Godrej Appliances Complaints & Reviews

Address: 781019

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I made one complain during the month of march for my ac which was not giving cool air.

1) 1st day the came and said gas was not there as its getting leaked and fill the gas and i paid rs 2300 to them.

2) after 4 days againg the same problem happen. I again complain them. They said that gas is getting leaked and did the same process.

3) again after 4 days same prob
Lem happened they said they will now take the ac in there station and check they opended the ac and kept in my palce only for 7 days and didnt came to collect the ac to take in there warehouse. After frequent call and fight tgey came and took it. Which they said that will return with after 3 days but they took nearly 15 days to give back the ac.
When the ac was brought back i checked it whereas cooling was happening but some sort of sound started to came out from the ac. I immediately said them whats wrong with the ca and whats that sound they said that they will rectify it again. I said you kept my ac for 15 days but still you have not resolved my problem moreover u have added one more problem. They said that very soon they will send someone to rectify it. I said them if due to this sound issue if my ac gets more damage then they will be responsible then the service center manager said yes he will take the responsibility.

4) i called them to inform that they have not send anyone to rectify the ac sound till now. And asusual they said they will be coming 2moro. But there 2moro never comes.

5) on 8th june i call the service center again as now my ac is not working only. If we on the ac it suddenly gets off by itself only. The service center manager said that no need to call the godrej call center they will resolve by them self but till date no one has turn out.

6) so on 10th june i have call the call center for the issue. After few min i got a call from the service center and said our technician is will come by 12 or 1 pm. When i said them are they really gonna come then the girl says cant be sure as the technician are very busy.

Now my question is if there technician are so busy then why cant they hire more. Or why not the company transfer my complain to one of your best service center. As this lal ganesh service center when they cant resolved the issue moreover creates somemore other issue to rectify the old issue. Then whats the use of waiting for such long period and end up with some other major problem of the ac. Its better not to take godrej company ac only. When this people cant rectify the problem moreover creates more other major problem to damage the ac. Are we customers sitting here to complain godrej company every day leaving out all work esp when we buy ac to get comfort during the hot season. But here all opposit.

Jul 20, 2017

Complaint marked as Resolved

Godrej Appliances customer support has been notified about the posted complaint.

Jun 10, 2017

Updated by Pranita Rai consumer complaints logo
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ConsumerComplaints.in › Godrej Appliances › Godrej Appliances — Split Ac issue
Godrej Appliances — Split Ac issue

1 Review
Pr Pranita Rai on Jun 10, 2017
Mark as Resolved

I made one complain during the month of March for my ac which was not giving cool air.

1) 1st day the came and said gas was not there as its getting leaked and fill the gas and i paid Rs 2300 to them.

2) After 4 days againg the same problem happen. I again complain them . They said that gas is getting leaked and did the same process.

3) Again after 4 days same prob
lem happened they said they will now take the Ac in there station and check they opended the Ac and kept in my palce only for 7 days and didnt came to collect the Ac to take in there Warehouse. After frequent call and fight tgey came and took it. Which they said that will return with after 3 days but they took nearly 15 days to give back the Ac.
When the Ac was brought back i checked it whereas cooling was happening but some sort of sound started to came out from the Ac. I immediately said them whats wrong with the Ca and whats that sound they said that they will rectify it again. I said you kept my ac for 15 days but still you have not resolved my problem moreover u have added one more problem. They said that very soon they will send someone to rectify it. I said them if due to this sound issue if my ac gets more damage then they will be responsible then the Service center manager said yes he will take the responsibility.

4) I called them to inform that they have not send anyone to rectify the Ac sound till now. And asusual they said they will be coming 2moro. But there 2moro never comes.

5) On 8th June i call the service center again as now my Ac is not working only. If we on the Ac it suddenly gets off by itself only. The service center manager said that no need to call the Godrej Call Center they will resolve by them self but till date no one has turn out.

6) So on 10th June i have call the call center for the issue . After few min i got a call from the service center and said our technician is will come by 12 or 1 pm. When i said them are they really gonna come then the girl says cant be sure as the technician are very busy.

Now my question is if there technician are so busy then why cant they hire more. Or why not the company transfer my complain to one of your best Service center. As this Lal Ganesh service center when they cant resolved the issue moreover creates somemore other issue to rectify the old issue . Then whats the use of waiting for such long period and end up with some other major problem of the Ac. Its better not to take Godrej Company Ac only. When this people cant rectify the problem moreover creates more other major problem to damage the Ac. Are we customers sitting here to complain Godrej Company every day leaving out all work esp when we buy Ac to get comfort during the hot season. But here all opposit.

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phone +91 22 6796 XXXX
website www.godrejappliances.com
location Pirojshanagar, , Vikhroli, Mumbai, Maharashtra, India - 400079
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Verified Support

Jun 12, 2017

Godrej Appliances Customer Care's response Dear Pranita,

We regret the inconvenience caused to you. We would like to take this opportunity to resolve your complaint.

Kindly provide the complaint number & your mobile number so that we can resolve your issue on priority.

Regards,
Godrej Appliances Team.

