Godrej Appliances Complaints & Reviews

I had purchased a washing machine top load automatic in september 2013 (model name wteon 650pf) no, [protected] with an extended warranty till sep 2017.
Within few weeks its board shows complaint and it was replaced. then frequently arise complaints in different way. and everytime when i booked the complaint the technician came and show something done but again another fault will arise.. once its motor assembly changed. one or two times its main circuit board changed.. many times the technician reported some other parts changed. at last i complained on october 9th but no response from the service center. many times i i report it to the customer care number and also try to get the local service centre. after repeated reminders at last on october 14th the people from service centre came and take the machine to their service centre. but till the date they didnt repaired it and bring back. all these days i give our cloths to outside for washing. the response from the service people is very irresponsible.
In this circumstances i request you to replace the machine with anew one immediately and pay and amount of rs. 3, 000 as compensation for washing the cloths in these days with out side shop.

To whomever this may concern,

Model purchased: Godrej Edge Digi 192 L Refrigerator - Cocoa-Spring,
Dated : 28.06.2015
Purchase cost: 18100 INR

The first thing I would like to bring to your notice is that, as per company offering, this appliance is supposed to provide a "frost free" mode which never works! So, in effect end user has to manually remove any ice formation in deep freezer.
Is not this creating a gap in customer trust!!

Now, let me elaborate the service issue which I faced today :

We detected serious gas smell yesterday, 27.10; when contacted customer service(kolkata) they came for inspection, reported a leakage from internal ice chamber which he suspected to be caused while removing of ice manually (surprised?)
He suggested to purchase AMC worth INR 4200/- which I did immediately on 27.10, but when contacted the technician we came to know that the actual servicing can only happen on the next date - 28.10.
Accordingly, the technician visited for service this morning and replaced the internal ice chamber, refilled the gas and left immediately.
However, the smell of gas remains and now it seems seeping out from external pipe/welding which might not be done properly. When we contacted back the technician he just didn't care to listen and told me to contact customer service help line again.

In effect, the original problem remains so I cannot run the appliance now because of the smell, but still I ended up paying 4200 for the service.

I feel like cheated and also insulted by the rude behaviour of your technician (Abhijit Bal, Subir) .

Is this way of a reputed brand, like Godrej, to treat their customer ! or, being an Indian, I did a mistake in choosing this Indian brand.

Whatever be the case, I would definitely like to learn from it and warn my colleagues and friends so that they are careful while making their next purchase.

I bought a Godrej washing machine. Semi auto. Which is faulty . I. Complained many times . About only one product that the motor of machine is get burned in 15 days. I 6 times repaired by our engineer . It is under warrenty. Bt now a times it also get. Burned so this time I request u to change my. Machine, . I also complains online by email bt I cant get any answer

Complain No. :B[protected]

I have been following up for the washing machine since 1 week now. Though no reply from your side.

The persons comes here and checks and says the part has to be replaced. This has happened now for 3rd time in this year. i don't know how my machine problem would be solved .

If not i am going to take this matter to Social media against Godrej products.

I have purchased Godrej fridge edge pro single door on 1 November 2015. Last week the fridge cooler door had broken. I immediately called the Godrej Customer care number [protected]. Likewise the lady on the phone filled my complaint with the call number E[protected] On Oct 11, the same day the technician called and wanted to know about the problem (he never came down to visit) and he tricked me in getting the secret code in the message. After two days I got a message informing me that my complaint has been successfully sought out. my warranty period is running out

Fridge is not working
Complaint to godrej for ac problem
I compliant for godrej services... Its very cheap... What the hell is going here. I purchased new godrej split ac on 16-04-16. Nd then its run very gud... But aftr 3 mnths when i called in company for the servicing.. The technician's visited n done the service, but suddenly 2nd day ind...

