Godrej Appliances Complaints & Reviews

Dear Sir,

With reference to the above subject i would like to bring to your notice about the worst service of the technician.
Complaint number (N[protected])
I have purchased a single doar fridge 3 months ago.. Now now the doar is closing properly. so i have complained and
On 17/08/2018 the technician arrived and suddenly removed the gas cut washer and applies fast gum to that fixed it. and the complaint was also not cleared.
When i asked with technician about why he was applying gum. He replied that was informed by the godrej company itself to apply gum for such complaints.

Now i cant understand why these peoples are doing like this..
I have not experienced such kind of service repair in any other refrigerator companies...

Please solve this issue.. or else i'm moving for the further things.. and will not refer any one to buy godrej company products as your service is worst

Hi,

As your marketing executive mr. Satish come to my home and offered an new refrigerator with exchange. So i paid the amount and he promised me to hand over the stand to me to the next day. But still he is not delivered. He is not responding my call. Is this type of service your people are providing.

His contact number is [protected].

Thanks,
Deepak
[protected]

Your executive mr. Narayan khuntia #.[protected] visited me and taken order for 2 nos of 6.2 kg godrej washing machine model no. Wt620cds.. Under exchange of old washing machine. I was committed for delivery on 4th august. I had also paid them advance in cash as requested to process order. Since 4th august i am not getting proper response from them. Couple of times they have extended the delivery dates citing some vague reasons even till date i am yet to get delivery. Even mr. Satyatamjan das # [protected], manager of your local unit hidden & boyce mfg.co. Ltd is not responding and refused to return my advance in cash instead keeps on extending delivery dates.
Now both the persons are avoiding to pick telephone calls too. This makes me suspicious that your company have engaged these fraud category of people and they may be busy in selling old wine in new bottle.
I have no other choice other than to lodge a case in consumer forum. Which will bring disrepute to your company.

I bought a godrej refrigerator in december 2016.in may 2018, it's compressor stopped working. I complained and got it replaced. Since it was under warranty period, i only had to pay for the gas and the service. But two months later, again compressor stopped working. Again i registered a complaint but it has been like 10 days since then, no proper action has been taken on your part. I registered complaint again, the call number this time being l[protected]. Nobody has contacted me yet. I only keep getting messages that the call will be attended on 12, 13 and 18 august. I got three msgs in two days informing me about these dates. I don't understand why godrej is demonstrating such substandard service. This way you only compel your users to never buy anything with godrej label on it in future because i have decided to do the same.

Dr. Richa singh

My refrigerator stopped cooling due to gas leakage technician mr shiv kr gupta mobile no. [protected] from godrej care visited and checked. He told to replace freezer and gas refilling on next day on dated[protected]... And also took rs 500 with the commitment to repair the fridge.. But next day service centre called us talked rudely with my old parents and refused to come to repair the fridge due to some nonsense issue of moisture in air... And also talked in abusive language to us like 'behes mat karo aaj nahi ho payega bas'... This sort of pathetic service was not expected at all from godrej care... I have never faced such service issues from any company... Is this the way godrej treats its customers?

I have purchased the godrej eon 650 model before 2 years. From the date of purchase i am facing hell of problems by this machine. Often getting repaired due to some reasons. The reason for purchasing this machine by investing a huge amount of money is that godrej is an indian company. But it is not fair that the performance level is not at all to the extent. I purchased it for 24000 inspite of getting better machines from other manufacturers in the cost of 15000 to 17000. Kindly resolve with me in this case and give me a proper remedy.

Sir, we have put an amc for our godrej refrigerator. Now we need to avail the amc service. Please try to send the contact details at the earliest. Model is : c x 500 x 9. Seller's name [protected]. Consumer name is balaji, mylapore, chennai 600 004. We would be much obliged if you send the contact persons details at the earliest. I don't know what to add further to complete the 350 words limits for a post. Time is very precious and an esteemed organisation such as godrej & boyce wont look into a complaint that is less than 350 words is a mockery on the golden time. Please do not expect every consumer to write history or geography essays. Actually, this is not a complaint at all. I tried helpline many times but didn't work. I need to get the contact details of the person who would be sent to do fridge service via amc. Thank you very much.

Dear sir,

I have purchased the above refrigerator from national radio electronics kannur under the invoioce number knr/g13212 dated 8 july 2018.
We started the refrigerator after one week of delivery. We found that the refrigerator was getting heated from outside and the cooling was low. Eventually it stopped working. We called your technical people and they came and confirmed that the compressor is damaged and they...

