Godrej Appliances Complaints & Reviews

Sir,
I have to ac of godrej which was bought on 2016 april 29 from sigma home appliances edavannappara, malappuram, we rarely using both in our home as we are out of station may time during the period. Now one is not getting cool and checked with a technician and he told that fan in compressor is not working.

Number on compressor: [protected]

Could you have any provision to replace me the same...

[protected]@gmail.com

Dear sir,
Our refrigerator is not working for 1 week so i wanted u to take immediate action on it and repair it as fast as possible. Fridge has buyed before 5 years but we have repair for 3rd time. The problem is its not getting cool since 1 week it is geeting so problem for us, so please i request u to come and do repair as soon as possible. If possible come today also.

Yesterday, i purchased a refrigerator (Model: rd edge pro 210 ds 3.2/2017) from local camp of the company. The sales man, mr. M. Ali described all details of the show piece model and told that they'ld deliver another seal pack model. When the model came, its back side cover clip was found loose. But salesman said, "within 04 hrs a technician will visit and will replace the clip." but when technician came, he didn't replaced it rather than just repaired it. The new product is looking like odd for this fault. Yesterday night refrigerator running time suddenly identified cold air leakage from below side corner. The door gasket is not being closed at that corner. Today morning called toll free number. They replied, "server is down. Please call later." then called the technician again and again. But he disconnected the call each time. Then contacted with the salesman, and his reply was also so dissapointing that please contact service centre. Now i'm very very upset with this faulty product. Please take some action or suggest me what to do.

I complained about malfunctioning of my washing machine knob on 17 th december. The man sandip tripathi came and repaired it on the 19th december 2017. The same switch malfunctioned. Again in january 17th 2018, the same switch malfunctioned. And a complaint was lodged. Now the mechanic demanded 1550/- to replace the knob. This is pure cheating.

It it were to be replaced, why harass the customer???. How can a mechanical switch cost so much??

I was happy with samsung but some one insisted on godrej. I regret my decision.

Dear sir,
I am malay ghosh residing at, 233, pratapgarh new road, kolkata - 700049, wb. I purchased a refrigerator model no. Godrej rt 241pd 3.4 silver on 25/04/2017 from great eastern trading co. At 277/2/1 b. T. Road, sinthimore, kolkata - 700 036 (Invoice no. 13/sa/1718/02158). I am facing problem with this refrigerator and i informed godrej customer care department over phone several times, godrej representative / service engineer (From mondal refrigerator co., kolkata) came to my house but our problem not yet not solved.
For your easy reference i am mentioning the complain details :-
(1.) k[protected]st june 2017 (2.) k[protected]th june 2017 (3.) k[protected]rd july 2017 (4.) k[protected]th july 2017 (5.) k[protected]nd july 2017

Godrej customer care representative informed me that my complain is open so it is not required to complain again, they will inform the service center. After that godrej senior technician mr. S. N. Adhikari, with his assistant, visited our house to find the problem, but problem was not solved. Again i informed godrej customer care and mr. S. N. Adhikari as well, they told me that my refrigerator will be replaced shortly. After that on 06th september 2017 your delivery person came to replace the refrigerator but i found that the new refrigerator was of another model and lower grade also, so i refused the replacement.
In this situation i mailed [protected]@godrej.com on 1st november 2017 and informed godrej service center. Currently due to your defective refrigerator me and my family is facing problem continuously till date. I do not got any response from godrej end. Then wrote 04 letter godrej mumbay office, godrej kolkata office, great eastern trading sinthimore and godrej service center m/s mondal refg. Kolkata. I express my letter if they don't take action within seven days from the date of receiving this letter, i will go to consumer court with all relevant documents. After that they call me over telephone and said they will repay/refund the actual value (Without any compensations) even i have got email from they are end i reply to them over mail if they are able to refund the money writhen seven days and according to they are guide line i attach my aadhaar card and pan card in spite of that they do not reply.

So in this circumstances my family continuously facing problem damage of store materials, like vagitables, fishes, met etc. As a result of our financial loss encoring day to day. I / our family need your kind co operation and proper justices.

So i hope that you will take necessary action as early as possible concerning my problem.

Thanking you,

Malay ghosh
#[protected] / [protected]
Email id :- [protected]@gmail.com
Note: i submit the letter with xerox copy of all document on 16th january 2018 of your barasat office. Please find the attachment receiving copy of the letter.

