Godrej Appliances Complaints & Reviews

Address: Coimbatore, Tamil Nadu, 641018

My godrej pentacool 220 ltr refrigerator was repaired for uneven cooling and water overflow from the bottom on 20/06/2017. The invoice says the programme timer, bimetal, p. T. C. Relay, o. L. P were changed. The service personnel did not have the price list of the parts changed nor were the parts packed in boxes with mrp on it. Two years ago the same timer was replaced for rs.800, whereas it has been charged rs.2150 now. Why isn't the service personnel carrying a parts price list with him? How is consumer supposed to know the actual price of the parts replaced? This is not service but daylight robbery...

Aug 7, 2017

Complaint marked as Resolved

Godrej Appliances customer support has been notified about the posted complaint.

Verified Support

Jul 03, 2017

Godrej Appliances Customer Care's response Dear Customer,

We'll surely get this checked with our team. Kindly provide the complaint number & your mobile number so that we can get in touch with you soon.

You can get the complaint number by calling us on our toll-free number[protected]. You may also log a request online here: http://bit.ly/2jOrpba

Regards,
Godrej Appliances Team.

Verified Support

Jul 05, 2017

Godrej Appliances Customer Care's response Dear Customer,

We are still awaiting your details. Please help us with the same as it will help us resolve your issue at the earliest.

Regards,
Godrej Appliances Team.

Verified Support

Jul 07, 2017

Godrej Appliances Customer Care's response Dear Customer,

As we haven't received your details, your complaint has been closed from our end. Do contact us in case of any query.

Regards,
Godrej Appliances Team.

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Address: Pune, Maharashtra, 411044

Website: Godrej

I have purchased a refrigerator couple of months ago and facing problem with its bottom door constantly. I have complainted about it many times and the technician comes and does not solve the ptoblem properly. So i kindly request you to plz replace my fridge as soon as possible or take some needfull actions..
Thnk you.
Komal agarwal
Contact no.[protected]

Aug 4, 2017

Complaint marked as Resolved

Godrej Appliances customer support has been notified about the posted complaint.

Verified Support

Jun 21, 2017

Godrej Appliances Customer Care's response Dear Komal,

Allow us to look into this. Your details have been shared with our concerned team. We assure you that we will address your issue at the earliest.

Regards,
Godrej Appliances Team.

Verified Support

Jul 03, 2017

Godrej Appliances Customer Care's response Dear Komal,

We’ve been informed by our team that they’ve addressed your issue. Do let us know if you have any further doubts.

Regards,
Godrej Appliances Team.

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Address: Mumbai City, Maharashtra, 400097

Website: www.godrejappliances.com

I am having 1.5 ton split ac which is under extended warranty up 2019. It is having no cooling problem since last 15 days and when we lodged complaint of it on 10/06/17 (B[protected]), till now it not resolved even after 10 days. This is totally disgusting and very poor services by godrej brand.
I am making followups by so many calls to the toll free number but there is no proper response so far, even the engineers don't know the exact problem of it. On 12/06/17 one engineer (Kishan kumar) came and told us about gas, and ensured that tomorrow some body else will come and top up the gas, that's it. Till to day no body has come for gas top up and to day one engineer came for checking again and told us that compressor is hang leakage problem, that is after 10 days some body is coming and telling us that compressor is leakage. This is totally unacceptable and strange that your engineers are not having proper knowledge of the problem.
How you people are giving services like this.
Even after today's visit no action is taken by you, the engineer told me that this machine we have to take it our service center but till now no body has picked up, this is the quality you providing in your services. It is really bad and now going worst.
Totally disappointed and unsatisfied with the service of godrej brand.
If my problem is not resolved by tomorrow with repairing it and all, i will escalate it to the godrej ceo & md for senior management escalation team to show them the real picture and quality of services

Jul 27, 2017

Complaint marked as Resolved

Godrej Appliances customer support has been notified about the posted complaint.

Verified Support

Jun 20, 2017

Godrej Appliances Customer Care's response Dear Lalit,

We're extremely sorry about this. Your details have been shared with our concerned team. We assure you that we will address your issue at the earliest.

Regards,
Godrej Appliances Team.

Verified Support

Jun 26, 2017

Godrej Appliances Customer Care's response Dear Lalit,

We've received an update that your issue has now been resolved. Do let us know in case you need any further help. Have a nice day ahead!

Regards,
Godrej Appliances Team.

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Address: 122001

Website: [email protected]

Dear sir,

I have purchased washing machine godrej w/m gwi 5511 tilt ozone sl. No. 10800172 from jamnagar on 02 oct 2011. I moved to gurgaon in apr 2014 on transfer (Serving in indian air force). The machine was shipped along with all house hold items through agrawal packer & movers ltd. Since then the machine was working normal.

On 22 may 2107 at 0630 hrs in the morning, while washing the cloth after 30 minutes of running, a thud sound heard from the machine and machine started vibrating drastically. The plug was removed immediately. It was observed that piece of many stone dropped from machine and a two-three dent in the steel drum also found.

