Godrej Appliances Complaints & Reviews

Very bad experience with the service part i never take godrej product because i have problem with cooling & compressor & i have asked for come 10 august i have received service request number & also get sms regarding visit but customer care have not received any reference number from my number. I am sharing to you detail below which was received by godrej.

* godrej sms * technician - delhi-kumar ent-pramod will be attending your call - d[protected] on 10/08/2020

I have never experienced such a rude customer service and behavior with a customer in any indian aplliances company like in godrej. The area sales manager is unwilling to solve the problem and gives a reply like a technician lacking any authenticity and simoly does not care for the customer. I[censored] need to talk let me know. I will be going on online forums to share the reality of godrej and how u misguide and cheat customers in the name of amc

This is naim beg i got godrej refrigerator on 14/08/2019. It's still covered under warranty. I want my compressor replaced when it is covered free of cost for 10 years warranty. Godrej is completely responsible for pathetic service. My compressor must be replaced by godrej free...

My window ac was not getting operated by either remote or by control panel, in which some of the buttons were not working. I lodged complaint in jul 2020. Control panel and remote were taken for repairs partially and i was charged rs 500 for visit and 250 for remote repair on 10 jul 2020.. The problem was still not rectified. I again lodged a complain no. F[protected] on 29 jul. No one came but i was sent a msg that they attended the complaint and cancelling my complaint as they will attend my complaint against another call. I must convey that poor response by ccc and unprofessionalism by tech. They are not concerned about company reputation. They close complain without repairing, accountability is zero. I form very poor opinion. First time i bought godrej ac. Pl help if you can. I am a retd seior citizen from army.

Fume from the window of inverter ac, the same was purchased from eham digita llp, mall of travancore trivandrum on 29.09.2019 invoice no;[protected]

Machine giving shock from washing tub and dryer section.
There is a noice coming from dryer.

Previously a complaint was registered on 12th july. And rs. 500 was given to the service technician but this all could not work out.

Cooling issue found in Refrigerator from last 2 days

Dear team,
I have godrej edge digi refrigerator. It is not cooling and blinking touch pannel lights continued one by one. Same problem was faced within year when i bought it, but that time your representative was solve the problem.
Please guide to solve the problem asap.
Thanks in advance.


Regards,
Yogesh kapare
[protected]

Dear sir,
I'm purches a godrej ac for your distributer shop name of mobile world at kakdwip dated 12/07/2020. Thats day install ac with your staff, first time it is start, but next day when i start the ac then it was not working. Then i contact distributor (Mobile world) and i had been two times warranty docket for you company, docket no is "k[protected]", "k[protected]".
But sir, your company are not responding for our problems. So, please you personally solving our problems, and take the necessary actions.
Thanking you.


M/s avisikta
Kulpi, m - [protected], [protected]

Dear Sir,

My Refrigerator is still in warranty period, I purchased it on[protected]

This is with reference to my complaint no. L[protected] registered on[protected] by TollFreeNo

After 1 week a Technician visit they say your PCB board is fuse and we change it, and they come 5 times but my refrigerator is not working.
1 month is passed but it's still not working.

I think this Godrej Edge, which unfortunately I have purchased has not been checked/tested properly before coming out of the manufacturing plant. I request you to please replace this defective refrigerator purchased in April 2020, that I may not face any new problem.

Please do the needful at your earliest otherwise I will be compelled to file this matter in Consumer Court.

Regards,
Atul Prakash Pandey
[protected]

Washing Machine is not running.

UID NO.EESL 113208

We have called customer service and booked complaint for no cooling and your service guy came to our office and did the cleaning of the filter alone and says that much service alone he can do and he has insisted to call the customer care once again and lodge complaint for full service...

If this is the way you are going to provide service, I am afraid you can satisfy a customer...

Kindly look in the matter and do the needful

My washing machine was damaged in transit, I have been requested for repair but service center not responding positively and forcing to replace machine on exchange offer which price is more than actual price in online market. I.e. they are not helping customers but want to loot customers.even senior officials are not replied properly.

