| Address: Kolkata, West Bengal, 700026 |
To whomever this may concern,
Model purchased: Godrej Edge Digi 192 L Refrigerator - Cocoa-Spring,
Dated : 28.06.2015
Purchase cost: 18100 INR
The first thing I would like to bring to your notice is that, as per company offering, this appliance is supposed to provide a "frost free" mode which never works! So, in effect end user has to manually remove any ice formation in deep freezer.
Is not this creating a gap in customer trust!!
Now, let me elaborate the service issue which I faced today :
We detected serious gas smell yesterday, 27.10; when contacted customer service(kolkata) they came for inspection, reported a leakage from internal ice chamber which he suspected to be caused while removing of ice manually (surprised?)
He suggested to purchase AMC worth INR 4200/- which I did immediately on 27.10, but when contacted the technician we came to know that the actual servicing can only happen on the next date - 28.10.
Accordingly, the technician visited for service this morning and replaced the internal ice chamber, refilled the gas and left immediately.
However, the smell of gas remains and now it seems seeping out from external pipe/welding which might not be done properly. When we contacted back the technician he just didn't care to listen and told me to contact customer service help line again.
In effect, the original problem remains so I cannot run the appliance now because of the smell, but still I ended up paying 4200 for the service.
I feel like cheated and also insulted by the rude behaviour of your technician (Abhijit Bal, Subir) .
Is this way of a reputed brand, like Godrej, to treat their customer ! or, being an Indian, I did a mistake in choosing this Indian brand.
Whatever be the case, I would definitely like to learn from it and warn my colleagues and friends so that they are careful while making their next purchase.
Godrej Appliances customer support has been notified about the posted complaint.
Oct 28, 2016
Updated by Dibyendu Bhattacharyya PS: that there was no cooling problem and the machine was in full working condition earlier as evident from the report sheet filed yesterday, however today the technician is forcing me to lie that " there was a cooling problem earlier which is solved by their service and so there is no more problem " . But the fact of the matter is there is still the foul gas smell which is coming when the machine is turned on & the smell is not there when its turned off. We cannot use the appliance as the smell is intolerable, neither the technician is willing to resolve it.
Should I just have to throw the appliance and buy a new one??
This is a terrible experience !!! Hats off Godrej!!
Please find the complaint number [protected], anymore details required please let me know.
Regards,
Renjish