Godrej Appliances Complaints & Reviews

Hi Team,

This is regarding my Godrej inverter Ac R32, its only around 2 years of purchase and i am really finding it hard.

This Ac has cooling issues, i have raised multiple request regarding this, called several times to your customer care.

In 2 years filled gas 3 times, Just 3 months i again paid for gas charging. Again same issue. Raised issue on your app but service has been rejected. I never got any calls

Enclosed is screenshot for suspended request, Request you to look into this concern and fix this trouble Ac.

Its almost 15 days now still the same issue, Noone seems to be bother in their patna service center.

My self Kamal Shendre my contact Number is [protected].I have Purchase Godrej Fridge (RX EON 240B 25 HI SL BS) on 02/01/2021 with reference of your Executive Nilesh Mane..Since the fridge received till yet the vegetable and milk contains get spoil everyday and for the issue i have reapeated call the the customer care..already 5 time your electric hass been visit at place also once he has change the I.C still the issue i getting the same..i had many time try too contact your executive Nilesh Mane to discuss for same he havent received any of my call from 4 months..so kindly i request for replacement of that fridge due to their issue..kindly look in it and faithful my need as soon as possible.

Regards,
Kamal shendre
[protected]/[protected]

Hi have received godrej hit bat first from Amazon. It is not working now. I was not aware of the warranty period.

So, again I bought it from Flipkart. Now I'm unable to register the warranty. I have tried contacting customer care.wrote an email. awaiting for my issue to be resolved.

I need to register a warranty.

There is no Cooling and its showing the Error continuously as PC01, PC04 & PC08 every time we switch on the AC....

On 23rd May I purchased godrej eon refrigerator and washing machine of cost of 50, 000 from Priya Electronic Pimpri Pune. Shopkeeper has not giving any discount on the product which we were not about it as the amount is lesser than the package MRP. But shopkeeper delivered wrong refrigerator. when I complained about it. He denied. He has not given warrenty card also. I am continuously calling him daily but he is not responding. I want help from Godrej as I am regular customer. I trusted on this brand since 20 years.

I have bought a refrigerator in October 2020. Somehow bill has been misplaced by me please help me by sending a copy of bill.i have bought it from filpkart and they are not responding Order ID-OD[protected].

Product purchased on 4th May 2021.
Product installed on 5th May 2021..since then product found defective.
Godrej team not able to resolve the problem or to replace the product.
Their only aim to sale the product.. the product is dead since the date of purchase team not bother at all.

Requested to replace the faulty product.

Godrej Appliances — duplicate bill

Anmol deep Singh

I bought washing machine in 2017.
Now it is not working.
But I have lost my bill for warranty claim.
I bought the item from Sadar Bazar Cantonment CRPF Canteen,
Please mail me the duplicate bill for continue warranty process.

Mob-[protected], [protected]

Email: [protected]@gmail.com

My AC is fault no replacement against compressor warranty

I purchased godrej eon fridge 3 years back now suddenly defrost issue raised I raised the call to customer support and they contacted the technician who visited our home but the charges they applied are whopping expensive. The part they changed cost rs 600 on online market and they charged 1650 when called the customer support they said the cost said by the technician is true and blah blah..
And they also charged rs 350 for visitation..br...

Hi
I have been gifted by by relative 5 ac of 5 star rating. I don't have the bills and warranty cards. Person who gifted we t to US last year. He is also not having details of vendor from who he purchased. Acs are in warranty but godrej is not giving warranty without bill. Out of 5, 4 acs are not working properly. Kindly resolve.
Abhaya Agrawal
[protected]

I Ramesh Chand bought above said Godrej AC from SHREE BALAJI ENTERPRISES, B-12/A, WEST JYOTI NAGAR EXTN. MAIN LONI ROAD DURGAPURI CHOWK, SHAHDARA DELHI-110094 on 30th June of 2019. As it was taken on EMI, I was not given the Warranty card. The SHREE BALAJI ENTERPRISES stated that we the bill is itself a warranty card. I paid Rs. 8200 ( including 6000/- for AMC) for maintenance on April, 29, 2021. the firm fraudulently sold the item concealing the original facts.
Copy of bill and AMC are attached.

I have give complaint to customer care [protected] and complaint number [protected] on 26th April 2021 but till now your service engg. not provided any solution. Since 26th April I called customer care of Godrej for updates on my complaint and the executive escalated each time like till now three time escalation but no action from service center of my home town Anakapalli pin-531001.

