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Godrej Appliances Complaints & Reviews

2.4
Updated: Jul 30, 2025
Complaints 1461
Resolved
681
Unresolved
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Godrej Appliances reviews & complaints page 28

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P
Preenu Sundar
Feb 7, 2020
Resolved
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Address: Kollam, Kerala

We have brought 2 godrej split ac on 22 nov 2018.. And only used for 2 months.. Then we went aboard on jan 28 2019... And back on jan 2020.. Now both ac are not working. We checked out with local servicers.. They said the compressor gas has leaked out full.. We have only used the ac for months.. To fill the gas they r asking[protected] rupees again.. If only one ac complaints then we can understand tht the tube may be loose or something.. But both the ac got complainted.. So we think its company’s problem
+1 photos
Mar 18, 2020
Complaint marked as Resolved 
Godrej Appliances customer support has been notified about the posted complaint.
Verified Support
Feb 10, 2020
Godrej Appliances Customer Care's response
Dear Preenu,

I am extremely sorry to hear about your experience and would like to take this opportunity to resolve your complaint.

Kindly provide the complaint number & your mobile number so that I can resolve your issue on priority. In case you have not lodged a complaint yet, please do so by calling us on our toll-free number[protected]. You may also log a request online here: http://bit.ly/2xLUhEi

Regards,
Lisa
Verified Support
Feb 12, 2020
Godrej Appliances Customer Care's response
Dear Preenu,

I am still awaiting your details. Kindly provide the same so that I can have my team get in touch with you to resolve your issue.

Regards,
Lisa
Verified Support
Feb 14, 2020
Godrej Appliances Customer Care's response
Dear Preenu,

As I haven't received your details, your complaint has been closed from my end. Do get back in case of any query.

Regards,
Lisa
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    pallaviprabhu
    Feb 3, 2020
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    Address: Chennai, Tamil Nadu

    Please reopen the ticket c[protected]!!! I was told that in my fridge, thermostat is not working and to replace it, i had to switch it off for half a day and to keep it open, which is not an easy thing as i used to store milk for kids and other perishable things!! So we both agreed upon a date to defrost everything completely and i have done but they dint come to replace as promised!! Now again it started over freezing in spite of defrosting manually three - four times everyday!! Again i cannot repeat d whole process of switching off!! I want you guys to act upon this at the earliest and get this sorted out for me in high priority
    Mar 5, 2020
    Complaint marked as Resolved 
    Godrej Appliances customer support has been notified about the posted complaint.
    Verified Support
    Feb 03, 2020
    Godrej Appliances Customer Care's response
    Dear Pallavi,

    I understand your disappointment. I have apprised my team of your concern who'll surely be connecting with you for further assistance.

    Regards,
    Dev
    very poor service and answer from godrej sales representatives, his name is mukul rastogi.
    Dont buy godrej splices from my experience.
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      A
      Azhar EP
      Feb 1, 2020
      Resolved
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      Address: Community Health centre, Purathur, Muttannur post, Malappuram DT, Malappuram, Kerala, 676551

      Single door new refrigerator bought just 2 weeks back,
      It's second time to stop cooling system.

      First time defrost button stuck and cooling system stopped for more than twenty hours.

      Now it's again electricity is proper and light inside refrigerator is on, but cooling system is not working.
      All groceries inside damaged.

      Totally unsatisfactory...
      Mar 14, 2020
      Complaint marked as Resolved 
      Godrej Appliances customer support has been notified about the posted complaint.
      Verified Support
      Feb 03, 2020
      Godrej Appliances Customer Care's response
      Dear Azhar,

      I would really like to help you with this. Kindly share the complaint no. & your mobile no. via private message, so that I can quickly assist you. You can get the complaint no. by calling us on our toll-free no. [protected]. You may also log a request here: http://bit.ly/2xLUhEi

      Regards,
      Geet
      Verified Support
      Feb 05, 2020
      Godrej Appliances Customer Care's response
      Dear Azhar,

      I am still awaiting your details. Kindly provide the same so that I can have my team get in touch with you to resolve your issue.

      Regards,
      Geet
      Verified Support
      Feb 12, 2020
      Godrej Appliances Customer Care's response
      Dear Azhar,

      As I haven't received your details, your complaint has been closed from my end. Do get back in case of any query.

