Godrej Appliances Complaints & Reviews

I had a 4 year warranty on refrigerator. I was supposed to get a free visit once a year but this was not done by Chennai service. I am not getting a proper response from the service team.
Their stand is they attend only when there is a complaint on machine.
Sivaraman
Model RT EON 311P4.3
No. [protected]
Mobile [protected]

Hi Team,

I have purchased Godrej Fridge on 10th Jul 2020 from Leo International 2020-21 Shastri Nagar Kanpur. I have paid 28, 000 rupees for the fridge but it seems the fridge which i have got has a manufacturing defect or design fault .

We are facing a lot of issues with the new fridge within less than six month. It clearly shows the quality of the product is not up to the mark. As it was repaired thrice so far. Every time customer care team/ technician changes the faulty part. Recently motherboard has burnt as confirmed by godrej technician.

This fridge we have purchased mainly for my parents who are in their seventies(70+) to keep their injection and drugs. I believe we have already lost 21000 worth of medicine and drugs so far.

Model Name : Godrej Eonvibe 326B HCF SL MD

Product Serial No :[protected]FR0610

Date of Purchase : 10th Jul 2020

Issues faced so far

Compression was not working now and then

A lot of ice is accumulated in the freezer and defrosting is not working.

Also water leaks after a regular interval. I tried all settings as per the product manual.

Every month the cooling effect is lost and I need to get it repaired.

Motherboard has been burnt and only given only 3 months warranty on the new motherboard .

It started making noise and wasn't working properly

Sensor changed

It was not even able to cool my vegetables and water bottles.

Perious complain numbers: L[protected], L[protected]

Even Service technician also has no idea why this is happening.

Now the problem is happening now and then. If motherboard issues happen in future 4000 rupees will be charged as confirmed by the technician.

My parents are retired and in old age. They do not have time and energy to log faults every month and wait for weeks to resolve the issue. Even within six month we have faced the above mentioned issues which is not expected from a reputed company product like Godrej. Once warranty is over (after one year). I have to pay for the charges in future for repairing or changing faulty parts and services which will be an over burden for me.

I strongly believe the issue with this model and request you to please replace the product or refund my hard earned money .

My geyser is not working from last night. My product is in under warranty period. I called in customer care but they didn't help me. This is very disgusting attitude.

To
The Manager
Customer Care
Godrej Refrigerator

Dear Sir,
I regret to inform you that I am facing problem in closing the refrigerator door due to repeated dislocation of connective rubber lining in the door in spite on my complain your local service provider visited my house just after one month of purchase checked the problem and could not solve up to our satisfaction.I request you for sending your expert senior engineer to solve the technical problem at the earliest in case your company wants to maintain goodwill in the market and our customer relationship for the future.This item was purchased on 15.06.2020 from POWER ZONE shop Sahid Nagar Bhubaneswar.
Thanking you,
Minati Mohapatra
W/O S.S Mohapatra
Address- Abhishek Apartment Plot-729, FLAT No-2 First Floor, Sahid Nagar Bhubaneswar-751007
Mobile No-[protected], [protected]

One door's lower portion is broken, due to which we lodged a complaint with Godrej customer service. On 7th Dec 2020, an attendant (Raja Mandal) visited, took site visit charge of Rs. 550/- and told that with 7 days, he would come again with the replacement part. He also told that his second visit would not be charged, but we would only need to pay the material cost. However, since that day, nobody visited. I talked to his manager, and then, the area manager Mr. Chandan Dinda. I talked to the latter person twice by far, and every time, he promised to call me back with an update when someone can come. But, after that, his phone is either switched off or not reachable. I am so frustrated now with Godrej customer service. Please do something so that this issue can be resolved.

Service boy came and completely destroyed my refrigerator in the name of service in the first week of august of 2020.Then complaint again many times but no response taken.Then on 19 nov 2020 again complaint made with the call no. X[protected].Technician said that he will it work again.He has started the fridge but taken the LED monitor with himself telling that a new onw will be issued by company but from then till now no response has been taken.No joke is going on here.Please make my fridge as it was before.

