Godrej Appliances Complaints & Reviews

Respected sir/madam

We are from ahmedabad.

We had purchased a fridge on march 2016.
Within one year there was a problem in fridge door and we had to change as per advise from your service man.
Again after few months we changed the door as the lock was not working properly.

Last month fridge cooling was not proper so we contacted customer care and your company sent a person to check the same.

Person who came firstly insisted us to take a service contract from him of rs 5000 yearly. When we denied that he started repairing fridge. He asked to change the instrument worth rs 250 and we agreed to it.

Cooling issue still pertained so we registered the person again and again when he visited he insisted for his service contract. This time he said another part is to be changed and it will cost rs 750. We agreed and he changed the part and fridge was ok with proper cooling.

Within 2-3 days of this instance, water leakage started inside the fridge and now cooling issue is resolved by my whole frigde is leaking. We conplained and again the same person came and now he says a socket is to be changed of rs 750.

Sir, why there is no proper service for our fridge. Is it compulsory for us to take a service contract from your person??? We are not getting proper service. This is very disappointing that a company like godrej having international brand image is providing such pathetic service with such pathetic service man.

Please resolve our issue soon and please contact on below numbers for any queries.

Pooja [protected]
Alternate number [protected]

Mene ek godrej company ka washing machine liya tha jisme 5 saal ki warranty di gai thi, lekin jabse mene machine kharidi hai usme koi na koi kharabi arhi hai bohot baar complain bhi ki lekin wo sirf machine dekh kr or machine or bill ki photo le kr chale jate hai or kahte hai ki kuch dino me thek karwa denge lekin abhi tak koi thek krne nhi aya.
Samasya ka samadhan kare.

I have taken amc by rs 5500/- on 12.5.2019 for my godrej ref (Model no-gfe27bz, 250 ltrs) for 2 years from m s service centre, serampore, hooghly, wb-712201, your smart care application no[protected].
After that, problem arised and not yet solved. I wrote to the following authorities either solve my problem or refund my amc money.
1) e mail to your smart care centre - on 9.7.19 (Ack no - 194223) and on 23.7.19 (Ack no-195811)
2) by speed post to your salt lake, kolkata office on 29.7.19 and on 13.8.19.
3) by speed post to m s service centre, serampore, hooghly, wb-712201 on 13.8.19.
All the above authorities are silent till date in this matter and hence you are the last resort to me to get justice for solving the existing problem or refund the amc money.
Please instruct appropriate authority under an intimation to me.
Your kind and prior attention in this matter will be highly appreciated.
Thanking you,

S roy chawdhuri

We've had this ac for a year and it has stopped working 5 times. They take very long to respond to complaints, once even more than ten days. This time, it's already been 3 days and there had been no response. The customer care helpline took over 15 minutes of wait time to respond. We are very unhappy with the product and it's service. We would like godrej to take it back and refund the money.

I have godrej slim line blend red freight
I have lodge a service complaint regarding it but the service center technician and the employees of the service center and also the head of service center talks to me in very abusivdmanner andi m completely unsatisfy with the servuce you are providing to the warranty period customers.
Thanking you
Regards

I have made an urgent complaint on godrej ref rt eon 260p2.4 mbl bought on 23-3-19 by e-mail to [protected]@godrej.com on 15-8-19 at 8.00 am and got an autoreply with complaint no.197889. When there was no response even after 48 hours, i contacted your call center and they informed that the e-mail complaint is not registed. Look into this and give me an answer.

It’s been four months already we applied for replacement of broken dinning chair under warranty. Till date we have not received any intimation or support from mr. Anil baishya contact person (Contact no: [protected]) godrej appliances guwahati assam. (N. G. Mercantile pvt. Limited, gs road)

We are feeling helpless. Now want to escalate this and would appreciate if you can take necessary action against this.

I am having edge digi 241 litres, but recently a problem arises, it's mode are changing frequently, i. E, from frost free to defrost mode then to turbo chill mode. And the refrigerator is not cooling also. Please suggest me how to resolve this problem. What to do??? Why is this happening? Is this the sensor problem or something else? Please help me out...

I have a single door refrigator of godrej and i have lodge a service complaint regarding it but the service center technician and the employees of the service center and also the head of service center talks to me in very abusivdmanner andi m completely unsatisfy with the servuce you are providing to the warranty period customers.
Thanking you
Regards
Akash shukla
Mobile no-[protected]

Godrej double door freeze got fired in the morning time 6 am on 25 july. I bought this freeze in the month of march 2019. A few days back as well the same incident happen in my neighbor godrej freeze.
Due to fire lots, my dining room messed up. Led tv also got damaged. My mother and my daughter were there. Still we did not get any response from godrej official. One of the person from the service center visited but did not take any action to reimburse the damage.

I have purchased my 2 doir fride from national radio electronics kannur in 2016. From the first week onwards it started giving trouble. Either water leak, cooling issues, gasket coming out etc. We gave called godrej technician many times. I think the fridge was faulty from the beginning itself. We are tired of calling the technician. After repair one day later again issue starts. I want to take this complaint to the next authority who can solve my issue.

