Godrej Appliances Complaints & Reviews

On 8 June 2019, I registered an online service request (Call No. L[protected]) on Godrej Smart Care regarding repair of my godrej air conditioner. While registering the request, I gave preferred appointment date as 9 June 2019. On submitting my request, I got SMS that my request would be attended on 11 June 2019. As it is very hot these days and living without air conditioner in Lucknow is utmost difficult, therefore I request the company at [protected]@godrej.com on 9 June 2019 to attend my service request urgently. However, I did not get the requisite response. Now, on 10 June 2019 I made the same request on company's toll free no. [protected]. Here I was told that I have to made the request to the local service provider for early attendance of my service request. The phone no. of the local service provider given to me is switched off. I again request the company to arrange for immediate repair of my air conditioner.

I had booked complaint on 31/5/19 but till date no solution inspite of giving 10 reminders a day and escalation the same to mgt.
The service team on daily basis showing visit and cancelling the same in their system at their own without visiting.
my complaints no. are D[protected] & D[protected]
Thanks & Regards
Sataynder Kumar
cell no. [protected]

I bought godrej refrigerator just day before yesterday.Its cooling is that short that when I open my fridge it feels I have opened an almira.My fresh vegetables have rotten in that.I am trying to contact godrej customer care but they are that much busy not to attend the calls.Feels myself guilty to trust this company for the first time in my life.Bought LG always.First time and last time bought this and now regretting my decision.

I have purchased this Godrej refrigerator less than a year ago. From then it has been replaced once due to many problems. But as the summer has arrived again the problem has started and since it is in warranty the executive has to visit in nearly every 2 weeks. Although the refrigerator states it has inbuilt stabilizer but then also the executive use to add a stabilizer to it. Additionally I have a common stabilizer for whole appliances of my house, then also the problem is persisting there.

This is imran Rupani I got Godrej Refrigerator on 21/09/2017.It's still covered under warranty but you guys are looting me by charging me 6, 500 I want my compressor replaced when it is covered free of cost for 10 years warranty.
Godrej is completely responsible for pathetic service. my compressor must be replaced by Godrej free.Godrej made me angry

Hi team,
I need your urgent attention on this issue, because I don't know what to do further..
I bought Godrej RT eon 231ps refrigerator on 27th August 2015 from National radio electronics company payyanur, with huge expectations.
As this is a double door refrigerator we had enough expectations. Because one cabin seperately we can use for making ice in summer.. we haven't noticed any problems till second last year.
2years back on one hot sunny day we bought some ice creams from local shops after having some scopes I kept it inside my fridge and very next day I opened and what I have seen had made me embraced. All the creams melted(there was no any power cut in any times)..I kept it there for one week but it did not turn in to ice again.. I called customer care for troubleshooting the issue. Call number 627349 has raised and technician told my parents that there is a problemwith thermostat, but they did not change it. We forgot things due to other problems..
Second part of the story begins after 2year on this summer I have faced same issue . Raised a new call number 705609. Technician told me this is due to gas leakages. Next day senior technician came with new stabiliser and asked time to buy because this might be a use case of low voltage issue. I got convinced with his words we bought it for 2400(I would have been happy if the issue has resolved with this !). But till next day I checked it I can see ice creams still in same state all are in melted state..
I told him the story..
1)in summer season it is very much tough to create ice creams. (Ice creams I bought with the one which I kept in my fridge is still in frozen state in other refrigerator, but he is telling in Godrej it will be like that)
2) milk products need more time than water to get freazed (I don't understand his this logic).

After all this incident he asked me to bring refrigerator to his service centre even though I was not ready to transport it to their showroom, with the promise of return in 2days, I sent it to their service centre .I gave it on Friday morning.. Monday(after 3days) evening I called them. They were telling machine is not checked yet and they need some more days.. I got frustrated like anything even after 3days they didn't check it. Just because I need solutions I waited for some more days.. after 5days in Wednesday I called again(they did not call me) . They told this machine is working as normal and it doesn't have any issue. They told we will return the product on next day and returned on Friday ..
What I have seen in my home is the same thing. Some time it is giving ice but if I keep any icecream or any other products it will melt very easily and not keeping the temperature...

I have said this problem to technician. But he was not ready to fix the issue.. I don't know what to do now

I have some questions..
1) Is it the normal behaviour of Godrej refrigerator?
2)If it is normal why do we need refrigerator since it will not freaz in summer as service engineer told?
3) Are you expecting me to keep my refrigerator in services centre always to get my ice creams are in frozen state?
4) if this is normal why national radio electronics company sales man suggested me to buy this?
5) is this behaviour of service engineering team is normal in Godrej

After all I have wasted my 1100(500 service charge+ transportation charge 600);and still we are not able keep any icecreams inside my fridge..

