Apr 24, 2018
Updated by kumarsc History of compliants
Sir,
We have purchased GODREJ eon AC this week on 07/04/2015 at vasanth & co porur, two days back AC installed at my home, at that time i could not present and came to know there is no user manual and warranty card with the product
Also the outdoor unit copper tube joint place found twisted and pinch, we don't know what is the impact of this how it affect the energy efficiency i have chosen this product because of its EER mentioned as 3.7 While complaint registered through [protected] cell number they replied as user manual and warranty card should be with the package ask the retailer'' I have chosen based on godrej product not a retailer name how can buy a product without retailer what is the assurance of quality of the product as it has no manual and warranty.
Also no technician provided till to correct the copper tube problem. I have great trust with Godrej product but this time i had a bitter experience Please treat this mail very important and give right solution, here with i have attached the bill scan copy for your referance.
With regards,
Attachments area
Godrej Appliances Support <[protected]@godrejsmartcare.zendesk.com>
4/14/15
to me
##- Please type your reply above this line -##
Your request (38015) has been updated. To add additional comments, reply to this email.
Subia Momin (Godrej Appliances Support)
Apr 14, 9:37 AM
Dear Sir /Madam,
We regret the inconvenience caused to you. We have forwarded the details to the concerned team. We assure you that we will address your issue at the earliest.
Regards,
Subia Momin
Godrej Appliances Service Team, Mumbai.
Godrej Webmaster
Apr 13, 4:44 PM
From: "S.c. Kumar" <sc.[protected]@gmail.com>
Date: Sunday, 12 April 2015 7:02 pm
To: "[protected]@Godrej. Com" <[protected]@godrej.com>
Subject: New Eon A/C issues
Attachment(s)
BILL 001.jpg
This email is a service from Godrej Appliances Support.
Powered by : Zendesk.
Authorised reseller partner in India : MGM Communications.
Message-Id:JXDPF522_552c926d26570_4bda3fcef2acd3388301c7_sprut
Godrej Appliances Support <[protected]@godrejsmartcare.zendesk.com>
4/15/15
to me
##- Please type your reply above this line -##
Hello sc.kumar78,
You recently wrote to us (38015) regarding issues related to your appliance. We hope that our customer service team has been able to resolve the issue faced by you satisfactorily.
We'd love to hear what you think of our customer service. Please take a moment to complete this short survey by clicking the link below:
Click here to take the survey
By responding to the questions in the survey you would be able to help us understand customer requirements and expectations better and thereby improve our service offering. We sincerely appreciate your inputs.
Warm Regards,
Smartcare Team,
Appliance Division,
Godrej & Boyce Mfg. Co. Ltd.
Mumbai 400079.
[protected][protected][protected]--------
Here's a reminder of what your ticket was about:
Subia Momin (Godrej Appliances Support)
Apr 14, 9:37 AM
Dear Sir /Madam,
We regret the inconvenience caused to you. We have forwarded the details to the concerned team. We assure you that we will address your issue at the earliest.
Regards,
Subia Momin
Godrej Appliances Service Team, Mumbai.
Godrej Webmaster
Apr 13, 4:44 PM
From: "S.c. Kumar" <sc.[protected]@gmail.com>
Date: Sunday, 12 April 2015 7:02 pm
To: "[protected]@Godrej. Com" <[protected]@godrej.com>
Subject: New Eon A/C issues
Sir,
We have purchased GODREJ eon AC this week on 07/04/2015 at vasanth & co porur, two days back AC installed at my home, at that time i could not present and came to know there is no user manual and warranty card with the product
Also the outdoor unit copper tube joint place found twisted and pinch, we don't know what is the impact of this how it affect the energy efficiency i have chosen this product because of its EER mentioned as 3.7 While complaint registered through [protected] cell number they replied as user manual and warranty card should be with the package ask the retailer'' I have chosen based on godrej product not a retailer name how can buy a product without retailer what is the assurance of quality of the product as it has no manual and warranty.
Also no technician provided till to correct the copper tube problem. I have great trust with Godrej product but this time i had a bitter experience Please treat this mail very important and give right solution, here with i have attached the bill scan copy for your referance.
With regards,
S.C.Kumar
Attachment(s)
BILL 001.jpg
This email is a service from Godrej Appliances Support.
Powered by : Zendesk.
Authorised reseller partner in India : MGM Communications.
