Godrej Appliances Complaints & Reviews

Address: 400705

Website: godrej.com

We have godrej microwave model number GMC30E09SLHM from 8 years and the microwave plate broke in the microwave and we want that part. We even registered a complaint and didn't get any response. So we decided to call the nearest godrej service centre and they have been cutting all our calls. I am really dissapointed. The customer service so poor and rude because they are cutting our calls.

Mar 9, 2017

Complaint marked as Resolved

Godrej Appliances customer support has been notified about the posted complaint.

Verified Support

Jan 31, 2017

Godrej Appliances Customer Care's response Dear Sanshriti,

We are extremely sorry to hear about your experience. We would like to take this opportunity to resolve your complain.

Kindly provide the complaint number & your mobile number so that we can resolve your issue on priority.

You can get the complaint number by calling us on our toll-free number[protected].

Regards,
Godrej Appliances Team.

Verified Support

Feb 03, 2017

Godrej Appliances Customer Care's response Dear Sanshriti,

We are still awaiting your details. Kindly share the same as this will help us resolve your issue at the earliest.

You can get the complaint number by calling us on our toll-free number[protected].

Regards,
Godrej Appliances Team.

Verified Support

Feb 06, 2017

Godrej Appliances Customer Care's response Dear Sanshriti,

As we haven't received your details, your complaint has been closed from our end. Do contact us in case of any query.

Regards,
Godrej Appliances Team.

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G

ganouri nishad

from Dumka, Jharkhand

Feb 27, 2017

Hello Sir, I had to call my Godrej service center for service of the machine
Washing Motor Company said the technician came and gone bad.
After that failed to receive any response.
We still have a two-year warranty is not anything.
please halp us by.

Reply

Godrej Appliances Customer Care's response, Mar 6, 2017

Verified Support

Dear ganouri nishad,

We would like to get this checked for you. Kindly provide the complaint number & your mobile number so that we can resolve your issue on priority.

You can get the complaint number by calling us on our toll-free number 1800-209-5511.

Regards,
Godrej Appliances Team.

Godrej Appliances Customer Care's response, Mar 8, 2017

Verified Support

Dear ganouri nishad,

We are still awaiting your details. Please help us with the same as it will help us resolve your issue at the earliest.

Regards,
Godrej Appliances Team.

Godrej Appliances Customer Care's response, Mar 10, 2017

Verified Support

Dear ganouri nishad,

As we haven't received your details, your complaint has been closed from our end. Do contact us in case of any query.

Regards,
Godrej Appliances Team.

A

Ashok Aron

from Gurgaon, Haryana

Feb 27, 2017

Dear Sir,
I purchase a Refrigerator of Godrej on 19.05.2016 In name of Satyanarain Aggarwal From Vikki Electronics Rewari. Bill No is 4080. But in my Refrigerator interior parts of plastics is broken automatically. My Refrigerator is in Warranty period. So Please solve my problem.
Thanks & Regards
Satyanarain Aggarwal
Mob. [protected]

Reply

Godrej Appliances Customer Care's response, Mar 6, 2017

Verified Support

Dear Ashok,

We regret the inconvenience caused to you. We have forwarded your details to the concerned team. We assure you that we will address your issue at the earliest.

Regards,
Godrej Appliances Team.

Godrej Appliances Customer Care's response, Mar 20, 2017

Verified Support

Dear Ashok,

We understand that our team has given you the estimate for replacement of plastic accessories. Also, they tried contacting you several times, but couldn't get through. Request you to get back to us for any further assistance. Thank you.

Regards,
Godrej Appliances Team.

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Address: Ahmedabad, Gujarat, 382424

I have purchased double door refrigerator of Godrej, capacity 310 litres from Ahmedabad, Isckon temple branch. Since last 10 days there is no proper cooling in freezer compartment. Godrej service engineers were sent by you on my telephonic complaint on your customer care number. They have attended my complaint on 4-5 times and have charged Rs. 3800/- towards repairing cost and service charge, but they are not been able to rectify my problem. Please find some solution regarding this problem to rectify it at the earliest.

Mar 2, 2017

Complaint marked as Resolved

Godrej Appliances customer support has been notified about the posted complaint.

Verified Support

Jan 25, 2017

Godrej Appliances Customer Care's response Dear Shravankumar,

We are extremely sorry to hear about your experience. We would like to take this opportunity to resolve your complain.

Kindly provide the complaint number & your mobile number so that we can resolve your issue on priority.

You can get the complaint number by calling us on our toll-free number[protected].

Regards,
Godrej Appliances Team.

Verified Support

Jan 27, 2017

Godrej Appliances Customer Care's response Dear Shravankumar,

We are still awaiting your details. Kindly share the same as this will help us resolve your issue at the earliest.

You can get the complaint number by calling us on our toll-free number[protected].

Regards,
Godrej Appliances Team.

Verified Support

Jan 30, 2017

Godrej Appliances Customer Care's response Dear Shravankumar,

As we haven't received your details, your complaint has been closed from our end. Do contact us in case of any query.

Regards,
Godrej Appliances Team.

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S

sushil87

from Mumbai, Maharashtra

Jan 30, 2017

I am purchase refrigerator of Godrej company apr month.
but i am recevied damage condition.
i am continue complaint but not recevied proper response.

