Godrej Appliances Complaints & Reviews

I complained about my godrej eon refrigerator not cooling properly on 4th may on the toll free no. [protected]. The service person who visited, changed the timer sensor. He charged rs 4250 for it. The rate in the market is around rs 400. I didn’t cross check at that time as i thought they r from the company and could not imagine to be cheated.
Fridge is still not working properly. They have already made two more visits and couldn’t...

Dear Sir/Madam !
I have purchased one refrigerator bearing Model No. 52141501SD01388, Bill No.311/12051368 on 22.08.2018. From the very first day it was not working properly but we have ignored. But from 10 April 2019 is not working as cooling, door closing and other problems was there. The Dealer also committed that the technician from company will come and show you a demo, how to use it. But nobody has came from August 2018 to April 2019.
I first given compliant on 12th April 2019 to customer care one sale person named MR. SURESH PAL related to dealer. One technician attained the complain and told us that door and kit problem is there. We will launch complain to company and replace the door and kit. But they have ignored our complain. I am facing a lots of problem due to fridge. We are regularly calling from 16 april to till date. So, many called has been done to other technician, Name MR. RAVI, slaes person SURESH PAL and service center supervisor named MRS. VARSHA.

Now I am informing you that please replace my product or cancelled the said sale deed and refund my totot money. Otherwise we will be proceed it before the consumer court as per your terms and conditions.

Lodged a service call today (11th may) with call no k[protected] as my ac was not working. The local service centre behala climate control technology assured the technical help (With technician name indrajit sardar) today. But nobody came. Such incident are being repeated every year, though i spent the money on maintenance contract regularly. I also mailed to their main office, but they just don't care to contact.

Details complaint

I had registered a complaint regarding lack of cooling refrigerator, pentacool. Through, godrej helpline on 23.03.2019 and in pursuance of my complaint a representative from your franchise, namely 24 x 7 resq home care visited my residence at ra – 53, inder puri, new delhi -110012 on 24.03.2019 & tried to rectify the defect by filling the gas, & was told that it would take about 10 to 12 hours, to resume it”s full cooling–effect. Even after waiting for 24 hours the cooling level did not result in formation of ice in the freezer and in fact there was not any improvement what so ever. I had paid a total sum of rs.2, 800.00 towards the repair charges. The two cash receipts dated 24.03.2019 & 25.03.2019 amounting to rs.300 & rs. 2, 500.00 are enclosed. Your franchise 24 x 7 reso home care did not respond for days together & again i had to lodge complaint through godrej helpline, who then sent the representative from your franchise namely penguin services on 15.04.2019 & on examination, he found that the old compressor unit was malfunctioning & hence the problem. M/s penguin services replaced the old compressor with a new one. For this, i paid for rs. 6, 000.00 for the new compressor. Copy of their receipt no: 1383 dated 16.04.2019 amounting to rs. 6000/- for the new compressor is enclosed for your kind information. And that too failed. More than 3 weeks had lapsed since your representatives visited my premises & the problem could not be still rectified. I could not wait my longer, especially my wife, who is coma stated, needed the urgent facility of a refrigerator. I, then, purchased a new refrigerator of hitachi make. Your old pentacool frig is lying unutilized. I shall, therefore, request m/s godrej to kindly refund the entire amount rs.8, 800.00 (2500 +300+ 6000) to my account as per the following details.
1) name of bank - punjab national bank, inder puri, new delhi – 110012
2) account no: - [protected]
3) ifsc code - pnb0306300

Looking forward to receive your reply soon.

R. K. Khanna
Ra-53 inderpuri
New delhi -110012

The ac purchased about a year and half back started to stop cooling. When complained on 26th march they dismantled the whole unit, took to their workshop, made a bill of around rs. 6000, and then the ordeal started. The ac again stopped cooling within 10 days. When complained the filled gas and said all ok now. Again in 5 days the ac stopped cooling. Again complained, the same service centre guys came checked and could not find a leak. They again refilled gas and this was 3rd may. By this time i was pleading with them that the issue is somewhere else. Last sunday, 6th may, the ac again stopped cooling and on complaining again, the guys came on 8th, dismantled the ac saying they will again need it to take it to the service centre. Today, 10th may, the ac is still lying at my house with no one from the service centre coming to take it. Every day there is an excuse, and that they are coming in the next 2 hours to pick it up. When i reported this to the godrej call centre, the # on the phone said that i will need to call the service centre, and practically godrej has no responsibility (He did not mention this but his attitude meant the same), but he did say that you can get the work done from outside. So basically after spending 6000, and with all this nonsense, i will have to spend the money again for the same problem. Why do godrej have a call center then? To advise people that you can get the work done outside? I never had an attitude like this from any other multinational company. Dissapointed, dejected and outraged. I will make sure to spread the word that godrej deals with their customers in this fashion.

