Godrej Appliances Complaints & Reviews

Dear sir,
My father-in - law mr. Amal roy of bolpur, shantiniketan, west bengal bought one godrej refrigerator on[protected] from m/s b. V enterprises,
Bolpur super market, shantiniketan road, bolpur, birbhum district, west bengal and gave me for my use at asansol. This refrigerator since then been installed in my flat
(Flat no. A9/6b, sugam park, south dhadka, kstp, asansol -7133021, west bengal) at asansol. I work as chief manager (Mining) in south eastern coalfields limited,
Bilaspur, chattisgarh and stay here. We used to visit our flat every 2-3 months interval and find that the refrigerator is not cooling down due to non-working of the fan motor
Inside the cooling section.
The service engg. Of godrej appliances was called immediately who came and replaced the fan motor for a cost of rs 600.00 plus his service charge. The refrigerator
Starts functioning properly. Again when we visit our flat, the same story is repeated due to non-functioning of the fan motor. Service engg. Came and collected the cost of the motor
And replace it. Refrigerator becomes ok. This thing repeated four times including the last one.
When asked to the service engg. Of why this thing is happening again and again they were no clue of the reason behind it. The refrigerators which were kept in the showrooms
Months after month without operation, starts its operation immediately as soon as it is installed. Moreover i have one samsung refrigerator in my ancestral home at katrasgarh, dhanbad,
Jharkhand which starts operating properly even after 3-4 months of non-use. It gave no problem to us till date although we use it after 3-4 months interval.
It is very unfortunate for your company that a service engg. Is only collecting money and not able to rectify the problem permanently, even have no idea of how it can be rectified.
I want a proper reply from your end of how this problem can be rectified permanently. I do not want to spend any more money for this problem of the refrigerator.in case if
You are also clueless of this problem then my kind request is to replace this refrigerator by a new one. I want a permanent solution of this problem.

We are going to asansol on 23rd sept'2017 and stay in our flat till 1st of oct'2017. If you serious regarding this problem, then please get it rectified within the time of our stay in the flat.
I will be extremely happy if you kindly respond to my above appeal so that this problem is solved.

Encl : cash memo and other documents

Thanking you,

Yours faithfully

(Surajit bose)
Chief manager (Mining)
Project & planning deptt.
Secl bhawan
Seepat road, bilaspur
Chattisgarh - 495006
Mb : [protected]
: [protected]

I have purchased a refrigerator in may 2017.
Some defects found. Heavy water leakage, so i lodged a complaint 546777 on august 2017.
Customer care advised to local service centre for new replacement.
Now nobody response from godrej care.
Even orissa representative mr dalei also not responding my call.
We are suffering a lot due tothis defect product.

Dear sir / madam,

I premchand ram purchased air conditioner on 30/03/2017 from vijay sales and get installed in last week of april 2017. After installation of 2 or 3 day when we started ac the ac is not cooling at any stage. I had complaint in the customer care godrej. Technician attended the complaint and found there is a gas leakage and he refilled. From this month onwards again my ac is not cooling when i complaint the godrej. The technician visited to my home and found same problem of gas leakage, with in 2-4 month again and again gas leakage is coming. As per this report i got defective ac. I have already request you godrej and vijay sales to replace the, this defective ac. I don't want to repair again and again the ac. Kindly request please replace the ac. If the same will not done than i will go to the consumer court.

Thanks & regards
Premchand ram
[protected]

# company!! # people!! # service!! # product!!

Company fools us by taking amc of 6k and then if any problem occurs they just run away.. Wow!!

I bought 1.5 tons ac and within 1 years 2 months the ac stopped cooling. When the untrained so called moron engineer came he after doing fish bone anaylsis said that " saab bahar humidity jyada hai isiliye apke ac se pani girega" hahahah i felt down on my floor laughing!!

All i want to say that its been 15 days still problem not solved..

My recommendation - never ever.. Ever never.. Buy any godrej product..

Vishal gupta - [protected]

Dear sir

My washing machine is under warranty and the warranty is getting over on 20th of sep. We have given a complain before 21st aug. This is the msg we got from you:

* godrej sms * technician - kolkata-sse-ashim kr mondal will be attending your call - k[protected] on 21/08/2017

The technician came once and said spares not available. It's been a more than 20days and such a service is not acceptable. I also work for a consumer durable brand in a senior position and if your spares are not available then you should arrange for replacing with a new machine.

We are continuously calling at [protected] but we are not getting a satisfied reply.in such case we will not be left with any other option but to complain in consumer court.

