Godrej Appliances Complaints & Reviews

With repeated phone calls your service man is not attending on complain. Problem with semi automatic godrej washing machine where in water is not getting drained through washer. Problem was resolved by your serviceman where in spinner was giving abnormal sound and he changed some damaged parts of the spinner. While fixing back he has not assembled properly and water is not getting drained through washer.

Brought godrej refrigerator 331ltrs on[protected]. Worked for 2 months properly. But after that it started producing more ice in fridge and freezer. We complaint to the godrej company, they visited as per the request 4 to 5 times. They changed the sensor board and gasket rubber, but still we were facing the same issue again. Please look into this matter as we are facing the a lot of problem because of this issue.

I bought washing machine on sep 2017. Now its not working. But i have loss my bill for warranty claim. Pls give me duplicate bill. I bought the item from qrs home appliance chengannur, alapuzha dist kerala state through bajaj finance. Pls mail me the duplicate bill for continue warranty process.

Anju remesh
Chakalayil house
Kunnathumkara po
Othera east
Pathanamthitta
Mob-[protected], [protected]...

Hi,
My name is naren and this compliant is regarding a godrej refrigerator.
Iam using godrej refreigrator rd edge 185 chtm 4.2/2015 eon 240 litres around 3 years back. Everything went well for 3 years. Now it started giving me the cooling problem.
Hope you would take my concern as a priority and act at the earliest.

Thanks & regards
Narendra reddy
[protected]

I bought AC Split model- GSC 12FG8 MOG GRBAL (1.0 Ton) on 27.03.2017 from Great Eastern, B.T Road, Kolkata. Invoice no. DH/SA/1617/17277 at the costing 35, 000/-

The dealer told that this is Copper Coil AC and Compressor warranty 2 Yrs, The unit is not working well since March 2018 and when the company service man examines the machine, he told that there is Aluminium Coil in it and if the coil is not replaced by Copper coil the compressor will break down finally. Now the machine is not cooling at all.

My question is whether I have been sold a proper machine or not?
What do you suggest now?

Add-: [protected]@gmail.com

I requested customer care for service of my Godrej make refrigerator as same was not functioning . Technician checked and fitted on spare part which description is Defrost timer 8 hours, product code RTI08HRDTIN", whereas in bill it is written PCBY system and charged of Rs 2850 and plus Rs.350 toward service charge and total amount taken by them is Rs.4200.00.My observation is whether the charged amount of spare (Defrost timer 8 hours) is...

Dear godrej,

I am writing this mail to informed you that i made a mistake by buying godrej refrigerator with at most concern about my refrigerator and fed up with service center. Which was i bought in feburary 2017 from m/s-deys electronies, o. T. Road, khadinan more, bagnan.

From last month i am continuously following up with customer care about my refrigerator which was not working. I first made verbal complaint (Complaint no. Is
K[protected], secret code is 377) about the issue, then one of your
Technician came (16.04.2018) and did the inspection. He advised me to
Change compressor machine which is still in the warranty period. Hence
The technician say it will be change within 6-7 working days but it
Does not change till date.
I am enclosing the copy of the bill and other documents
For your reference and hope that my request will be entertained very
Soon and will take up with concern authority.

I bought a godrej ac on the 29th apr'18-sun from vijay sales in opera house, mumbai. I was told that the delivery would be done in 3 days and the installation in another 3 days. This happened correctly. When the technician came, he demanded of some breakage in the wall so that the ac fits correctly and could not do it himself. When i got this done and asked godrej to send the technician again, they took more than 5 days to send someone. When he finally came in yesterday, he was unable to do the installation and explained the mistakes in their own ac. He inserted the pipe and left it open and went away. He had no idea with what was happening and when i called the lady in godrej, she too did not want to help on the phone. This company is surprisingly pathetic in service and their acs too are not similar in setup like the others in the market.

I cannot deal with this unprofessional attitude of godrej and demand a refund for my product. Please have the concerned authority talk to me and resolve this in this weekend itself.

Dear sir,
I am a senior citizen of kolkata behala. I have booked one single door 210 lt refrigerator. It was promised to reach to me by 4th may 2018 but your kolkata office said us, due to insufficiency of the product at the dhulagar godown at west bengal, it will be delivered to by 7th may. Till date it has not been delivered to neither or us any communication happen from your kolkata office. From our side we contacted them twice and each time they assured us that the product will reach to us with in 1-2 days but to my attached surprise i found that it was not a good communication and i am harassed by your office continuously.
Kindly take necessary step to supply the product at your earliest.

Thanking you in anticipation,

P. C das
([protected])
([protected])

I have purchased a godrej mwogme725cf2pzz convection microwave from sec-9, vashi branch on 6th may'18. The demo help was about to come in two days but nobody has arrived from the company yet. My invoice no is s0017_r033_000571.
Ai have already raised a complaint ticket and have made several calls to your customer executive team, but their support was useless and irresponsible. The backened staff is just too rude and of no help.

Dear team,
Kindly arrange urgent engineer visit as in our branch in 4 dr. Frfc cabinet key has been stucked and due to that we are uanble to lcok frfc cabinet. Many important documents are kept inside it and can't be left un - locked.