A complain for the same was lodged immediately vide the docket no. F[protected]. A rep from faridabad workshop arrived and surveyed the machine. He informed that the balance weight /stone have broken. All other parts like motors etc are working normal. He also told that this is the rare case and it seems to be the first in nature. The machine has to be taken to workshop for major repair/replacement of damaged parts which is planned on 24 may 17. Since then the machine is lying in the work shop (Perfect enterprises, sector-55, gurgaon. Contact no.[protected] stating that the spares including balance stone, bearing etc are expected to receive by 13-14 jun 17.

On 15 jun 17, after enquiring about the status of machine, the service centre informed that all items have been fitted and it will delivered today i. E 15 jun 17. On 16 jun 17, i again enquire about the machine about non-delivering of item, they told that machine is having some other problem and being rectified. On 17 jun 17, i visited the service centre to see the fate of washing machine, it was observed that machine is lying at service centre and no rectification was being carried out. Again they promised that it will be deliver today. Again i enquired at 1700 hrs, they informed that the machine is being delivered today. After half an hour they informed that machine is having some problem and it will be delivered on sunday. Today i enquire about the machine on owner mobile, he informed that today service centre is closed, whereas yesterday he told that service centre will be open on sunday.

May i expect early action by the appropriate authority for non-delivering and casual approach for repair of washing machine lying at service centre for the last one month. Secondly, if the machine can not be repaired then the same may be returned back to me stating that it can not be repaired.

Thanks.

Yours,

Nirmal kumar
Master warrant officer
Smq 65/3, safed sagar
Vayu sena vatika
Gurgaon-122001
Mobile-[protected]

Aug 3, 2017

Complaint marked as Resolved

Godrej Appliances customer support has been notified about the posted complaint.

Verified Support

Jun 19, 2017

Godrej Appliances Customer Care's response Dear Nirmal,

We regret the inconvenience caused to you. We have forwarded your details to the concerned team and assure you that we will address your issue at the earliest.

Regards,
Godrej Appliances Team.

Verified Support

Jul 03, 2017

Godrej Appliances Customer Care's response Dear Nirmal,

We understand that your concern has been addressed. Do let us know if you need any further assistance.

Regards,
Godrej Appliances Team.

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Address: Lucknow, Uttar Pradesh, 226024

This i very regret to infom you that i have complained on godrej sevice for ac compressor dead. My compain no. Is l[protected] on 9th june 2017. On 10th june a technician has taken ac outdoor unit for replace of compressor on balaganj, lucknow godrej sevice center. Today 9 days has been but they didn't returned my ac outdoor unit even i have ₹4000 for that already. On service center contact no. Often no. Body picking call nd not giving a reasonable anwer. This very disappointing for i will never go to purchase any product from godrej in future.

Jul 28, 2017

Complaint marked as Resolved

Godrej Appliances customer support has been notified about the posted complaint.

Verified Support

Jun 19, 2017

Godrej Appliances Customer Care's response Dear Mritunjay,

We're extremely sorry about this. Your details have been shared with our concerned team. We assure you that we will address your issue at the earliest.

Regards,
Godrej Appliances Team.

Verified Support

Jun 27, 2017

Godrej Appliances Customer Care's response Dear Mritunjay,

As per the update received from our team, we understand they’ve resolved your issue. Do get back for any further help.

Regards,
Godrej Appliances Team.

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Address: Kottayam, Kerala, 686630

We bought 3 no's godrej ac from nandilath g mart kottayam kerala. But it's noted that after fixing ac unit in my house by your technician, it's power plug length run short to reach power plug. When brought this matter to technician, i was told to get an electrician and make a joint connection. It's felt that godrej installation team is not professional and making childish statement to customers. As myself an electrical engineer and know that joint connections are not right, godrej must send a technical person to correct the issue at the earliest. My contact is [protected].

Jul 22, 2017

Complaint marked as Resolved

Godrej Appliances customer support has been notified about the posted complaint.

Verified Support

Jun 19, 2017

Godrej Appliances Customer Care's response Dear Customer,

We'll surely help you with this. Request you to send in your registered contact number and complaint number so that we can resolve your issue on priority.

You can get the complaint number by calling us on our toll-free number[protected]. You may also log a request online here: http://bit.ly/2jOrpba

Regards,
Godrej Appliances Team.

Verified Support

Jun 20, 2017

Godrej Appliances Customer Care's response Dear Customer,

We are still awaiting your details. Please help us with the same as it will help us resolve your issue at the earliest.

Regards,
Godrej Appliances Team.

Verified Support

Jun 21, 2017

Godrej Appliances Customer Care's response Dear Customer,

We understand that our team got in touch with you and have conveyed the necessary information regarding your concern. Further we request you to connect with the dealer to get your issue resolved.

Regards,
Godrej Appliances Team.

Aug 24, 2017

Updated by bsc0990 The Expert from Godrej visited Apartment; but a solution was given. The AC is still not provided with Electrical power even after a period of 2 months installation.

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Address: Mumbai City, Maharashtra, 400709

Website: www.godrejappliances.com

I have purchased an ac (1 ton, 5 star rating) of your company from kohinoor, palm beach rd, vashi on 11.06.17 for my new shop.

From godrej service centre confirmed that the technician will visit for installation on 14.06.17 at 6 pm and i waited till 9 pm but no one turned up even no one bother to call me.

Even i have wasted 2 days time during site visit also because of wrong commitment of the service centre.

