Godrej Appliances Complaints & Reviews

I had a deep trust on this product brand & hence thought that i am the only one aggrieved by this product use currently and the services customer care provides, but i see a lot more persons aggrieved like me.. It seems ok with godrej & with the staff within then.. N they dont bother as well... Its a lesson not to buy any product of godrej in future..

I purchased a double door fridge and after 1 year, last month cooling issues in lower section of the fridge started.. After registering complaint online, it took 6 days for technician to visit although i was committed of resolution with 24 hrs.. Next he took 3 days to identifyand replace with the problem part - motor not working.. I had to pay rs. 1500 to get it replaced.. He replaced it..

After just 3 days of replacement, i noticed the same issues in fridge.. Foods got rotten, items got wasted, water cooling unavailable & water logging out of fridge.. I registered a complaint once again at customer care.. They assured me that i am valued to them & service would be arranged within the day and resolved and i donot need to pay to them as it is under service warranty, hahahaha, but still the problem persists & i received a msg from godrej yesterday that my complaint is closed..

I am fully disgusted with the pathetic approach of the technicians and the way we customers are fooled..

I must have been lured by the brand while purchasing it, but now hv known the worth and will try refrain myself from any other surely, if the service count is such that customers are left in despair and charged again and again making money..

Pls note - many companies lost & lose/ gain market only on base of customer service & word of mouth.. You guys are losing on that at a high speed.. Customers including me would be least bothered with it since we can sell this one and switch to any other brand with atleast good customer service..

Receipt number: 17971
No. F: 91060.

Hello,

I am professor rk panda, dean r&d, iit bhubaneswar. I purchased goods worth rs 1.34 lacs from the godrej store in kalpana chak area, bhubaneswar.
Out of the purchased items, the wardrobe and sofa are defective and despite repeated complaints over the last several months (I have visited the store 3 times, and have personally intimated the store manager amitabh samantray several times over the phone) and multiple assurances from the store, no one has come to my home to fix the defected products.
I have been a loyal gudrej customer for several years but i am so disgusted at the store manager's utter disdain for consumer satisfaction, that i have decided never to buy godrej products again.
I request you to escalate this issue to the highest authority possible and ensure a speedy redressal to the complaint, saving me of months of mental trauma. My phone number is [protected].

Regards,
Rk panda

I had visited an authorised outlet to purchase lock for my door in bannerghatta rd, franchise name pragathi galleeria. They do not have enough options mentioned in the catalog and the there is no inventory or stocks.
The employees in the outlet was not aware of the features of the product.
I was really unhappy with the services provided.
[protected]

Just as the warranty period is over, the microwave has stopped working. Made several complaints to godrej thane unit to no help. They send inexperienced technicians and even taken it with them for 15 days. They bring back the microwave and it is not working right infront of them. The supervisor does nothing and i am stuck. Crap customer service and you charge bomb on visits. The visit charges are valid one month and the technician tells of different problems. They change thermostat that is of low capacity

Washing machine service complain on 24.07.17 - compaint num 398114 is still unanswered after several compalints
We have spoken to service incharge ravi gautam, ankit mahajan and ravi then also no acction is been taken
You should be penalized for such irreponsible behaviour. We have been tired of making complaints on the toll free number also
Why is scuh a lathergic behaviuor
Shweta
[protected]

We ordered a fully automatic washing machine over two months ago. Godrej representative came and took the booking amount. Two months hence, we have not received the product. We have called their customer service, sales manager, the representative who sold the machine to us, but nothing's has happened yet. They either do not pick up the call or put up silly excuses and ask for one two days more for delivery. This has been ongoing for two months, in a city like mumbai!

The complaint is about our split ac (Model no. Gsc18fz5wnt) which is under extended warranty. The 1st complaint was registered on 1st august 2017. On 2nd august 2017, technician visited who said the gas is over. For 2 days no one came though the technician told us another person will visit. We had to call again and on 5th august another technician visited who said that there is leakage and parts needs to be replaced. Since then all we come to know is that parts are not available. Firstly, we have to follow up, no one from godrej team bothered to check the status. Its almost 1 month now and the problem hasn't been resolved yet. I demand i need to be compensated by godrej. If you don't have parts, don't be in this business. If no reply or action taken against this complaint within 24 hours, i will be initiating a proceedings in the consumer court and also won't have any lea[censored]pturned to spread this on social media.

We had purchased a washing machine (Wta eon) on[protected] pm. Item delivered to us on same evening by dealer. Regret to inform you that the item is not yet installed irrespective of technitian"s several promises that he is coming to install it.

This is to inform you that we need that equipment to be installed on urgent basis and this was well informed to the dealer while purchaseing it. The dealer promised that the machine will be installed by godrej tech. The very next day i. E 25th aug.