      Regards,
      Geet
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        A
        aftabh595
        from Lucknow, Uttar Pradesh
        Jan 27, 2020
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        Address: Lucknow, Uttar Pradesh, 226003

        Godrej salesman did not register my product and neither gave the bill. The installation was delayed and no services have been provided despite having called him several times he said when you have problem with your ac then contact me. He is a cheater has no manners, speaks rudely and he just took the money in his pocket and that's it. He has done nothing. Worst service. Not even a single service was provided. He should just be removed from his job. He openly says he has no responsibility.
        Godrej Appliances customer support has been notified about the posted complaint.
        Feb 05, 2020
        Updated by aftabh595
        he give answers my so many customers no need service
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          I have godreg edgedigi 192 l silver model refrigerator. It stops cooling now and its front panel lights are blinking i. E. Frost free mode, defrost control and turbo chill.

          I have the same problem as shown in below link.

          https://www.consumercomplaints.in/godrej-appliances-refrigerator-mode-change-pro...

          What could be the issue?

          How to reset this fridge?

          Please...
          +1 photos
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          R
          Rock Love
          Jan 18, 2020
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          Address: Worli Koliwads, Mumbai City, Maharashtra, 400030

          On sunday 12th january 2020, washing machine after a period of more than 1 month was delivered to my house. But till dated i. E. Today 18th january 2020, your technician have not turn up to show the demo. Twice i'd phone your toll free number and no one is bother to receive the call.
          This is my 2nd complaint and you are not bother to send your technician for the demo. Also there is no response from your toll free number.

          The invoice no. 2275767

          I request you kindly provide a technician to show the demo, as soon as possible.
          Godrej Appliances customer support has been notified about the posted complaint.
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            R
            Ravi Kumar Thakur
            Jan 17, 2020
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            Address: A 3-4/1 New sanghati Palli, Garden Reach, Kol 24, Kolkata, West Bengal

            A wardrobe purchased on 4/10/19 (Vide customer code wwc 000012) from godrej & boyce mfg.co. Ltd., 9 brabourne road, kolkata - 700 001.
            The product installed on 21/10/2019 by a person named sanjit das, from authorized service provider of godrej interio having e-mail [protected]@gmail.com. An additional shelf was ordered to be procured and an amount of rs. 1400/- as demanded was provided to sri das on 21/10/2019.
            After constant/regular persuasion nobody bother to give attention on this matter. Due to their attitude goodwill of a reputed company is being badly hampered.
            Till date we remain waiting for installation of that additional shelf.
            Kindly arrange to do the needful and an early date. Thanking you,
            Godrej Appliances customer support has been notified about the posted complaint.
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              R
              Rock Love
              Jan 16, 2020
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              Address: Worli Koliwada., Mumbai City, Maharashtra, 400030

              On sunday 12th january 2020, washing machine after a period of more than 1 month was delivered to my house. But till dated i. E. Today 16th january 2020, your technician have not turn up to show the demo. Twice i'd phone your toll free number and no one is bother to receive the call.
              I request you kindly provide a technician to show the demo, as soon as possible.

              Thanks.
              Godrej Appliances customer support has been notified about the posted complaint.
              Godrej Fully Automatic Washing Machine having capacity of 6.5 kg, has not been functioning properly for the last 2-3 months.
              Godrej Fully Automatic Washing Machine having capacity of 6.5 kg, has not been functioning properly for the last 2-3 months.
              Godrej Appliances Customer Care's response, Jan 23, 2020
              Verified Support
              Dear Customer,

              I am extremely sorry to hear about your experience and would like to take this opportunity to resolve your complaint.

              Kindly provide the complaint number & your mobile number so that I can resolve your issue on priority. In case you have not lodged a complaint yet, please do so by calling us on our toll-free number 1800-209-5511. You may also log a request online here: http://bit.ly/2xLUhEi

              Regards,
              Geet
              Godrej Appliances Customer Care's response, Jan 28, 2020
              Verified Support
              Dear Customer,

              I am still awaiting your details. Kindly provide the same so that I can have my team get in touch with you to resolve your issue.

              Regards,
              Geet
              Godrej Appliances Customer Care's response, Feb 5, 2020
              Verified Support
              Dear Customer,

              As I haven't received your details, your complaint has been closed from my end. Do connect in case you need any further assistance.