Verified Support

Jun 14, 2017

Godrej Appliances Customer Care's response Dear Pranita,

We are still awaiting your details. Please help us with the same as it will help us resolve your issue at the earliest.

Regards,
Godrej Appliances Team.

Verified Support

Jun 19, 2017

Godrej Appliances Customer Care's response Dear Pranita,

As we haven't received your details, your complaint has been closed from our end. Do contact us in case of any query.

Regards,
Godrej Appliances Team.

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Address: Kanpur, Uttar Pradesh

Brought windows a/c from ahuja electronics, vijay nagar, kanpur, uttar pradesh, india.
Last week.
*poorest service provider just demanding for money
*their workers lack ethics how to talk to a customer on phone
*a/c not working till date as their workers failed to provide home service which they assured of before the deal
*now they have turned back saying contact service centre our job is done
#unhappycustomer
#poorservice ever witnessed
#goodrej
Any kind of help will be useful
"goodrejcustomer

Jul 21, 2017

Complaint marked as Resolved

Godrej Appliances customer support has been notified about the posted complaint.

Verified Support

Jun 07, 2017

Godrej Appliances Customer Care's response Dear Pulkit,

Allow us to look into this. Kindly provide the complaint number & your mobile number so that we can resolve your issue on priority.

You can get the complaint number by calling us on our toll-free number[protected]. You may also log a request online here: http://bit.ly/2jOrpba

Regards,
Godrej Appliances Team.

Verified Support

Jun 09, 2017

Godrej Appliances Customer Care's response Dear Pulkit,

We are still awaiting your details. Please help us with the same as it will help us resolve your issue at the earliest.

Regards,
Godrej Appliances Team.

Verified Support

Jun 20, 2017

Godrej Appliances Customer Care's response Dear Pulkit,

As we haven't received your details, your complaint has been closed from our end. Do contact us in case of any query.

Regards,
Godrej Appliances Team.

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A

Abhinanda Roy Chowdhury

from Bhadrakh, Odisha

Jun 14, 2017

Our godrej washing machine is not working. We bought it on 2009. Till washing the machine is working then remaining stand still. Drier iz not working.

Reply

Godrej Appliances Customer Care's response, Jun 20, 2017

Verified Support

Dear Abhinanda,

We’re concerned about this. Kindly provide the complaint number & your mobile number so that we can resolve your issue on priority.

You can get the complaint number by calling us on our toll-free number 1800-209-5511. You may also log a request online here: http://bit.ly/2jOrpba

Regards,
Godrej Appliances Team.

Godrej Appliances Customer Care's response, Jun 23, 2017

Verified Support

Dear Abhinanda,

We are still awaiting your details. Please help us with the same as it will help us resolve your issue at the earliest.

Regards,
Godrej Appliances Team.

Godrej Appliances Customer Care's response, Jun 26, 2017

Verified Support

Dear Abhinanda,

As we haven't received your details, your complaint has been closed from our end. Do contact us in case of any query.

Regards,
Godrej Appliances Team.

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Address: New Delhi, Delhi, 110021

Website: Godrejsmartcare.com

My refrigerator is not cooking, raised a complaint with godrej smartcare on may/29 complaint no. D[protected].
The engineer changed the di - timer and asked for rs. 1200 for a part whose printed mrp was 600/. The fridge has stopped cooling in 2 days after the repair, we have been following up and calling the service center since jun/1 they keep saying the complaint will be attended but no one comes they charged 460 for the service with...

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Address: Kota, Rajasthan, 324005

Website: shop.godrejappliances.com/godrej-air-conditioners.html

I have complained regarding non function of Godrej Split AC on 19/5/2017 (Call No.J[protected]), on 20th a technician came and observes disfunction and without testing anything he predicts that the gas has to be refilled in order to regulate the AC, he filled gas despite of my saying that it needs to be checked by some instrument for the pressure and takes away 1200/- RS without giving any bill.
I called him around 5 days and he said that he will come and he never came, on 27/5/2017 I filed another complaint of same issue(Call No.J[protected]), on 30th another technician came and observes the AC and said that your capacitor needs a replacement, and on 31st he replaced capacitor and checked the gas pressure which was more due to overfill by the technician who came on 20th may and he removes the overfilled gas.
Certainly AC runs one day after it and again on 2nd june it was not working as in the past.
I again filed complaint on 3/06/2017 call no.J[protected] and the technician came and said that by checking stabilizer that your stabilizer is not working properly it needs to be repair. I have taken it to shop and it was working well.
After all this #### from past 13 - 14 days I'hv decided to call a GOOD SERVICE engineer on my own, he came and checked all the things very well and said 'The Voltage is not that sufficient in your line to regulate the AC, just ask Electricity Board Staff to fix it' and I was like what the #### did the godrej technicians were trying to do by filling the gas or changing the capacitors or questioning about the stabilizer.
I have spent 1200 on first visit and 875 for the capacitors and other service charge on second visit of technicians.
And there is no any such problem in AC !!
Revert me back my money !!
Worst service !!
Registered Mobile No.: [protected]

Jul 25, 2017

Complaint marked as Resolved

Godrej Appliances customer support has been notified about the posted complaint.