Had booked a service complaint for my air conditioner with the godrej service centre. The srevice centre forwarded call no l[protected] on 30 apr 2019. The technician after visit advised to drop the indoor and outdoor unit of the ac at the workshop, which was done on 02 may 2019. On 04 may i received a call from the service centre that the condensor needs to be replaced as the same has leakage. On 05 may when i visited the service centre for update on my product, it was told that the service centre has got burnt down along with the air conditioner. All ph nos of the service centre are switched off. On calling the godrej call centre, the only thing done was to give me two nos of the service centre manager which are switched off.
I would request an immediate replacement of the ac by the company who for saving some money, enroll small workshops as their authorised service centre. These workshops are neither checked for their locations (The present one was in a residential area) by the company nor do they oversee that the products are insured and incase of such an incident wash off their hands. I would request for an immediate redressal by godrej on this issue.

My refrigerator was not working properly, purchased on june 2017, i called the customer service centre and service engineer visited the house and informed that, pcb board, fan and motor not working and has to be replaced. But during the installation based on the installation engineer, he had suggested the voltage stabilizer and the same was installed by him.

Now the service engineer who had attended the problem says, pcb board, fan and motor has to be replaced with the charges of 2600/- including services.

I had believed that godrej is maintaining good quality, but i have been cheated very badly. Deeply regretting for purchasing godrej consumer products.

Is the materials used in the refrigerator life is only 1 1/2 year. Then how can we believe godrej brand products.

Also your service person state's. If you want to get it serviced give the money and get it done if not leave it.

I am totally disappointed with this issue. I hope you certainly understand my concern and help me in resolving this issue to build relation ship with the godrej product

Thanking you,
Arun singh r
[protected] / [protected]

Awaiting for your valuable reply

Sir i have bought 2 godrej air conditioners (Both windows) from sargam electronics, pashchim vihar. I have tried to register myself for 4yrs extended warrenty through sms (Acexwar to [protected]), but always an error comes in sending the sms (Sending failed). You are requested to look into this matter.
Thanking you,

Jagdish sehgal
[protected]@gmail.com
([protected])

Sir,
I have purchased an ac of godrej co. I have been called by your representative for entrering amc for the ac. I have submitted the application form (No[protected] to mr anil salesman code is 801491.
The charges paid by cheque for rs 1625/-the cheque has also been debited to my account.

Uptill now no confirmation of the amc nor verification has been done by your company.

Please arrange for issuance of amc immediately under advise to me.

Ramesh dhekne
Sbi gitc belapur
[protected]

Helo sir this is krishnamraju iam from old bowenpally, secunderabad. We have buyed godrej a/c 1.5 ton in march from that time onwards we facing a problem a5 on display no one solving our problem...3tecnicians has visited our house no one has solved our problem... We are facing lot of problem because of a/c.. I request you to solve our problem as early as possible...

Dear all,

Never ending process with the repair of refrigerator

From yesterday onwards the gas is leaking.
Really i am very dissatisfied with the godrej refrigerator.
Don't you have quality product and people to server a better product or repair it properly.
Please let me know when the technician will come and repair it.
Really it is annoying but it is really so bad experience with godrej due to faulty products.
So many problems with one product.
Contact number is [protected]

I have been looted and fooled by your service. Just because i have amc done you guys are not entertaining me with my concerns. I have raised complaint on last friday and till now everyday i raise complaint as your technician comes and says isme to gas padegi aap apna amc number dedo kal koi aur aaega and no one comes. On the contrary the next technician is ready to resolve the issue at home itself if i give him 2200 rs. You guys suck. My air conditionee is not working and i have paid you guys for the service. I have been fooled multiple times. Don't your technician know what the issue is. Till date two technician visited my home but no one is picking up my air conditioner. I am an educated customer and if i can pay you guys for services i know how to get them catered. If this is not fixed by tomorrow i will not only sue you guys in social media but i will reach out to consumer forum and you guys will need to pay me for all these troubles. You guys just don't want to help because i have amc and i don't need to pay anything for service or repair. By tomorrow if it's not fixed and delivered to my home i will see you guys in co sumer forum. You have looted me. Taken money and not helping me. Below is my latest ticket number [protected]. Please

Dear Sir
I am patronising your products for a long time.I have purchaesd a single door Freez in 2015
till March 2019 there was no major problem but in march 2019 its plastic door of freezer was broken and it was replaced by your service provider Raghuvanshi Enterprise on 22th march 2019. Surprisingly the same door was broken on 26 April 2019 for which i have lodged a complaint no B[protected].
My question is when said door was working properly till march 2019 and it was replaced by your service provider on 22/03/2019 how can it get dameged again on 26th April 2019 within one months of replacement?It means your service provider is giving defective products.
Please reply and make free replacement of door and oblige
Regards
pradyot Nawathe

Last year i had bought a air conditioner in june 2018. But now it is not working properly. When i turn on my a. C. It works for 7-8 minutes but after it is turned off automatically. Although we had connected a good stabiliser. Model no is - gwc 18 tgz 4 dwqh. Sufficient rated voltage i have given to it. But it is in totally in good condition. But now it starts to create problem. Please kindly resolve my problem. I am adjusting now please resolve my problem.

