Godrej Appliances Complaints & Reviews

Hi,

I have raised service request on[protected] regarding my first a/c service.
The godrej customer care have accepted my request but failed to fulfill on time.

The service boy has attended call on last week saturday i. E. On[protected].

I got the call from customer care but asked them why such delay. After raising request you called my on after one month.

I was surprised how your customer care team handles the customer. I think these guys have not aware about responsibility.

My first experience with godrej is worst. The technician attended the call but when we ask him how to operate a/c. He was not aware!

Regards,
Kailash

I have many appliances of godrej one of the most reputed companies of india. But eon650 pfd 6.5 kg bought in october 2014 had problems from the starting. Lots of noise and shaking. Stopped working within a year. Servicing was done. Auto stop on lid opening stopped working. Still many times service person was called. Error at display used to stop the machine. Now machine body is poorly rusted and broken. We were however using the machine. Now machine is not working at all. This is not expected quality of product of a company like godrej. You are requested to look into the matter for us as well as for your goodwill. Do the justice to us.

Hi, I am Dr Om Prakash Prajapati, from Varanasi, UP. I have complained to toll free number about my washing machine which was shut down suddenly, a technician from Om Sai Electronic Sale and Services, an authorized Godrej service centre with address S- 8/109, B, M.A. Road, khajuri, varanasi, came to my home, checked the machine and told that transformer may be faulty. He take the machine to his service centre and told that it will take around 3-4 days. after 3-4 days when I'm contacted the service centre, they said the transformer is not available it has been ordered. finally after around 20 days they informed me that your machined has been repaired, you have to pay the bill and take it to home.
When I went to pay the bill, they said your transformer, intek wall and pipe was faulty. As the machine was suddenly shut down, transformer and intek wall may be faulty but how the Pipe may be broken. when I have argued for that they said the Pipe was broken and they showed me one pipe. after all I paid the bill including the Pipe and said that return the washing machine with all the three faulty items but they did not returned me the faulty items.
I have a strong suspicion that the Pipe was not broken and if it was broken why they have not returned it to me. Means they are cheating me and with broken pipe they will cheat others also with this pipe.
Kindly take it into your concern and deal accordingly with that service centre.

This is to inform we have purchased below mention Refrigerator, but unfortunately the Door is getting Rusted day by day as it's mention (ZOP Technolgy 10 years Rust Free by Godrej) .

1) Godrej EDGE 180 Liter CHTM DD0162 Berry Bloom Samarth Electronics Date:25.05.2014 Bill No:5958

Hence i request you to kindly replacement asap.
Devendra R Chandanshive cont no:-[protected], email [protected]@gmail.com

This is with reference to my request (102353) logged with godrej smartcare service team on[protected] and my issue still remains un-resolved.
I had given so many reminders to '[protected]@godrej.com' but got no response and the local service team is playing with the issue.
I want to describe my issue instances wise.
1. I had brought a split ac (Gsc 12 gig 5 dgog) on[protected].
After installation of the same, we are facing an issue which haven’t got resolved after 3 call logs with the toll free number ([protected]).
There is tremendous sound (With variable intensity) coming from the outdoor unit.
Initially, 2 times, the technician visited my place and did something with the fan assembly and the sound got minimised for a day or two, but the issue persists.
I logged another complaint (3rd time) with the toll free number. I received a call after this, stating that the technician will not able to visit my place before coming saturday[protected].
My family is not able to use the ac as we are getting complaint from neighbourhood, due to sound from the outdoor unit. The salesman assured me that it is the most silent machine you have ever seen.
2 a technician visited my place on[protected] and suggest me that the outdoor unit need to reinstalled in separate location outside my building as this might resolve the noise problem (Presently, it is installed beside the balcony grill and according to him this might be the reason behind the noise).
He asked me for a suitable time and i suggested anytime on[protected]Last sunday). He confirmed me that it will be done on that day.
No one attended on[protected] and the situation remained as it is.
3. A technician (Mr chandan banerjee) visited my place on[protected] and taken some pictures and asked me to talk to his senior mr kajol pal.
He confirmed me that the outdoor unit of my ac will be replaced in next 15 days. Hence, i am waiting for the replacement.
4. Finally today[protected], after getting no response after 22 days, i called mr. Kajol and surprising he had no update and asked me to call their office. I got a response stating that the new unit will be shipped after[protected] as the gst is getting imposed.
I dont expect such kind o[censored]n-professional behavior.