Verified Support

Jun 20, 2017

Godrej Appliances Customer Care's response Dear Nikhil,

We regret the inconvenience caused to you. We have forwarded your details to the concerned team and they'll connect with you at the earliest.

Regards,
Godrej Appliances Team.

Verified Support

Jun 22, 2017

Godrej Appliances Customer Care's response Dear Nikhil,

We've been updated by our team that your concerns have been addressed & the issue is resolved now. Thank you for your support.

Regards,
Godrej Appliances Team.

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Address: 631006

Website: www.godrejappliances.com

First of all i want to tell you that i believe in indian brands, that's why i always give preference to select indian brand. But this time, one of the best name godrej down my belief.

I bought godrej refrigerator model no. Rd edge chtm 185 ltr 5* rating as per description and price shown by the dealer m/s shushma forms & agencies, jyoti nagar, chitilapakkam, chennai on 29 may 17 through csd.

On 04 jun 17 i got the refrigerator at my place. I was very happy to see the fridge of my choice with 5* rating but when i closely saw the model description on the package, it was not that which i have been ordered. I got the model no. Rd edge ct 2.2 185 ltr 2* rating. I thought the dealer has done a mistake. So i called the dealer many a time but he didn't pick up the call.

Then i decided to go to chennai and directly talked to dealer. On 06 jun means today i went to chennai and met the dealer. Mr. Dinesh was there. He told me that he has delivered the correct model. I shown him the photographs of the package which i got at my home. They were surely not the one of the fridge which i ordered.

Mr. Dinesh called the godrej rep mr. Arun. Mr. Arun talked to me and try to justify the mistake by stating that he has delivered a upper model than that of i ordered. I told him i don't want that, i want the model for which i have paid. Then he said that model has been discontinued by godrej. I asked if that so, why the dealer shown me the broucher of csd price list with 5* rating fridge. Mr. Arun said he has given a letter of model changing at same price and index no. To csd depot six month earlier but it's the fault of csd that they have not change it in thier file.

So i went to csd area manager and his rep shown me the price list of godrej appliances which was received by the csd from godrej company directly. There is nothing like this that model has been changed.

It means the reputated brand godrej cheating the defence personnel. By showing the other item and deliver the different item. This policy is not good. If i want the upper model or good model i will select it then it has to be delivered to me.

I want the same model for which i have paid and ordered.

Kindly look into this matter and solve it at the earliest.

Jul 22, 2017

Complaint marked as Resolved

Godrej Appliances customer support has been notified about the posted complaint.

Verified Support

Jun 07, 2017

Godrej Appliances Customer Care's response Dear Manoj,

Allow us to look into this. Kindly provide the complaint number & your mobile number so that we can resolve your issue on priority.

You can get the complaint number by calling us on our toll-free number[protected]. You may also log a request online here: http://bit.ly/2jOrpba

Regards,
Godrej Appliances Team.

Verified Support

Jun 09, 2017

Godrej Appliances Customer Care's response Dear Manoj,

We are still awaiting your details. Please help us with the same as it will help us resolve your issue at the earliest.

Regards,
Godrej Appliances Team.

Verified Support

Jun 20, 2017

Godrej Appliances Customer Care's response Dear Manoj,

As we haven't received your details, your complaint has been closed from our end. Do contact us in case of any query.

Regards,
Godrej Appliances Team.

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Address: Kamrup Metropolitan, Assam, 781003

On 11.02.2017, i had deposited a sum of rs.3972/- against amc for 4 years of my refrigerator to one of your local representative. He issued an application no.[protected] dated 11.02.2017, salesman code 817099. But till date i have not received any confirmation from your good office regarding amc. Please look into the matter and advise me the present position of my amc.

Jul 24, 2017

Complaint marked as Resolved

Godrej Appliances customer support has been notified about the posted complaint.

Verified Support

Jun 20, 2017

Godrej Appliances Customer Care's response Dear Ashok,

Allow us to help you with this. Please share the complaint number so that we can have the relevant team connect with you at the earliest.

You can get the complaint number by calling us on our toll-free number[protected]. You may also log a request online here: http://bit.ly/2jOrpba

Regards,
Godrej Appliances Team.

Verified Support

Jun 21, 2017

Godrej Appliances Customer Care's response Dear Ashok,

We are still awaiting your details. Please help us with the same so that we can resolve your issue at the earliest.

Regards,
Godrej Appliances Team.

Verified Support

Jun 23, 2017

Godrej Appliances Customer Care's response Dear Ashok,

We’ve been informed by our team that they’ve addressed your issue. Do let us know if you have any further doubts.

Regards,
Godrej Appliances Team.

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Address: Ranga Reddy, Andhra Pradesh, 500084

This is Regarding godrej A/C I have purchased two months back,

Hello,

I (Vishwarup Sonawane) purchased a Godrej A/c, 1 Ton, 3 Star on 25th March 2017 from Bajaj Electronics Kondapur Hyderabad.
After few days on 20th April I observed one issue, where A/C stopped working, stucked at one position and not responding to remote, and started back after some time automatically.
I immediately complained about it to customer service. One technician came check and said I don't see any issue, and went of without doing anything.