Dear customer service manager,
I am writing this letter of complaint after numerous unsuccessful attempts to resolve a problem with my godrej refrigerator. I bought a godrej manufactured refrigerator model no. Rs eon 603 sg on 23-dec-2015 from m/s. Girias, mangalore branch. Since april 2018 the refrigerator is having problem with the cooling system.
I have raised a complaint with the m/s. Girias and godrej service centre, mangalore (Complain no. N[protected]) on 21-apr-2018. A technician was sent to solve the problem, unfortunately they were not able to rectify anything but they defrost the cooling system and said the issue is resolved and took the service charges from me. It worked normally for 4 days and then the same cooling problem occurred. Numerous parts were changed since april 2018 and even after multiple attempts, technicians were unable to resolve this issue.
After numerous complaints finally, the service center forwarded the issue to godrej engineers in bangalore. The engineers visited and checked the refrigerator and told that the motherboard is not working properly and need to be changed. We agreed to their advice and the new motherboard took 12 days to arrive. The problem still existed even after changing the motherboard. The following technicians and engineers have visited my place.
1) ashwin – engineer
2) ratan – engineer
3) pawan – technician
4) suhan – technician
5) naveed khan - technician
Finally, mr. Ashwin (Godrej engineer) took the copy of purchased bill from me to check if i can get a refund or replacement of the refrigerator. He contacted me with a proposal of 55% of cashback. Fyi, the compressor is under warranty for 10 years.
This agony has been continuing for almost 4 months now as your technicians and engineers have completely failed to solve this problem. I trust that this is not the way to treat with your valued customer. I’m really disappointed by the after sales service provided by m/s. Godrej and m/s. Girias with whom i’ve purchased many producsts. Unfortunately, your product has not performed well, so i would like to get a replacement or refund amount for my refrigerator.
I look forward to your reply and a resolution to my problem and will wait until a week time before seeking help from filing a complaint with the consumer court.

Regards,
Milton ferrao
Mobile no. 0091-[protected]

Godrej Sevice centre No. 1chater ghar aayege paise liye ki kuch Kaam nhi Kiya even machine ko touch b nhi kiya even Aapse Rs. 350 liye ki gaye than customer care pe call kiya Woh alag Pagal banaki
Chor h service centre wali
Senior siddhrat jo they also talk he is also big CHETER
PLZZZ PLZZZZZZZ PLZZZZZZ🙏🙏🙏🙏🙏🙏🙏🙏🙏 request all people Dnt take any service from this centre
They fool u for some money very cheap bikari company 3rd class company😡😡😁😡😡😡😡

My father in law has purchased a godrej refrigerator model rd edge pro 205 tai 5.2 brz win dated 06th june 2018. From the date of installation till date the machine is giving trouble. Initially we thought that there might be some setting issues and observed the occurrences but as the problem continued, we were forced to complaint to customer care and service person visited and told there is issues with some parts and needs to be changed. Accordingly he changed something called thermostat. He also informed us that same kind of issues are being faced by other consumers who has purchased the model recently. After his departure, next day again there is issues with the machine and we have again lodged a complaint with customer care. Today the service person came and told that the machine needs to be serviced again for some more dispute.

Now my query is whether the godrej company expect customer to have such kind of product which is having problem within 1 month of its purchase? After paying rs 16700/- and not getting the expected product is failure of your company. Now your people are forcing us for repair which we are not agreeing with. Your area sales manager of south bengal has told they can repair only but we need this to be replaced or else i am going to lodge complaint in consumer forum against you with the product.
Do revert back with your reply.

Mob [protected]
[protected]
#godrej

Service call no 412184, 413054

Godrej eon refrigerator complaint.. Q[protected]... Had complained three weeks ago for repair of refrigerator... Told one week for spare... Pcb... Now despite over three week delay no action taken and local customer care rep not responding to calls... Leaves a bitter taste and is likely to make me review my decision to purchase any godrej product... Request urgent action and confirmation of same... Thanx

I have a service contract no.[protected] expiring on 05/04/19, on 17/07/18 i had raised a complaint (B[protected]) that my refrigerator is not cooling. This call was attended on 18/07/18 at 4.15 pm by Mr. Umesh Nair. Mr. Umesh changed the relay and assured me that the fridge will be working Ok and cooling will take place within a few hours. But since the cooling did not happen till late evening I called Mr Umesh back and i was told by him that the compressor mus have gone.
Today I raised another complaint (B[protected]) and clearly stated that I require the technician between 4.30 and 5.30 pm. I recd a message that Mr. Umesh will be attending to the complaint. Till now I have not received any call from Mr. Umesh. when i called the call center the reply was thet the technician will come between 6-7 pm I was given the no of Mr Yunus and Mr. Pankaj Bhatkar but both are not answering the phones.
I had taken the day off from work so that I am available when the technician arrives. I cannot take leave everyday and stay at home.
There is no response from Mr. Umesh even after calling several times. The other no. of the service center [protected] also there is no reply .
Please look into the matter.

