Godrej Appliances Complaints & Reviews

Our double door refrigerator's both freezer and regular compartment are not cooling, so we called up Godrej customer service and end up with a service provider from godrej and got done DEFROSTED and STARTER BUTTONS replaced and paid them 3, 700 rs including service charges in the montg of february. Now our fridge is causing us the same old issue which is melting up all the items kept in it and we tried calling the same franchisee, and in return we got respones as no contact number is working. Kindly sort out our issue at the earliest.
Complaint against royal service
Was this information helpful?

I have a single door fridge which had purchased on 19/07/2020.
There is issue in his cooling system, it does not cool.
I have registered complaint earlier regarding this and also have received a complaint no.I[protected] but till date issue has not resolved.
Request for fast action for resolve the same.

Regards,
Benkat Raman Singh
[protected]

I bought refrigerator 190 l single door 2014 edge model serial number is[protected] . Now its not working. But i have loss my bill for compressor warranty claim. Pls give me duplicate bill. I bought the item from JP brother sadar bazar sirsa haryana india pin code 125055 by cash .Pls email me the duplicate bill for continue warranty process.thnax

Krishan lal
[protected]
[protected]@gmail.com

I got this AC on May 2018 it worked good for a year and after that Ice started forming and falling from the inner vent.
Last year I called Godrej customer care for servicing and a 3rd party service centre people visited. They cleaned the mesh and the inner unit and suggested they would like to check the gas for cooling. Post checked they said need to refill gas, which we need post paying rs. 2, 500/-.
Within 2 week again ice started falling when I called this technician he said I can myself clean the mesh and that should solve the problem.
Ever since last year whenever we use the AC every 15 days we have this issue of Ice falling merely after using for 2 hours in night and we have to off the AC post that. I don't understand why does this happened but there should be a permanent solutio. For this. We have another brand AC at home since 5 years and that never has this problem of ice forming, so I guess MI brand is better than Godrej...coz with that AC we never faced such a issue.

Model No GF-21R is not running

Worst customer care service. I have been calling the customer care and authorized service provider (in my case Alliance solutions, office in Nand Nagri ) after repeated calls, repair person showed up and diagnosed faulty compressor.
I have been told to wait for 3-4 days to get it changed, that too not sure (as we have AMC on the fridge).
I simply don't understand how can it takes 3-4 days to get that fixed???
I am absolutely sure, If I had to pay for the compressor, it would have been changed right away.
Typical Indian company who doesn't care about their customers after product sold.
Customer care = Customer pain

Inadequate cooling since 05-Apr'2021. Requested Service. Tech came on 14-Apr'2021 and started cleaning with Toothbrush. Told them why it was not cleaned with High Pr Jet Kit. They requested another date for bringing the kit which was provided i.e. 17-Apr'2021. They came with incomplete Kit and technician was untrained. Started spraying water (low pressure) without cleaning agent again with toothbrush. Told/Showed them that AC was not getting cleaned and that it was not the SOP to be followed which includes high pressure jet cleaning spray which was not done. They also had no camera/LED display unit to see cleaning inside the AC and they left. After they left, the AC was shutting down irregularly before reaching setpoint temperature. Technician again called on 17-Apr'2021 evening and they found that the earlier technician had left air temperature probe unconnected and it was floating in the water collected during earlier cooling. It was then attached correctly but cooling was insufficient. Even after running 30 mins at 24 deg setpoint, temperature was not reducing fast enough(ambient temperature was 30 deg in the evening) in a 100 sq ft room and setpoint temperature of 24 deg was not achieved in the room. They were unable to determine the cause and said they would come again on another day with cleaning kit. Air flow insufficient, Cooling insufficient, Gas in Unit - Not know, Other faults - Not known. The company expects customers to be R&D scientist so that the actual fault can be diagnosed by the customer and told to them. Completely dissatisfied by untrained, inexperienced service staff who try to fool the customer having paid Rs.8-9K for the AMC.

Appliance Sr. No. - [protected], AMC Appl No.[protected]; Contract Pkc. - HASCP00004801; AC Model - ASO5L3M; Model No. - GSC18FG5WNG; Product Code - 5L3M07

My registered mob no [protected] .Earlier there was leakage of water problem of my godrej spilt ac.So many times i booked complaint.They came and replaced parts at high cost .But leakage continues .Recently i booked a complaint because there was no cooling effect .I asked the service man to check if there was any leakage in pipe system because i had changed gas thrice since june 2019 .They came and replaced gas at rs 2900/- but after 2 days there was again no cooling effect .I relodged complaint .They came and recommended replacement of pipe system at rs 6000/_ Just bad service .I ll never go for any godrej product in future .

Refrigerator not working, not cooling in both compartments.
Complaint was registered but response for last one week.

Our double door refrigerator's both freezer and regular compartment are not cooling, so we called up Godrej customer service and end up with a service provider from godrej and got done DEFROSTED and STARTER BUTTONS replaced and paid them 3, 700 rs including service charges in the montg of february. Now our fridge is causing us the same old issue which is melting up all the items kept in it and we tried calling the same franchisee, and in return we got respones as no contact number is working. Kindly sort out our issue at the earliest.

I have purchased Godrej double door refrigerator model RX EON 240B 25 WN HI on 4th April 2021 from Godrej company directly. Godrej company staff came for campaign in my locality.
Now after almost 48 hrs I have not received my invoice copy.
Customer Name: Tapan Kumar Puitandi
Address: Vill + P.O-Sarpi
Dist -West Barddhaman
Pin -713363
Payment Transaction Id: [protected]
I need my invoice copy, kindly resolve my issue.