Please help me in resolving this long pending issue.

Purchased a godrej refrigerator on 02/10/16 at sono vision guntur and not working from 10/03/17. The service center people took that fridge on 20/3/17 and returned to us after 1month with out resolving the problem when we asked them they said they will replace it. But whenever we call for replacement they are telling that they are not having stock and will replace after a week or whenever stock is available

I purchased the above mentioned product in march. Right from the beginning the product has been giving me trouble. Saurabh gupta, a service man from godrej came and checked the machine and said the mother board is spoiklt. This gentleman came on a friday and then there were no updates from the service center till i called up the service centre and mr gupta. They said it is not is stock and they cannot help it. The dealer kartik electronics owner mr kartik was also absolurtely unresponsive in this whole situation. With senior citizens at home, how does a responsible company like godrej expect them to wash clothes for around a week's time?? How can mother boards not be in stock? The worst is the absolute callous attitude of the dealer!!.
Today the mother board has been changed but i seriously want a change of product and a replacement of the faulty product with a new washing machine.

We have godrej double door fridge which stopped cooling the lower part. We contacted southern agencies, gajuwaka, visakhapatnam. The godrej technician came, repaired it and charged rs. 800 for spare parts and service charge. The fridge started cooling both parts but next day water started coming out of the fridge. We called him again and again but he didn't turn out. He knew that he will be reprimanded for the damage caused. After that as we were going to usa, we switched off the fridge before going to usa. After coming from usa, we planned to shift to hyderabad so we postponed the repair as we're busy with the shifting. We also hoped the godrej service would be better in hyderabad than visakhapatnam.

After shifting to hyderabad, we contacted the tollfree godrej service center and they sent their technician. We were disheartened to know that there is a hole in the inside wall below the freezer and above the chiller which we believe was caused by the previous technician that is why even after so many requests he didn't turnout. The hyderabad technician said the hole cannot be repaired and we have to buy a new fridge. He repaired the hole with thermocol and glue after that the fridge stopped cooling completely. Now the fridge is running continuously and not at all cooling.

I request godrej to look into my problem and respond urgently in resolving the issue. My sincere advice to godrej is that they should seriously pay attention to the quality of the technicians they are employing. The technicians are more interested in selling the amc for approximately rs. 6000 than repairing the fridge and correct the problem. Hoping to get a quick response.

Vijaya lakshmi sreeram
Mahindra ashvita, c-1204
Next to indu fortune fields
Kphb 9th phase
Hyderabad-500 072
Mobile [protected]
[protected]

Had purchases an godrej microwave from vijay sales in 2014-15. Subsequently had taken an amc for one year with godrej, where there was one visit for repairs as per my complaint. Subsequenty in 2016, i had gone for an amc for two years and paid an amount of rs2000/- for the same. Now the amc is getting over, but depply regret that none of the servicemen had come for any preventive maintenance also. This is not expected from a company like godrej.

This is a follow-up to your previous request #88397 "call\complain no : p[protected]"

Hi ravi\business head\higher management,

I bought top loaded automated washing machine in last feb-16, since then there was an issue with machine which we are facing

1. Gear box broken within 3-4 months,
2. Start issue came within 7-8 months
3. Pcb broken after 16months

Every time i have to raise a complaint and wait for couple of days to resolve that issue. Prior to that i use to use samsung washing machine for 10 years but never faced any issue. I think you guys need to work more to improve your product quality.

First time when i faced issue i asked to smart care person to replace this product since this issues came after 3-4 months but they said i will be getting only service, product will not replace at any cost.

Current complaint no: p[protected]

Now i am struggling to resolve current issue, i am getting the commitment from rohit\prashant since sunday issue will get resolve on monday and today is thursday. When i called to smart care service [protected]/[protected] no one is responding my call.

I am not sure what is next level of escalation even i have posted this to twitter and facebook.

Can you please take this priority and sorted out my issue or if component is not able to replacement please replace my product since issue started after 3-4 months only after buying.

