Godrej Appliances Complaints & Reviews

Sir i have bought 2 godrej air conditioners (Both windows) from sargam electronics, pashchim vihar. I have tried to register myself for 4yrs extended warrenty through sms (Acexwar to [protected]), but always an error comes in sending the sms (Sending failed). You are requested to look into this matter.
Thanking you,

Jagdish sehgal
[protected]@gmail.com
([protected])

Sir,
I have purchased an ac of godrej co. I have been called by your representative for entrering amc for the ac. I have submitted the application form (No[protected] to mr anil salesman code is 801491.
The charges paid by cheque for rs 1625/-the cheque has also been debited to my account.

Uptill now no confirmation of the amc nor verification has been done by your company.

Please arrange for issuance of amc immediately under advise to me.

Ramesh dhekne
Sbi gitc belapur
[protected]

Helo sir this is krishnamraju iam from old bowenpally, secunderabad. We have buyed godrej a/c 1.5 ton in march from that time onwards we facing a problem a5 on display no one solving our problem...3tecnicians has visited our house no one has solved our problem... We are facing lot of problem because of a/c.. I request you to solve our problem as early as possible...

Dear all,

Never ending process with the repair of refrigerator

From yesterday onwards the gas is leaking.
Really i am very dissatisfied with the godrej refrigerator.
Don't you have quality product and people to server a better product or repair it properly.
Please let me know when the technician will come and repair it.
Really it is annoying but it is really so bad experience with godrej due to faulty products.
So many problems with one product.
Contact number is [protected]

I have been looted and fooled by your service. Just because i have amc done you guys are not entertaining me with my concerns. I have raised complaint on last friday and till now everyday i raise complaint as your technician comes and says isme to gas padegi aap apna amc number dedo kal koi aur aaega and no one comes. On the contrary the next technician is ready to resolve the issue at home itself if i give him 2200 rs. You guys suck. My air conditionee is not working and i have paid you guys for the service. I have been fooled multiple times. Don't your technician know what the issue is. Till date two technician visited my home but no one is picking up my air conditioner. I am an educated customer and if i can pay you guys for services i know how to get them catered. If this is not fixed by tomorrow i will not only sue you guys in social media but i will reach out to consumer forum and you guys will need to pay me for all these troubles. You guys just don't want to help because i have amc and i don't need to pay anything for service or repair. By tomorrow if it's not fixed and delivered to my home i will see you guys in co sumer forum. You have looted me. Taken money and not helping me. Below is my latest ticket number [protected]. Please

Dear Sir
I am patronising your products for a long time.I have purchaesd a single door Freez in 2015
till March 2019 there was no major problem but in march 2019 its plastic door of freezer was broken and it was replaced by your service provider Raghuvanshi Enterprise on 22th march 2019. Surprisingly the same door was broken on 26 April 2019 for which i have lodged a complaint no B[protected].
My question is when said door was working properly till march 2019 and it was replaced by your service provider on 22/03/2019 how can it get dameged again on 26th April 2019 within one months of replacement?It means your service provider is giving defective products.
Please reply and make free replacement of door and oblige
Regards
pradyot Nawathe

Last year i had bought a air conditioner in june 2018. But now it is not working properly. When i turn on my a. C. It works for 7-8 minutes but after it is turned off automatically. Although we had connected a good stabiliser. Model no is - gwc 18 tgz 4 dwqh. Sufficient rated voltage i have given to it. But it is in totally in good condition. But now it starts to create problem. Please kindly resolve my problem. I am adjusting now please resolve my problem.

House no 854
Village - dallupura
Delhi 110096

Sub - my complaint is ac not working

I am very disappointed with the ac, the day
When i got this it is only giving complaints.in
Every 5 to months. It is having problems. It is not cooling properly this problem
I purchased ac set last 3 years ago from godrej ac showroom against cash memo number[protected], date 01/09/2016
That ac is not working last 20 days, ac problem is no cooling and out door fan problem, company name is godrej.
I have done complaint in customer care centre date is 16th april 2019, no response my complaint there side i am very upset please help me
Thank you

Name - arvind kumar
Address - dallupura delhi 110096
Contact no - [protected]
Product name - sprit ac
Company name - godrej

Service center no
[protected]-komal
[protected]-pinki
[protected]-ankit
[protected] - ameer
No response these numbers

