Godrej Appliances Complaints & Reviews

New godrej 100 ltr refrigerator rd champion 99 supplied directly by company (Invoice no. 80i/93215967 dt 29.04.16) found completely damaged when sealed pack unpacked by company technician for installation. Compressor area, other key parts damaged, oil found spread, condenser was found broken, etc.

Service centre says, it will take 15 days to get replacement and refuses to take back the product.

I do not have 15 days to wait for replacement not can i keep the damaged machine with me – as the place is my business showroom and i cannot block its space or its look with this packing box – as it will affect my business.
I demand immediate replacement or refund of money so that i can get some other make fridge in its place immediately. No one today will wait 15 days for a fridge. Both service station as well as toll free number executive express helplessness & refuses to cooperate. This is extremely poor customer service from godrej.

I am seeking your urgent intervention to resolve issue. Keeping it in my place or waiting for 15 days is not possible, not an option.
Do also let me know, if not resolved, what is the procedure for further escalation.

The newly bought air conditioner started making unusual loud noise and is leaking water just 2 days after installation. We raised a service request (Request no. 782496) by contacting customer service on 12th april. Its already 1st may. Despite multiple calls to their call center our issues are not getting solved. We have been told that the service is pending due to lack of parts. Company shows no responsiveness in solving this issue.

I have a Godrej A/C. I raised a complaint about the ineffectiveness of the AC. The technician came and charged me INR 1500 and said the AC is fine. But the very next day the cooling effect of the AC reduced. I called Godrej customer care again and raised a complaint. Complaint no N[protected]. Till date no technician came to address my complaint. I have been following up almost every day. The customer care representatives keep telling me "someone will come tomorrow." every time.
Here I am stuck with a non working A/C in the summer heat. Kindly help me

I have purchased Godrej split ac at pai international at Madinaguda, Hyderabad on 17th April, 2016. Shop people said that AC unit delivered by 19th April and installation will be done on 21st April. But nothing happened like that. Again I personally contact the shop people, they enquire about the same thing and said that it will be done soon. On 24th April, I receive a massage from Kukatpally SVAC Mall. A technician, Rajkumar, will be attending my call (No. Y[protected]) on the same day for installation. I cancelled my weekend programe with my family and waiting for him. After three hours, I have received one more massage, that stated that they are cancelling my compliant, and they are not attending for my call.

Till the date there is no information from Their side. Godrej toll free number is also not respond but some recorded massages.

Yesterday again I contact the shop and asked about the installation. After some time they informed that Godrej people said my installation already done.

Actually, how many days it takes to installation of an AC unit?

What is the reason to cancel my installation, which Godrej people informed on 24th April?

What is their priorities to attend a call? Is it depends on their technician’s sole discrimination?

Can I expect the installation, atleast before end of this summer?

Yesterday I have registered a complaint on Godrej Appliances Support . I received a prepared massage, it said that they will get back to me as soon as possible. Still nothing happend.

Krishna Sarma

Product: Godrej Split AC 1.5 Ton 3Star
Date of Purchage: 17/04/2016

Call No. Y[protected]

I hv a ac and it was creating problem from march 2016. I hv amc with spare parts with the company it self (Godrej). I booked a call on 11th march but no technician visit against my call. After that i call many times bt no one visit against my call. After that they give me a local person number ([protected]) named chiranjiv roy. I called him meny times and every time he told that a technician would be visit as soon as possible bt no one visit. I booked a another call on 13th april'16 because my call was cancelled as per the customer care executive. A technician visit my ac and told me that there is a problem in the pcb board of ac and he would report that to the concern office for repairing. After some days i called that number they told me that they would send technician to collect the pcb board for repairing or replacing but no one till date came to visit my ac for collecting pcb board for repairing or replacing. I called them many times and every time i got the same reply..."technician would be visit as soon as possible"

Hi,

Very Very disappointed with the Godrej service.Every year i have to face the service problem for my Ac.No one is able to hear us and now they are abusing us just because we are tried to ask from them when they will come to attend our complaint.This is the task for us now as every year i'm facing this thing from the date of purchasing.
My complaint number is D[protected].
And sorry to say these words but i just hate the word "Godrej" Now because now these guys start abusing me and this show the quality of Godrej.The guy which abuse me yesterday is someone Gupta and i think he is taking care of of south delhi branch.