Regards
Ravendra
[protected]

My godrej pentacool 220 ltr refrigerator was repaired for uneven cooling and water overflow from the bottom on 20/06/2017. The invoice says the programme timer, bimetal, p. T. C. Relay, o. L. P were changed. The service personnel did not have the price list of the parts changed nor were the parts packed in boxes with mrp on it. Two years ago the same timer was replaced for rs.800, whereas it has been charged rs.2150 now. Why isn't the service personnel carrying a parts price list with him? How is consumer supposed to know the actual price of the parts replaced? This is not service but daylight robbery...

I have purchased a refrigerator couple of months ago and facing problem with its bottom door constantly. I have complainted about it many times and the technician comes and does not solve the ptoblem properly. So i kindly request you to plz replace my fridge as soon as possible or take some needfull actions..
Thnk you.
Komal agarwal
Contact no.[protected]

I am having 1.5 ton split ac which is under extended warranty up 2019. It is having no cooling problem since last 15 days and when we lodged complaint of it on 10/06/17 (B[protected]), till now it not resolved even after 10 days. This is totally disgusting and very poor services by godrej brand.
I am making followups by so many calls to the toll free number but there is no proper response so far, even the engineers don't know the exact problem of it. On 12/06/17 one engineer (Kishan kumar) came and told us about gas, and ensured that tomorrow some body else will come and top up the gas, that's it. Till to day no body has come for gas top up and to day one engineer came for checking again and told us that compressor is hang leakage problem, that is after 10 days some body is coming and telling us that compressor is leakage. This is totally unacceptable and strange that your engineers are not having proper knowledge of the problem.
How you people are giving services like this.
Even after today's visit no action is taken by you, the engineer told me that this machine we have to take it our service center but till now no body has picked up, this is the quality you providing in your services. It is really bad and now going worst.
Totally disappointed and unsatisfied with the service of godrej brand.
If my problem is not resolved by tomorrow with repairing it and all, i will escalate it to the godrej ceo & md for senior management escalation team to show them the real picture and quality of services

Dear sir,

I have purchased washing machine godrej w/m gwi 5511 tilt ozone sl. No. 10800172 from jamnagar on 02 oct 2011. I moved to gurgaon in apr 2014 on transfer (Serving in indian air force). The machine was shipped along with all house hold items through agrawal packer & movers ltd. Since then the machine was working normal.

On 22 may 2107 at 0630 hrs in the morning, while washing the cloth after 30 minutes of running, a thud sound heard from the machine and machine started vibrating drastically. The plug was removed immediately. It was observed that piece of many stone dropped from machine and a two-three dent in the steel drum also found.

A complain for the same was lodged immediately vide the docket no. F[protected]. A rep from faridabad workshop arrived and surveyed the machine. He informed that the balance weight /stone have broken. All other parts like motors etc are working normal. He also told that this is the rare case and it seems to be the first in nature. The machine has to be taken to workshop for major repair/replacement of damaged parts which is planned on 24 may 17. Since then the machine is lying in the work shop (Perfect enterprises, sector-55, gurgaon. Contact no.[protected] stating that the spares including balance stone, bearing etc are expected to receive by 13-14 jun 17.

On 15 jun 17, after enquiring about the status of machine, the service centre informed that all items have been fitted and it will delivered today i. E 15 jun 17. On 16 jun 17, i again enquire about the machine about non-delivering of item, they told that machine is having some other problem and being rectified. On 17 jun 17, i visited the service centre to see the fate of washing machine, it was observed that machine is lying at service centre and no rectification was being carried out. Again they promised that it will be deliver today. Again i enquired at 1700 hrs, they informed that the machine is being delivered today. After half an hour they informed that machine is having some problem and it will be delivered on sunday. Today i enquire about the machine on owner mobile, he informed that today service centre is closed, whereas yesterday he told that service centre will be open on sunday.

May i expect early action by the appropriate authority for non-delivering and casual approach for repair of washing machine lying at service centre for the last one month. Secondly, if the machine can not be repaired then the same may be returned back to me stating that it can not be repaired.

Thanks.

