Godrej Appliances Complaints & Reviews

To whomsoever it may concern

I am writing this mail on behalf of my parents who bought a washing machine from Godrej in Guwahati, Assam.Since the last few weeks the machine has been posing problems and hence they have been trying to contact technicians of Godrej to fix it. They either never answer the calls or they lie that they are coming home to repair the machine. Its been more than 2 weeks now and no one has ever come until today.

Its really pathetic on the part of Godrej to have such an awful service. Inspite of being a loyal customer to Godrej and buying almost every appliance from this company, my parents never got the service they deserved. If you cannot provide us the service please do let us know so that we can switch to other brands. Because there is a limit to patience.

I have today even placed the complaint on Consumer Forum. Will wait for a response from your side.
We hope that we get a reply back from Godrej soon.

Hi team,

I have submitted a supply order issued by canteen stores department, chennai on 03 august 2016 for supply of one godrej 240 ltr refrigerator rt eon frost free double door with toughened glass shelvers2 to sushma forms & agencies, no-16, 2nd street, jothi nagar, chitilapakkam, chennai, 600064. Lso no. 211025 dated 03 august 16 and their delivery challan no. 0253 refer.
I had a color choice (Red / wine color). It was told that it may take around 10 days (13th aug) to dispatch the item and item would be dispatched on receipt of the same in the desired color. When i contacted after 10 days, they promised the delivery on 15th august.
However, since the item was not dispatched even after lapse of 14 days. When i contacted yesterday 16th august, they ([protected], [protected],[protected] says that they will confirm today when they will be able to deliver the product.
I have contacted them again today (17th august) and now they are asking time till friday (19th august). I completely lost belief on them. Kindly intervene.
Please note that, delivery charge of rs. 500/- has also been paid for sending the item to kelabakkam.

Regards
Havildar c sankunni nair (Retd), indian army,
[protected],
C. [protected]@gmail.com

I Palak Pandey from Allahabad purchased a godreg washing machine that is not working properly I have complained so many time recently four days ago your technician came and told me that machine Will go to workshop but today an massage* Godrej SMS * Your Service Call L[protected] is completed THANK YOU for ur payment of Rs.NIL to our auth. Service provider, ref Godrej Helpline [protected].

What is this nonsense Is your company cheating like this

I had raised complained (B[protected]) with Godrej support on 16th July. It was attended on 21st Jul after multiple followups. the technician visited is of no use. next day they send another technician he said machine needs to picked up for repair & the machine was picked after 2 days i.e on 25th July .

We have been informed by the service person it will take 8 day, we are replacing cooling coil.
When we call after 8 days for status the service person were clues less said Godrej has not sen the cooling coil what we can do & they stopped taking my calls.
I had contacted Godrej Toll free no many times, every time they simply said we raising this higher authority but never received proactive call from them.

At one instant i had demanded to take conference call with service center, they kept me on HOLD for more than 30 mins, at sometime I had received call from service center on my other phone that call will resolved in 2 days & call was disconnected.

Through my contacts i had pulled contact details for Mumbai service Branch Manager & coordinator. on dated 4th Aug 2016 they committed we are replacing machine with new one with in 8 days but still in vein. Every time I am getting new commitment & still it not resolved.
I am fed up with these people for such huge followups, never received any proactive update.

Hi Team,

We have ordered new Fridge with Godrej online. After 4 Days they mentioned that the chosen colour is not available with them and proposed alternate colours. We received the pics after two days to chose the options. We finally chose the one and since then we had been chasing Godrej to deliver the product. Two days back we were told that Product is dispatched and till today we havent received the AWB details. I think that mail was just to fool us around and keep us away from following up and buy some more time.

I am very much dissatisfied with the kind of customer handling by Godrej and would like to get my complaint addressed and Money refunded with penalty

Regards
Manil Kapoor
+91-[protected]

I have purchased a gidrej eon 651 pfh 6.5 fully automatic washing machine, before the purchase the sales person have elaborated its specification, and assured us that they would instal and give a demo of the product, but atfer the product is delivered to me, i have no idea how to opperate the machine manual book isnt helping, nor there are any vedios on the internet regarding the tutorial, so i have been trying to call the sales person but he never picks up my call, nor any one from the shop answers my call, i even tried calling comapany executive but all i hear is they are busy... If this the customer care i am getting from the company authorised agencies, then i have made a blunder purchaseing godrej product. The machine may be good but the authorised person should atleast give a liltle demo on the product to ensure that the customer has no problem in operateing it.