After few days same thing happened and also got access electricity bill of around 4000 rs for around 35 days o[censored]se, even after using it not more than 4-5 hours a day, which usually come 300-400 without use of A/C. which is not normal for these range of A/C.
I complained about it, a technician came, checked and detached the A/C from stabilizer stating it is the issue with stabilizer and went.

After few days same issue occurred and it started coming so oftenly that there was no use of purchasing the A/C in this hot season as it was getting stucked all the time.
This time I recorded the Video of it in my mobile phone, logged complaint showed it to technician and he escalated the issue further.

It has been more than a Month, I still did not get any acknowledgement from Godrej side, Few people called me and while I was explaining the issue to them they only started getting hyper on me raised voice and used bad words.

This is the worst service I got from Godrej, very unprofessional behavior. It is a total loss of time money and efforts.

I request you to look into this matter, and refund my money for the A/C, access electric bill and compensation for loss of time money and efforts.
I am attaching electric Bills as the proof, Kindly proceed further as soon as possible.

Thanks & Regards
Vishwarup Sonawane
[protected] / [protected]

Jul 1, 2017

Complaint marked as Resolved

Godrej Appliances customer support has been notified about the posted complaint.

Verified Support

May 30, 2017

Godrej Appliances Customer Care's response Dear Vishwarup,

Allow us to look into this. Your details have been shared with our concerned team. We assure you that we will address your issue at the earliest.

Regards,
Godrej Appliances Team.

Verified Support

May 30, 2017

Godrej Appliances Customer Care's response Dear Vishwarup,

We understand that our representative got in touch with you to discuss your concerns. A refund shall be processed from our end. Thank you for your cooperation.

Regards,
Godrej Appliances Team.

View replies

M

Mai12

from Pune, Maharashtra

Jun 6, 2017

Hi Team,

My Godrej Refrigerator (double door) is not cooling at all.we are facing this issue from last week.Could you please send Technician to our address who will look into this problem.

Please do needful for me ASAP.

Regards,
Varsha Deore
[protected]

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Address: 110085

Hi, i have no complaint with godrej company but with vijay sales rohini delhi which is take distributorship of yours. They introduced me a split ac (Gsc18upx5wqr 5 star) as said that its has copper coil and i purchased it but when i search in ur side its shows it has aluminum coil. When i asked about it they said it is copper coil ac (Model no. Gsc18upx5wqr 5 star) but when i show them in ur side then they told me that you take some other brand. I also told them that godrej z series has copper coil but they refused. I want only your product because its reasonable and durable. Kindly do some action against them. I have all proof like bill, voice recording etc. So pls help me out.

Jul 7, 2017

Complaint marked as Resolved

Godrej Appliances customer support has been notified about the posted complaint.

Verified Support

May 30, 2017

Godrej Appliances Customer Care's response Dear Preeti,

We'd like to look into this. Please share your contact number so that we may assist you further.

Regards,
Godrej Appliances Team.

Verified Support

Jun 01, 2017

Godrej Appliances Customer Care's response Dear Preeti,

We are awaiting your contact number. Kindly share the same for quicker assistance.

Regards,
Godrej Appliances Team.

Jun 03, 2017

Updated by Preeti khanna 20 Hi, my mobile no is [protected].

Thanks

Verified Support

Jun 05, 2017

Godrej Appliances Customer Care's response Dear Preeti,

Thank you for sharing the details. Our team will surely look into it and shall connect with you for further assistance.

Regards,
Godrej Appliances Team.

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Address: Gurgaon, Haryana, 122018

Website: godrejcp.com

I had purchased Godrej Eon Split AC from Sargam Electronics, MG Road Gurgaon on 19th April 2016 vide Invoice no.SPLAZA-0415.The AC suddenly stopped cooling on 15th April2017, which was complained to the customer care.The techncian visited and informed us that coolant gas needs to be filled and it will be under warranty.The AC's functions were restored.After, a couple of days, again the AC stopped cooling.The problem was reported to Godrej customer care, the technician visited and took away some parts for replacement and the AC was restarted after 4-5 days.
In continuation to the problems as mentioned above, on 28th May'2017, the dispaly of AC suddenly blanked, which was complained to the Godrej customer care and it was repaired by the technician on 29th May 2017.As the technicians of Godrej are not competent enough to resolve the AC problems permanently, the problems are repeatedly faced.It is a clear case of supplying faulty product to me.
Today., i.e.29th may I got a call from Godrej customer care that I nned to pay for the technician visit charges, which I am not ready to pay, as the problem of AC, which is faced repeatedly, is not solved by them and as such warranty clause should be extendedly applied in my case.The customer care officials threatended me that now onwards they will not provide any service to me, if I dont pay charges.
First you supply faulty product to the customer and which your own so called techinicans are not able to sort out, then you threaten the customer that it is out of warranty, as one year alreay passed, we will not provide you any service It is a case of supplying faulty product to the customer and threatening no to provide any service.
It is therefore advised that my product be repalced with a new one or else my payment amount be refunded to me in lieu of this fradulent deal, as Godrej is a big name but try to deceive the custoemers by playing tricks.