Reply

Godrej Appliances Customer Care's response, Feb 6, 2017

Verified Support

Dear Sushil,

We are extremely sorry to hear about your experience. We would like to take this opportunity to resolve your complain.

Kindly provide the complaint number & your mobile number so that we can resolve your issue on priority.

You can get the complaint number by calling us on our toll-free number 1800-209-5511.

Regards,
Godrej Appliances Team.

Godrej Appliances Customer Care's response, Feb 8, 2017

Verified Support

Dear Sushil,

We are still awaiting your details. Kindly share the same as this will help us resolve your issue at the earliest.

You can get the complaint number by calling us on our toll-free number 1800-209-5511.

Regards,
Godrej Appliances Team.

Godrej Appliances Customer Care's response, Feb 10, 2017

Verified Support

Dear Sushil,

As we haven't received your details, your complaint has been closed from our end. Do contact us in case of any query.

Regards,
Godrej Appliances Team.

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Address: Kolkata, West Bengal, 700066

The spin motor stopped working nd service was given after 4"days(which must be otherwise given within 24 hrs)of complain.For one month four days it worked and then stopped working further...and after we complained nd asked them what can be done as we have just paid the sum of Rs 2200 for the same machine...So if company would find a solution but they said no...u 've to pay for it.we understood it aS a rule nd agreed but they have turned there deaf ears to our repeated calls ..just asking again nd again that will we pay the sum...answering them yes.
Today on 20th after my complain on 3rd Dec I got the service nd refused to pay..So..I will also pay after the same delayed time..

Feb 27, 2017

Complaint marked as Resolved

Godrej Appliances customer support has been notified about the posted complaint.

Verified Support

Jan 25, 2017

Godrej Appliances Customer Care's response Dear Kalpana,

We are extremely sorry to hear about your experience. We would like to take this opportunity to resolve your complain.

Kindly provide the complaint number & your mobile number so that we can resolve your issue on priority.

You can get the complaint number by calling us on our toll-free number[protected].

Regards,
Godrej Appliances Team.

Verified Support

Jan 27, 2017

Godrej Appliances Customer Care's response Dear Kalpana,

We are still awaiting your details. Kindly share the same as this will help us resolve your issue at the earliest.

You can get the complaint number by calling us on our toll-free number[protected].

Regards,
Godrej Appliances Team.

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Address: 641004

We bought a Godrej Fridge on the 2nd Jan 2016.A technician from Perfect Engineering, Coimbatore came to install. He also told that AMC can be done on payment of Rs 2935 for five years which will comprise of once in six months a free check up and parts replacement if needed.We took the AMC contract and paid by cheque the amount.So far we have not received any receipt.
In July 2016 we contacted the above agency to whom you have outsourced.After a number of phone calls one Mr Senthinathan came and spent hardly ten minutes.Again on the 2nd Jan 2017 we contacted the agency for the once in six months maintenance.So far even after 16 days no one has come in spite of talking to one Mr Vikram Askok who said that he will send some body by name Muthu Prakash who has not turned up upto now.We again contacted Mr Vikram Ashok but nothing has happened.
We are quite dissatisfied with the service of M/s Perfect Engineering.We want the return of our payment.
Dr PC Angelo, Dean, PSG College of Technology, Coimbatore 641004
Mobile.[protected]
Office;[protected]

Mar 2, 2017

Complaint marked as Resolved

Godrej Appliances customer support has been notified about the posted complaint.

Verified Support

Jan 25, 2017

Godrej Appliances Customer Care's response Dear Dr. PC Angelo,

We regret the inconvenience caused to you. We have forwarded your details to the concerned team. We assure you that we will address your issue at the earliest.

Regards,
Godrej Appliances Team.

Verified Support

Jan 30, 2017

Godrej Appliances Customer Care's response Dear Dr. PC Angelo,

We understand that your concern has been addressed. Do let us know for any further assistance.

Regards,
Godrej Appliances Team.

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Address: Gautam Buddh Nagar, Uttar Pradesh, 201301

Website: CONSUMER COMPLAINT

I have bought godrej single door refrigerator on 2010, which is having a warranty of ten years. The door started rusting and it increases in other parts of refrigirator also.
And other details are following

1-Purchase date- 26/04/2010
2- Name- AMBRISH KUMAR SINGH
3- product- REF-GDE 19 C2 BRUSHED STEEL (GODREJ)
4- COMANY'S TIN- [protected]
5- MOBILE- [protected]

Nov 15, 2017

Complaint marked as Resolved

Dear sir i am not satisfied with your team and there is no confirmation call or mail to me and you say that the problenm is resolved. My refrigerator's door rusted and its look vey bad. Please reopen my case and make further process urgently, and please dont told me the refund of 30% because my fridge model door is not available. you make me warrenty and if you dont fullfill your conditions then its not reasonable thing. Gordrej is a big brand name and these things make its shameful...i believe that you take action against it as soon as possible.

Godrej Appliances customer support has been notified about the posted complaint.

Verified Support

Jan 16, 2017

Godrej Appliances Customer Care's response Dear [protected]@1234,

We are sorry about this. We would like to take this opportunity to resolve your complain.

Kindly provide the complaint number & your regsitered mobile number so that we can resolve your issue on priority.

