we found that indoor unit was hanging from left side. On[protected] i registerd servicerequest to godrej for making the things right. On 01.06.2021 same lekhraj visited and told that it will be fixed day. But he didnot return on 02.06.2021. On 03.06.2021, a person named jaspal singh came. First he checked the working of ac. It was fine. Then he disconnected indoor unit from the outdoor unit. Removed the indoor unit from the wall. Fixed the gutties. And installed the inside unit. While making electrical connections between the indoor and outdoor units, he created a blunder, made wrong connections, which damaged some part. So the outdoor unit stopped functioning. After hit and trials he failed and called same lekhraj who had sent him. After sometime lekhraj came and checked the ac. He said that due to theit mistake pcb of the outdoor unit damaged. He requested that i shoud not complain to godrej, and promised to arrange pcb by claiming warranty claim against some other ac. He was contacted again and again, but response was one or two day. So on 14th i contacted godrej customer care. They gave me contact number of some mr. Sukhjinder singh. Sukhjinder singh promised to help but tilldate nothing done. Just false promises. Please help. During this my complaint no; [protected] was closed two times by claiming refusal of payment by the customer. Very shameful for godrej and their service centre hoshiarpur.
Dr.Pardeep singh
vpo chanaur
teh mukerian dist hoshiarpur 144306
[protected]

This is to bring in to your notice that, I, Anubhuti Rai, is writing this complaint with very sad, frustrated and heavy heart. We had purchased Godrej Double Door Refrigerator in year 2011. It was working fine till September 2020.
We reported our problem to customer care in October 2020 that there is a cooling issue. Our complaint was attended and a technician came and said that there is short in wiring of the compressor and it needs to be replaced.
We agreed and paid for the compressor, and two technicians replaced it, as our fridge was out of warranty.
After two days, it was again not working properly. So, Compressor got replaced again.
In march (27th march) again, Freezer was not working, and there was no freezing, so compressor got replaced again in April (2nd).

The technician told us to check after 72 hours. we checked it, water was not freezing to ice. So we called up and told him, but no one came nor no one picked our call.

In May also we dropped msgs to the concerned person but no response was there.
So, I called to customer care again. A fresh complaint was registered. The technician who came for the first time visited on 13th June. He said, there is a blockage. and said, wiring etc needs to be changed, gas to be filled.

Next day the same technician who came at the third time (April) came and filled gas on 14th june.

he said he will come next day but he didn't come. we asked the first technician to come and check as still freezer is not working to its full capacity.

So, he came today 15th June and said the the technician has filled gas more than required.

We are tired of this ordeal. Whole summer season has gone, and we didn't get chance to have ice or ice cream.

We are feeling humiliated by Godrej. We trusted Godrej as since Childhood, we are associated with Godrej appliances and never thought of switching to different brand.

Please look into this matter and escalate it as priority as we have faced a lot. Either solve the problem or replace our refrigerator with a brand new one.

Very worst services provider if compare to other brands.

Wr are trying to get service past 20days but no-one is responding.

Hello Godrej Team,
I raised a complain on 2nd June 2021 regarding washing machine issue i.e. drain valve damage.
From that day I am continuously chasing godrej customer services and as per them they are escalating this issue with their senior.
After chasing 4 times in toll free number they provided me one Manager phone number, I started chasing him also but till date not shorted, he has a good excuse of pandemic.
Very much socking when he is saying that he has still no information when this issue will resolve. It means godrej is not taking service responsibility for their products.
Within this 2 week, godrej team doesn't has so much curtsey to call customer and update the status, you can't believe I called service person as well as Manager but they are responsing me I will call you and update but in this complete period I didn't recieved any call.

Friends, Please think before buying godrej products.

Regards,
Niraj

I can’t track my order GA1225 13/06/2021

Dear concern,
Recently bought 2 Deep fridge of Big brand firm GODREJ .Both fridges are stop working .Duly complaints are done and technicians visit done but as per technicians these are not repairable .Already call completed with supervisor but they are not able to provide any suitable answer he said that I have to escalate this issue with company then I will reply.
I am a shopkeeper and suffering from huge loss due to not working of deep fridges .I am loosing my clients .I am not a big brand company like Godrej .
I requesting to you please resolve my problem .
Copy of both fridges are attached and also complaint numbers.
Please reply.

Regards
Nafees

I had purchased new Godrej 300 ltrs deep freezer on 13th March 2021 from Amazon Online Invoice no. IN-SBOK-335803, once it was installed at my place there was too much noise from the machine, the same was informed to the person who had come for installation. After following up with Ghatkopar services center on[protected], finally i got my machine replaced on 13th April.