Would you be kind enough to look into this matter and get this machine installed as soon as possible.

Machine is purchased for house hold use and not for keeping as stock item at home.

Invoice no: tar[protected]
Texmo agencies,
Chirakadavom
Kayamkulam,
Alleppey.

Washing machine wta eon 650 ci - graphite

Hi concerned,

I have logged complaint for my refrigerator on 4th aug till now no support is being provided by the supplier or vendor and now they want time to replace the part till sep. Which is quite sad tp believe as the service agent company is saying that the faulty part is not coming due to gst... Seriously which means earlier the part of godrej was coming unofficially.
Looking forward to support semd some one to visit

Greetings,
I have purchased a refrigerator from godrej which had some cooling issues after the visit from the technician i refused to give him the security code for being fully satisfied from the services as the issue remains the same and after a 2 days i have received a call from godrej [protected] asking for the code and when i refused to give the satisfaction code the people has started to treaten us. They are saying 'we will not spare you if you dont give us the code and you have to call us only for your complaints and technical issues'. It puts a question mark on the level of services offered by godrej and how safe are the technician sent by godrej as they are more of illetrate and misbehaving staff. Moreover if the technician starts to threaten us on the phone how safe it would be for us to allow them inside our premises for a demo of product/technical issue? There is no formal complaint godrej customer care instead routed to area manager kuldeep singh. Waiting for the complaint to be resolved and corrective action towards the bad attitude of the misbehaving technician.
Complaint number d[protected]

Vishal chopra
[protected]
[protected]@gmail.com

Sir
I bought a godrej double door fridge from pulpally allwyn stores at 2016 may 5. After one year frdge is not working properly. 2017 may i registered a complaint, after that company service boys came several times but they are not able to clear the complaint. At last service manager came and told is not able to repair it.. I informed the company but till now no reply from the company. I purchased the fridge paying rs.21800/ and we were able to use it only for one year. I request to you sir please take necessary action for reimbursement.

Fridge details;godrej double door fridge
Model no;r. T eon 241p 3.4/2016
Sr no;[protected]
Fr. Aneesh george, mampallil (H),
Bhoodanam p. O, pulpally
Wayanad, kerala,.673579

Hi
My name is mr. Rosaline
I purchased a godrej made washing machine from snehanjali electronics & trading co – nallasopara west on 2-8-2017. At the time of demo i abserved a different sound, the technician checked and found the main portion on which the drum hangs in a broken condition.
I approched snehanjali to replace, they directed to godrej and after running post to post both refused to give replacement and agreed only to repair.

The sales man of snehajali : mr. Vivek tiwari - cell no. [protected]
The sr. Service engineer of godrej _ cell no. Mr. Pawan rane [protected]

Dear sir,

I bought godrej 6 star ac on date:15 april, 2016. On date:24/05/2017 ac gas was refilled with 6 months warranty. On date:7 aug, 2017 i registered a complaint that ac is not working & zero cooling.
After calling 3-4 times your executive visit my place on date:14 aug, 2017. He inspected and told me that gas needs to be refilled. He charged me rs.500/- for inspection, i amazed why godrej is charging even if this thing is under warranty. I paid him rs.500/-

From that day onward i am regularly calling on mobile:[protected]/[protected] talked to mr. Ameer, mr. Amit, ms. Komal and received same reply that we can not get it done today, will get it done tomm. I am still waiting for this tomm.

Sir, i am writing this to you to bring this matter in your kind notice this is a pure customer fraud. Godrej service center is making fun of customer money and time. Kindly look into this matter seriously.

Name: mohit goyal
Registered mobile : [protected]

Dear sir,

I have purchased a window air conditioner model no. Gwc 18gh 3 wjm/2010 (3 star) in the year 2010 from your authorized dealer parida brothers, sundargarh, odisha. My registered mobile no is [protected]. The remote type r09d/bgce whose image is enclosed herewith has gone out of order from a fortnight and i have booked a complain with the authorised dealer for a service requirement. Today service engineer md. Istiyar attended the call with a old blemish unpacked remote and marked with screw driver opening on the body whose cost reported to be rs.1000/- and show me the ac is running. But the remote was partially working. I denied to accept this remote which might be second hand.

Please make arrangement for it's service.

Sincerely yours,
Bharati patel

Dear all,

I have purchase godrej split air conditioner in august 2016.
On 1st august 2017, i called to godrej customer care (Godrej customer care head mr. Deepak-[protected]) for service.

Today 21st august 2017, nobody comes for service till date. Even i call near about 50 times, but nobody cares.

Also i called godrej service center (Said name-asmita-[protected]).
These all peoples always give me date and time for service, but nobody comes till date.

