Godrej Appliances Complaints & Reviews

I have an issue regarding the service provided by godrej as i have booked complaint for my water purifier servicing so me days back and have received no input from godrej i have called customer care multiple times but everytime they are just saying like we are looking after your complaint technician will message you but we have got no message after seeing all this it's totally raising our trust from godrej consumer service whenever our amc is about to expire they will call frequently to renew it but when the consumer is in trouble /problem and wants help from companyou in this case the servicing he paid for he is not getting that and being fooled, just want godrej technicians to visit our house and see the purifier issue.

I would like to inform you about my experience and problem I am facing and request you to do the needful as soon as possible.
I have bought one washing machine of Godrej from Great Eastern (Uttarpara) on 5th of May, 2018 which got delivered on 7th May, 2018. On 8th may, a person came to install the matching but at time we found that the body of washing machine is full of scratches. So we refused to accept the same. The installation man (service provider : M/S K P COOL POINT) recorded our complaints and assured me to replace it with the new one within 3-4 days. But till now I have not received any information from yours side.

I request you to do the needful as soon as possible and get it replaced with the new machine.

Details of washing machine and buyer:

Buyer Name : Ankit Agarwal
Phone number: [protected]
Address : 39 Dwarik Jungle Lane, Flat 402, Hindmotor, Hooghly - 712232
Machine model : GODREJ WT EON 651 PFH/ 6.5 KG FULLY AUTO WM ROYAL GREY
GR[protected] [protected]

Invoice no : UP/1819/SA/01507
Invoice date : 07/05/2018
Order number: UP/1819/SO/01399

Complaint number : 333930
Request number : 141562

Dear sir,
I have given my ac for repair in march 10th 2018. The service centre took indoor & outdoor units for observation. They took rs.3500/- for service charge and filling gas etc. Again the units were giving frequent problem. One of the godrej mech. Attend for my complaint. Now they are telling mother board is not working. I have all bills which paid. Kindly tell me what they observed in 10 days. Without proper checking they sent the units.

We are facing the below mentioned problems from godrej home appliances for which we've already placed the complaint & though it's been 7-8days, but still there's no respond neither from the company complaint cell nor from the service cell. So kindly request you to take a positive step as the earliest to sort out the problems. Appliances are within the warranty period.
Problems :
1) ac - water leaking & dripping frequently
2) microwave - on/off switch is getting stuck, so not responding properly
3) washing machine - filter needed to be fixed
We are not satisfied with the service of godrej company.
K. K. Biswal
[protected]

One of the worst kind of service i had ever seen. As the refrigerator was not cooling properly and water was not evaporating from the back tray, i had raised a request regarding service for the same on 16th february 2018, but till date none of the service center guy visited my place. On 2nd june 2018, i called customer service center 4 times and received 4 different number of 4 different service center guys but all the numbers were either ringing or switched off. Fully frustrated, today is 3rd june i am filling up this from. I unable to use the refrigerator for last 4 months. Whenever you call customer care they will say that within 4 hours you will receive a call from service team but all these are nonsense talk.

Tathagat das
[protected]

Dear customer care team

We installed a new ac latest model of godrej recently and were expecting it to run smoothly.
We didn’t use it for long hours enough so realised that it’s not working fine. We were waiting today for someone to respond from godrej, customer care mentioned that someone will come today itself.
It’s not acceptable with a brand new product i am expecting this to be taken care in the morning. Please take this on priority as we cannot wait longer before i escalate the matter to higher management. It’s a new product and so better service is expected too
Let us know if any challenges

M - [protected]

Sent from my iphone

Hi,

*please read this before you buy a godrej ac *

I have lost all my trust in godrej product after having a bad experience with their ac.
I purchased a godrej ac around 2.5 years back. I have been having some issues with it since last month, cooling was not proper and there was ice formation on the coils.
I complaint regarding this via godrej customer care. A
Service engineer came and said that only cleaning needed and checked gas level and confirmed no need to top up. Chaged us 500 for basic service.

The problem was not rectified and again lodged a complaint after 3 days. Service engineer came tested and said gas must be low. He left the work uncompleted, as he do not have gas cylinder.

Next day new service engineer came after so many calls and toped up gas, paid 800rs to do it. Still the problem was not rectified and got worse. There is continuous water dripping from indoor unit.

After providing review in fb, they came again and said outdoor copper line need to be changed. Result - no change.

*now it's been a month, after so many visits, they found the issue, that it is a gas leak*
Such a long time to identify the issue.

They took indoor and outdoor unit to their place and after two days they said solved the issue but nothing been done, still we have the same problem. At least they have accepted that gas leak is still there.

Now they want to change copper coil. And the funny thing is they do not have stock for that.. Wating for stock to arrive from last week.

Spent almost 1month in this hot summer with out ac.

Hope the company will improve the customer support and service team.

Compliant number - c[protected]

Based on my opinion and usage please do not buy godrej ac..

I lodge a complain for my fridge on 25 may 18. A technician visited on 26 may 18 and said compressor needs replacement and ask for rs 3000 as advance. Today is 31 may and he didn't turned back even after taking adv of rs 3000/-.
I tried several times to customer care and service center but could not get any reply.
This is the way company is bluffing customer. I have sent a mail to godrej smart care yesterday but nothing has happened

My fridge was not working since 15th of may. Godrej employee of trade max regrigeration came to attend the complaint they told the gas is leaked took 1700 rs and after that they came 5-6 times but could not diagnosed the problem. Then after complaining on toll free no. [protected] mr. Shiv kr. Gupta came and told it will be repaired by 8.00 pm on 30.05.18 he gave us his contact number [protected] but he did not turned up and now he has stopped taking calls.
This is the kind of customer service is given by company people then how can we keep trust on brands like godrej.
I want a permanent solution to the problem or else il raise my voice to some other platform.
Really dissapointed with the service will never suggest godrej to anyone in future.