If this problem is not solved, i would definetly never advice anyone to buy godrej products, and this aint the first time i am faceing problem with the service.

With the above complain no. I got a call from [protected] mob, saying that technician will be send tomorrow to attain the complain, and to pay rs.345/ as visiting charge even if the problem is not resolved. I then asked her to cancel the complain, as i was ready to pay the same if the problem was solved. I told her at the beginning that my freeze was old make fridge and no details known to me. She again called me and said okay am cancelling your docket as i have found no spares available for the same, and was confident without knowing the details of the fridge.

Hi,

I purchased eon ac a year and half back ago, i serviced it correctly as they offered free services. one week back the ac stop working (cooling) suddenly and i called the service guys. i was surprised to hear that it needed condenser replacement and there is gas leak and it will cost me around 7-10k. all happened in a year and that too with a 5 start ac. i was also really disappointed to hear that many of my friends hadn't this issue with other brands. as i only switch on ac at night and that too for 3-4 hours and also in hot times. air conditioners is an long term investment and one put a reasonable money of money and expect a well working product, not like a throw away stuff. i now planning to replace the ac with another brand as i felt cheated!. if you plan to go for this product, please beware this scam!

I had bought hosted digi edge fridge on 20/7/15. Since then i'm having heavy ice formation in freezer so much that i can't keep anything in it. I hv lodged complaints 6 times in this one year and ask for replacement since it wasn't rectified. They changed pcp also. My last complaint was on 18/7/16 regarding same. My one problem is not solved and they are telling again day they will replace board. Talked to manager also in mangalore. I'm harassed by their behaviour. I'm going to consumer court now, but before that i thought will ask for a solution here. Hope i get a positive reply. Feel free to call me at [protected].

On 2015 november, we bought a godrej fridge (Edge pro). At the time of selling the executive told us that we need to defrost the fridge weekly and the water outlet to be manually disposed off. We were ok with the same.In the month of april 2016, the ice freezer door broke out as the ice from the freezer was coming out in the door panel area. We registered a complaint, when the executive had visited for repair, he asked to defrost in every three days and to switch off the fridge in the evening from 6 to 8 as there might be heavy electric load and changed the freezer door at the cost of rs 500. Again in the month of july the freezer door broke the same way as it was broken earlier. Even this time the ice is getting freezed outside the freezer.

This is a manufacturing defect and not the customers usage defect.

When contacted the customer care, they are repeatedly saying sorry for the inconvenience and kindly contact the technician. When contacted the technician, he is arguing that it will be charged. He also added that no one using this product has complained about the freezer door.In such a case we have been given a defective piece. Request godrej technician to visit the place and have a look whether the ice being getting out from the freezer and getting jammed in the door panel or not. Why in every two months we should pay rs 500 unnecessary.

We need a resolution to this complaint.

The complaint is with the fridge and not the plastic door. We are being charged for the manufacturing problem.

Kindly interfere.

It took 7 days for the service centre (Smart Tech, Kochi) to fix the problem of our washing machine that also several phone calls to the company's toll free number and the service centre.

Now I feel that the service centre has overcharged me. When the technician has given the bill, he has written the spare part (which he has replaced in the w/machine) as "spin motor" and charged Rs. 2018/-. When I asked for the product code he cancelled "spin" and written "wash motor" in the invoice. Further the product code/product name/price portion of the packet has been removed and as such I cannot verify whether they have replaced spin motor or wash motor and they have charged me correctly. Further, I had a bad experience with another service centre earlier where they did charge me more and I have got the refund after complaining to the company.

Sir/ma'am,

I have a godrej refrigerator and facing some problems for last few days.
Several complaints have been lodged but the services provided by the technicians have not been satisfactory.
The first complaint was lodged on 2 july 2016.