You can get the complaint number by calling us on our toll-free number[protected].

Regards,
Godrej Appliances Team.

Verified Support

Jan 19, 2017

Godrej Appliances Customer Care's response Dear [protected]@1234,

We are still awaiting your details. Kindly share the same as this will help us resolve your issue at the earliest.

You can get the complaint number by calling us on our toll-free number[protected].

Regards,
Godrej Appliances Team.

Verified Support

Jan 23, 2017

Godrej Appliances Customer Care's response Dear [protected]@1234,

As we haven't received your details, your complaint has been closed from our end. Do contact us in case of any query.

Regards,
Godrej Appliances Team.

Jan 31, 2017

Updated by aditya@1234 Godrej Appliances Complaint ID: 1470888
and registered mobile no. is [protected].

pls do further process to resolve my complain ASAP...

Verified Support

Feb 06, 2017

Godrej Appliances Customer Care's response Dear [protected]@1234,

We've shared your details with our concerned team. They will get in touch with you at the earliest.

Regards,
Godrej Appliances Team.

Feb 14, 2017

Updated by aditya@1234 pls update the status of my complain

Nov 15, 2017

Updated by aditya@1234 Dear sir i am not satisfied with your team and there is no confirmation call or mail to me and you say that the problenm is resolved. My refrigerator's door rusted and its look vey bad. Please reopen my case and make further process urgently, and please dont told me the refund of 30% because my fridge model door is not available. you make me warrenty and if you dont fullfill your conditions then its not reasonable thing. Gordrej is a big brand name and these things make its shameful...i believe that you take action against it as soon as possible.

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Address: Mumbai City, Maharashtra, 575015

Website: www.godrejnxw-ac.com

Bought Godrej eon full automatic washing machine in the month of November 2016 and the performance is terrible.It makes lot of noise while spinning and when we called technician, he said the noise is normal.I have a medical issue and this loud washing machine noise is further detiorating my health.We have used various brand washing machine earlier but never experienced such a loud noise.Since it's a trusted Indian brand, we went with this product.Kindly look into this complaint and provide a appropriate solution to it.I would like to have product replacement.

Radhakrishna Shetty
Mob [protected]
Add -Sri Nidhi, 4-209/13 (2)
Opp water tank,
Marakada, Mangalore Pin -575015

Feb 20, 2017

Complaint marked as Resolved

Godrej Appliances customer support has been notified about the posted complaint.

Verified Support

Jan 16, 2017

Godrej Appliances Customer Care's response Dear Radhakrishna,

We regret the inconvenience caused to you. We have forwarded your details to the concerned team. We assure you that we will address your issue at the earliest.

Regards,
Godrej Appliances Team.

Verified Support

Jan 20, 2017

Godrej Appliances Customer Care's response Dear Radhakrishna,

We understand that your concern has been addressed. Do let us know for any further assistance.

Regards,
Godrej Appliances Team.

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Hi Team,

This compliant is in regards to the fully automatic washing machine which was purchased from Godrej in the Month of March'16. This is the Sixth time I am complaining about the machine with the same concern, from the time of purchase its acting weird. Whenever it starts the drier it makes loud noise and the whole machine vibrates...There are totally Five complaints registered from the time of purchase (complaint numbers are mentioned below for reference)...The first technician who came to check the compliant adjusted the bottom sheet saying that it was not done properly while installation. Second technician just opened the cap and checked with the drum inside and said that there is no fault identified...Third tech adjusted lid sensor and said the issue is fixed but it not...Fourth technician opened the drum inside and replaced some strings inside after which it worked fine for few weeks... Fifth Technician didn't even touched the machine and heard about the compliant and asked us to change the placement of the machine. On my fifth compliant I spoke to Godrej service customer care team supervisor and asked to raise a request for replacement of the machine and not to send a technician for servicing for which he said "Yes" and gave me the compliant number (Note: I have the complete call recording of the conversation with supervisor as an evidence that he promised for replacement). This is the first time I am purchasing Godrej products and this would be my last time too. Waste of time, money and completely dissatisfied with the service and product...I am totally fed up with this machine and I immediately want a replacement or else I won't hesitate to file a complaint in consumer court. What if I am running out of my warranty? Should I need to pay every month for servicing after my warranty??? And what type of warranty is it, 5 complaints in 9 Months. Kindly do the needful.

Compliant numbers:
Dated:[protected] Compliant number: 846084
Dated:[protected] Compliant number: 850537
Dated:[protected] Compliant number: 937729
Dated:[protected] Compliant number: 941721
Dated:[protected] Compliant number: 997078
Dated:[protected] N[protected]

Mar 12, 2017

Complaint marked as Resolved

Godrej Appliances customer support has been notified about the posted complaint.

Jan 01, 2017

Updated by Tejas Reddy Team,

I got a technician from Godrej servicing center on 31st Dec'16 and the same story was repeated. He suggested us pause the machine soon the sound comes and take out the clothes with highest weight out of machine (Ex: Jeans, towels, bed sheets..). If it is so what is the use of the machine? Is that the solution/workaround they just provided me? Is this the complete support that I could receive? This means that I have to stop all my work stand next to my washing machine, keep listening to the noise all the time. Other company machines in laundry shops are working better than this. I don’t think they segregate the clothes according to the weight. Totally its complete waste of money. Product not worthless!!!