Sir 11.November 2020 ko
Mene good night machine ko on kar ke soya tha
Subha 4 baje me utha to dekha Aag lagi hai
Good night machine me pura machine jal gaya
Or bord bhi or ghar ki light bhi us ki waja se kharab ho gai or bhi kafi nuksan hua hai
Me 11 November 2020 se aaj tak costumer care se
Contact kar raha hu magar baat hi nahi hoti hai
Mene company ko mail bhi kiya tha
Magar koi jawab nahi aaya

I am using same washing machine from 2017
The H9 errors also appears. Shown to technician one saying due to voltage problem and another saying it's fault of panel.
We don't belief that voltage and panel has a problem.
This answer must be given by Godrej expert.
The voltage in area is stable to 240-50
And most of the time machine works properly.
Godrej experts must look in this case.

I had visited godrej customer service shop in dombivli west for ordering spare parts for refrigerator - Godrej Edge pro single door. there godown wasn't having the required parts so they assured me that they will order them . I had to call them everyday to remind them to order the parts for me. this continued for two weeks, still they haven't ordered those . Each day I have to call them for 4-5 times just to remind them to search the parts from godown. But still those useless service providers failed to get me the spare parts.
Worst customer service provider ever.

I have serviced my oven in the month of September and paid 3500 to godjet service team, But with in 2 months same board got problem and they asking me to pay 2300, I had bought this oven over around 5500 only, very poor response from service team, and waited more than 1 hour to reach customer care but unable to contact them

I never prefer and refer your product in my life time here after

My number [protected]

Dear Sir / Madam,

I am writing to you to raise an issue about: Computers & Consumer Electronics

The issue that I have experienced was: PCB got failed in October. Initially engg came was totally ignorant about our complaint. PCB was replaced with huge cost and then compressor got failed because of gas leakage. after fixing that there were issues of compressor not getting cut off but your engg never came after telling him the issue. when i figured out that cutting off issue is actually a PCB issue... and your engg told that PCB is in warranty.now there is a big mess in freeze zone were ice formation is happening and your engg is not coming after asking for several times.
Engg Name - Rehman and Number - [protected]...

please let me know whether you guys going to fix this issue or should i go somewhere else to complaint??

It occurred on: 11/12/2020

I look forward to your prompt response on this matter. I would like to keep a complete record of my case, so please reply back via this email account.

Yours faithfully,

kedar mantri

I have purchased a machine 3 year ago. Now it has drainage problem. And is not working properly

Cancelled my CPP membership.because I didn't give any authorization to it.

I have purchased Godrej refgirator on EMI. Now I have received the
message for membership EMI for CPp in without my authorization. Pls cancell my CPP membership.

Microwave oven not working, power trips when powered on.
With door open, it powers up, but if door is closed main power trips.
Checked with different power socket
No damage .
Purchased in october 17th 2020

In October I enquired about the refrigerator for Godrej and boyce at Khalapur site. the sales persons Ms. Ashwini show me all details and said for book the fridge with Rs.500 amount. i booked the fridge but due to medical issue i am unable to purchase the fridge. now i am asking for refund money they are not receiving my call and no update. please do the needful.

Sirs,

I am owner of Godrej GMC 32a. I lost its operation manual.

Please advise as to where I can get the manual OR please get me one on payment basis.

Regards,
Krishna Kumar V
Grasim Industries Limited (Unit: Indo Gulf Fertilisers)
P. O. Jagdishpur Industrial Area, Distt. Amethi-227817 (U. P.)
Mob# +[protected]

Bought Godrej HIT Anti Mosquito Racket from Amazon with Invoice Number IN-SLKA-1769812 on 22 Aug 2020. The product was not working at all. This product is under warranty. We dropped several mail to Godrej Customer care to return product but didn't get any satisfactory response so far. Its been more than 5 weeks we have been following up with customer care. They even stopped replying my mail now. I raised complaint to Amazon India as well but they simply denied returning the product as it is out from their return policy period.
Phone no-[protected]

We received Message on 15/11/20 mentioning that someone attend our Routine Service as we received call but no one attended it.

So do not send the confirmation if you haven't attended it.

So today i.e. 03/12/20 we again booked for routine service for Godrej AIR CONDITIONER for dated 05/12/20 @ 1pm

Bought Godrej HIT Anti Mosquito Racket from Amazon with Invoice Number IN-SLKA-1769812 on 22 Aug 2020. The product was not working at all. This product is under warranty. We dropped several mail to Godrej Customer care to return product but didn't get any satisfactory response so far. Its been more than 3 weeks we have been following up with customer care. They even stopped replying my mail now. I raised complaint to Amazon India as well but they simply denied returning the product as it is out from their return policy period.