Godrej Appliances Complaints & Reviews

Dear sir / ma'am,

I shyam vir singh working in essel group (Zee) in lucknow. I purchased a refrigerator on 05.11.18 -290l - mrp-32850/-
Now i have been facing the problems very less cooling. I complained in costumer care two times with registered number [protected] and service different service man came both time against first complaint service man said thet its lower big door gas kit is loos so he fitted it and went but the gas kit again come out in two days use do i complained second time and another service man came and change the thick rubber with a thin rubber of big lower door, just after fix the new rubber we obsearve that there is no any magnetickness in door opening and raise observation then he said it will be in its position after 1 hr.
But now the cooling in the freeze and freezer both is very very less like 10 years old refrigerator, it is in warranty period and i think it is manufacturing defect
"so i am requesting you to replace my refrigerator otherwise i will escalate it in other forum"
Waiting for your response.

Thanks & regards,
Shyam vir singh
403, surya enclave apartment, sector-12, lucknow
[protected]

I have purchasee godrej water purifier (Model no. Gp200) 4 years before, and now i have to change the filter. I contact the godrej customer care and also godrej service centre. From godrej company i received the reply now the model has stopped and the parts is not available. This is very rediculus reply and parts must available in the market. So many people are purchase this item. How they can stop. If the model has stoppled but the parts must get in them market. And i have to tell the public no one purchase godrej products becuase they are manufacturing the products like use and throw products like chinese products.

Hey team,
I purchased my godrej refrigerator double door.
Aplrox 3 year back and now i am facing lots of issue in it.. The refrigerator not give cooling water didnt get cooled.. All the foods kept in it gets spoiled/not fresh to use it in next day. So please send a executive from godrej company. Asap.
Need a reply in positive way. Kindly give reply to my complaint as soon as possible or call.

I bought refrigerator on may 2015. Now its not working. But i have loss my bill for warranty claim. Pls. Give me duplicate bill. I bought the item from sunny electronics, kolhar, tal-rahata dist-ahmednagar, maharashtra state through cash. Pls mail me the duplicate bill for continue warranty process.
Modal number - godrej edge pro rd edge pro 190pd 5.1single door sr no. [protected]
2ksmcl

Niklesh sajan

I took a three year warranty of Godreg split AC two year ago.Last saturday, I lodged a complaint regarding non-cooling of AC. On sunday a tecnician visited and told that in this AC gas will be filled and second team will visit on monday.
On monday, I enquired at ph no [protected] (Mr Akhileash) and he assured that he already handedover my complaint to feild crew and problem will be resoved by today evening. But no team visited .
Today(Tuesday) I again make call to Mr Akhilesh and he gave a telephone number of tecnician Mr Ajay([protected]) . I talked to Mr Ajay, he told me that he is in a meeting and could not attend my complait. Then he also gave me a phone number of his Mr Shivam([protected]). From last two hrs I am continuoisly dailing his number but he is not picking my phone.

My complaint number is D[protected].Kindly arrange to attend this complaint by today evening otherwise i will take this matter in consumer court.

Lalit Saini
PH no [protected]

Have received a message to schedule my first free maintenance of my inverter ac on 23rd august 2019. After i called n service is scheduled n received the message byt no one showed up, since that day, i called customer care every following day to express my grievance but instead of help all reps just escalated my issues, how many people are required to escalate my issue and everybody marked it top priority as if m sitting on the other side of the world and my problem is getting addressed and was to get call regarding this but godrej never cares. Now its end september 2019. The first free service deadline is over. On every call i did mention how they will say your first free maintenance is expired because they don't care for service once the product is sold... Siddesh n sayli both representative promised of the call from the concerned department to address my issue.

My complaint i'd...676193
Still it is work in progress since last to last sunday it's been more than a week. Hardly they care for their customer. Will never recommend any one to buy their products, once sold dont expect any service.

I purchased one godrej refrigerator on 03.09 2012. The door has rusted. As per warrenty the part or entire refrigerator to be replaced free of cost if rusted within 10 years. I have booked complain on 20.08.2019. Call no w[protected]. Technician came and booked for replacement of rusted door on 21.08.19 with bluegagan enterprise bhubaneswar, odisha, booking no 609274. The door or refrigerator has not been replaced so far. Sukanta kumar sarangi, plotno56, roadno12, jagannathnagar, bhubaneswar, odisha mobile [protected], [protected]

I have purchased a single door refrigerator on 14/10/2018, from the very first date of my purchase i getting problem with the product at least 4-5 time services engineer of godrej came and repaired the things but the problem still persist. I am sure that company have supplied defective product.

Kindly help me so that company can replace the product.

Respected sir/madam

We are from ahmedabad.

We had purchased a fridge on march 2016.
Within one year there was a problem in fridge door and we had to change as per advise from your service man.
Again after few months we changed the door as the lock was not working properly.

Last month fridge cooling was not proper so we contacted customer care and your company sent a person to check the same.

Person who came firstly insisted us to take a service contract from him of rs 5000 yearly. When we denied that he started repairing fridge. He asked to change the instrument worth rs 250 and we agreed to it.