Verified Support

Jan 25, 2017

Godrej Appliances Customer Care's response Dear Tejas,

We regret the inconvenience caused to you. We have forwarded your details to the concerned team. We assure you that we will address your issue at the earliest.

Regards,

Verified Support

Feb 09, 2017

Godrej Appliances Customer Care's response Dear Tejas,

We understand that your concern has been addressed. Do let us know for any further assistance.

Regards,
Godrej Appliances Team

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Address: 711104

I purchased my full automatic front loading washing machine 23/01/2016 from great eastern appliances ltd. Kolkata
I have lodged my complain when my appliance failed on december month. My complain was on 3/12/16 call no.K[protected] Technician came on 6th and said there is a motor failure and needs to be changed. He will make the replacement of motor within 3days.But to no avail and no communication after that.
I again made the complain on 20/12/16 with complain no.K[protected] . There is a visit of technician on 23/12/16. He again said the same thing and assured that the parts would arrive in from HO within 3-4 days and would be resolved.
Till date there is no feedback and I am still suffering without any resolution.Every time I call up the technicians they are giving strange excuses and mentioned that when it would be resolved they cannot give me any time and it can take indefinite time and could be even month.
Is this the consumer expect or should expect when they purchase their products?
godrej claim to resovle any service complain within 24-48 hrs.But in my case for more than 24 days I get no resolu

Feb 27, 2017

Complaint marked as Resolved

Godrej Appliances customer support has been notified about the posted complaint.

Verified Support

Jan 25, 2017

Godrej Appliances Customer Care's response Dear saptarshi.guria,

We regret the inconvenience caused to you. We have forwarded your details to the concerned team. We assure you that we will address your issue at the earliest.

Regards,
Godrej Appliances Team.

Verified Support

Jan 27, 2017

Godrej Appliances Customer Care's response Dear saptarshi.guria,

We understand that your concern has been addressed. Do let us know for any further assistance.

Regards,
Godrej Appliances Team.

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Address: New Delhi, Delhi, 110067

Website: godrej

At the outset I must introduce myself to you. I am Shivani and I buyied a godrej single door refrigerator(Godrej edge 179 lt) on 7th august 2016.
I have 5 issues in my fridge that need to be resolved.(i) Defrosted water leaks into the fridge and does not flows into the back water trey, (ii) Uneven freezing in the freezer, (iii) Fridge lock not working, (iv) leg of the fridge is not staright and needs replacement, (v) a sensor hanging below the freezer in chiller trey is obstructing smooth movement of the chiller trey.
At first i made a complaint about all this in the first week of december. The technician without talking or informing me came to my place and called me. He should have informed me about his coming a day earlier. Nevertheless, i requested him to wait 15minutes for me there but he refused and said he has to attend another query at RK Puram and told me to cal him in evening to fix a time. I called him and he said he will come around 6pm evening. Then i told him that it is no official time to address my complaint and i asked him to come the next day in official meeting hours. Days past by and that man repeatedly kept on breaking said promises and my grievances remained unattended. Then i again filed a complaint on 26th december and a technician came on 28th dec. The man had meagre knowledge of fridge repairing. He was trying all kinds of jugaads to solve my problems which offcourse didnt work and could not resolve any of my problems. Then he told me that another technician would come the next day to resolve issues.

I am a phd scholar and i took a half day to get my fridge repaired but that turned into a full day leave and now i have to take another day off to get my fridge repaired without knowing if it will be even done this time or not.
I cannot take a months leave to get the above 5 issues with my fridge resolved.

I trusted this brand called Godrej and some people are trying to tarnish its image. Please help me consolidate my faith in your brand once again.

Kindly, please help me and do the needful in this regard asap.

SHIVANI
[protected]@gmail.com
[protected]/54
[protected]

Feb 11, 2017

Complaint marked as Resolved

Godrej Appliances customer support has been notified about the posted complaint.

Verified Support

Dec 29, 2016

Godrej Appliances Customer Care's response Dear Shivani,

Sorry for the trouble you have faced. Your concern has been raised with our team. Please allow us some time & we will get back to you on this with a quick update.

Regards,
Godrej Appliances Team.

Verified Support

Jan 11, 2017

Godrej Appliances Customer Care's response Dear Shivani,

We understand that your concern has been addressed. Do let us know for any further assistance.

Regards,
Godrej Appliances Team.

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Address: 400079

Website: www.godrejappliances.com/GodrejAppliances/contactus.aspx?id=6&menuid=340

I am facing problem in my refrigerator from last 3 or 4 month. many time I lodged the complain every complain ur technician visited the site & doing something first time he changed the fan, second time he changed the bimetallic, third time he changed overload relay, fourth time he changed timer & charged money .Regarding my problem I also talked to Mr Pall & Mr P Gupta they also send the technician but problem yet to solve
on dated 17/12/2016 I lodged a fresh complain regarding the same problem because without feedback from the customer my all previous complain was closed in your system. . all your technician are working on principle of trail & error method they don't have knowledge of system.

Pratik kumar snha
c-52NTPC colony
Unchahar
Raebareli 229406

[protected]

Feb 15, 2017

Complaint marked as Resolved

Godrej Appliances customer support has been notified about the posted complaint.