[protected] Forwarded message[protected]
From: "Pga Saravanan"
Date: 18 Jul 2018 10:40
Subject: Fwd: Very poor customer care service- GODREJ & Failure product
To:
Cc:

Dear Customer care,

Last year 23/05/2017 I bought Godrej Dining table, Godrej Cot and bed at a total cost of Rs.2, 10, 000 ( I hereby attach the invoice copy for your reference)

At that time the sales man offered me two options

Either 32, 000 discount from total bill amount or
Free Godrej A/C worth Rs.45, 000
I agreed and took offer of Godrej A/C (at that time my home was under construction so that I took delivery of A/C on 31/08/2017.)

Last month 19/06/2018 A/C got repaired and I informed Customer care (Complaint no-C[protected])

20/06/2018- A service engineer came to home, looked into A/C and said indoor unit BOARD Problem, while he leaves he took the board along with him.

23/06/2018 engineer (Prabakaran Ph [protected]) came with NEW BOARD, he installed and went, again within half an hour A/C got repaired. I contacted him, he said he will come after two days with NEW BOARD.

25/06/2018 engineer (Rajesh PH-[protected]) came with NEW BOARD and replaced the repaired board. On that day A/C worked only for 6 hours.

26/06/2018 I contacted Service Engineer Rajesh, he came and checked. After checking he said a part in Outdoor unit has got repaired, he himself went and bought new part and fixed. Only two days A/C worked.

Again I contacted Mr.Rajesh he gave his superior number to contact ([protected]) I contacted him also, On 27/06/2018 I went to Godrej service centre, Ambattur.

There I met Dept Senior Service Mr.Dinesh, he directed me to Mr. Syedmohamed ([protected]). I contacted Syed, Syed directed me to Mr. Vasanth.

On 09/07/2018 Mr. Vasanth came to home I explained all the problem from the beginning, he repaired the A/C and assured that hereafter it will work properly if not contact me at any time and went. Again within two days A/C got repaired.

12/07/2018 I contacted Dept Senior Service Mr. Dinesh and I said I don’t want this A/C please take this away from here and replace it with new one. He agreed to refund the money and asked me to send the invoice copy, I did so. After seeing the invoice copy he said it was given at free of cost so that it cannot be refunded. (pls refer whats app image)

After all this, a service engineer came, and now he is telling completely a different story that the problem is with Current fluctuation.

Now I am totally upset with your BRAND- GODREJ. And I really want to know the answer for several questions which I can correlate with my experience from your brand.

Why are you cheating customers?- At the time of purchase you offered me cash reduction, instead that I got A/C from you. But now how can you tell that A/C as gift.
Don’t you have proper trained or well experienced engineers?- For the past one month I am contacting your customer care for several times. Each and every time they come just do something for sake and they go. Their service don’t even last for 2 days.
Why don’t you value customer?- Do you think I don’t have any job to do rather than chasing your service engineer, visiting your customer care, looking at A/C whether it is working or not? Etc.


Because of this problem many nights I lost my sleep so that I had medical issues. Many of my friends and family members suggested me to buy Bluestar A/C, I am the fool who bought this.

I had a great image over GODREJ but you people proved that my thinking is completely wrong. Please let me know WHY ARE YOU CHAETING CUSTOMER LIKE THIS? Instead you would have asked me to pay total amount Rs. 2, 10, 000 I would have happily paid. There you played a complete drama of offer Rs.32, 000.

Godrej tagline- Brighter Living, (better you change it as BITTER living).

Sorry to say this Sir, But I have no other option. Literally I feel like burning the A/C in front of your showroom, So public will know the fact.

I here by request you to reply to my e-mail with answer for my questions and also replace this A/C or refund my Rs. 32, 000 as you agreed at the time of purchase.

Expecting a quick and positive reply from you.

Thank You,

Regards,

Saravanan A,

Ph: [protected] / [protected]

Sir... In this regard it is intimated that i was purchased double door refrigerator about a month ago and from the very first day...it has a problem regarding its sensor...its sensor beeps continuously even when doors were closed...its very irritated and we have to open the doors and close it again nd again to stop this sensor...it persists the same problem and beeps a lot about 15 to 20 times in a day...your technicians visited my home about 3 to 4 times and they changed one of its part so called p.c...but the problem has not solved...kindly replace my refrigirator as early as possible...i am the regular customer of godrej from last 35 years...

I have purchased a godrej refrigerator (sx-221) on 23-feb-2018 and on 5 feb 2018, i lodged a complaint for issue in:-
1. Freezer part of the refrigerator
2. Water logging at the back side of refrigerator and leaking on the ground.
3. Evaporation inside the refrigerator.