This might be huge mail..but being a frustrated customer I need a solution for this.


Please please suggest me a solutions

Regards
Midhun k v

I used to recommend godrej products to many of my relatives and friends. I thought godrej was a trustworthy company. But thanks to your customer care and service center guys. They made me realize I was wrong in thinking godrej was a good brand. We had purchased godrej Air conditioner last month. I have never seen this terrific AC in my life time. Since installation we are facing lots of problems with the AC. When we complaint to the coustmor care they are sending the worst technicians. With minimum or no knowledge about the fuctioning of AC. This is the 4th time we are facing the issue and this time it's too much customer care people are not even bothered about our complaint, it has been 6 days we had lodged a complaint and we haven't got any response. This is the hights of recklessness we are seeing. Didn't expect from a reputated brand like godrej. With this worst experience I will never ever go for any godrej product neither suggest my friends for the same. I hate this useless AC. I wonder whether the technicians you send even know how to use an AC. I thought godrej cared customer complaints but now I realize may be I should better opt for consumer court and make a vedio on my YouTube channel stating never buy godrej products and sharing the vedio with as many people as possible.

I had bought new split a. C. On 21st may fitting was not proper as water is not going through pipe it's coming out from back and front grill or vent. Just after purchasing a new split a. C. And water is dropping inside the room along the wall and damaging the room wall as well. On the same day problem started after half hour this is totally pathetic service. Will you call back on mobile no. [protected] as your customer care number is very busy or maybe they r not picking or taking calls.
Regards
Jatinder kaur

I purchased a godrej single door refrigerator. The fridge model is of 2015 (Single door godrej edge). It was purchased from gwalior dd nagar dealer during october 2015. I'm facing a problem with compressor cooling. Due to the loss of my original bill, i requested the dealer to provide me with the duplicate bill, first, he agreed and later said that he doesn't keep the old bills.

Kindly help me to avail the warranty.

I bought godrej double door refrigerator and since feb19 i am facing same problem i. E. Ice formation not happening. Since then this is the fourth time i am complaining for same issue i. E. Ice formation not happening. Every time i have to pay rs.750 as visiting charges.
Please help with ice formation issue.
Regards,
Bhavesh rathod
Mobile : [protected]

Yesterday at around 8 pm a fire broke out of my newly bought ac pipeline which was installed 6 months back. The fire erupted because of faulty ac line installed or the technicians installed it improperly as it erupted from the pipe while the ac was not in use. I want the godrej technicians to take the matter seriously. A small portion of the building was burnt because of the fire caused by it and the acp sheet of that portion got burnt. Thanks to the fire service which reached on time and save us and the building from any major damage. It's not a joke to play with other people's life, if not noticed sooner could have taken many lives.

I have purchased Godrej A/c model : GSC 12 ATC 3 WSA on 22/05/19. The installation has not been completed so far and I'm unable to run the clinic. The installation person came and created a mess and left it incomplete. It's a closed sound Proof room and we cannot sit inside without the a/c. I have rescheduled my patients for the past two days. It's now the third day and so far it has not been sorted out. They have removed the tube light and not fitted them back and left the place uncovered after making a hole for the vent. I want my room restored with the new A/c and lights fitted.

I am a senior citizen (80 yrs.) retired govt. Employee. Two years before my son bought me an ac of 'godrej co'. It is truly very fine machine since bought. Recently due to the extension of my house my son contracted with the customer care for shifting the ac from one outside wall to other side of the same room. Customer care told my son that the shifting charge is around rs. 1900/- and also booked our request. The next day local service center office telephone me for this purpose. I agreed, they came and done their job. After finishing the shifting process they handover me a kacha bill (gst free) of around rs. 9600/-. I became shocked and wanted to know bill details and demanded paka bill (with gst). They forced me not to give the bill and if the bill is generate the amount will be increase. When i go through the bill i became shocked to see the bill.
Sir my ac is only two years old and it is still in good condition but they changed most of the item intentionally and made the bill without any intimation. Now i am in great problem to make the payment. Though i have given them a cheque of dated 05/06/2019 of total amount but it will be a very difficult mount of june for me to carry on my expense. Please look into the matter and punish them. So, that they will not be able to cheat any person like me.