I compliant for GODREJ services... its very cheap... what the hell is going here . i purchased new Godrej SPLIT AC on 16-04-16. nd then its run very gud... but aftr 3 mnths when i called in company for the servicing .. the technician's visited n done the service, , but suddenly 2nd day indoor is leaking water inside . then i again call him that i m nt satisfied form ur service... then after 3 days they agian visited ... nd checked the indoor properly... but they couldn't searched the exactly problem... they told me that... any Senior technician will be check it in 3 days ... i said its fyn... when the senior technician has visited for problem presisting again again... that man also couldn't nt sort out the problem... nd now i m facing the problem... so i just want to say to company that please sort out my problem... nd take the actions against the technicians... who has visited ... nd they can't done anything...

Sir,
I have registered a complaint against complaint no k[protected] on 06/10/2016 about my full automatic washing machine. Your service engineer whose ph no is [protected] called upon me yesterday that he would come next day. But surprisingly today morning i got a message referring that my service call of that no is completed. How is this possible without servicing my appliance. You are a giamt company in indian market. And if your servicing is like this how i go for other appliances in future? Please service my machine as soon as possibe so that i ll be assured to purchase othe product in future.

I have purchase godrej single door refrigerator model 240 pds 5.2 on 21.01.2016. I have face continus problem of water accumulatuon at upper side of door and water leakage after defrost. Proble not solved after many time complaints. Service eng. Came many time but problem was not solved by them. Also not getting satisfactory answer from customer care.
Cintact no [protected]

I have purchased a triple doors almirah on 12/08/2016 and it will delivered on 26/08/2016 and very next day when your employee fitted it we saw that all the doors are defective.They assure that they will replace it as soon as possible.After that me and my wife calling many times but till date it will not replace.
We are filling very inconvenience.
Please do the needful as early as possible.

I have purchased godrej split ac 1.5 ton in may 2014. Ihave made comprehensive service contract with godrej smart care in 2015. Inspite of it my ac is not working for 200days out of 365 days. The toll free number is also useless. They keep you on hold for n number of times for 20 or 30 mins and finally disconnect the call from their end.
I recommend not to purchase any godrej product.

Hii i am arun kumar biswas has brought a godrej refrigerator model no - gfe25bz, unique service no - s[protected] (2e4vbb) on 04/03/2010.in this tenure of 6 years, relay has been damaged for 2 times, more of the time timer is not working, fan is not working for most of the time, my purpose of buying a refrigerator is not solved as things i keep in it doesn't just cool off because of this persistence problem. i am a senior citizen living alone is not getting service which i am supposed to get from company like godrej.
Every time i complain a guy used to come from godrej i dnt know what do and every time i face the same within some months latest on 06/08/2016 and every time i end up paying the fees.
For last 3 days that local guy and every time is promising me that he will come and i kept on waiting for him.
I request you guys pls look into the matter seriously and provide me a needful solution for the same.
Regards

I have purchased a godrej washing machine and thereby putting amc. i made a complaint for service on 02.09.2016 till then no servicemen turned up. but telling a lie stating that they have visited my home but till today 24.9.2016 the godrej washing machine not repaired. while calling they simply say that it will be attended. the question is when? god only knows.

Dear Sir/Ma'am,

On 27th March 2016, we purchased an Air Conditioner from the Godrej's Authorized Vendor (Surendranagar, Gujarat) and with this the company offers 2 FREE services. In context to this, we approached customer care-[protected] (from Mobile number +[protected] and registered a request on 12th September 2016. As a token of receipt, we received an SMS (Call NO: A[protected]) that the service engineer would be at the door on the very next day-13th September 2016. After waiting for almost a week, again on 18th of September 2016 (around 9:30 pm) we complaint to customer care service at Ahmedabad, the fellow replied that the respective person would take on this request on Monday 18th September, till the date NO RESPONSE has been received from your Company.

What should we understand from your LETHARGIC and CARELESS APPROACH towards the customers? The Proofs of the SMS are attached herewith.

Justify the complaint as we question on your reputation.

Mihir Velani

Dear Sir/Mam,

I am writing this email being harassed by the Representatives of Godrej, who does not have manners to talk to its customers and on the other hand threatens them of dire consequences if they wish to complain against them.

