Godrej Appliances Complaints & Reviews

Respected sir,
With due respect i beg to inform you that on 4th october 2015 we have purchased a fully automatic washing machine of godrej eon on rs 23, 490. It is under two years warranty on inner part and motor is of 10years warranty. But we are facing a terrible noise problem in our washing machine. We always kept in touch with godrej technician but still they fail to solve the problem. The problem is there after one month of purchasing.

We want to replace the washing machine but their technician are telling to pay rs 24000 for replacement. Since we are under warranty so it is difficult for us to pay rs 24000 once. Since we have purchased from flipkart godrej marketing executives are telling that there might be manufacture problem. Since we have purchased from flipkart (Via third party according to them) so nothing to do with this machine.

So i request you to kindly see this matter and take necessary steps on this matter.
Yours faithfully
Sarbani nandi

Below is the complaint which was sent via email but no response till date.
Joe williams
Aug 13, 1:37 am ist

* godrej sms * yr call no. Is d[protected], secret code is 876 share this with technician if completely satisfied with the service. For asst, call [protected]
* godrej sms * yr call no. Is d[protected], secret code is 876 share this with technician if completely satisfied with the service. For asst, call [protected] * godrej sms * technician - delhi-ajeet singh will be attending your call - d[protected] on 09/08/2017
* godrej sms * yr call no. Is d[protected], secret code is 876 share this with technician if completely satisfied with the service. For asst, call [protected]
* godrej sms * technician - delhi-ajeet singh will be attending your call - d[protected] on 11/08/2017
* godrej sms * we are closing your godrej appliance complaint no. D[protected]
Call_13-11-50_out_[protected]. Amr (https://drive.google.com/file/d/0B3_Jpq0ciHkZYTVxVjNmaTlPaDg/view?usp=drivesdk)

As you have said that there is no problem. For help pls call [protected]

Attached is the call summary and each message i received. Everyday the technician used to call but never showed up in communicated time. The call centre was of no help and even after several follow-up s they just asked me to wait. Finally i got a closure message without resolving the issue. This is pathetic service and i am planing to file a case in consumer court. Please take this note as an intimation and take immediate action.

Thanks
Joy

I bought a godrej eon refrigerator on 28/08/2016. It was not functioning. Therefore, i registered a complaint on 6th august vide call no k[protected]. The technician checked it on 7th august and pointed out that p. C. B to be changed. But till date nothing happened. From customer care centre one lady (Phone no. [protected]) informed us that there is no stock of spare parts. It will take 10 days to complete the job. Even after 10 days they failed to replace the same and i contacted mr. A. Bhattacharya (Phone no. [protected]) on 17 th august as the lady mentioned above send me the no. Through sms. He said the problem will be solved by saturday. On saturday myself and my wife tried repeatedly to contact mr. Bhattacharya as noone visited our place to solve the problem nor any one ontacted us, on the same no. But noone replied our calls.
Now we feel that we have done a terrible mistake by choosong your product. I don't even expect that the problem will be solved very soon. I also don't expect that company will take any action against the staff who caused so much suffering of their customer.
May i hope that necessary action will be taken immediately.

I have made several complaint on my refrigerator that the lock isn't working and i have an issue with the door also...
But after making several complaints and waiting for a month i finally got my door replaced and am not happy for that
This time the lock seems to work properly but the door doesn't work fine.
Every time i open the door i get this odd sound which makes me scare that it gonna fall apart and it doesn't even fit inside the fridge
I made a complaint again with the customer care thrice but no one seems to have a look at that
Its been 15days since i gave complaints to the customer care but no one is ready to solve my issue

Now as am very serious i want the whole fridge to get replaced and i cannot wait more for it

If this is still gonna continue i will be taking a serious action towards it

I dont want a new door anyway instead replace the goddamn fridge

Registered number [protected] (Mrs vanaja)

And it is still under warranty and it has been nearly 4 months since i bought it and am facing many issues with it

We went to buy an ac of daikin but a person from godrej told us about godrej ac and he gave us false hope and told us this is one of the best ac so we trusted him and bought this ac but we are highly dissapointed with your service and your product. It has not been month but there is a severe leakege problem in your ac it has been repaired twice but we are stil facing the same issue. Please help us or change our product we will never recommend any one to buy from your company no one is listening

Hi,
Name of the customer - mr. Sunil bavbande
Date of incident[protected]
Contract no. [protected]