Pls suggest urgently.

Rahul malhotra
M. [protected]@gmail.com

We had entered into maintenance agreement for with godrej smart care for our windows ac from[protected].
We are entitled to 2 maintenance / yr, we have received only 1 visit on 9/9 16.
Since then we have been pursuing with constant reminders - we only get false dates from customer service centres.
I also personally spoke to mr ashish kumar - head service centre & pooja and explained the situation on 7/9 17. I was promised that a mechanic will visit our home on 8/9 17. Now the call service centre disconnects the phone when i call up
The matter still remains unresolved, it s sorry state of affairs from a reputed company like godrej,
Anticipating an immediate response

I had bought a washing machine in year 2016 and got entered into extended amc for 2 years. But from the day one it started giving problem in one way or other. Several times complaint are lodged and engineer come they do some jugglery and again it stats functioning only to go out of order in couple of months. Again complaint is lodged, their engineer come and follow the same path and this goes on likewise. But now a complaint was lodged with the call center on 1st sept and accordingly their engineer visited on the same day and reported that the machine needs a spare replacement and went off saying will come back the next day, but till date none turned up with the alleged spare part to replace the defective one. When enquired about the same very many versions are given such as the spare part is yet to reach them/the engineer will visit later in the day to the spare part is yet to be intended. This type of response is never expected from a multi ntional company like godrej. I would request the company to replace the entire unit

I am using godrej dream washing machinefrom last 8 years. From last 3 months it is giving erratic sound and not sping. Yesterday i have given complaint and there represrntive has visited and said the operation board is not functiong and soft ware is not availble. Hence to be disposed and to purchase the new. His name is mr. Gautam of mysore, and charmed visiting charges of rs. 385.00.
How come a companyof such great reputation, cannot provide a software of just few years. I am not happy with the answer of their service engineer. Since i am a retired person of 65 years, i am not in a position to purchasethe same at present. I hope the companymay provide reqired software and put the m/c in working condition.
My nameis rameshkurpad, no9, mahalayalay out. Srirampura 2ndstage, mysore.23
My phone no. [protected].

I have made various complaints at call centre but in vain. I had purchased the refrigerator in jan 17 ans after 3 months only the rubber of the door started coming out. Even cooling is not happening. I have been told that they are getting some parts from mumbai. I am not able to use this fridge.
This is in warranty and i do not want this product now.
Pls get it replaced immediately.

I have a air conditioner of godrej. My air conditioner not working woprking form one month. Air conditioner motor not working from one month. I have complain on coustmer care service but i m not getting any help from the technician. Then i call to manager of godrej uttar pradesh he also talk to me and then to the technician but i m not getting any help from godrej company. Technician are not reaciving call. They are making us fool. Very bad produt godrej and very bad service.

Amc done for my fridge. Power saver charged why....??? If amc cover everything then why pay rs 550 for a part. Big companies cheat in name of amc. Common people be with aware of this. They want twice the price. Mr gautom says we customers of amc are availing the services free of cost. So please tell me why i have paid 3405 for 3 years. Please solve my problem as big name company godrej is egnoring my problem.

This is regarding the complaint against godrej appliances. I have bought a refrigerator from godrej appliances. And paying amc cheque regularly. For this year i have already paid a amc cheque 6 months back and the cheque was honoured. Last week, i felt hat there is some problem in my refrigerator and i called godrej amc dealers in nit faridabad. They refused to provide the services. I was also in contact with mr zakhir godrej employee. He said that i cant help in this case as amc dealer in nit is saying no to provide amc. After 6 days of regerous followup. Mr zakhir gave me the number of mr pankag godrej employee and told that he has conveyed the complete case to mr pankaj, when i called pankag than he refused hat zakhir has told me the complete case, in fact he has told me that its your fault. Than when i again called mr zakhir than he started abusing me and threatened me that he will kidnapp me and kill everybody in my family. And today my husband recieved a call from mr pankag that they are going to return my cheque.. Why should i accept the cheque after 6 i need my amc services.

I had a deep trust on this product brand & hence thought that i am the only one aggrieved by this product use currently and the services customer care provides, but i see a lot more persons aggrieved like me.. It seems ok with godrej & with the staff within then.. N they dont bother as well... Its a lesson not to buy any product of godrej in future..

I purchased a double door fridge and after 1 year, last month cooling issues in lower section of the fridge started.. After registering complaint online, it took 6 days for technician to visit although i was committed of resolution with 24 hrs.. Next he took 3 days to identifyand replace with the problem part - motor not working.. I had to pay rs. 1500 to get it replaced.. He replaced it..