              Regards,
              Geet
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                T
                Teddy Mani
                Jan 13, 2020
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                Address: 17 RAMAIAH LAYOUT 3RD A MAIN, KACHARKANAHALLY ST THOMAS TOWN POST, Address3, Bangalore, Karnataka, 560084

                I bought a godrej fridge 4 months ago from reliance. One month ago it stopped working. Service engineers replaced the compressor. Since then the fridge is making a loud whirring sound almost continuously. This noise is very disturbing and it is disturbing my sleep. I am a senior citizen who cannot afford any deprivation in my sleep pattern. Kindly have the fridge replaced.
                Godrej Appliances customer support has been notified about the posted complaint.
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                  R
                  Rock Love
                  Jan 11, 2020
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                  Address: Worli koliwada., Mumbai City, Maharashtra, 400030

                  Your sales person name mr. Nand lal, mobile no. [protected], had come to my house on 6th december 2019, for an exchange of washing machine of semi-auto to fully auto. & the application form no. (Invoice no.) 2275767.
                  I had even paid him rs. 1000.00 as a advance amount.
                  But till dated that is today been 11th january 2020, he has not brought the machine. Whenever if i call him, he promise that he will bring today from past 1 month.
                  Sir, what is this going on. Have recruited such a # type person in your sales department.
                  I request you to take necessary action on this person and try to dispatch my machine asap.

                  Thanking you.
                  Godrej Appliances customer support has been notified about the posted complaint.
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                    D
                    dianac
                    Jan 9, 2020
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                    Resolved

                    Refrigerator complaint no. 116354 registered on 30th of december. Cooling system failure. Technician visited on 30th december evening and said it is a gas problem and problem will be corrected on 2nd january. Post no communication on 2nd january, we called technician provided mobile number and were informed that part needs to come from company. Today, it is 8th january and there is no communication from technician. We have an amc and still we are not provided with fast & reliable service as a fridge is a necessary appliance. Kindly expedite.
                    Feb 17, 2020
                    Complaint marked as Resolved 
                    Godrej Appliances customer support has been notified about the posted complaint.
                    Verified Support
                    Jan 09, 2020
                    Godrej Appliances Customer Care's response
                    Dear Customer,

                    I am sorry about this and have shared your details with the concerned team. Assuring you that they will address your issue at the earliest.

                    Regards,
                    Geet
                    Verified Support
                    Jan 13, 2020
                    Godrej Appliances Customer Care's response
                    Dear Customer,

                    I understand that your concern has been addressed. Do let me know if you need any further assistance. Have a great evening ahead!

                    Regards,
                    Geet
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                      S
                      Sajina Nair
                      Jan 6, 2020
                      Resolved
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                      Resolved

                      Address: Aluva, kerala, Kollam, Kerala, 683511

                      Had bought a fully automatic washing machine 2.5yrs old. From the beginning your delicate machine would show problem if we use powder detergent so your great educated technician suggested to use liquid detergent. Do you know my previous lg washing machine we used for 10 yrs in washing powder and it showed no problem. But godrej is godrej. Well that's an old issue. Right now my issue is for a complaint that we have given in your aluva (Cochin) customer care two months back and till now the status is not resolved. Your four technicians came and could not understand the problem so they took the washing machine in their service centre one week back and till now the there is no response from there and when i called them today they still have the same answer, they don't know what's wrong with ur product. What product you have made that your team is not able to understand the problem itself. I regret the day i took the decision of buying godrej product and i will try my level best to share my experience to as many people i can so that people will think twice before wasting their hard earned money on buying your products.
                      Feb 7, 2020
                      Complaint marked as Resolved 
                      Godrej Appliances customer support has been notified about the posted complaint.
                      Verified Support
                      Jan 07, 2020
                      Godrej Appliances Customer Care's response
                      Dear Sajina,

                      We've replied to your concern via Twitter. Kindly allow me sometime and I will surely have my team address your issue at the earliest.