An unskilled technician from godrej visited and he adjusted some wire below the freezer and guided us for some things which were out of the box like when ever u open the freezer door, first defrost it and wait for 15-20 min and then open the freezer door bcz otherwise it will get damaged so whenever i need some thing from the freezer it means i should wait for 15-20 min every time which does not make any sense so i requested a visit from senior technician and he said that the issue will remain like this in this freeze and there is no solution of this isssue.

Again after frustration from the freeze i raised a complaint on 3 july 2018 and he again replied the same.
then again i raised a complaint on 14 july 2018 and technician said there is a issue of thermosate and we need to replace that part but i denied to replace the part and i want my freeze to be replaced by a new one bcz there is a manufacturing defect from the date i purchased the freeze and all your technician differs in their opinion.

I want my refrigerator to be replaced as soon as possible bcz i am facing lots of issue in this and all my stuffed in the refrigerator is getting wasted. So you are requested to get it replaced and protect your goodwill and brand image of the company.

Thanks & regards
Prince Bansal
Press Reporter
([protected])

Dear sir/madam
My complain no is G[protected]

I booked and paid in full for a godrej double door refrigerator in reliance digital jorhat showroom almost one months ago.
Irony is that it took two week time to get the refrigerator delivered to my home address.
But it was not the end of the painful story.
After almost three weeks of the delivery, this world famous Brand's refrigerator suddenly stopped working.the reason:gas inside the fridge got over.
Dear sir/madam
We have never heard or seen in our lifetime of a brand new refrigerator running out of gas.
When requested for a replacement of this defective refrigerator then we were told by the reliance digital visiting technicians that they will repair it.as replacement is not possible.as this world famous refrigerator company does not have any kind of tie up with reliance digital.It seemed that without having any kind of tie up, the godrej company is allowing them to sale it's product.Regarding the matter
I contacted godrej customer care.they were also not much informative, non caring and getting irritated easily.
So i was bound to ask you this quetsion directly as a suffering customer that :1. Could you consider this as a serious issue and help us to get little justice by replacing the newly brought refrigerator?
2.Is this godrej's head office policy to let godrej brand refrigerator to be sold and repaired by the people who are not at all representing godrej??

Sincerely yours
Rishov ranjan srutikor. Jorhat, assam. Contect no.. [protected], [protected], [protected]

Hi,
I'm holding a double door refrigerator.

My complaint is regarding Godrej's policy of levying 'visit charges' for under warranty products.

Today I called up Godrej's customer care number[protected] to complain about my refrigerator not cooling. About a month back, I had registered a similar complaint to godrej and that time compressor of my refrigerator was replaced and I was told it has 3 months warranty.

It is well under 3 months since that day, and suspecting that compressor might be at fault again due to similar problem symptoms I told the same to Mr. Raghuveer (customer care executive who registered my complaint at Godrej customer care) today and he informed me if the product is under warranty I won't have to pay for its fault again but I will have to pay 'visit charges'.

My question is why should I pay anything if a godrej product is not of good quality and fails being under warranty?

To me this seems unfair and I want to have an explanation about this unfair practice?

I am hoping my complaint would be received in positive spirits and as a suggestion to improve customer satisfaction of brand Godrej.

Best Regards,
Prashant

Hello,
I have brought 2 AC's of Godrej Brand 1.5 ton split each April 2018.
One remote of AC is not working. I logged complaint with company. Somebody fr company visit n moved away by saying will update you soon.
But after follow up with them n calling from my end continue now they are saying Rs 1200/- will be charged as remote is not part of Gaurantee or Warranty.
AC worth Rs 80k has warranty but additional parts r not covered. How smartly they apply term & Conditions.
Shame on such a Big Brand.
I remembered one salogan after their remarks " Uchi Dukan, aur Feeka Pakwaan".
I would recommend other to go with good brands in market like career which I'm using for last 18 yrs not a single complaint has come. Samsung split, i used for 10 yrs excellent service. But first time i go wid local brand Godrej with very bad service level.
Look forward for a justice from forum for this poor service n commitment level from Godrej.

Regards

Sukhdeep Singh
Contact - [protected].
Mohali.

* Godrej SMS * Yr call no. is Q[protected].

Hello Team..

I purchased a godreg automatic machine on dated 2/4/2017 via flipkart. There are 2 year warranty on this product.
There was some problem on machine, I call your customer care executive, than a person came on 1 June and after checking the product he told me that PVC problem in machine. He came after 2 days but problem still not shortout.
After that day they deny to visit home and message came from gojrej
* Godrej SMS * For your Godrej appliance complaint no.L[protected], we could not locate your address. Pls call our call center at [protected]

On the demand of your customer care executive I also provide a copy of bill, product code and serial number, but my problem not resolved. I call many times but they always give me excuse.
So I request to you please short out my problem.
Thanks with regards

Alok singh
H.No. 108/2
Behind mishra market
Sultanpur
Pin 228001
Mob [protected]