We have an amc contract for our washing machine our washing machine is damanged since[protected]. We had requested to send somebody to repair the machine. The person who had come to repair the machine told us that some rubber part of the machine is damaged & that the new part will be chargeable (Rs. 850). Next day when he came to repair the machine, he told us that some electronic part is also damaged (Which is the part included in the amc contract, so we would not be charged for the same) and that he will bring that part & will return on tuesday i. E[protected]. On tuesday we were been told by mr. Gautam - [protected] that the part is not available in the market. When contacted the branch manager, mr. Ajay kumar - [protected], he assured that the work will be done on the same day & he promised to send somebody immediately with the part. Later, both these people stopped picking up our calls & haven't picked up the calls since.

It is hard to believe that such huge company with so many service centers, & not one service center has a single electronic part in the entire mumbai. We have been a very loyal customer of godrej since 25 years. But we will have to rethink before buying any godrej products if the service given by the company is so poor & unprofessional.

Please look into the matter as the machine is damaged since 10th august & nobody is ready to take any responsibility for the matter.

While making the amc contract we were been told that since we are paying for the service our problems would be treated on a priority but it doesn't seem to happening like we had expected.

Kindly treat this as priority otherwise we would have to take help of consumer court to get justice.

Thanks & regards,

Sunil bavbande
[protected] - registered number
[protected]

I have logged my complaint with godrej customer care dated 14th jul'17, complaint no. Dl[protected] for freezer door locking issue which was delivered faulty, technician (Sunil kumar verma) visited home on 15th jul'17 and said that it was broken while usage where as it was delivered faulty at the time of delivery. First off all i was not agreed that it was damaged lock was not good quality for it is not getting properly locked cause icing outside compartment area which is not allowing to lock the door but as i am not subject matter expert i agreed with engineer and he informed that it has to replace the (Entire door) and charge for that need to paid in advance inr 500+ i argued with him to installed first then ask for payment instead of asking for advance which he rejected and asked to paid in advance so to solve my problem i have paid money in advance, complaint was suppose to get closed in 1 week time, since then i called godrej number of time and every time i called they says that engineer will visit soon. It is not more than 1 month + but no one visited to replace the door. Today after 1 month of continues followup i have requested them to refund the money for which godrej customer care executive is asking me to discuss the same with services center instead of asking them for refund i argued with them that i complained godrej not to any services center for which he said can only send mail to them and cant do any thing else.

I bought godrej refrigerator inv. No 801/93226410 dated 10/12/2016 & found problem like water logging & overflowing at defrost tray.

Even after 3 visit godrej's technician's are unable to short out problem of water logging & overflowing saying that it's common problem in monsoon. But my water logging & overflowing problem is for all 12 months & all sessions. Even they are asking the secret code from me without solving the problem in a manipulative way. One of your staff / franchisee staff (Ms mithu saha phone no [protected]at nearly 5.45 pm) called me & behaved rudely & abusing me to disclose the secret code which suppose to deliver only after satisfactory reparing.

If godrej can't solve problem & then company has to replace the product. Please let me know the action you have taken against rude behavior.

Please do the needful & revert back. I am still believe on the brand godrej & waiting for justice.

The letter addressed to the mentioned company is as follows:
D/Sir/Madam,
I am your client since last 35 years. I received several calls from your call centre regarding purchase of Godrej Appliances. Finally your sales representative
visited me on 30th june and I placed an order for a microwave on exchange of an old functional microwave. I have issued a cheque of Rs.5, 620/- Ch no.193838 of Bank of Maharashtra dated 30.6.17. Mr Suresh Pal (Sales Rep.) had promised to deliver the said product by 15th July. It was not delivered neither any communication was made from company. After the due date I had called Mr. Suresh, he promised me I will get the delivery soon. But that day never came. I kept on calling. He stopped receiving mobile phone. All phone nos he has given are non functional. Very surprisingly there is no communication from the company till date. It is really not desirable from a reputed company like yours. Sending you a copy of the order. If I donot receive any communication from you, I may have to take necessary action.

Thanking you,

Lopa Podder

Till date there is no response from Omkar Shinde who wanted mobile no:[protected]. Was promptly given but of no use.

