Godrej Appliances Complaints & Reviews

We have a godrej air conditioner (Split) installed at our home.

Initial installation
During initial installation, the personnel from godrej did not install it properly. When it rained outside, water would trickle through the leaks and gaps of the pipes flooding the room.

Repairing and servicing
On 20th march, 2020, we logged a request for getting this installation issue fixed. Since it was past one year, we were ready to pay for the fix (Although the original issue was from godrej side). We paid rs. 2530/- which included this fix as well as related servicing. However, the problem actually aggravated.
Now, when the ac is kept running for an hour, stream of water is flowing right into the room (Even when it is not raining outside). The situation is so bad that we have to put a bucket to collect the stream of water which is flowing in.

Totally disappointed with the work and service provided by godrej. I will think multiple times in future before buying any godrej appliance.

Dear sir,
I have bought a split ac during the month of june 2019 from a dealer at chengalpattu, tamil nadu. The company name is jotheeswari company. I have bought a split ac of gsw 18 rgn model for rs.30, 500/-bill no.451 dated 17-6-19. For the several days the ac is not giving sufficient chillness. Presently it is showing df code. Please help me.

K. Sivakumar.

As there was problem with my fridge i call the toll free no for service on 16/03/2020 but there is no responce till today when again today i called no assurance is been given to satified my problem which is serous in nature
More over the toll free no person is giving avasive reply to contact the local sevice provider.. Which is not my job i want co to slave my problem that it or else i will be free for leagal action please note

We bought this godrej eon marron color for 30 k on june 2019. Initially it was working well. After 2 months it started automatically gets shout down during the mid light. After 6 months when we contacted customer service one tech said said that this ac has lot of problems every year so better to take amc. That time i dint have any clue about it. Now during march when i stiched on the ac again there is no cooling effect, when we again contacted the tech said there is a gas leak and coil problem. He changed it yesterday even after that also there is no cooling effect. Still working badly. Now we think why did we buy such a bad ac. Not even warranty period is over we are facing lot of issue. Please people don't ever invest your hard earned money in this

.
The electrician visited my home and confirmed leakage in the coil which was later taken for replacement.
Initially i was asked to wait for 3-4 days as the part was ordered from the factory however now they are saying it will take 2 weeks which is just not acceptable.
On the sidelines the electrician is asking me to get it done privately by paying some amount and that will happen within 24 hours.
I just don’t understand if this a new hack for earning money within the amc period whereby troubling the customer the service is prioritised only upon a private request.
We are using godrej products since decades as this was the trust bestowed to us by our grand parents.
Just unacceptable approach towards customers and i expect a quick response or any senior escalation support.

Details of last visit by the technician as below -

Godrej sms * technician - jaideep ram kapil gupta. Will be attending your call - b[protected] on 24/02/2020

We have semi automatic washing model ws700 ct having trouble of drier not working, after lodging complaint with your call center, technician was deputed at our location.. After opening washing machine he immediately confirmed that spin motor is damaged & necessary replacement of parts has to b done & estimate of rs 1800 was given. He took the sevice charges of rs 350 vide his tcr no 331 dt. 28.02.2020.

The washing machine was left open with out screwing the back, while placing the machine in its position, we have found that steel rod connecting lid is broken which technician never briefed us as per his estimation slip scanned one.
Highly apprehensions seems not to disclose actual part and deliberately broke the rod and spin motor was declared faulty,
Pls. Look into the matter and resolve

As per my request i got a assiged technician from godrej care. His name is karthik (Ph:[protected]). He came and damaged the running machine and not even responding proper if we called him fornfixing it. He came for drain over flow issue but he damanged drain port and now machine is not draining the water out. If we ask anything to him he is saying i am not responsible i didn't did anything... Please take a right action on him.

Call me: [protected]
Email me:[protected]@gmail.com

I have purchased a godrej refrigerator model no.- gde 19ds4,
Serial no.[protected] on[protected] in the name of tirtham taran. The product has 10 years rust free warranty. We talked about the warranty to toll free no. ([protected]) and call no. K[protected] is generated on 18/02/2020. Service person visited on 19/02/2020 take the photo of the product and received rs. 375/- as investigation charge. When we told him for replacement of...