I am owner of a Godrej AC. Till 9th September 2016, when I left for my hometown, everything was fine with it, however when i returned on 13 September, it was not doing any cooling. Being aggrieved, I, on 15.09.2016, made a complaint with Godrej Care and requested them to look in to the problem of my AC. I was promised that the technician of Godrej will visit our home on next day. However for the whole next day, nobody came and we kept on waiting for the technician.

On 17.09.2016, a technician named Shivansh came and after checking AC, informed that there is no gas in the AC and it needs to be refilled. when i asked him to get it filled at my home only, he informed that it is not possible as it is Godrej's policy that the whole AC will be taken to Service Centre and then it will be refilled. I raised doubt over that however he bluntly refused to fill gas in AC at my home and said that some other technician will come to take AC and demanded Service Charge of Rs. 500/- from me. I showed my anger over his demand as he had not done anything although I gave him money and asked for receipt but he did not give any and told me that the receipt will be provided to me from the person who will come to take AC on 18.09.2016. Shivansh also informed me that the charge for refilling gas in my AC would be Rs. 2700/-.

I complaint about his this behaviour to the Godrej Customer Care on 19.09.2016, however no action was taken and no body came to take AC on 19.09.2016.

On 19.09.2016, Monday, some persons from Godrej came to take AC and specifically wrote on the receipt that Gas is leaking however these persons also did not give me any receipt of the money given to Shivansh. On the other hand they demanded Rs. 500/- again from me on the pretext that they need to pay it to tempo for carrying my AC to the Work Shop, which i initially refused to give, however when they refused to take my AC to workshop until I pay them money, i was forced to pay them Rs. 500/-. At the time of handing over my AC, it was clearly understood between me and the person taking the AC that the AC will be returned after refilling the Gas on 19.09.2016.

Thereafter on 20.09.2016, i got a call from some Yogendra Sharma, who introduced himself as Supervisor of Godrej Authorised Service Station and informed me that the coil of my AC has been burnt and it needs to be replaced also and demanded Rs. 6000/- for the said repair. when i told him that the AC was alright, except the Gas Leakage (as informed by Shivansh), he said that this problem he has come to know after checking the AC and he will not repair it until the advance is paid to him. for which he gave me an address for paying the money.

Upon it, i gave him number of my husband Prashant Shukla, so that my husband can pay him money for repairs while returning from his office.

Thereafter Yogendra Sharma, called my husband and when my husband told him that the money will be paid after the AC is installed, Mr Yogendra Sharma, abused him and said that the AC will not be given until advance of Rs. 6000/- is paid, to which my husband refused. My husband also asked him to show any rule of Godrej Company which states about advance money, he said that this rule is made by him as there are many 'kangle' customers like us which do not pay money after getting there appliances repaired. it is also pertinent to mention here that when my husband told him that he will file a complaint against him, Mr Yogendra Sharma, hurled abuses to him and threatened him of dire consequences if he files any complaint.

We are writing this complaint, being highly aggrieved by the conduct of the representatives of the great and esteemed Godrej Company, which boasts itself of best quality services.

We both (Anushree and Prashant) have a few questions from Godrej, hope we will get satisfactory replies for these:
1. Whether it is the policy of Godrej to receive money without receipt?
2. Whether it is the policy of Godrej to harass and humiliate it's customers?
3. Whether it is the policy of Godrej to receive advance money for the services, which are not yet provided?
4. Whether it is not the policy of Godrej to take actions against it's representatives?
5.

we both are writing this mail jointly as it was a matter of grave concern and we are seriously thinking of taking a stern legal action against the Godrej, which includes civil and criminal actions.

