Godrej Appliances Complaints & Reviews

Refrigerator motor is working and no cooling effect. Please do needful. Invoice no : nna 5833 dtd : 31 jan 2012. It was working smooth till 27 sep 2017. The house was locked for 3 days as none was available at home. But the refrigerator was working all these days, when reached back on saturday, 30 sep 2017, it was found not working and there was no cooling effect. All the items stored inside got spoiled and there is some stinking smell all over kitchen.

I bought godrej frost free fridge 290 ltrs rt eon 290 p 3.4 denim petals on 17.1.17 from viveks. Within 8 months board was fully burst. I called a service center and they tried to replace the board and l am not satisfied won't allow to replace the board. Kindly you see that photo i attached with this. Kindly i request you to replace the whole unit.

I has purchased godrej refrigerator on 01/09/2017 and in within 20 days the door got broken and it fall on my mom due to which she was injured. It was very surprising for me to see a brand company like godrej has defective product. I want a immediate action to be taken on my complaint and want a replacement. I am accepting a call from the concern department

Thanks & regards
Delnaaz shaikh
[protected]

1. Received sms regarding services as no. K[protected] & k[protected] on 26/09/17. On 27/09/17 at 4.14 sms received that k[protected] & k[protected] completed. Please note that i have not requested any services from your end. Very eager to know the matter.

2. The water purifier installed on 09/12/14 (Mobile no [protected]). First renewed on 27/09/15 as per no 1947308 again advanced renewed as per your service center phone call on 24/04/16 vide no 2008088 upto 09/12/17.

During october 16, service center phoned me for exchange offer. I was interested to install ro (Mobile no.[protected]). Send your representative. I have told & shown details of gp 200's vouchers (Purchase & renewal). Your representative assured me after discussion with senior that advanced amc will be refunded after giving formal application to zonal manager & given the same on 19.10.16 & rs. 500/- would be given for existing water purifier gp200. It is unfortunate for me that i have not received any amount from your end till date. Ultimately i have got a bitter experiences from godrej & never install godrej to my home as well as to other.

I have brought a godrej refrigerator rbeon nxw 380sb2.4 cos s. No.[protected] from sony electronics opp sainik petrol pump bareilly u. P, i have complained so many times as it stopped working severel times as i brought it from the date 29 aug 2017. I paid rs 50000 for the refrigerator. After complainig also no one visit at my house and i am totally harassed now from the godrej sales and service.
Please take an strict action within 48 hours.
Now i really want to replace the refrigerator so please help me out of this problem

Dear all,
I have taken a godrej refrigerator on july24th 2015, bhubaneswar, odisha.in july 2016 my refrigerator started giving sound in freezer and its not cooling properly.
Again this year i am facing the problem with godrej refrigerator.
Is this the quality of refrigerator.
For this refrigerator i am giving complaint every year and it is really irritating.
Is this the godrej standard to deliver poor quality product to customer.

Contact number is [protected]

Location : nayapalli, bhubaneswar, odisha

I had purchased godrej eon 650 pf from national electronics kannur kerala on 22/1/2016. From the very start this machine had given me problems.in the span of 20 months this machine was out of service for almost 6 times that means in every 3 months ur technician had to attend to my machine. Once i had to transport this machine to ur service centre and i had to wait for almost one month to get back the machine. Even now the machine is out of working condition. Complaint was registered on 20/9/2017 call no [protected]. Ur technician attented the machine and he was not able to rectify till date and i don't know how long it will take. I am really surprised how reputed company like godrej is suppling such substandard machine to the customers. My humble request is to take back this machine and supply me a fresh one. I am really fed up and i am thinking of going to customer court. But i dont want to spoil ur reputation. Thanks and expecting for a favourable reply at the earliest.

Application no.[protected]. Amc from 21.9.17 to 20.9.18.
Amc paid s 3640 indian bank cheque no 078875 dt 21.9.17.
This amc is renewal of my earlier amc.
Name : hari moorthy.
Mobile : [protected] /[protected].
On 23.7.17sevice was done and the service person told that "ac indoor coil is leak" and has to be rep;aced by you. He told me that a claim has been made and as soon as it come from factory the same shall be replaced. But till date the same has not been done. Now the a/c is not working and probably gas has to be filled. Hence please send your service people urgently with " a/c indoor coil.

Hello sir
I am bharat from 10, sindhuwadi ghatkoper, i have repair my washing by authorize service center, the person come from yours side said 3 parts have to change then its works properly. I clearly asked that men if there is more amount i have to pay then have to go for new machine he said no that a finely amount its works rs. 3720 after paying within a 4 days some problem, again he say now pay approx 3500 more for other part, i cant understand, after that no one have to support bus you have to pay. Rs 3720 already i pay i got one simple paper in my hand on invoice copy gogrej brand doing like that kind of work i never think

Called godrej customer care aug 10 to order 2 a/c remotes. Rep came 2 check remote, placed order, said would be delivered in 2-3 days.

