Godrej Appliances Complaints & Reviews

Chain of events which led me to launch complaint in district consumer form

1. Technician visited my place the same day and registered that gas has to be refilled. I had prior knowledge that gas was refilled around the month of march thus that might not be the case and ask the technician to check for further issue too. Technician confirmed that the compressor was running low on gas and made me a bill of rupees 1700/-, and promised that the gas will be refilled in first half of the next day that is on 5th june, 2016
2. Next day, new technician visited to refill the gas, (Reached at 6 pm). He again examined the refrigerator and determined that the gas was okay but there was a problem in compressor and the compressor have to be changed.
3. I called gunjan technologies private limited, new delhi which was the company providing me with the service and technician. I told my problem to them over phone after listening to my problem they put my call on hold for 10 minutes and then disconnected my call, i again called that number and they told me the technician will reach my place on or before at 12 noon. When i further wanted to make a complaint regarding the poor service that they have provided me with, my call was again put on hold and then disconnected.


What facts left me with no other option but to launch complain in district consumer form

1. 1st technician that visited my place the first day didn't check properly even after i told him that refilling of gas might not be a problem (Bill stating this fact)
2. 2nd technician that was suppose to visit me next day in the morning visited me on 6 pm
3. 2nd technician came and determined the problem that with was entirely different from what was determined by 1st technician.
4. 2nd technician said the 1st technician could never have determined this problem as he is not equipped well enough, (If he wasn't equipped with appropriate checking equipment then was he sent in the first place),
5. I called gunjan technologies private limited, new delhi your outsourced customer support to make a small complaint so that this thing is not repeated in future. They listened to my problem and instead of a sorry or anything like that they put me on hold for 10 minutes and then disconnect my call, not once but twice

As the month of rahmadan started today our refrigerator was fully stocked as cooking while fasting is very difficult task and also we expected the complaint to be resolved in 1 or 2 days i. E. Day before i started cooking or the day on which i cooked and purchased all the frozen food.
Cooked food on 6th june’16 and frozen food purchased on 6th june’16 were around worth rupees 20, 000/- is now stale and not in eatable condition.

What i actually need, either cancellation of license of gunjan technologies private limited, new delhi form outsourcing service of godrej appliance or refund of all my losses and charges payed to the service technician for repairs.

I bought godrej refrigerator and the same, fridger frame was broken... I filed compliant on 07/05/2016. And frequently followed service center also.. Still problem not clear.. No response came... This worsted service and company...
I have warranty of this product.. They never responded and hurts lot.. I m so much fed up with their services... Kindly do the needful at the earliest.
Thanks & regards,
Akthar sheriff h
Senior manager,
Exide life

Referring to request no. 69276 for pcb panel replacement since 1 year and followed up regularly with godrej local service center (M: [protected] & [protected]) has not been attended. Both mobile numbers of service centre also switched off from long time.

Even though, charges for replacement has been paid but the same has not been replaced and complaint has not been attend.

It is disappointing that the panel has not been replaced even after regular follow ups and complaint lodged to godrej appliances consumer forum.

Requisite immediate action to complete

I have purchased Godrej Refrigerator RB EON NXW 380 SD 2.4 INOX on dated : 03-May-2016, which was actually my biggest mistake choosing Godrej over LG.

Spent over 42, 500 INR from Vijay Sales Showroom Lajpat Nagar.

The day I made the purchase I was quite sure on picking up LG 420 Ltr Refrigerator, but the extreme Marketing executive skill of the lady at Vijay Sales made me purchase Godrej.

I was made sure of making the right decision as the quality and stability of Godrej is quite good.

A week back we observed the cooling of the refrigerator is not that effective so we manually increased the same but still it was not up to the mark.

Just to confirm we placed a bowl filled with water in the freezer and waited it to cool down to ice, after almost 16 hours of the observation we find out the ice formed in the bowl still not hard enough and it still holds water in it.

We made the complaint to Godrej with reference number D[protected], Dated : 30-May-2016.

After few hours the same guy who has made his visit at the time of installation came and after checking the freezer he updated "The issue may be because the refrigerator might have gone to the defrost mode Automatically".

After hearing his silly response we asked him is it possible that after 16 hours a freezer is unable to convert water in to ICE, is it normal.

He was quite nervous by his statement and promised that some Sr.Engineer will visit us in next 2 days.

After 2 days on 1-June-2016 some Engineer Irshad mobile number ([protected]) made his visit after observing he says in the night please turn off this Refrigerator and Turn it on in the morning, he does not sound logical but we said ok as he promised to get it fixed ASAP and want us to inform him about the observation.