After just 3 days of replacement, i noticed the same issues in fridge.. Foods got rotten, items got wasted, water cooling unavailable & water logging out of fridge.. I registered a complaint once again at customer care.. They assured me that i am valued to them & service would be arranged within the day and resolved and i donot need to pay to them as it is under service warranty, hahahaha, but still the problem persists & i received a msg from godrej yesterday that my complaint is closed..

I am fully disgusted with the pathetic approach of the technicians and the way we customers are fooled..

I must have been lured by the brand while purchasing it, but now hv known the worth and will try refrain myself from any other surely, if the service count is such that customers are left in despair and charged again and again making money..

Pls note - many companies lost & lose/ gain market only on base of customer service & word of mouth.. You guys are losing on that at a high speed.. Customers including me would be least bothered with it since we can sell this one and switch to any other brand with atleast good customer service..

Receipt number: 17971
No. F: 91060.

Hello,

I am professor rk panda, dean r&d, iit bhubaneswar. I purchased goods worth rs 1.34 lacs from the godrej store in kalpana chak area, bhubaneswar.
Out of the purchased items, the wardrobe and sofa are defective and despite repeated complaints over the last several months (I have visited the store 3 times, and have personally intimated the store manager amitabh samantray several times over the phone) and multiple assurances from the store, no one has come to my home to fix the defected products.
I have been a loyal gudrej customer for several years but i am so disgusted at the store manager's utter disdain for consumer satisfaction, that i have decided never to buy godrej products again.
I request you to escalate this issue to the highest authority possible and ensure a speedy redressal to the complaint, saving me of months of mental trauma. My phone number is [protected].

Regards,
Rk panda

I had visited an authorised outlet to purchase lock for my door in bannerghatta rd, franchise name pragathi galleeria. They do not have enough options mentioned in the catalog and the there is no inventory or stocks.
The employees in the outlet was not aware of the features of the product.
I was really unhappy with the services provided.
[protected]

Just as the warranty period is over, the microwave has stopped working. Made several complaints to godrej thane unit to no help. They send inexperienced technicians and even taken it with them for 15 days. They bring back the microwave and it is not working right infront of them. The supervisor does nothing and i am stuck. Crap customer service and you charge bomb on visits. The visit charges are valid one month and the technician tells of different problems. They change thermostat that is of low capacity

Washing machine service complain on 24.07.17 - compaint num 398114 is still unanswered after several compalints
We have spoken to service incharge ravi gautam, ankit mahajan and ravi then also no acction is been taken
You should be penalized for such irreponsible behaviour. We have been tired of making complaints on the toll free number also
Why is scuh a lathergic behaviuor
Shweta
[protected]

We ordered a fully automatic washing machine over two months ago. Godrej representative came and took the booking amount. Two months hence, we have not received the product. We have called their customer service, sales manager, the representative who sold the machine to us, but nothing's has happened yet. They either do not pick up the call or put up silly excuses and ask for one two days more for delivery. This has been ongoing for two months, in a city like mumbai!

The complaint is about our split ac (Model no. Gsc18fz5wnt) which is under extended warranty. The 1st complaint was registered on 1st august 2017. On 2nd august 2017, technician visited who said the gas is over. For 2 days no one came though the technician told us another person will visit. We had to call again and on 5th august another technician visited who said that there is leakage and parts needs to be replaced. Since then all we come to know is that parts are not available. Firstly, we have to follow up, no one from godrej team bothered to check the status. Its almost 1 month now and the problem hasn't been resolved yet. I demand i need to be compensated by godrej. If you don't have parts, don't be in this business. If no reply or action taken against this complaint within 24 hours, i will be initiating a proceedings in the consumer court and also won't have any lea[censored]pturned to spread this on social media.

We had purchased a washing machine (Wta eon) on[protected] pm. Item delivered to us on same evening by dealer. Regret to inform you that the item is not yet installed irrespective of technitian"s several promises that he is coming to install it.

This is to inform you that we need that equipment to be installed on urgent basis and this was well informed to the dealer while purchaseing it. The dealer promised that the machine will be installed by godrej tech. The very next day i. E 25th aug.

Would you be kind enough to look into this matter and get this machine installed as soon as possible.

Machine is purchased for house hold use and not for keeping as stock item at home.

Invoice no: tar[protected]
Texmo agencies,
Chirakadavom
Kayamkulam,
Alleppey.

Washing machine wta eon 650 ci - graphite