Regards

Rekha surendran
[protected]

Complaint no. 340065 done on 18/7/19
Complaint closed without resolving status mention refused to pay even though the customer is ready to pay.
While reminding again and again still my problem has not been resolved.
Complaint done twice i. E 340933 on 20/7/19. There was message from your side that technician will be visiting soon, but still my problem has not been resolved.
If panel in my godrej microwave needs to be changed then please change it soon.
Try to solve my problem as soon as possible.
Poonam singh
[protected]
[protected]

I purchased godrej split ac and luminous stabilizer from avinash electronics, hamirpur, uttar pradesh. Contact number - [protected], [protected]

At the time of purchase the shopkeeper said that the accountant is on a holiday and he will provide bill tomorrow. But even after 23 days he has not provided the bill. I go to his shop daily and he keeps making excuses.

I purchased the products on 10th july, 2019. Without the bill i am unable to avail the service and warranty of the products. I have even contacted customer care of the companies but they refused to help.

Please help me to get the bill.

Refer to the service call no. E[protected], person from company attend in the same day. But we are not satisfied with the person and their service charge. We have complaint about main door was not opened properly.
Person attend and told that tray below freezer was not properly inserted. He adjusted and cleared the issue.
But the service charge he asked is too high. We are totally unsatisfied with the
Godrej team. Am also working as a service engineer. But we are not charging
As these much.
In future we are not go with godrej products and also support to this products.

I complained twice to the customer service portal of godrej regarding my refrigerator improper functioning but no one visited my house for solving this problem instead of getting the discussion between me and representative (Of my area) over the telephone. Whenever i called him he says "he will repair it as soon as particular defective part will available" and it has passed approx two months.

I have purchase leather sofa from district jamui, bihar from shop jamui furniture house. After a short time, stiching of sofa is damage and leather is raptured. Shopkeeper havenot any response. Your toll free no. Is not in working position.in local market no one is repair my sofa. If you arrange for repair then you help me. My mob. No. [protected] and shopkeeper, s mob no. Is [protected].

Hi,
I have taken amc of godrej split ac and paid rupees 4536/-. Amc application no.[protected].
I have complained regarding my ac. I called the customer care and the technician visited on 17 july. The technician said the there is some problem in compressor and a part has to be replaced which will come from mumbai. The complaint was raised on 17th july. Today is 24 july. 7 days have passed and i am still awaiting for my ac to be repaired. Me and may family (2 small kids) are suffering since 7 days! But no one is helping us!. I have called several times to customer care and service center and every time the are saying the same thing that the parts has to come. I am very dissatisfied and disappointed. I would never recommend anybody to buy godrej products. Their after sales service is very bad, unprofessional. Even today when i called the service center he said the product part which has to be replaced will arrive soon.
I am from delhi and these people who are running service centre on behalf of godrej dont even have parts which should be replaced immediately. If you can't provide prompt service and don't keep necessary parts then why the hell are you selling acs and forcing your existing customer to take amc.
Disappointed customer.
Vinit singh

Dear sir,
I purchase the fridge november 2018 but after some time we look in fridge swept upper inside. I lodge complain by tollfree number. Complain attained by engeniear and change the door. But problem not resolve after some time ill again lodge complain engeniar change only gas kit but completly damage by him. Ill talk to him he told me your door again changed by company. But one week left but no body look it kindly close this...

I had exchanged my fridge with new one as offered by godrej..in 2016. The amc for old fridge was for 3 years and only after 6 months this exchange was done.. The refund of amc for unused period is still not done since last 2 years.. My application is still in process as their officers communicated to me on what's up.. I am senior citizen and not possible to go to hq at vikhroli for this refund.. There representative came and took all necessary papers and refund application but i am still not getting a proper reply from them.. Pls do needful..

Ear sir,

This is in reference to the godrej air conditioner we purchased from your store in jaipur on 27.07.2017 vide invoice no. 5qi/11000227. We were in no hurry to buy an air-conditioner that time but after your repeated follow ups for exchanging old window ac with new one, we finally agreed to buy from your store. The day the air-conditioner was installed it was not cooling properly and your customer service person asked us to wait for 24 hours to let the ac run properly. The small room was not at all cool even though we tried to decrease the temperature. We managed somehow because the ac in that room was not used much all throughout the year.
This summer we used the ac but it wasn't cooling properly. So we called your service centre and got it checked with the technician and he checked thoroughly and specified a defect in the product. He assured us that it will be repaired in two days time. Well it took them more than a month to repair the ac with a hefty bill amounting to rs. 10495/-. To our utter surprise, the air conditioner is still not able to cool a small room even after repair. We are writing to complaint that we are not interested in getting this product repaired again rather since it is a defective piece, we demand a new working piece in replacement.
We believe you will look in to the matter and help us get another new piece. We are really disappointed the way everything was handled. It’s been almost months and we are not able to use the air conditioner. Kindly look into the matter urgently otherwise we will report the matter in consumer court.
Waiting for your early reply.