Yours,

Nirmal kumar
Master warrant officer
Smq 65/3, safed sagar
Vayu sena vatika
Gurgaon-122001
Mobile-[protected]

This i very regret to infom you that i have complained on godrej sevice for ac compressor dead. My compain no. Is l[protected] on 9th june 2017. On 10th june a technician has taken ac outdoor unit for replace of compressor on balaganj, lucknow godrej sevice center. Today 9 days has been but they didn't returned my ac outdoor unit even i have ₹4000 for that already. On service center contact no. Often no. Body picking call nd not giving a reasonable anwer. This very disappointing for i will never go to purchase any product from godrej in future.

We bought 3 no's godrej ac from nandilath g mart kottayam kerala. But it's noted that after fixing ac unit in my house by your technician, it's power plug length run short to reach power plug. When brought this matter to technician, i was told to get an electrician and make a joint connection. It's felt that godrej installation team is not professional and making childish statement to customers. As myself an electrical engineer and know that joint connections are not right, godrej must send a technical person to correct the issue at the earliest. My contact is [protected].

I have purchased an ac (1 ton, 5 star rating) of your company from kohinoor, palm beach rd, vashi on 11.06.17 for my new shop.

From godrej service centre confirmed that the technician will visit for installation on 14.06.17 at 6 pm and i waited till 9 pm but no one turned up even no one bother to call me.

Even i have wasted 2 days time during site visit also because of wrong commitment of the service centre.

After several follow ups technician came on yesterday at 5.30 pm and after discussion with me he started installation but he could not complete the job as he does not carry necessary spare parts.

He asked for cash for purchase of material from local shop but i denied to pay and said whatever amount to be paid i will pay through cheque only as per earlier discussion with the person who called from [protected].

The technician left the place without completing the job even not packed the materials properly and also taken one bundle of copper pipes while he leaving.

Godrej representative is so unprofessional that they did not keep the material properly left here & there and also your representative is too rude that she said that she will send person to pick up the unit instead of installation while i denied to pay any cash.

My question, have i done mistake by purchasing your product?

I am loosing every day rs 20000/- as i am not able to start my shop without ac.

Also why the person is not carrying genuine spare parts from company and buying local materials and fixing?

So pathetic experience with godrej

Thanks & regards,
Samiran
Address - shop no-1, orchid chs, sec-15, plot-56, koparkhairane, navi mumbai

Ir
I am brij bihari sharma from beawar i bought referizer in[protected] aman eloctronicrs beawar and after 3-or 4 year between compresser problem compreser change and now again 30-05 — 2017 call no-j[protected] now call on coustmer care two or three time but not work and service man not response and say today again and again and call nor recive and say if you want complane you wish sir and i go to counsumer court tommorow

Thanking you
Brij bihari sharma
Sno [protected]
Vat invoice no -1294

Hi godrej

I got the double door fridge in my marriage. When i unbox the friedge a after couple of days i found that upper door were damage then i book a complaint (D[protected]) then your engineer (Sharma ji) visit at my place and took picture and said door will be replaced free of cost. After a week

I got a call ([protected]) that you have to pay for door but i explain that your (Engineer (Sharma ji) said to me it will be replace free of cost).
The lady was very clever she took 3digit pin code from me. She said sir plz give me 3 digit pin code we are closing this complaint and we will book your new complaint.

Today i call on call centre i found out that previous complaint were closed and there is no new complaint book.

I tried to call on ([protected]) this number the pick the call then i explain as soon she reconised me she cut the phone after she is not picking my phone. After i called call centre book my complaint (D[protected]) they give me delhi service center number ([protected]). On this number gentleman pick the phone i explain whole story.

Note: i found out that your delhi service centre they are making a fool of customer which is i think they are spoiling godrej goodwill.
Which such a unhappy customer service. They are telling a lie with customer.

I looking forward to resolve my problem and action on that lady who took my 3 digit pin code with very clever story.

Waiting for reply and action

Jai pathak
[protected]

This is regarding the non compliance of services as provided under an amc contract. I own a godrej refrigerator rb eon nxw 380 sd 2.4. We have been facing certain problem related to the temperature setting of the refrigerator and leaking water from the bottom mounted freezer. The product is still under the period of 3 year amc as documented in the contract which is from 06/06/2017 to 05/05/2020. After repeated calls to the concerned authorities and with no satisfactory response, i've been compelled to take this action and register a complaint against the company in the consumer complaints forum.