Arvind Sharma
[protected]

I, t.paul murali

I bought a godrej split ac model no. godrej gsc 18 fg 5 wmg, from yes mart, Jubilee hills, hyderabad on dt. 19.04.16. The ac was delivered by the dealer on 20.04.2016 evening. i registered for installation on same day and everyday i am calling your customer care and "yesmart" in charge for installation but nobody turned up so far.On continuous probing with the dealer, they told technician will arrange by 22.04.2016 evening but till now nobody called . Your customer care also doesn't care about calling once to clarify or confirm about the installation. If this is the way godrej is trying to compete with the likes of lg and samsung, then may god help you. My first impression with godrej has turned out to be so terrible that i will never ever buy any other godrej product or even recommend to my friends.
**product details:**
Product category: air conditioner
Model no: godrej gsc 18 fg 5 wmg
Appliance under warranty: yes
Date of purchase: 19/04/2016

Dear sir,
I am prince nikam from gwalior. Nov 2015 i purchased micro oven. Given demo in this month. 1st day i told that my micro oven didn't working properly. But didn't any action. I am sad with your after sale services. Next time i will never purchased godrej product. Because your services so bad. I am not happy with you.

I purchased an godrej ac on 19 april 2016. No demo installation is done yet. I spoke to several people n dailed many times to call centre, no response from them. One of the technician or manager from godrej (Mr.Koteshwar rao cell.No.[protected]) scolding like a mad dog with d abusing words. The way he treats customers is very very bad. How company recruitment such people, those who doesn't know how to treat deal with customer. More over i want to ask godrej team, when u r not providing installation in rite time then y u r selling another product. U concentrating more on marking than the service. How many days i can manage those i purchase an ac it is kept aside. Wrost godrej company.

G.Srikanth
Cell. [protected]

We registered the complaint for AC service on 19th Apr. 2016 at 09.00 AM with Godrej customer care toll free number - In spite of repeat follow-up's not even a courtesy call back from the service department and till this moment of sending the mail the technician has not turned up - We constantly got the message that service technicians are attending nearly 15 calls a day which shows the quality of the product. We also got false promises that the request will be attended on emergency basis. We do not know when our problem will be addressed and definitely ruing our decision to buy Godrej AC - we will not recommend the brand to any of our family 'n friends after having such frustrating post sales experience - thanks

I got some different noise from refrigerator hence switched off it and logged a complaint.Service person came next day and turned on the refrigerator where there is no sound .Person told there is no fault with refrigerator .Stabilizer makes some huge noise if in case of high voltage .Coming to the point paisa vasoool...
Company is charging 401 rs.Which is ridiculous...

Complaint No. B[protected].

Worst service from Godrej service team. They don't understand customer problems. Also they don't have manner, how to speak with customers?

When I am speaking with different person, is having his own rules. They never call you back.

Very BAD service.

I have installed my ac on 14th of mar'16 vide service request no. I[protected] and have paid Rs.1200/- against the installation charges. I was not there at my residence post 14th mar'16 and when I came back and started using the same, the outdoor unit of ac is not working which means improper installation. when I have complained in Godrej CC they said since you are reverting post 1 month hence your call will be chargeable and the visiting charges is too high as it is of Rs.500/-. This is very rediculous.In such type of scenario why a customer will suffer for just the person has not worked properly. Why I should pay another Rs.500/- for visit. Is this not a cheating with customer to get the service charges.

I have raised a complained on feb 20th 2016 regarding water leaking from refrigerator. Complaint number (O[protected]). A service technician came and he has informed me complained is with gasket and it needs to be replaced. Will take some 2 weeks to get the spare from chennai.

Since there was no response after two weeks i called them up again they are mentioning spare parts has not been arrived. This drama has been continuing for a long time now with no proper response from service team. Its now almost 2 months completed, still call is open and kept. Each and every time i get message new technician will attend your call. But no one comes, this is clear fraud.

I have talked to senior service executive also, he too mentioned will resolve the issue faster, but no response. This is worst ever service i have seen in my life. If godrej don't provide spare parts or any service why should i buy products from them. You are cheating your customers without providing proper service.