2 months back i purchased godrej fridge with in one month it was not getting cool, and i register complaint, iam waiting from 2 months they are not responding, so please don't buy any products from godrej.

I bought an air conditioner from nandilat g mart shop attingal, kerala two years ago. The board of the purchased air conditioner went bad two days ago. The mechanic says it will cost rs 2300 to repair. I bought it out of faith in godrej and now it seems to have gone wrong.

Brought this model from local southern agencies anakapalli in may 2018, and since day 1 it had issues. Twice mother board was replace, where for one i paid 5k. Every now and then cooling stops or gets over cool. We demanded to replace it when mother board was replaced during first one year warranty period, but it didn't happen, we still believe that godrej is a good brand but this particular piece must be having issues. Would be greatful if it can be replaced. I have no other option apart from going to consume forum otherwise.

This is to inform you that we had purchased godrej window air conditioner on 27/04/2019, having product code 40101701sd00754 and model gwc 18dtc5-wsa from m/s sahu electronics, sector-16, rohini, delhi-110085. The same is eligible for 2 free services.

First dry service was done during winters, 2019 and second service was due by 27.4.2020 which was not provided due to lockdown imposed by the government.

However, we had made phonecalls to the consumer care call centre numbers in the month of april, 2020 and we were only getting automated reply that due to lockdown staff is not coming service shall be provided after the lockdown when staff joins. Now when we have lodged our service request on 4th july through mail, we were given address of a site where we can lodge service request. As we are not aware about the technicalities of logging on service request on your site and today only we have been able to log on our service request on the system and our request reference number is d[protected]. But, to our utter dismay and shock, we received a call from a representative mr ravi, phone number [protected] who informed us that since we had not logged our request in the system before the lockdown we shall have to pay for the service which should actually be free of charge.

Without getting into the technicalities the fact remains that second service has not been provided due to lockdown. You are requested to provide free service which is due and keep the reputation of godrej being consumer friendly.

Awaiting your reply,

Rajni hari

Our new godrej fridge is not working from starting, 3 times engineer visits but the fridge is still not working.

2-3 times our food is got rotten. My small kid ate rotten food by mistake, who is responsible for the health of my kid? I dont want to take any chance with my family health. I purchased a new fridge and now after 3 engineer visits product is still defective. I want a new fridge replacement as soon as possible.

If i purchase a new fridge than why should i accept defective, repaired products? I want a new fridge. I dont want any refund. Provide me new fridge replacement. It is the question of my family health i dont want to take any chance.

And if i talk about the showroom from where i purchased this. Before purchase they are very nice but now they are rude in helping me.

Invoices and labels attached below.

Video link: https://drive.google.com/file/d/1mGPzPjp3VZS_Dc8tNkguKnsQbw9QGr-b/view?usp=shari...⇄

Meat, ice, all are melted and waste. I want replacement

My old complaint number is: 243169

Mohd. Arif idrishi
[protected]

I have godreg edgedigi 192 l silver model refrigerator. It stops cooling now and its front panel lights are blinking and toggles between frost free mode, defrost control and turbo chill.

What could be the issue?

How to reset this fridge?

Please give solution earliest.

My complaint register mob. No is-[protected]

I was purchase 300l d freeze approx 4-5 month ago but after some month d freeze has not work. I have complained approx 4-5 times and approx 25 days ago but not proper resolve my problem neither not proper response to your service engineer and customer. Your service engineer has come and attempted problem but your service engineer not resolve my problem and your service engineer is very fraud and always tell a lie. Still my problem not resolve yet now. While i have purchase it for summer vacation but not use properly. I have complained approx 25 days ago but not resolve till date. Again and again going to complain but not response your side.

I hope my problem resolve as soon as, if not resolve my problem as soon as then take your freeze.

Your service and response is very bad and specially your service engineer is very fraud.
I want resolve my problem as soon as.

Regards
Avanish kumar
[protected]