Godrej Appliances Complaints & Reviews

We have brought 2 godrej split ac on 22 nov 2018.. And only used for 2 months.. Then we went aboard on jan 28 2019... And back on jan 2020.. Now both ac are not working. We checked out with local servicers.. They said the compressor gas has leaked out full.. We have only used the ac for months.. To fill the gas they r asking[protected] rupees again.. If only one ac complaints then we can understand tht the tube may be loose or something.. But both the ac got complainted.. So we think its company’s problem

Please reopen the ticket c[protected]!!! I was told that in my fridge, thermostat is not working and to replace it, i had to switch it off for half a day and to keep it open, which is not an easy thing as i used to store milk for kids and other perishable things!! So we both agreed upon a date to defrost everything completely and i have done but they dint come to replace as promised!! Now again it started over freezing in spite of defrosting manually three - four times everyday!! Again i cannot repeat d whole process of switching off!! I want you guys to act upon this at the earliest and get this sorted out for me in high priority

Single door new refrigerator bought just 2 weeks back,
It's second time to stop cooling system.

First time defrost button stuck and cooling system stopped for more than twenty hours.

Now it's again electricity is proper and light inside refrigerator is on, but cooling system is not working.
All groceries inside damaged.

Totally unsatisfactory...

Godrej salesman did not register my product and neither gave the bill. The installation was delayed and no services have been provided despite having called him several times he said when you have problem with your ac then contact me. He is a cheater has no manners, speaks rudely and he just took the money in his pocket and that's it. He has done nothing. Worst service. Not even a single service was provided. He should just be removed from his job. He openly says he has no responsibility.

I have godreg edgedigi 192 l silver model refrigerator. It stops cooling now and its front panel lights are blinking i. E. Frost free mode, defrost control and turbo chill.

I have the same problem as shown in below link.

https://www.consumercomplaints.in/godrej-appliances-refrigerator-mode-change-pro...⇄

What could be the issue?

How to reset this fridge?

Please...

On sunday 12th january 2020, washing machine after a period of more than 1 month was delivered to my house. But till dated i. E. Today 18th january 2020, your technician have not turn up to show the demo. Twice i'd phone your toll free number and no one is bother to receive the call.
This is my 2nd complaint and you are not bother to send your technician for the demo. Also there is no response from your toll free number.

The invoice no. 2275767

I request you kindly provide a technician to show the demo, as soon as possible.

A wardrobe purchased on 4/10/19 (Vide customer code wwc 000012) from godrej & boyce mfg.co. Ltd., 9 brabourne road, kolkata - 700 001.
The product installed on 21/10/2019 by a person named sanjit das, from authorized service provider of godrej interio having e-mail [protected]@gmail.com. An additional shelf was ordered to be procured and an amount of rs. 1400/- as demanded was provided to sri das on 21/10/2019.
After constant/regular persuasion nobody bother to give attention on this matter. Due to their attitude goodwill of a reputed company is being badly hampered.
Till date we remain waiting for installation of that additional shelf.
Kindly arrange to do the needful and an early date. Thanking you,

On sunday 12th january 2020, washing machine after a period of more than 1 month was delivered to my house. But till dated i. E. Today 16th january 2020, your technician have not turn up to show the demo. Twice i'd phone your toll free number and no one is bother to receive the call.
I request you kindly provide a technician to show the demo, as soon as possible.

Thanks.

I bought a godrej fridge 4 months ago from reliance. One month ago it stopped working. Service engineers replaced the compressor. Since then the fridge is making a loud whirring sound almost continuously. This noise is very disturbing and it is disturbing my sleep. I am a senior citizen who cannot afford any deprivation in my sleep pattern. Kindly have the fridge replaced.

Your sales person name mr. Nand lal, mobile no. [protected], had come to my house on 6th december 2019, for an exchange of washing machine of semi-auto to fully auto. & the application form no. (Invoice no.) 2275767.
I had even paid him rs. 1000.00 as a advance amount.
But till dated that is today been 11th january 2020, he has not brought the machine. Whenever if i call him, he promise that he will bring today from past 1 month.
Sir, what is this going on. Have recruited such a # type person in your sales department.
I request you to take necessary action on this person and try to dispatch my machine asap.

Thanking you.

Refrigerator complaint no. 116354 registered on 30th of december. Cooling system failure. Technician visited on 30th december evening and said it is a gas problem and problem will be corrected on 2nd january. Post no communication on 2nd january, we called technician provided mobile number and were informed that part needs to come from company. Today, it is 8th january and there is no communication from technician. We have an amc and still we are not provided with fast & reliable service as a fridge is a necessary appliance. Kindly expedite.

