Godrej Appliances Complaints & Reviews

My fridge was not working since 15th of may. Godrej employee of trade max regrigeration came to attend the complaint they told the gas is leaked took 1700 rs and after that they came 5-6 times but could not diagnosed the problem. Then after complaining on toll free no. [protected] mr. Shiv kr. Gupta came and told it will be repaired by 8.00 pm on 30.05.18 he gave us his contact number [protected] but he did not turned up and now he has stopped taking calls.
This is the kind of customer service is given by company people then how can we keep trust on brands like godrej.
I want a permanent solution to the problem or else il raise my voice to some other platform.
Really dissapointed with the service will never suggest godrej to anyone in future.

Hi this reference to Air conditioner service which was done yesterday (28/05/18) I raised an complaint Via Customer care twice complaint no. is B[protected] for Repairing of air conditioner ( AC was not cooling). Technician was visited to my place and started repairing ( he just clean AC) nothing he as done and told me to make the payment (580rs).
I told him after cleaning AC was not cooling he told me that the temperature is very high hence its not cooling and he told me that it will cooled in evening /Night. I said its ok.
Even the AC was not working properly at night.
I logged a complaint once again to customer care complaint department they told we will get touch in 4 hour. however I have not receive any Call, so I called on yesterday technician no. and inform about the scenario he told me that will not able come at he busy today.
Then I told him that I will escalate to senior management he saying do whatever u want to do we don't care and there are lot complaint is pending from godrej department.

Its a request to you if cannot provide the service then please do not sale the product.

Regards
Jaikishan Kanojia

We need new glass tray as the plastic one is not required and vegetable bucket cracked due to some reason we need to replace it with new one. And we also need to service our refrigrator and please let us know the charges for which we need to replace ie glass try and vegetable bucket.
The glass tray should be of good quality or non breakable as the plastic one is not so good.

I had purchased an ac on 11/12/2017. Since it was winter during installation i hadn't used much in month march i stared using it and out door unit is making huge noise. I had raised a issue about this and a technician visited he fitted some screws which was success for 1-2 hr. Again the noise stared for which the complaint was raised, now senior tech visited gave some wood piece to out door unit which was success for 1-2 hr. Now if i raise complaint no one is responsive even for telephone call or for an email complaint. I even forwarded the mail "vivek. [protected]@godrejinds.com" who seems coo and useless guys who don't have courtesy to respond to a customer.

Date :21 may 2018
I called for service for my godrej refrigerator as it was cooling continuously without cutoff. Technician changed the cutoff switch and charged rs 400 for that.
After a day i got sms from godrej smart care that thankyou for paying rs 100. That means technician cheated me rs 300.

I just need to know the whole thing clealy form service incharge or return my rs 300 back.

With repeated phone calls your service man is not attending on complain. Problem with semi automatic godrej washing machine where in water is not getting drained through washer. Problem was resolved by your serviceman where in spinner was giving abnormal sound and he changed some damaged parts of the spinner. While fixing back he has not assembled properly and water is not getting drained through washer.

Brought godrej refrigerator 331ltrs on[protected]. Worked for 2 months properly. But after that it started producing more ice in fridge and freezer. We complaint to the godrej company, they visited as per the request 4 to 5 times. They changed the sensor board and gasket rubber, but still we were facing the same issue again. Please look into this matter as we are facing the a lot of problem because of this issue.

I bought washing machine on sep 2017. Now its not working. But i have loss my bill for warranty claim. Pls give me duplicate bill. I bought the item from qrs home appliance chengannur, alapuzha dist kerala state through bajaj finance. Pls mail me the duplicate bill for continue warranty process.

Anju remesh
Chakalayil house
Kunnathumkara po
Othera east
Pathanamthitta
Mob-[protected], [protected]...

Hi,
My name is naren and this compliant is regarding a godrej refrigerator.
Iam using godrej refreigrator rd edge 185 chtm 4.2/2015 eon 240 litres around 3 years back. Everything went well for 3 years. Now it started giving me the cooling problem.
Hope you would take my concern as a priority and act at the earliest.

Thanks & regards
Narendra reddy
[protected]

I bought AC Split model- GSC 12FG8 MOG GRBAL (1.0 Ton) on 27.03.2017 from Great Eastern, B.T Road, Kolkata. Invoice no. DH/SA/1617/17277 at the costing 35, 000/-

The dealer told that this is Copper Coil AC and Compressor warranty 2 Yrs, The unit is not working well since March 2018 and when the company service man examines the machine, he told that there is Aluminium Coil in it and if the coil is not replaced by Copper coil the compressor will break down finally. Now the machine is not cooling at all.

My question is whether I have been sold a proper machine or not?
What do you suggest now?