We have lots of godrej appliances .we have AMC of every product .our refrigerator is not working properly our .we had complain on 02/09/2016 .Call no is D[protected]. 12.27 pm .arun kumar delhi united home receved our call .
After every 2 or 3 days we have complain regularly but after 18 days their is no response .there is no solution of our problem. There is no use of AMC .Total waste to buy godrej products u can solve our problem or not .otherwise i will take a legal action against ur company. Thanks ATHAR NAWAB [protected]

Refrigerator is not working since 10 days
not cooling, touch is not working.
I registered a complaint 7 days back but no one is responding
this refrigerator has one year manufacture warranty for all components and 5 years of compressor warranty.

Godrej giving me a worst service.
I am calling regularly for my money which have spent for use less product.

ramakrishna reddy
[protected]

To
The Manager
Godrej & Boyce Mfg.Co.Ltd
Appliances Division
Kolkata-Branch
Block-GN Sector-V
Salt Lake City
Kolkata-700091

Dear Sir/Madam

Ref: AMC contract No.[protected] Contract period:08/02/2016 to 07/02/2018 for Fully Automatic Washing machine(Model GWF 650FDH 6.5 Kg)

I, Renu Bhartiya w/o Mr. Hari Prakash Bhartiya have been compelled to write this complaint and would request you to spare a few minutes of your valuable time for this and resolve the matter immediately.( I have used the sentence “your valuable time because our Time has no value for the people at the Godrej service centre”). I will narrate the incidence date wise which will not only make you understand the seriousness of the problem I am facing but also the incompetence of your Technicians.

Date:01/08/2016
My machine stopped working. The inflow of water into the machine had stopped. The same day I registered a complaint on the Godrej toll free number: 1-[protected]. Someone from RITA REFRIGERATION WORKS, Kolkata-700059 arrived on the same day. He moved the intake pipe from the cold intake valve to the hot intake valve. The water started flowing in momentarily but the very next attempt to start the machine resulted in the same problem.

Date:02/08/2018
I registered another complaint. A different person arrived on the 2nd of Aug’16. He said that the PCB and ON/OFF switch should be replaced which will solve the problem and left. The same person arrived after two / three days and replaced the PCB and ON/OFF switch but the machine didn’t start working. Then he replaced one of the intake valves with a new one. The flow of water started but the machine was not working. He could not be sure about the reason of the problem and said that some other technician will arrive and look into the problem.But I did not receive any response from Rita Refrigeration Works after this and had to call on the Godrej toll free number again to register a complaint.

Date: 10/08/2016
I was not in the city from the 8th Aug’16 to the 13thAug’16. Either on 9th or 10th Aug ’16 a technician arrived and started a new story and told my son that the Drum of the washing machine has to be replaced for which I will have to pay and that will solve the problem. It is absurd that the previous technician replaced the PCB/On Off switch and now this guy wanted the Drum to be replaced. Since I wasn’t there in the city, my son told him that the decision in the matter of chargeable drum replacement will be taken once I come back to Kolkata. The guy even told my son that the machine was working temporarily so he insisted on closing the complaint to which my son agreed.

Date:13/08/2018
When I came back home, I tried to start the machine but it was not functioning. Additionally, the technician did not even fit the upper portion of the machine properly.
I registered another complaint on 14th Aug ’16 and another technician arrived who did something and said that the machine is functioning temporarily but there are some parts which still need to be changed. On asking which parts need to be replaced he said that he will send the same person who arrived initially. He said that the PCB needs to be changed again and the Sensor has to be replaced as well. The next day when I tried to start the machine, it was not functioning so I called to inform them of the problem. There was no further communication from their side.

Date:18/08/2016
I received a text message which read – “We are closing your Godrej appliance complaint no. K[protected] as you have said that there is no problem.” The problem was not even close to being solved and I never stated that there is no problem so it was difficult for me to comprehend this message. I didn’t have any option but to register another complaint the next day. I was told to contact some guy named Mr. Peter. Someone from Rita Refrigeration Works, Kolkata called and asked me why I had registered another complaint and apparently they were working on getting my problem solved. I even called Mr.Peter but he was not interested in listening to my problem either. I received another call from the service centre and they said that I would have to wait for another 15 days for the parts that are to be replaced. I was even told that a technician had earlier told me that this part had to be replaced but I would have to pay Rs. 288.00 for it and that I had refused. This was a lie. I have no idea why this technician would stoop to this level in order to conceal his incompetency. In spite of this, I gave them the time that they asked for.

