Godrej Appliances Complaints & Reviews

Model Description; RF02E4V
Shell Wine Red
RF02E4V - S[protected]
On 07/07/2017 I paid your representative a sum of Rs 7098.00 towards renewal of the AMC by cheque no 038418 dt 07/07/2017 drawn on Bank of India, Kolkata 700068 for renewal of the AMC by another three years . I was advised recently that you did not present this
cheque.If so, since a period of one year has already elapsed please collect a fresh cheque immediately

It is about godrej refrigerator. I had registered a service contract with service person rahul tiwari from godrej. We payed the amount and he mentioned the contract letter will be courier in 20 days. We didn’t receive any letter or call from them.

My refrigerator is not working so i called service center of godrej and person name abhishek of complaint department received the call, he said they don’t have any contract details so they cannot do anything and later started talking rudely and disconnected the call.

So i called the service person who collected the money and he said i cannot book or register your complaint so u call service center.

Now i don’t know whom should i contact for servicing my refrigerator. It is the worst service of godrej. They are just taking the money and not servicing or conversing in a proper manner.

My godrej semi-automatic washing machine complaint is still pending since 15 june vide complaint no. 103633. And nobdy has come to my place to shortout/ replacement of machine spinntub motor & your service centre (Gunjan electronics laxmi nagar delhi-92) person is asking me the secret code # regarding this complaint.. I have called up your customer helpline # so many times but there is no any support provided to me for my machine problem and they tell me your above said request has been closed. Now they taken another request vide no. 111088 for the same. Now till date my request is still pending. I think there is no any tat to resolved the customers issues i am associated with godrej since long but now harrassed by your poor & pathetic services.
Requested you pls. Check & resolved my issue asap.
Thanks
Anuj saklani. Ph. [protected]

I booked a Refrigerator (model number-RT EON 260/240 DS BLOSSOM) on 21.6.2018, but They have sent me another refrigerator(model number-RT EON 241 P 3.4/2017) on 25.6.2018.
Immediately After that I request to the sales person Mr.Mithun Rudra to change this product and send me the exact model which I have ordered, but he started ignoring the matter. It's already 11th day, but i didn't get my product back. Even I couldn't use the refrigrator and facing so much problem.
Mr. Mithun Rudra had shown me RT EON 260/240 DS BLOSSOM... but delivered me different model. From last two days he didn't pic my phone call. This is clear sign of cheating. This is not done.
I request you to solve my problem. Please take necessary action. I'm attaching all photos of the product, which He shown me and which he delivered..

customer Id - ZAK015232
Executive code - 984403
Please help me.

This is in reference to the original complain of l[protected] raised on date 21st apr 2018.
We raised such complaint since our refrigrator (Double door) was not working at all (No ice, no cooling). My registered mobile number is +91-[protected] and its in the name of my mother mrs. Geeta srivastava.
So a service guy name, shiv kumar gupta came and suggested us that "timer" and "condenser" need to replaced for this machine.
They replaced both the parts, refilled the gas. Total cost for this was charged somewhere about 6000 rs. We were informed that both the parts will come with a warranty. I have original receipts with me if required please let me know i will share it.

They asked us to check the machine for next 48 hours. Well it worked for few days and again it stopped cooling within a month time. So we raise another complaint l[protected] on 24th may 2018. Person visited and realize they have done half the work last time and said that gas got finished. So they refill the gas again. And asked us to check for next 48 hours.

Again within a few days we realize, freezer is not working at all even after refiling the gas and changing the timer and condenser. So i have raise another compliant yesterday on 25th june l[protected]. This time a service person name md. Nausad came, first of all he was very unprofessional with his talk. He lied on our face about service charge and after arguing a lot left saying that he will update to the company whatever is required. He was asking for almost double the standard charge even though our machine never got fixed.

Now, is this kind of service you people are providing in the name godrej brand? Is this your brand value? If your company service people replace genuine parts which does not last for even months. Even fake chinese parts work better than your genuine parts. Why should your customer pay a huge some of money on your so called genuine parts and service?? Just to feel like cheated. Its been 2 months and you people fail to fix the issue with my refrigerator. I wont be paying any single money anymore until my original issue get resolved properly.

I tultul chakraborty, here by launching complain against godrej service procedure. They are ridiculously careless. I bought an air condition 1ton inverter split machine; model no gic 12 tinv 3 rwqh indoor[protected]sa00657 & gic 12 tinv 3 rwqh[protected]sa00749 along with split ac braket k[protected] on 17 th june 2018 from khosla electronics dunlop b. T road branch. They delivered the product at 21st june but still doesn't install it. The godrej service provider call me to know detail of the delivery adress and told that he is available for our service and we can call him for any service regarding help. The no of that person is [protected]. But allas still now no one is came up to my home to install the ac as well the service provider not answering the call nd not pick up my phone. What has to be done right now? Is this the srvice provision of godrej here?