                      Regards,
                      Kavya
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                        M
                        maddee81
                        Jan 5, 2020
                        Resolved
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                        Resolved

                        Address: S2, vishwa garden, parasuram Avenue 3rd st, bhel nagar 4th mn road , medavakam, Chennai, Tamil Nadu, 600100

                        I am facing a issue with my double door refrigerator which was bought in 2016. For the past 10 days all the milk packets kept in refrigerator is getting broken and milk is spilling. I have tried with different packets/different brands of milk multiple times but this issue persists. Godrej technicians visited twice and unable to solve the issue. They didn't even investigated the problem and just complains the milk packets. I have tried multiple brands and packets of milk. I didn't expect such a worst customer service from a company like godrej. I very much regret for my purchase from godrej. I need help to take this issue strongly with godrej and sort out.
                        Feb 17, 2020
                        Complaint marked as Resolved 
                        Godrej Appliances customer support has been notified about the posted complaint.
                        Verified Support
                        Jan 06, 2020
                        Godrej Appliances Customer Care's response
                        Dear Customer,

                        I am extremely sorry to hear about your experience and would like to take this opportunity to resolve your complaint. Kindly provide the complaint number & your mobile number via private message so that I can address this on priority.

                        Regards,
                        Kavya
                        Verified Support
                        Jan 09, 2020
                        Godrej Appliances Customer Care's response
                        Dear Customer,

                        I am still awaiting your details. Kindly provide the same so that I can have my team get in touch with you to resolve your issue.

                        Regards,
                        Kavya
                        Verified Support
                        Jan 14, 2020
                        Godrej Appliances Customer Care's response
                        Dear Customer,

                        As I haven't received your details, your complaint has been closed from my end. Do get back in case of any query.

                        Regards,
                        Kavya
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                          A
                          Arinya
                          Jan 3, 2020
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                          Address: 1/28,A,Nelinagar, Garfa Main Road,Near Ramlal Bazar Kolkata Municipal Corporation Market,, Kolkata, West Bengal, 700078

                          Sir, i like to inform that i have a stationary shop name variety & variety, 1/28a, nelinagar, ramlalbazar, post - haltu, kolkata-700078, local distributor? Company/salesman the cosmetics product not supply regularly, and they are not exchange the expired product at least last six month in this reason my capital blocked & i financially looser for this reason as un employed person it is very pain full for me, you are requested please arrange to supply the goods and replace the expired goods. Thanks, ishita sarkaar, propiter 0f variety & variety, 1/28a, nelinagar,, post - haltu. Kolkata-700078. Email. Id. Aks. [protected]@gmail.com
                          Godrej Appliances customer support has been notified about the posted complaint.
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                            Mansi Rehani
                            from Delhi, Delhi
                            Dec 26, 2019
                            Resolved
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                            Resolved

                            Address: VP 119C MAURYA ENCLAVE, 110034

                            I purchased fridge on 16 april, 2018, after that issue came in fridge. Its not
                            Giving cooling, stuff kept got damaged. On, 13 sep, 2019, executive came
                            From your company and change the fan motor and given the bill of
                            1 year warranty on it. Again we are facing issue from last 4 days. So
                            Do me call or visit as soon as possible. I need urgent solution
                            Feb 24, 2020
                            Complaint marked as Resolved 
                            Godrej Appliances customer support has been notified about the posted complaint.
                            Verified Support
                            Dec 30, 2019
                            Godrej Appliances Customer Care's response
                            Dear Mansi,

                            Allow me an opportunity to assist you with your concern. Kindly provide the complaint number & your mobile number so that I can address the same as soon as possible.

                            You can get the complaint number by calling us on our toll-free number[protected]. You may also log a request online here: http://bit.ly/2xLUhEi

                            Regards,
                            Geet
                            Verified Support
                            Jan 09, 2020
                            Godrej Appliances Customer Care's response
                            Dear Mansi,

                            I am still awaiting your details. Kindly provide the same so that I can have my team get in touch with you to resolve your issue.

                            Regards,
                            Geet
                            Verified Support
                            Jan 14, 2020
                            Godrej Appliances Customer Care's response
                            Dear Mansi,

                            As I haven't received your details, your complaint has been closed from my end. Do get back in case of any query.