Collected visit (Not requested by me, was forced upon me) charge of rs 400. Initially asked rs.800 because i asked for 2 remotes.

Haven't received​ remotes till date. Followed up twice. It is over 1½ months now.

Dated 12.05.2017 buy a refrigerator 185 invoice no-80i/93234255, now it
Is damage found,
Your technician send report dated 13.05.2017, now i received a call
([protected]) and told me 10-15 days need to replace it, it is not
Acceptable, also refund application hard copy submit godraj salt lake office but 1month later
Till today product amount not refund
I request to you please look into the matter and do the needful
Regards
Rajiv
[protected]

Dear sir,

Good morning.

I am one of your ordinary customers (Said to be a valid customer during the purchase of your product) having a very good godrej table and chair bought 25 yrs ago and a fridge (Said to be good).

This fridge was bought on 03.04.2015 at cochin, kerala while i was working there. After a few months i had some problems some four or five times during may, june, july, 2015. Only after several times of your technicians visit, it was told that the fridge had some manufacturing defect and it was replaced by a new one on 14.08.2015. Before getting this problem solved we were fed up very much. The purpose of buying a fridge was defeated, because of the fault and frequent contacts over phone and in person to rectify the same.

Now we are at trivandrum, kerala.

During march, 2017 we again started facing all sorts of problems a fridge can give to its users and your people at trivandrum came and started attending the same. The dates were 27.03.2017 (The date on which i took an amc for three years paying rs.2, 459/-), 17.05.2017, 22.05.2017, 02.06.2017, 14.06.2017, 07.09.2017 and 11.09.2017.

(During 27.03.2017 to 07.09.2017 the technicians at trivandrum did wonderful help by refilling gas, replacing door, took the fridge to the their place and corrected a bend in the body through which air was coming inside through a very small gap between the body and rubber feeding in the door).

When we felt partially happy, again the vegetables, milk and other products started decaying.

We called tollefree people on 07.09.2017.

On 11.09.2017 the technician came and we showed all the mobile shots of the decayed vegetables and flowers. He did something and it was ok for some days.

On 20.09.2017 again the vegetables started decaying.

Now today i thought of calling the tollfree number as usual. But something made me to put the grievances in your site, and hence this representation.

I am very happy the trivandrum technicians responded very well to my complaints did the jobs well, but the purpose was not materialised.

I don't want to complaint anybody.

We are not fresh users of fridge, as we had used three types of various brands herebefore.

Now i leave it to your goodselves, whether you will try to adhere to the happenings and make a remedy for the same.

I am 101% sure that the present condition of the fridge will never change unless the correct fault is located and rectified.

I have the least hope over godrej officials in giving me a permanent solution for my loving godrej fridge.

I feel extremely sorry for putting the above bitter experience before you, but it is the truth.

I would be the most happiest man in the world, if this letter is handled fruitfully.

Thanking you,

Yours sincerely,
G. Meenakshisundaram (+[protected]
"lekshmi prabha"
Tc.29/463 (1), ground floor
Kavaradi mukku
Palkulangara
Pettah
Trivandrum
Kerala 695 024

Hi
Godrej company
We complain on 15-9-17
Complain no. J[protected] (See sms copy)
Sms received "" * godrej sms * technician - ajmer-shrinath ser-pankaj will be attending your call - j[protected] on 16/09/2017, with request to come after 3 - 3:30pm
Under 2 yr warranty

My machine is dead from last 5 days, hanging issue also
We have not received any call from any service person.
Nor
Any one visited yet

My queries are :
Within one and half year, more than 5 times machine become dead, what action godrej company should take?
Why no one visited on 16-7-17 and 18-7-17?
Why no one call us, when service person will visit?
What action you want to take against your service provider in ajmer, 305001 pincode?
Is this type of service / problem, will we face again with service person in future also?
After this incident, we started advising / sharing with friends not to take / buy godrej product in future.
From
Mrs manju agrawal w/o
Dr g k agrawal
(Shri har kunj) 24, state bank
Colony, near police line,
Gokhle marg.
Near badlani bhawan (Green
Sheet over our home).
Ajmer 305001 rajasthan
Phone: [protected]

Godrej company is very much irresponsible about its costumers.
I am facing this problem from last 25 days. Nobody is giving proper response.
Very poor performance overall
Respected sir/madam
I am a regular customer of godrej since 1994 and have many products of godrej but now a days your service is very much poor.
I bought a double door refrigerator on dated 27 oct 2015 but it's refrigerator part is not working from 14.08 2017 for which i complained so many times dated 25.08.17, 03.09.17, 05.09.17, 08.09.17, 11.9.17, 13.09.17 and today and call so many times to your toll free number, and to mr. Mehraj khan manager sen and to mr. Rahul kumar service center but nobody is replying properly to shortout my problem.
I have given service charge 375/- rs and pay the part charge (Fan) 600/-rs to your company representative but till today my refrigerator is not in working.
Pls shortout my problem within 24 hours otherwise i will take the help of consumer court.