Dear sir,
Myself a psu employee since 2004, please note that i had booked for purchasing the new washing machine of godrej (Modle no.651 phu red metalic colured) on 04.12.2017. For this, executive of godrej mr. Sayed (Mobile no.[protected]) has colleceted the cash of rs.500/- (Receipt enclosed) from me. He assured to delivery the product by two days. However, they could not delivery the product till date. I contacted them at several times they informed that the delivery is getting delayed due to non availibility of product and trying insisted to take the another available product which i have already refused to purchase. Yesterday, they called me informed that the product is now received and will delivery on the same day. I wait to receive the product whole day. However, it is unfortunate that neither they deliver the product nor they did not receive the call.

In view of the above, i humbly requested you to solve the matter at the earliest or return the advanced amount with interest to me.

Regards,

B bera
Mobile no.[protected]/[protected]

On 20/9/2017 mr subir das, sales executive from godrej appliances, salt lake visited and got application form signed and took a sbi-cheque of rs.500 assuring delivery of 290ltrs refrigerator on exchange sale by 22/9/2017. It was neither delivered nor my advanced rs, 500 refunded till date. My several reports to mr. Bhargav, became futile. No reply, no refund

My semi auto washing machine ws 800pds/ 8.0 k. G. - gold sprinkle purchased on 10.08.2016 vide invoice no. Bbs/sa/1617/04225 dt 10.8.16, needs immediate replacement of the knob... Which i had reported to the service centre/ company executive and to the head office...
About one dozen mails were given/ about 50/60 telephonic reminders were sent...
But no response till today even after elapse of about two months...
If this is the response to the complaint during the warranty period; what to expect beyond the service period from the company?

Godrej appliances — rusting on door

1 review
Ad [protected]@1234 on dec 22, 2017
Mark as resolved

I have bought godrej single door refrigerator on 2010, which is having a warranty of ten years. The door started rusting and it increases in other parts of refrigirator also.
The details are as follows

1-purchase date - 26/04/2010
2- name - ambrish kumar singh
3- product - ref-gde 19 c2 brushed steel (Godrej)
4- mobile - [protected]

The team has taken action but.. I am not satisfied with your team and there is no confirmation call or mail to me and you say that the problenm is resolved. My refrigerator's door rusted and its look vey bad. Please reopen my case and make further process urgently, and please dont told me the refund of 30% because my fridge model door is not available. You make me warrenty and if you dont fullfill your conditions then its not reasonable thing. Gordrej is a big brand name and these things make its shameful... I believe that you take action against it as soon as possible.

Hi i am mustufa gari here. I have bought a refrigarator on 22mar2017. The model no. Is godrej ref rteon290sd4.4s. I stay in vasai and there is frequent problem of power failure but as i have noticed that the fridge i bought is stabilizer free and now a days all fridges comes with a stabilizer inbuilt.in just two months the fridge stopped working and i called the customer care. The engineer checked and told that the electrical circuit have failed and he installed a new circuit. As instructed by the engineer and for a safe side we also installed a godrej stabilizer which costed me 2300 rs. But again during new year same problem occurred. The electical circuit failed and fridge stopped working. This time the engineer again installed a new one but the fridge was still not working. The next day senior engineer visited and told that the new circuit installed was defective and again he installed new one and now the fridge is working. But i am not satisfied with this at all. Its a new fridge and it stoopped working twice in just a year. The electrical circuit costs 3900 rs and i am not sure if the new circuit will work for another 6 months also. I want godrej to give a new fridge as a replacement of this one and i fully deserve the same. My current complaint no. Is b[protected].

We have purchased -1-washing machine godrej td2d mumbai (Vikhroli head office) mumbai. The machine was purchased on 31/12/2017. Total amount paid was rs.14, 500/-. We have been making complaints on delivery time on godrej sales head mr shakil & mr girish varme that the washing machine are defective however, there is no proper response. You are requested to arrange for refund of washing machine immediately. (Tejas rane) a2/501 giridhar vihar, lal seth compound, gadav naka, bhandup west mumbai -400078 (Mob no - [protected])

Name: aparajita sengupta
Call no.222242, dt 21/12/17
Appliance: microwavw oven

Please be informed that the godrej service centre nearest to my house has not attended my repair request for my microwave oven and has reduced me to a state of a begger. Please follow the course of events below.

