Godrej Appliances Complaints & Reviews

The technician, named chajjan sonu saini (Mob.+[protected], you appointed to us is behaving rudely and his colleague too. They dont even have a any sense how to talk and behave to customer. They dont even know that they are not giving us free service, this is for what co. Has charged us initially. They think on their own, by sitting in the ac office and misleading their companies name and fame, that they are doing 'ehsaan' (What the word they used in between conversation) on us by giving service. He denied for providing service and also threatened us to uproot these acs and carry it away with themselves. Is this companies motto to talk to their customer at the time of service after selling any product in such a harsh way.? I have purchased 10 ac of godrej in one time for home purpose. Did i made any mistake by puchasing these acs from you?
I have invoice bill, warranty card of acs being purchased in may 2019.
Now tell me what should i do.
I am professionally an advocate, now you tell me where should i approach.
Why co. Is hiring and nurturing such a ridiculous persons to deal with customers??
In a hope that company will make an fare decision to suspend such kind of person from co.in the interest of justice and to maintain the dignity and goodwill of company. And provide the ac maintenance service on time.

Thanks & regards
Rajat gupta

We bought a new godrej bero from godrej dealer (Magnoteck). We haven't received the locker key from them and the shop is closed permanently now and owner mobile number is also not reachable.

We tried reaching to rectify the issue but there were no proper response from the dealer.

Later, i raised complaint in godrej and they told they are not responsible for the issue has happened as the magnoteck owner is not reachable.

Purchased date: 17 july 2019
Invoice no: 84

I have purchased Godrej washing machine vide bill no. 960 dated 28/10/2019 from Godrej authorised dealer PARIDA BROTHERS, SUNDARGARH (ODISHA) on 28/10/2019 i.e during your festive sale.At the point of sale I was told that from 29th September to 31st October the appliances bears a valid comprehensive warranty for 5 years on body and all other parts and 10 years on motor of that appliances. There was hoardings also displaying during that sale regarding these warranty.But to my utter surprise I was provided with a warranty card which speaks that "THE GODREJ FULLY WASHING MACHINE COMES WITH 24 MONTHS COMPREHENSIVE WARRANTY AND 5 YEARS MOTOR WARRANTY FROM THE DATE OF PURCHASE."

This is to draw your kind attention that few days back 2 of your executives came to my home to sell godrej appliances. I have placed an order for purchasing wf eon 6010 paec washing machine by paying rs. 500/- to them in your prescribed application form on 27.10.2019. From that date no communication has been made by your executives and the product was supposed to be delivered on 30.10.2019. On that day when i contacted your sales executives they denied the fact of delivery by saying there was a no entry near your warehouse at dhulagarh and they promised to make the delivery by 01.11.2019. Yesterday suddenly i got a call from your warehouse that the product is out of stock. It is highly regretted on the part of the company like godrej. I am using godrej appliances from long and have never faced such an issue, you are requested to look after the matter so that this kind of incident may not happen again. It is actually damaging the reputation and trust on godrej.

Your kind co-operation regarding the matter is highly appreciated.

Dear sir\mam
My name is rohit navlani, i was purchased a godrej semi-automatic washing machine (Model no.- gws7002 ppd & serial no.[protected]sw01435) on november 21, 2018.
We were complaining on[protected] from registered mobile no. [protected] you can also cross verify from this, for some defect related to water not came out after drain. Your employee came and checks but he said it's a rodents causing obstructions to the functioning of the product and i am not agree that statement and he said we are not responsible for this. He also ask some irrelevant charges.
We thought this is a workmanship defect. A hole below your product which clearly indicate this is workmanship defect. We are showing clearly your workmanship defect in picture which are attach below. So we are requesting you to come and repair your product as soon as possible.
If you not do that then replace your product with new one.
If any query regarding this you contact me on mob no.
[protected], [protected]

Your customer
Rohit navlani
Dated - 31/10/2019

I had booked the above mentioned almirah from Delhi Preet Vihar show room on 2.10.2019 and made full payments. They told me that item will be delivered within 7 days.
But item was delivered on 11.10.2019.on 13.10.2019 technician visited to assemble the item but on checking he told me some wrong part is delivered and asked me to lodge complaint.
I lodged a complaint vide SCCM No 596360 and they told me that it will be resolved within 7 days.But since 13.10.2019 I am making all contact from Delhi to Bombay but no body is bothered to resolve my problem.
Kindly help me, if possible.
Regards
Ram Niwas

Sir,
We purchased a double door goderaj refrigerator in 2017 june. Within 2 year we changed its freezer fan 3 times. And now its complaint. We have to change it for the fourth time. This company providind cheap product. There is no quality and guarantee for the fan. Each time we have to pay1800 for the repairing without any guarantee for the huge amount.

Good Morning Sir,

Sir I have purchased AC Godrej from SOUTHERN AGENCIES on 11th January 2019, AC got well for 4 months. After 4 months I feel smelly getting from AC inside.