House no 854
Village - dallupura
Delhi 110096

Sub - my complaint is ac not working

I am very disappointed with the ac, the day
When i got this it is only giving complaints.in
Every 5 to months. It is having problems. It is not cooling properly this problem
I purchased ac set last 3 years ago from godrej ac showroom against cash memo number[protected], date 01/09/2016
That ac is not working last 20 days, ac problem is no cooling and out door fan problem, company name is godrej.
I have done complaint in customer care centre date is 16th april 2019, no response my complaint there side i am very upset please help me
Thank you

Name - arvind kumar
Address - dallupura delhi 110096
Contact no - [protected]
Product name - sprit ac
Company name - godrej

Service center no
[protected]-komal
[protected]-pinki
[protected]-ankit
[protected] - ameer
No response these numbers

Dear team i purchase an air conditioner of godrej company and this is under warranty but know this time its not working properly no cooling and against this issue i call to customer care of godrej company and tehchnical staff come to my home and check the air conditioner and fill the cooling gase but air conditioner not working properly and air conditioner fan broken by service man mr. Ashraf khan and replace the duplicate fan in my air conditioner i complaint many time but no short out my problem as on date my air conditioner not working properly please short out my problem fast to fast otherwise i complaint to consumer court.
I mentioned service request no. Below
F[protected] dated 29/04/2019 technician mr. Ashraf
F[protected] dated - 24/04/2019 technician mr. Sanjay
I face to a big problem you know very well that the temp had gown 40 to 42 this time so how can manage this weather without air conditioner

Sir,
I am very unsatisfied about this godrej freeze, this is to bring to your notice that i purchased godrej refrigerator from your company agent sri arunava ganguly on 14/04/2016 (Ex. Code 18450), model number of which is rteon261p3.4 silver meadow & product code is 2n2f. I had also given my old godrej make refrigerator in exchange and had also paid 6, 000/ - rupees for the fridge. Within two years from date of purchase, my freze suddenly stopped. Inform toll free number the technician came and replace my pcb its cost is rs 1085. And visit charge is 475 total of rs 1560/- your technician had charged from me on 23/06/2018. Now again i get the problem godrej freeze and this time is very dangerous getting a cooling issue, which proves that i was given a defective fridge. The refrigerator is in warranty period and he should not have charged me for pcb. I feel you should refund rs.1560/-. As the fridge is in warranty period.
My previous experience is good for godrej but this time i am suffering. Please solve my problem. I am attached bill for replacement of pcb & my product purchase bill for your ready reference. My contact no is [protected].
Moreover, you are requested send me rnd clearance of this product model no of which is rteon261p3.4 silver meadow within one week of receipt of this notice or replace my fridge immediately failing which the undersigned shall be free to launch legal proceedings against your act o[censored]nfair trade practice and deficiency of services and shall seek the refund the amount already paid to you with interest and damages for which you shall be liable.
Thanking you,
Yours truly,
Samir narayan roy
Advocate

I purchased ac in april 2016, and got installed at my home town rampur up
After few days ac stopped cooling
On complaining to service centre the personal attended complaint tild me that there is no gas in the unit & rs 3500 being payable as it is not covered in gurantee
I paid the amount & unit was checked by the concern but no leakage could be detected as per him, he charged the gas.
But when i started the unit in march 2017 again faced the same problem
Once again the story repeated as previous & i was charged again, this time also no leakage was detected though they took both units to service centre and assured for non recurrence again
But my problem never ended, again in sept 2018 faced same problem and again paid rs 3500 to mechanic but asked bill for the same & got in writing
To my utter surprise when i started my unit this summer i was shocked to learn that no cooling by ac
I called service centre rampur, mr deepak attended the call, i told him my grievance but to my utter surprise his reply was shocking
“” we don’t have time, get it done by some pvt person””
The behaviour of service centre is not friendly as expected
Till now ac is not attended
Hope some remedy for same
Cant we trust godrej products

My refrigerator was not working so i lodge a request at godrej smart care so which technician visited in 27th feb 2019 and said gas charging is not happening to which we paid inr 2250 inclusive of gas filling charges and service charges. Now again in month of april same issue and technician asking about same inr 2250 charges again... Now smart care service centre in vasai are calling and telling me donot call directly at godrej smart care, call us they are very unprofessional for past 2 days they are telling technician will come and i am chasing them my refrigerator is not working and today 26 apr 2019 while speaking with service centre about my status she cut down my phone and now phone is switched off... This is the way you treat your customer..
False advertisement going around that godrej smart care service is best... Very much false and pathetic

With reference to godrej split ac amc terms. I have ensured that all the electronic items are covered through amc and as a result of the same, i purchased amc for godrej product such as refrigerator and ac and recently one month before the expiration of amc for my ac.in apr'18, i got a call to renew my amc and considering we cannot predict future, i opted for renewal and made the payment.in this week, when i raised complain d[protected], after review it was told that inner coil needs to be replaced and it's not part of amc however previously it was part of amc and entire inner unit was replaced by the company.

Whenever company renew amc, it is required for them to share changes, in this case nothing happened. So, i was deliberately cheated in order to get money.

Therefore, i would like to raise this concern to higher authorities and want justice for the unlawful practice followed to cheat customer.

Regards,
Nagesh kumar

M[protected]