Dear team i purchase an air conditioner of godrej company and this is under warranty but know this time its not working properly no cooling and against this issue i call to customer care of godrej company and tehchnical staff come to my home and check the air conditioner and fill the cooling gase but air conditioner not working properly and air conditioner fan broken by service man mr. Ashraf khan and replace the duplicate fan in my air conditioner i complaint many time but no short out my problem as on date my air conditioner not working properly please short out my problem fast to fast otherwise i complaint to consumer court.
I mentioned service request no. Below
F[protected] dated 29/04/2019 technician mr. Ashraf
F[protected] dated - 24/04/2019 technician mr. Sanjay
I face to a big problem you know very well that the temp had gown 40 to 42 this time so how can manage this weather without air conditioner

Sir,
I am very unsatisfied about this godrej freeze, this is to bring to your notice that i purchased godrej refrigerator from your company agent sri arunava ganguly on 14/04/2016 (Ex. Code 18450), model number of which is rteon261p3.4 silver meadow & product code is 2n2f. I had also given my old godrej make refrigerator in exchange and had also paid 6, 000/ - rupees for the fridge. Within two years from date of purchase, my freze suddenly stopped. Inform toll free number the technician came and replace my pcb its cost is rs 1085. And visit charge is 475 total of rs 1560/- your technician had charged from me on 23/06/2018. Now again i get the problem godrej freeze and this time is very dangerous getting a cooling issue, which proves that i was given a defective fridge. The refrigerator is in warranty period and he should not have charged me for pcb. I feel you should refund rs.1560/-. As the fridge is in warranty period.
My previous experience is good for godrej but this time i am suffering. Please solve my problem. I am attached bill for replacement of pcb & my product purchase bill for your ready reference. My contact no is [protected].
Moreover, you are requested send me rnd clearance of this product model no of which is rteon261p3.4 silver meadow within one week of receipt of this notice or replace my fridge immediately failing which the undersigned shall be free to launch legal proceedings against your act o[censored]nfair trade practice and deficiency of services and shall seek the refund the amount already paid to you with interest and damages for which you shall be liable.
Thanking you,
Yours truly,
Samir narayan roy
Advocate

I purchased ac in april 2016, and got installed at my home town rampur up
After few days ac stopped cooling
On complaining to service centre the personal attended complaint tild me that there is no gas in the unit & rs 3500 being payable as it is not covered in gurantee
I paid the amount & unit was checked by the concern but no leakage could be detected as per him, he charged the gas.
But when i started the unit in march 2017 again faced the same problem
Once again the story repeated as previous & i was charged again, this time also no leakage was detected though they took both units to service centre and assured for non recurrence again
But my problem never ended, again in sept 2018 faced same problem and again paid rs 3500 to mechanic but asked bill for the same & got in writing
To my utter surprise when i started my unit this summer i was shocked to learn that no cooling by ac
I called service centre rampur, mr deepak attended the call, i told him my grievance but to my utter surprise his reply was shocking
“” we don’t have time, get it done by some pvt person””
The behaviour of service centre is not friendly as expected
Till now ac is not attended
Hope some remedy for same
Cant we trust godrej products

My refrigerator was not working so i lodge a request at godrej smart care so which technician visited in 27th feb 2019 and said gas charging is not happening to which we paid inr 2250 inclusive of gas filling charges and service charges. Now again in month of april same issue and technician asking about same inr 2250 charges again... Now smart care service centre in vasai are calling and telling me donot call directly at godrej smart care, call us they are very unprofessional for past 2 days they are telling technician will come and i am chasing them my refrigerator is not working and today 26 apr 2019 while speaking with service centre about my status she cut down my phone and now phone is switched off... This is the way you treat your customer..
False advertisement going around that godrej smart care service is best... Very much false and pathetic

With reference to godrej split ac amc terms. I have ensured that all the electronic items are covered through amc and as a result of the same, i purchased amc for godrej product such as refrigerator and ac and recently one month before the expiration of amc for my ac.in apr'18, i got a call to renew my amc and considering we cannot predict future, i opted for renewal and made the payment.in this week, when i raised complain d[protected], after review it was told that inner coil needs to be replaced and it's not part of amc however previously it was part of amc and entire inner unit was replaced by the company.