I

Jul 3, 2017

Complaint marked as Resolved

Godrej Appliances customer support has been notified about the posted complaint.

Verified Support

May 29, 2017

Godrej Appliances Customer Care's response Dear Nitin,

We are extremely sorry to hear about your experience. We would like to take this opportunity to resolve your complaint.

Kindly provide the complaint number & your mobile number so that we can resolve your issue on priority.

You can get the complaint number by calling us on our toll-free number[protected]. You may also log a request online here: http://bit.ly/2jOrpba

Regards,
Godrej Appliances Team.

Verified Support

May 31, 2017

Godrej Appliances Customer Care's response Dear Nitin,

We are still awaiting your details. Please help us with the same as it will help us resolve your issue at the earliest.

Regards,
Godrej Appliances Team.

Verified Support

Jun 02, 2017

Godrej Appliances Customer Care's response Dear Nitin,

As we haven't received your details, your complaint has been closed from our end. Do contact us in case of any query.

Regards,
Godrej Appliances Team.

Jun 20, 2017

Updated by nitin.patel789 Dear Sir,
Details of complaint nos. and my mobile no. are appended herebelow:
1.F[protected] of[protected]
2.F-[protected] of[protected]
3.F-[protected] of[protected]
My mobile no. is [protected]
On getting the repeated issues in the AC, I had advised the customer care that the problem which has been faced is conituing from the period when the AC was under warranty, hence the service charge will not be paid by me.But they spoke to me rudely and threatened me that they are going to close the complain (on[protected] and challenged me that I will never get any services from Godrej in future, as I have not made the payment.
Is it the way the customer of So called big company GODREJ are dealt with?You want to pass on the message through your customer care centre that we have made a big blunder by purchasing a Godrej product??
Pls. be advised that I have already got my problem repaired now.Check at your end as to why faulty product has been given to me??
Also, I want revert on the response and behaviour of your customer service centre>

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Address: 411051

Website: WWW.godrejappliances,com

Dear team,

We purchase freeze on 14 feb 2017, but frrezer was not working. So we done the complaint. After that service man came and replace the kit and taking charges rs3000. So i want to know what is warranty period about frreze?

How we will purchase your product, when its not working for mininmum 1 year.

Refer this mail for my complaint.

My mob no:-[protected]
Location pune

Regards
Jaydeep deokar

Jul 1, 2017

Complaint marked as Resolved

Godrej Appliances customer support has been notified about the posted complaint.

Verified Support

May 29, 2017

Godrej Appliances Customer Care's response Dear Jaydeep,

We've noted your concern and forwarded the same to the relevant team. We assure you that we will address your issue at the earliest.

Regards,
Godrej Appliances Team.

Verified Support

May 30, 2017

Godrej Appliances Customer Care's response Dear Jaydeep,

We've been updated by our team that your concerns have been addressed & the issue is resolved now. Thank you for your support.

Regards,
Godrej Appliances Team.

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Address: Thiruvananthapuram, Kerala, 695029

Last year was renovating my apartment. Saw advertisements regarding 5 star a/c of godrej. Believed it to be true. Energy efficient, modern technology and what not. I bought 4 units. 1.5 ton 5 star a/cs. At first the a/c was delivered and full money taken by the local distributer. Then came the istaller. Trivandrum one matrix people. Installed it bad! Improper installation made a/c not work from day one. Then after complaing cthey sent another person [ this time a real technitian, last time it was some makeshift guy as i was told later.]

Then started my ordeals. Every time the a/c gave new new problems, service was horrible, but i was busy so did not go to consumer court.

Before 1 year ended they wanted me to take their 4 year amc. Took that too for all 4 units.

The a/c still five problems and amc is not useful as they never respond to complaints on time.

Jul 1, 2017

Complaint marked as Resolved

Godrej Appliances customer support has been notified about the posted complaint.

Verified Support

May 25, 2017

Godrej Appliances Customer Care's response Dear Customer,

We are extremely sorry to hear about your experience. We would like to take this opportunity to resolve your complain.

Kindly provide the complaint number & your mobile number so that we can resolve your issue on priority.

You can get the complaint number by calling us on our toll-free number[protected]. You may also log a request online here: http://bit.ly/2jOrpba

Regards,
Godrej Appliances Team.

Verified Support

May 29, 2017

Godrej Appliances Customer Care's response Dear Customer,

We are still awaiting your details. Please help us with the same as it will help us resolve your issue at the earliest.

Regards,
Godrej Appliances Team.

Verified Support

May 31, 2017

Godrej Appliances Customer Care's response Dear Customer,

As we haven't received your details, your complaint has been closed from our end. Do contact us in case of any query.

Regards,
Godrej Appliances Team.

