Godrej Appliances Complaints & Reviews

I am godrej's consumer since last 15years & i was satisfied with working of washing machine, refrigerator & many other appliances. But this year i have bought new fully automatic godrej washing machine & it is continuously showing various faults in working such as faulty control panel, continous noise, cracks in switches one by one along with time. I have complained thrice to the local service provider but didn't get satisfied response now it's about to complete my warranty period.
I request you to kindly consider my complaint & provide the solution.

Dear customer care officer,
I bought an aircon godrej 1 ton 5 star (2017) split ac (Copper, gsc 12 sfzh 5 rwph, white) from amaon. Order #[protected].

The installation tech saying the indoor unit is eligible for free installation because it is 5 star. But the out door is not because it is 410 gas instead of 290 gas. So, pay installation charges r.1800.

Please tell me what should i do now?

Awaiting...

Thanks & best regards
Abinaya

I have purchased an almira (Steel) from your dakshinapan showroom, 2 no gariahat road kolkata sales man_ riddhiman banerjee 901044. On 12.08.2018rec no-137623. Till date the almira has not been installed. Materials have been delivered in four (4) phases. Technicians came for four times but installation not being possible as materials supplied are not sufficient for the same. Your sales man know nothing about delivery and installation. Rather he list bother regarding this matter. Whenever i contact him he replied that materials are in transit he has nothing to do. His behaviour is not satisfactory and not at all fit with the goodwill of godrej co.
As a customer am i wrong to expect delevery and installation of an almira within two months of purchase.
I am totally dissatisfied with your service. Ihave never seen this kind of service in my life.
Now i have decided not to install the same in my house. You are requested not to disturb me (Harrash) any more. Please arrange to pick up the goods already delivered by you. Don't make my house your godrej store room.
Swapan kumar bera
Zak022126
[protected]

This is regarding the very poor and non-reliable services being provided by service engineer rajsamand, udaipur (Rajasthan).
I have purchased model wt eon 650 phu fully automatic washing machine around 4 yrs back during the sell excebition held in hindustan zinc ltd, dariba township, rajsamand, rajasthan.
Since last around 4 months i have started facing problem in the machine with some error e -04 and machine was not taking water. I immediately contacted kankroli (Rajsamand) representative, and provided all the details related to problem. After many follow up he visited and confirmed that there is some problem with main controller pcb and recommeded to change the same.
I asked him whether it has to locked with official helpline center? He confirmed that it is already locked by him since calling him is also as good as reporting officially.
After around 20-25 days he replaced the entire controller costing around rs 6500 /- which was the huge amount.
From the next day (From july 2nd week) machine started doing abrupt behaviour. Like -
1- e -04 error comes any time.
2.- cloth load is not coming or it is coming with abrupt value.
3 - most of the time spinning is not happening (At around 10% time it is happening).
4 - some time whenever the spinning is happening, it is for more than 3-4 times (Higher number of time what we select).

Due to above problems i am not able to use the machine since last 2-3 months after spending 6500 /- rs. The same was reported to godrej rajsamand, godrej udaipur representatives but they are not resolving the issue. Now they have stopped lifting the phone also.
The behaviour by these representative is pathetic and ruining the name of godrej.
Cosidering the godrej as very reputated company i preferred to purchase the machine but now it is becoming useless for me due to poor service by the concern persons even after spending a lot of money.
Would request to immediately refund my rs 6500 /- or change the controller again and resovlve the problems completely.

Hello sir/madam,
Its been a high time that i had to lastly write to u to solve our problem.. We had purchased godrej edge machine in march 2018 from rahul electronics in borivali east. Within one month only we had an issue with the motor, which was not expected but we thought that may be one in hundred, there can be a defected piece.. But within 6 months we again faced the motor problem..
I want you to let know that we are a joint family of 10 members and you can understand how much badly we need a washing machine.. Here we lodged the complaint with the service center hoping to get resolved within 2-3 days. But with repeated calls to the service center the technician came on the next day telling us that the motor is not working and it has to be changed..
After 4-5 days and our repeated calls the technician came and told us that the motor did not fitted properly and so it would take some more time. We accepted that but as the days passed and we didn't got any updates.. We got only one answer that the part which is needed is not available.. We are totally fed of listening the same answer again and again.. It has been 15 days and now it looks like the problem cannot be solved in near future..
This kind of treatment is not expected from a big and trustworthy company like godrej.. We are mentally tortured because of such a behaviour and response from the service center, and hence we want you to look in this matter and get our machine replaced as we cannot bear this problem again and again..
Your early response in this matter will be highly appreciated..