After several follow ups technician came on yesterday at 5.30 pm and after discussion with me he started installation but he could not complete the job as he does not carry necessary spare parts.

He asked for cash for purchase of material from local shop but i denied to pay and said whatever amount to be paid i will pay through cheque only as per earlier discussion with the person who called from [protected].

The technician left the place without completing the job even not packed the materials properly and also taken one bundle of copper pipes while he leaving.

Godrej representative is so unprofessional that they did not keep the material properly left here & there and also your representative is too rude that she said that she will send person to pick up the unit instead of installation while i denied to pay any cash.

My question, have i done mistake by purchasing your product?

I am loosing every day rs 20000/- as i am not able to start my shop without ac.

Also why the person is not carrying genuine spare parts from company and buying local materials and fixing?

So pathetic experience with godrej

Thanks & regards,
Samiran
Address - shop no-1, orchid chs, sec-15, plot-56, koparkhairane, navi mumbai

Jul 27, 2017

Complaint marked as Resolved

Godrej Appliances customer support has been notified about the posted complaint.

Verified Support

Jun 20, 2017

Godrej Appliances Customer Care's response Dear Samiran,

Allow us to look into this. Kindly provide the complaint number & your mobile number so that we can resolve your issue on priority.

You can get the complaint number by calling us on our toll-free number[protected]. You may also log a request online here: http://bit.ly/2jOrpba

Regards,
Godrej Appliances Team.

Verified Support

Jun 23, 2017

Godrej Appliances Customer Care's response Dear Samiran,

We are still awaiting your details. Please help us with the same as it will help us resolve your issue at the earliest.

Regards,
Godrej Appliances Team.

Verified Support

Jun 26, 2017

Godrej Appliances Customer Care's response Dear Samiran,

As we haven't received your details, your complaint has been closed from our end. Do contact us in case of any query.

Regards,
Godrej Appliances Team.

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Address: Ajmer, Rajasthan, 01462

Ir
I am brij bihari sharma from beawar i bought referizer in[protected] aman eloctronicrs beawar and after 3-or 4 year between compresser problem compreser change and now again 30-05 — 2017 call no-j[protected] now call on coustmer care two or three time but not work and service man not response and say today again and again and call nor recive and say if you want complane you wish sir and i go to counsumer court tommorow

Thanking you
Brij bihari sharma
Sno [protected]
Vat invoice no -1294

Jul 22, 2017

Complaint marked as Resolved

Godrej Appliances customer support has been notified about the posted complaint.

Verified Support

Jun 19, 2017

Godrej Appliances Customer Care's response Dear Mr. Sharma,

We'll get this checked. Your details have been forwarded to the relevant team. Rest assured, we'll resolve your issue at the earliest.

Regards,
Godrej Appliances Team.

Verified Support

Jun 21, 2017

Godrej Appliances Customer Care's response Dear Mr. Sharma,

We've been updated by our team that your concerns have been addressed & the issue is resolved now. Thank you for your support.

Regards,
Godrej Appliances Team.

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Address: New Delhi, Delhi, 110092

Hi godrej

I got the double door fridge in my marriage. When i unbox the friedge a after couple of days i found that upper door were damage then i book a complaint (D[protected]) then your engineer (Sharma ji) visit at my place and took picture and said door will be replaced free of cost. After a week

I got a call ([protected]) that you have to pay for door but i explain that your (Engineer (Sharma ji) said to me it will be replace free of cost).
The lady was very clever she took 3digit pin code from me. She said sir plz give me 3 digit pin code we are closing this complaint and we will book your new complaint.

Today i call on call centre i found out that previous complaint were closed and there is no new complaint book.

I tried to call on ([protected]) this number the pick the call then i explain as soon she reconised me she cut the phone after she is not picking my phone. After i called call centre book my complaint (D[protected]) they give me delhi service center number ([protected]). On this number gentleman pick the phone i explain whole story.

Note: i found out that your delhi service centre they are making a fool of customer which is i think they are spoiling godrej goodwill.
Which such a unhappy customer service. They are telling a lie with customer.

I looking forward to resolve my problem and action on that lady who took my 3 digit pin code with very clever story.

Waiting for reply and action

Jai pathak
[protected]

Jul 23, 2017

Complaint marked as Resolved

Godrej Appliances customer support has been notified about the posted complaint.

Verified Support

Jun 15, 2017

Godrej Appliances Customer Care's response Dear Jai,

We regret the inconvenience caused to you. We have forwarded your details to the concerned team and assure you that we will address your issue at the earliest.

Regards,
Godrej Appliances Team.

Verified Support

Jun 22, 2017

Godrej Appliances Customer Care's response Dear Jai,

We understand that your concern has been addressed. Do let us know if you need any further assistance.

Regards,
Godrej Appliances Team.

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Address: Mumbai City, Maharashtra

This is regarding the non compliance of services as provided under an amc contract. I own a godrej refrigerator rb eon nxw 380 sd 2.4. We have been facing certain problem related to the temperature setting of the refrigerator and leaking water from the bottom mounted freezer. The product is still under the period of 3 year amc as documented in the contract which is from 06/06/2017 to 05/05/2020. After repeated calls to the concerned authorities and with no satisfactory response, i've been compelled to take this action and register a complaint against the company in the consumer complaints forum.