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Address: 560022

I am using good knight mosquito repellent as the godrej claims mosquito will be ridden of after 9mins which is false claim, no mosquitoes does because of this repellent... Company is ruining the money of poor people.in what ideal conditions the company claims that in 9mins mosquito's are ridden, crores of people are cheated due to advertisement. Plsease look into the matter seriously since people are buying the product to get rid of mosquitoes and protect themselves from dengue and malaria, but product is not worth enough to move on..

Godrej Appliances customer support has been notified about the posted complaint.

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Address: Kolkata, West Bengal, 700153

Website: www.godrejappliances.com

I purchased Godrej 1.5 ton ac on 25th April and my product was defective. Since I purchased a new product, I asked for complete replacement. Since dealer Great Eastern Trading in garia, Kolkata did not had the product, He sent me showroom display product and lied to me that the product is completely new. Now when i have switched company, they are not uninstalling the product even after 6 days of purchase. I have called numerous times to dealer and godrej service partner, but they are not listening to my request .I called customer care on 18th May, but my complaint was not registered by executive. Please help me from this unethical thieves.

Jun 24, 2017

Complaint marked as Resolved

Godrej Appliances customer support has been notified about the posted complaint.

Verified Support

May 18, 2017

Godrej Appliances Customer Care's response Dear Abhishek,

We are extremely sorry to hear about your experience. We would like to take this opportunity to resolve your complain.

Kindly provide the complaint number & your mobile number so that we can resolve your issue on priority.

You may also log a request online here: http://bit.ly/2jOrpba

Regards,
Godrej Appliances Team.

Verified Support

May 22, 2017

Godrej Appliances Customer Care's response Dear Abhishek,

We are still awaiting your details. Please help us with the same as it will help us resolve your issue at the earliest.

Regards,
Godrej Appliances Team.

Verified Support

May 24, 2017

Godrej Appliances Customer Care's response Dear Abhishek,

As we haven't received your details, your complaint has been closed from our end. Do contact us in case of any query.

Regards,
Godrej Appliances Team.

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Address: 742101

I have purchased one fridge 2 years ago and at present need to spares : one is deep freeze door and another is self.
When i asking to local customer care they told me need to complain in toll free number [protected], when i talked to toll free customer care regarding requirement of two spares they told me i have to book a complain after then one service engineer visit to my location and i have to give him visit charge rs. 350/- then he order for spares then i will get.
Its surprising that when i describe that i need two perticular spares then why need service engineer to visit and why have to pay rs. 350/- service charge.
Am i asking for any service??? Just asking for two spares.
Need solution or have to take help of consumer forum.
[protected]

Jun 16, 2017

Complaint marked as Resolved

Godrej Appliances customer support has been notified about the posted complaint.

May 15, 2017

Updated by Sourav Bajoria i had visited local customer care but they don't have stock of perticular spares, i do not asking for any service and just told them that take order for spares and inform me when arrive i will collect from your centre.
but they refused and told me that i have to book complain and must have to pay visit charge.
WHY SHOULD I HAVE TO SERVICE CHARGE ??????

Verified Support

May 16, 2017

Godrej Appliances Customer Care's response Dear Sourav,

We're sorry about this. Your details have been shared with our concerned team. We assure you that we will address your issue at the earliest.

Regards,
Godrej Appliances Team.

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Address: Mumbai City, Maharashtra

7 days before i launched a complain regarding no cooling problem from my a. C.. After launching complain a service man came and examine the a. C accoording to him after checking all the thing there was no gas in the a. C compressor due to which my a. C. Was not able to cool the room. I asked him wether i have to again call the toll free no to register a new complain regarding no cooling he said there is no need i will do the need full from your side and the gas will be refill with in 24 hours.
I waited but no one came as the service engineer of godrej comes from metro office i call on the land line in my first attempt of calling the call rang but no one answer second time operator on ivr said no is invalid so i again call godrej (C. S) and they gave me the contact no of manager... When one of my family member call on his cell no he just simply reciving the call and not answering to phone.. I call him from outside p. C. O.. The manager said the person who is responsible or does the job of gas refill in a. C's compressor will come tomorrow
I waited for the next day but again no one came... I want to know what are you people doing.. Now it has been 7 day or more and no one has come for the gas refill... Because of that i can not go anywhere because what if the technician comes and find the door lock... But no one has come... Earlier when i purchased the a. C the room get's to cool with in 20 min now it takes more than 1 hour for cooling
I need my answer as why there is a long delay just to refill the gas in compressor..

Jun 20, 2017

Complaint marked as Resolved

Godrej Appliances customer support has been notified about the posted complaint.

Verified Support

May 15, 2017

Godrej Appliances Customer Care's response Dear Customer,

We've extremely sorry about this. We would like to take this opportunity to resolve your complaint.

Kindly provide the complaint number & your mobile number so that we can resolve your issue on priority.

Regards,
Godrej Appliances Team.

Verified Support

May 17, 2017

Godrej Appliances Customer Care's response Dear Customer,

We are still awaiting your details. Please help us with the same as it will help us resolve your issue at the earliest.

Kindly provide the complaint number & your mobile number so that we can resolve your issue on priority.

Regards,
Godrej Appliances Team.

Verified Support

May 19, 2017

Godrej Appliances Customer Care's response Dear Customer,

As we haven't received your details, your complaint has been closed from our end. Do contact us in case of any query.