My name is Kamini Barua. I have purchased a refrigerator RT EON 350 P 3.4 silver 20.07.2017 from m/s Electronic city A unit of Shaloo Sales corporation, D-77 Malviya Nagar New Delhi 110017. After installation on 20.7.2017 a authorized person from your company came on 23/07/2017 for demo and he found that Gas Ket of the refrigerator is not working properly. He after taking photo of the same sent to the concern department of your company as said by him and also stated Gas Ket would be changed within 15 days,

I have also lodged complaint to your company on 24/7/2017 for change of gasket. Thereafter I contacted shri Rakesh Godrej, Siddharth and Shri Dheeraj the concern persons of the company several times for gasket but all in vain. They only gave new date for visit of representative for change of gasket. Complaint No is 167725. It is regretted that no action has been taken in this regard. This spoils your brand image,

I have registered complaint of no cooling of my equipment on 10 Sept 2017 on toll free no.The technician visited on 12 Sept 17 inspected the equipment & told to submit the problem to his senior, they will come & do the needful .
Till that day nobody reverted from the AMC vedorside.I have resubmitted the complaint twice wherein the the telephone operator gave me no of Mr.Ashokkumar Nisad [protected] .I dailed his no 5 to 6 times, he never lift at any time, the i wrote SMS to the same no but no reply.
This is the service We expect from the vendor or concerned team.I have taken AMC of my AC till the year 2019.

Regards,

Anil Hajare
[protected]

Hi,
Name of the customer - kanaiya katarmal
Date of incident 7-9-2017
Call no b[protected]
Service center number [protected]

My email katarmal. [protected]@gmail.com.

Our godrej single door refrigerator is not working since 7-9-2017. We had requested to send somebody to repair the refrigerator. I received call no b[protected]. The problem is still not resolved. When contacted the area manager, mr. Ajay kumar -[protected], he assured that the work will be done on the same day & he promised to send somebody immediately with the part. Later, both these people stopped picking up our calls & haven't picked up the calls since.

It is hard to believe that such huge company with so many service centers, & not one service center has a single electronic part in the entire mumbai. We have been a very loyal customer of godrej since 25 years. But we will have to rethink before buying any godrej products if the service given by the company is so poor & unprofessional.

Please look into the matter as the machine is not working since 7th september & nobody is ready to take any responsibility for the matter.

Thanks & regards,

Kanaiya katarmal

Sir/madam,
I had registered a service on 26th of august 2017 in kollam kerala. A technician came two days later from godrej smart care service centre. He said ac board has certain problems and he took it back with him.. Two days later another technician came with new ac board and after certain time he said there is no problem with the board its gas leaking and he said he will send another technician next day.. He didnt even fit the parts of ac back into its origianl position.. After that nobody came for servicing and when i called to godrej service centre kollam they didnt take my call.. After that i called godrej call centre ernakukam and they said they will inform the technician... After waiting for certain days i made a complaint on 2nd september 2017.. After i registerd the complaint also there is no response from godrej service centre... Once they took the call and said there is no technician available.. So i forced to register a complaint against godrej in consumer court trivandrum.. The court will send the summons asap and will see then... Their is no need of any godrej service technicians anymore... I hired a local technician and repaired my airconditioner. I am also attaching the pics of ac that godrej technician left it like..

My name is pankaj gola i have purched godrej washing machine (Wt eon 650 pf) on the date of 07/11/2015 and you gave me a 2 year warranty on this product. And 3 month before from today (06/09/2017) i have complain my washing machine is not responding than after two day from when i complained than your technician visited and he said they will come again after two days than repair your machine but till now nobody visit for repair my washing machine and when i call customer care they always give me a new date. My all detail is mention below:-
1st complained :-
Date:-28/07/2017
Complaint id: d[protected]
Tecnician:- dinesh kumar

They closed my this complained because i refused to pay you which was totally lie they did not talk to me regard payment and see my washing machine is under warranty.
Than i complained you again on the date of
Date :- 11/08/2017
New complained id:- d[protected]
2nd technician name:- dinesh kumar he did not visit till date.
Than they appoint 3rd technician on the date 29/08/2017
3rd technician name is :- sunil kumar verma
And he is going to attend my call on 10/09/2017 but i got new message again on the date of 07/09/2017 they will come on 20/09/2017 this is on record conversation they gives me a new date but they do not come and visit they think i am full apart of all this conversation i personally call on service center they do not respond me. And mr. Sunil rawat also not pick my call.

Please suggest me what i do my money and my time going to be waste and i am totally frustrated

Complaint no q[protected] unauthorised mechanic has broken my washing machine and godrej smart care service is just eyewash they are using duplicate spares and accessories and their unauthorised mechanics are exploiting the customers in the name of godrej. Shame on the part of godrej management they are allowing franchises to exploit the customers. I request that my washing machine be repaired