Godrej Appliances Complaints & Reviews

First of all, please take my complain seriously. I am from assam, i bought a washing machine, (Model no. Wt eon 651 pfh) unit sr. No. [protected], date - 31/01/2017 from your authorized dealer priya enterprise, panindra road, north lakhimpur, assam. I have paid rs 22, 900/-. From the beginning, i have facing lots of problem using this product. Till date, i have repair this product more than 7 times. Often it shows error codes reflecting on the screen. After passing the warranty period of 1 year, i have repaired this product more than 7 times and every time your service man cost me rs.650/- per visit. Anyway that's not my issue, my issue is why this fully automatic washing machine give me such a punishment. Every month i have to call a service man from your side and now i am tired. Please do something. I have not got any suggestion or help from your helpline number. Whenever i called the manager of the particular enterprise, they always avoid my complaint.
Within the warranty period the display of the washing machine got cracked and service man told me there is option to repair this.

Now thing is that, i want to exchange this product. Please help me out. Otherwise there is no option rather than go the consumer court.

Please tell me the procedure to exchange this product to an another. I hope you take my words seriously.

This is in favour of your kind information and take necessary action.

Regards

Nabapallab bhuyan
[protected]@gmail.com
M [protected]
North lakhimpur assam

I purchased godrej air conditioner two years ago. The ac gas leak from cooling coil. I complaint about it in company and they sent a technician. Technician said that the coil was repair and cost rs3100. I gave money and repaired it on september 21, 2019. On the same day in night again gas leak. I again complaint in co. Technician come on sept24, 19 and said your ac cooling coil was become destroy. You have to replace it and its cost was rs6827. Now i have to ask what was the value of consumer money and what the product was made by company that this air conditioner just last for two years. Can anyone now help in this case

This is to inform you that i had purchased a godrej eon washing machine from bismi appliances, kaloor, kochi, kerala 01 sept, 2019. After 3 days they installed the machine on the second day we start using, but it shown complaint, machine is vibrating too much with loud sound. I logged a complaint on the same day itself at service centre, but only after 5 days they attended the complaint. On 11th sept the technician came and checked the machine and told it cannot be repaid and will be replaced. I have contacted the service center as well as bismi, but till today ie, 20th sept, nothing has done from their part only saying will take 5 days after 4 days today also they are saying will take 5 days. What a bad experience. Very bad service very very very very badddddd.

Biju joseph
[protected]@rediffmail.com
[protected]

I register the complaint to Godrej that the 25% is the block of my Split AC there not any out air from 25 % part of total air out. This has happened in July as well so they did Dismentail service and charged 1300 RS. Thereafter this works good and now the problems cam again the Godrej engineer visit on 15 September and said it will remain the same there is no solution I asked why it worked before fine. They do something and it works well for 2 hours then problem cames again.

They told if you complained again we will charge for this I told my AC is under warranty

I need a solution for this complaint if you cant MR Godrej then stop making the product.

Unfortunately purchased a godrej inverter ac (1.5 ton). Since installation the ac showing is showing an f6 error. Technician told that this comes in inverter ac. Lodged a complaint within a week of installation on 6 september 2019, technician informed that he will visit on monday (9 sept.) but till date nothing has happened. Called godrej cuctomer care 4 times, first 2 time on the same day they informed that it will be taken care of. Then in the next 2 calls they told me that the call has been closed (Customer number invalid). I have tried calling customer care to escalate this issue as well, but they dont have any escalation matrix. Even now they are not able to provide any detail pertaining to the issues raised and are not even registering the complaint again. It has been 10 days since the complaint but no one is bothered to take it up. Also, no information was provided by the technician who installed the ac about the registration of warranty, asked customer care for the same they disconnect the call. Not sure where to take this up. Hoping to lodge a formal case against godrej in the local court.

Sometimes it's giving e4 error and suddenly stop all the functions. We can't restart the machine again. Each and every time we have to contact service center. The service person will come in couple of days. Till then the cloths are non washing conditions. We think this is a defect in the godrej washing machine. Provide an option to resolve customer themself.