I purchased Godrej Eon refrigerator on September 2020. 2 weeks from purchased i noticed an over cooling problem. The fridge compartment along with the freezer compartment was overcooling along with frosting. On contacting Godrej service centre, we had temporary resolution of the frosting issue. But intermittently we had similar issues. From December 2020 the problem started to worsen and it's been 4 months, the service centre guys show up every week and take photos and they sent them to higher authorities. We have enough proof for the faulty working of the appliance. Finally the company accepted for replacement of the fridge. Its been 3 weeks since their of vow of replacement and i didn't receive a new fridge. I contacted the customer care 3 days back and they replied that they do not have a stock of the particular refrigerator. You people boast that the model didn't receive any complaint from any one and it s a best model and yet you don't hav a single stock of that particular model. We cudnt use the refrigerator for 4 months and your service towards customers are pathetic. A higher authority was insisting after replacement of the fridge i must not be complaining again. Issuing a faulty machine and you expect the customer to stay silent while facing issues. Very pathetic response from your authorities. Kindly take up this issue and give a replacement or pay my money back as soon as possible. Thank you
Prithivi
Theni
Tamil nadu

I have purchased a Godrej Eonvibe 306c double door refrigerator from Sales Emporium Barasat jessore road 700124, my invoice number- BRS/SA2021/00935 and order no- BRS/SO2021/00941 received a defective refrigerator today as the cooling for the below part is not working and the product is heating from the starting itself, please need help to file a complaint against the same and help me to resolve the case.

I purchase washing mashine from Poonam Shopping Center Ghumarwin Distt-Bilaspur(HP) VIDE BILL NO-PSC/711 DATED- 16/3/2021
PRODUCT NAME-GWS-G WS 820PD8.2KG RB SP
HSN CODE[protected]
PROVIDER SALE ME FAULTED WASHING MASHINE, I COMPLAINT TO PROVIDER, THAN HE REPARE THIS FAULTED MASHINE ON DATED18/3/2021. I PURCHASE NEW WASHING MASHINE.
PLEASE REPLASE THIS REPARE WASHING MASHINE, AND SUPPLY ME NEW WASHING MASHINE

We bought a godrej 290liters fridge before 15 days and the freezer part is not cooling when we registered a complaint no workers and coming to our house and when we called to the supervisor rama krishna he spoken with us in a rude way with us and said "u can complaint everywhere u want our works will come after 2days that's it " . We can't tolarate this rude behaviour u want take action immediately on him

Reference: 1. M/s.VASANTH & Co, Thiruvallur Branch Bill No.[protected] dated.04/03/2021 amounting Rs.37500/-.

2. Godrej refrigerator Sl.No.[protected]dR00081

3. Godrej Washing Product code:52141601SD00226 & Sl.No.[protected]FW01200.
____________

We have brought 2 units of refrigerator and washing machine in your shop VASANTH & co. Tiruvallur Branch dated 4/3/2021 by cash of RS.37500...

Dear team, I have purchased pridge February 2021, from hagaribommanahalli, bellari district, Karnataka.
After receiving delivery I have found issues with pridge.
Issues: base of pridge is no flat and has some other issues...I requested nearby Godrej service but they're are not sending anyone to fix issues.. they're simply closing complaint saying tha they visited and issues are closed.but nobody came to fix issues. I am not happy with service... please send someone to fix issues or replace the pridge.below is the address pridge delivered
Yadramanahalli, hagaribommanahalli taluk, bellari district, Karnataka -583212

My contact number [protected]

The incident happend on[protected].
Name of the Authorised Service centre- Smart Appliances (Kolkata)

The service center guys from Smart Appliances (Kolkata) came and charged humongously for a spare part which online price is very nominal and to top that my fridge still not repaired.Requesting them to arrange the excess money that they charged are not being looked into and our phone calls are getting ignored and unasnwered. I have attached the bill which they have provided.

2ndly the spare part that he changed were not damaged at all.

Bought a godrej deep freezer one month back over the blue star one.. few days back it stoped cooling. On complaining the technician visited and told me that the compressor is faulty. I was shocked to hear that on a month old deep freezer. I don’t want to get it repaired. I need a complete new replaced product. Please don’t make me regret my decision to go with godrej over bluestar

Gaskit problem in the lower part of the Refrigerator door cannot be closed properly
Purchased from Great Easter Trading Co Uluberia on 17th Sept 2019
Vide Invoice No: W5024/1920/04540 & ORDER NO: W5022/1920/04562
Lodged Call from the Great Eastern Trading Co Uluberia on 22nd Feb 2021 for the aforesaid Problem vide GODREJ SMS CALL NO K[protected]
BUT UNFORTUNATELY NO TECHNICIAN HAS BEEN SENT TO ADDRESS THE PROBLEM
ALSO CONTACTED TO TECHNICIAN MR SAMAR PAL(MOB NO: [protected]) ADDRESSING SUCH ISSUES FOR ULUBERIA AREA IN HIS PERSONAL MOBILE NO SEVERAL TIMES SINCE 21ST FEB 2021 BUT HE ALSO DID NOT REPLIED TO MY CALL
VERY POOR AFTER SALES SERVICE ON THE PART OF GREAT EASTERN TRADING CO ULUBERIA IS SEEN
PLEASE TAKE PROMPT ACTION TO SOLVE THIS ISSUE