After doing the same since Yesterday morning we have called him 3 times he kept on promising will be reaching at our place in short time, but there is no sign of him.

Request you to please help me in getting Return of my Money, as I am no more intrusted to use your Product.

Dear Mr. Rohit,
You rightly said - Defective machine. Let me extend this to defective company, it's products, it's services and it's processes.
Whole of your system is defective.
When your representative came to do AMC, he had visited my home to verify if machine was working. I got it repaired from local market.
He had clearly informed me next steps that some of our representatives will come again in next few days and after verification only, your money would be deducted. And it got deducted on 17th May.
Anyway, you only looked at complaint of 29Apr. I had complained for this machine 15-20 times in 2year warranty and had been asking for replacement. Because it was a o cost to Godrej, no one did that and service center every time kept saying - we have made it OK and nothing will happen in future. That future lasted not more than average of 2months.
That's how I described this company"Godrej" as defective, "Smart care" service as defective and "AMC process" as defective, where one day come, sees product working and makes contract, service center asks for money not honoring AMC. And finally SERVICE Center head declares contract "wrong" because fault lies with Sales team.
You reminded me concept of LIC, where company always think that guy should keep paying premium and nothing should happen to the guy. In case, something happen in very early stage, try to look for some clause so that amount does not reach the guy.
Although, I thought of going service center way using AMC, but as I got it repaired locally last time, I'll manage it from local market now onwards.
REALLY APPRECIATE YOUR CONCERN AND ACTION.
THANKS AGAIN FOR MAKING ME BELIEVE THAT GODREJ SHOULD NOT BE THE RIGHT CHOICE FOR ANY PRODUCT AND SERVICE.
Anyway, all said and done, please refund my money. I know I am wasting my and your time.


We acknowledge your mail and apologies for inconvenience to you.

As per details it is out of warranty washing machine having functional defect. The machine was first inspected on 29th April’16 and an estimate of repair was given to you which did not get approved. Contract of this defective machine was taken in May (first week) from our canvasser of direct channel.

As per company norms this contract is not valid and we have already instructed Direct sales team to get process refund of the contract amount.

This is for your information-

Regards,
Rohit Bhat.


Dear Sir,
We acknowledge your mail marked to Mr. Ravi Bhat and regret to go through its contents.
We are advising our Branch Service Manager, Mr.Paawan P ([protected]), Faridabad Branch. To verify the facts with the ASP and get the needful done in resolving your grievance urgently. You will hear from him soon in the matter.
Regards,
Subia Momin
Godrej Appliance Divn., Mumbai

Hi I had a double door fridge facing cooling problem then contacted a authorized service they charged rs.3700 but but problem not solved very worst response by them I called several times but no answer I wasted my money for this type of work they done they don't know about mechanism only their motive is grab the money from the customers very worse service that I never seen

I got amc of my semi automatic washing machine done for 3 years one month back, but m/s sai service center, gurgaon is not honoring the same and not sending technician for repair. Service center supervisor is saying godrej amc does not support complaints less than 3 months old, which is no where mentioned in the contract documents given to me along with amc. Money has been deducted from my account about 3 weeks back.

This washing machine had more than 20 complaints in 2 year time frame, that was under warranty.In feb 2016, warranty was getting expired and i pushed hard godrej to fix the issues of my machine permanently. But all in vain. They even took my machine to their service center and when it came back, it started giving problem of sucking cloths. Engineer came next day after i complained and told us that someone had put extra washers, which was like shocking to us in terms of quality of godrej service center and capability of teams working there.

Considering the experience for this washing machine, i went ahead for amc for 3 years. I purposely did not for amc for other two washing machines that my brothers have bought during same time. May be we are too hopeful of godrej quality, as one of my relative convinced us for godrej quality and service. Out of these two one more is at same address.

All said and done, now i am left stranded because i guess godrej has only one service center for washing machines in gurgaon and they have stupid set of people.

I buy a godraj split ac from raj elctronic. The item was delivered on28 april and the installation was carried out after two days.

During installation, it was not cooling and i found the water coms out from indoor. I was informed by the godraj technicians that there is a leakage in pipeline. I communicated the same to dealr and requested a refund/replacement the product if a product is found to be defective during installation, it can be replace. But after 1 month no action was taken by delar nor by the godraj for the return of the product even after multiple calls the customer service.

