Godrej Appliances Complaints & Reviews

Your service technician is not known about how to use service kit, i have used a big service kit container for making cake in convection, the container melt and damaged totally, your service technician said that the service kit can be used in microwave / convection, he has not enough knowledge, please give proper training to your technician and one big container of service kit may please be provided to me at the earliest.
Thanking you.

Respected sir/madam,

With the above reference complaint no. B[protected]

I would like to make some reference for your kind attention :
1) complaint registered on 16/09/2017 today's date 02/10/2017 almost 17 days
2) i have got message on 28/09/2017 that some technician are coming to visit, our home, my family postponed our religious function ceremony due to your message, but in vain no technician turnedup for any job work associated.
3) three times called to your toll free number for re complaining and want to know the status of your highly appreciable technician muharat to come at our small lower middle class person home.
4) as per your website your production for my split air conditioner is in continue and as no parts available for 20 days is illogical.
5) technician prior come for checking the status of my ac are not in good shape of knowledge of the product.
6) prior history you can check of my mobile number, you can come to know that for cancellation of second ac refund amount of rs.1000/ i have to move to consumer complain forum for the same and after 8 months i have got my money back without any interest or any compensation.
7) for this time i am giving 5 days from today, to ressolve my complaint no. B[protected], either i will forward this compalint and this email to consumer complaint forum for further discussion.
8) we lower middle class family having sleepless night in this humid and hot climate of mumbai from last 20 days, no amount will compensate for the same.

Awaiting positive reply from your corporate governance.

Any positive feedback is highly appreciable.

Thanks & regards

Jignesh vyas / prajakta vyas

Dear sir,

Thanks for your response for my grievance made n 20.09.2017.

A senior technician named shri. Parameswaran came on 26.09.2017.

He looked into the fridge thoroughly and finally told that there was some problem in the freezer area.

To support this he fitted an apparatus (Godrej smart care/frost care) supporting frost/defrost functioning.

When i asked for the external fittings, he told that nowadays there were problems with single door fridges of all types of other brands also and it was common now using the external apparatus supporting the frost/defrost functioning.

He asked us to wait for a week to see the changes due to the fitting of the apparatus.

We half heartedly (However eagerly) accepted thinking that the problem would come to an end within a week.

But till 03.10.2017 the same problem continued (Ie. Ice formation in freezer and no melting effected at all).

I called him on 04.10.2017 (When he was out of station) and today on 05.10.2017 he came and inspected the freezer area whether it was functioning properly or not.

The freezer area was in the same condition on 05.10.2017 as it was on 26.09.2017.

He said the fridge seems to be in working condition. (We do not know on what basis he told like this).

I asked him about the ice formed in the freezer on 26.09.2017 and/or even before, was still there and not at all melted.

Then he took a photo of the freezer and the inner portion having tollfree number and your logo.

While asked for the inference about the present condition, he told that he would give a report to his higher ups and we would be receiving phone calls from cochin within two days based on his report.

This is the present position.

I have attached a few photos for your reference.

Hope you will do the needful and make my fridge running in good condition.

Thanking you,

Yours sincerely,

G. Meenakshisundaram (+[protected]
"lekshmi prabha"
Tc.29/463 (1), ground floor
Kavaradi mukku
Palkulangara
Pettah
Trivandrum
Kerala 695 024 dear sir,

Thanks for your response for my grievance made n 20.09.2017.

A senior technician named shri. Parameswaran came on 26.09.2017.

He looked into the fridge thoroughly and finally told that there was some problem in the freezer area.

To support this he fitted an apparatus (Godrej smart care/frost care) supporting frost/defrost functioning.

When i asked for the external fittings, he told that nowadays there were problems with single door fridges of all types of other brands also and it was common now using the external apparatus supporting the frost/defrost functioning.

He asked us to wait for a week to see the changes due to the fitting of the apparatus.

We half heartedly (However eagerly) accepted thinking that the problem would come to an end within a week.

But till 03.10.2017 the same problem continued (Ie. Ice formation in freezer and no melting effected at all).

I called him on 04.10.2017 (When he was out of station) and today on 05.10.2017 he came and inspected the freezer area whether it was functioning properly or not.

The freezer area was in the same condition on 05.10.2017 as it was on 26.09.2017.

He said the fridge seems to be in working condition. (We do not know on what basis he told like this).

I asked him about the ice formed in the freezer on 26.09.2017 and/or even before, was still there and not at all melted.

Then he took a photo of the freezer and the inner portion having tollfree number and your logo.

While asked for the inference about the present condition, he told that he would give a report to his higher ups and we would be receiving phone calls from cochin within two days based on his report.

This is the present position.

I have attached a few photos for your reference.

Hope you will do the needful and make my fridge running in good condition.