Don't close the mentioning no contact details are there. Complaint number has my mobile number tagged in your system.

Dear sir,

My self durlav das, residing (As tenent) at howrah -711102, mandirtala(Near nabanna). I had taken a 58cm godrej_eon lcd, from samrat electronics (Dumdum sinthee more) on[protected]. At the time of shifting the said lcd got damage. I called up to godrej customer care repeatedly([protected]) for last three month, at the initial time they allotted me a call_no and confirm that technician will visit me, but latter on they inform godrej has stopped to give the service of lcd.
Now i am not getting any support from their side, there is no person who will assist me to resolve my problem.

I am a resident of Rajasthan, jaipur . I purchased a microwave of 20 litres. I gave my payment on the delivery . But on the nexr day when i opened the box, i found it small, so i requested to upgrade the model to 30 or 34 litres . But from last one month i was trying to get it changed by the person with whom i am contacting is so called head of jaipur branch by the name of Mr. Mohammad Fauzi .I tried my level best to tell him the situation and everytime i use to call him . He use to say i will update you . After continous pursuing process by my end, there is no positive response from that person. When i had a word with him, he started yelling at me, and also said, now we cannot solve your problem, you do it at your own end . So kindly help me out

I bought a godrej split ac model no. Gsc 18tsz3 rwpt, from yes mart, bhel, hyderabad on dt. 14.04.16. The ac was delivered by the dealer on the same day evening. I got a message from godrej on 15th april 16 that technician mr. K raja ganeswar from hyderabad will be visiting for installation on the same day i.E 15th. But the technician never turned up. Moreover there is no communication from godrej consumer support or the dealer regarding the installation. On continuous probing with the dealer, i got the number of a technician who in turn bluntly replied that it takes at least 48 hours to attend to installation requests after receiving sms from godrej. If that is the case, why is the company misleadeing the consumers by giving false sms. Their customer care also doesnt care about calling once to clarify or confirm about the installation. If this is the way godrej is trying to compete with the likes of lg and samsung, then may god help them. My first impression with godrej has turned out to be so terrible that i will never ever buy any other godrej product or even recommend to my friends.
**product details:**
Product category: air conditioner
Model no: gsc 18tsz3 rwpt
Appliance under warranty: yes
Date of purchase: 14/04/2016
Complaint no.: y[protected]

I had asked for repairing my godrej ac from godrej on apr 5th. Call no k[protected]. On first check, the technician identified a problem with the transformer which needs replacement. However, even after repeated asks, nothing has been done yet. I have been given varied reasons extending from "it will be fixed today" to "out of stock" to "defective stocks". It is said even after 10 days in scorching heat, nothing is being done.

It is purchased an a/c model no rt eon 331pd on[protected] at southern agencies d.No 47-11-18 g.K towers dwarakanagar, visakhapatnam on cash purchase no:a/10/00018 (Particulars[protected] in the name of k krishna rao (Mob:[protected], [protected]) email id:[protected]@gmail.com

Complaint:
Delay of service for installation of `ac` at steel plant qtr :110a sector-1 ukkunagaram visakhapatnam it was assured by the dealer while delivering the product, the will be installed on[protected] so far they were not attended

I happen to be the old customer of Godrej Products in my house since last 30 years, why because the product is last longing and becomes the life companion. After this prelude I would like to express my heart burnt feelings to some one who will at least read this complaint, I don't know whether some action will be taken or not, God knows, cause the product has been sold out.having said that, My complaint is I had purchased one 350 Ltrs Godrej Fridge on 07/04 /2016 from Vijay sales from Pune the Code Number[protected]Pune Baner Br.) the delivery was received on 07 Apr 16 at 1330 Hrs. and as was informed by the delivery boy that within 24 Hrs from the time of delivery the Godrej representative will come and will give me the demonstration, for the Godrej fridge working, today is 12th of Apr 16 and I am still waiting for the demonstration to take place, what is this happening?why are you making the customer fool, do you mean say that in the month of Apr in the summer season I should keep looking at the fridge and wait for its demonstration, this is ridiculous The product Name is GODREJ---EON