1. 20/12 repair registered through call centre for repair of microwave oven (Outside warranty) which was not working (Smoke and burnt smell was felt when switched on and bulb was not glowing)

2. 21/12 technician visited
Service charge of rs. 355 was paid.

3. 22/12 technician came and replaced a transformer. Still the smoke was seen when switched on. No repair work done.

4. 23/12 - 27/12 i was out of station. The technician had requested me to call him when i return.

5. 28/12 i called the technician but my time did not suit his. Repair work not attended.

6. 29/12 when i called the service centre and reminded them that i had already paid the service charge and am ready to pay for the charge of the parts they insisted that i have to pay it once more. I receive an sms that the repair will not be done as i have refused to pay.

I regret buying a godrej product now since i am used to getting seamless serivice for my appliances of other make.

I need also to spread word about the dismal service of godrej at least in howrah.

I am a user of your microwave oven for the last one year. Now it is not functioning. I contacted for repairing. No one attended my case. But a sms came to my mobile from [protected], that the problem is solved and an amount of rs. 335 is received from me as service charge. I haven't paid any amount and the oven is not repaired. Please inform me that from whom i can get the oven repaired.

I have logged a ticket for my washing machine which is not under warranty. So one of the technician visited my home and he charged 600 rs/- and not even given receipt for it. And also which hurts me very badly is he is not even fixed the product. He said he can not fix the item in my home and he asked me to send the product to office.in that case why he charged for doing nothing. Is it fair to take someones money like this. If i send the product to their office also courier company will charge minimum 2000 rs for transportation.

Dear sir
I would like to inform you that myself ram naresh verma made a purchase of fridge from your company i. E. Godrej on dated 18/8/2011 with 10 years warranty. From last few months, i have been observed some rusting on the door of aforesaid fridge. Other than rusting, there is no other problem/ issue with this fridge. I have lodge several complaints on the toll free number of godrej ([protected]) whose details are as follows:
1st complaint on dt 24/07/2017 vide ref no - z[protected]
2nd complaint on dt 17/08/2017 vide ref no - z[protected]
3rd complaint on dt 31/10/2017 vide ref no - z[protected]
4th complaint on dt 25/11/2017 vide ref no - z[protected]
5th complaint on dt 04/12/2017 via mail [protected]@gmail.com to [protected]@godrej.com
6th complaint on dt 05/12/2017 vide ref no - z[protected]

In every complaint, it has been noticed that the responses of your engineers were totally irresponsible / negligible and they were not taking any pain to resolve my grievance. Moreover, my entire complaints were dissolved without attending my aforesaid complaints and no any physical visits were made by your executive.
Moreover, it is also necessary to brought in your knowledge that i have shared this incident with the consumer forum vide ref no 524573 dt 30/11/2017.
The details of my purchased fridge are as follows:
Model no : gfe32ty/2011
Gross volume : 305 liter
Net volume : 281 liter
Purchase date : 18/8/2011
Registered mobile no : [protected]
Hence, it is requested you to please resolve my aforesaid grievance on immediate basis for being a regular customer to godrej and also for maintaining same faith on godrej products. If, i did not receive any positive response from your side then i would take appropriate legal steps against your company. I you’re your company will not disappoint me.

Thanking you
Your’s truly
Name: ram naresh verma
Add : 6/168, ganga vihar, khora colony,
Ghaziabad, u. P 201301
Mob : [protected]

Sir,
I made one complaint to the company to provide one damaged knob of the godrej washing machine ws pds/8.0 kg semi auto wm-gold sprinkle, since it is under warranty period... But, the company could not be able to provide the same even after about one month of my request to the regional office at bhubaneswar, odisha.
If it is the policy of the company towards the consumers in the city like bhubaneswar; what to expect from the company in the remote areas?

I have bought godrej single door refrigerator on 2010, which is having a warranty of ten years. The door started rusting and it increases in other parts of refrigirator also.
The details are as follows

1-purchase date - 26/04/2010
2- name - ambrish kumar singh
3- product - ref-gde 19 c2 brushed steel (Godrej)
4- mobile - [protected]

The team has taken action but.. I am not satisfied with your team and there is no confirmation call or mail to me and you say that the problenm is resolved. My refrigerator's door rusted and its look vey bad. Please reopen my case and make further process urgently, and please dont told me the refund of 30% because my fridge model door is not available. You make me warrenty and if you dont fullfill your conditions then its not reasonable thing. Gordrej is a big brand name and these things make its shameful... I believe that you take action against it as soon as possible.