Jul 28, 2017

Complaint marked as Resolved

Godrej Appliances customer support has been notified about the posted complaint.

Verified Support

Jun 20, 2017

Godrej Appliances Customer Care's response Dear Riddhi,

We''ll surely review your concern. Please share the complaint number & your mobile number so that we can resolve the same on priority.

Regards,
Godrej Appliances Team.

Verified Support

Jun 23, 2017

Godrej Appliances Customer Care's response Dear Riddhi,

We are still awaiting your details. Please help us with the same as it will help us resolve your issue at the earliest.

Regards,
Godrej Appliances Team.

Verified Support

Jun 26, 2017

Godrej Appliances Customer Care's response Dear Riddhi,

As we haven't received your details, your complaint has been closed from our end. Do contact us in case of any query.

Regards,
Godrej Appliances Team.

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Address: 781019

Website: Complain Register Form

I made one complain during the month of march for my ac which was not giving cool air.

1) 1st day the came and said gas was not there as its getting leaked and fill the gas and i paid rs 2300 to them.

2) after 4 days againg the same problem happen. I again complain them. They said that gas is getting leaked and did the same process.

3) again after 4 days same prob
Lem happened they said they will now take the ac in there station and check they opended the ac and kept in my palce only for 7 days and didnt came to collect the ac to take in there warehouse. After frequent call and fight tgey came and took it. Which they said that will return with after 3 days but they took nearly 15 days to give back the ac.
When the ac was brought back i checked it whereas cooling was happening but some sort of sound started to came out from the ac. I immediately said them whats wrong with the ca and whats that sound they said that they will rectify it again. I said you kept my ac for 15 days but still you have not resolved my problem moreover u have added one more problem. They said that very soon they will send someone to rectify it. I said them if due to this sound issue if my ac gets more damage then they will be responsible then the service center manager said yes he will take the responsibility.

4) i called them to inform that they have not send anyone to rectify the ac sound till now. And asusual they said they will be coming 2moro. But there 2moro never comes.

5) on 8th june i call the service center again as now my ac is not working only. If we on the ac it suddenly gets off by itself only. The service center manager said that no need to call the godrej call center they will resolve by them self but till date no one has turn out.

6) so on 10th june i have call the call center for the issue. After few min i got a call from the service center and said our technician is will come by 12 or 1 pm. When i said them are they really gonna come then the girl says cant be sure as the technician are very busy.

Now my question is if there technician are so busy then why cant they hire more. Or why not the company transfer my complain to one of your best service center. As this lal ganesh service center when they cant resolved the issue moreover creates somemore other issue to rectify the old issue. Then whats the use of waiting for such long period and end up with some other major problem of the ac. Its better not to take godrej company ac only. When this people cant rectify the problem moreover creates more other major problem to damage the ac. Are we customers sitting here to complain godrej company every day leaving out all work esp when we buy ac to get comfort during the hot season. But here all opposit.

Jul 20, 2017

Complaint marked as Resolved

Godrej Appliances customer support has been notified about the posted complaint.

Jun 10, 2017

Updated by Pranita Rai consumer complaints logo
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ConsumerComplaints.in › Godrej Appliances › Godrej Appliances — Split Ac issue
Godrej Appliances — Split Ac issue

1 Review
Pr Pranita Rai on Jun 10, 2017
Mark as Resolved

I made one complain during the month of March for my ac which was not giving cool air.

1) 1st day the came and said gas was not there as its getting leaked and fill the gas and i paid Rs 2300 to them.

2) After 4 days againg the same problem happen. I again complain them . They said that gas is getting leaked and did the same process.

3) Again after 4 days same prob
lem happened they said they will now take the Ac in there station and check they opended the Ac and kept in my palce only for 7 days and didnt came to collect the Ac to take in there Warehouse. After frequent call and fight tgey came and took it. Which they said that will return with after 3 days but they took nearly 15 days to give back the Ac.
When the Ac was brought back i checked it whereas cooling was happening but some sort of sound started to came out from the Ac. I immediately said them whats wrong with the Ca and whats that sound they said that they will rectify it again. I said you kept my ac for 15 days but still you have not resolved my problem moreover u have added one more problem. They said that very soon they will send someone to rectify it. I said them if due to this sound issue if my ac gets more damage then they will be responsible then the Service center manager said yes he will take the responsibility.

4) I called them to inform that they have not send anyone to rectify the Ac sound till now. And asusual they said they will be coming 2moro. But there 2moro never comes.

5) On 8th June i call the service center again as now my Ac is not working only. If we on the Ac it suddenly gets off by itself only. The service center manager said that no need to call the Godrej Call Center they will resolve by them self but till date no one has turn out.

6) So on 10th June i have call the call center for the issue . After few min i got a call from the service center and said our technician is will come by 12 or 1 pm. When i said them are they really gonna come then the girl says cant be sure as the technician are very busy.

Now my question is if there technician are so busy then why cant they hire more. Or why not the company transfer my complain to one of your best Service center. As this Lal Ganesh service center when they cant resolved the issue moreover creates somemore other issue to rectify the old issue . Then whats the use of waiting for such long period and end up with some other major problem of the Ac. Its better not to take Godrej Company Ac only. When this people cant rectify the problem moreover creates more other major problem to damage the Ac. Are we customers sitting here to complain Godrej Company every day leaving out all work esp when we buy Ac to get comfort during the hot season. But here all opposit.