Today also asmita mdam gives me service person no. Mr. Bahaddur ([protected]). I called him 2-3 times, but he also decline to comes.

Now i conclude to do not purchase any godrej appliences in future.
My all dear indians, please dont purchase any godrej appliences or any service amc.

They claims 3 services after purchasing new product, but not able to give single service in year.
Very disappointed incident. Not accepted from godrej such memory.

Narendra kandalkar. ([protected])
(A frustrated customer)

I purchased a godrej fridge from alam power solution jamia nagar on 12.09.2017. The company is not attending and not repairing my fridge. My complaint no is 168616 dated 22.7.2017. Entire summer season has expired and i have suffered a lot for the lethargy of the company. A service engineer came and reported that spare is not available. Please get a solution. Please advise me to file a consumer complaint in court

Please help me

Mohammad waris
Mobile no.[protected]

Respected sir,
With due respect i beg to inform you that on 4th october 2015 we have purchased a fully automatic washing machine of godrej eon on rs 23, 490. It is under two years warranty on inner part and motor is of 10years warranty. But we are facing a terrible noise problem in our washing machine. We always kept in touch with godrej technician but still they fail to solve the problem. The problem is there after one month of purchasing.

We want to replace the washing machine but their technician are telling to pay rs 24000 for replacement. Since we are under warranty so it is difficult for us to pay rs 24000 once. Since we have purchased from flipkart godrej marketing executives are telling that there might be manufacture problem. Since we have purchased from flipkart (Via third party according to them) so nothing to do with this machine.

So i request you to kindly see this matter and take necessary steps on this matter.
Yours faithfully
Sarbani nandi

Below is the complaint which was sent via email but no response till date.
Joe williams
Aug 13, 1:37 am ist

* godrej sms * yr call no. Is d[protected], secret code is 876 share this with technician if completely satisfied with the service. For asst, call [protected]
* godrej sms * yr call no. Is d[protected], secret code is 876 share this with technician if completely satisfied with the service. For asst, call [protected] * godrej sms * technician - delhi-ajeet singh will be attending your call - d[protected] on 09/08/2017
* godrej sms * yr call no. Is d[protected], secret code is 876 share this with technician if completely satisfied with the service. For asst, call [protected]
* godrej sms * technician - delhi-ajeet singh will be attending your call - d[protected] on 11/08/2017
* godrej sms * we are closing your godrej appliance complaint no. D[protected]
Call_13-11-50_out_[protected]. Amr (https://drive.google.com/file/d/0B3_Jpq0ciHkZYTVxVjNmaTlPaDg/view?usp=drivesdk)

As you have said that there is no problem. For help pls call [protected]

Attached is the call summary and each message i received. Everyday the technician used to call but never showed up in communicated time. The call centre was of no help and even after several follow-up s they just asked me to wait. Finally i got a closure message without resolving the issue. This is pathetic service and i am planing to file a case in consumer court. Please take this note as an intimation and take immediate action.

Thanks
Joy

I bought a godrej eon refrigerator on 28/08/2016. It was not functioning. Therefore, i registered a complaint on 6th august vide call no k[protected]. The technician checked it on 7th august and pointed out that p. C. B to be changed. But till date nothing happened. From customer care centre one lady (Phone no. [protected]) informed us that there is no stock of spare parts. It will take 10 days to complete the job. Even after 10 days they failed to replace the same and i contacted mr. A. Bhattacharya (Phone no. [protected]) on 17 th august as the lady mentioned above send me the no. Through sms. He said the problem will be solved by saturday. On saturday myself and my wife tried repeatedly to contact mr. Bhattacharya as noone visited our place to solve the problem nor any one ontacted us, on the same no. But noone replied our calls.
Now we feel that we have done a terrible mistake by choosong your product. I don't even expect that the problem will be solved very soon. I also don't expect that company will take any action against the staff who caused so much suffering of their customer.
May i hope that necessary action will be taken immediately.

I have made several complaint on my refrigerator that the lock isn't working and i have an issue with the door also...
But after making several complaints and waiting for a month i finally got my door replaced and am not happy for that
This time the lock seems to work properly but the door doesn't work fine.
Every time i open the door i get this odd sound which makes me scare that it gonna fall apart and it doesn't even fit inside the fridge
I made a complaint again with the customer care thrice but no one seems to have a look at that
Its been 15days since i gave complaints to the customer care but no one is ready to solve my issue

Now as am very serious i want the whole fridge to get replaced and i cannot wait more for it

If this is still gonna continue i will be taking a serious action towards it

I dont want a new door anyway instead replace the goddamn fridge

Registered number [protected] (Mrs vanaja)

And it is still under warranty and it has been nearly 4 months since i bought it and am facing many issues with it