                            Regards,
                            Geet
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                              Rupali Chowdhury
                              from Bengaluru, Karnataka
                              Dec 26, 2019
                              Resolved
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                              Resolved

                              I have brought Godrej Edge Refrigerator in July 2019.In Nov 2019, the amount of ice got accumulated in whole fridge.I called customer service and they came and did something and left.Its rubber was also came out.So they fixed it.Again in Dec 2019, the refrigerator stopped cooling.When customer service people came, they said they need to change compressor.I asked him to replace the refrigerator as within 5months, i have raised issue thrice.Customer care team are saying in call, that they will replace but when any service guy is coming, they are forwarding it to supervisor who is directly saying no for replacement.I have brought it for 14, 000 rs and it didn't work properly for 14days also.Please help me to replace the refrigerator.
                              Feb 17, 2020
                              Complaint marked as Resolved 
                              Godrej Appliances customer support has been notified about the posted complaint.
                              Verified Support
                              Dec 30, 2019
                              Godrej Appliances Customer Care's response
                              Dear Rupali,

                              I would really like to help you with this. Kindly share the complaint number & your mobile number via private message so that I can connect with you for further assistance.

                              Regards,
                              Kavya
                              Verified Support
                              Jan 09, 2020
                              Godrej Appliances Customer Care's response
                              Dear Rupali,

                              I am still awaiting your details. Kindly provide the same so that I can have my team get in touch with you to resolve your issue.

                              Regards,
                              Kavya
                              Verified Support
                              Jan 14, 2020
                              Godrej Appliances Customer Care's response
                              Dear Rupali,

                              As I haven't received your details, your complaint has been closed from my end. Do get back in case of any query.

                              Regards,
                              Kavya
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                                Shivam Adhikari
                                from New Delhi, Delhi
                                Dec 29, 2019
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                                Website: www.godrejcp.com

                                Have ordered godrej smart aer matic on 11.12.19, through a prepaid mode of payment online. After my money was deducted, there has been no positive communication from their side stating the delivery of my order. On 19.12.19, I mailed "godrejcp.com" asking about the status for my order. On 20.12.19, I receive a mail from "godrejcp.com" stating that my order has been cancelled without informing me about the reason. Being a reputated brand like godrejcp.com, it is very sad to know that they do not treat their customers properly.
                                Till today, i.e 29.12.19, I have not received my money back, which is Rs 719.
                                Godrej Appliances customer support has been notified about the posted complaint.
                                I pay 5550 by cash and other by emi total price was 14050 but they debit 1167 x 8 months so why total debited 14886

                                not got my refund for order number (#3885) - Comment #3620560 - Image #0
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                                  Laxmi Narayan Malviya
                                  from Dabra, Madhya Pradesh
                                  Dec 19, 2019
                                  Resolved
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                                  Resolved

                                  Address: barkhedi fatak, Bhopal, Madhya Pradesh, 462010

                                  We have purchased our refrigerator in the year 2016 and now we are facing issues with the refrigerator as it is not working properly. We have registered our complaint for the same in the company. They have sent the technician but the services rendered are not satisfactory and on every visit they charge a high amount. Please register our complaint.
                                  Feb 18, 2020
                                  Complaint marked as Resolved 
                                  Godrej Appliances customer support has been notified about the posted complaint.
                                  Verified Support
                                  Dec 20, 2019
                                  Godrej Appliances Customer Care's response
                                  Dear Laxmi,

                                  I do understand your concern and shall surely get it addressed. Please share the complaint number & your mobile number so that I can look into this further.

                                  Regards,
                                  Geet
                                  Dec 21, 2019
                                  Updated by Laxmi Narayan Malviya
                                  My mobile number is [protected] and complaint number is 2538903
                                  Dec 23, 2019
                                  Updated by Laxmi Narayan Malviya
                                  Our refrigerator is not working since 10 days. We are facing issues. Poor responce from the company. Do I have to complaint some where else.
                                  Verified Support
                                  Dec 24, 2019
                                  Godrej Appliances Customer Care's response
                                  Dear Laxmi,

                                  With the given complaint number, my team is unable to trace your issue. Request you to register your complaint by calling us on our toll-free no.[protected]. You may also log a request online by clicking here: http://bit.ly/2xLUhEi

                                  Regards,
                                  Geet
                                  Dec 26, 2019
                                  Updated by Laxmi Narayan Malviya
                                  Madam

                                  I have updated my complaint on the given like the complaint number is - [protected]. I would like to bring to your notice that we have done complaints 2 times and one is very recent on 21st November, 2019. The complaint number is [protected]. The technician came charged Rs. 375/- and changed one equipment the charge of which was separate but only after 5 days the refrigerator started showing the same error again.
                                  Verified Support
                                  Dec 30, 2019
                                  Godrej Appliances Customer Care's response
                                  Dear Laxmi,

                                  Thank you for writing in. The details provided by you is showing protected to us. Please share the same via message as it will help us to assist you further.