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Godrej Appliances
Customer Care Service
Customer satisfaction rating
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Complaints472
Pending318
Resolved86
phone +91 22 6796 XXXX
website www.godrejappliances.com
location Pirojshanagar, , Vikhroli, Mumbai, Maharashtra, India - 400079
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Jun 12, 2017

Godrej Appliances Customer Care's response Dear Pranita,

We regret the inconvenience caused to you. We would like to take this opportunity to resolve your complaint.

Kindly provide the complaint number & your mobile number so that we can resolve your issue on priority.

Regards,
Godrej Appliances Team.

Verified Support

Jun 14, 2017

Godrej Appliances Customer Care's response Dear Pranita,

We are still awaiting your details. Please help us with the same as it will help us resolve your issue at the earliest.

Regards,
Godrej Appliances Team.

Verified Support

Jun 19, 2017

Godrej Appliances Customer Care's response Dear Pranita,

As we haven't received your details, your complaint has been closed from our end. Do contact us in case of any query.

Regards,
Godrej Appliances Team.

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Address: Kanpur, Uttar Pradesh

Brought windows a/c from ahuja electronics, vijay nagar, kanpur, uttar pradesh, india.
Last week.
*poorest service provider just demanding for money
*their workers lack ethics how to talk to a customer on phone
*a/c not working till date as their workers failed to provide home service which they assured of before the deal
*now they have turned back saying contact service centre our job is done
#unhappycustomer
#poorservice ever witnessed
#goodrej
Any kind of help will be useful
"goodrejcustomer

Jul 21, 2017

Complaint marked as Resolved

Godrej Appliances customer support has been notified about the posted complaint.

Verified Support

Jun 07, 2017

Godrej Appliances Customer Care's response Dear Pulkit,

Allow us to look into this. Kindly provide the complaint number & your mobile number so that we can resolve your issue on priority.

You can get the complaint number by calling us on our toll-free number[protected]. You may also log a request online here: http://bit.ly/2jOrpba

Regards,
Godrej Appliances Team.

Verified Support

Jun 09, 2017

Godrej Appliances Customer Care's response Dear Pulkit,

We are still awaiting your details. Please help us with the same as it will help us resolve your issue at the earliest.

Regards,
Godrej Appliances Team.

Verified Support

Jun 20, 2017

Godrej Appliances Customer Care's response Dear Pulkit,

As we haven't received your details, your complaint has been closed from our end. Do contact us in case of any query.

Regards,
Godrej Appliances Team.

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A

Abhinanda Roy Chowdhury

from Bhadrakh, Odisha

Jun 14, 2017

Our godrej washing machine is not working. We bought it on 2009. Till washing the machine is working then remaining stand still. Drier iz not working.

Reply

Godrej Appliances Customer Care's response, Jun 20, 2017

Verified Support

Dear Abhinanda,

We’re concerned about this. Kindly provide the complaint number & your mobile number so that we can resolve your issue on priority.

You can get the complaint number by calling us on our toll-free number 1800-209-5511. You may also log a request online here: http://bit.ly/2jOrpba

Regards,
Godrej Appliances Team.

Godrej Appliances Customer Care's response, Jun 23, 2017

Verified Support

Dear Abhinanda,

We are still awaiting your details. Please help us with the same as it will help us resolve your issue at the earliest.

Regards,
Godrej Appliances Team.

Godrej Appliances Customer Care's response, Jun 26, 2017

Verified Support

Dear Abhinanda,

As we haven't received your details, your complaint has been closed from our end. Do contact us in case of any query.

Regards,
Godrej Appliances Team.

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Address: Kota, Rajasthan, 324005

Website: shop.godrejappliances.com/godrej-air-conditioners.html

I have complained regarding non function of Godrej Split AC on 19/5/2017 (Call No.J[protected]), on 20th a technician came and observes disfunction and without testing anything he predicts that the gas has to be refilled in order to regulate the AC, he filled gas despite of my saying that it needs to be checked by some instrument for the pressure and takes away 1200/- RS without giving any bill.
I called him around 5 days and he said that he will come and he never came, on 27/5/2017 I filed another complaint of same issue(Call No.J[protected]), on 30th another technician came and observes the AC and said that your capacitor needs a replacement, and on 31st he replaced capacitor and checked the gas pressure which was more due to overfill by the technician who came on 20th may and he removes the overfilled gas.
Certainly AC runs one day after it and again on 2nd june it was not working as in the past.
I again filed complaint on 3/06/2017 call no.J[protected] and the technician came and said that by checking stabilizer that your stabilizer is not working properly it needs to be repair. I have taken it to shop and it was working well.
After all this #### from past 13 - 14 days I'hv decided to call a GOOD SERVICE engineer on my own, he came and checked all the things very well and said 'The Voltage is not that sufficient in your line to regulate the AC, just ask Electricity Board Staff to fix it' and I was like what the #### did the godrej technicians were trying to do by filling the gas or changing the capacitors or questioning about the stabilizer.
I have spent 1200 on first visit and 875 for the capacitors and other service charge on second visit of technicians.
And there is no any such problem in AC !!
Revert me back my money !!
Worst service !!
Registered Mobile No.: [protected]

Jul 25, 2017

Complaint marked as Resolved

Godrej Appliances customer support has been notified about the posted complaint.

