Godrej Appliances Complaints & Reviews

It's rgrds my ac.. After raising the complaint on oct 1 finally the godrej smart services guy came on oct 7.. Even before checking the problem he starts saying about the service charge. I bought the ac in feb 2018 and in just 1 1/2 yrs time problems start cropping up. I am wondering that does godrej made the acs only for 1 year and after that like the regular house hold income schemes, it is an income scheme for the company as these complaints starts coming just after 1 year... I think i made a mistake by buying a godrej product,...

Seems godrej products are only for 1 year till the warranty and then starts showing issues. Friends, think as many times before buying any godrej product.

I have booked refrigerator rd edge pro 225 coine 5.1 inverter wine blossom on 29.09.2019 with your executive mr. Aayan (Application no.2247245). I have requested delivery on desera. They had agreed & confirmed that the colour wine blossom is in stock. I have paid advance payment also. On the day dasera they never called me for delivery & when i called he told me that the delivery will happened in next 2 days ie. Today 10.10.19. When i called him today he didn't replied, then i called head office on [protected] they replied the colour win blossom is out of stock we can supply only silver blossom which i don't want.
Therefore i have cancelled the order. My question is when i have booked well before advance then their repsonsibility to keep the model available on that time.
Kindly reply.

Iam having godrej edge digi 212 ltrs refrigerator.. It is having a problem like that ice freezing ice even "defrost control mode is on. Frost free mode effect not nil and we are facing since purchase of this items we have purchase this on trust of godrej,
So please suggest the solvable solution to the problem. We are continuing facing this problem.

Thx
Yogesh
[protected]

I have got double door godrej refrigerator. Within months of buying it, it became faulty and a wire mesh was put by your service executiveso on its back. Now it is leaking water and despite registering complaint no. 16652425, more than 2 weeks ago, no one has come to repair it. Further information have top loading washing machine whose spinner is not working. Despite complaints in past no one has come to repair it. Very disappointed, i will never buy godrej products again because you have very poor customer service.

Sir before 8 month i was purchase a godrej dooble door refrigerator after six month it is not working properly i have suffring lots of problem so i had complaint against this problem
So plz take an action against my problem oter wise i want requested you to change my prodect as soon as possible
My registered mobile no is [protected]
Regards
Vikas saini

Dear sir, i am deepak singh from muzaffarpur, bihar. I have purchased godrej washing machine (Manual starting) 2 years ago from auth. Dealer ganpatti electronics, rewa road, bhagwanpur, muz.. Sir i have purchased this and it works perfectly but about 3 months ago having some technical issue in it and it did not working. I have registed my complain on customer care for repairing it. They have taken some actions but not satisfied through this. They told me that our mechanic will reach you in 24 hr. But it is about to completed 2 weeks there is no any action it. Sir no any mechanic have visited my machine and they blemmed me that i have not paid servicing charges. Sir please take any action on it because i have facing problem to clean my clothes. Sir i have provided some images of my machine model pic. Sir my registed mob. No. Is [protected], and personal [protected]

Complaint registered with the mobile number [protected] my name is vishal i have registered a complain around 5 month ago that my fridge is not working and giving minor shock your executive registered the complain and after some an executive came at my house from astha enterprises kota.
I was not available at my house as i work out of town my parents showed him he said compressor need to be change he repaired it but it was not working properly than next day another executive came he changed the overall structure of the fridge he applied a wire mesh behind the fridge which comes with the older versions of the fridge and he cut the water pipe after that fridge was working but after some time we observed that shock intensity has increased and water is flowing from the fridge.

We have aslo called the executive from astha enterprises kota (As fridge again was not working) 1 month ago without registering the complain at godrej customer care that time executive told us that you need to have earth wiring at your house but i strongly believe that your service partner astha enterprises kota has done a goo[censored]p with the fridge the whole wiring is now sinking in the water as it constantly draining from the fridge and that has increased the intensity of the shock. Wire mesh which they have applied was not required in new model fridge and i also had a word with service agent he was not at all professional they all work like and an immature. They do not have any clue what to do.

Today i had a word with your customer care executive he told me that i have to pay the visiting charges and agent will come i told him that i want to talk to you supervisor she told me they are busy you will receive a call from us in half an hour but still no revert from your cusomter care.