                                  Regards,
                                  Geet
                                  Verified Support
                                  Jan 09, 2020
                                  Godrej Appliances Customer Care's response
                                  Dear Laxmi,

                                  As I haven't received your details, your complaint has been closed from my end. Do get back in case of any query.

                                  Regards,
                                  Geet
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                                    Ashwamegh
                                    from Noida, Uttar Pradesh
                                    Dec 8, 2019
                                    Resolved
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                                    Resolved

                                    Address: Vadodara, Gujarat, 390020

                                    I registered my complaint for washing machine using toll free number of godrej company.
                                    The technician attended my residence on 07/12/2019. He replaced in tek valve to resolve complaint.
                                    The technician charged rs.1650/- for in tek valve and rs.350/- service charge.
                                    On verification price of in tek valve on godrej web site the price is shown as 349/-.
                                    Thus technician has charged heavy price for in tek valve and take undue advantage of our ignorance.
                                    The company should initiate actions to enquire in the matter and ensure that the excess price charged be refunded to me.
                                    Feb 22, 2020
                                    Complaint marked as Resolved 
                                    Godrej Appliances customer support has been notified about the posted complaint.
                                    Dec 08, 2019
                                    Updated by Ashwamegh
                                    My contact number is [protected]
                                    Verified Support
                                    Dec 30, 2019
                                    Godrej Appliances Customer Care's response
                                    Dear Ashwamegh,

                                    Sorry about this. Please share the complaint number & your registered mobile number as it will enable me to help you further with your concern.

                                    You can get the complaint number by calling us on our toll-free number[protected]. You may also log a request online here: http://bit.ly/2xLUhEi

                                    Regards,
                                    Lisa
                                    Verified Support
                                    Jan 09, 2020
                                    Godrej Appliances Customer Care's response
                                    Dear Ashwamegh,

                                    I am still awaiting your details. Kindly provide the same so that I can have my team get in touch with you to resolve your issue.

                                    Regards,
                                    Lisa
                                    Verified Support
                                    Jan 14, 2020
                                    Godrej Appliances Customer Care's response
                                    Dear Ashwamegh,

                                    As I haven't received your details, your complaint has been closed from my end. Do get back in case of any query.

                                    Regards,
                                    Lisa
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                                      A
                                      Akhil Kunjukunju
                                      from Badagara, Kerala
                                      Dec 4, 2019
                                      Resolved
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                                      Resolved

                                      Address: Ernakulam, Kerala

                                      I have purchased a oven before 10 months, after 6 months its showing a complaint that the while baking cake become burn before it cook. Am registered the complaint on august-2019, two times service technicians come and make some try and go, still the same complaint showing. Then they inform that they will take the oven to there office now am waiting for 1 mnth still no body came.
                                      Feb 4, 2020
                                      Complaint marked as Resolved 
                                      Godrej Appliances customer support has been notified about the posted complaint.
                                      Verified Support
                                      Dec 04, 2019
                                      Godrej Appliances Customer Care's response
                                      Dear Akhil,

                                      I am extremely sorry to hear about your experience and would like to take this opportunity to resolve your complaint.

                                      Kindly provide the complaint number & your mobile number via private message (or click here https://bit.ly/2KL3JSh) so that I can resolve your issue on priority. In case you have not lodged a complaint yet, please do so by calling us on our toll-free number[protected]. You may also log a request online here: http://bit.ly/2xLUhEi

                                      Regards,
                                      Zainab
                                      Verified Support
                                      Dec 24, 2019
                                      Godrej Appliances Customer Care's response
                                      Dear Akhil,

                                      I am still awaiting your details. Kindly provide the same so that I can have my team get in touch with you to resolve your issue.

                                      Regards,
                                      Zainab
                                      Verified Support
                                      Dec 30, 2019
                                      Godrej Appliances Customer Care's response
                                      Dear Akhil,

                                      As I haven't received your details, your complaint has been closed from my end. Do get back in case of any query.

                                      Regards,
                                      Zainab
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