I called customer service and called technicians and he reported as this smell problem is encountered from many customers. He asked me recheck the same issue and verify Stabilizer and wiring smell was encountered or not.

But now the smell is coming everyday. Now I am unable to ON AC. Sir I need replacement of AC or if they won't I need to recommend to provide me cash Amount which I paid to SOUTHERN AGENCIES.

Sir I am Getting bad swell from AC when i switch on and while it was running after 15 to 30 minutes and my daughter 22 MONTHS BABY health is getting affected and getting damaged (AFFECTING LUNGS WHILE TAKING AIR). i DON'T KNOW WHAT SMILE THAT IS while switching Godrej AC

l contacted Suppliers and customer care technicians but saying it was done only by the suppliers only

Again I consulted Suppliers SOUTHERN AGENCIES they were saying you only saying such problems we never find this issue.

I can't take further this AC and I need replacement or my money back.

As a customer I am not satisfied with the Suppliers response and I spoke with manager.

please help me.

CONTACT:
SOUTHERN AGENCIES
H.No: 11-25-79/80,
Near Pochamma Maidan Chowrastha
M.G. Road, Warangal
Contact Number:[protected]
GSTIN/UIN: 36AAPFS9463A1ZV
SUPPLIERS EMAIL: [protected]@gmail.com

Customer Details:
Hareesh Kurapati,
Mobile: [protected]
Sri Rekha: [protected]

Good morning sir,

Sir i have purchased ac godrej from southern agencies on 11th january 2019, ac got well for 4 months. After 4 months i feel smelly getting from ac inside.

I called customer service and called technicians and he reported as this smell problem is encountered from many customers. He asked me recheck the same issue and verify stabilizer and wiring smell was encountered or not.

But now the smell is coming everyday. Now i am unable to on ac. Sir i need replacement of ac or if they won't i need to recommend to provide me cash amount which i paid to southern agencies.

Sir i am getting bad swell from ac when i switch on and while it was running after 15 to 30 minutes and my daughter 22 months baby health is getting affected and getting damaged (Affecting lungs while taking air). I don't know what smile that is while switching godrej ac

L contacted suppliers and customer care technicians but saying it was done only by the suppliers only

Again i consulted suppliers southern agencies they were saying you only saying such problems we never find this issue.

I can't take further this ac and i need replacement or my money back.

As a customer i am not satisfied with the suppliers response and i spoke with manager.

Please help me.

Contact
Southern agencies:
H. No: 11-25-79/80,
Near pochamma maidan chowrastha
M. G. Road, warangal
Gstin/uin: 36aapfs9463a1zv
Suppliers email: [protected]@gmail.com
Contact number:[protected]

Thank you
From
Hareesh kurapati,
Mobile: [protected]

Good morning sir,

Sir i have purchased ac godrej from southern agencies on 11th january 2019, ac got well for 4 months. After 4 months i feel smelly getting from ac inside.

I called customer service and called technicians and he reported as this smell problem is encountered from many customers. He asked me recheck the same issue and verify stabilizer and wiring smell was encountered or not.

But now the smell is coming everyday. Now i am unable to on ac. Sir i need replacement of ac or if they won't i need to recommend to provide me cash amount which i paid to southern agencies.

Sir i am getting bad swell from ac when i switch on and while it was running after 15 to 30 minutes and my daughter 22 months baby health is getting affected and getting damaged (Affecting lungs while taking air). I don't know what smile that is while switching godrej ac

L contacted suppliers and customer care technicians but saying it was done only by the suppliers only

Again i consulted suppliers southern agencies they were saying you only saying such problems we never find this issue.

I can't take further this ac and i need replacement or my money back.

As a customer i am not satisfied with the suppliers response and i spoke with manager.

Please help me.

Contact southern agencies:
—
H. No: 11-25-79/80,
Near pochamma maidan chowrastha
M. G. Road, warangal
Gstin/uin: 36aapfs9463a1zv
Suppliers email: [protected]@gmail.com

Thank you
From
Hareesh kurapati,
Mobile: [protected]

My AC is not working since last 17 days. Inspite of it being under warranty, the comapany has not resolved the issue by giving the reason that the concerned part is not available. Its been over 15 days since the issue, still they have not arranged the part and installed it. I have called the customer care umpteen times. They guided me to the concerned service manager who gives me non committal answers. How can a customer be expected to wait for 15-20 days just for a small part. Is it not the responsibility of the company to expedite the service request ASAP especially if the product is under warrant? Pls assist me in the resolution of the aforesaid problem.

We brought the new fridge from godrej company on 8th september 2019 on installment basis. But that fridge having some faults like vegetable getting spoil, lassi bags bulges with air. We have already given three complaint. Technicians not giving satisfied answers. I recomend every one dont purchase godrej freeze. Very worst service and dont follow ur complaint our site. Every day i will give complaint but dont solve this. Very bad experience.