I have a godrej eon fridge. From few days ago cooling process was stop. I called godrej kolkata customer care. They were send me a technichian from other local company. They were chang everything of my fridge but i am not satisfied that work because the fridge do not work till.please take a action an let me know how i will sure about all chages parts are origianl

I have brought a wardrobe which is damaged and the salesman of the showroom from where it is brought is denying to help. The lock is not opening and the door is not properly fitted. Moreover one shelf is also not fitted and coming out. There is a dispute in the the outpart of the wardrobe. The salesman misguided us too at the time of purchase regarding some important information.
Showroom - godrej interior at madhyamgram (West bengal)
Salespersons - shekhar kr. Bhadra, natasha poddar

We have booked new refrigerator via application form no.[protected] dated 30th May 2018. Person from services centre has visited our office, filled application form & collected HDFC chq. no. 003904 dt. 30.05.2018 amounting to Rs. 23500/- only. We are following up with prabhadevi centre for delivery of new refrigerator but till date, we have not got the delivery.
We at Tarla Dalal research on food and need this refrigerator badly. PLEASE GOT OUR REFRIGERATOR DELIVER TO OUR LOWER PAREL OFFICE ASAP. THANK YOU.

Hi,
I regret to inform you that I have purchased 235 liter refrigerator from
5th june 2015 but currently its not working i cheked from technician he advised me for new compressor i file complaint to Godrej Customercare on 17th june 2018 Complaint no L[protected] but after two days not resolve my issue so i call again then she registered another complaint L[protected] but still my issue has not resolved Ballia weather is 45° due to this issue i am facing much mental and physical problems.
Another issue is Compressor guarantee due to guarantee period of 5 years of compressor i can not pay for technician charge but technician told me for 475 for visit charge.
So i request to concern person take action and order regarding this issue.

Regards
Irshad Ahmed
Mbl [protected]

I have purchase an automatic washing machine from your godrej sales man mr. Debi prasad mishra and received a new automatic machine on 06.06.2018.in the same day your company demo people came and open the sealed package. After opening the packet one big damage line was found out in the front as well as in the back side of the washing machine. The demo people took some photographs and sent to their higher authority via whatsapp in our presence on 06.06.2018 and told that it is replaced within a short period.in this duration i talk to the sales representative mr. Debi prasad mishra and he told that it requires seven days or otherwise you change the model those are available. I denied and told that i require the same model and wait for seven days. On 13.06.2018, i call to mr. Debi prasad mishra and know the status of our washing machine. He told that i do not know the status and told that you ask to servicing station. Again i booked a toll free complain on 13.06.2018. After that the service people came out on 13.06.2018 and again took the photographs and sent to their higher authority. Till date nothing happens and i did not have a call from service people. Again i booked a complain today i. E on 15.06.018. When i register a complain on the toll free no., after that i got a call from service people. It is very embarrassing situation for me and my wife. It was very difficult for my wife mrs. Snehalata choudhury as we had exchange the old washing machine to your company and she used for washing the clothes in hand. Hence kindly return my old washing machine with the amount i have spent so that i will purchase a new one i. E samsung, lg etc. It is a very hard to say that your service was so poor and only some work may be done only due to tool free no. I had call to mr. Debi prasad mishra several times in a day and he did not receive the call. Hence kindly advise me what to do in this situation. If only one way is open for me i. E the consumer forum. If you did not help me in this matter, i will definitely go for a consumer help. I am attached here with the bill and photographs for your kind reference. A acknowledgment letter with proper action is high appreciated.

—

Dr. B. B. Choudhury
[protected]

I have purchased a godrej fully automatic washing machine[protected]. This machine power switch problem seeing after 1 months i was compliant online on company website. A power switch replaced by[protected]. After 1 months lapse the power switch problem created again. This is the default by the company on my product. So i want replacing the washing machine.

I have an issue regarding the service provided by godrej as i have booked complaint for my water purifier servicing so me days back and have received no input from godrej i have called customer care multiple times but everytime they are just saying like we are looking after your complaint technician will message you but we have got no message after seeing all this it's totally raising our trust from godrej consumer service whenever our amc is about to expire they will call frequently to renew it but when the consumer is in trouble /problem and wants help from companyou in this case the servicing he paid for he is not getting that and being fooled, just want godrej technicians to visit our house and see the purifier issue.