I have been using godrej good knight active plus mosquito repellent for last few months. Recently i bought a new active plus cartridge for the same from a grocery store in pune. It was a sealed cartridge as usual.

After about 2 - 3 days i realized that there was no more peculiar smell of repellent in the room and eventually i started noticing mosquitos trying to bite me at night.

After that i was wondering what's wrong and closely inspected the cartridge just to find that it had too short wick. The wick did not extend up to the full bottom of the cartridge. This appears to be a manufacturing defect that went undetected in the quality check. See the attached photo. The wick is not of sufficient length to trigger the required capillary action to pull the liquid and vaporize the same in air. It does not extend upto the full length of the cartridge. The repellent has just been heating and may be overheating as a result of that without pulling the liquid from the cartridge.

Unfortunately there's no way to inspect this product before purchase.

Sir i am compliant given to c/c no. They send one personae. He sed my fridge comprer is totally damage. Do you can change it or service cost almost rs 6000
It well come sed and service cost rs 350 given. But i jest rs 450 only played now my fridge runing good.
What i am saying meens youer service is very very povera. And pls send my service cost rs 350. Thank u

Hi,
I purchased a godrej fridge 251 cts 5.2 (N orchid siler) on 1st of feb 2017 from shop
Gupta enterprises 26/26 gali no 11 vishwas nagar, shahdara delhi-110032.
Using of few days we found defrost was not working and black spot are all over in the fridge.
We raised complaint regarding this to godrej. A technician visited to our home he told us fridge has defrost problem which is not working starting and some gas is leaking in the fridge which is very harmful for our health. When i told him to do something to fix the problem
He misbehave me and told me i cannot do anything to fix the problem you clean the fridge
Yourself or call godrej company. I felt very bad to hear this type of statement of godrej technician.

After few days i again raised complaint to godrej regarding this black spots and defrost problem.
Complaint no (D[protected]) date-10/11/2017. Their technician again visited to our home he saw my fridge and clicked pics of black spots and defrost problem but he is unable to understand the actual problem
And told me he will submitted all pics to their senior and will gave you solution, also told me
Godrej company will call you in 2-3 days. I was waiting to godrej company's ph call but company
Didn't call me and closed my complaint without solution my problem. They are very bad of customer handling company.
I called to godrej company and asked about my complaint and its solution their customer service
Person told me we closed you complaint. I asked to her but technician told me company will call you for your solution of problem. I was shocked to hear to this about godrej company behavior.

I again raised complaint regarding my fridge problem, complaint no (D[protected]).
Date-18/11/2017. Same technician visited to my home he again did same clicked pics and etc. Now he told me that he cannot do anything thing company will do all. Company will replace the fridge or fix the problem.

I make the call to godrej company and told my all problem they told me company will send
Senior technician he will handle my problem. Complants no (D[protected]) date-21/11/2017. Their senior technician mr amit sharma mobile#[protected] visited our home and saw problem of my fridge he himself cleaned my fridge's black spot and told me his guarntee spots will not appear again if spots appear again call him he provide his mobile no to us. But 3-4 days black spots appear again. I called him agian he saw and clicked pics and told me company will provide you solution.

I called to company he again send a technician and he told me he cannot do anything company
Will provide you solution, but company did not provide me still any solution.
I visited their franchisees which is located in m/s gunjan technologies pvt. Ltd. H. No, 62
G/f vijay block laxmi nagar. Where i talked to mr. Aneesh mobile #91-[protected].
I explained him to my problem regarding fridge, his answer was that company will provide you solution or will replace your fridge. And request me give me one day to solution our international
Technician will saw your problem and we will give you replacement of fridge.
Their sr. Technician visited our home and he opened the fridger and cleaned all fridge himself.
But after 3-4 days problem occurred again.
I am very fed off regarding my fridge and godrej company and their technician. I am shocked that their technician don't have any knowledge regarding problem and fridge. As per their statement they are making me fool and godrej company is not like that as i am seeing. They do not solving my problem. Gupta enterprises shop dealer is not supporting me. All are making me fool.
Still i am facing problem. If this issue will not resolved, so i have to file this case in consumer court. I will also file 2nd case regarding this carban gass leaking in my fridge which is harmfull for my family members health. So request you to please do the needful
As early as possible. Please understand my problem because you are also a customer of any other brand.

Looking for early and positive response.

Regards,
Mrs krishna singh