So the bottom line is that i and my whole family has suffered a lot due to the bad service quality of godrej. My wife and my mom has to withstand the shock two times. There are kids at my house and this fridge can give us shock. Now i have no option but to go in consumer court to sue you company.

I will not pay a single penny in this case. And i need a quick response

First of all, please take my complain seriously. I am from assam, i bought a washing machine, (Model no. Wt eon 651 pfh) unit sr. No. [protected], date - 31/01/2017 from your authorized dealer priya enterprise, panindra road, north lakhimpur, assam. I have paid rs 22, 900/-. From the beginning, i have facing lots of problem using this product. Till date, i have repair this product more than 7 times. Often it shows error codes reflecting on the screen. After passing the warranty period of 1 year, i have repaired this product more than 7 times and every time your service man cost me rs.650/- per visit. Anyway that's not my issue, my issue is why this fully automatic washing machine give me such a punishment. Every month i have to call a service man from your side and now i am tired. Please do something. I have not got any suggestion or help from your helpline number. Whenever i called the manager of the particular enterprise, they always avoid my complaint.
Within the warranty period the display of the washing machine got cracked and service man told me there is option to repair this.

Now thing is that, i want to exchange this product. Please help me out. Otherwise there is no option rather than go the consumer court.

Please tell me the procedure to exchange this product to an another. I hope you take my words seriously.

This is in favour of your kind information and take necessary action.

Regards

Nabapallab bhuyan
[protected]@gmail.com
M [protected]
North lakhimpur assam

I purchased godrej air conditioner two years ago. The ac gas leak from cooling coil. I complaint about it in company and they sent a technician. Technician said that the coil was repair and cost rs3100. I gave money and repaired it on september 21, 2019. On the same day in night again gas leak. I again complaint in co. Technician come on sept24, 19 and said your ac cooling coil was become destroy. You have to replace it and its cost was rs6827. Now i have to ask what was the value of consumer money and what the product was made by company that this air conditioner just last for two years. Can anyone now help in this case

This is to inform you that i had purchased a godrej eon washing machine from bismi appliances, kaloor, kochi, kerala 01 sept, 2019. After 3 days they installed the machine on the second day we start using, but it shown complaint, machine is vibrating too much with loud sound. I logged a complaint on the same day itself at service centre, but only after 5 days they attended the complaint. On 11th sept the technician came and checked the machine and told it cannot be repaid and will be replaced. I have contacted the service center as well as bismi, but till today ie, 20th sept, nothing has done from their part only saying will take 5 days after 4 days today also they are saying will take 5 days. What a bad experience. Very bad service very very very very badddddd.

Biju joseph
[protected]@rediffmail.com
[protected]

I register the complaint to Godrej that the 25% is the block of my Split AC there not any out air from 25 % part of total air out. This has happened in July as well so they did Dismentail service and charged 1300 RS. Thereafter this works good and now the problems cam again the Godrej engineer visit on 15 September and said it will remain the same there is no solution I asked why it worked before fine. They do something and it works well for 2 hours then problem cames again.

They told if you complained again we will charge for this I told my AC is under warranty

I need a solution for this complaint if you cant MR Godrej then stop making the product.

Unfortunately purchased a godrej inverter ac (1.5 ton). Since installation the ac showing is showing an f6 error. Technician told that this comes in inverter ac. Lodged a complaint within a week of installation on 6 september 2019, technician informed that he will visit on monday (9 sept.) but till date nothing has happened. Called godrej cuctomer care 4 times, first 2 time on the same day they informed that it will be taken care of. Then in the next 2 calls they told me that the call has been closed (Customer number invalid). I have tried calling customer care to escalate this issue as well, but they dont have any escalation matrix. Even now they are not able to provide any detail pertaining to the issues raised and are not even registering the complaint again. It has been 10 days since the complaint but no one is bothered to take it up. Also, no information was provided by the technician who installed the ac about the registration of warranty, asked customer care for the same they disconnect the call. Not sure where to take this up. Hoping to lodge a formal case against godrej in the local court.