I bought a mini fridge on 7 may from a dealer (Sri vajreshwari ventures karnataka), and i recvd the product on 15 may, as i chckd, the product is fully damaged, a big dent on the top rght corner of the fridge and lot of scratches in the front of the fridge, i told to the dealer on the same date of delvry… about this, but dealer refused to replace the product nt even awserble to my any questn

I have raised for ac service via customer care on 9th may. They sent some local guys and they don't even know anyyhng about ac except cleaning the mesh in indoor unit. They just cleaned and left taking the service charge. Problem is cooling is not as expected. Again called customer care and raised complaint on 11 th may. Another tecnician came cleaned outdoor unit and left. Problem not resolved yet. Again raised complaint on 18th. Person came opened indoor unit and cleaned in full. Too much dust came and clogged drain pipe. He left station g problem is resolved. Now water leakage problem. Had raised complaint again and the person has not yet visited. I wonder how such a big company with such stupid after sales support. I am afraid to write all my experiences with technicians visited. We are far better than them. Pls don't buy godrej product or incad if you already have them better call some local tecnician and get them serviced.

Murthy
[protected]

I anuradha banerjee purchase a godrej split ac from great eastern on 09/05/19. Installation technitions come and take full paiment but inastallation incomplete and say disput machine, to check technition. Technition come and check then say refrigerent gas is empty. Gas technitioans visit and say improper installation. None of them does not take any step.ac does not run till now (25/05/2019). Please take some action as soon as possible.

Good afternoon,
I had bought a godrej Ac on 12/04/2016 whose warranty expired and then we renewed the warranty for 3 additional years from 25/05/2018 .
The service is not good nor is the AC in these 3 years I have experienced abundant of problems, from low cooling to not sufficient air flow to water leakage, I have regularly called your technicians for service which they do and the problem arises again in some days
Today also I called your technician for a problem of water leakage from the AC he checked and said there is choke and not sufficient air supply he then stated it will require a petrol cleaning for which he would need to remove the AC and take it with him and said it will charge me Rs. 1200 /-
My question is why do I need to pay this additional cost when the problem is with the machine itself, there is nothing written in the agreement stating that I will need to pay additional for these services, you don't have to replace anything so no question of the cost of parts, when your technician has accepted that the problem is with the machine then why do I need to pay extra for it to be solved ? Nor did the person who came to collect the check any such thing, I'm sorry I will not pay any extra cost for which is clearly a job which should have been done long back without cost, which we still accepted as the problem was not severe, now there is complete leakage and we cannot use it
Is this the type of cheating Godrej does and the service it provides ? I will post these questions in online forums like quora and also in customer forum of the government, I'm really disappointed with this service and this hidden cost of your services .I am attaching the service contract with this mail.
Please reply as soon as possible as what are you going to do about this issue.
Thank you...

This is the email I had sent and.i haven't got a proper response for this issue

I bought a mini fridge on 7 may from a dealer (Sri vajreshwari ventures karnataka), and i recvd the product on 15 may, as i chckd, the product is fully damaged, a big dent on the top rght corner of the fridge and lot of scratches in the front of the fridge, i told to the dealer on the same date of delvry… About this, but dealer refused to replace the product nt even awserble to my any questn…

I had complained regarding cooling issue in my ac after which the technician visited after 7 days to solve the gas leakage issue. Just after 20 days the gas again leaked and i had to call the customer care again. The technician visited after 4 days and said a part has to be replaced which will come from mumbai. They took the part and said they will come back in 2-4 days. This time the complaint was raised on 7th may. Today is 17th may. 10 days have elapsed and i am still awaiting for my ac to be repaired. I would never recommend anybody to buy godrej products. Their after sales service has been traumatic, unprofessional and lethargic. Even today when i called the service technician he said the product part which has to be replaced will arrive in 7 days. I am in ahmedabad and these people who are running service centre on behalf of godrej dont even have parts which can be replaced. The distance from ahmedabad to mumbai is not that far that it should take 7-10 days for parts to come. Why the hell are you selling acs in ahmedabad when you cant provide prompt services.

Totally disappointed by godrej.

I anish mandavathil, raised a complaint rs198900 for defective on/off button. First i was told it will cost 1850, later 1250 then part not available. I have been following up since last two weeks. If godrej as an organization finds it difficult to supply a on off button in 2 weeks what can we expect on their service. Last time when the same on off button was replaced they charged 350 and now they are asking for exorbitant money. Plus no part available communication.