Hi this reference to Air conditioner service which was done yesterday (28/05/18) I raised an complaint Via Customer care twice complaint no. is B[protected] for Repairing of air conditioner ( AC was not cooling). Technician was visited to my place and started repairing ( he just clean AC) nothing he as done and told me to make the payment (580rs).
I told him after cleaning AC was not cooling he told me that the temperature is very high hence its not cooling and he told me that it will cooled in evening /Night. I said its ok.
Even the AC was not working properly at night.
I logged a complaint once again to customer care complaint department they told we will get touch in 4 hour. however I have not receive any Call, so I called on yesterday technician no. and inform about the scenario he told me that will not able come at he busy today.
Then I told him that I will escalate to senior management he saying do whatever u want to do we don't care and there are lot complaint is pending from godrej department.

Its a request to you if cannot provide the service then please do not sale the product.

Regards
Jaikishan Kanojia

We need new glass tray as the plastic one is not required and vegetable bucket cracked due to some reason we need to replace it with new one. And we also need to service our refrigrator and please let us know the charges for which we need to replace ie glass try and vegetable bucket.
The glass tray should be of good quality or non breakable as the plastic one is not so good.

I had purchased an ac on 11/12/2017. Since it was winter during installation i hadn't used much in month march i stared using it and out door unit is making huge noise. I had raised a issue about this and a technician visited he fitted some screws which was success for 1-2 hr. Again the noise stared for which the complaint was raised, now senior tech visited gave some wood piece to out door unit which was success for 1-2 hr. Now if i raise complaint no one is responsive even for telephone call or for an email complaint. I even forwarded the mail "vivek. [protected]@godrejinds.com" who seems coo and useless guys who don't have courtesy to respond to a customer.

Date :21 may 2018
I called for service for my godrej refrigerator as it was cooling continuously without cutoff. Technician changed the cutoff switch and charged rs 400 for that.
After a day i got sms from godrej smart care that thankyou for paying rs 100. That means technician cheated me rs 300.

I just need to know the whole thing clealy form service incharge or return my rs 300 back.

With repeated phone calls your service man is not attending on complain. Problem with semi automatic godrej washing machine where in water is not getting drained through washer. Problem was resolved by your serviceman where in spinner was giving abnormal sound and he changed some damaged parts of the spinner. While fixing back he has not assembled properly and water is not getting drained through washer.

Brought godrej refrigerator 331ltrs on[protected]. Worked for 2 months properly. But after that it started producing more ice in fridge and freezer. We complaint to the godrej company, they visited as per the request 4 to 5 times. They changed the sensor board and gasket rubber, but still we were facing the same issue again. Please look into this matter as we are facing the a lot of problem because of this issue.

I bought washing machine on sep 2017. Now its not working. But i have loss my bill for warranty claim. Pls give me duplicate bill. I bought the item from qrs home appliance chengannur, alapuzha dist kerala state through bajaj finance. Pls mail me the duplicate bill for continue warranty process.

Anju remesh
Chakalayil house
Kunnathumkara po
Othera east
Pathanamthitta
Mob-[protected], [protected]...

Hi,
My name is naren and this compliant is regarding a godrej refrigerator.
Iam using godrej refreigrator rd edge 185 chtm 4.2/2015 eon 240 litres around 3 years back. Everything went well for 3 years. Now it started giving me the cooling problem.
Hope you would take my concern as a priority and act at the earliest.

Thanks & regards
Narendra reddy
[protected]

I bought AC Split model- GSC 12FG8 MOG GRBAL (1.0 Ton) on 27.03.2017 from Great Eastern, B.T Road, Kolkata. Invoice no. DH/SA/1617/17277 at the costing 35, 000/-

The dealer told that this is Copper Coil AC and Compressor warranty 2 Yrs, The unit is not working well since March 2018 and when the company service man examines the machine, he told that there is Aluminium Coil in it and if the coil is not replaced by Copper coil the compressor will break down finally. Now the machine is not cooling at all.

My question is whether I have been sold a proper machine or not?
What do you suggest now?

Add-: [protected]@gmail.com

I requested customer care for service of my Godrej make refrigerator as same was not functioning . Technician checked and fitted on spare part which description is Defrost timer 8 hours, product code RTI08HRDTIN", whereas in bill it is written PCBY system and charged of Rs 2850 and plus Rs.350 toward service charge and total amount taken by them is Rs.4200.00.My observation is whether the charged amount of spare (Defrost timer 8 hours) is...

Dear godrej,

I am writing this mail to informed you that i made a mistake by buying godrej refrigerator with at most concern about my refrigerator and fed up with service center. Which was i bought in feburary 2017 from m/s-deys electronies, o. T. Road, khadinan more, bagnan.

From last month i am continuously following up with customer care about my refrigerator which was not working. I first made verbal complaint (Complaint no. Is
K[protected], secret code is 377) about the issue, then one of your
Technician came (16.04.2018) and did the inspection. He advised me to
Change compressor machine which is still in the warranty period. Hence
The technician say it will be change within 6-7 working days but it
Does not change till date.
I am enclosing the copy of the bill and other documents
For your reference and hope that my request will be entertained very
Soon and will take up with concern authority.