Hi me devyani deshmukh i have purchase godrej 25 l convectionmicrowave oven 1. [imei/serial no: [protected] ] invoice number #[[#]]# f0ysf[protected] order id: od[protected] invoice date:[protected] i have purchase oven with you but they have faulty i use this first time they have melt down some part & effect glass and i have complaint godrej & flipkart also but i have not give positive response in your support team. My complaint date is 10.07.2017 after 1 month they noe resolve my complaint.& godrej service center representetitive also arogent

We have registered a request for non functioning of our Microwave Oven on 12th July 2017.

15TH JULY : Your Technician visited and said the timer units need to be changed.
Till to date it has not been replaced.
We have contacted your service center here in hyderabad, your customer care executives on your number [protected] and some of your senior exectives based at Mumbai but nothing has been done so far. Infact they have stopped taking our calls.
Such is the poor after sales service you have.
How can one trust on your products.
This is non professional attitude from you who hardly cares for the customers!!!
We can only pray that our problem is sorted out ? When !!! is a big question mark!!!
An appeal to all customers like me to stop using any of Godrej products!!!

This is to inform you that I had purchased the above mentioned Refrigerator from Maneesha Electronics vide Bill No. 9138 dt 31.08.15. Since the day the Refrigerator had come to my residence address Benson Town, Bangalore has been giving constant problem.

Ample of complaints had been given to your technical representative, they could not rectify the problems in two years. As I feel that they themselves have no knowledge about it.

Following are the problems :

1. As each shelf has a separate control system we have been keeping the vegetables as instructed, they are freezing and becoming ice and we are unable to use them. We were told to keep them away from the wall of the fridge which did not solve the problem. As a result we had always less place to keep our things because we had to keep the things in the middle of the shelf. Keeping the vegetables in the middle of the shelf it still becomes ice and we had to throw the vegetables. We have lost the money by throwing the vegetables.

2. The Fridge had some water leaking problem ... there would be water from some pipe outside the fridge which would keep leaking. Your techician rectified it and now the water collects in the freezer. It fills up the whole freezer and the whole freezer is filled up with one block of ice and we are unable to open it because it is jammed. Then it is inconvenient to put off the fridge till the ice melts. I cannot understand from where the water comes nor your technician. Kindly help and solve us from this problem.

We are fed up of giving complaints and still it is not rectified as it is troubled us more than a new born baby.

WE WOULD LIKE YOU TO TAKE BACK THIS SPECIAL FRIDGE AND REPLACE IT IN WITHIN A WEEK BECAUSE IT HAS CAUSED US MONETARY LOSS.

REGARDS
RAJESH KAPUR
M NO. [protected]
E. Mail : [protected]@gmail.com

Hello,
This mail is in reference to subject mention above. To explain you in detail, we purchased this refrigerator on 03/03/2015 from ruby electronic, shashtri road, old faridabad, haryana. We noticed the hair line crack on left wall after one month of purchase while we were cleaning the fridge from inside. We ignored the same being hair line cracks however the same has been increased to multiple locations on inner body on floor wall, right and left wall of fridge (Internal body). This raise strong concern around the quality of godrej products.

This has also reduced the cooling immensely, for low cooling reason technician also visited to our place and said the same reason due to internal cracks there is low cooling.
He clicked the photograph of the same and sent/reported to the concern fellows on 26th july 2017. Afterwards we received phone call & got confirmation that godrej being an organization will change the refrigerator soon with some contribution ratio 55% & 45% from godrej & customer respectively.
This is very disappointing to note: no discussion afterwards and we don't know in which stage this process is. Submission is to kindly materialize the refrigerator model replacement asap.

Regards
O. P. Kalra

I made complain over phone about this matter before 29th june 2017 and the service call no was : k[protected].

The representative assured me to replace it in 10 days as due to gst the same door was not available or in stock. Then i mailed two times after for the same.
They are not responding and telling me after 10 days after 15 days it will be done.
Till date they are doing nothing in this regard.

Gangadhar senapati
D-1, bsnl staff quarter complex
Maheshmati, malda, wb-732101
[protected]

Hi
I have registered one complaint in need of repairing service for my freeze. For last one week i was waiting and waiting. Response from the customer care service was terrible. Even they have no idea exactly what a customer need in this hot summer days. Everyday i used to call the customer care service team. They nicely reply me with no result. Even after eight days nobody is following up any complaint that i registered during past seven days.
I really worried that instead of lg why i choose godrej. Now i can feel the ridiculous and rough humiliation from godrej. Simply horrible.