Verified Support

Jun 20, 2017

Godrej Appliances Customer Care's response Dear Nikhil,

We regret the inconvenience caused to you. We have forwarded your details to the concerned team and they'll connect with you at the earliest.

Regards,
Godrej Appliances Team.

Verified Support

Jun 22, 2017

Godrej Appliances Customer Care's response Dear Nikhil,

We've been updated by our team that your concerns have been addressed & the issue is resolved now. Thank you for your support.

Regards,
Godrej Appliances Team.

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Address: 631006

Website: www.godrejappliances.com

First of all i want to tell you that i believe in indian brands, that's why i always give preference to select indian brand. But this time, one of the best name godrej down my belief.

I bought godrej refrigerator model no. Rd edge chtm 185 ltr 5* rating as per description and price shown by the dealer m/s shushma forms & agencies, jyoti nagar, chitilapakkam, chennai on 29 may 17 through csd.

On 04 jun 17 i got the refrigerator at my place. I was very happy to see the fridge of my choice with 5* rating but when i closely saw the model description on the package, it was not that which i have been ordered. I got the model no. Rd edge ct 2.2 185 ltr 2* rating. I thought the dealer has done a mistake. So i called the dealer many a time but he didn't pick up the call.

Then i decided to go to chennai and directly talked to dealer. On 06 jun means today i went to chennai and met the dealer. Mr. Dinesh was there. He told me that he has delivered the correct model. I shown him the photographs of the package which i got at my home. They were surely not the one of the fridge which i ordered.

Mr. Dinesh called the godrej rep mr. Arun. Mr. Arun talked to me and try to justify the mistake by stating that he has delivered a upper model than that of i ordered. I told him i don't want that, i want the model for which i have paid. Then he said that model has been discontinued by godrej. I asked if that so, why the dealer shown me the broucher of csd price list with 5* rating fridge. Mr. Arun said he has given a letter of model changing at same price and index no. To csd depot six month earlier but it's the fault of csd that they have not change it in thier file.

So i went to csd area manager and his rep shown me the price list of godrej appliances which was received by the csd from godrej company directly. There is nothing like this that model has been changed.

It means the reputated brand godrej cheating the defence personnel. By showing the other item and deliver the different item. This policy is not good. If i want the upper model or good model i will select it then it has to be delivered to me.

I want the same model for which i have paid and ordered.

Kindly look into this matter and solve it at the earliest.

Jul 22, 2017

Complaint marked as Resolved

Godrej Appliances customer support has been notified about the posted complaint.

Verified Support

Jun 07, 2017

Godrej Appliances Customer Care's response Dear Manoj,

Allow us to look into this. Kindly provide the complaint number & your mobile number so that we can resolve your issue on priority.

You can get the complaint number by calling us on our toll-free number[protected]. You may also log a request online here: http://bit.ly/2jOrpba

Regards,
Godrej Appliances Team.

Verified Support

Jun 09, 2017

Godrej Appliances Customer Care's response Dear Manoj,

We are still awaiting your details. Please help us with the same as it will help us resolve your issue at the earliest.

Regards,
Godrej Appliances Team.

Verified Support

Jun 20, 2017

Godrej Appliances Customer Care's response Dear Manoj,

As we haven't received your details, your complaint has been closed from our end. Do contact us in case of any query.

Regards,
Godrej Appliances Team.

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Address: Kamrup Metropolitan, Assam, 781003

On 11.02.2017, i had deposited a sum of rs.3972/- against amc for 4 years of my refrigerator to one of your local representative. He issued an application no.[protected] dated 11.02.2017, salesman code 817099. But till date i have not received any confirmation from your good office regarding amc. Please look into the matter and advise me the present position of my amc.

Jul 24, 2017

Complaint marked as Resolved

Godrej Appliances customer support has been notified about the posted complaint.

Verified Support

Jun 20, 2017

Godrej Appliances Customer Care's response Dear Ashok,

Allow us to help you with this. Please share the complaint number so that we can have the relevant team connect with you at the earliest.

You can get the complaint number by calling us on our toll-free number[protected]. You may also log a request online here: http://bit.ly/2jOrpba

Regards,
Godrej Appliances Team.

Verified Support

Jun 21, 2017

Godrej Appliances Customer Care's response Dear Ashok,

We are still awaiting your details. Please help us with the same so that we can resolve your issue at the earliest.

Regards,
Godrej Appliances Team.

Verified Support

Jun 23, 2017

Godrej Appliances Customer Care's response Dear Ashok,

We’ve been informed by our team that they’ve addressed your issue. Do let us know if you have any further doubts.

Regards,
Godrej Appliances Team.

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Address: Ranga Reddy, Andhra Pradesh, 500084

This is Regarding godrej A/C I have purchased two months back,

Hello,

I (Vishwarup Sonawane) purchased a Godrej A/c, 1 Ton, 3 Star on 25th March 2017 from Bajaj Electronics Kondapur Hyderabad.
After few days on 20th April I observed one issue, where A/C stopped working, stucked at one position and not responding to remote, and started back after some time automatically.
I immediately complained about it to customer service. One technician came check and said I don't see any issue, and went of without doing anything.