Whenever company renew amc, it is required for them to share changes, in this case nothing happened. So, i was deliberately cheated in order to get money.

Therefore, i would like to raise this concern to higher authorities and want justice for the unlawful practice followed to cheat customer.

Regards,
Nagesh kumar

M[protected]

Its a bad experience about service boy and superviser i had complete about my product service man had checked with out power and taken service charge and superviser justifying that company only had fixed the service charges its really bad experence kinky look in to this and try to refund the amt if this is the service means it ill escalated to social media

Godrej franchises are dealing with the electronics and appliances under amc in a very unique way. Here is the moving picture of such an over act.
1. During the last three years, the concerned franchise has not undertaken even a single wet service, except the dry one, inspite of repeated re quests and having drawn to the rules of the company concerning the type and number of services to be done. Minimum one wet and one dry service is a must. But these instructions / rules are for the people who are to follow and not for those who act in collusion with the masters. The dry service was also an eye wash. The technicians never come with the requisite tools and materials to do the dry service, not to talk of wet ones. Reports were lodged but it appears they had been given a very pride place in the dust bin, year after year by the people involved..
Their modus operandi is explained below based upon their smss:
2. The latest modus operandi is given below: -
A. Sms of april 03, 2019 sent and received at 6:02 am, says, "your call no is d[protected]. Secret code is 426. Share this with technician, if completely satisfied with the service. For assist. Call [protected]."point to be noted, no call or request was made from my side, this request was the result of their own imagination and foresight.
B. Sms of april 03, 2019 sent and received at 12:37 pm says, "technician-mehtab will be attending your call-d[protected] on 11/04/2019" point to be noted, the technician mehtab neither reported nor contacted before, on and after the specified date.
C. Sms of april 08, 2019 sent and received at 1:16 pm, says, "we are closing your godrej appliance complaint no. D[protected] as you have said that there is no problem. For help pls call [protected]. Point to be noted, i never said the words as mentioned in the sms, as no body spoke to me on this subject. It is their own imagination and concoction.
D. On april 16, 2019 at about 9:00 pm, i booked my request for the service of my ac with the web site with otp 9029.
E. On april 16, 2019 at 9:22 pm, sms received containing,"dear customer thank you for giving us an opportunity to serve you, ur service call no. Is d[protected], for enquiry pls contact [protected]
F. Sms of april 17, 2019 received at 6:48 pm, says"technician shahrukh khan wii be attending your call-d[protected] on 25/04/2019.
G. Godrej sms of april 18, 2019 received at 12:35 am, says," godrej consumer, we have attended to your appliance.in case of pending work, please give a missed call within 7 days on [protected]. Again a while lie. They attend the service while [censored]ing in their beds.
H. Sms of april 19, 2019 received at 11:41 am, that too, after i had spoken to the customer care services,, "your call no. Is d[protected], secret code is 802. Share. This with technician, if completely satisfied with the service. For asst., call [protected]. Point to be noted they have issued a fresh request no again.
I, brigadier kulwant singh saghu, am highly impressed by the sop being followed by the franchises of and staff of godrej & byoce (P) ltd working under the chairmanship of shri a. Godrej, who is one of the most respected industrialist of the world, there is no reason not to believe that if the staff of the company continued working like this, the company will be able to withstand the blow of competitive hammer in the future. I am also thankful to the staff who has with their cunningness and manipulation has laboured hard to open my eyes to see other products in the market. Till date i was blindly using the following products of the well reputed firm"godrej & byoce (P) ltd.