Date:31/08/2018
After waiting for 10-12 days, I called the service centre again to ask them if there was any progress. The lady at the service centre said that my problem would be solved in 3 to 4 days. I received a call on the same day and was informed that a technician would come and solve the problem. The technician did arrive the next day and changed the sensor. Even after this the machine was not working. According to this technician, the part for which I had to wait for 15 days was fine and did not have to be changed. He tried everything and said that he would come back in a couple of days with the PCB and replace it, which might get the machine working. He returned in a couple of days and tried to get the machine working after replacing the PCB. He tried his best for a long time and I appreciate that but to no avail. He said he would be back in a couple of days with a PIPE and check if changing the pipe gets the machine to work.

Date: 05/09/2018
He did not come and so I called the service centre to inquire about the issue. They said that he has not provided any report and gave me the number of the technician. The technician said that he had given the report that the problem was not solved. I called up the service centre again and told them what the technician said. Then the lady at the service centre told me that the Drum has to be replaced and asked for 15 more days. Citing rain as a problem, she asked me to call later or the next day. I had no idea that rain could prevent people from talking on the phone. It has been 35 days since the machine stopped working and the problem still has not been resolved.


Date:13/09/2016

Still waiting to get the machine repaired. But no response.

Please find the attachments with the screenshot of some of the messages(the ones that i could find) that i received from Godrej. These have the complaint numbers and other details.

I had undergone a surgery recently and the amount of physical and mental harassment that I am going through during these days is unbearable. I request you to take immediate measures to solve the problem within 15th Sep 2016. Either you make the machine perfect or replace it and compensate for the harassment I have faced for more than one month.
Once again I request you to take the matter seriously and do the needful.

Thanking you
Renu Bhartiya

I had placed an order for refrigerator model RTEON 290 P4.3 in Denimpetals colour(product code 2M3G) in exchange of my old refrigerator on 02/07/16 vide application number 2010148. Before delivery the warehousing incharge informed me that instead instead of denimpetals the available colour is Silver metallic and whether that acceptable. on my raising the query about difference in cost, I was assured that excess amount would be refunded.
I was supplied the refrigerator Item cod 2N3FMS model TR EON 290 P 3.4 Colour Silver Metallic on 06/07/16. When I enquired about the refund of the difference in cost of the two models, I was assured by your rep who had come to commission the fridge that the refund amount will be sent to my by cheque. I regret to inform you that the refund has not been provided so far . Kindly do the needful at your earliest

I have purchased Godrej Washing Machine WM Wt620CFS [protected] on 25/12/2015 at Sathya Agencies P. Ltd. West Mambalam, Chennai 33 vide their invoice No;CH13-15/[protected] @ 15.09 by the sales Emp: S. Arunachalam CH13 in the name of my son R. Joshua Manoj and the payment was made in full.

Mr Vignesh (Ph No: [protected] / [protected]) came for the demo and said he is only person I should contact for any further maintenance of the machine.
Within 6 months, I had a problem in the machine. ie., whenever I load, whether 1/4 or 1/2 or full. after consuming the water it beeps constantly, as if there is no water coming. At that time, I have to lift the lid and close. Then it will run regularly. Again after soaping, it sounds, again I have to lift the lid and close. It happens 4 times per wash.

When I called Vignesh to rectify this problem, he said we have to clean the cap of the tap. I think twice I called and he said the same thing and still I am facing the same problem. That means, I cannot load the washing machine and go away. I have to keep an eye on it to hear the beep sound.

I wonder whether it is a manufacture defect or any technical fault. I have never experience such an issue with my previous machine.

I request Godrej to help me out to solve the problem as early as possible.

Thank you

Stella
[protected]