Bought godrej 1 ton 3 star inverter split ac (Copper, ac 1t gic 12ftc3-wsa split 3s, white) in may 2019 and hardly after 30 hrs of cumulative usage, the ac broke down. Godrej technician catered to my complaint after 10 days & replaced microcontroller. However, the very next day of repair, the product broke down again.

No doubt that this model has some core issues with design & production. It's defective and should be taken off the market. Technicians too mentioned off the record that this model is causing all of problem. I seek reimbursement of the amount and speedy addressal of the issue

I have purchased a split 1.5 inverter ac from valueplus store in may 2019. Its been 4 months and i have started facing multiple issue like cooling, noise, consumption and auto off, as well as the after sales service. The technician have visited multiple times giving temp solutions and problem still exists.

I have also mailed the issue to the area manager of lucknow but he did'nt respond. I am in a total loss as my money is stuck and even not getting the luxury of an air conditioner.

I am totally annoyed now please help me with the refund of this product asap.

Dear sir / ma'am,

I shyam vir singh working in essel group (Zee) in lucknow. I purchased a refrigerator on 05.11.18 -290l - mrp-32850/-
Now i have been facing the problems very less cooling. I complained in costumer care two times with registered number [protected] and service different service man came both time against first complaint service man said thet its lower big door gas kit is loos so he fitted it and went but the gas kit again come out in two days use do i complained second time and another service man came and change the thick rubber with a thin rubber of big lower door, just after fix the new rubber we obsearve that there is no any magnetickness in door opening and raise observation then he said it will be in its position after 1 hr.
But now the cooling in the freeze and freezer both is very very less like 10 years old refrigerator, it is in warranty period and i think it is manufacturing defect
"so i am requesting you to replace my refrigerator otherwise i will escalate it in other forum"
Waiting for your response.

Thanks & regards,
Shyam vir singh
403, surya enclave apartment, sector-12, lucknow
[protected]

I have purchasee godrej water purifier (Model no. Gp200) 4 years before, and now i have to change the filter. I contact the godrej customer care and also godrej service centre. From godrej company i received the reply now the model has stopped and the parts is not available. This is very rediculus reply and parts must available in the market. So many people are purchase this item. How they can stop. If the model has stoppled but the parts must get in them market. And i have to tell the public no one purchase godrej products becuase they are manufacturing the products like use and throw products like chinese products.

Hey team,
I purchased my godrej refrigerator double door.
Aplrox 3 year back and now i am facing lots of issue in it.. The refrigerator not give cooling water didnt get cooled.. All the foods kept in it gets spoiled/not fresh to use it in next day. So please send a executive from godrej company. Asap.
Need a reply in positive way. Kindly give reply to my complaint as soon as possible or call.

I bought refrigerator on may 2015. Now its not working. But i have loss my bill for warranty claim. Pls. Give me duplicate bill. I bought the item from sunny electronics, kolhar, tal-rahata dist-ahmednagar, maharashtra state through cash. Pls mail me the duplicate bill for continue warranty process.
Modal number - godrej edge pro rd edge pro 190pd 5.1single door sr no. [protected]
2ksmcl

Niklesh sajan

I took a three year warranty of Godreg split AC two year ago.Last saturday, I lodged a complaint regarding non-cooling of AC. On sunday a tecnician visited and told that in this AC gas will be filled and second team will visit on monday.
On monday, I enquired at ph no [protected] (Mr Akhileash) and he assured that he already handedover my complaint to feild crew and problem will be resoved by today evening. But no team visited .
Today(Tuesday) I again make call to Mr Akhilesh and he gave a telephone number of tecnician Mr Ajay([protected]) . I talked to Mr Ajay, he told me that he is in a meeting and could not attend my complait. Then he also gave me a phone number of his Mr Shivam([protected]). From last two hrs I am continuoisly dailing his number but he is not picking my phone.

My complaint number is D[protected].Kindly arrange to attend this complaint by today evening otherwise i will take this matter in consumer court.