Your unsatisfied customer
Kamal roda

We had purchase this refrigerator on 12/5/2016 from kohinoor since 2017 we are facing the issue with refrigerator
In december 2017 we had issue with the door noise
Then within few day we had issue with door cascade
Then we had issue of sensor which we got it replaced
Then we had motor issue which was resolved and again we had cooling issue so we were told to change motor
So we got it changed, now again we are facing the motor issue so one of the technician told us to change pcb board and the motor both
I want to clarify that we have already spent more than 5000 rupees on top of that mr. Ankit mahajan whonis area head is suggesting us to take amc for 7 year for 8000/-
Actual cost of refrigerator is 26000
Instead of giving me solution he is prolonging the issue which is not justify to us
Now ankit mahajan who is area head of godrej is refusing to take the complaint and not sending the technician at our residence and even not replying back we are facing this issue and my mother and father who are senior citizen are facing lots of issue
Kindly get the matter cleared at earliest so we dont have to go to consumer forum for the justice
Thanking you
Bipinkumar shah
[protected]/[protected]
[protected]@gmail.com
Marine drive

Rajiv kumar palai a consumer of your products and it's very disgusting to say that my family has feded with the service given by the godrej service centre given us. I purchased a refrigerator of godrej eon double door from your authorised dealer m/s sai baba balugaon branch khurda odisha pin 752030 on the month of april 2017. From the very first month it's start continuous peep sound of air leakage when we switch on the system. Four times we complaint to the dealer and through them your service provider of khurda branch mechanic sri balaji maharana came and went by saying i can't find any problems. The same air leakage sound even till date coming. Due to prolonged problem the refrigerator now not cooling
Now the refrigerator not under the period of free service. Now they are charging a lot for the same. Due to negligence of the mechanic or faulty product we suffer a lot from the past 1 year.
Today i made complaint again reading the same with complaint no w[protected].
This time i need your help and support to make my life better

Thank you

I had problem with my refrigerator. I called customer care number from google[protected]. Which claimed to be authorised service centre. When the technician arrived he said he needs to change a part which will cost rs 2850 and installation charge of 300. I agreed to pay and they gave me receipt of the same. After sometime i went to the local market and found that cost of product was 550. I called them up and asked for explanation they said it was cost of service centre. I agreed. Later that day the refrigerator stopped working again and when i called they were very rude and said technician will arrive tomorrow morning. Next day morning i called them and asked them when will the technician arrive he said within 2 hrs. When i called them after 2 hours they said technician is on leave will not be able to come. And disconnected the call and is answering the call. And they have issued a fake bill without gst.

Date of incident: 14.09.2018
Client number: [protected]
Description:the refrigerator has stopped to cool inside.
It is not working and the items inside the refrigerator is getting warm.
The doors of the freezer is not closing properly and also there is warm or hot air coming out of the refrigerator.
Resolution: i would like to file a complaint or request for thr repair of the refrigerator.

Hi,

I purchased two split AC (1.5 tn & 2 tn) near about April 2016. Now we want to AMC for those AC. That is why I tried to contact[protected] from last Tuesday. But still, now I don't get any perfect solution for that. Some caller is told me for download *djnni* app from play store. I did it. But, this app is too difficult to use. That is why I again try on that number for help. but your executive Priti Pal ask me for the call to another number & after that hold the line. I also held the phone line but, after a few moments when I say "hello" then there was nobody.
I want to know that why you are not co-operating with us.
I also request you for an ultimate solution to my problem, because this is very urgent.
(Registered person name - Mr. Chiranjit Nath, Registered phone no. - [protected])
We are looking for a positive movement from you.

Thank you.