After few days same thing happened and also got access electricity bill of around 4000 rs for around 35 days o[censored]se, even after using it not more than 4-5 hours a day, which usually come 300-400 without use of A/C. which is not normal for these range of A/C.
I complained about it, a technician came, checked and detached the A/C from stabilizer stating it is the issue with stabilizer and went.

After few days same issue occurred and it started coming so oftenly that there was no use of purchasing the A/C in this hot season as it was getting stucked all the time.
This time I recorded the Video of it in my mobile phone, logged complaint showed it to technician and he escalated the issue further.

It has been more than a Month, I still did not get any acknowledgement from Godrej side, Few people called me and while I was explaining the issue to them they only started getting hyper on me raised voice and used bad words.

This is the worst service I got from Godrej, very unprofessional behavior. It is a total loss of time money and efforts.

I request you to look into this matter, and refund my money for the A/C, access electric bill and compensation for loss of time money and efforts.
I am attaching electric Bills as the proof, Kindly proceed further as soon as possible.

Thanks & Regards
Vishwarup Sonawane
[protected] / [protected]

Jul 1, 2017

Complaint marked as Resolved

Godrej Appliances customer support has been notified about the posted complaint.

Verified Support

May 30, 2017

Godrej Appliances Customer Care's response Dear Vishwarup,

Allow us to look into this. Your details have been shared with our concerned team. We assure you that we will address your issue at the earliest.

Regards,
Godrej Appliances Team.

Verified Support

May 30, 2017

Godrej Appliances Customer Care's response Dear Vishwarup,

We understand that our representative got in touch with you to discuss your concerns. A refund shall be processed from our end. Thank you for your cooperation.

Regards,
Godrej Appliances Team.

View replies

M

Mai12

from Pune, Maharashtra

Jun 6, 2017

Hi Team,

My Godrej Refrigerator (double door) is not cooling at all.we are facing this issue from last week.Could you please send Technician to our address who will look into this problem.

Please do needful for me ASAP.

Regards,
Varsha Deore
[protected]

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Address: 110085

Hi, i have no complaint with godrej company but with vijay sales rohini delhi which is take distributorship of yours. They introduced me a split ac (Gsc18upx5wqr 5 star) as said that its has copper coil and i purchased it but when i search in ur side its shows it has aluminum coil. When i asked about it they said it is copper coil ac (Model no. Gsc18upx5wqr 5 star) but when i show them in ur side then they told me that you take some other brand. I also told them that godrej z series has copper coil but they refused. I want only your product because its reasonable and durable. Kindly do some action against them. I have all proof like bill, voice recording etc. So pls help me out.

Jul 7, 2017

Complaint marked as Resolved

Godrej Appliances customer support has been notified about the posted complaint.

Verified Support

May 30, 2017

Godrej Appliances Customer Care's response Dear Preeti,

We'd like to look into this. Please share your contact number so that we may assist you further.

Regards,
Godrej Appliances Team.

Verified Support

Jun 01, 2017

Godrej Appliances Customer Care's response Dear Preeti,

We are awaiting your contact number. Kindly share the same for quicker assistance.

Regards,
Godrej Appliances Team.

Jun 03, 2017

Updated by Preeti khanna 20 Hi, my mobile no is [protected].

Thanks

Verified Support

Jun 05, 2017

Godrej Appliances Customer Care's response Dear Preeti,

Thank you for sharing the details. Our team will surely look into it and shall connect with you for further assistance.

Regards,
Godrej Appliances Team.

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Address: Gurgaon, Haryana, 122018

Website: godrejcp.com

I had purchased Godrej Eon Split AC from Sargam Electronics, MG Road Gurgaon on 19th April 2016 vide Invoice no.SPLAZA-0415.The AC suddenly stopped cooling on 15th April2017, which was complained to the customer care.The techncian visited and informed us that coolant gas needs to be filled and it will be under warranty.The AC's functions were restored.After, a couple of days, again the AC stopped cooling.The problem was reported to Godrej customer care, the technician visited and took away some parts for replacement and the AC was restarted after 4-5 days.
In continuation to the problems as mentioned above, on 28th May'2017, the dispaly of AC suddenly blanked, which was complained to the Godrej customer care and it was repaired by the technician on 29th May 2017.As the technicians of Godrej are not competent enough to resolve the AC problems permanently, the problems are repeatedly faced.It is a clear case of supplying faulty product to me.
Today., i.e.29th may I got a call from Godrej customer care that I nned to pay for the technician visit charges, which I am not ready to pay, as the problem of AC, which is faced repeatedly, is not solved by them and as such warranty clause should be extendedly applied in my case.The customer care officials threatended me that now onwards they will not provide any service to me, if I dont pay charges.
First you supply faulty product to the customer and which your own so called techinicans are not able to sort out, then you threaten the customer that it is out of warranty, as one year alreay passed, we will not provide you any service It is a case of supplying faulty product to the customer and threatening no to provide any service.
It is therefore advised that my product be repalced with a new one or else my payment amount be refunded to me in lieu of this fradulent deal, as Godrej is a big name but try to deceive the custoemers by playing tricks.

I

Jul 3, 2017

Complaint marked as Resolved

Godrej Appliances customer support has been notified about the posted complaint.