Lalit Saini
PH no [protected]

Have received a message to schedule my first free maintenance of my inverter ac on 23rd august 2019. After i called n service is scheduled n received the message byt no one showed up, since that day, i called customer care every following day to express my grievance but instead of help all reps just escalated my issues, how many people are required to escalate my issue and everybody marked it top priority as if m sitting on the other side of the world and my problem is getting addressed and was to get call regarding this but godrej never cares. Now its end september 2019. The first free service deadline is over. On every call i did mention how they will say your first free maintenance is expired because they don't care for service once the product is sold... Siddesh n sayli both representative promised of the call from the concerned department to address my issue.

My complaint i'd...676193
Still it is work in progress since last to last sunday it's been more than a week. Hardly they care for their customer. Will never recommend any one to buy their products, once sold dont expect any service.

I purchased one godrej refrigerator on 03.09 2012. The door has rusted. As per warrenty the part or entire refrigerator to be replaced free of cost if rusted within 10 years. I have booked complain on 20.08.2019. Call no w[protected]. Technician came and booked for replacement of rusted door on 21.08.19 with bluegagan enterprise bhubaneswar, odisha, booking no 609274. The door or refrigerator has not been replaced so far. Sukanta kumar sarangi, plotno56, roadno12, jagannathnagar, bhubaneswar, odisha mobile [protected], [protected]

I have purchased a single door refrigerator on 14/10/2018, from the very first date of my purchase i getting problem with the product at least 4-5 time services engineer of godrej came and repaired the things but the problem still persist. I am sure that company have supplied defective product.

Kindly help me so that company can replace the product.

Respected sir/madam

We are from ahmedabad.

We had purchased a fridge on march 2016.
Within one year there was a problem in fridge door and we had to change as per advise from your service man.
Again after few months we changed the door as the lock was not working properly.

Last month fridge cooling was not proper so we contacted customer care and your company sent a person to check the same.

Person who came firstly insisted us to take a service contract from him of rs 5000 yearly. When we denied that he started repairing fridge. He asked to change the instrument worth rs 250 and we agreed to it.

Cooling issue still pertained so we registered the person again and again when he visited he insisted for his service contract. This time he said another part is to be changed and it will cost rs 750. We agreed and he changed the part and fridge was ok with proper cooling.

Within 2-3 days of this instance, water leakage started inside the fridge and now cooling issue is resolved by my whole frigde is leaking. We conplained and again the same person came and now he says a socket is to be changed of rs 750.

Sir, why there is no proper service for our fridge. Is it compulsory for us to take a service contract from your person??? We are not getting proper service. This is very disappointing that a company like godrej having international brand image is providing such pathetic service with such pathetic service man.

Please resolve our issue soon and please contact on below numbers for any queries.

Pooja [protected]
Alternate number [protected]

Mene ek godrej company ka washing machine liya tha jisme 5 saal ki warranty di gai thi, lekin jabse mene machine kharidi hai usme koi na koi kharabi arhi hai bohot baar complain bhi ki lekin wo sirf machine dekh kr or machine or bill ki photo le kr chale jate hai or kahte hai ki kuch dino me thek karwa denge lekin abhi tak koi thek krne nhi aya.
Samasya ka samadhan kare.

I have taken amc by rs 5500/- on 12.5.2019 for my godrej ref (Model no-gfe27bz, 250 ltrs) for 2 years from m s service centre, serampore, hooghly, wb-712201, your smart care application no[protected].
After that, problem arised and not yet solved. I wrote to the following authorities either solve my problem or refund my amc money.
1) e mail to your smart care centre - on 9.7.19 (Ack no - 194223) and on 23.7.19 (Ack no-195811)
2) by speed post to your salt lake, kolkata office on 29.7.19 and on 13.8.19.
3) by speed post to m s service centre, serampore, hooghly, wb-712201 on 13.8.19.
All the above authorities are silent till date in this matter and hence you are the last resort to me to get justice for solving the existing problem or refund the amc money.
Please instruct appropriate authority under an intimation to me.
Your kind and prior attention in this matter will be highly appreciated.
Thanking you,

S roy chawdhuri

We've had this ac for a year and it has stopped working 5 times. They take very long to respond to complaints, once even more than ten days. This time, it's already been 3 days and there had been no response. The customer care helpline took over 15 minutes of wait time to respond. We are very unhappy with the product and it's service. We would like godrej to take it back and refund the money.