Complaint details :
Lodged by : mr. Utkarsh rastogi
Contact no. : [protected]

Several attempts have been made by me to contact the concerned authorities but unfortunately the response received was non-satisfactory.
The problem is that there is excess of ice in the ice box and leakage in the refrigerator.
On 15 july 2016, a person jonny pal came and replaced two parts
I. E, defrost biometer (Costing ₹270)
Defrost time changer (Costing ₹650)
But even after replacing these parts the issue is not solved. Moreover, now there is no cooling and the defrost time changer which the guy claimed to be new is not new. I have also attached the photograph of the part for your satisfaction.

So i request you to look into this matter and solve my problem on priority basis.
If you need any further information from my end, you can contact me either on my mobile number or e-mail, which are provided below.

Mobile no. [protected]
E-mail id [protected]@gmail.com

Regards,
Utkarsh rastogi

I own a godrej eon, double door frost free refrigerator. it was giving trouble last week. as soon as it was switched on, the entire power in the room was fluctuating and the refrigerator was giving a shock. i had placed a service request with handyhome and the representative turned up and suggested replacement of compressor and the timer. i had asked them to replace it, which was promptly done within 48 hours. however, the problem i had complained about has not been resolved and even after replacing these two parts by paying an amount of inr 4, 950, the situation remains the same.

Please do the needful.

I purchased godrej refrigerator in 2011, which compressor had complaint and supported by service men for 2 times and still i had the same issue. for 1st time, they rectified the compressor and charged me for gas fill. for the 2nd time when i had the same issue, they rectified and told that the gas to be filled and said some components needs to be replaced. even after replace, refrigerator was not working and the service is really bad. need proper and immediate assistance else i will proceed legally and will put this issue in consumer court.

My first service request to godrej - 72609
My second service request to godrej - 78649

Even after couple of emails to godrej complaint cell, there is no response.

I am deepali mahajan has purchased a washing machine gwf 650fc model, machine delivery was on thursday 7th july 2016.Installation was expected on same day or next day, but no one came. I raised a query on 8th july id-p[protected]. Customer service informed me that engineer will visit in 2 hrs, but no one came.. Similarly on saturday and sunday and monday... Still no one is coming for installation. I called customer service at 7.30 pm on monday (11th july), they informed me that engineer will visit by 8 pm but no one came or called. I fed up... As godrej is a prestigious brand but provides very bad service... Plz help

I had purchased a Godrej Steel cupboard in October 2015 from Godrej Interio Showroom in Vashi, Navi Mumbai. Later we found that the lock of the safety vault is damaged and not working. Since then, over the last 3 months, we have lodged several complaints with Godrej Interio on their helpline [protected] to replace the defective lock but till date, the complaint remains unresolved. No Godrej mechanic ever visited our home inspite of repeated assurances every time. Also, calls to Godrej Interio Mumbai on [protected] are disconnected by the person receiving the call.

We request that the complaint may be taken up with Godrej may be taken up to replace the defective lock. The product is still under warranty period.

I had got my Godrej AC AMC renew for 5 years. but I have not even a single proper service. last time I called them up for my AC service and they took more than 20 days to do service after so many follow up.

just after a 2 months of service, AC again stopped working and I registered complaint. its been over 2 days I have given complaint. the engineer came after 2 days of registering complaint, and he checked AC for 2 minutes and said I will fix it after 2 days.

Why can they give onspot AC. when I called up the service centre, they said it happens like this only and it is going to take time.

Dear,
This is inform to you on dated 25/6 16 I made a complain regarding my washing maschin.Till date not a singal technician came. I have called 5 to 6 time on customer care but they are not taking any positive response. When I called today they are saying complian closed.My complain no is D[protected].
Kindly look into matter

Compressor of the refrigerator is not working and i had been complaining about the same over the period of time but there is no response from the company . Presently the compressor is under warranty but as the warranty period will get over soon so the company is trying to delay in providing service so that i am forced to pay on replacement or repair of the same

I have purchased godrej edge pro refrigerator in the last week of may-16, within a week, cracks start come in the internal parts of refrigerator such as partition tray, vegetables holding box, I have complained for this to a shop from I purchased the refrigerator. After 2-3 weeks two people come and check the said complain, but no action had been taking till now