Yours faithfully,
Antara Chanda (Administrative Executive)
Idiosys Tech Private LImited
Phone : [protected]
Mail ID: [protected]@idiosystech.com

Dated: 09/09/2018
Respected sir,
I had taken amc of my godrej refrigerator. As per provisions, service of the refrigerator is to be done once in a year but it has never been done since amc.
During last one year, i got at least 04 sms in my phone no [protected], motioning that the person will attend the refrigerator for service and every time after 2-3 days of sms, other sms were received that the appliance have been attended but in fact it is regret to submit that, no one came to my home. It seems that the person appointed for this job are showing their fake visits and submitting false and fake claims in the company.
On 31/08/2018, a similar sms was received and on 03/09/2018, other sms was received that some mr mohit saini has attended the appliance.
Therefore, i called on toll free number [protected] on 05/09/2018 and the technician mr rishabh jain presented himself at home but no service was done. He returned saying that the refrigerator is working properly.
It is to be noted that no complaint of non-working/functioning of refrigerator was made to you.
Kindly look in to the matter and take necessary steps.
Thanks.
Yours truly

Yogesh kumar
E-25, street no. 05, sadatpur exrension,
Karawal nagar, delhi – 110090 (Old pin code 110094)
Phone: [protected]

Whom it may concern

Project no - god-0203 / lyt 005
Order no - b/r 1870

This is highly disappointing and miserable to experience such a worst service from godrej.

I have booked and paid for my modular kitchen @ east boring canal road branch, patna (Pic-mr. Ashok kumar / [protected] /[protected] on 15th december 2017.
In spite of numerous phone calls and verbal commitment from godrej, till my modular kitchen not been installed fully and the people associated with the job had fooled us and taken signature onto feedback card wrongly.

It’s been 9 months and still my modular kitchen for which whole amount been paid long before not been installed fully.

Last time the person associated with the job have installed the unit partially and taken signature onto feedback form by fooling us that the rest would be done soon.

But it’s a matter of shame for such a big brand who recruited so unprofessionals who commits false promises and fools the customer, put the brand name onto stake.

At last i have raised my complain through this email when there is no more responses onto phone.

Also want a positive and earliest response onto this matter and full installation of my modular kitchen without any delay.

After this experience, i might dare to believe onto godrej products in future onwards.

Vivek rudragan

My name is Rohit. I have taken AMC (Application # 9/6267) from Godrej Services for my Godrej Spilt AC. Recently AC stopped working so I called up at customer care on 26/08/18. A technician came after 2 days who told that there is Gas leakage and went off stating that this issue does not come under him. I called up customer care center again and another technician came after 2 days who told that there is problem in the pipe which has to be replaced but that is not available in store. It will take 2 more days to get the pipe delivered and then my problem can be sorted out. After 3 days when no one came, I called up supervisor Mr. Neeraj ([protected]) who promised that issue will be sorted out same day but again no one came. I called his supervisor Mr. Vipul ([protected]) and he too assured but again no one came. Yesterday again I called up customer care number, Mr. Amit and Mr. Vipul and again I was assured that person will be reaching out but no one came. Till this time my problem has not been sorted out
This is height of poor service, false promises. I would like to have my complete money back (no pro-rata deduction of amount) as I am not at all happy with the service.

Dear sir / ma'am,

This is a mail being written with great respect for godrej product but with a pathetic, painful and highly unprofessional and irresponsible service staff at your bilaspur and raipur office.

I am in pune and my old aged parents (Father 82 yrs and mother 76 yrs) are staying alone at bilaspur.

Our washing machine went un-serviceable two days back and so sitting at pune a lodged a complaint at bilapsur[protected] and requested them to send a representative on priority.

This was 28 aug 18 at 1100 hrs. They promised me and somebody ([protected]) called my father immediately and said he will be there. He never turned up and not even received any calls. This is absurd.

On 29 aug, i again called your service center and complained, she again said she is sending somebody immediately/. Somebody rang up ([protected]) and said he is coming in 10 mins but never turned up.

Today i complained to your raipur office ([protected] ms heena gore). She said she will give a feedback within 30 mins, but no response. But ths time somebodt went home at 0720 hrs in the evening, he went back saying he is coming in 10 mins and never turned back, when my father contcted him he said, he is coming.

Its beyond understanding how can a godrej staff be so irresponsible, unprofessional and most important are irresponsible. It is really frustrating. Imagine my aged parents they are more frustrated because of the nuisance they are creating. All that was needed was to change the knob which was told to them previously. It is a mental harassment for them literally.