Thanking you,

Yours sincerely,

G. Meenakshisundaram (+[protected]
"lekshmi prabha"
Tc.29/463 (1), ground floor
Kavaradi mukku
Palkulangara
Pettah
Trivandrum
Kerala 695 024

Sir
I had bought one godrej almirah/storewll from m/s wardhan corporaation, the mall, shimla, which was displayed at the showroom having a locker, shelves, hanging wardrobe space etc. But due to confusion they had assembled the godrej slimline 2sh almirah at my house, which has no locker etc. As shown in the showroom. While asking them to change the almirah the showroom clearly denied and said that the selected almirah from the company catalogue has been supplied since the almirah supplied is not so popular and it is difficult to sell it to other customers. Moreover assembled almira can not be changed.
Pursue this case and do the needful to change the same. The difference amount will be paid.

Rajdeep bux
[protected]

I have purcheged one refrigerator on 26/01/2016., model no godrej rt eon 269p-3.3/260 ltr ref indigo floret. Refrigerator is not working from 13/09/2017. I have informed to service center
Complaint no is 148013,
Every day i am requesting the service center to solve the problem. Till now they are not resolving the problem, refrigerator is not working,,,,,,,, please give the attention to this problem

Hi,

With utmost regret, i am writing this to you after loosing faith in godrej. Please note, on 29/9/17 we have registered a complaint regarding my refrigerator godrej pentacool bearing complaint no. D[protected]. The fridge is not working & with zero effective cooling. Even after 5 days of continuous followups from your cre mr. Ajay, we have not received any satisfactory response. He gave contact details of the local service center head mr. Ravindra sharma who very rudly acknowledged the call saying that your fridge can not be operated without even sending any technician & disconnected the call. Such a behavior was not at all acceptable as we have taken an godrej amc which is valid till 05/03/2018 & are rightfully eligible for getting our complaints corrected & resolved.

Today i. E on 03/10/17 again i registered a complaint bearing complaint no. D[protected], but the response was same as mentioned above.

Would request you to urgently intervene your higher officials & get the trouble resolved.

As advised by call center i have requested for service (Out of warranty). Sai service center in pune contacted me in pune & repaired the refrigerator on[protected] by changing timer & sensor. From 25th sept-17 refrigerator is getting switched off. After contacting sai service centre they are not responding till now. Now they are not answering the phone

Bought washing machine wta eon 650 ci [6.5 kg] in exchange, 2 weeks back on 15th sept... It is not working properly having noise problem due to balancing ring. Raised complaint with godrej smartcare, service engineer has visited and advised change in balancing ring however later suggested that due to stock unavalability ring could not be changed in next 4-5 days... I am very disappointed with godrej.. Its very bad customer experience...

Refrigerator motor is working and no cooling effect. Please do needful. Invoice no : nna 5833 dtd : 31 jan 2012. It was working smooth till 27 sep 2017. The house was locked for 3 days as none was available at home. But the refrigerator was working all these days, when reached back on saturday, 30 sep 2017, it was found not working and there was no cooling effect. All the items stored inside got spoiled and there is some stinking smell all over kitchen.

I bought godrej frost free fridge 290 ltrs rt eon 290 p 3.4 denim petals on 17.1.17 from viveks. Within 8 months board was fully burst. I called a service center and they tried to replace the board and l am not satisfied won't allow to replace the board. Kindly you see that photo i attached with this. Kindly i request you to replace the whole unit.

I has purchased godrej refrigerator on 01/09/2017 and in within 20 days the door got broken and it fall on my mom due to which she was injured. It was very surprising for me to see a brand company like godrej has defective product. I want a immediate action to be taken on my complaint and want a replacement. I am accepting a call from the concern department

Thanks & regards
Delnaaz shaikh
[protected]

1. Received sms regarding services as no. K[protected] & k[protected] on 26/09/17. On 27/09/17 at 4.14 sms received that k[protected] & k[protected] completed. Please note that i have not requested any services from your end. Very eager to know the matter.

2. The water purifier installed on 09/12/14 (Mobile no [protected]). First renewed on 27/09/15 as per no 1947308 again advanced renewed as per your service center phone call on 24/04/16 vide no 2008088 upto 09/12/17.

During october 16, service center phoned me for exchange offer. I was interested to install ro (Mobile no.[protected]). Send your representative. I have told & shown details of gp 200's vouchers (Purchase & renewal). Your representative assured me after discussion with senior that advanced amc will be refunded after giving formal application to zonal manager & given the same on 19.10.16 & rs. 500/- would be given for existing water purifier gp200. It is unfortunate for me that i have not received any amount from your end till date. Ultimately i have got a bitter experiences from godrej & never install godrej to my home as well as to other.

I have brought a godrej refrigerator rbeon nxw 380sb2.4 cos s. No.[protected] from sony electronics opp sainik petrol pump bareilly u. P, i have complained so many times as it stopped working severel times as i brought it from the date 29 aug 2017. I paid rs 50000 for the refrigerator. After complainig also no one visit at my house and i am totally harassed now from the godrej sales and service.
Please take an strict action within 48 hours.
Now i really want to replace the refrigerator so please help me out of this problem

Dear all,
I have taken a godrej refrigerator on july24th 2015, bhubaneswar, odisha.in july 2016 my refrigerator started giving sound in freezer and its not cooling properly.
Again this year i am facing the problem with godrej refrigerator.
Is this the quality of refrigerator.
For this refrigerator i am giving complaint every year and it is really irritating.
Is this the godrej standard to deliver poor quality product to customer.