I do not understand the logic of forcing me to use a repaired product when the product was defaulted at the time of installation.Instead of repacing/refunding, i am asked to keep waiting for the repair technicians from godraj.

I want the product to be replaced or refunded as soon as possible. I want godraj to take the issue seriously and follow up with the replace.

I have purchased a godrej rt eon 241p 4.3 denim petal ref on 22.07.2016 from great eastern in durgapur (West bengal) (Vat no: [protected]). Since two months my refrigerator is not cooling and i have logged several complaints in this regard to godrej company by email & phone and they sent technician for repair but problem not yet solved.

O, i request to you kindly take necessary step in this mater from your end.
Thanking you,

Dear, i had purchased a godrej washing machine to our support country brand. I have chosen godrej out other indian brand due little more faith on quality. But godrej has proved me completely wrong on selection of godrej appliance. I have done a very big mistake to trust on godrej quality. From date of purchase to till date it has been repaired more than 4 times. Such a poor quality & substandard product made by godrej. Its not only quality of product your service system is pathetic too. Recently my washing machine dryer is not working, i have tried to book complaint but no response on toll free number. I had also sent message to register complaint, now its 20 days but no response. (Pfa) such a pathetic service. Immediate attention is require on product quality & service. Now its 20days, still no desired resolution from godrej. I have been mentally harassed by godrej. I am lot of money for laundry. Even they have taken original invoice from my parents in absence of mine.
With best regards
Imran khan
Contact: +91-[protected]

Hi,
I have purchased one godrej split ac model no: gsc 12 tpx 5 rwpt from rahul electronics, dahisar east, mumbai-400068.

As per promise the delivery of the product was done in time and company technician mr. Ranjan nayak visited my home to install the product.

At the same time my daughter was present there and installation was done successfully. When i went home i found the copper pipes provided by the company along with product was missing. Which cost approximate rs.1500/-

I called mr. Ranjan nayak in this regard and he told me to return the same on the next morning. He also charged rs.900/- for bracket and labour charges. Saying that this is out of the standard installation so company will charge separately.

I have called several time to mr. Ranjan nayak (The technician) but he is not returning the same coper pipe to me. Which cost approximate rs.1500/-

Details : tanishka aircon, shop no:03, highway view chs, near kurar village police station, malad (East), mumbai-400097. Cont. No.:[protected].

Technician : mr. Ranjan nayak (Mobile: [protected]).

Dear sir,

I had bought godrej split ac from the singhal shopee mathura on dated 04.05.16 it is stop working only after the 20 days and i had complaint about the matter to customer care over telephone on dated 22.05.2016 the complaint no is 306639 but they had not solved my complaint then i again call to customer care on dated 23.05.16 then they told it is resolved today and given the number [protected], 01, 09, 14 to resolve the complaint but neither resolved my complaint when i call to that given numbers they are not given satisfactory answer and also not picked up my phone while i had tried lots of time
After that i had call to customer care third time on dated 24.05.2016 and they had generate new complaint number 306907 but till now they are not resolved my complaint and asking the complaint should be resolved tomorrow.
The company is too harassed me about the complaint so it is requested to please be resolved he issue and take some strict action about the matter.

Yours faithfully

Pawan

I have purchased one split ac model no gsc18fg6rog from pawan ‘s onida arcade, tilak maidan road, muzaffarpur vide bill no 275 dt 12.04.2016.
The installation was carried out through the dealer by godrej representative. As i recall the technician who first came for installation was not properly trained and did not install the indoor unit in proper alignment. His job was not at all satisfactory. Subsequently another technician came and completed the job to our satisfaction.
Soon after the ac started developing signs of trouble. Within a fortnight of installation, one night suddenly water started dripping out of the indoor unit. Complaint (Ref no x [protected]) for the same was lodged and technician visited, however could not find the exact reason for such malfunction as at the time of visit of technician the ac behaved normally.
Though the above problem was not repeated again but the performance of the ac deteriorated slowly and was not cooling to desired level. Complaint (Ref no x[protected]) was again lodged on and technician visited after a delay of 5-6 days. After examining he opined that the gas is low. Presently the ac is not even taking start. I am following up with the dealer and the technician, but all in vain.
You are requested to pl look into the case as such why there is deficiency in the product quality and services from godrej company in timely resolving the issue of customer.
Hope the matter would be taken seriously and resolved promptly.
With regards
D. K. Saha
[protected]
[protected]