Verified Support

Dec 23, 2016

Godrej Appliances Customer Care's response Dear Pratik,

We regret the inconvenience caused to you. We have forwarded your details to the concerned team. We assure you that we will address your issue at the earliest.

Regards,
Godrej Appliances Team.

Verified Support

Jan 13, 2017

Godrej Appliances Customer Care's response Dear Pratik,

We understand that our team has attended your issue and resolved the same. In case of any future service requirements, you may feel free to call us on our toll free no. [protected] or register your request online through this link - http://www.smartnetasp.godrej.com/baanservice/OnlineServiceRequest.jsp

Regards,
Godrej Appliances Team.

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Address: 110094

Dear,
I had purchased a Godrej Washing Machine WT 620CFS on 17 Jan 2016 with billed name Mr. Rahul my brother.

On 12 Dec 2016 I had ‎registered a complaint on your toll free number With service number D[protected].

But on 12 and 13 Dec nobody visits my place to resolve this. Then on 14 Dec some technician came and gone without solving the issue. And again on 15 Dec some other person come and gone without solving the issue. And both the technician are saying that ‎there is no such issue with the machine that i am reporting.

And at last on yesterday morning 16 Dec I got the information from your side regarding the service call is completed ( ‎* Godrej SMS * Your Service Call D[protected] is completed THANK YOU for ur payment of Rs.NIL to our auth.).And when I again call to your customer care on yesterday evening, even then they don't help me in proper manner for this issue.

My problem with this machine are :-
‎1. Water leakage while washing the cloths.
2. Inner tub is not rotating.
3. ‎Not drying the cloths.
4. ‎Not cleaning the cloths properly.
‎5. Bad services from your side.

It's a kind request to resolve my issue on priority. As It's already more then 5 days over I had raised this issue. And in I am not able to wash my cloths from last 5 days. And give proper information till when you can resolve this issue & till that time provide me some other machine.

Thanks
Deepak kumar and Rahul
‎Delhi
[protected]

Feb 11, 2017

Complaint marked as Resolved

Godrej Appliances customer support has been notified about the posted complaint.

Verified Support

Dec 19, 2016

Godrej Appliances Customer Care's response Dear deepak9211,

We regret the inconvenience caused to you. We have forwarded your details to the concerned team. We assure you that we will address your issue at the earliest.

Regards,
Godrej Appliances Team.

Verified Support

Jan 11, 2017

Godrej Appliances Customer Care's response Dear deepak9211,

We understand that your concern has been addressed. Do let us know for any further assistance.

Regards,
Godrej Appliances Team.

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Address: Gautam Buddh Nagar, Uttar Pradesh, 201301

Website: www.godrejappliances.com/GodrejAppliances/index.aspx

Hi,
Plz Help Me On This.

I Have Bought New Godrej Ac Last Year . Just After An Year Its Gas Leaked. I Gave The Ac To Service Center. The Manger Of The Sector 62 Service Center Took 2 Days To Detect The Problem And Asked Me To Changed The Whole Coil Of The Ac.
I Told Him That Its Just An Year Old Ac With Copper Coils As Per Company, So How Is The Whole Coil Gets Damaged Just In An Year.
They Told Me That They Cannot Do Anything And Told Me That The Change Of Whole Coil Will Cost Me 5000/- And Gas Filling Charges 2000 Extra.

I Thing I Have Cheated By Godrej That In Just An Year The New Ac With Copper Coils Gets Rusted.

I Complained In The Godrej Co. But No One Is Listing To Me.
Only They Write The Complain And No One Follows Up.

Please Help Me In This.

Thanks
Karan
[protected]

Jan 21, 2017

Complaint marked as Resolved

Godrej Appliances customer support has been notified about the posted complaint.

Verified Support

Dec 12, 2016

Godrej Appliances Customer Care's response Dear Karan,

We regret the inconvenience caused to you. We have forwarded your details to the concerned team. We assure you that we will address your issue at the earliest.

Regards,
Godrej Appliances Team.

Dec 20, 2016

Updated by Karan Apoorv I have received a call from Godrej on Frinday 16/12/2016 & he said he will talk to his senior and will get back to me. Now I am still waiting for the call from Godrej . I dont think they will get back to me.
Please help ...

Dec 20, 2016

Updated by Karan Apoorv I have bought the AC from Godrej as it is an Indian company & it is good to promote Indian manufacturing industry.
But if the Indian Manufacturing Co. like Godrej start making fool of thr own country people by giving such a bad product than nobody will trust Indian companies. At least from now onward I will not buy any product from Godrej through out my life.

Verified Support

Dec 21, 2016

Godrej Appliances Customer Care's response Dear Karan,

We understand that your concern has been addressed. Do let us know for any further assistance.

Regards,
Godrej Appliances Team.

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Address: 751001

Website: NIL

My Godrej/Appliancce Application form No. 2054883 Bhubaneswar Center Odisha . Smt.Kabita Panda purchased one Washing Machine with Bajaj finserve which was delivered on 29.10.2016 to my house without Gift Item Portico bed sheet (as it was on News Paper advertisement ) stating by your staff that Bed sheets are out of stock at present and will be supplied shortly but till date[protected] the bed sheet has not been delivered to me and on several contact with Sales Office Bhubaneswar over telephone only assurance is given by them that Gift Item will be supplied shortly or stock are not at present. Hence I request your good office to look into the matter & Gift Item may kindly be arranged for early delivered to me as it is being delayed too much. Invoice No.551/93125402 dt 29.10.1016 Sales order No. 384184 dated 28.10.2016. My contact No. [protected] and e-mail ID [protected]@rediffmail.com

Hope early settlement of my problem

Feb 10, 2017

Complaint marked as Resolved

Godrej Appliances customer support has been notified about the posted complaint.