Contact number is [protected]

Location : nayapalli, bhubaneswar, odisha

I had purchased godrej eon 650 pf from national electronics kannur kerala on 22/1/2016. From the very start this machine had given me problems.in the span of 20 months this machine was out of service for almost 6 times that means in every 3 months ur technician had to attend to my machine. Once i had to transport this machine to ur service centre and i had to wait for almost one month to get back the machine. Even now the machine is out of working condition. Complaint was registered on 20/9/2017 call no [protected]. Ur technician attented the machine and he was not able to rectify till date and i don't know how long it will take. I am really surprised how reputed company like godrej is suppling such substandard machine to the customers. My humble request is to take back this machine and supply me a fresh one. I am really fed up and i am thinking of going to customer court. But i dont want to spoil ur reputation. Thanks and expecting for a favourable reply at the earliest.

Application no.[protected]. Amc from 21.9.17 to 20.9.18.
Amc paid s 3640 indian bank cheque no 078875 dt 21.9.17.
This amc is renewal of my earlier amc.
Name : hari moorthy.
Mobile : [protected] /[protected].
On 23.7.17sevice was done and the service person told that "ac indoor coil is leak" and has to be rep;aced by you. He told me that a claim has been made and as soon as it come from factory the same shall be replaced. But till date the same has not been done. Now the a/c is not working and probably gas has to be filled. Hence please send your service people urgently with " a/c indoor coil.

Hello sir
I am bharat from 10, sindhuwadi ghatkoper, i have repair my washing by authorize service center, the person come from yours side said 3 parts have to change then its works properly. I clearly asked that men if there is more amount i have to pay then have to go for new machine he said no that a finely amount its works rs. 3720 after paying within a 4 days some problem, again he say now pay approx 3500 more for other part, i cant understand, after that no one have to support bus you have to pay. Rs 3720 already i pay i got one simple paper in my hand on invoice copy gogrej brand doing like that kind of work i never think

Called godrej customer care aug 10 to order 2 a/c remotes. Rep came 2 check remote, placed order, said would be delivered in 2-3 days.

Collected visit (Not requested by me, was forced upon me) charge of rs 400. Initially asked rs.800 because i asked for 2 remotes.

Haven't received​ remotes till date. Followed up twice. It is over 1½ months now.

Dated 12.05.2017 buy a refrigerator 185 invoice no-80i/93234255, now it
Is damage found,
Your technician send report dated 13.05.2017, now i received a call
([protected]) and told me 10-15 days need to replace it, it is not
Acceptable, also refund application hard copy submit godraj salt lake office but 1month later
Till today product amount not refund
I request to you please look into the matter and do the needful
Regards
Rajiv
[protected]

Dear sir,

Good morning.

I am one of your ordinary customers (Said to be a valid customer during the purchase of your product) having a very good godrej table and chair bought 25 yrs ago and a fridge (Said to be good).

This fridge was bought on 03.04.2015 at cochin, kerala while i was working there. After a few months i had some problems some four or five times during may, june, july, 2015. Only after several times of your technicians visit, it was told that the fridge had some manufacturing defect and it was replaced by a new one on 14.08.2015. Before getting this problem solved we were fed up very much. The purpose of buying a fridge was defeated, because of the fault and frequent contacts over phone and in person to rectify the same.

Now we are at trivandrum, kerala.

During march, 2017 we again started facing all sorts of problems a fridge can give to its users and your people at trivandrum came and started attending the same. The dates were 27.03.2017 (The date on which i took an amc for three years paying rs.2, 459/-), 17.05.2017, 22.05.2017, 02.06.2017, 14.06.2017, 07.09.2017 and 11.09.2017.

(During 27.03.2017 to 07.09.2017 the technicians at trivandrum did wonderful help by refilling gas, replacing door, took the fridge to the their place and corrected a bend in the body through which air was coming inside through a very small gap between the body and rubber feeding in the door).

When we felt partially happy, again the vegetables, milk and other products started decaying.

We called tollefree people on 07.09.2017.

On 11.09.2017 the technician came and we showed all the mobile shots of the decayed vegetables and flowers. He did something and it was ok for some days.

On 20.09.2017 again the vegetables started decaying.

Now today i thought of calling the tollfree number as usual. But something made me to put the grievances in your site, and hence this representation.

I am very happy the trivandrum technicians responded very well to my complaints did the jobs well, but the purpose was not materialised.

I don't want to complaint anybody.

We are not fresh users of fridge, as we had used three types of various brands herebefore.

Now i leave it to your goodselves, whether you will try to adhere to the happenings and make a remedy for the same.

I am 101% sure that the present condition of the fridge will never change unless the correct fault is located and rectified.

I have the least hope over godrej officials in giving me a permanent solution for my loving godrej fridge.

I feel extremely sorry for putting the above bitter experience before you, but it is the truth.

I would be the most happiest man in the world, if this letter is handled fruitfully.

Thanking you,

Yours sincerely,
G. Meenakshisundaram (+[protected]
"lekshmi prabha"
Tc.29/463 (1), ground floor
Kavaradi mukku
Palkulangara
Pettah
Trivandrum
Kerala 695 024