I bought godrej rb eon 380 nxw double door almost two years back. However since than it is not working properly. It gets stopped working intermittently. But now it has completely stopped working. Initially it was apparent that line taking cool air to upper portion was getting clogged, however now it seems that fan is not at all working. The bottom deep freezer is still working however upper portion (Chiller /fridge) is not working i. E there is no cooling.

I had booked 2 ton 5* ac on 7.01.2020 with sri ganesh appliances, raichur. So far they have not installed the ac. I have paid the amount in ful. If i enquire they are telling on or the other reason. Kindly let me know what is the problem. Please make arragements to install the ac at the earliest.

Thanking you,
Yours,
N p shakhapur,
Raichur - karnataka

The godrej refrigerator is not working when switched on. The voltage stabilizer that came along with the refrigerator as a package indicates 6v and stops instead of reaching to 220v. Also there is some "tik tak" sound from the stabilizer. The refrigerator is not getting the power supply from the stabilizer.
Few months before a godrej authorized service engineer has visted to rectify a complaint on the same product and cahnged a electronic chip in the product and said there will be no complaints for next 5 years.

Dear team,
We logged our compaint for the issue while spinning the top load washing machine.
The executive came for checking and found that button panel and outlet motor not working.
However, i informed them not to repair it as of now, and told them will inform when to change the parts, but now whole machine is not working.
This is really unexpectable, that the machine was partly running it's stopped. Now if we are calling the executive to make the machine how they found they are not answering our calls. This is how, goodrej company provides their services to their customer?

I have registered for service of my washing machine 2 months back and the service centre named rohon enterprise kolkata near dum dum air port. Isnstead of repairing my washing machine giving excuses that part is unavailable i have paid rs 350 as visiting. Now today he misbehaved with me when i told him to repaire thd same pleade look into it so that it can be repaired.

I bought a fully automatic washing machine on may 2018. Now its not working. But i have loss my bill for warranty claim. Pls give me duplicate bill. I bought the item from the exchange offer of godrej. Now for service purpose i need the bill to claim the warranty. So, pls mail me the duplicate bill for continue warranty process.
Aditya chaudhary
158, pocket-3
Sector-23
Rohini

Sir, my refrigerator is not working properly. It is cooling excessive and it's not looking good. Kindly look into the matter urgently. Other things like lighting and water leakage also occurs. Kindly appoint someone to look into the matter and complete it as soon as possible.
It will be very kind of you.

Thanks,
Deepak kanodia
Manik sarkar ghat road
Bhagalpur

We have brought 2 godrej split ac on 22 nov 2018.. And only used for 2 months.. Then we went aboard on jan 28 2019... And back on jan 2020.. Now both ac are not working. We checked out with local servicers.. They said the compressor gas has leaked out full.. We have only used the ac for months.. To fill the gas they r asking[protected] rupees again.. If only one ac complaints then we can understand tht the tube may be loose or something.. But both the ac got complainted.. So we think its company’s problem

Please reopen the ticket c[protected]!!! I was told that in my fridge, thermostat is not working and to replace it, i had to switch it off for half a day and to keep it open, which is not an easy thing as i used to store milk for kids and other perishable things!! So we both agreed upon a date to defrost everything completely and i have done but they dint come to replace as promised!! Now again it started over freezing in spite of defrosting manually three - four times everyday!! Again i cannot repeat d whole process of switching off!! I want you guys to act upon this at the earliest and get this sorted out for me in high priority

Single door new refrigerator bought just 2 weeks back,
It's second time to stop cooling system.

First time defrost button stuck and cooling system stopped for more than twenty hours.

Now it's again electricity is proper and light inside refrigerator is on, but cooling system is not working.
All groceries inside damaged.

Totally unsatisfactory...

Godrej salesman did not register my product and neither gave the bill. The installation was delayed and no services have been provided despite having called him several times he said when you have problem with your ac then contact me. He is a cheater has no manners, speaks rudely and he just took the money in his pocket and that's it. He has done nothing. Worst service. Not even a single service was provided. He should just be removed from his job. He openly says he has no responsibility.

I have godreg edgedigi 192 l silver model refrigerator. It stops cooling now and its front panel lights are blinking i. E. Frost free mode, defrost control and turbo chill.

I have the same problem as shown in below link.

https://www.consumercomplaints.in/godrej-appliances-refrigerator-mode-change-pro...⇄

What could be the issue?

How to reset this fridge?

Please...