I am really surprised, Godrej is advertising as they have very good consumer product service centers but how they failed on my request.

Kindly take necessary action.

Our double door refrigerator's both freezer and regular compartment are not cooling, so we called up Godrej customer service and end up with a service provider from godrej and got done DEFROSTED and STARTER BUTTONS replaced and paid them 3, 700 rs including service charges in the montg of february. Now our fridge is causing us the same old issue which is melting up all the items kept in it and we tried calling the same franchisee, and in return we got respones as no contact number is working. Kindly sort out our issue at the earliest.
Complaint against royal service
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I have a single door fridge which had purchased on 19/07/2020.
There is issue in his cooling system, it does not cool.
I have registered complaint earlier regarding this and also have received a complaint no.I[protected] but till date issue has not resolved.
Request for fast action for resolve the same.

Regards,
Benkat Raman Singh
[protected]

I bought refrigerator 190 l single door 2014 edge model serial number is[protected] . Now its not working. But i have loss my bill for compressor warranty claim. Pls give me duplicate bill. I bought the item from JP brother sadar bazar sirsa haryana india pin code 125055 by cash .Pls email me the duplicate bill for continue warranty process.thnax

Krishan lal
[protected]
[protected]@gmail.com

I got this AC on May 2018 it worked good for a year and after that Ice started forming and falling from the inner vent.
Last year I called Godrej customer care for servicing and a 3rd party service centre people visited. They cleaned the mesh and the inner unit and suggested they would like to check the gas for cooling. Post checked they said need to refill gas, which we need post paying rs. 2, 500/-.
Within 2 week again ice started falling when I called this technician he said I can myself clean the mesh and that should solve the problem.
Ever since last year whenever we use the AC every 15 days we have this issue of Ice falling merely after using for 2 hours in night and we have to off the AC post that. I don't understand why does this happened but there should be a permanent solutio. For this. We have another brand AC at home since 5 years and that never has this problem of ice forming, so I guess MI brand is better than Godrej...coz with that AC we never faced such a issue.

Model No GF-21R is not running

Worst customer care service. I have been calling the customer care and authorized service provider (in my case Alliance solutions, office in Nand Nagri ) after repeated calls, repair person showed up and diagnosed faulty compressor.
I have been told to wait for 3-4 days to get it changed, that too not sure (as we have AMC on the fridge).
I simply don't understand how can it takes 3-4 days to get that fixed???
I am absolutely sure, If I had to pay for the compressor, it would have been changed right away.
Typical Indian company who doesn't care about their customers after product sold.
Customer care = Customer pain

Inadequate cooling since 05-Apr'2021. Requested Service. Tech came on 14-Apr'2021 and started cleaning with Toothbrush. Told them why it was not cleaned with High Pr Jet Kit. They requested another date for bringing the kit which was provided i.e. 17-Apr'2021. They came with incomplete Kit and technician was untrained. Started spraying water (low pressure) without cleaning agent again with toothbrush. Told/Showed them that AC was not getting cleaned and that it was not the SOP to be followed which includes high pressure jet cleaning spray which was not done. They also had no camera/LED display unit to see cleaning inside the AC and they left. After they left, the AC was shutting down irregularly before reaching setpoint temperature. Technician again called on 17-Apr'2021 evening and they found that the earlier technician had left air temperature probe unconnected and it was floating in the water collected during earlier cooling. It was then attached correctly but cooling was insufficient. Even after running 30 mins at 24 deg setpoint, temperature was not reducing fast enough(ambient temperature was 30 deg in the evening) in a 100 sq ft room and setpoint temperature of 24 deg was not achieved in the room. They were unable to determine the cause and said they would come again on another day with cleaning kit. Air flow insufficient, Cooling insufficient, Gas in Unit - Not know, Other faults - Not known. The company expects customers to be R&D scientist so that the actual fault can be diagnosed by the customer and told to them. Completely dissatisfied by untrained, inexperienced service staff who try to fool the customer having paid Rs.8-9K for the AMC.

Appliance Sr. No. - [protected], AMC Appl No.[protected]; Contract Pkc. - HASCP00004801; AC Model - ASO5L3M; Model No. - GSC18FG5WNG; Product Code - 5L3M07