Godrej Appliances Complaints & Reviews

I have one service contract valid up to 11/12/2018 for refrigerator (Double door) model gf23 sf bearing appliance no. Rfo2270-[protected] (Service contract ref no. [protected]). On 23.4.2018 against my complain no. K[protected] technician visited my house and said that godrej has stopped manufacturing of this model refrigerator and rubber bidding which is used in doors for sealing. He said nothing can be done and you have to change the fridge.

I want to resolve the issue of non cooling of the refrigerator chamber. Please help a customer who has service contract for maintenance of the running appliance with a suitable solution or replace relevant component of the fridge to make is work properly.
I may please be responded in [protected]@indianoil.in email id

Regards.

We are having great believe on godrej products, presently we are using two godrej ac and one godrej washing machine, one ac has purchased by my relative upon my recommendation,

But on the day of installation of eon ac in the year-2015, had a issue of poor laying of copper wire then it was rectified (But with in the beneath of wall not able to view twist of copper wire) after one year relocated the ac from gf to ff by company...

Raised complaint for washing machine not working, its being more then 10 days no reply from their end. We have to followup about the part status & area manager is giving reply that it will take time but how much time they are also clueless. If we call then no courtesy to call back.

Pathetic service godrej company is providing to the customers. Will never buy godrej product & also tell other not to buy any product, if they cant provide service why they are selling products in market.

The customer service
Godrej
Lucknow
Email: [protected]@godrej.com

April 18, 2018

Subject: problems with refrigerator

Dear sir,
I wish to draw your attention that the refrigerator that i had bought from you has consistently been problematic namely, the door does not shut properly, it gives out lot of noise, and very frequently the set temperature is not maintained that caused spoilage of food that we had to discard. You technicians visited a few times and said that this is normal. But, how can these problems be a normal thing. I don’t want to get it repaired every now and then and request you to kindly take a quick action and get it replaced asap. I am not satisfied with the faulty performance of this refrigerator. I have attached the receipt/ invoice for your ready reference.

Best regards,

Nusrat fatima
C-5018 rajaji puram
Lucknow 226017
Mobile: [protected]

Hi,

I had a problem with my refrigerator. That machine was making loud sound and had difficulty in cooling. I have a maintenance agreement for two years. So i booked a call in godrej's toll free number. The booking number is - k[protected]

One technician had come to my place to attend. He looked completely clueless about the problem (I guess he is a novice, seeing his knowledge on product), and was trying to convince us as if no problem exist at all. Other than investigating the actual problem in circuit/or machine he started investigating the fan. Even after his resolution provided, the refrigerator was taking more than 45 minutes to decrease the temperature by 1 degree. Need to mention, fridge was running on max cooling power then. After 1.5 hours of conversation he finally agreed that, fridge has some problem, and he will not be able to fix that, hence need to take help of his senior and assured he will be back with his senior within next 24 hours. But even after 7 days, no body has visited us. Rather we are getting regular call from service center to share the secret code so that they can close the ticket. Even after repeatedly telling them about the problem is not fixed, they keep on misbehaving with us.

Looking at today's dependency of a family on refrigerator, here i request to solve the problem immediately, or compensate me for the inconvenience and harassment caused so far.

Inspite of many requests and registration for Godrej split AC servicing which is under AMC for 3years. Techincian are not coming even after I receive sms and otp no. I have registered on 7 of April and till now none of the techincian came. Godrej service is not up to the standard. All techincian who totally useless and manner less. Please see to ur techincian team and take some serious action. Godrej products are ultimate and worth for money but service part is total hopeless and unworthy of AMC. Since one year of purchase we have not received any service. I sincerely request Godrej and concerned person to take some strong and strict action on this part. The same situation is withy friend also in our apartment.

Thanks and regards

I purchased godrej ac from patiala on 1 april 2017, didn't receice reminder for free service of ac within. Time, i m receiving the call from service person himself that he is coming to my door for service of ac, as i waited for him about 3 hours, called him back, den he totally refused to do so, n said ur one year period has been completed five days back, so
We can't come, on contacting d local technician of godrej on [protected], refused to provide d same, also called godrej customer care, but completely helpless, is there no duty of the company to remind for the free service within time, kindly provide d free service, if company can remind us of the upcoming installments of the products, can't dey remind us of the services which are to be done from their part??... This is my right to get the free service, nd i will not leave this issue untill the company satisfies me, copy of bill is attached...