Verified Support

Dec 13, 2016

Godrej Appliances Customer Care's response Dear Kabita,

We're sorry about this. We have forwarded your details to the concerned team. We assure you that we will address this at the earliest.

Regards,
Godrej Appliances Team.

Verified Support

Jan 10, 2017

Godrej Appliances Customer Care's response Dear Kabita,

We understand that your concern has been addressed. Do let us know for any further assistance.

Regards,
Godrej Appliances Team.

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Address: Khordha, Odisha, 751030

Website: www.godrejlifespace.com

Sir/Madam,

It is for your kind information that on dt.29.12.2015 I paid

Rs.4573/- towards fridge insurance and its expiary date is

29.01.2019. Few days ago your local office reaptedly telephoned

me to renew insurance. On last dt.14.11.2016 a man named Uday-

Mohanty came to my residence . I am aged 68 years and a Neuro-

patient for which I couldnot readily confirm the earlier payment.

So I gave him a SBI cheque of Rs.4802/-and the same amount is

debited from my A/C onlast dt.21.11.2016.

Hence I would request you to kindly refund the

later amount Rs.4802/- to me at an early date.

Yours faithfully,
Makar ketan Prusty

Jan 16, 2017

Complaint marked as Resolved

Godrej Appliances customer support has been notified about the posted complaint.

Verified Support

Dec 07, 2016

Godrej Appliances Customer Care's response Dear Makarketan,

We are sorry to read about this inconvenience. Please share with us you mobile number and Location, so that we can take a look at it?

You can get the complaint number by calling us on our toll-free number[protected].

Regards,
Godrej Appliances Team

Verified Support

Dec 12, 2016

Godrej Appliances Customer Care's response Dear Makarketan,

We are still awaiting your details. Kindly share the same as this will help us resolve your issue at the earliest.

You can get the complaint number by calling us on our toll-free number[protected].

Regards,
Godrej Appliances Team

Verified Support

Dec 14, 2016

Godrej Appliances Customer Care's response Dear Makarketan,

As we haven't received your details, your complaint has been closed from our end. Do contact us in case of any query.

Regards,
Godrej Appliances Team

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Address: 753003

Godrej penta cool frost free model number gfe 2209197 litre purchased date 16.02.2008. The company gives warranty about the product is protected from rust for10 years. We have been complaining for lat one year. Not getting proper reply.
Nature of the complain is — the body of the friedge is rusted.

Please depute some to inspect and change the friedge.
Hemant ganatra
[protected]

Jan 5, 2017

Complaint marked as Resolved

Godrej Appliances customer support has been notified about the posted complaint.

Dec 04, 2016

Updated by Hemant Ganatra Still the complaint has not been resolved

Verified Support

Dec 05, 2016

Godrej Appliances Customer Care's response Dear Hemant,

Sorry for the trouble you have faced. Your concern has been raised with our team. Please allow us some time & we will get back to you on this with a quick update.

Regards,
Godrej Appliances Team

Verified Support

Jan 24, 2017

Godrej Appliances Customer Care's response Dear Hemant,

Our team has sent you an e-mail about the repairs. Request you to reply to it so we can take it forward.

Regards,
Godrej Appliances Team

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Address: Coimbatore, Tamil Nadu, 641012

We bought a Godrej washing machine in Jaisri Electronics, Coimbatore. There is not warranty card, working manual in it, no scratch cover, not at all like a new one. So we returned the machine back to the shop and they said new machine will be sent in 7 days. After few days we received a call from Jaisri electronics to receive the new machine. Now they have given the same machine with serial number has been removed. Do we have any new machine without serial number?????? .we have taken few photograph of the returned machine so we were able to identify it. Shop owner blaming that godrej has sent the machine wrongly...

We lost faith in Godrej...Bill copy has been attached

We are not going to buy Godrej any more...

MailID: [protected]@gmail.com
Mobile Number: [protected]

+1 photos

Jan 5, 2017

Complaint marked as Resolved

Godrej Appliances customer support has been notified about the posted complaint.

Verified Support

Nov 30, 2016

Godrej Appliances Customer Care's response Dear Murali,

We never want our customers to feel this way. Please share with us your complaint number & your registered mobile number. We are here to assist and get your issue resolved on priority.

You can get the complaint number by calling us on our toll-free number[protected].

Regards,
Godrej Appliances Team

Verified Support

Dec 05, 2016

Godrej Appliances Customer Care's response Dear Murali,

As we haven't received your details, your complaint has been closed from our end. Do contact us in case of any query.

Regards,
Godrej Appliances Team

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Address: Alappuzha, Kerala, 689511

Website: Consumer Complaints

I brought a washing machine fully automatic on 26/08/2015, i had called several times service centre with different issues. When technician is here for servicing gives a different reason.
1. No pressure in water coming from overhead tank. (2 time water pressure valve changed)
2. Not correct positioning.
3. Pipe eaten by cockroaches. (Latest).