Same day 13th April, i informed the Ghatkopar services center that the replaced machine is making more noise and also sent Audio recording to one of the service person who had installed my machine on 13th March.
After that i am following up with the Ghatkopar service center on[protected] as to what has to be done for the replacement machine and every day they say person will come after 2 days but till date no one has turned up.

Regards
Nihal Shah

[protected]

Hi Team,

This is regarding my Godrej inverter Ac R32, its only around 2 years of purchase and i am really finding it hard.

This Ac has cooling issues, i have raised multiple request regarding this, called several times to your customer care.

In 2 years filled gas 3 times, Just 3 months i again paid for gas charging. Again same issue. Raised issue on your app but service has been rejected. I never got any calls

Enclosed is screenshot for suspended request, Request you to look into this concern and fix this trouble Ac.

Its almost 15 days now still the same issue, Noone seems to be bother in their patna service center.

My self Kamal Shendre my contact Number is [protected].I have Purchase Godrej Fridge (RX EON 240B 25 HI SL BS) on 02/01/2021 with reference of your Executive Nilesh Mane..Since the fridge received till yet the vegetable and milk contains get spoil everyday and for the issue i have reapeated call the the customer care..already 5 time your electric hass been visit at place also once he has change the I.C still the issue i getting the same..i had many time try too contact your executive Nilesh Mane to discuss for same he havent received any of my call from 4 months..so kindly i request for replacement of that fridge due to their issue..kindly look in it and faithful my need as soon as possible.

Regards,
Kamal shendre
[protected]/[protected]

Hi have received godrej hit bat first from Amazon. It is not working now. I was not aware of the warranty period.

So, again I bought it from Flipkart. Now I'm unable to register the warranty. I have tried contacting customer care.wrote an email. awaiting for my issue to be resolved.

I need to register a warranty.

There is no Cooling and its showing the Error continuously as PC01, PC04 & PC08 every time we switch on the AC....

On 23rd May I purchased godrej eon refrigerator and washing machine of cost of 50, 000 from Priya Electronic Pimpri Pune. Shopkeeper has not giving any discount on the product which we were not about it as the amount is lesser than the package MRP. But shopkeeper delivered wrong refrigerator. when I complained about it. He denied. He has not given warrenty card also. I am continuously calling him daily but he is not responding. I want help from Godrej as I am regular customer. I trusted on this brand since 20 years.

I have bought a refrigerator in October 2020. Somehow bill has been misplaced by me please help me by sending a copy of bill.i have bought it from filpkart and they are not responding Order ID-OD[protected].

Product purchased on 4th May 2021.
Product installed on 5th May 2021..since then product found defective.
Godrej team not able to resolve the problem or to replace the product.
Their only aim to sale the product.. the product is dead since the date of purchase team not bother at all.

Requested to replace the faulty product.

Godrej Appliances — duplicate bill

Anmol deep Singh

I bought washing machine in 2017.
Now it is not working.
But I have lost my bill for warranty claim.
I bought the item from Sadar Bazar Cantonment CRPF Canteen,
Please mail me the duplicate bill for continue warranty process.

Mob-[protected], [protected]

Email: [protected]@gmail.com

My AC is fault no replacement against compressor warranty

I purchased godrej eon fridge 3 years back now suddenly defrost issue raised I raised the call to customer support and they contacted the technician who visited our home but the charges they applied are whopping expensive. The part they changed cost rs 600 on online market and they charged 1650 when called the customer support they said the cost said by the technician is true and blah blah..
And they also charged rs 350 for visitation..br...

Hi
I have been gifted by by relative 5 ac of 5 star rating. I don't have the bills and warranty cards. Person who gifted we t to US last year. He is also not having details of vendor from who he purchased. Acs are in warranty but godrej is not giving warranty without bill. Out of 5, 4 acs are not working properly. Kindly resolve.
Abhaya Agrawal
[protected]

I Ramesh Chand bought above said Godrej AC from SHREE BALAJI ENTERPRISES, B-12/A, WEST JYOTI NAGAR EXTN. MAIN LONI ROAD DURGAPURI CHOWK, SHAHDARA DELHI-110094 on 30th June of 2019. As it was taken on EMI, I was not given the Warranty card. The SHREE BALAJI ENTERPRISES stated that we the bill is itself a warranty card. I paid Rs. 8200 ( including 6000/- for AMC) for maintenance on April, 29, 2021. the firm fraudulently sold the item concealing the original facts.
Copy of bill and AMC are attached.

I have give complaint to customer care [protected] and complaint number [protected] on 26th April 2021 but till now your service engg. not provided any solution. Since 26th April I called customer care of Godrej for updates on my complaint and the executive escalated each time like till now three time escalation but no action from service center of my home town Anakapalli pin-531001.

I am really surprised, Godrej is advertising as they have very good consumer product service centers but how they failed on my request.

Kindly take necessary action.