Cooling issue still pertained so we registered the person again and again when he visited he insisted for his service contract. This time he said another part is to be changed and it will cost rs 750. We agreed and he changed the part and fridge was ok with proper cooling.

Within 2-3 days of this instance, water leakage started inside the fridge and now cooling issue is resolved by my whole frigde is leaking. We conplained and again the same person came and now he says a socket is to be changed of rs 750.

Sir, why there is no proper service for our fridge. Is it compulsory for us to take a service contract from your person??? We are not getting proper service. This is very disappointing that a company like godrej having international brand image is providing such pathetic service with such pathetic service man.

Please resolve our issue soon and please contact on below numbers for any queries.

Pooja [protected]
Alternate number [protected]

Mene ek godrej company ka washing machine liya tha jisme 5 saal ki warranty di gai thi, lekin jabse mene machine kharidi hai usme koi na koi kharabi arhi hai bohot baar complain bhi ki lekin wo sirf machine dekh kr or machine or bill ki photo le kr chale jate hai or kahte hai ki kuch dino me thek karwa denge lekin abhi tak koi thek krne nhi aya.
Samasya ka samadhan kare.

I have taken amc by rs 5500/- on 12.5.2019 for my godrej ref (Model no-gfe27bz, 250 ltrs) for 2 years from m s service centre, serampore, hooghly, wb-712201, your smart care application no[protected].
After that, problem arised and not yet solved. I wrote to the following authorities either solve my problem or refund my amc money.
1) e mail to your smart care centre - on 9.7.19 (Ack no - 194223) and on 23.7.19 (Ack no-195811)
2) by speed post to your salt lake, kolkata office on 29.7.19 and on 13.8.19.
3) by speed post to m s service centre, serampore, hooghly, wb-712201 on 13.8.19.
All the above authorities are silent till date in this matter and hence you are the last resort to me to get justice for solving the existing problem or refund the amc money.
Please instruct appropriate authority under an intimation to me.
Your kind and prior attention in this matter will be highly appreciated.
Thanking you,

S roy chawdhuri

We've had this ac for a year and it has stopped working 5 times. They take very long to respond to complaints, once even more than ten days. This time, it's already been 3 days and there had been no response. The customer care helpline took over 15 minutes of wait time to respond. We are very unhappy with the product and it's service. We would like godrej to take it back and refund the money.

I have godrej slim line blend red freight
I have lodge a service complaint regarding it but the service center technician and the employees of the service center and also the head of service center talks to me in very abusivdmanner andi m completely unsatisfy with the servuce you are providing to the warranty period customers.
Thanking you
Regards

I have made an urgent complaint on godrej ref rt eon 260p2.4 mbl bought on 23-3-19 by e-mail to [protected]@godrej.com on 15-8-19 at 8.00 am and got an autoreply with complaint no.197889. When there was no response even after 48 hours, i contacted your call center and they informed that the e-mail complaint is not registed. Look into this and give me an answer.

It’s been four months already we applied for replacement of broken dinning chair under warranty. Till date we have not received any intimation or support from mr. Anil baishya contact person (Contact no: [protected]) godrej appliances guwahati assam. (N. G. Mercantile pvt. Limited, gs road)

We are feeling helpless. Now want to escalate this and would appreciate if you can take necessary action against this.

I am having edge digi 241 litres, but recently a problem arises, it's mode are changing frequently, i. E, from frost free to defrost mode then to turbo chill mode. And the refrigerator is not cooling also. Please suggest me how to resolve this problem. What to do??? Why is this happening? Is this the sensor problem or something else? Please help me out...

I have a single door refrigator of godrej and i have lodge a service complaint regarding it but the service center technician and the employees of the service center and also the head of service center talks to me in very abusivdmanner andi m completely unsatisfy with the servuce you are providing to the warranty period customers.
Thanking you
Regards
Akash shukla
Mobile no-[protected]

Godrej double door freeze got fired in the morning time 6 am on 25 july. I bought this freeze in the month of march 2019. A few days back as well the same incident happen in my neighbor godrej freeze.
Due to fire lots, my dining room messed up. Led tv also got damaged. My mother and my daughter were there. Still we did not get any response from godrej official. One of the person from the service center visited but did not take any action to reimburse the damage.

I have purchased my 2 doir fride from national radio electronics kannur in 2016. From the first week onwards it started giving trouble. Either water leak, cooling issues, gasket coming out etc. We gave called godrej technician many times. I think the fridge was faulty from the beginning itself. We are tired of calling the technician. After repair one day later again issue starts. I want to take this complaint to the next authority who can solve my issue.

Regards

Rekha surendran
[protected]

Complaint no. 340065 done on 18/7/19
Complaint closed without resolving status mention refused to pay even though the customer is ready to pay.
While reminding again and again still my problem has not been resolved.
Complaint done twice i. E 340933 on 20/7/19. There was message from your side that technician will be visiting soon, but still my problem has not been resolved.
If panel in my godrej microwave needs to be changed then please change it soon.
Try to solve my problem as soon as possible.
Poonam singh
[protected]
[protected]