I am very much disappointed with this product purchased from godrej. I will never & ever suggest everyone. What type of quality check & control.

+1 photos

Jan 5, 2017

Complaint marked as Resolved

Godrej Appliances customer support has been notified about the posted complaint.

Verified Support

Nov 22, 2016

Godrej Appliances Customer Care's response Dear Renjish,

We never want our customers to feel this way. Please share with us your complaint number & your mobile number. We are here to assist and get your issue resolved on priority.

You can get the complaint number by calling us on our toll-free number[protected].

Regards,
Godrej Appliances Team

Verified Support

Dec 05, 2016

Godrej Appliances Customer Care's response Dear Renjish,

As we haven't received your details, your complaint has been closed from our end. Do contact us in case of any query.

Regards,
Godrej Appliances Team

View replies

R

Renjish Nair

from Edakkulam, Kerala

Dec 18, 2016

Hi Team,

Please find the complaint number [protected], anymore details required please let me know.

Regards,
Renjish

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Address: 400079

Website: www.godrejappliances.com

Dear sir,
We had purchased 19 ACs in the June 2015 for our showroom and after installation all the ACs started giving problem one by one. We had raised service complains many times. Few of them were attended and many of them were closed with attended. The complain started from July 2015 till September 2015 and again from it started from March 2016 means when we are using all the ACs, fault starts and after lodging complain local service center take 7-8 days minimum to attend and then 15-16 days to resolve it and many times they left it without resolved.

The service given by them is only to pass the warranty period so that they can charge money for the services provided after warranty period.

All the Acs is having problem of Controller which they replace on chargeable basis in 3 Acs and out of all the 19 Acs that particular 3 Acs are working great after that. It means that all 19 Acs was having controller related problem from the very beginning since we purchased it means they supplied us all 19 Acs defective.

We are running pillar to post for getting the resolution from company side but no one had entertained us, rather a short of threatening we are getting that if you will not pay service charge they will file complain on us.

It is therefore we request you to kindly intervene and help us in getting justice.

Jan 5, 2017

Complaint marked as Resolved

Godrej Appliances customer support has been notified about the posted complaint.

Verified Support

Nov 22, 2016

Godrej Appliances Customer Care's response Dear Customer,

We are sorry for the trouble you’ve have faced. Could you please share with us your complaint number & your mobile number so that we can take a look at it?

You can get the complaint number by calling us on our toll-free number[protected].

Regards,
Godrej Appliances Team

Verified Support

Dec 05, 2016

Godrej Appliances Customer Care's response Dear Customer,

As we haven't received your details, your complaint has been closed from our end. Do contact us in case of any query.

Regards,
Godrej Appliances Team

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Address: Hyderabad, Andhra Pradesh

I purchsed godrej rb eon nxw 380 sd 2.4 inox fridge vide
Application no. 2054520 dated 27.10.2016 thru sales executive code.21823 for mrp:rs.56000/- and paid by my credit card and was delivered vide invoice no. 82i / 93201475 on 28.10.2016 along with air purifier. Old fridge was got exchanged.

My complaint :-
1) the air purifier was not installed to date and no demo was given as informed.
2) the mrp quoted on the product was rs. 50500/- an excess billing of rs.5, 500/-
Immediately i reported to your executives mr. Raajsekhar reddy - sales manager and the executive mr. Vijaykumar.
I sent sms with photos of the applicatioon and the price label on the product corton, as asked by them.
I was informed on the next day that they raised the issue and informed me that excess amount rs. 5500/- charged would be refunded shortly.
Regret to note that till date the issue was not resolved, despite repeated reminders.

Please look into the matter and your solicitation is sought without further delay.

Jan 6, 2017

Complaint marked as Resolved

Godrej Appliances customer support has been notified about the posted complaint.

Verified Support

Nov 17, 2016

Godrej Appliances Customer Care's response Hi,

We are sorry for the trouble you’ve have faced. Could you please share with us your complaint number & your mobile number so that we can take a look at it?

You can get the complaint number by calling us on our toll-free number[protected].

Regards,
Godrej Appliances Team

Verified Support

Nov 22, 2016

Godrej Appliances Customer Care's response Hi,

We are still awaiting your contact details. Kindly provide the complaint no. & mobile no. so that we can resolve your issue on priority.

You can get the complaint No. by calling us on our toll-free number[protected].

Regards,
Godrej Appliances Team

Verified Support

Dec 05, 2016

Godrej Appliances Customer Care's response Hi,

As we haven't received your details, your complaint has been closed from our end. Do contact us in case of any query.