Sometimes it's giving e4 error and suddenly stop all the functions. We can't restart the machine again. Each and every time we have to contact service center. The service person will come in couple of days. Till then the cloths are non washing conditions. We think this is a defect in the godrej washing machine. Provide an option to resolve customer themself.

Bought godrej 1 ton 3 star inverter split ac (Copper, ac 1t gic 12ftc3-wsa split 3s, white) in may 2019 and hardly after 30 hrs of cumulative usage, the ac broke down. Godrej technician catered to my complaint after 10 days & replaced microcontroller. However, the very next day of repair, the product broke down again.

No doubt that this model has some core issues with design & production. It's defective and should be taken off the market. Technicians too mentioned off the record that this model is causing all of problem. I seek reimbursement of the amount and speedy addressal of the issue

I have purchased a split 1.5 inverter ac from valueplus store in may 2019. Its been 4 months and i have started facing multiple issue like cooling, noise, consumption and auto off, as well as the after sales service. The technician have visited multiple times giving temp solutions and problem still exists.

I have also mailed the issue to the area manager of lucknow but he did'nt respond. I am in a total loss as my money is stuck and even not getting the luxury of an air conditioner.

I am totally annoyed now please help me with the refund of this product asap.

Dear sir / ma'am,

I shyam vir singh working in essel group (Zee) in lucknow. I purchased a refrigerator on 05.11.18 -290l - mrp-32850/-
Now i have been facing the problems very less cooling. I complained in costumer care two times with registered number [protected] and service different service man came both time against first complaint service man said thet its lower big door gas kit is loos so he fitted it and went but the gas kit again come out in two days use do i complained second time and another service man came and change the thick rubber with a thin rubber of big lower door, just after fix the new rubber we obsearve that there is no any magnetickness in door opening and raise observation then he said it will be in its position after 1 hr.
But now the cooling in the freeze and freezer both is very very less like 10 years old refrigerator, it is in warranty period and i think it is manufacturing defect
"so i am requesting you to replace my refrigerator otherwise i will escalate it in other forum"
Waiting for your response.

Thanks & regards,
Shyam vir singh
403, surya enclave apartment, sector-12, lucknow
[protected]

I have purchasee godrej water purifier (Model no. Gp200) 4 years before, and now i have to change the filter. I contact the godrej customer care and also godrej service centre. From godrej company i received the reply now the model has stopped and the parts is not available. This is very rediculus reply and parts must available in the market. So many people are purchase this item. How they can stop. If the model has stoppled but the parts must get in them market. And i have to tell the public no one purchase godrej products becuase they are manufacturing the products like use and throw products like chinese products.

Hey team,
I purchased my godrej refrigerator double door.
Aplrox 3 year back and now i am facing lots of issue in it.. The refrigerator not give cooling water didnt get cooled.. All the foods kept in it gets spoiled/not fresh to use it in next day. So please send a executive from godrej company. Asap.
Need a reply in positive way. Kindly give reply to my complaint as soon as possible or call.

I bought refrigerator on may 2015. Now its not working. But i have loss my bill for warranty claim. Pls. Give me duplicate bill. I bought the item from sunny electronics, kolhar, tal-rahata dist-ahmednagar, maharashtra state through cash. Pls mail me the duplicate bill for continue warranty process.
Modal number - godrej edge pro rd edge pro 190pd 5.1single door sr no. [protected]
2ksmcl

Niklesh sajan

I took a three year warranty of Godreg split AC two year ago.Last saturday, I lodged a complaint regarding non-cooling of AC. On sunday a tecnician visited and told that in this AC gas will be filled and second team will visit on monday.
On monday, I enquired at ph no [protected] (Mr Akhileash) and he assured that he already handedover my complaint to feild crew and problem will be resoved by today evening. But no team visited .
Today(Tuesday) I again make call to Mr Akhilesh and he gave a telephone number of tecnician Mr Ajay([protected]) . I talked to Mr Ajay, he told me that he is in a meeting and could not attend my complait. Then he also gave me a phone number of his Mr Shivam([protected]). From last two hrs I am continuoisly dailing his number but he is not picking my phone.

My complaint number is D[protected].Kindly arrange to attend this complaint by today evening otherwise i will take this matter in consumer court.

Lalit Saini
PH no [protected]