1 year back i bought godreg split ac with 3 free services in 1 year. After 3months i got a reminder notification to book the service and i did it, technician came and cleaned the a. C. Next time also i got the notification and again i did it, everything fine up to 2 sevices. But for 3rd service i did not get the notification to book the sevice. 1year completed then one of their agent called us to ask 1year subscription as their a. C. Service warranty expires. I asked them to complete the 3rd free service first but they didn't do and said warranty expires.. Summer came and when i on the a. C. The cooling is not coming.. Raised the complaint technician came and said that condensor is damaged. But we did not used the a. C. But how this was damaged, when i ask him he said that sometimes 1% this could be damaged for someone.. I thought quality is bad or it has some defect. For this they are charging around 6000rs because of expired warranted in just 1week.
Can't we treat it as a poor quality. Could you assist me. Thanks in advance

I exchanged my old godrej refrigerator with a new godrej refrigerator in the exchange offer of the company on 18/2/18. The amc (Application no.:[protected] of the old refrigerator was till 2020, hence the balance amount's cheque of rs. 3080 had to be given to me. The salesman arun bhatia (Sales exec code: 900174, ph. No.: [protected]) has since been making excuses regarding the refund. I had conversations with him post that enquiring about the same, and he has responded by making various stupid excuses. I am hereby attaching the copy of the amc with this complaint. Speedy redressal will be appreciated, otherwise i will be compelled to escalate the matter. Kindly look into the matter and process my refund quickly. Thanks

Brij kishore gupta
[protected]

Dear Godrej,

I am writing this mail to informed you that i made a mistake by buying Godrej Refrigerator with at most concern about my Refrigerator and fed up with service center.which was I bought in June 2013 from Vijay Sales, Mira Raod, Thane 401107.

from Last month i am continuously following up with customer care about my refrigerator which was NOT WORKING.
I Have raised complaints and three different So called Technicians has visited but no positive reply.

Godrej Smartcare - Vasai Center was send sms dtated. 22/03/2018.informed abut their Technicians Mr. Altaf Ansari Will visit and check .

As, I was aware that this refrigerator is not in Warranty, But My compressor is in Warranty period and I ready to pay Rs. 350 Charges which is for technicians visit. The Technician was came to my house dated 23/03/2018 and check my refrigerator and informed that their is an problem in Compressor and need to change with Cost of GAS and other part to be replaced and Took Rs. 900 and said some other technician will come and change the compressor as my wife is in home so she paid Rs. 900/- Next day other technician was came and informed that Total Cost to get refrigerator in working condition is RS. 3100/- which initially i denied naturally I thought its too much but when he explain that Compressor is free but GAS filling required Rs. 1500 and Rs. 1200 fro Shield coil and other charges. Total Rs. 3200/-
and informed Rs. 900/- will be return to me by Altaf Ansari only he is now not contactable.

I was not agreed to this and informed him that give me the compressor which was he carried to replace he denied and said better you have word with first Technician Mr. Altaf He will come tomorrow and replace the things which needed we said ok when contacted to this Technician he said he will be coming on 26/03/2018 for the same i taken off from my office but he didn't turn-up and his phone was switched off.

your technicians are incompetent and money making masters. I am being hurled by them since last 20 days.

when again i was contacted to him he said that my Compressor is not in warranty and you need to pay Extra amount of Rs. 5500/- Its Shocking to hear from him as every time they are changing the cost as an Engineer they have checked the Refrigerator and find out that its is not working so they also Checked my Invoice and informed it i sin Warranty but now refusing to replace as it get damage from my side and for that there is no warranty apply.

at the same time i contacted Godrej Smartcare - Vasai Center No. [protected] after alll information She was raised her voice and very unprofessionally said that MY Refrigerator Compressor is not going to replace need to pay extra amount as Rs. 5500/- i also informed her that Engineer or Technician has come to replace they found out that it is in warranty and ready to installed. but she was said our technician has submitted the report stating it was damaged from customer side so warranty conditions dose not applied to replace the same.

I have received sms stating my complaints is closed ???? how come without solutions

1. My simple question is why they not informed me in first visit?
2. After Taking extra amount of Money Rs. 900/- and ready to replace in first visit itself why are now saying that it is not get replace under warranty?
3. Second time Technicians came with GAS filling Coil and New Compressor as he agreed that my Compressor is in Warranty .

Yesterday, again i have lodge the complaints but til not no feedback.

And Please give some training to your Refrigerator Godrej Smartcare - Vasai Center No. [protected] lady to how to talk with Customer her behavior on call was pathetic and very much Unprofessional one.

If Possible please don't send Technician from Godrej Smartcare - Vasai Center No. [protected]

please provide the solution on above at the earliest.

Thanks & Regards,

Javed Patel

Model rdedgepro240ct3.2 purchase 4/6/17 for gift. When refrigerator open i see crack body, deep door crack... Then complain 29/6/17 c. No. K[protected] godrej boy amiya panda visit 30/6/17and
See defect refrigerator and say changed new one some day but result nothing. Then call 5/1/18 godrej care.. Visit 11/01/18 godrej boy debobrata jana and take photo and say change one month but results nothing..