Novel procedure being followed by the godrej franchises under amc
1. During the last three years, the concerned franchise has not undertaken ant wet service, except the dry one, which was also an eye wash. The technicians never came with the requisite tools and material to even do the dry service not to talk of wet one. Reports were lodged but it appears they have been given a very pride place in the dust bin, year after year.
Modus operandi:
2. The latest modus operandi is given below: -
A. On april 03, 2019 at 6:02 am, sms received, "your call noise d [protected]. Secret code is 426. Share this with technicia
N, if completely satisfied with the service. For assist. Call [protected]."point to be noted, no call or request was made from my side, they created or raised this on their own.
B. On april 03, 2019 at 12:37 pm, another sms received, "technician-mehtab will be attending your call-d[protected] 0n 11/04/2019" point to be noted, the technician mehtab neither reported nor contacted on the specified date.
C. On april 08, 2019 at 1:16 pm, a sms received, "we are closing your godrej appliance complaint no. D[protected] as you have said that there is no problem. For help pls call [protected]. Point to be noted, i never replied in terms of the. Msg. It is their own imagination and concoction.
D. On april 16, 2019 at 9:00 pm, i booked my request for the service of my ac with the web site with otp 9029.
E. On april 16, 2019 at 9:22 pm, sms received,"dear customer thank you for giving us an opportunity t serve you, ur service call no. D[protected], for enquiry pls contact [protected]
F. On april 17, 2019 at 6:48 pm, a sms is received, "technician shahrukh khan wii be attending your call-d[protected] on 25/04/2019.
G. On april 18, 2019 at 12:35 am, another sms is received," godrej consumer, we have attended to your appliance.in case of pending work, please give a missed call within 7 days on [protected].
H. On april 19, 2019 at 11:41 a after i had spoken to the customer care services, i received a sms, "your call no. Is d[protected], secret code is 802. Share. This with technician, if completely satisfied with the service. For asst., call [protected].
I, brigadier kulwant singh saghu, am highly impressed by the sop being followed by the franchises of godrej and byoce ltd under the chairmanship of respected shri a. Godrej. There is no reason not to believe that company will surmount the doomsday in future. Thanks for opening our eyes. Keep it up. Well done.

I bought Godrej refrigerator on April 2016, Now its not working. But I have loss my bill for warranty claim. Pls give me duplicate bill.I bought the item from Ashirvad Electronics, Qila Road, Jaunpur(UTTAR PRASAD) Pin-222002. Pls mail me the duplicate bill for continue warranty process.
Image of Product Bar Code & Front Stickers showing warranty uploaded.

Bought in April 2016
Name : Anoop Jaiswal
Ashiravad Electronics, Quila Road, Jaunpur( UTTAR PRASAD) - 222002
Near SADBHAVANA BRIDGE,
Mobile [protected]

Respected sir,
Complain regarding the refrigator which i have bough a 10 months earlier. On15/04/2019 i register a complain regarding the refirgator service and its non working to the toll free number which is provided by you. They registar the complain and provide me a complain number and said the problem will be resolved in 24 hours. But till now no solution has been provided by the team the techician call me and say i will come in the evening but he does not came and when i call back in the toll free number they say there is no complain registered. When i ask them to check again then they say the complain is register and we will slove it very soon. But till now the complain has not been resolved.
We are facing so many issues because of non working of the refrigator.
This is only negligence by your team.
Please provide a solution regarding my complain otherwise any other action will be taken by me and a complain regarding defencey in service should be registered by me with the appropiate authority.
The complain number image has been attached.

Dear sir / mam my self kamal dharma from bareilly up, sir i have godrej hot and cool ac, i have complain on 9/4/19 and your engineer came check ac and he told me that he came in evening with ac part but i daily calling to services centre but they didn't response, they didn't deserve responsibility to services centre please help me kamal sharma [protected]

Hi

I had purchased a double door Godrej EON refrigerator on Sunday (7-Apr-2019) from Capital Electronics, Ultadanga, Kolkata and the product was delivered on 10-Apr-2019. On 11th of April, the Refrigerator had stopped working and Whatever was there inside the refrigerator got rotten including fish, cooked food, etc. When I tried to contact the customer service[protected] at around 10 PM, it was getting disconnected abruptly after stating that the call would be monitored. I tries several times and the result was the same.

I could book a call on 12-April and technician visited my house. After inspecting, he said that the compressor was not working and needs replacement. He had asked us whether we would like to change the entire refrigerator or only the compressor. We opted to change the entire refrigerator and now we have to wait for another 7 days for the replacement. We will be without the refrigerator for these 7 days. Service paper is attached herein.

I had purchased Godrej instead of some leading internal brands only because it was an Indian brand. But, now I think had made a wrong choice as I had never imagined that we had to go through so much pains. I do not understand how Quality Control works there.

Wanted to bring it to your notice. I wish no other customer faces this pain again.

Thanking you

Poulomi Pramanik
[protected]
Debashis Das
(Mobile +91-[protected])

Address
Flat – 5D, Royal Villa,
142/A, S. K. Deb Road
Kolkata - 700048