Regards,
Godrej Appliances Team.

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Address: Nagpur, Maharashtra, 442001

Website: Godrej website

We have purchased a new refrigerator & it's not working properly. We are complaining godrej regularly but no response from their end. Technician comes & goes but problem not solved. Fridge can not prepare ice & every time hot. Please take strict action.
Online complaint no. P[protected]

Sangharsh J. Joshi
C/O, chandrashekhar goho old mhada colony LIG near hanuman mandir house no 68 wardha-442001

Jun 17, 2017

Complaint marked as Resolved

Godrej Appliances customer support has been notified about the posted complaint.

Verified Support

May 15, 2017

Godrej Appliances Customer Care's response Dear Sangharsh,

Sorry about this. We have forwarded your details to the concerned team and assure you that we will address your issue at the earliest.

Regards,
Godrej Appliances Team.

Verified Support

May 17, 2017

Godrej Appliances Customer Care's response Dear Sangharsh,

We understand that your concern has been addressed. Do let us know if you need any further assistance.

Regards,
Godrej Appliances Team.

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N

Nagesh Bhandarkar

Feb 17, 2018

We bought a new Godrej double door Eon model from Harsha, Mangaluru but just after completion of 1 year it became dead all of a sudden. Engineer who visited, even without checking, said that control knob is to be replaced and it is a common complaint with the model. In that case, why Godrej is not recalling the product line car companies do. Why should I spend Rs 1500+ for their fault.
* Godrej SMS * Technician - HARSHITH ?? will be attending your call - N[protected] on 17/02/2018 is the message I received after the engineer left to bring the part.
Hope the replacement at least would be durable

H Nagesh

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Address: Hyderabad, Andhra Pradesh, 500082

Dear Mr. Ravi Bhat,

One bitter experience just shatters the trust build over decades. Since generations we have been using Godrej appliances and strongly recommend to the like minds around.

I brought 2 Godrej ACs of 1.5 ton capacity last April from a leading dealer in Hyderabad. At the time of purchase, I was promised that we will be provided with 2 free servicing in a year. Inspite of walking down to the dealer, no service engineer had ever visited my place. I did not get any calls inquiring for the service or complaints. Today when I called up the Godrej Toll Free Customer Care to find out why no servicing was provided as promised, I was asked to call the Lead Technician as appointed by Godrej for Hyderabad. His name is Mohammed Anwar and his contact number is [protected].

To my extreme disappointment, when I called up Mr. Anwar to find a reason for not providing the service on time, I was amazed to listen to his arrogance. Everytime he has been changing his answers stating "Called but no response", "No one was at home", etc. This is the last excuse which could be given for someone's carelessness and ignorance. How can one cover up its own mistakes/slippages by giving such weird reasons?

By any change, if the customer could not answer the call at that time, is it not the duty of the person responsible for a follow up call? How acceptable could this reason be that the Team of Technicians/Service Engineers could not find enough time to follow up with the customer ONCE in ONE FULL YEAR? I am extremely disappointed by the way these guys manage a long term customer leaving no choice but a bad mouth arising from nasty experiences like these.

Who is keeping a track of these service slippage and what is the governance in place to ensure that these uncontrolled virus do not infect the wider pool of happy customers? I would like to get an answer why there was no tracking done for the service slippage and how can it be compensated?

I would expect a responsible person to answer me.

Best Regards
Debasish Mishra
Cell:- [protected]

Apr 30, 2019

Complaint marked as Resolved

Godrej Appliances customer support has been notified about the posted complaint.

Verified Support

Mar 22, 2019

Godrej Appliances Customer Care's response Dear Debasish,

I apologize for the trouble you've faced and would like to assist you with this. However, with the given contact number, my team is unable to trace your issue. Request you to register your complaint by calling us on our toll-free no.[protected] or online by clicking here: http://bit.ly/2xLUhEi

Once done, please share the complaint number so that I can get in touch with you as soon as possible.

Regards,
Kavya

Verified Support

Mar 25, 2019

Godrej Appliances Customer Care's response Dear Debasish,

I am still awaiting your details. Kindly help me with the same as it'll enable me to resolve your issue faster.

Regards,
Kavya

Verified Support

Mar 27, 2019

Godrej Appliances Customer Care's response Dear Debasish,

As I haven't received your details, your complaint has been closed from my end. Do get back in case of any query.

Regards,
Kavya

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Address: 110031

Website: www.godrejsmartcare.com

Last year I purchased Godrej AC (Godrej 1.5 Ton 5 Star GSC 18) and till now I am facing problems related to Cooling, Gas leakage, ice forming, condenser etc.

I logged complaint related to No cooling on 15-April-2017 (Call No: D[protected]) and nobody from service department came. Finally on 25-April, a technician came and filled the Gas without even checking the AC;
although the problem was related with condenser.

On 26-April, AC again started forming ice, no cooling, then I complained(D[protected]) again then Technician came
and said that the problem is with the condenser so he took that part along with him and now its been 1 week
and no response from service department.