Verified Support

May 29, 2017

Godrej Appliances Customer Care's response Dear Nitin,

We are extremely sorry to hear about your experience. We would like to take this opportunity to resolve your complaint.

Kindly provide the complaint number & your mobile number so that we can resolve your issue on priority.

You can get the complaint number by calling us on our toll-free number[protected]. You may also log a request online here: http://bit.ly/2jOrpba

Regards,
Godrej Appliances Team.

Verified Support

May 31, 2017

Godrej Appliances Customer Care's response Dear Nitin,

We are still awaiting your details. Please help us with the same as it will help us resolve your issue at the earliest.

Regards,
Godrej Appliances Team.

Verified Support

Jun 02, 2017

Godrej Appliances Customer Care's response Dear Nitin,

As we haven't received your details, your complaint has been closed from our end. Do contact us in case of any query.

Regards,
Godrej Appliances Team.

Jun 20, 2017

Updated by nitin.patel789 Dear Sir,
Details of complaint nos. and my mobile no. are appended herebelow:
1.F[protected] of[protected]
2.F-[protected] of[protected]
3.F-[protected] of[protected]
My mobile no. is [protected]
On getting the repeated issues in the AC, I had advised the customer care that the problem which has been faced is conituing from the period when the AC was under warranty, hence the service charge will not be paid by me.But they spoke to me rudely and threatened me that they are going to close the complain (on[protected] and challenged me that I will never get any services from Godrej in future, as I have not made the payment.
Is it the way the customer of So called big company GODREJ are dealt with?You want to pass on the message through your customer care centre that we have made a big blunder by purchasing a Godrej product??
Pls. be advised that I have already got my problem repaired now.Check at your end as to why faulty product has been given to me??
Also, I want revert on the response and behaviour of your customer service centre>

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Address: 411051

Website: WWW.godrejappliances,com

Dear team,

We purchase freeze on 14 feb 2017, but frrezer was not working. So we done the complaint. After that service man came and replace the kit and taking charges rs3000. So i want to know what is warranty period about frreze?

How we will purchase your product, when its not working for mininmum 1 year.

Refer this mail for my complaint.

My mob no:-[protected]
Location pune

Regards
Jaydeep deokar

Jul 1, 2017

Complaint marked as Resolved

Godrej Appliances customer support has been notified about the posted complaint.

Verified Support

May 29, 2017

Godrej Appliances Customer Care's response Dear Jaydeep,

We've noted your concern and forwarded the same to the relevant team. We assure you that we will address your issue at the earliest.

Regards,
Godrej Appliances Team.

Verified Support

May 30, 2017

Godrej Appliances Customer Care's response Dear Jaydeep,

We've been updated by our team that your concerns have been addressed & the issue is resolved now. Thank you for your support.

Regards,
Godrej Appliances Team.

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Address: Thiruvananthapuram, Kerala, 695029

Last year was renovating my apartment. Saw advertisements regarding 5 star a/c of godrej. Believed it to be true. Energy efficient, modern technology and what not. I bought 4 units. 1.5 ton 5 star a/cs. At first the a/c was delivered and full money taken by the local distributer. Then came the istaller. Trivandrum one matrix people. Installed it bad! Improper installation made a/c not work from day one. Then after complaing cthey sent another person [ this time a real technitian, last time it was some makeshift guy as i was told later.]

Then started my ordeals. Every time the a/c gave new new problems, service was horrible, but i was busy so did not go to consumer court.

Before 1 year ended they wanted me to take their 4 year amc. Took that too for all 4 units.

The a/c still five problems and amc is not useful as they never respond to complaints on time.

Jul 1, 2017

Complaint marked as Resolved

Godrej Appliances customer support has been notified about the posted complaint.

Verified Support

May 25, 2017

Godrej Appliances Customer Care's response Dear Customer,

We are extremely sorry to hear about your experience. We would like to take this opportunity to resolve your complain.

Kindly provide the complaint number & your mobile number so that we can resolve your issue on priority.

You can get the complaint number by calling us on our toll-free number[protected]. You may also log a request online here: http://bit.ly/2jOrpba

Regards,
Godrej Appliances Team.

Verified Support

May 29, 2017

Godrej Appliances Customer Care's response Dear Customer,

We are still awaiting your details. Please help us with the same as it will help us resolve your issue at the earliest.

Regards,
Godrej Appliances Team.

Verified Support

May 31, 2017

Godrej Appliances Customer Care's response Dear Customer,

As we haven't received your details, your complaint has been closed from our end. Do contact us in case of any query.

Regards,
Godrej Appliances Team.

Godrej Appliances Complaints & Reviews

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Godrej Appliances reviews & complaints page 51

Refrigerator service

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Issue in godrej refrigerator bottom door

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Split ac : no cooling

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Repair of washing machine and poor response from service centre

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* godrej ac complaint no - l0906132376 on 9th june 2017

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Non professional technical support

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AC

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Compressor not working and not cooling

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Fridge door damage

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Amc of refrigerators

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Split ac issue

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Windows AC

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Air conditioner fails!

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Refrigerator / delivery of different model from ordered one

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Not received confirmation of AMC

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Issue with newly purchased Godrej A/C

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Cheated by product

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Repeated problems faced in split ac-

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Freeze

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1.5 ton air conditioner

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