Add-: [protected]@gmail.com

I requested customer care for service of my Godrej make refrigerator as same was not functioning . Technician checked and fitted on spare part which description is Defrost timer 8 hours, product code RTI08HRDTIN", whereas in bill it is written PCBY system and charged of Rs 2850 and plus Rs.350 toward service charge and total amount taken by them is Rs.4200.00.My observation is whether the charged amount of spare (Defrost timer 8 hours) is...

Dear godrej,

I am writing this mail to informed you that i made a mistake by buying godrej refrigerator with at most concern about my refrigerator and fed up with service center. Which was i bought in feburary 2017 from m/s-deys electronies, o. T. Road, khadinan more, bagnan.

From last month i am continuously following up with customer care about my refrigerator which was not working. I first made verbal complaint (Complaint no. Is
K[protected], secret code is 377) about the issue, then one of your
Technician came (16.04.2018) and did the inspection. He advised me to
Change compressor machine which is still in the warranty period. Hence
The technician say it will be change within 6-7 working days but it
Does not change till date.
I am enclosing the copy of the bill and other documents
For your reference and hope that my request will be entertained very
Soon and will take up with concern authority.

I bought a godrej ac on the 29th apr'18-sun from vijay sales in opera house, mumbai. I was told that the delivery would be done in 3 days and the installation in another 3 days. This happened correctly. When the technician came, he demanded of some breakage in the wall so that the ac fits correctly and could not do it himself. When i got this done and asked godrej to send the technician again, they took more than 5 days to send someone. When he finally came in yesterday, he was unable to do the installation and explained the mistakes in their own ac. He inserted the pipe and left it open and went away. He had no idea with what was happening and when i called the lady in godrej, she too did not want to help on the phone. This company is surprisingly pathetic in service and their acs too are not similar in setup like the others in the market.

I cannot deal with this unprofessional attitude of godrej and demand a refund for my product. Please have the concerned authority talk to me and resolve this in this weekend itself.

Dear sir,
I am a senior citizen of kolkata behala. I have booked one single door 210 lt refrigerator. It was promised to reach to me by 4th may 2018 but your kolkata office said us, due to insufficiency of the product at the dhulagar godown at west bengal, it will be delivered to by 7th may. Till date it has not been delivered to neither or us any communication happen from your kolkata office. From our side we contacted them twice and each time they assured us that the product will reach to us with in 1-2 days but to my attached surprise i found that it was not a good communication and i am harassed by your office continuously.
Kindly take necessary step to supply the product at your earliest.

Thanking you in anticipation,

P. C das
([protected])
([protected])

I have purchased a godrej mwogme725cf2pzz convection microwave from sec-9, vashi branch on 6th may'18. The demo help was about to come in two days but nobody has arrived from the company yet. My invoice no is s0017_r033_000571.
Ai have already raised a complaint ticket and have made several calls to your customer executive team, but their support was useless and irresponsible. The backened staff is just too rude and of no help.

Dear team,
Kindly arrange urgent engineer visit as in our branch in 4 dr. Frfc cabinet key has been stucked and due to that we are uanble to lcok frfc cabinet. Many important documents are kept inside it and can't be left un - locked.

Thanks & regards
Vidit dhagat
Axis bank ltd.
Operations head
Shivpuri branch (1022)
Tel:[protected]
Mob:- +[protected]

My name is kumar prabhat ranjan. I have purchased godrej ref. Rt eon 311p 4.3 star maze on 11 sep 2016 from nayaar electronics world pitampura delhi. Its not working since wednesday i. E. 3/05/2018. I have complaint regarding this non functionality of the product to your helpdesk. They have send a godrej guy who informed us the damaged part is not under warranty and he will complete the repair it today i. E 5/05/2018 but did not come. We are ready to pay for the service. So please kindly resolve this issue as soon as possible.
Thank you
Kumar prabhat ranjan
[protected]

My refrigerator get rusted in 9th year. But godrej give 10 year rust free warranty. But now the making fool to me that your refrigerator life is over and now company pay only 10% and give you 800 rs against your refrigerator. If you are not able to give warranty so why are making fool to customer. My complaint number is f[protected]

Nitesh kumar

Hi,
We have taken the godrej refrigerator and after the warranty period compressor was having a problem. So we have called the service center (Nuthan chikmagalur), he came and repaired so we paid rs.5500 then next day having same problem.
Then he came after a week and taken the compressor back., he didnt come for almost 5months completed. Whenever we called he wont recive. If we go to the shop always closed.
Better dont buy godrej products, service will be horrible and after taking the money service center guys will absconding..

Purchased siding steel almirah on 05/01/2018 from saltlake sector 5 kolkata showroom, sale invoice no 141/1037616 dt 5.1.18. One of thr sliding door is jammed and we are unable to close the door properly or lock it. It is within warranty period. Please arrange to repair urgently. I have tried to call your customer care number but nobody was attending.

R k barua customer code wwc000051/saltlake store kolkata
Mobile no [protected]