I purchased the Godrej EDGE DIGI Refrigerator on Dec’15 considered model /service will be good for long run but unfortunately issues started within same year, freezer surrounding with ice even after pressing Frost free mode .

Then I made a complaint, service engineer said this known issue for this model and they changed the board, but now again I’m facing similar issue and registered the complaint (C[protected]), now service Engg said again board needs to be changed along with gas needs to be filled, estimated cost around 5k and asked me to go with AMC for three years which cost me around 3k.

My question is why we are getting frequent issue in this model with very poor service, product is considered waste if not sustain at least for 2 years, If this is known issue means what action company going to consider for existing users ...

I’m planning to file a compliment with consumer court, If no action is taken for this case .Sorry to say I’m really loosing my trust with this brand and not going to recommend this for my near and dear

I request Godrej need to take a required action to fix this issue ASAP...

Venkat

I bought split ac on 1 april 2017. Godrej split ac for which they promised two free service in a year. No body called for the service till february 2018. I called customer care and complaint for low cooling in ac for which technician visited at home and filled gas in ac. Than on the same day again i faced the same problem as the technician has not worked properly the gas again leaked and i called on the very next day 3 march 2018. From 3 march godrej consumer service is promising me that they will send some technician to resolve my complaint but it is 15 days since than they are not sending anyone. Also i called service centre four times they always says tht technician will come today but they dont send anyone. My registered number - [protected]- anil kotwani

Fridge has been damaged about 90 days before but response frm service after calling so mANY TIMEs...as if they r paying my bill.. no body is.damn care of what it is happening before buying u have THE BEST service after buying worst service i think this is last investment of any buying any godrej appliance...what the hell service centre doing when u r writing all this ### who have tym for all this stupid things

Dear concern,

It's a astonished that after mailing several times still there is no action taken from godrej customer care service support neither anyone is bothered to inform me the replacement date.

It's been more than a week after lodging a complaint against my cracked & broken ac
Delivery.

But yet no action has been taken against it.

Please update me the date by which my brand new broken & cracked ac will be replaced.

Please find below my address on which the broken ac was delivered:-

Anupam kumar

Dalal complex, plot no. 447, k - block, gali no. 12, flat no. 7,

2ndfloor, mahipalpur, new delhi, 110037

Contact no. [protected]/[protected]

My a/c was working totally fine but when i called the company for service they send their workers at my place to check it and clean it up but what the hell did they did they just brook the wings of my air conditioner which was working properly and they told me that they will come back tomorrow and repair it but it's been two days they didn't return... Is this the kind of service you guys provide???

This is to bring your kind notice that, my godrej refrigerator is being repaired repetedly by your service people located at cuttack. Every year, 2-3 times service personnel are coming taking money and temporarily repaired and goning back. Same problem has been observed repeatedly.

I dont understand, service people are technically incompetent or working on behalf of godrej to collect money is not clear.

Please attend the service w. R. T w[protected]. (Contact no-[protected])
Or [protected].

This is final time i am requesting.

Dear sir,

I have purchased godrej microwave oven (20 ltr) model gmc 32a.

I need it's training. Nobody from the company had given the training of it's operation. As of now it is just like a hot case for us without training. I tried a lot to operate it but some combined functions are not working properly. I am not able to get its all benefits as my other friends are getting.

So requesting you to please send any of your person to provide the training.

Regards

Dps makkar
Mig 1109, phase 1, model town bathinda (Punjab)

Mob. [protected]

Purchased a s a w m on 17/02/2018 and the same was delivered on 18/02/2018. Ients

After purchase i received 3 messages related to demonstration of vm

I waited for 2 days, but no body came to demonstrate. Why?

I am a health care provider, i have to see my patients at home, but because of this washing machine i missed my patients care, and also my earnings
.
Should i loose my earnings just because i purchased a godrej wm?.

Is it that the godrej staff know how to send messages without even thinking about their responsibilities? This is customer friendly?

When i was abroad also i purchased and used godrej fridge. But now i am really reluctant to recommend my friends to go for godrej appliances.

Thanks,
H v s moorthy

Dear sir/madam,

We have booked refrigerator on 23/01/218 and desired delivery date 25/01/2018 at pune till date delivery not received.
I am taking follow-up from 10 days no one responding for the same query and your executives are giving daily one new reason.

Sales executive no - 914989 (Rohit), also called to ganesh (Manager) - mob. No - [protected] and boss alok - [protected], akshay (Warehouse) [protected].

I have been taken more follow-up from the above mention of your employees.

Kindly take action against the same.