Ghanashyam deka
Ref: g[protected]
Date: 29/07/2017

I have purchased godrej ref rteon231 c 2.4 silver stroke from vijay sales pune on dated 28/05/2017 i get lots of problems in frediger, cooling, leakage from bottom side your engineer tried many to solve problem but they. Are not well'y not trained engineer by godrej that's why problems are there engineer names like rohit sharma, shaikh, nilesh mehtare. Etc 2 months happened i have called to customers care that is godrej tollfree number 5 to 7 times but still problem is not solved by technician or engineer so please replace the same fridge or refund the money my contact no-[protected]

* godrej sms * technician - delhi-shahruk will be attending your call - d[protected] on 25/07/2017
Technician tempered runing ac
Now ac showing f6 error
More then one week no solution just making fake promises i spoke every sr
Person but no response
[protected]
We called him that water is spreading from ac but what he did don't know power gone of second tecnichian come but no resolution ac is not doing cooling f6 error showing
I recently buy new ac
Suggest you to never buy godrej products

Hi,
I booked a godrej almirah from godrej interio, mp nagar bhopal on 22 jun and i was told by the executive (Priyanka) that the almirah will be installed within 15 to 20 days. And today is 2nd august and still the delivery of the product has not been made. I booked the almirah for my parents who are really old and cannot visit the showroom frequently. The reason for paying the premium amount which godrej charges was the ease of installation because my parents stay in rewa and are soon going to shift to bhopal. This was communicated to the godrej executive several times and she made a promise to us that the almirah will be installed before 15th july.

We have called up and followed up with the godrej executive hundred times and yesterday[protected] only few of the parts were delivered which are not enough for the product to be installed. This is something which i dont expect from such a reputable company. Godrej was a name which i could trust on until now and that's i reason i chose it. But now i'll not ever buy anything from godrej. My old parents are being made to visit store multiple times. They cannot travel to bhopal from rewa every day and follow up with the executive. This has caused my old parents who are senior citizen of the country a lot of physical and metal pain.

Can somebody please help me out here and get my almirah delivered and installed by tomorrow as my parents will be available in bhopal till tomorrow.
Otherwise i want my money back immediately!!

Dear sir,

1. I had purchased godrej gsc 12 fg 8 mog split ac 1 ton vide invoice number :28/sa/1718/04398 dated 30 jun 2017 from great eastern trading company, kharagpur which was delivered on 02 jul 2017 around 2100 hrs. During receipt of the ac, it was observed that the manufacturing date of ac was march 2015 and also the packing was in crambled state.

2). On inquiring your representative, it was told that though ac manufacturing date was mar 2015 but the warranty starts from date of purchase//installation.

3). Subsequently the installation was undertaken on 05 july 2017. The following observed:

* lot of sound and vibration in the ac outdoor unit.

*water leakage from the indoor ac cabinet.

4) the company representative who installed ac was informed on same date and he assured that he would attend he issue the very next day. But he did not turn up inspite of repeated reminder.

5). The same was then reported to customer care center mumbai, subsequent to which technician from local service center visited and attended the issue and it was observed that the "fan controller pcb panel was defective and not functioning"and was confirmed that th ac has to be replaced.

6). The issue has been raised in all forums to m/s godrej for replacement. Every time i call up, it is told that approval for replacement has been done but every time the date for replacement changes. Firstly it was told that replacement will be done on 15 july, then it was 20m july, followed by 27 july and its 01 aug 17.

7). Nil action has been taken on the issue raised by me till date, its almost 3 weeks now..

8). The ac has been purchase viewing certain requirements and its been now almost 3 weeks that no action has been taken on the same for replacement of the same.

9). Its highly disappointing to see such response from m/s godrej.
Request look into the issue and resolve at the earliest.

Dear sir,
I am a customer of godrej washing machine and my machine give one problem sprin is working some time and some time not.

We lunch a compline godrej help line after that they sent his technician in my home but your help line send my sms the technician did not found my home. How it is possible?.
After that the technical person remove the pcb and take to repairing after seven days he call me it is not reparable kindly replace, i am agree to replace but when he replace than he did not back the old part.
He charge me rs.3100. The part cost rs2800 but he did not give me the gst bill. He give a token attach here. This part is too costly and he did not say what is the part warranty.
My name :-prasanta pal
Phone no :-[protected]
K