Thanks & regards
Vidit dhagat
Axis bank ltd.
Operations head
Shivpuri branch (1022)
Tel:[protected]
Mob:- +[protected]

My name is kumar prabhat ranjan. I have purchased godrej ref. Rt eon 311p 4.3 star maze on 11 sep 2016 from nayaar electronics world pitampura delhi. Its not working since wednesday i. E. 3/05/2018. I have complaint regarding this non functionality of the product to your helpdesk. They have send a godrej guy who informed us the damaged part is not under warranty and he will complete the repair it today i. E 5/05/2018 but did not come. We are ready to pay for the service. So please kindly resolve this issue as soon as possible.
Thank you
Kumar prabhat ranjan
[protected]

My refrigerator get rusted in 9th year. But godrej give 10 year rust free warranty. But now the making fool to me that your refrigerator life is over and now company pay only 10% and give you 800 rs against your refrigerator. If you are not able to give warranty so why are making fool to customer. My complaint number is f[protected]

Nitesh kumar

Hi,
We have taken the godrej refrigerator and after the warranty period compressor was having a problem. So we have called the service center (Nuthan chikmagalur), he came and repaired so we paid rs.5500 then next day having same problem.
Then he came after a week and taken the compressor back., he didnt come for almost 5months completed. Whenever we called he wont recive. If we go to the shop always closed.
Better dont buy godrej products, service will be horrible and after taking the money service center guys will absconding..

Purchased siding steel almirah on 05/01/2018 from saltlake sector 5 kolkata showroom, sale invoice no 141/1037616 dt 5.1.18. One of thr sliding door is jammed and we are unable to close the door properly or lock it. It is within warranty period. Please arrange to repair urgently. I have tried to call your customer care number but nobody was attending.

R k barua customer code wwc000051/saltlake store kolkata
Mobile no [protected]

I have one service contract valid up to 11/12/2018 for refrigerator (Double door) model gf23 sf bearing appliance no. Rfo2270-[protected] (Service contract ref no. [protected]). On 23.4.2018 against my complain no. K[protected] technician visited my house and said that godrej has stopped manufacturing of this model refrigerator and rubber bidding which is used in doors for sealing. He said nothing can be done and you have to change the fridge.

I want to resolve the issue of non cooling of the refrigerator chamber. Please help a customer who has service contract for maintenance of the running appliance with a suitable solution or replace relevant component of the fridge to make is work properly.
I may please be responded in [protected]@indianoil.in email id

Regards.

We are having great believe on godrej products, presently we are using two godrej ac and one godrej washing machine, one ac has purchased by my relative upon my recommendation,

But on the day of installation of eon ac in the year-2015, had a issue of poor laying of copper wire then it was rectified (But with in the beneath of wall not able to view twist of copper wire) after one year relocated the ac from gf to ff by company...

Raised complaint for washing machine not working, its being more then 10 days no reply from their end. We have to followup about the part status & area manager is giving reply that it will take time but how much time they are also clueless. If we call then no courtesy to call back.

Pathetic service godrej company is providing to the customers. Will never buy godrej product & also tell other not to buy any product, if they cant provide service why they are selling products in market.

The customer service
Godrej
Lucknow
Email: [protected]@godrej.com

April 18, 2018

Subject: problems with refrigerator

Dear sir,
I wish to draw your attention that the refrigerator that i had bought from you has consistently been problematic namely, the door does not shut properly, it gives out lot of noise, and very frequently the set temperature is not maintained that caused spoilage of food that we had to discard. You technicians visited a few times and said that this is normal. But, how can these problems be a normal thing. I don’t want to get it repaired every now and then and request you to kindly take a quick action and get it replaced asap. I am not satisfied with the faulty performance of this refrigerator. I have attached the receipt/ invoice for your ready reference.

Best regards,

Nusrat fatima
C-5018 rajaji puram
Lucknow 226017
Mobile: [protected]

Hi,

I had a problem with my refrigerator. That machine was making loud sound and had difficulty in cooling. I have a maintenance agreement for two years. So i booked a call in godrej's toll free number. The booking number is - k[protected]

One technician had come to my place to attend. He looked completely clueless about the problem (I guess he is a novice, seeing his knowledge on product), and was trying to convince us as if no problem exist at all. Other than investigating the actual problem in circuit/or machine he started investigating the fan. Even after his resolution provided, the refrigerator was taking more than 45 minutes to decrease the temperature by 1 degree. Need to mention, fridge was running on max cooling power then. After 1.5 hours of conversation he finally agreed that, fridge has some problem, and he will not be able to fix that, hence need to take help of his senior and assured he will be back with his senior within next 24 hours. But even after 7 days, no body has visited us. Rather we are getting regular call from service center to share the secret code so that they can close the ticket. Even after repeatedly telling them about the problem is not fixed, they keep on misbehaving with us.

Looking at today's dependency of a family on refrigerator, here i request to solve the problem immediately, or compensate me for the inconvenience and harassment caused so far.