Finally its 22 days and no resolution so far.

Very disappointed with Godrej Appliances, ACI Godrej Agrovet Private Limited, Godrej eon ac. If this gonna keeping on happening like this then the day is not far; Godrej may
have to shut down their AC manufacturing Unit.

Poor service and Unskilled Technicians!

Jun 2, 2017

Complaint marked as Resolved

Godrej Appliances customer support has been notified about the posted complaint.

Verified Support

May 02, 2017

Godrej Appliances Customer Care's response Dear Prince,

We've already shared your details with our concerned team. Kindly allow us sometime to look into this and update you on the same.

Regards,
Godrej Appliances Team.

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Address: New Delhi, Delhi, 110059

Website: www.godrejsmartcare.com

To
The team godrej

This mail is regarding un profise way that the team godrej has shown to us.
Myself mr. Sachin verma i am an user of fridge that belongs to your term company that model designs with double door. What i am facing is the loop on top freezer is not getting cool up as if in this demise hot hard to get ice cubes and cold water.

Many of my friends i will recommend now not to go with any kind of commodities that your company supply. On prior base the high negative aspect that came out is with your customer service department never answers call in point time and if so answered give fake remedies many times i got the message the complaint is been solved. As per my and your complaint records you can check within three months there were more than 30 complaints with my registered number ([protected]) too and all for these premise complaints were all fake commit core.

But on many point i found not a single executive visit our door step or other side if visit too then the technician says we need to fill it up with gas or when the agent comes to fill up the gas he says there is no need to fill the gas.

This hampered way happen two times and i don't understand how it is possible the un patch management that godrej team is having. Iam on with my personal side is not happy with the process there that coordinates in miss formation way. What kind of pathetic management you guys are holding up just feel shame on the brand too.

With regards,
Sachin verma

Jun 23, 2017

Complaint marked as Resolved

Godrej Appliances customer support has been notified about the posted complaint.

Verified Support

May 02, 2017

Godrej Appliances Customer Care's response Dear Sachin,

We regret the inconvenience caused to you. We have forwarded your details to the concerned team and assure you that we will address your issue at the earliest.

Regards,
Godrej Appliances Team.

Verified Support

May 23, 2017

Godrej Appliances Customer Care's response Dear Sachin,

We understand that your concern has been addressed. Do let us know if you need any further assistance.

Regards,
Godrej Appliances Team.

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R

Rakesh Patel71

from Vadodara, Gujarat

May 10, 2017

While shifting, i have lost user manual for godrej microwave oven gmc 32b.
I will be highly obliged, if you send me a pdf file for the same.

Reply

Godrej Appliances Customer Care's response, May 10, 2017

Verified Support

Dear Rakesh,

We will surely assist you. Kindly provide the complaint number & your mobile number so that we can resolve your issue on priority.

You can get the complaint number by calling us on our toll-free number 1800-209-5511.

Regards,
Godrej Appliances Team

Godrej Appliances Customer Care's response, May 11, 2017

Verified Support

Dear Rakesh,

Please click on the link here https://we.tl/0PzAkb0Ms0 to download the user manual. We trust that your concern is now addressed to you satisfaction.

Regards,
Godrej Appliances Team

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Address: Mumbai City, Maharashtra, 400079

Website: www.godrejappliances.com/godrej/GodrejAppliances/contactus.aspx?id=6&menuid=340#

Dear sir,

I have lodged several complaints of godrej refrigerator (Product no. 2d 7ssw, model no. Gfe 36 dz, sl no. [protected]) on different dates through your customer care number. The list of complaints is given as under-
.
Sn complain number date & time remarks
1. L[protected] 15.04.2017 at 12:27 attended. But, the
Replacement of broken handle
Not done. Service engineer
Asked for the secret code and
Told that he had already placed
The order of fresh handle of
The door which will be replaced
Within a short period.
2. L[protected] 23.04.2017 at 20:57 message received as gopi
Chandra will be attending
Your call on 22.04.2017. But,
Nobody attended the call
3. L[protected] 26.04.2017 at 14:28 mesage received as mohd
Saddam will be attending your
Call on 26.04.2017. But,
Nobody attended the call
4. L[protected] 26.04.2017 at 22:39 yet to be attended

No action has been taken till date. The handle of the main door of the refrigerator has been broken which needs to be replaced.

It is requested to kindly send your service engineer for rectification of the above defect without further delay.

Thanks & regards

I. S das
C-150/2, rdso colony,
Manak nagar,
Lucknow - 226011
(Mob - [protected])

Jun 22, 2017

Complaint marked as Resolved

Godrej Appliances customer support has been notified about the posted complaint.

Verified Support

Apr 27, 2017

Godrej Appliances Customer Care's response Dear Indusekhar,

We regret the inconvenience caused to you. We have forwarded your details to the concerned team and assure you that we will address your issue at the earliest.

Regards,
Godrej Appliances Team.

Verified Support

May 22, 2017

Godrej Appliances Customer Care's response Dear Indusekhar,

We understand that your concern has been addressed. Do let us know if you need any further assistance.

Regards,
Godrej Appliances Team.

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