Regards,
Godrej Appliances Team

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Address: Dakshina Kannada, Karnataka, 575001

Hello,
This mail is regarding my washing machine godrej eon 6.5 kg fully automatic purchased on July 2016 only 4 months back in girias showroom mangalore but from past few days I noticed imbalance in the washing machine tub in spin mode and immediately called your customer care on 1/11/2016 and explained about the same and they had taken a complaint regarding the same and after 2 days next days a technician and had visited my residence when inspected he told that some liquid has leaked from the spin tub and needs to be replaced and informed that the part will be replaced in 2 days and left my premises on 3/11/2016 but today is the 4th day and till now there is no communication from your end...By this act of yours I am facing lot of problems since me and my family members are totally dependent on the machine and we are unable to wash clothes..Now I am repenting why I have purchased godrej product with such a low quality parts what you are using in it..prior to this I had a lg fully automatic washing machine I had never had a single problem for 6 years..my point is its just 4 months old and it has a problem and now I am worried...I request you to please check into my query and require a immediate solution for this..
MY COMPLAINT NUMBER - N[protected]
Waiting for your prompt reply

Avinash MJ
[protected]

Dec 25, 2016

Complaint marked as Resolved

Godrej Appliances customer support has been notified about the posted complaint.

Verified Support

Nov 10, 2016

Godrej Appliances Customer Care's response Dear Avinash,

We regret the inconvenience caused to you. We have forwarded your details to the concerned team. We assure you that we will address your issue at the earliest.

Regards,
Godrej Appliances Team.

Nov 14, 2016

Updated by Avinjeet Hello
This below visible mail which I had sent to godrej prior to this mail for which the concerned technician had visited my premises on 10/11/2016 and had replaced a part called the balancing ring on my machine and told that the problem was rectified and he never bothered even to check whether it was perfect or not and after the repair when I called the technician he told it was fine but the very next day when I started using my machine again it was the same problem where the machine started vibration abnormally in spin mode immediately I stopped the machine and when I peeped inside the machine near the side walls from inside I found the 4 balancing rods which was present inside the machine in which 1 rod was in a rusted state..so this clearly indicates that this machine was an old stock which was delivered to me by Girias Mangalore and I don't think any machine would get rusted in just 4 months of my purchase...So by this I clearly want a permanent solution from your end either replacement or refund or else a permanent solution failing to which I would be forced to approach consumer forum without any further intimation and any further consequences and expenses occurred in future Godrej and Girias investments pvt Ltd will be purely responsible..

Waiting for your prompt reply
Avinash MJ
[protected]

Sent from my iPhone

Hello,
This mail is regarding my washing machine godrej eon 6.5 kg fully automatic purchased on July 2016 only 4 months back in girias showroom mangalore but from past few days I noticed imbalance in the washing machine tub in spin mode and immediately called your customer care on 1/11/2016 and explained about the same and they had taken a complaint regarding the same and after 2 days next days a technician and had visited my residence when inspected he told that some liquid has leaked from the spin tub and needs to be replaced and informed that the part will be replaced in 2 days and left my premises on 3/11/2016 but today is the 4th day and till now there is no communication from your end...By this act of yours I am facing lot of problems since me and my family members are totally dependent on the machine and we are unable to wash clothes..Now I am repenting why I have purchased godrej product with such a low quality parts what you are using in it..prior to this I had a lg fully automatic washing machine I had never had a single problem for 6 years..my point is its just 4 months old and it has a problem and now I am worried...I request you to please check into my query and require a immediate solution for this..
MY COMPLAINT NUMBER - N[protected]
Waiting for your prompt reply

Avinash MJ
[protected]
Sent from my iPhone

Nov 15, 2016

Updated by Avinjeet Hello,
This mail is regarding the above subject yesterday I technician had visited my residence and after sometime told that the machine is working and left my place.evening when I came home and checked the machine its not getting on itself its dead..what kind of 3rd class service team you have..Hope now its time to move to consumer forum

Verified Support

Nov 24, 2016

Godrej Appliances Customer Care's response Dear Avinash,

We understand that your concern has been addressed. Do let us know for any further assistance.

Regards,
Godrej Appliances Team.

View replies

E

emai.bksingh

from Gurgaon, Haryana

Nov 14, 2016

Hello this is Binod kumar singh, i puchased a godrej semi automatic washing machine from Next showroom devli road. The model of machine is ws800 and the price i paid was 13500 from my credit card.which shows the machine has following qualities 1. 8 kg capacity
2. Soft close wash tub lid
3. Powerful 570w wash motor
4. Stainless steel tubs.

On its packing whereas the machine delivered to me was with fiber tubs and the body was crack from down. For that i went to the dealer as i wanted it to be replaced. BUT the dealer replacing it directly launched my complaint and in 2 days i got a call from the customer care of godrej an engineer came and said that it has to be replaced by the dealer you brought.
On 28th it was purchased but its 14th today and by doing continous follow ups im getting the macine but ill have to pay 1100 more for the same and y do i need to pay cartage for rhe same again. This is a complete harrasment and godrej is writting false thing in packing and not delivering the gd as written in packing. Its fraud. Ive been cheated and moreover the showroom peopl are complete foolish who do not even understand the problem moreover harrases the cstomers. Laxk of coordination. Please tell me what should i do? both godrej nd next has wasted my diwali festival ive been mentally harrased and wasted my 17 days. I want an strict action to be taken..

Ive attached the pictures herewith of the machine pls take suitable action.

ASAP.
Regards

Binod kumar singh
[protected]

Reply

Godrej Appliances Customer Care's response, Dec 1, 2016

Verified Support

Dear Binod,

We have received an update from our team that they have addressed your concern. You may get in touch with us for any further queries.

Regards,
Godrej Appliances Team

Godrej Appliances Complaints & Reviews

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Godrej Appliances reviews & complaints page 53

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