I request you to take the staff at bilaspur for a task and they should not do this any customers especially aged people. Godrej is an organisation known for its csr activities apart from good products, and few people like these spoil the name.
I hope action will be taken to get the machine repaired and relieve the tension of senior citizens.

Thanks for reading it through but i am very hurt by this response and the trouble my parents have to face.

I had purchased godrej slumber sofa cum bed in the month of september, 2017 with a cost of rs. 55000/-+ from their branch at behala chowrastha, kolkata. West bengal. It was stated by the branch that the slumber sofa cum bed is the best quality sofa cum bed prepared by godrej. But within less than a year of purchase, the foam of the sofa gets pressed and the skeliton under the foam is providing discomfort. It is surprising that how a renowned company like godrej is selling such a bad sofa cum bed costing more than rs. 55000

Sir,
Sub:contract no.[protected]/07/09/2017
I have renewed my contract for 3 years starting from 07/09/2017 to 06/09/2020. My complaint for fault is also registered (B[protected] dt.26/08/2018). I am told to pay visit charges. But in contract, it say' 50% will be charged for any complaint not covered under the plan.
But my complaint is covered under the plan.
How fair is it?

Chhaya p rao
[protected]

Sir,

In this regard, i rabindra nath ghosh complained and booked service help through godrej as regarding above mentioned subject where i got a service no. K[protected] on 17/07/18 but no action taken on. The person name ms. Sujata mobile no. ([protected]) who replied me many times that the product is on the way, but till today i did not receive. I need a strong action in this matter and want to get the mentioned product.

Thanks
Rabindra

I purchased a godrej fridge from vasanth and co pattukkottai branch with one year warranty. After around 8 months fridge didn't work & it failed before the expiry of warranty period.
Even after continuous & rigorous follow ups with vasanth & co and godrej branch manager for about 2 months, the fridge is not replaced. I am suffering by there poor service. The managers are giving one or the other false promises daily when i call them daily. Need immediate resolution from their superiors & godrej company.

I have ordered a Refrigerator of Godrej EON 290 PC 3.4 on 15th August'18 in Great Eastern Appliance Shop, Rajdanga, Kolkata-700042 and it is delivered on 16th August'18. During Demonstration by Godrej Service man, it was found that 3 shelf guards(attached to body of the Refrigerator ) are broken and Customer Care team of Godrej has informed that Godrej will replace the Refrigerator within 8 days. Please let me know the current Status of the case. Godrej Complaint number is : 430073

Regards,
Sandipan Mukherjee
Criminal Lawyer
Cell- [protected]

My self amit shrivastava having godrej washing machine and having problem form last 2month and discussed with local service centre rakesh and service head tushar anchan they pickup washing machine from my home 1montj back and confirm they will deliver with resolution with in 3to4 days, boththe same was delivered after 1month after follow-up 50 to 60timea but the problem are as it is there is and i already shared issue with tushar but he is responding
Pls refer discussed i'm whatsapl
[16/08, 2:38 pm] amit shrivastava: dear tushar
[16/08, 2:38 pm] amit shrivastava: today is thursday
[16/08, 2:39 pm] tushar godej service center: yes sir just one min
[16/08, 2:42 pm] tushar godej service center: by today evening it will be resolved, abhi kaam chal rha hai
[16/08, 2:43 pm] amit shrivastava: ok pls ask deliver kara dijiye
[16/08, 2:57 pm] tushar godej service center: ok sir
[18/08, 10:34 pm] amit shrivastava: tushar ji recvd @6 pm today still facing same issue
[18/08, 10:35 pm] amit shrivastava: after 1 month still problem not resolved
[18/08, 10:35 pm] amit shrivastava: request you pls exchange my washing machine i am very fetup with godrej company
[18/08, 10:38 pm] amit shrivastava: i have already used lg and wirlpool i have never face any problem but i have taken wrong decision to take godrej company this is my life time experience i will not purchase any godrej company products
[18/08, 10:39 pm] amit shrivastava: it's my humble request you to pls resolve my problem
[19/08, 12:55 pm] amit shrivastava: pls respond
Regards
Amit shrivastava
Mob [protected]