Had bought a fully automatic washing machine 2.5yrs old. From the beginning your delicate machine would show problem if we use powder detergent so your great educated technician suggested to use liquid detergent. Do you know my previous lg washing machine we used for 10 yrs in washing powder and it showed no problem. But godrej is godrej. Well that's an old issue. Right now my issue is for a complaint that we have given in your aluva (Cochin) customer care two months back and till now the status is not resolved. Your four technicians came and could not understand the problem so they took the washing machine in their service centre one week back and till now the there is no response from there and when i called them today they still have the same answer, they don't know what's wrong with ur product. What product you have made that your team is not able to understand the problem itself. I regret the day i took the decision of buying godrej product and i will try my level best to share my experience to as many people i can so that people will think twice before wasting their hard earned money on buying your products.

I am facing a issue with my double door refrigerator which was bought in 2016. For the past 10 days all the milk packets kept in refrigerator is getting broken and milk is spilling. I have tried with different packets/different brands of milk multiple times but this issue persists. Godrej technicians visited twice and unable to solve the issue. They didn't even investigated the problem and just complains the milk packets. I have tried multiple brands and packets of milk. I didn't expect such a worst customer service from a company like godrej. I very much regret for my purchase from godrej. I need help to take this issue strongly with godrej and sort out.

Sir, i like to inform that i have a stationary shop name variety & variety, 1/28a, nelinagar, ramlalbazar, post - haltu, kolkata-700078, local distributor? Company/salesman the cosmetics product not supply regularly, and they are not exchange the expired product at least last six month in this reason my capital blocked & i financially looser for this reason as un employed person it is very pain full for me, you are requested please arrange to supply the goods and replace the expired goods. Thanks, ishita sarkaar, propiter 0f variety & variety, 1/28a, nelinagar,, post - haltu. Kolkata-700078. Email. Id. Aks. [protected]@gmail.com

I purchased fridge on 16 april, 2018, after that issue came in fridge. Its not
Giving cooling, stuff kept got damaged. On, 13 sep, 2019, executive came
From your company and change the fan motor and given the bill of
1 year warranty on it. Again we are facing issue from last 4 days. So
Do me call or visit as soon as possible. I need urgent solution

I have brought Godrej Edge Refrigerator in July 2019.In Nov 2019, the amount of ice got accumulated in whole fridge.I called customer service and they came and did something and left.Its rubber was also came out.So they fixed it.Again in Dec 2019, the refrigerator stopped cooling.When customer service people came, they said they need to change compressor.I asked him to replace the refrigerator as within 5months, i have raised issue thrice.Customer care team are saying in call, that they will replace but when any service guy is coming, they are forwarding it to supervisor who is directly saying no for replacement.I have brought it for 14, 000 rs and it didn't work properly for 14days also.Please help me to replace the refrigerator.

Have ordered godrej smart aer matic on 11.12.19, through a prepaid mode of payment online. After my money was deducted, there has been no positive communication from their side stating the delivery of my order. On 19.12.19, I mailed "godrejcp.com" asking about the status for my order. On 20.12.19, I receive a mail from "godrejcp.com" stating that my order has been cancelled without informing me about the reason. Being a reputated brand like godrejcp.com, it is very sad to know that they do not treat their customers properly.
Till today, i.e 29.12.19, I have not received my money back, which is Rs 719.

We have purchased our refrigerator in the year 2016 and now we are facing issues with the refrigerator as it is not working properly. We have registered our complaint for the same in the company. They have sent the technician but the services rendered are not satisfactory and on every visit they charge a high amount. Please register our complaint.

I registered my complaint for washing machine using toll free number of godrej company.
The technician attended my residence on 07/12/2019. He replaced in tek valve to resolve complaint.
The technician charged rs.1650/- for in tek valve and rs.350/- service charge.
On verification price of in tek valve on godrej web site the price is shown as 349/-.
Thus technician has charged heavy price for in tek valve and take undue advantage of our ignorance.
The company should initiate actions to enquire in the matter and ensure that the excess price charged be refunded to me.

I have purchased a oven before 10 months, after 6 months its showing a complaint that the while baking cake become burn before it cook. Am registered the complaint on august-2019, two times service technicians come and make some try and go, still the same complaint showing. Then they inform that they will take the oven to there office now am waiting for 1 mnth still no body came.