I have brought godrej eon ac just 20 days back it worked for 15 days after that it get problem. Finally godrej service agent reached us from repeated begging. Finally after watching its a defective outdoor unit, have to replace wait for 15 days for replacement,
Here comes the problem the purpose of buying ac to overcome heat goes into vain.
Godrej is a non quality product. Never believe in those products. Its a good brand in 1990 but 2020 it cannot exists with this kind of quality

We have placed an order for 1 (One) godrej vertical sliding door unit (Vsdu) glass door with m/s sudarshan enterprises - owner-mr ravi sharma and paid him the amount of rs 22700/-by cheque on 11/3/2016. He has promised that the unit will be supplied in 7 to 10 days. Now today is 24/5/2016 and he is failed in his all commitments for supply. Moreover he stopped attending our call. He is an authorized channel partner of godrej and by doing so he is tarnishing the image of such a reputed company. Would request company management to take stern action against him and arrange for an early delivery of said unit.
His complete details are as follows.
Mr ravi sharma - [protected]
M/s sudarshan enterprises
1525, kanvatiyo ki pipali, haldiyon ka rasta, 5th crossing, johri bazar
Jaipur-302003 email - [protected]@gmail.com
Office no :[protected]

There are many ways of making easy money. Not sure why godrej has chosen this home appliances business by selling defected appliances to its customers.
A bunch o[censored]nqualified, unprofessional people at your customer care and hyderabad head office, think godrej has appointed them for very low salaries who doesn't know what to do with their life.
And finally an employee at godrej hyderabad head office says that there are appointed to listen to the foul language spoken by the irritated customer. Sure if not now a bit later godrej will be the successor of kingfisher airlines.

I purchased a double door godrej refrigerator eon 405 ltr from your chandigarh exclussive godrej brand shop, sector 35, chandigarh on 22nd may, 2015.

From the day one, of the installation the refrigerator is not giving satisfactory performance. Time and again, your mechanic attended the fault. Even a team of senior officers from mumbai attended the complaint. The problem is inside 'fridge lights' (2 tubes). The refrigerator when it is on closed door position, very frequently it gives blue light on the display card (Installed on front door, which normally should not). For the last few days i am facing another trouble. When the door is in closed position for 7/8 hours (Over night), and the display card is not giving any light, the next day when the refrigerator is opened, first of all it does not open with light. Close the door again and open, the light begins.

My warranty period is going to be over by next week.

The company's after sales service shows poor performance.

Please do something and get the refrigerator either replace the same or properly rectify it. I mean to say, a refrigerator costing ra's.51000/- giving low performance. This gives bad name to the manufacturer. Please rectify the same urgently once for all. Today i have lodged a complaint over phone and my call q [protected].

S k roy
2349/2, sector 45-c,
Chandigarh

The window ac maintenance done by godrej technician on 1st-may-2016 (Cal no:y[protected]). After maintenance the ac cooling totally went down and not working. On 2nd may 2016 i requested once again for repair request to check the cooling problem (Cal no: y[protected]). Many times i called to local service center (Nearly 15 times). Till now i didn't get any updates regarding the request, none of the technician attend the service. While booking the service request in online through handyhome.In the service charges shown 300 rs (Inclusive of all taxes) but technician collecting 400rs. For the service. I tried to contact customer care through toll free no :[protected] the ivr not working properly. I'm not getting any response by pressing options through ivr when i request for service. Without rectifying the issue the service request closed by local godrej service center. For past one week i'm getting call from local godrej service center and they promising the issue will be rectified on the same day. Even i sent a mail (On 5th may 2016) to godrej customercare till now i didn't get reply for the mail.

I have complaint about my Godrej Semi-Automatic Washing machine approximately 8 months before. The technician came and took service charge of Rs.250 as the washing maching was out of warranty. And then he said that a motor needs to be replaced and also took Rs.1400 to get a new motor and install in it. But since then no one turned up again. I have made several complaints at Godrej Service Center at[protected] and no one gives proper feedback. One of the complaint number is K[protected] .

It is my kind request please get my money back from the technician and also please tell me should I stop buying Godrej products in future and should I advise the same to my friends.

Will wait for a call from Godrej Team if they care for their customer.

Regards
Michael
[protected]

28/04/16 give a call service, my call no -w[protected] andsecret code is 757 .30/04/16 b b samal technician come and got the problem of microvan .He said curent supply sercit is fult . First you pay rs 300 /-then you avail change the sercit(Cost of sercit applicable) .But since days call this service number([protected]) daily he/she said technician will come seond haif or tomorrow morning but till date no one come and solve the problem .Please take action and oblised .