We bought new fridge from godrej companies on 8th september 2019 on emi basis but that fridge having some faults like vegetable getting spoil, lassi bags bulges with air we already given 3 complaints and technicians not giving satisfied answers. And i am not satisfied product thats why i want replace but they not replace. I am frustreted in purchase godrej product. I recommend dont purchase godrej home appliance products.

It's rgrds my ac.. After raising the complaint on oct 1 finally the godrej smart services guy came on oct 7.. Even before checking the problem he starts saying about the service charge. I bought the ac in feb 2018 and in just 1 1/2 yrs time problems start cropping up. I am wondering that does godrej made the acs only for 1 year and after that like the regular house hold income schemes, it is an income scheme for the company as these complaints starts coming just after 1 year... I think i made a mistake by buying a godrej product,...

Seems godrej products are only for 1 year till the warranty and then starts showing issues. Friends, think as many times before buying any godrej product.

I have booked refrigerator rd edge pro 225 coine 5.1 inverter wine blossom on 29.09.2019 with your executive mr. Aayan (Application no.2247245). I have requested delivery on desera. They had agreed & confirmed that the colour wine blossom is in stock. I have paid advance payment also. On the day dasera they never called me for delivery & when i called he told me that the delivery will happened in next 2 days ie. Today 10.10.19. When i called him today he didn't replied, then i called head office on [protected] they replied the colour win blossom is out of stock we can supply only silver blossom which i don't want.
Therefore i have cancelled the order. My question is when i have booked well before advance then their repsonsibility to keep the model available on that time.
Kindly reply.

Iam having godrej edge digi 212 ltrs refrigerator.. It is having a problem like that ice freezing ice even "defrost control mode is on. Frost free mode effect not nil and we are facing since purchase of this items we have purchase this on trust of godrej,
So please suggest the solvable solution to the problem. We are continuing facing this problem.

Thx
Yogesh
[protected]

I have got double door godrej refrigerator. Within months of buying it, it became faulty and a wire mesh was put by your service executiveso on its back. Now it is leaking water and despite registering complaint no. 16652425, more than 2 weeks ago, no one has come to repair it. Further information have top loading washing machine whose spinner is not working. Despite complaints in past no one has come to repair it. Very disappointed, i will never buy godrej products again because you have very poor customer service.

Sir before 8 month i was purchase a godrej dooble door refrigerator after six month it is not working properly i have suffring lots of problem so i had complaint against this problem
So plz take an action against my problem oter wise i want requested you to change my prodect as soon as possible
My registered mobile no is [protected]
Regards
Vikas saini

Dear sir, i am deepak singh from muzaffarpur, bihar. I have purchased godrej washing machine (Manual starting) 2 years ago from auth. Dealer ganpatti electronics, rewa road, bhagwanpur, muz.. Sir i have purchased this and it works perfectly but about 3 months ago having some technical issue in it and it did not working. I have registed my complain on customer care for repairing it. They have taken some actions but not satisfied through this. They told me that our mechanic will reach you in 24 hr. But it is about to completed 2 weeks there is no any action it. Sir no any mechanic have visited my machine and they blemmed me that i have not paid servicing charges. Sir please take any action on it because i have facing problem to clean my clothes. Sir i have provided some images of my machine model pic. Sir my registed mob. No. Is [protected], and personal [protected]

Complaint registered with the mobile number [protected] my name is vishal i have registered a complain around 5 month ago that my fridge is not working and giving minor shock your executive registered the complain and after some an executive came at my house from astha enterprises kota.
I was not available at my house as i work out of town my parents showed him he said compressor need to be change he repaired it but it was not working properly than next day another executive came he changed the overall structure of the fridge he applied a wire mesh behind the fridge which comes with the older versions of the fridge and he cut the water pipe after that fridge was working but after some time we observed that shock intensity has increased and water is flowing from the fridge.

We have aslo called the executive from astha enterprises kota (As fridge again was not working) 1 month ago without registering the complain at godrej customer care that time executive told us that you need to have earth wiring at your house but i strongly believe that your service partner astha enterprises kota has done a goo[censored]p with the fridge the whole wiring is now sinking in the water as it constantly draining from the fridge and that has increased the intensity of the shock. Wire mesh which they have applied was not required in new model fridge and i also had a word with service agent he was not at all professional they all work like and an immature. They do not have any clue what to do.

Today i had a word with your customer care executive he told me that i have to pay the visiting charges and agent will come i told him that i want to talk to you supervisor she told me they are busy you will receive a call from us in half an hour but still no revert from your cusomter care.

So the bottom line is that i and my whole family has suffered a lot due to the bad service quality of godrej. My wife and my mom has to withstand the shock two times. There are kids at my house and this fridge can give us shock. Now i have no option but to go in consumer court to sue you company.

I will not pay a single penny in this case. And i need a quick response