I would like to inform you about my experience and problem I am facing and request you to do the needful as soon as possible.
I have bought one washing machine of Godrej from Great Eastern (Uttarpara) on 5th of May, 2018 which got delivered on 7th May, 2018. On 8th may, a person came to install the matching but at time we found that the body of washing machine is full of scratches. So we refused to accept the same. The installation man (service provider : M/S K P COOL POINT) recorded our complaints and assured me to replace it with the new one within 3-4 days. But till now I have not received any information from yours side.

I request you to do the needful as soon as possible and get it replaced with the new machine.

Details of washing machine and buyer:

Buyer Name : Ankit Agarwal
Phone number: [protected]
Address : 39 Dwarik Jungle Lane, Flat 402, Hindmotor, Hooghly - 712232
Machine model : GODREJ WT EON 651 PFH/ 6.5 KG FULLY AUTO WM ROYAL GREY
GR[protected] [protected]

Invoice no : UP/1819/SA/01507
Invoice date : 07/05/2018
Order number: UP/1819/SO/01399

Complaint number : 333930
Request number : 141562

Dear sir,
I have given my ac for repair in march 10th 2018. The service centre took indoor & outdoor units for observation. They took rs.3500/- for service charge and filling gas etc. Again the units were giving frequent problem. One of the godrej mech. Attend for my complaint. Now they are telling mother board is not working. I have all bills which paid. Kindly tell me what they observed in 10 days. Without proper checking they sent the units.

We are facing the below mentioned problems from godrej home appliances for which we've already placed the complaint & though it's been 7-8days, but still there's no respond neither from the company complaint cell nor from the service cell. So kindly request you to take a positive step as the earliest to sort out the problems. Appliances are within the warranty period.
Problems :
1) ac - water leaking & dripping frequently
2) microwave - on/off switch is getting stuck, so not responding properly
3) washing machine - filter needed to be fixed
We are not satisfied with the service of godrej company.
K. K. Biswal
[protected]

One of the worst kind of service i had ever seen. As the refrigerator was not cooling properly and water was not evaporating from the back tray, i had raised a request regarding service for the same on 16th february 2018, but till date none of the service center guy visited my place. On 2nd june 2018, i called customer service center 4 times and received 4 different number of 4 different service center guys but all the numbers were either ringing or switched off. Fully frustrated, today is 3rd june i am filling up this from. I unable to use the refrigerator for last 4 months. Whenever you call customer care they will say that within 4 hours you will receive a call from service team but all these are nonsense talk.

Tathagat das
[protected]

Dear customer care team

We installed a new ac latest model of godrej recently and were expecting it to run smoothly.
We didn’t use it for long hours enough so realised that it’s not working fine. We were waiting today for someone to respond from godrej, customer care mentioned that someone will come today itself.
It’s not acceptable with a brand new product i am expecting this to be taken care in the morning. Please take this on priority as we cannot wait longer before i escalate the matter to higher management. It’s a new product and so better service is expected too
Let us know if any challenges

M - [protected]

Sent from my iphone

Hi,

*please read this before you buy a godrej ac *

I have lost all my trust in godrej product after having a bad experience with their ac.
I purchased a godrej ac around 2.5 years back. I have been having some issues with it since last month, cooling was not proper and there was ice formation on the coils.
I complaint regarding this via godrej customer care. A
Service engineer came and said that only cleaning needed and checked gas level and confirmed no need to top up. Chaged us 500 for basic service.

The problem was not rectified and again lodged a complaint after 3 days. Service engineer came tested and said gas must be low. He left the work uncompleted, as he do not have gas cylinder.

Next day new service engineer came after so many calls and toped up gas, paid 800rs to do it. Still the problem was not rectified and got worse. There is continuous water dripping from indoor unit.

After providing review in fb, they came again and said outdoor copper line need to be changed. Result - no change.

*now it's been a month, after so many visits, they found the issue, that it is a gas leak*
Such a long time to identify the issue.

They took indoor and outdoor unit to their place and after two days they said solved the issue but nothing been done, still we have the same problem. At least they have accepted that gas leak is still there.

Now they want to change copper coil. And the funny thing is they do not have stock for that.. Wating for stock to arrive from last week.

Spent almost 1month in this hot summer with out ac.

Hope the company will improve the customer support and service team.

Compliant number - c[protected]

Based on my opinion and usage please do not buy godrej ac..

I lodge a complain for my fridge on 25 may 18. A technician visited on 26 may 18 and said compressor needs replacement and ask for rs 3000 as advance. Today is 31 may and he didn't turned back even after taking adv of rs 3000/-.
I tried several times to customer care and service center but could not get any reply.
This is the way company is bluffing customer. I have sent a mail to godrej smart care yesterday but nothing has happened